3 Holland America Nieuw Amsterdam Cruise Reviews for Family Cruises to Caribbean - Southern

Having cruised with Holland America four time before, we thought this would be a great winter getaway. Embarkation was no problem,although departure was delayed 5 hrs. due to the tragic events at the Ft.Lauderdale airport. Having been on ... Read More
Having cruised with Holland America four time before, we thought this would be a great winter getaway. Embarkation was no problem,although departure was delayed 5 hrs. due to the tragic events at the Ft.Lauderdale airport. Having been on the sister-ship, Eurodam last year, we were familiar with the ship. The ship was elegant and very clean. I was traveling with my wife, Father, brother, son, & his wife. The first two days were at see, which we all enjoy. The first day there were very few activities on board, this turned out to be the norm everyday. With the exception of trivia, computer classes, and movies in your cabin, the pool area was it. This is the first cruise we have ever seen without a cruise entertainment staff. There was the cruise director, Kelly, and 1 assistant, Abby. The nightly entertainment consisted of the ships singers & dancers, (3 shows), two comedians, A magician right out of kids birthday parties, and a two year old movie in the main showroom. The movie ,by the way, was on the selection in your cabin. Our dining was in the main dining room (8:p.m.) the food was inconsistant, service was good. Our wine stewart. Kate, was excellant. We ate in the Lido for breakfast, it was fair. The upscale Pinnacle Grill was very good. worth the price. Fortunately we had 5 ports in a row, to relive the boredom on the ship. With the large amount of compition out there, I don't think Holland America is in our future. Read Less
Sail Date January 2017
IN MY OPINION DO NOT CRUISE THIS LINE! THERE ARE BETTER CRUISE LINES THAT MAKE SURE THEIR PASSENGERS SAFETY, EXPERIENCE AND RESULTS MORE OF A PRIORITY. We chose this Cruise for the time and areas it went to. We have been on other ... Read More
IN MY OPINION DO NOT CRUISE THIS LINE! THERE ARE BETTER CRUISE LINES THAT MAKE SURE THEIR PASSENGERS SAFETY, EXPERIENCE AND RESULTS MORE OF A PRIORITY. We chose this Cruise for the time and areas it went to. We have been on other Cruises but this was our First Time with Holland America. Bed Linens in cabin had stains on them, food was ok at buffet but they ran out of simple items like bread at breakfast, ice cream at night, etc. Dining room food was good but seating was an issue at times. Entertainment was average to say the least. Excursion desk has poor hours and Excursion write ups are not exactly what they are so be careful what you book or better yet book separately with independent operators as they were cheaper for most things from what we saw at different ports. 2 of the 5 excursions we booked were not as described and also had major safety concerns that were not considered. We found out through Cruise employees that the safety on Jamaica has been an issue and our trip was the first in a while to this area. Well the excursion was not what we paid for and we felt completely unsafe during part of the excursion when we were left for 20 minutes shopping at a scary area of Jamaica. Most people did not want to get off the bus as they were sacred! The second excursion was on the Sting Ray City in high waves causing people to be sick, bang in to each other, having the masks and snorkels ripped off your face, and the whole experience was not enjoyable and we felt unsafe. The funny thing was they cancelled an excursion we had booked for this day due to high winds and safety but sent us out on this one which was worse. The last thing you want to worry about on a trip is your safety, experience and service. I know and have experienced other Cruise lines that do a better job! Read Less
Sail Date December 2016
Sailed Nov 21, 2010 N.Amsterdam - first time Holland America. Daughter's wedding was held on Nov 21 at port before sailing. The wedding coordination handled by an HAL contracted service, Royal Ocean Events, went very well. That's ... Read More
Sailed Nov 21, 2010 N.Amsterdam - first time Holland America. Daughter's wedding was held on Nov 21 at port before sailing. The wedding coordination handled by an HAL contracted service, Royal Ocean Events, went very well. That's about all that went well on this cruise. We were a party of 16 (13 Adults/3 Children)- 6 cabins. We were under the assumption that HAL was a "premium" cruisline - far from it. There are so many cons to this new ship (cruiseline) it would take me a few hours to describe. Here it is in brief form: Service lacks in all departments. Manhattan Dining & Tamarind Asian - stay away. Pinnacle Grill was excellent the first night of sailing (held wedding dinner reception there) - booked for Thanksgiving and service went downhill! The food in the Pinnacle is the best on the entire ship. Lido Buffet repeats itself - everything tastes the same. We all mostly survived on hamburgers from the pool grill when opened. Food is EXTREMELY limited at all times including during the Half Moon Cay Island BBQ. At the buffet line you are served a limited portion. Phones do not work properly. Room service is very very slow, (up to 2hr wait) poor quality and limited menu. Coffee is awful - had to mix with 1/2 hot water everytime. Never met my room steward until the last night when he knocked at our door to give us a survey to be completed regarding the service...WHAT???? Cabins were cleaned everyday - no complaints there but we never saw by whom. This ship constantly rocks causing passengers to be sick. We recently sailed the Celebrity Solstice (Southern Caribbean) in June 2010 and never felt it move! New ship? Stabilizers? Don't think so! Staff is overworked and cannot possibly provide "excellence of service" as HAL boasts. No music whatsoever! Piped in 1920 jitterbug sounds by the pool instead of Caribbean calypso live band or CD! Employees continuously opened and closed dome over pool for no apparent reason - very annoying. Smokey vanity mirror in cabins - can't see yourself! Poor lighting in cabin.(Had floor to ceiling window and still dark). Ports are a waste of time unless stay is longer. We were shorted 1 hour in Puerto Rico. Half Moon Cay is a beautiful island however, if you book an excursion, you don't get to have lunch. It is served from 11:30am-1:30pm and if the food is gone before, it's over! Rented 2 cabanas (yellow & green) at $299 each. When booking it states you get sodas, water, snacks, snorkeling gear for 4 people. The snacks consisted of one dish with 1 slice of cantaloupe, 1 slice watermelon, 1/2 strawberry and some leaf on top as decor. Another dish with 2 sticks of celery, 2 long slices of carrots, 1 grape tomato and ranch sauce. 1 small basket of nacho chips with salsa, guacamole and ranch. 8 Cans of soda and 4 waters. This...for 4 people. It is a rip-off. Registered the three children (11,9,5) in camp which they enjoyed. However, at one point the 5 year old was allowed to leave with the parent although the child did not appear as attending the camp that evening. We found ourselves for the first time in 10 cruises having to adjust the automatic gratuity charges the last day of the cruise. We declined to pay this and only gave the "ghostly" steward his portion in cash. We certainly do not recommend this ship nor the cruise-line and will not be sailing to South America in March2011 on the Vandeem as planned. Read Less
Sail Date November 2010
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

Find a Nieuw Amsterdam Cruise

Easily compare prices from multiple sites with one click