If you are looking for excitement and entertainment on this ship your are on the wrong ship. My experience was having to stand in long lines waiting for a small portion food in the Lido dinning room.
Take your own bath soap if you are allergic to mint dispense soap and you are not going to get any body lotion.
Place the do not disturb sign on your door if you don't want the attendant ...
Waited over 3 hours to get on ship because of US customs. Waited 45 mins to get off ship at first port of call and everyone was late for their trips. Queued to get back on ship. This was our first cruise and probably our last. Trip to travel on river from Haines was rubbish , mainly because tide was out!!! The trip said , River teaming with salmon so we could see bears, eagles wolves etc ...
Dear all
My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver
There are several issues.
Let me point out each one
1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need Indian vegetarian meal. I was clearly told yes Holland America is best vegetarian friendly.
On coming the same turned to worst nightmare
On first day of ...
We heard great things about Holland America but unfortunately for us, none of it was true. Service was horrible in all areas , from the cabin to the pool bar. We had the drink package and didn't have more than 4-5 drinks a day. At times, no one would wait on us. The ship itself was beautiful but service is more important to us. I had an appointment for accupuncture and when i got there, my ...
Because it fit in with a followup to our WONDERFUL ROYAL CARIBBEAN HARMONY OF THE SEAS the prior week!
--1st big thing is 900 gospel singers on the ship that they couldn't totally fill leaving people like us as LEFTOVERS. They got early entertainment, ours was 9:00 p.m. We were not told this was the scenario when we booked directly with them. I asked the front desk on the 1st day WHY we were ...
It was going to Turks and Caicos and DR The best thing about this cruise is the fantastic crew they have Gala night 11/20 and 11/26 absolutely no music until 8:30 and no house band everyone dressed up and it felt like a funeral. Sail Away NO band, cruise director said hello on microphone and then left, no sailaways from any of the ports No cruise director team except for Andy and Marcus. My ...
We spent approximately 2100.00 $ for two to experience shore excursions. What was stated online was not what we received for most of our excursions. We felt lied to. By day 3 we complained and it fell on deaf ears. By week 2 we complained again....and it fell on deaf ears. We weren't the only ones upset, as others on our excursions also complained. When Guest Services attempted to set up an ...
My wife and I traveled with her parents. We had a cabin on Deck 7, with a nice balcony. Check in was a 3.5 hour disaster, being told first to go to one place and then told that we had to go to another place...5 different times. And we waited and were herded like sheep from one large holding room to another. No one seemed to know what to do and of course, no water, no one to answer question, ...
I chose this ship as I had heard good reviews and as it was a "holiday of a lifetime" we thought we would pay a bit more. It turned out to be the worst experience of a holiday we had ever had. There was nobody at the airport to meet us in Canada after a nine hour flight which was in itself very stressful. There was no help or guidance as to where to go with any of the organised excursions which ...
My Wife & I chose this Holland America Company purposely…as we were expecting a 5 star experience…especially after seeing numerous ads on television saying “Savor the Experience”. We spent top dollar for the Best Cabin- the Neptune Suite.
Holland America has a lot to learn on how to handle a VIP guest…as they believe all it takes is a larger room with better sheets & pillows. The reality ...