"Great service seemed to be going on for a group of HAL executives or crew at the next table…
-On the third night of the cruise we were in the general dining room, and after we placed our order, the waiter returned to tell us there was a problem with our cards.The not so good:
-Tender for stop one at Grand Cayman- we got there at 8 AM to get a tender ticket exactly as instructed, and did not get on a tender that left until 955...."Read More
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1-10 of 268 Holland America Line Nieuw Amsterdam Cruise Reviews for Family to the Western Caribbean
Let me first start off with the good: The crew was very nice on the ship (except the guest services). They pamper you like you are a Saint, even if you do not want it. The ship was clean and neat. They communicated very well with the guests on all activities and upcoming shows. There were plenty of elevators and the ship was not overly crowded. The rooms were good size and the internet was decent. ...
I am incredibly disappointed with HAL. I have traveled multiple times with this line and was always delighted.
That is not the case with my recent sailing on the Nieuw Amsterdam. Cleanliness was not a priority. In my cabin room, debris, old contacts, and gooey stuff were left in the trashcan, the bathroom floor wasn't clean, and neither was the area around the sink. The countertops in the ...
Stateroom 61** on April 2 sailing.
Chose this cruise for its itinerary.
The good:
-Room steward for our Stateroom 61** (Yurid?) was outstanding.
-Tamarind restaurant - Bonita and Ing Ing were five star servers
-Butler who was assigned to us for Half Moon Cay - Alvin - was outstanding
-Deck 11/explorer lounge is a beautifully kept place.
-Timely room service every morning ...
We went on this cruise as part of a charter
The staff was delightful, and our cabin certainly fine, except for the last night when we were flooded by water from overhead
The aspect of this cruise we did not care for was that there were so many extra charges. All alcohol was an extra charge drinking water was an extra charge. The food was lovely in the dining room, but the dining room was ...
My friend and I were on Rotterdam last February and loved it. We want the "mature" passengers of Holland so this itinerary looked perfect for this year's birthday cruise.
We originally booked a verandah on deck 4. We were offered an upgrade about 3 weeks out which we did not take, again the next week, and finally we were offered a third upgrade and we took it ($559 per person to upgrade to a ...
First of all this was a 7 day Caribbean cruise not a 14 day cruise. My wife and I weren't planning on a HAL cruise
but couldn't pass up the price or all the perks that were offered. The ship was not filled with elderly like many think
HAL cruises are. There was a lot of seniors on board but there was also lots of middle age couples and quite a few
younger couples.
Embarkation went ...
November 27 to December 4th
This was my 5th time on this ship. 3 times on the LRBC chartered cruise, once with my elderly MIL and this time with a friend.
Normally HAL is never my go to cruise line. The last two times are because my MIL is a long time HAL cruiser (she is 91 now) and my friend is 4* HAL.
Embarkation was a breeze. The ship apparently only had 1500 on this sailing. It was ...
We're past HA Cruisers. We have 15+ cruises that we've enjoyed. Everything was really good about his cruise except 3 things.
1. The boarding process was a cattle car. 1500 or so people stuck in a terminal in Ft. Lauderdale with room for 800 to sit. And it took forever to get all the groups aboard.
2. The internet speed.
3. The internet being down far too often.
This is 2023, not 1999. ...
Just returned last Sunday (NOV. 20th) from Caribbean cruise on Nieuw Amsterdam on 14 days of the worst HAL cruise that we ever experienced. With more than 400 days on HAL ships and having sailed on this ship twice before, we never experienced anything remotely like this. In fact it was one of the worst cruises ever on any line including Carnival which can be inconsistent at best. Apparently in an ...
This was our 20th anniversary cruise, and we did back-to-back 7 day cruises (western/eastern Caribbean).
We are 3-star Mariners on HAL, and this was our 3rd trip since Covid hit. Compared to the last two post-covid trips, this was a good improvement. We started getting towel animals again (a simple add but delightful), they had some fresh flowers on board (prior two cruises they were mostly ...