2 Holland America Nieuw Amsterdam Cruise Reviews for Group and Theme Cruises to Alaska

Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need ... Read More
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need Indian vegetarian meal. I was clearly told yes Holland America is best vegetarian friendly. On coming the same turned to worst nightmare On first day of lunch it was told that there were less supply as new supply is being refilled and from tommorow you will get variety of food. Told ok no problem. Let's manage a day while all other had there full option to eat. From 2nd day the same is situation till day 6.either something is over or we will do tommorow but there is no tommorow than. Had Worst experience where I had taken a naan and just yogurt to each and tried to break naam with hand and in couldn't and than with teeth than too it was unbreakable. Given it to chef MR mani who told me this is hard one requested by guest but no guest request a UNBREAKABLE NAAN as it is to eat and not a sovenier at the room I was told daily to contact Mr mani and he will make seperate but my simple question is why we are not provided quality food and substandard is done between guest who complains and some they are normal and no complain gets the unbreakable naan. Matter reported to charnea guest manager at lido market. Most Indian on cruise if asked are satisfied than you can see the reply 15 are there in my group. The best person who eats in to most item in our group it wss also now fed up. There are no variety. I had complained on day 3rd breakfast where I had waited 1 hrs for a menu item before the steward came to me and told item is wrongly written and had complained to Denise who was manager for in room dining and she called chef Mr siva Kumar who says he is only one Indian chef and have 120 people to handle alone. There is no fault of him seems and so called Denise in front of Mr siva Kumar and told her what Mr siva said as this is fault of Holland America side that enough staff was not provided though clear booking was done with passport details nationality and even telling our food preference to booking agent. Even in Indian item. Name tags are not being put and the same counter is mixed with non vegetarian. 2nd greenhouse spa Offered hydro pool and thermal suite package at 219 per couple and was booked by me immediately on the day of embarkation and was told only last 4 space left 35 couple. 70 person is the max allowed. All good for 2 days and than came the day of skagway where board was kept for the same thing of 130 dollars which was only for skagway joining passengers but to my surprise they took booking from all the guests who boarded from Vancouver too and with bargained price of 90-100 dollars for couple. Right now there are much more than 70 persons and had told first day that I would only do it if the max cap of 70 is maintained. It is like public pool now and also with this bargain thing totally dissatisfied with working and demand a strong refund for the same. Also all general public is entering the hydro pool as the door is not kept closed 3rd room shower had fallen when it was turned on leg on first day of cruise which can't be allowed as it was not checked 4th room ac not working properly complained on first day is not resolved till date. 5th highly overcharged from exc tours. Don't buy they don't care for us Team to my surprise I found that white pass railway done by me through exc tours is also price higher than the price given on its official website Matter report to Mr lyron who was not ready to agree the fact first that it's overpriced. After giving him proof he have taken time and than comes with terms and conditions no where published. Mr lyron says this offer is only for online purchase and sent letter of terms which wasn't available online. no where that terms are published online Also if its for online only it should have been clearly written on main page This is program with Holland America that you try to earn 10 dollars more for anything and everything after normal profit and than just tell to read terms where nothing was told to us like this. Point 1 reported to Denise and charnea as well as guest manager Mr Jorn Point 2 reported to mr jorn who committed me to get back to me within next 24 hrs. Point 3 and 4 reported to housekeeping Point 5 reported to lyron exc manager on board Read Less
Sail Date June 2018
I am a travel agent and I led a group of 25 on a Holland America cruise tour to Alaska and the Yukon. I chose this tour because it was a 3 night cruise and 6 night land tour and HAL is the only major cruise line which has a less than 7 ... Read More
I am a travel agent and I led a group of 25 on a Holland America cruise tour to Alaska and the Yukon. I chose this tour because it was a 3 night cruise and 6 night land tour and HAL is the only major cruise line which has a less than 7 night cruise. I have been on this ship to the Caribbean in the past and enjoyed it very much. This time it was different. There weren't very many activities on board and we were on the ship with a very large group from a major company. That caused problems at dinnertime. Although all of us chose open dining, we were told that the earliest we could dine in the main dining room was 7:30PM because this other group had earlier dining and took all the tables. Most of us wanted an earlier time so that we could see the early show. When I complained and asked how come we were not notified in advance all they did was apologize and they didn't have a good answer. After much pleading and talking to several supervisors, we were finally given an earlier time slot on the 3rd night but we were told about this at 5:15 PM and our slot was at 5:30PM. I was unable to reach many people in my group and therefore most people were not notified in time to take advantage of the earlier time slot. The next upsetting thing was that one couple paid extra for a suite and I was told by 3 different reservationists that during the land portion of our tour the "suite" guests would receive an upgraded room in the hotels if they were available. That did not happen. Another couple who did not pay for a suite received a suite in 2 hotels. By the time I found out about it and notified our tour Director, she said she had never been notified that my "suite" guests were supposed to receive a suite in the hotels which had suites. When I complained to HAL they told me that the guests were supposed to request a suite. That is not the way it should work. Guests should receive what they paid for without making their own special request. HAL dropped the ball. After several phone calls and 2 emails to customer relations all I have gotten is an apology and a reply that it was up to us to make the request. I am not done yet advocating for my clients, but I am done referring people to HAL. Read Less
Sail Date June 2017
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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