9 Holland America Nieuw Amsterdam Family Cruise Reviews

They sent as a coupon. 1) My husband booked me a 2 hours spa treatment. I was taken in late for my treatment, while i did the seaweed wrap the therapist left the room , and never bothered to come check on me, and ask how i was doing. ... Read More
They sent as a coupon. 1) My husband booked me a 2 hours spa treatment. I was taken in late for my treatment, while i did the seaweed wrap the therapist left the room , and never bothered to come check on me, and ask how i was doing. The massage was probably the worst massage i have ever had. Once the treatment was done, she was trying to sell me $ 350+ worth of products, and trying to talk me into purchasing additional treatments, by pointing out my skin is sagging, my eyes are puffy etc.....very intelligent:) They put a bottle of water in your room, but there was no label or warning that they were going to charge you $ 5.75 for it! When we got the final bill they raised the daily mandatory tips at $ 14.50/person. The food in the buffet was same every single day, without a fail. As far as entertainment, not much , there was only one show worth the time in the whole week. In the day time , the ship was like a dormant boring place, unless you had plenty of cash to spare you would keep yourself entertained because all they did , tried to sell you anything. The library had no books, other than speciality travel books and such. To conclude, I think I am pretty much done cruising. Read Less
Sail Date March 2019
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need ... Read More
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need Indian vegetarian meal. I was clearly told yes Holland America is best vegetarian friendly. On coming the same turned to worst nightmare On first day of lunch it was told that there were less supply as new supply is being refilled and from tommorow you will get variety of food. Told ok no problem. Let's manage a day while all other had there full option to eat. From 2nd day the same is situation till day 6.either something is over or we will do tommorow but there is no tommorow than. Had Worst experience where I had taken a naan and just yogurt to each and tried to break naam with hand and in couldn't and than with teeth than too it was unbreakable. Given it to chef MR mani who told me this is hard one requested by guest but no guest request a UNBREAKABLE NAAN as it is to eat and not a sovenier at the room I was told daily to contact Mr mani and he will make seperate but my simple question is why we are not provided quality food and substandard is done between guest who complains and some they are normal and no complain gets the unbreakable naan. Matter reported to charnea guest manager at lido market. Most Indian on cruise if asked are satisfied than you can see the reply 15 are there in my group. The best person who eats in to most item in our group it wss also now fed up. There are no variety. I had complained on day 3rd breakfast where I had waited 1 hrs for a menu item before the steward came to me and told item is wrongly written and had complained to Denise who was manager for in room dining and she called chef Mr siva Kumar who says he is only one Indian chef and have 120 people to handle alone. There is no fault of him seems and so called Denise in front of Mr siva Kumar and told her what Mr siva said as this is fault of Holland America side that enough staff was not provided though clear booking was done with passport details nationality and even telling our food preference to booking agent. Even in Indian item. Name tags are not being put and the same counter is mixed with non vegetarian. 2nd greenhouse spa Offered hydro pool and thermal suite package at 219 per couple and was booked by me immediately on the day of embarkation and was told only last 4 space left 35 couple. 70 person is the max allowed. All good for 2 days and than came the day of skagway where board was kept for the same thing of 130 dollars which was only for skagway joining passengers but to my surprise they took booking from all the guests who boarded from Vancouver too and with bargained price of 90-100 dollars for couple. Right now there are much more than 70 persons and had told first day that I would only do it if the max cap of 70 is maintained. It is like public pool now and also with this bargain thing totally dissatisfied with working and demand a strong refund for the same. Also all general public is entering the hydro pool as the door is not kept closed 3rd room shower had fallen when it was turned on leg on first day of cruise which can't be allowed as it was not checked 4th room ac not working properly complained on first day is not resolved till date. 5th highly overcharged from exc tours. Don't buy they don't care for us Team to my surprise I found that white pass railway done by me through exc tours is also price higher than the price given on its official website Matter report to Mr lyron who was not ready to agree the fact first that it's overpriced. After giving him proof he have taken time and than comes with terms and conditions no where published. Mr lyron says this offer is only for online purchase and sent letter of terms which wasn't available online. no where that terms are published online Also if its for online only it should have been clearly written on main page This is program with Holland America that you try to earn 10 dollars more for anything and everything after normal profit and than just tell to read terms where nothing was told to us like this. Point 1 reported to Denise and charnea as well as guest manager Mr Jorn Point 2 reported to mr jorn who committed me to get back to me within next 24 hrs. Point 3 and 4 reported to housekeeping Point 5 reported to lyron exc manager on board Read Less
Sail Date June 2018
It was going to Turks and Caicos and DR The best thing about this cruise is the fantastic crew they have Gala night 11/20 and 11/26 absolutely no music until 8:30 and no house band everyone dressed up and it felt like a funeral. Sail ... Read More
It was going to Turks and Caicos and DR The best thing about this cruise is the fantastic crew they have Gala night 11/20 and 11/26 absolutely no music until 8:30 and no house band everyone dressed up and it felt like a funeral. Sail Away NO band, cruise director said hello on microphone and then left, no sailaways from any of the ports No cruise director team except for Andy and Marcus. My family got on 11/25 their first cruise, paid a ton of money for absolutely nothing. If it wasn't for the crew we would have been bored to death. No one told us this ship was going in dry dock 12/6 for a couple of weeks.. Found out Holland called people to come on the ship for 1/4 of what me and my family paid and the ship was at least 300 people shy. Thank you for the crew in dining room ,Ocean bar, seaview. We went to a couple of shows and walked out. the worst I have seen and I have been on 26 cruises. We did a catamaran CASTAWAY GIRL BOAT 4 in St Thomas the best and they are taking good care of us. Thank You Ezza,John,Elmer,Marisol. Marcello.Katherine, UR, Rick for making this terrible cruise some fun, Holland America you can have all my mariners points and pins back since you are no more on our cruise list. Read Less
Sail Date November 2017
We have been on many Holland America cruises, but this one by far was the absolute worst ever. Unbeknown to us, they had a large group on the ship, approximately 1000 people, that were catered to, given the prime dining time in the dining ... Read More
We have been on many Holland America cruises, but this one by far was the absolute worst ever. Unbeknown to us, they had a large group on the ship, approximately 1000 people, that were catered to, given the prime dining time in the dining room, and left the rest of us to either dine at 5:30 or go to the Lido buffet. I do not eat at 5:30, and apparently a lot of the "special group" decided they did not want to eat at 8:00; therefore, leaving hoards of people trying to dine at the Lido buffet. It was absolutely ridiculous. When complaints were made, it was merely, "sorry, nothing we can do". Holland America never notified us of the large group, or the fact that we were no longer allowed open seating for the dining room. The upper level staff were very blasé when questioned about anything. The room stewards, and the Lido staff were great. I can't tell you about the dining room staff, never saw any since we didn't ever go there! Again, don't eat at 5:30. When complaining to the Neptune concierge, it appeared to fall on deaf ears since no response was ever made, even though we were told we would be contacted. The entertainment on this cruise left a lot to be desired. The BB King Blues club was great, but that's all the good I can say about entertainment. We went with our niece, nephew and brother-in-law (this was their first cruise) and they were so disgusted, they said they'd never cruise again! Read Less
Sail Date February 2017
The staffs are very nice, and that's about it. Overall, I wasn't impressed at all. 1. Their website design is horrendous. A. I had to do multiple separate Google searches to find all the information I need about the same ... Read More
The staffs are very nice, and that's about it. Overall, I wasn't impressed at all. 1. Their website design is horrendous. A. I had to do multiple separate Google searches to find all the information I need about the same ship(Nieuw Amsterdam). B. The excursions will only show details and the actual price after clicking "booking" which takes me to a log in site. Once I get there, I can't go back to previous pages. That means I have to do all the searches all over again. C. Another note about the excursions: Instead of giving you the ports/locations that associate with the specific cruise ship, the excursion page gives the information of all ports. For instance, Nieuw Amsterdam doesn't go to all the ports/locations listed under Alaska, and that same page doesn't provide you where Nieuw Amsterdam stops. In order to look for excursions, I had to open multiple pages to cross check. It took forever and I ended up just booking one thing because I didn't want to spend any more energy on the sites. 2. There's no such thing as Early Bird Special with HAL Soon after we booked our cruise, we saw another huge discount available. When we asked the lady on the phone if the same cruise could match the discount, she said no. So, the lesson is learned. Do not book anything early with HAL because they might throw a discount when they get desperate. 3. A tagged luggage of ours was left alone at a random place outside when the rest of the tagged luggages made it to the designated room. 4. The tags on the phone in our room are incorrect. We stayed on Deck 6. Number 4 was marked "Information". When I pressed it, it took me to the SPA. 5. Giving the same space 3 different names to pretend that there's more space is just confusing. Try this one! BB King room, Culinary Art..., and Queen's Lounge are exactly the same space. 6. Cruise ship photos could be done more eco friendly and cheaper. The photos are way over priced. Printing them all out for demonstration is absolutely a huge waste of papers. It's hard to believe that there isn't a way of linking photo files to the fancy personal room card. 7. Casino A. People can smoke most of time in the casino and the smoke just goes everywhere. It was shocking to see the ship letting people smoke in a close container. There was a little fire on the first night because someone's cigarette butt burned some flammable thing in the garbage/tray. Of course that didn't stop any smokers. B. There could be more table games C. The poker tournament machine was probably used only once That machine took a cut when there were more than 2 people in the tournament. Nobody wanted to play with the machine, and I only knew of one tournament(2-3 people only) at that machine for the entire trip. 8. The disappearance of our fruit basket in the room We were supposed to select what fruit we wanted on a sheet in the basket. Once we filled it, the basket just disappeared. Two days later when I saw our keeper, he told me that he was sorry and just brought me random fruit next day. 9. Manhattan Dining Room I understood that in order to serve food to everyone on the ship, there's no way that the chefs/staffs have time to actually cook/make anything from scratch. Assuming most of meat/fish came from frozen stash, most of food tasted like too much sauce in general. On the first gala night, our group seemed to sit at Bermuda Triangle. Everybody around us got services except us. We had sat there without napkins, drinks, or bread for over 25 min. We had to repeatedly tell the waiters the same information. Luckily, we never sat there again and that seemed to do the trick. *The fact that the dining room doesn't take reservation just created unnecessary traffic and wait outside of the dining area. 10. The excursions are way over priced The whale watching at Juneau was great. We saw quite a few bold eagles, whales, a seal, and some orcas.(e.g. A group of orcas eating a baby seal, a young whale breaching 4 times...) but we paid $170 per person when there were local companies providing $110 for the whale watching or $130 for both the glacier and the whale watching. 11. The karaoke selection and tablets are weird A. First, the tablet doesn't sort things out as it says. Instead of artist, it looked more like a "genre" search at first. B. The selections were extremely old or new(no much in between) and the accompaniments sounded cheap. 12. There could be fewer computers at the library(crow's nest) and more tables for the bar/games. I saw only one person using one computer during my entire trip there, because the majority of people didn't want to pay the over priced internet access fee. There were always more people looking for a place to sit down to drink/play because of the great view over there. Come on, the people who want to bury themselves in front of a computer don't need the best view on the ship! 13. There could be more ping pong tables and fewer private lounge area by the inside pool. Again, nobody wanted to pay the fee to lounge "privately" around an inside pool. For the entire trip, I didn't see anyone using any of the private lounge. 14. There was no culture walking around the ports the ship stopped by Because of the tourists, the same kind of shops just kept popping up. It was better when we found some local trails to explore. The shops in town were just repetitive and boring. 15. There could be more board games at crow's nest After all these, we still had a great time because of the family that travelled with us. That's probably the way to cruise, bringing your own gang to a close container for days. The cruise had lots of potentials, but for some reason, it didn't live up to the expectation we paid for. My husband and I paid $1500 per person for an inside cabin. Our family got two more expensive suites. After comparing the two different levels of suites to our inside cabin, we actually felt great not going for the suites. Now, the good parts about the ship. The ship looked good and durable. The service people are in general very nice and professional. You never go hungry on the ship. The gym was great. Looking at the glacier was the best part during the trip on the ship. But then again, if you go to Canadian Rockies, you can even do the tour (waking) on the glacier. After all, it's pretty safe to say that we'll never go on HAL again. Read Less
Sail Date July 2016
Nieuw Amsterdam, Inside Passage Alaska, May 21-28, 2016 Let me say up front this was one of the most disappointing travel experiences I have ever had – and I have been fortunate enough to travel extensively both professionally and ... Read More
Nieuw Amsterdam, Inside Passage Alaska, May 21-28, 2016 Let me say up front this was one of the most disappointing travel experiences I have ever had – and I have been fortunate enough to travel extensively both professionally and privately. We had booked Signature suite 6101 for the cruise. A week before departure we were informed we could upgrade to a Neptune suite for a reduced upgrade fee, which we did. That same day we received new boarding passes and baggage tag inserts for Neptune suite 7055. I am elderly and walk with a cane or with a walker for longer distances. Since boarding would involve considerable walking, and perhaps navigating gangplanks and inclines, I prearranged for a wheelchair for embarkation and debarkation. On the departure morning we turned in our luggage – including my walker – and proceeded to the check-in desks at 10:30 AM. I gave our boarding passes to the HA representative – showing we were in suite 7055. He said we were in suite 6101. I explained we had originally been in suite 6101 but had upgraded to Neptune suite 7055 the week before. He said there was no record of an upgrade I had spare copies of our luggage tags and the boarding passes – all showing suite 7055 – so the change was clearly in the system. I pointed out our luggage had already been checked in with luggage tags showing it was to be taken to suite 7055. He slammed the key cards for suite 6101 down in front of us and said “You’ll have to work that out on board the ship”. When I hesitated to take the key cards for 6101 he said words to the effect “You’re holding up the line. You’ll just have to work it out on board the ship”. Not knowing what else to do, we took the key cards for suite 6101 and set about finding the wheelchair I had arranged That was the beginning of the second bad part of the Holland America experience. There were no wheelchairs to be seen. We inquired of several Holland America personnel and were told to just follow the crowd and there would be a place to get wheelchairs. Finally we entered a large auditorium like area and were directed to a young lady who was entering names for wheelchair passengers on a clipboard. I was number nine on the list. There was apparently only a single individual pushing wheelchairs and it was taking him 15 minutes to get each passenger through security, customs and on board.. It took two hours for him to get to me. We finally reached our stateroom after 1:00 PM, cold, tired, irritated and too late for the promised boarding buffet. Then began the most frustrating part of the Holland America experience. We had purchased four shore excursions; the Tracy Arm trip, the evening whale watching, the luxury coach narrow gauge rail excursion and the float plane and crab feast. The concierge in the Neptune lounge said the tickets would be placed in the mail box outside our stateroom that evening. They weren’t. When we asked about them the next morning, we were assured they would be delivered that morning. They weren’t. Since the first excursion was scheduled for early the next morning, I asked a ship’s officer about them and he said they had been delivered to suite 6101 and they were “trying to retrieve them”. By now we were getting very anxious since without tickets we were going to miss out on shore trips we had paid for. Late that evening tickets did appear in our mailbox prominently marked “Reprints”. By now we had spent two nerve wracking days trying to straighten out problems caused by Holland America’s incompetence and indifference. The cruise was intended to be a relaxing pleasurable experience, but we had been forced to spend our time first getting the correct stateroom keys, then trying to get a wheel chair to board and finally trying to get the shore excursion tickets for which we had prepaid. Like a gullible fool I had believed the advertising about how good the food would be on the cruise. Instead, what we had for every meal for the seven days was cafeteria food. There isn’t much you can do for a breakfast – although eggs Benedict at Brannon’s in New Orleans is a four star experience – but the food in the Lido restaurant was not even up to the quality served at any number of premium motel chains. Never once in the seven days of the cruise did either of us have a meal which caused us to say, that was really good or even pretty good. Several times we wouldn’t eat what was served – the worse being a shrimp and Andouille sausage dish which tasted absolutely awful. The pastries in the Neptune lounge were more nearly stage props than pastries. It was as though someone had looked at pastries in a fine pastry shop, such as Demel’s in Vienna, and decided that a curl of shaved chocolate or a wisp of whipped cream made a fine pastry. But if the pastry underneath is simply a sheet cake it is still a sheet cake when decorated. We tried several before we realized there were no decent pastries. One of the concierge saw me hesitating over the items on display and said that they were going to be putting out some pate – which I like very much. What was put out were curls of a pink paste on crackers which I suspect may have come in an aerosol can. At any rate it bore no resemblance to any pate I have ever seen or tasted. The bottom line is that instead of having an enjoyable culinary experience, for seven days we were reduced to looking for something simply tolerable. Often that was coffee, fruit and an occasional cookie or bit of cheese from the Neptune lounge. After the boarding fiasco I kept my walker with me for debarking which was fortunate since as best I could tell there was no wheelchair even though I had ordered one. The bottom line is that this was one of the most disappointing travel experiences I have ever had. I wouldn’t go on another Holland America cruise if paid to do so Read Less
Sail Date May 2016
So to give you a brief, i've sailed with cunard and celebrity prior so this isn't my first cruise. Now. to say say what was nice?.... The ship is nice, the rooms have lots of storage and that is about it. We stayed in cabin ... Read More
So to give you a brief, i've sailed with cunard and celebrity prior so this isn't my first cruise. Now. to say say what was nice?.... The ship is nice, the rooms have lots of storage and that is about it. We stayed in cabin 8080. The room itself is nice and had a great balcony. The problem with this cruise line is that they ALLOW SMOKING ON BALCONIES! This is absolutely disgusting. Everytime someone went out for a smoke i had to leave my balcony to come in and take my child with me. I will NEVER EVER sail with this company again! Second, My mini fridge didn't work. it was keeping drinks warm. so i called, They kept telling me that this isn't a "fridge" but more of a cooler. Lets just say i told them if i kept milk in there i would be poisoning myself and to fix it.. so they change it out.. i ask the guy who changed it if he had tested it?... nope. so guess what.. it doesn't work, again another waste of time , dealing with guest services. finally for the 3rd time it finally is fixed. yes by now its on the 4th day! 3rd. The lack of staff in the main dining room really shows. So for the first week of our 2 week cruise we tried to eat in the main dining room. well we would get there for 5:15 early to get the first seat of the night and by the time we actually received our entrees it was closer to 7pm! yes.. absolutely ridiculous. especially when you have a 5yr old who is starving! people all around us were so mad they kept leaving before they received their desert and coffee so they could go catch the show. This happened on at least 3 occasions in the first week. Also my husband asked the drink guy. he says "excuse me can i get a drink. The guy responds "what do you want?" .. WHAT?? My husband says... did you really just say "what do you want?" so i finally complained. i wrote a long letter and the restaurant manager finally sat us in his section and then things got better. 4th. Walking through the hallway to get to the restaurant "we were in a rush" we see that they had put our pics up, so i grab my camera to snap a quick pic because they aren't always up and to view it later. The guy working there says" are you kidding me? what are you doing. so i tell him. there is no way i would ever want to use a pic of a pic to begin with but then this very disrespectful staff makes my decision to never buy a picture from this ship. They are so rude and arrogant. Who do they think pays their income? US! so i wrote to the manager of this department saying how rude their staff is. 5th. the kids place. I dropped off my daughter there from time to time for her to play with other kids. There were two staff working. The brunette and the blonde well call them. the brunette was fantastic. super friendly etc. the blonde. what a joke. i came up one time with my daughter to see what was going on, an hour left before they closed and she says "you realize we close in 30 min"... o really? is she not aware of the actual time? then my husband was 2 min late getting my daughter so she calls him and tells him that if he isn't capable then maybe he should find someone who is! Are you freaking kidding me! 6th. my bathroom overflowed on the last night we were there to make it a great memory of how this trip with this cruise line was. 7. my mom was inside room down the hall near the very back of the ship, for the first week she couldn't sleep because there was so much noise in the morning and at night of them dragging the loungers on the deck. absolutely no respect. as well they were doing construction on that same deck during the afternoon. so after her going down and complaining about all this they told her there were no available rooms. funny when i went to complain about the smoking from the balconies. where i never read any piece of info stating this ship had smoking in stateroom balconies or i would never have bought this cruise. they told me i could move to the 11th floor. well... funny how fast their lies came to surface when i walked down and said.. funny you say there aren't any rooms available but you just told me that there were???? This company lies and lies.... Anyways. the only people who would enjoy sailing with them is if they have no experience cruising. If you have then this is by far a very low class ship with no real customer service. like mentioned i've cruised with cunard and with celebrity and have had fabulous experience. and with this company it thought it would compare but in fact it failed miserably.. And yes, i have written to the company, i have written to customer services, spoken to everyone. hopefully they one day will rectify this cause its horrible! Read Less
Sail Date January 2016
Not a cruise line I would recommend. We chose this cruise because of the ports of call. But once on board were informed that two ports we had booked to berth in had been change to tender ashore. Two of these ports were cancelled because ... Read More
Not a cruise line I would recommend. We chose this cruise because of the ports of call. But once on board were informed that two ports we had booked to berth in had been change to tender ashore. Two of these ports were cancelled because of "rough weather", some experienced cruiser said it was absolute rubbish, compensation, 1 hour free drinks with 2000+ passengers. The third port to be tendered ashore was the port with the shortest stay, time to get ashore, a cup of coffee then queue up to tender back to the ship. Cabin cleaning was very superficial, no clean linen. Meals did not vary much with only fair quality. As for entertainment, you're better off to read a book. BEWARE compulsory tipping is deducted from you account daily, it is up to you to alter this if you are not happy with the service. Overall this equates to a budget line without the budget price. Read Less
Sail Date September 2015
We arrived at the Cruise Terminal after being collected with a private transfer. This year our luggage was taken and we had a long walk to the terminal. There should be assistance for people that are older. Check in was completed without ... Read More
We arrived at the Cruise Terminal after being collected with a private transfer. This year our luggage was taken and we had a long walk to the terminal. There should be assistance for people that are older. Check in was completed without any problems and we went onboard around midday. We arrived at our cabins, which were interleading and were totally shocked. The cabins were filthy to say the least. The sheets looked like they had been on the bed for months and the pillow cases had large holes. The dirt bins had been used to get sick in and not cleaned. The smell in the bathroom was absolutely atrocious. We complained and by the end of the day the cabins had been cleaned and new linen was put on the beds. One would think that after that welcome, that would be the end. The cabin saga went on for the duration of the cruise. We booked and paid for 2 Lido Cabanas on the 9th floor for the 24 night cruise. My husband was recovering from major surgery and my mom did not enjoy the sun, so it was a perfect arrangement. Almost everyday, repairs were taking place, so one had continual noise and if repairs were not taking place then they would start to set up at 10 in the morning for a function in the evening. It was absolutely awful. Sanitizing was a total joke....for the first 2 days when one entered the Lido area somebody stood half heartedly and sanitized a persons' hands. Thereafter nothing and many times there was nothing in the containers, hence the awful germ that spread around the ship. Imagine more than 1 000 people coughing as if they had whooping cough. The food this year was completely inedible. We have always enjoyed the Kosher cuisine on Holland America. I don't know what happened this year. It was disgusting. Food was always cold, even the desserts were not nice. We are Mariner Members, so our profile will always come up on booking. Strange that nobody from Holland America found it necessary to inform the travel agency that always does our bookings that the main entertainment on the ship was the same as the previous year. We needed to be given the information to make a choice whether we wanted to travel again with the same entertainment. The balance of the entertainment was well below par. We never take shore excursions, but on 2 occasions noticed the prices being charged if one wanted a shuttle into town. I am referring to Corfu and Marseilles. On both occasions people were completely ripped off. It was far cheaper to take a taxi. The officers around the ship were most unfriendly and rude to say the least. They never deemed it necessary to greet one in a passage. If one was in a queue, they pushed in. In 24 days, I heard the captain's voice almost daily and never set eyes on him. Strange......very strange. I have done so many cruises, many cruise lines that I have done don't even exist or their names have changed from Chandris to Celebrity, etc. This is the first time that I have experienced an awful cruise from day one to the end. To actually count the days until one disembarks, is not the way to have a holiday. Disembarkation was fine, we know the drill and have done it so many times!!!! Holland America Lines start taking real concern. You are not what you used to be and what a shame. Read Less
Sail Date May 2013
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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