133 Holland America Nieuw Amsterdam Family Cruise Reviews

We chose this cruise as a family cruise with 6 of us going. Three of the six were siblings. Three were also first time cruisers. One couple had been on this particular ship previously and recommended it to the others. We looked for a ... Read More
We chose this cruise as a family cruise with 6 of us going. Three of the six were siblings. Three were also first time cruisers. One couple had been on this particular ship previously and recommended it to the others. We looked for a cruise in the summer as one cruiser will be going off to college in the fall. A 7 day Alaskan cruise fit the bill, in both timing and destination. We were not disappointed in our choice. Embarkation was smooth, as was disembarkation. We arrived by taxi and were dropped off underground, in a parking and loading area. When we disembarked we took a ship shuttle to the airport, getting us there at around 10:00am. The ship was in great shape. This is the second time we were on her since dry dock last year and she is all spruced up. Although it is one of HAL’s larger ships, it never seemed crowded or busy. Our cabin, a veranda for 3, was in great condition. The sofa bed seemed new. It was clean and spacious enough for 3 older adults. Our other family members were in a lovely suite and enjoyed their cabin, with the larger balcony, as well. We dined in the main dining room, early seating, most nights and enjoyed every meal. Some nights were quicker than others, due to later departures and having less patrons in the dining room, but we never had long waits. One night I had the Taste of Alaskan dinner special, for a 25.00 surcharge, and it was worth every cent. Lobster bisque, crab cakes (3) and King crab legs (8). Yum! We also picked up food in the Lido, the Dive In and the New York Pizza, all of which was tasty. We travelled with a vegetarian and she was given a menu in the dining room where she could preorder for the following evening. It worked very well for her. And if the daily menu had a meal she preferred, they had no problem changing her order. Our dining room steward was very accommodating. We also had dinner our final evening at the Tamarind, one of the reasons we love the 3 larger ships. Dinner was fantastic, as always. The service is always great and the food was delicious. Everyone had something different and we all shared with each other, commentimg on what we would order the next time. We each ordered a dessert and an extra 2 plates of mini doughnuts so we could taste everything. We booked Lido cabanas, side by side, and opened the curtain between them so we had a great place to meet up and enjoy the views while sailing the inside passage. We had 4 floor to ceiling windows and plenty of space. On sea and viewing days we would get lunch from the Lido and eat in the Cabana. We would also start the day there with coffee and juice before heading to the dining room for breakfast. We enjoyed 3 shows in the Main Stage, One World, BBC Planet and the illusionist. All 3 shows were entertaining and very well done. We also enjoyed the Billboard Onboard (having met both ladies as were were embarking we found out it was their first cruise contract). They sounded like thawed had played together for years. Although we usually stop in to listen to the B.B. Kings, we seemed too busy to fit them in this time. We could here them as we passed by and they sounded as good as any other time we have enjoyed them. There was so much to see and do on our cruise that we did not get to trivia or bingo but did manage to lose a few bucks in the casino. The service was, as always, perfect. The staff were pleasant and helpful, with only one exception. We went fir drinks in the Tamarind bar before our dinner the final evening and the server there seemed like he wanted to be anywhere but there serving passengers. We had that once before, in the Pinnacle dining room on another cruise, and found out it was his last day in board. I wondered if it was the same case this time as well. It just seemed liked he had already checked out. (That was the ONLY negative on our whole cruise so we certainly did not dwell on it.) Ports: Tracy Arm and Juneau - two of us did the Tracy Arm excursion and 3 did the Whale Watching excursion, both through HAL. Both were as promised and well worth the money. Everyone enjoyed their excursions. I did the Tracy Arm excursion. The catamaran picked us up alongside the ship and it was a smooth transfer. We then went up the fjord and saw the glaciers, as well as whales, seals, sea lions and eagles. The ride back to the ship was smooth and the guides gave us great commentary throughout. Skagway - all 6 of us took the White Pass rail excursion, starting with a coach trip north through British Columbia to the Yukon, (stopping at Canadian immigration) then taking the train south through the White Pass back to Skagway. This was the highlight of the cruise. We had a great guide/driver on the bus. He was very knowledgeable and gave us great info on the drive up. We stopped in Carcross, Yukon, for lunch, which was delicious, before heading to the train for our trip south. The commentary on the train was also well done. The scenery was breathtaking, both up on the highway and down on the train. Once we departed the train (after going through US immigration) the bus picked us up again to deposit us back at the ship, with a stop in town to drop off anyone wishing to walk around Skagway. Glacier Bay Scenic cruising - wow, you have to see it for yourself. It was a great day spent in the cabana and our balcony. The views were breathtaking. Ketchikan- no one had ship tours today. It was a walk off, stroll through the town day for all. This is where we did most of our shopping and souvenir buying. It was lovely. We would do this cruise again in a heartbeat. Read Less
Sail Date July 2018
We were on the June 30, 2018 sailing of the Nieuw Amsterdam from Vancouver to the inside passage (including Glacier Bay). This was our third time on Holland America and our second Alaska cruise (the other in 2000 on Princess). Bottomline, ... Read More
We were on the June 30, 2018 sailing of the Nieuw Amsterdam from Vancouver to the inside passage (including Glacier Bay). This was our third time on Holland America and our second Alaska cruise (the other in 2000 on Princess). Bottomline, I wouldn't hesitate booking this ship/itinerary based on our experience. For the most part, it was all very good. We did our own air and stayed at the Auberge Vancouver both pre and post stay. I would recommend this hotel for this purpose. With four-wheel luggage, it was easy to walk from the hotel to the cruise check in - even in a slight misty rain. The hotel is in a tall mixed-use building that includes condos, retail, and the hotel. There is no room service, and the free breakfast offered is limited--but for cost/convenience it was the right choice for us. (The others being the far pricier Fairmont or Pan Pacific.) Front desk folks were very helpful. Embarkation was very confusing to get our luggage dropped off. Granted we tried to board early and the offloading was still going on. Based on what pier workers told us there isn't a set place for each ship/sailing to drop off luggage - which sounds crazy given this ship makes the same trip every week. But once we found the location to drop off the luggage the rest was pretty well managed by HA. Just bring your patience with you. We were onboard by 11:15a or so, and our cabin was ready before noon. Lunch in the main dining room was the way to go, as the Lido was a zoo. We rented two Lido Cabanas for this trip (two couples), which was a great choice. It gave us a place to hang out and our steward was excellent. Granted we tipped him well at the start and throughout the cruise, but he waited on us like kings. For Alaska, I would do this again in a heartbeat. (Cost $199 per cabana for the week.) I didn't see anyone in the Retreat Cabanas all week. Food in the main dining room was very good. We ate at the Tamarid the first night (catch the first night 'special' when you get onboard at 25% discount.) The Pinnacle was good, but not as good as our memory of the meal on the Eurodam a few years ago. The Pizza, burgers, and hot dogs all got good reviews from our group. I think the best options for Lido is to get a customized food (ommlete, salad, etc.) made to order. Otherwise, the food we had was just fair. Be sure to at least order coffee via room service, as it is so nice to sit outside sipping your coffee in the morning. (Room Service breakfast was very good too.) Entertainment: We only saw the Billboard night production, which was just OK - but less than you will see on most ships. We missed the illusionist and comedian, so can't comment on that. The orchestra played the score of an Alaska nature movie one night, and it was very good. BB Kings and the dueling pianos were both excellent. We went to the pianos (Billboard) every night. Lots of fun. I also loved America's Test Kitchen classes they had on sea days. The bar drinks were disappointing, and never found the bar or bartender that could whip up something great. Our best bar experience by far was in the Tamirid Bar--as far as quality of drinks - but it was also the worst service. We finally just started going to the bar ourselves rather than have the bar waiter take our order. The Tamirid Bar isn't crowded and has incredible views. The Crows Nest has been ruined with all the new junk they have up there. This space in the past was our 'go to spot' in the past, but not anymore. #fail Holland America. Drink specials were only in two bars at 4pm and 11:30pm - BOGO +$2. Why bother having one at 11:30p on a HA ship?? As many have commented, everything seemed to be a ploy to get you to spend more money--which I don't think is unique to Holland America. The info left in your rooms about buying jewelry was overwhelming and the only port info was a push to go to cruise stores in port. Sad it has come to that. Our shore excursions (not with the cruise line) were with Harv and Marv in Juneau in the 6 person boat. Excellent!! We did a taxi to Mendenhall in Juneau. Excellent!! We did the White Pass (one way to Frasier) in Skagway and stopped off at the Skagway Brewery for a post-excursion drink. Both were great. All that said, I would go again tomorrow -- and would recommend this ship and itinerary. Read Less
Sail Date June 2018
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need ... Read More
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need Indian vegetarian meal. I was clearly told yes Holland America is best vegetarian friendly. On coming the same turned to worst nightmare On first day of lunch it was told that there were less supply as new supply is being refilled and from tommorow you will get variety of food. Told ok no problem. Let's manage a day while all other had there full option to eat. From 2nd day the same is situation till day 6.either something is over or we will do tommorow but there is no tommorow than. Had Worst experience where I had taken a naan and just yogurt to each and tried to break naam with hand and in couldn't and than with teeth than too it was unbreakable. Given it to chef MR mani who told me this is hard one requested by guest but no guest request a UNBREAKABLE NAAN as it is to eat and not a sovenier at the room I was told daily to contact Mr mani and he will make seperate but my simple question is why we are not provided quality food and substandard is done between guest who complains and some they are normal and no complain gets the unbreakable naan. Matter reported to charnea guest manager at lido market. Most Indian on cruise if asked are satisfied than you can see the reply 15 are there in my group. The best person who eats in to most item in our group it wss also now fed up. There are no variety. I had complained on day 3rd breakfast where I had waited 1 hrs for a menu item before the steward came to me and told item is wrongly written and had complained to Denise who was manager for in room dining and she called chef Mr siva Kumar who says he is only one Indian chef and have 120 people to handle alone. There is no fault of him seems and so called Denise in front of Mr siva Kumar and told her what Mr siva said as this is fault of Holland America side that enough staff was not provided though clear booking was done with passport details nationality and even telling our food preference to booking agent. Even in Indian item. Name tags are not being put and the same counter is mixed with non vegetarian. 2nd greenhouse spa Offered hydro pool and thermal suite package at 219 per couple and was booked by me immediately on the day of embarkation and was told only last 4 space left 35 couple. 70 person is the max allowed. All good for 2 days and than came the day of skagway where board was kept for the same thing of 130 dollars which was only for skagway joining passengers but to my surprise they took booking from all the guests who boarded from Vancouver too and with bargained price of 90-100 dollars for couple. Right now there are much more than 70 persons and had told first day that I would only do it if the max cap of 70 is maintained. It is like public pool now and also with this bargain thing totally dissatisfied with working and demand a strong refund for the same. Also all general public is entering the hydro pool as the door is not kept closed 3rd room shower had fallen when it was turned on leg on first day of cruise which can't be allowed as it was not checked 4th room ac not working properly complained on first day is not resolved till date. 5th highly overcharged from exc tours. Don't buy they don't care for us Team to my surprise I found that white pass railway done by me through exc tours is also price higher than the price given on its official website Matter report to Mr lyron who was not ready to agree the fact first that it's overpriced. After giving him proof he have taken time and than comes with terms and conditions no where published. Mr lyron says this offer is only for online purchase and sent letter of terms which wasn't available online. no where that terms are published online Also if its for online only it should have been clearly written on main page This is program with Holland America that you try to earn 10 dollars more for anything and everything after normal profit and than just tell to read terms where nothing was told to us like this. Point 1 reported to Denise and charnea as well as guest manager Mr Jorn Point 2 reported to mr jorn who committed me to get back to me within next 24 hrs. Point 3 and 4 reported to housekeeping Point 5 reported to lyron exc manager on board Read Less
Sail Date June 2018
I first cruised with Holland America 18 years ago, and it's clear that an abundant amount has changed in such a long period of time. That was certainly expected! I cannot stress the incredible service we received on this line both ... Read More
I first cruised with Holland America 18 years ago, and it's clear that an abundant amount has changed in such a long period of time. That was certainly expected! I cannot stress the incredible service we received on this line both times from their extremely friendly and overall incredibly happy staff. It's so refreshing to meet people who seem like they are enjoying being there as much as you are! It also makes me wish their compensation was not so geared on Holland America aiming to collect $450+ from a family of 4 sharing a cabin in addition to our fare to pay them as they deserve. Even cash tips given to those we appreciated were taken and put into a pool for even distribution behind the scenes, even though as most service goes, not everyone provides the same level of care and attention. More on gratuity later, but in the meanwhile, I will try to provide my opinions as objectively as I can. Embarkation was one of the most chaotic and unpleasant experiences of the whole cruise. It really set a sour note on our family's excitement for a vacation we had spent a lot of time saving for. Lunch was served in the Lido and it was absolute madness. Lido service stations sometimes have multiple lines for one station, and there was poor signage for diners to figure out where to go. Trying to get a meal for myself and three children (age 1-9) was awful, we had no idea where to go or where to stand, and the overwhelmed staff was unable to assist or direct as necessary. There was not enough room for everyone to eat. We also received "open seating" as the only available option with our booking, and reservations were all taken except for 5:15pm dining for parties of 8, and when we did walk ins the service staff seemed confused and frustrated that they would have to rearrange the dining room to accommodate us with a high chair. Thankfully, the As You Wish reservation team answering the phones was always extremely helpful and our waitstaff made the confusion and frustration worth it by treating us like absolute gold. Gede Gunawan is the most amazing service person I have ever met in my life and he made our trip very special and helped salvage what was a lot of headaches! Our cabin was nothing to really write home about - a large bed for my husband and I, a crib for my daughter Aurora, and a ceiling and sofa bed for kids to hop between our room and their grandparents' room next door. Mohammad, our room steward, took great care of us. The Dive-In burger joint upstairs is not really what people come to cruises for, which means the lines are short to non-existent and the food was OUTSTANDING. Main dining hall also receives absolutely nothing but praise from my family, even my picky eaters. Kids menus were everywhere and they accommodated even our pickiest palate. The Nieuw Amsterdam was a gorgeous ship. We have always enjoyed the art on display and the clear directions and information for navigating the ship. This is one of the newer ships, although we experience leaking ceilings in our stateroom hallway. We also saw leaking into some of the art displays. Here's a secret - the cruise lines own all those shops and jewelry shillers on the main piers in each port. You can skip every shopping guide presentation by Victoria because she is just a salesperson there to direct you to cruise line owned businesses. You're better off googling what to do and where to shop from smaller sites and not from the cruise itself. I don't remember there being so many gaudy jewelry stores 18 years ago! Noise: This ship is incredibly noisy, and this was the noisiest cruise I've ever taken. Our stateroom was below a late night chair rearrangement area, down the hall from the Main Stage that opens directly into levels 1, 2, and 3. Remaining for meals at port calls onboard means that people are actively doing construction all around you. We tried to enjoy whale watching in Ketchikan while two humpbacks played next to the ship, but unfortunately they were actively drilling and sanding the lido room so we could not take nice videos of the sighting. Disembarkation was also a nightmare and chaotic like embarkation was. They took our bags off the ship at midnight and we disembarked around 9am to pick them up. Our bags were handled poorly and weren't even grouped together. The biggest shock of the cruise was the Hotel Service Charge tacked onto our bill every day, running up nearly $500 in what really is a gratuity charge. The front desk was poorly trained in handling it, and spent a great deal of time telling me I was taking away someone's salary by asking the charge be removed or modified. In the future, my family will cruise elsewhere, most likely with one of the many cruise lines that offers a military discount and understands we aren't all rich retirees, which was mostly who seemed to be onboard with Holland America. Read Less
Sail Date June 2018
We have never been to Alaska before and have never sailed with Holland America. We chose this itinerary because it had more time on land than at sea. We flew to Anchorage on Monday for a tour beginning on Thursday. HA picked us up at the ... Read More
We have never been to Alaska before and have never sailed with Holland America. We chose this itinerary because it had more time on land than at sea. We flew to Anchorage on Monday for a tour beginning on Thursday. HA picked us up at the airport. They took our luggage and loaded it on a bus. The driver took us to theCaptain Cook Hotel while telling us about the area. We were greeted at the hotel and brought to the tour desk. They gave us our keys and some written directions for luggage handling. We went to our room and found our luggage had already been delivered. The hotel was nice and we could walk to almost everyplace in the city. On Thursday morning we met our tour guide Ashley. A bus took us to the train station and we were given our tickets with assigned seating for the trip to Denali. There is a dining room downstairs and they also will sell you snacks at your seat. We had a nice breakfast and lunch while viewing the scenery. A bus took us from the train station to the McKinley Chalet hotel. We were disappointed that we did not get to stay at the main lodge. We were in the Canyon Lodge which was new-looking and clean but not what we had expected. Try Karstens restaurant in Denali Village - it is excellent, If you are wondering how to decide how many days to spend in Denali, it depends on how many activities/excursions you want. The all day bus tour comes with your package. A resort bus can take you to the visitor center. There’s another bus that can take you to the Princess lodge though it is walkable. If that is all you want to do, then 2 days is enough. If you want to do rafting, a helicopter tour, an atv tour, etc. you will want more time. We did not see much wildlife at Denali, but the scenery was beautiful. After two days we took a long bus ride to Fairbanks. We arrived at the Westmark late in the day. We went out to eat and that was it for Fairbanks. The same thing in Dawson city and Whitehorse: arriving too late in the day to visit attractions or museums, just enough time for some souvenir shopping and dinner. But still glad I got to see Fairbanks and the Yukon. Then we took the bus to Skagway to get our ship. We said good bye to Ashley and our driver, Tim, both of whom were fantastic, and boarded the ship. We had a suite which was beautiful. Then we went back into Skagway to take our helicopter tour which we had arranged through HA. We flew to a glacier and it was such an amazing experience. Afterwards, we did some shopping in town then went back to the ship for dinner. We loved our suite on the back of deck 8. I would recommend the 7th deck as we were right under the pool deck and we could hear them moving chairs in the morning. The next day we sailed through Glacier Bay, which we noticed is not on the itinerary of the north going, sea first tour. It was beautiful. The next day was Ketchikan which is a fun city. There are people selling tours when you dock. The Duck tour seemed very popular. We took the prearranged tour to the Rainforrest Raptor Center. We enjoyed it. When we returned to town, we had lunch and shopped. The next day was at sea with more beautiful scenery and some dolphin sightings. The last day we docked in Vancouver in the morning. Overall, we found the food and service on HA to be excellent. We loved our suite with the wrap around deck. Our room attendants did a great job. The only thing they could improve is the entertainment. I would recommend this ship and this tour. Read Less
Sail Date June 2018
I have wanted to take an Alaska cruise vacation for at least 25 years! Finally, we did it, and somehow, it exceeded my extremely high expectations! I spent a lot of time on CC, with the veterans and experts assisting me in choosing the ... Read More
I have wanted to take an Alaska cruise vacation for at least 25 years! Finally, we did it, and somehow, it exceeded my extremely high expectations! I spent a lot of time on CC, with the veterans and experts assisting me in choosing the "right" one for our family. It paid off, thank you CC family! We absolutely loved the ship and itinerary, we chose wisely!! This was our first time in Alaska and our first cruise on HAL. Vancouver is such a wonderful port for embarkation! We spent a day and half before the cruise enjoying this bonus port. We explored on our own and enjoyed Granville Island one afternoon and Stanley Park one full day. We would love to return to this beautiful city, with its friendly, diverse people, gorgeous scenery and delicious cuisine! Boarding the ship was easy and quick! The first thing I have to say is that service on the NA was wonderful...friendly and thorough, throughout the ship. We had a few problems with our key cards the first day and they were quickly remedied. We were accidentally charged for one of the specialty restaurants though I had pre-booked and paid from home, I simply called guest services and it was immediately removed from the bill. Our cabin stewards (2 separate decks) were excellent and deserve a standing ovation for the condition of the cabins. Every server in every restaurant and bar we encountered was top-notch and friendly, we cannot say enough about the staff on this ship! The Nieuw Amsterdam is tastefully decorated and immaculate. Public spaces are warm and inviting and look very luxurious without being gaudy. None of the areas ever seemed crowded, except for the Crow's Nest just after sail-away, where it was just a little difficult to find a window seat, and Lido Buffet, which was chaotic almost every time we visited. We enjoyed every bar, lounge, restaurant and entertainment venue on the ship. Our favorites were the Crow's Nest and the Tamarind Bar, which both offered stunning views and quiet atmosphere. We also really liked the Ocean Bar and Reading Room near the Casino (surprising, we expected the Casino to be loud and unpleasant to us, but it was not). The food was delicious, except for a few "misses." Our daughter requires a gluten-free diet, and she was well-accommodated for the most part, except for embarkation lunch, (where she was limited to a salad and a bun-less meat patty) and breakfasts in the Lido. There was supposedly a GF station in Lido, but every time she went there, she was directed to an unappealing pile of packaged bread and rolls. She had been promised on day one that GF pancakes and waffles would be available upon request, but found this not to be the case...very disappointing. I am getting the impression that this is an industry-wide problem, but I'd like to see improvement in this area. Other than the GF issues and the chaos finding a table, the food in Lido was surprisingly delicious and fresh, for a buffet. We tried all of the specialty restaurants; they were excellent and worth the up-charge. We especially enjoyed Tamarind. Canaletto was a pleasant surprise (we're picky about our Italian) and a great way to spend the first dinner, with lovely views! The MDR was better than expected, but we found that very often the descriptions on the menus didn't seem to match the food that was served. For example, "arugula and frisee salad" contained exactly one leaf of arugula. We had one pretty bad experience in the dining room (Tuesday night, after Skagway), but other than that time, all of the food was yummy. We had "anytime dining," and never had to wait more than 10 minutes for a table, and that was only once. Most of the time we were seated immediately. Because of the anytime dining, we never had the same table or server, which was fine, they were all excellent. Sorry to say, the fast food places (Dine-In and NY Pizza), were virtually inedible. Entertainment was better than expected, though the HAL's choreographed Mainstage performances need updating. We went to the Mainstage show every night, and enjoyed every one. There was a Preview Show, a BBC Earth show (live music played to scenes of Alaska), a comedian, a magician and several shows with the HAL players, who were very talented. BB King's All Stars really steal the show, though. Those musicians are fabulously talented and rock the house, three shows almost every night. The Lincoln Center Stage offered several classical performances, which we never attended, but we heard them several times while passing through and they sounded lovely. The ports were all fabulous, each one was an experience of a lifetime! We booked independent excursions, so I can't comment on the ones offered by HAL. In Juneau, we did a Paddle Trek Ice Adventure which which included a stunning canoe paddle on Mendenhall Lake and a breathtaking hike on the beautiful, ever-changing glacier. In Skagway, we selected a drive up to Emerald Lake in the Yukon, combined with a sled dog experience and a train ride back down to Skagway. In Ketchikan, we took a flight to Misty Fjords on a float plane that landed in the Fjord, where we watched a bear and her cub eating grass. I could not say enough wonderful things about these amazing excursions. My family was completely blown away by each one. Glacier Bay was more stunning than we dreamed it would be, and the enrichment activities really made it more fabulous! We spent a lot of time talking to the park rangers Molly and Kelly, and the cultural ambassador, Kevin. They all had so much information to offer. It really gave us a special appreciation for Glacier Bay and glaciers in general and the way of life of the people of southeast Alaska! They made us want to return again and again to this breathtaking place. Overall, our cruise was amazing!! We are talking about what we would do differently next time (dreaming) and perhaps we would do a one-way cruise/tour experience. We are glad we did it this way for our first time. Only things we would change immediately: HAL needs to do something about the chaos in the Lido buffet (maybe have a line and help people find the next available table?) and offer unlimited internet access, Read Less
Sail Date May 2018
It was a surprise birthday gift.. It was in the planning process for 2 years by my adult children as a 80th birthday gift. I was totally surprised! We departed from Boston and went to Toronto, then from Toronto to Vancouver where we spent ... Read More
It was a surprise birthday gift.. It was in the planning process for 2 years by my adult children as a 80th birthday gift. I was totally surprised! We departed from Boston and went to Toronto, then from Toronto to Vancouver where we spent the night at the Metropolitan hotel. It is a very nice hotel and only a couple of blocks from the Canadian place where you board the ship.We walked down at 11:00 am and was thru customs and onboard in one hour. We had a tour of the ship and spent the rest of the day in the spa area. I was pampered by the spa girls with manicure, pedicure, facial, and a weeks worth of trips to the hydro pool. Everyone should have one in their back yard! The chairs that are heated are also a must have! I definitely would go again aboard this great ship. It is the best! The debarkment process was very organized and we were off in no time. We took a hop on hop of tour of the city,, which also transported our luggage to the airport hotel for us. After the tour we were given tickets for the sky train to the airport At the airport we stayed at the Hamilton hotel right inside airport where our luggage was waiting for us. A great relief not to have to worry about baggage.The hotel is very nice and very very convenient. Every airport should have a hotel in it. It makes those very early flights a little more enjoyable. I can't wait to go on another cruise! Read Less
Sail Date May 2018
We have previously sailed on Oceania and Crystal and choose HAL as an alternative to the luxury lines we've sailed on previously. We loved the newly updated ship and the size of the Neptune Suite. The Caribbean waters were ... Read More
We have previously sailed on Oceania and Crystal and choose HAL as an alternative to the luxury lines we've sailed on previously. We loved the newly updated ship and the size of the Neptune Suite. The Caribbean waters were wonderfully smooth and a brilliant blue. The Retreat cabana was a perfect retreat and the service in was fantastic. My only complaint was the food in the main dining room was salty and bland thankfully we spent the rest of the cruise eating in the specialty restaurants. The entertainment is exceptional and we went to the main stage every night for the late show. We'd cap off the night with a visit to the BB's Blues Club. The musicians were amazing and we enjoyed watching them. Finally, the private island, Half Moon Cay was perfect. We loved being alone on the island and had private bike/hike tour along with a relaxing day at the beach. Read Less
Sail Date March 2018
It has been a few years since I sailed on Holland America as friends have chosen Princess and family is now happier on Disney. First, let me say that the boarding process was very good and my room was ready when I boarded right around ... Read More
It has been a few years since I sailed on Holland America as friends have chosen Princess and family is now happier on Disney. First, let me say that the boarding process was very good and my room was ready when I boarded right around noon. The ship was spotless and the crew was among the best I have encountered in 20+ cruises. Why does this review say "very good" instead of "Excellent"? The fact is that at age 70 I am not content to sit around and vegetate when I really want activities and participation. Both of the aforementioned cruise lines seem to be better at making things happen as opposed to letting me sit and watch things. The shows were OK, but not great. The selection of entertainment was somewhat limited compared to the bigger ships I have been on but that is not always true for ships of this size. Even the comparable ships from other lines have multiple lounges and game areas. If I want to learn to play the Ukulele, or sing in a choir or make balloon animals or fold towels or try out the water slide or glide along the zip line, it's nice to have the choice to do so as opposed to listening to lectures or performances. There was not even a good dance band that I can think of. Food in the main dining room was very good as was the lido deck fare. The Holland private island is a great place and has to be included as part of the cruise experience although it is still a tender port wasting time compared to others. In short, love the ship and the staff, while to that pleased with the opportunities to have fun. For a cruise in the Mediterranean or Asia where the ports are historic and full of culture this would be an appropriate transport. For a week in the Caribbean I'd have to look at other options closely and weigh the benefits carefully. Read Less
Sail Date March 2018
I will say that the Nieuw Amsterdam is a very well kept and a beautiful ship. Being recently out of dry dock, you can tell that they spent great energy in designing the new appointments. The staff is friendly for the most part and the ... Read More
I will say that the Nieuw Amsterdam is a very well kept and a beautiful ship. Being recently out of dry dock, you can tell that they spent great energy in designing the new appointments. The staff is friendly for the most part and the service is good. We are 55 & 52 and seasoned cruisers mostly on Celebrity & RCCL. This was our first HAL experience and we were looking forward to it after several months of anticipation. Our overall impressions of HAL and the Nieuw Amsterdam was favorable however we will not be sailing on her or HAL again. I will attempt to highlight the various aspects of our experience. Dining: We enjoy a variety of fine dining when we cruise and the food in the specialty dining areas are exceptional with the exception of Tamarind. The Tamarind service is forced, rushed and the food quality is mediocre. Pinnacle Grille was the saving grace for our cruise. We dined early in the cruise & went back for Rudi’s Sel De Mer pop up and also for lunch. It was without question the shining part of our cruise. The MDR was also very good even though they screwed up our anytime dining reservations which they would not correct - we did end up getting our originally requested time but had to sit with others. They turned out to be great folks. We also chose MDR for breakfast - fantastic service, selection and taste. We chose this option due to the buffet being the worst of any of the 14 cruises we have experienced. The design is awful, and the selection is extremely limited. Since they serve everyone individually the lines are long for a very limited selection of poor quality items. The MDR is recommended for breakfast & lunch - avoid the buffet at all costs. Even the cookies in the afternoons (cut from a log and not homemade) are limited and the “extra” desserts after dinner have one or two selections at most. I did not try Dive In (though I hear the fries are very good) or the pizza since the lines were very long and the pizza joint was located by the adult pool adjacent to the smoking area which made that entire pool deck undesirable at times depending on the wind direction. If the wind direction is towards the inner doors to the back of the buffet, it also fills with cigarette smoke. Canaletto was very nice and there are several options to share - nice option for an inexpensive specialty spot. Stateroom. We had a Signature Suite and it was just refurbished in Dec. Nice Job HAL! It was an amazing room with excellent technology and appointments. The cabin stewards were exceptional. The very large flat screen TV had many free movie options and it was an excellent add. The bathroom was very large with both a bath with shower and a separate shower adjacent. The standing shower however is not for anyone over 5’10”. The balcony is quite large and allowed for very comfortable room service breakfast options in order to avoid the buffet. Entertainment: the production shows use great video visuals however the main vocalist was not to our liking and had a very loud brash voice. We did not stay long at the two we attempted. The BBC World w/ live music concert was exceptional due to the pairing of musicians from Lincoln Center Stage. The LCS intimate venue is a brilliant add to HAL. These young musicians are outstanding, and we visited almost every performance. BRAVO! The guest vocalist impressionist was also very good however the comedian was not. We visited the guest vocalist encore performance that same evening. BB Kings had some very good acts, but it can get a bit loud and crowded. Very good though! A new addition of the Billboard on Board sounds like it would be a good fit, but it is directly across from the open casino and the slots overpower and confuse the music coming from the dual pianos. They will fix that someday, I’m sure. I did do two America’s Test Kitchen presentations and they were very informative and well done - a really cool idea on a cruise ship. The Music Walk is a winner. There is very little other music in lounges or public areas other than these 3 venues. I think this is a big miss from HAL which Celebrity excels in. Activities: this ship is just boring. I know HAL is for the older crowd but give us something to do! Each engagement segment of interest lasts only about 30 minutes and then you wait 3 hours until something else meets your interest. The pool decks are very uninteresting and open. The family pool area has a retractable roof which they do open and close appropriately. The adult pool area at the aft is very uninteresting and as mentioned prior, has the smoking area attached with detracts from its appeal. The pool decks are plain with no real activities noticed. They gym on board has ample equipment and is not too crowed based upon the older demographic of the fellow passengers. We were able to work out easily for 5 of our 7 days onboard. We did not use the spa and the excessive up-charge to the vitality pool was a turn off. Bars: This is something that I found absolutely ridiculous, in that very few bars are open during the day other than the pool bars. The mid ship lower level bars are attached to specialty dining and once dining reservations are over or not operational, these locations are not open. What a waste of income possibilities! The ship closes down at 9:30 except for B.B. Kings. Do not pay full price for the drink package since BOTH parties in the stateroom must purchase if the other wants one. We are not heavy drinkers, but it is nice to have a glass of wine and not have to search it out. Happy hours begin at 4:00 and is decent with a $2 second cocktail which they deliver together. As a side note, we did find that the Gallery Bar beside the casino was attended most days and had sports on the TV within a very nicely decorated side room - not one you would expect sports to be shown.... Go Cubs opening day! Service: Our stateroom attendant was excellent and left us alone for the most part and made the room while we were either at the gym or at breakfast most mornings. The overall feeling though from most of the crew and service people is that they just are not happy. They seldom had a smile on their face until interaction with a passenger and most of the wait staff, servers, bar tenders, and even officers looked tired. We thought that this might be the end of a contract period and they were looking forward to a break. I have never noticed this before on any of our other cruises. Another very peculiar item was that they do not push the hand sanitizer at all and many of the dispensers were empty. Maybe since they only let the staff serve the food at the buffet, that may counter this. It was a disappointment hearing so much about the HAL service. Overall: Due to the buffet design and quality, lack of activities, and missing supplemental live music options outside of the main venues, we have crossed off HAL for any future cruises. We also were very disappointed in the level of engagement from the staff and a ship with little to offer before dinner, or even on a sea day. We met many HAL loyalists and understand that not all lines are for everyone. We thought we would enjoy the traditional cursing style of HAL but we are looking forward to returning to Celebrity next March on the new Celebrity Edge. I hope this is a helpful review. If you are a MDR type for breakfast and lunch and enjoy sitting in quiet reading a book or playing games or cards with others, this is your cruise line! We enjoy a bit more action. Read Less
Sail Date March 2018
Main dining room service was as bad as we've had in seventeen cruises.The ship is nice and the entertainment was good. Our stateroom steward was great. Food was just so so except good in Pinnacle grill. Did not get to dock at ... Read More
Main dining room service was as bad as we've had in seventeen cruises.The ship is nice and the entertainment was good. Our stateroom steward was great. Food was just so so except good in Pinnacle grill. Did not get to dock at Dominican Republic due to high winds and seas. Snorkeling at Turks and Caicos was nice. Good clear water with nice fish. We had invited some friends who had never sailed on Holland before and will probably never will again due to poor service in dining room by waiters and wine stewards. They usually travel on Princess and said they will probably stay with them. My wife and I were embarrassed and disappointed. The last night our friends weren't even served their meal while everyone else had theirs. They had to go asks for theirs and of course by then it was cold so they had to wait until another one could be brought up from the kitchen. Read Less
Sail Date March 2018
7 days were all we had for a cruise. We love Holland America so this cruise fit the bill. The itinerary really didn’t have anything to do with the decision. Embarkation was quick and efficient. Our room was ready when we arrived at ... Read More
7 days were all we had for a cruise. We love Holland America so this cruise fit the bill. The itinerary really didn’t have anything to do with the decision. Embarkation was quick and efficient. Our room was ready when we arrived at 11:30. We were able to drop our carry ons and get the cruise started with a nice lunch in the dining room. Sail Away was nice with lots of waiters to take drink orders and pass hors d’oeuvres. Unfortunately there were not many places to sit so it was a lot of standing. We were three adults in a cabin and it worked surprisingly well. There was enough space for our clothing and the cabin steward was quick to bring extra hangers. The pull out bed was comfortable. The only downside to using the pullout was that it blocked the balcony door. We ate dinners in the main dining room with the exception of one meal in the Pinnacle Grill. All of the food and service were excellent. Portion sizes have gotten a bit smaller over the years and we really prefer that. Since you can order as much as you want, you will never go hungry, but with reasonable portion sizes you don’t need to feel stuffed or leave food on the plates to go to waste. The entertainment was very good. HAL has gotten much better in this department over the years. The doors to the stage venue didn’t open until a half hour before the show and there was always a line to get in. This was only a real issue on the two nights that they had only one show. The new music walk offers music for everyone. The ports were fine (Key West, Grand Turk, and Half Moon Cay). We missed Amber Cove due to bad weather conditions. Half Moon Cay with its beautiful blue waters and soft white sand was a highlight. The ship was great, service was excellent, and food outstanding, however, we would not choose a seven day cruise nor a Caribbean cruise again due to personal preference. Read Less
Sail Date March 2018
Family cruise of 9 people. The boat was fabulous and the service and food outstanding. We had reservations for the upgraded dining, but cancelled them after determining the food in the formal dining was very, very good. The crew was ... Read More
Family cruise of 9 people. The boat was fabulous and the service and food outstanding. We had reservations for the upgraded dining, but cancelled them after determining the food in the formal dining was very, very good. The crew was fantastic and always attentive. The ports of call were OK. Key West was fun, Grand Turks was VERY disappointing. We rented a golf cart to see the island and it was not as expected. Don't think this is the resort portion of Turks and Caicos. It is very poor and dirty. We should have stayed at the port where the cruise line has a pool and beach chairs in front of a very pretty beach. Would not do this port again. The next port was Dominican Republic which was cancelled due to rain and high winds. We heard this was the third time it was cancelled in the past few months. You would think the cruise line would not pick this port in the spring. So, we had two sailing days that were OK. The Bahamas island was nice, but yet again it was another beach to pay on. Two of the people in our party scheduled snorkeling which was cancelled due to water being too choppy. All in all, the cruise was good. However, I am done with Caribbean cruises since the ports are not that great. Read Less
Sail Date March 2018
Onboarding - easy, efficient and stress free. If you want to get on board get to there early. Food - Overall we were generally happy with the food .The Lido buffet was good for breakfast and dinner. The main dining room was ok. The Dive ... Read More
Onboarding - easy, efficient and stress free. If you want to get on board get to there early. Food - Overall we were generally happy with the food .The Lido buffet was good for breakfast and dinner. The main dining room was ok. The Dive In was good but always busy. Food on Half Moon was ok, just get in early as it gets busy. We didn't eat in any other of the paid dinning places. Service. Very good. Everyone was helpful in every aspect. Denise the restaurant manager was outstanding!! Entertainment was I hate to say poor, but we didn;'t choose this ship for entertainment. We bought our 9 year old on who didn't do club HAL but was always busy doing something and loved the cruise. Decor of the the ship was just beautiful and it was keep very clean. TIPs 1) happy hour at 4pm each night where you can take your drinks to dinner 2) don't buy alcohol at the Comzumel Duty Free. Go to the Mega Supermarket where you will find it half the price! 3) don't do this cruise if you want action, its quiet and for us it was lovely 4) balcony room is best on the port side 5) room service for a wake up coffee each day is perfect 6) beer tasting event was excellent 7) salads at the Lido bar were the best! Read Less
Sail Date March 2018
Went with a family group (3 generations) for a special birthday celebration of a grandparent. Went along for the ride but we did not pick cruise, etc. We enjoyed the cruise overall and had set our expectations for activities for kids ... Read More
Went with a family group (3 generations) for a special birthday celebration of a grandparent. Went along for the ride but we did not pick cruise, etc. We enjoyed the cruise overall and had set our expectations for activities for kids going in advance (ages 4-14yo in our group). Service was excellent in the rooms. A bit disappointed in embarkation and customer service as we had two problems: somehow they didn't apply our card that/payment that we used in the port at embarkation. So after getting charges denied a few times had to make trip to add it. Not a huge deal but not how you want to spend your time. Then, they continued to miss me as a named guest in our room even though TA submitted all my info in advance. So, that caused trouble with names on excursions, and charges for room. Club Hal was ok- staff seemed a bit rigid that we were dropping by for info first night but had missed the Orientation first afternoon. Not easy to make if you've just boarded, are eating, finding way around cruise. Ultimately, we didn't use it for the 6 kids in our group at all. If it is important to you age groups in clubs were different than cited on website. No paper schedules available and we were told to check the schedule on tv in room for ClubHal activities. Great when its working but it was one day behind on all data (port, menu, etc.) the first few days at least so that was no help. No pager or way to contact parents like on other cruises. They seemed like they might be accomodating to my special needs kid if he passed muster but they were quick to state they didn't have an extra crew member to take care of him and I would have to be with him if not. I get it and I wasn't requesting that. A little offputting since they advertise on the front of ClubHal that they accomodate special needs kids. My son would have done fine but that might have been a disappointing surprise to others upon arriving if hoping to have a break from the kids. I had made attempts to ask questions and inform them in advance of the cruise. Worked out ok but a bit disappointing. Activities for kids that we saw on board were 1 family pool, 2 ping pong tables, sports court, board games and advanced puzzles for more mature kids in Crows Nest. There was a BINGO contest or two but we missed it. Ironically didn't ever see shuffleboard either. Worked for us with cousins to visit with but might fall short to others. Many excursions had age limits that could have been limiting for kids under 8 or so too. Would want to read that in advance. Liked that they had Mass on Sundays and daily though that was not easy to confirm in advance. Decent entertainment but repeated later in the week (e.g. comedian) and only 1 main production (e.g. no Lincoln Center Orchestra and Planet Earth(?) movie per night- downfall of smaller boat maybe? Not many bars open past 830 or 9pm either. They existed but had to go find them in casino or Crow's Nest I think. Food was good and one of the better things about the cruise but not the reason to go. Ate in main dining room(MDR) as a group with two tables near each other for a scheduled early seating (530pm) a number of nights. The first night it took forever to even get drinks, menus and then for food to come. We were lucky to be done around 745 or 8pm when they were signaling to leave for the next seating every time. Had kids from 4yo+ so not for the faint of heart or with extreme wiggles : ) Ate in Lido Market a lot and that was pretty good. Lots of variety and broader hours. Nice cabin but not a fan that of the design that all Quad Rooms on HAL have the 4th bed over the 2 singles that make a Queen. Worked ok but no room to even sit up a little underneath vs maybe 4ft of clearance above the bunk. A few bumped heads by all. Cabin seemed a bit dated in terms of a piece of the divider between cabins on the balcony shook free first day and made horrible sound. They were able to fix with some towels wedged in for the rest of the cruise. Also, one overhead storage wouldn't stay up and kept slamming closed. Data on television not working first few days at least- heard their satellite was out but would think there might be a backup plan. May be true of all cruises but was really hard to hear announcements in room and around ship. A downfall of this cruise was the times we were in Cozumel. We arrived at 11am and left at 11pm. We were the last cruise ship in I think and most things had closed down or were pretty dead between 8-9p near the port (except for a few vendors right by dock). Many nearby parks closed at 430pm. So, not a ton to do if you weren't on a late day excursion except catch a cab and eat out if you were even venturing away from dock/port area. Check schedule in advance if you care about time there. Read Less
Sail Date March 2018
The Nieuw Amsterdam is a beautiful ship. I was impressed immediately upon boarding. Granted, I have no idea what she looked like prior to her recent dry dock, but I was generally knowledgeable of what was old and what was new. I think the ... Read More
The Nieuw Amsterdam is a beautiful ship. I was impressed immediately upon boarding. Granted, I have no idea what she looked like prior to her recent dry dock, but I was generally knowledgeable of what was old and what was new. I think the new changes are wonderful. First of all, the new carpeting is perfect. The color scheme is spot-on and provides an elegant foundation in the public spaces, especially near the elevators. I thought the new venues, especially Billboard Onboard, the Gallery Bar, and the Crow's Nest (I forget its new name), looked fantastic. I agree with some others that the Crow's Nest now has a bit of an identity crisis, but I think this can be remedied in time. The new technology up there has limited use but certainly looks impressive. And I love how the casino, piano lounge, and Gallery Bar now have this fluid, open feel to them. And bravo to making the casino non-smoking. The atrium looked nice as well, but as I mentioned, I did not see it before the removal of the stairs. Overall, the ship was stunningly beautiful and easily navigable. We stayed in two adjacent (non-adjoining) obstructed view cabins on Deck 4, mid-ship (Cabins 4101 and 4103). I was hesitant to book these cabins but did so anyway, given the great rate that was offered. I had only ever sailed with a balcony, so I was a tad spoiled. Needless to say, we loved these rooms for the value they provided and the natural light allowed in by the full-length windows (essentially, non-opening balcony doors). For the first time, I had a cabin all to myself, and that was quite a treat. The rooms were wonderfully appointed. The carpets and sofas were either new or well-kept. The bathroom was just the right size and had a tub/shower combo. My petite-sized aunt appreciated the ability to take baths, although the tub probably would have been uncomfortable for me. One of the best things about the cabin, and what surprised me the most, was the huge selection of on-demand movies available on the fairly-large flat-panel television mounted on the wall. The movies played with ease and in great clarity. This is a far cry from out small, desk-mounted television on the Noordam a couple years ago, which offered only snowy views of very few channels. Our stateroom attendants were very personable, remembered our names, and did a fantastic job with their twice-per-day visits. My only complaint was that the A/C did not get my room as cold as I normally like. The food ranged from good to great. We ate most breakfasts and lunches in the Lido, 4 dinners in the main dining room, and one dinner, each, in Canaletto, Tamarind, and the Pinnacle Grill. Breakfast and lunch were great in the Lido. I found the servers to be very kind and welcoming, and I think I prefer being served my food vs. using utensils that have been touched by others. The Lido was crowded during obvious times (breakfast on port days and lunch on sea days), but it was manageable. I enjoyed having fresh-fried eggs for breakfast. I wish I hadn't discovered the French toast and crepes, but I did. Delicious! The service and food were very good in the main dining room. We were lucky to get Diaz as our server. He perfectly combined humor with good service. The menu on the first night was not to my liking, but it was all uphill from there. Standouts over the course of the week included the tomato soup and basically anything served during Gala evenings. We found most desserts to be good, also. My favorite was the warm chocolate cake (it might have been flourless) on the second Gala evening. I asked for a second, without shame. We found all three specialty restaurants to be very good and worth the price of admission. The ladies in Canaletto provided the best service of the three. Standouts included the seafood soup, salad, and lasagna in Canaletto, and all appetizers and the mini donuts in Tamarind. Both ladies enjoyed the king crab legs, lobster bisque, and Caesar salad in Pinnacle, while I particularly enjoyed the NY strip steak and mashed potatoes. Oddly, I thought the desserts in the Pinnacle were the most disappointing, perhaps only because the rest of the meal was so good. I thought the best dessert in Pinnacle was the soufflé. I wanted to love the molten chocolate cake but found it tasted too boozy for my liking. I thought the entertainment was good overall. I enjoyed the BB King blues band, as well as Will and Ivy, the Billboard Onboard duo. In the main showroom, I really enjoyed the Billboard-themed production show covering #1 hits over the past several decades (I apologize, its name now escapes me). However, I did not like the 'One World' show, as I found the singing, dancing, and costumes to be a little on the cheesy side. I LOVED the BBC Earth/Lincoln Center performance. This is such a wonderful show, and I find it to be very moving and even thrilling at time. The cruise director said this was the premier of this particular show on this ship, which I cannot confirm. The two guest entertainers were okay- the comedian was better than the juggler, but I will always choose comedy over juggling. I agree with others who say that daytime entertainment is lacking on sea days. The daily program almost becomes laughable with its offerings of "anti-aging miracles" and "secrets to a flatter stomach" seminars. I suspect there is a sales attempt tied to these programs, and that's why they are offered. I cannot put my finger on what programs should be offered, but I do know that something feels lacking. Then again, I am content finding a cozy lounger around the pool on sea days, but of course, these can be difficult to come by. We stopped in Half Moon Cay, Grand Cayman, Cozumel, and Key West. I will be brief on these, as we did not book any excursions, and reviews of these ports are easy to find. Half Moon Cay- Wow! Perhaps the best beach and ocean water (my goodness, that color of blue/green!) I have ever seen. I think Disney's Castaway Cay is still the best private cruise port, but Half Moon is a close second with an even better beach. However, I will say that I did not love the BBQ buffet. Grand Cayman- My least favorite day of the week. There were many ships in port, and we ended up on 7 Mile Beach at the Royal Palms. BIG MISTAKE. It was a zoo, spring-break-like atmosphere. Completely overcrowded and not enjoyable for me, at all. The food was good but not enough for me to ever return. Cozumel- Having been to Cozumel 3 times in the past 3 years, I opted to stay on the ship. It was great to spend the day around the pools, which were completely uncrowded. The ladies enjoyed a quick step out and some light shopping, but did not stay long. I will say that I think it is a nice touch that Holland brought a mariachi band and dancers onboard and offered chips, salsa, and guac to the spectators around the aft pool. This was a nice touch. Key West- I was particularly excited about this stop, as I had never been. I must say, I really liked Key West. Others I spoke with said it was too touristy, but I found that only to be the case in the few blocks immediately surrounding the port. We took the little train for $29, which I think was worth it. I love the architecture of the island and also enjoyed a visit to Hemmingway's former home (a $14 admission fee, if I remember correctly). Conclusion I had a great week aboard the Nieuw Amsterdam. I highly recommend this ship. I found the food, entertainment, service, and accommodations to be very good, and the ship is stunningly beautiful. Read Less
Sail Date February 2018
We have sailed with Holland America in the past and chose this cruise for the itinerary. it was my husband and myself. We are in our mid 40's and enjoy this cruise line because it's quiet with few children. We chose a late ... Read More
We have sailed with Holland America in the past and chose this cruise for the itinerary. it was my husband and myself. We are in our mid 40's and enjoy this cruise line because it's quiet with few children. We chose a late hotel check out the day of embarkment and arrived at the port at 1. The process to check in at this time was less than 15 mins. There was no line at security or check in. The staff at Port Everglades staff was friendly, efficient, and knowledgeable. The ship had recently been refurbished and was elegantly decorated. The ship was clean and set up similarly to other ships. The atrium was the smallest we have ever seen, but was comfortable and beautifully decorated. We were a disappointed in the food selection on this cruise. We typically eat all meals in the dining room , but ate most nights in the Lido as there were no choices we wanted. The Lido served A LOT of pork. The food was tasty just not good selection. They had great fruit. Desserts were disappointing, but the ice cream was good. We ate 1 evening in a specialty restaurant, the pinnacle Grill. The food here was great. We chose the crab legs and had the biggest shrimp we have ever seen in our shrimp cocktail appetizer. We ate breakfast in our room several morning which was ok. the selection is a little better than during previous cruises. The food temp was fair and the milk was always warm. The production shows were typical with average singing and dancing. The comedian was great and the highlight of the evening shows. The illusionist/magician was pretty self absorb and proud of himself. The staff was all friendly and helpful. Our room stewards were hard to understand but did a great job in our room and was friendly. They knew our names. We were pleased with them. We loved all of the ports. We missed Half moon Cay as the water was to rough to tender in. We have visited this island before and is beautiful. It was definitely disappointing we missed it. We love to snorkel and had our best experience in Grand Turk and Bonaire. We booked all of our excursions our self except in Dominican Republic. We like to avoid the cruise ship crowds. in the Dominican Republic we booked a catamaran snorkel tour through the ship. It was a rainy day and the water rough, but was a better day than we would of had in cold Iowa. in Gran Turk we booked a snorkel trip with Exclusive Escapes Tours. We would highly recommend them. We took a water taxi to Klein Bonaire in Bonaire to snorkel. This was awesome. You can get a water taxi ticket int he tents located by the cruise pier. At Aruba we got a day pass to the Barcelo Aruba hotel. Great beach, good food, lovely place. We used the cruise line transfer service to get from the ship to the airport. This a pretty smooth process. We also used luggage direct which is well worth the small fee. Using this service the cruise line checks you in for your flight, and takes your luggage to the airport. it's nice to not have to check in luggage at the airport. We have never had an issue with our luggage not getting to our final location. We like Princess cruise line better, but would not avoid Holland America if the itinerary was good. Read Less
Sail Date January 2018
It seemed as though every square inch was occupied. The ship was probably over-capacity with family members jamming into staterooms. Of the 27 cruises we've sailed on eleven lines, this was by far the most crowded. At times it was ... Read More
It seemed as though every square inch was occupied. The ship was probably over-capacity with family members jamming into staterooms. Of the 27 cruises we've sailed on eleven lines, this was by far the most crowded. At times it was impossible to find a seat in the buffet area or some of the entertainment venues. Still, the ship was in excellent condition. Not pretty or grand in style, but in good condition. Among the positive features, the food was generally quite good. HAL seems to focus on the types of foods that Americans like to eat, and they do that well. This was some of best food we've had on a mass market line. Great fitness center with lots of useful equipment. Smooth embarkation, disembarkation, and handling of all ports. Unfortunately service was sketchy, at times very good, but at others completely missing the mark. Our small group had dinner orders mixed up twice in the main dining room. We did not meet our cabin steward until the end of the second day, and the cleaning team were seldom seen afterwards. They didn't replenish a couple of items, and unfortunately there was no way to call housekeeping directly. We had to go through the Neptune Lounge concierge for simple requests, which was not always successful, causing repeated requests before we got what we needed. I would like to explain "anytime dining," but I don't understand it, and it does not seem to work. The info in our suite indicated that one can either make reservations or just show up for a table. Unfortunately there were no reservations available for any night of our 7-day cruise (and the reservation operator often did not pick up the phone), and often if one just shows up, one has to wait in a long line. Finally by Day 4, we learned that the Neptune Lounge Concierge had a work-around available and was able to make reservations for our final 4 nights. Other than the band in BB King's, which was smokin' hot, the entertainment on board was boring standard cruise ship fare. Finally, we loved our Neptune Suite, which was comfortably designed. It was spacious so we spent a lot of time there avoiding the crowds outside. We have booked another HAL cruise for next spring, chosen because of the itinerary. I'm sure we will have an adequate experience, but out expectations are low. Read Less
Sail Date December 2017
It was going to Turks and Caicos and DR The best thing about this cruise is the fantastic crew they have Gala night 11/20 and 11/26 absolutely no music until 8:30 and no house band everyone dressed up and it felt like a funeral. Sail ... Read More
It was going to Turks and Caicos and DR The best thing about this cruise is the fantastic crew they have Gala night 11/20 and 11/26 absolutely no music until 8:30 and no house band everyone dressed up and it felt like a funeral. Sail Away NO band, cruise director said hello on microphone and then left, no sailaways from any of the ports No cruise director team except for Andy and Marcus. My family got on 11/25 their first cruise, paid a ton of money for absolutely nothing. If it wasn't for the crew we would have been bored to death. No one told us this ship was going in dry dock 12/6 for a couple of weeks.. Found out Holland called people to come on the ship for 1/4 of what me and my family paid and the ship was at least 300 people shy. Thank you for the crew in dining room ,Ocean bar, seaview. We went to a couple of shows and walked out. the worst I have seen and I have been on 26 cruises. We did a catamaran CASTAWAY GIRL BOAT 4 in St Thomas the best and they are taking good care of us. Thank You Ezza,John,Elmer,Marisol. Marcello.Katherine, UR, Rick for making this terrible cruise some fun, Holland America you can have all my mariners points and pins back since you are no more on our cruise list. Read Less
Sail Date November 2017
This was our first cruise with HAL, we are Elite with Celebrity, and have been on several other cruises, on other lines as well. We traveled with our 12 year old daughter who has also been on several cruises (and doesn't need rock ... Read More
This was our first cruise with HAL, we are Elite with Celebrity, and have been on several other cruises, on other lines as well. We traveled with our 12 year old daughter who has also been on several cruises (and doesn't need rock climbing walls, etc. to keep her happy). The pros: The crew was just great, loved the friendly service in Lido rather than self service, ship is still in great condition for it's age, food in Tamarind was outstanding, PG was also really great. Excellent embarkation, DR Amber Cove a great port (to leave it and go out and explore). Cabin was clean (but very tiny). Exploration's coffee drinks and coffee in general were great. Dive In and Slice were both fun. BB Kings was outstanding! The cons: The food, if we didn't book a beverage and dining package, this wouldn't have been such an enjoyable cruise. Food in the main dining room was so disappointing, the worst we have had on any line. We also did not like the up-sell of food in the MDR and specialty restaurants. The daily activities left much to be desired. I knew that HAL's clientele was much older, but didn't think the whole ship would cater towards this demographic. There was literally nothing to do during sea days unless you wanted to hear a lecture on how to ease back pain or something similar. Purchasing the Elite Beverage Package I would have expected better wine offerings. The rest of the drinks were fine. Club Hal was fine, but they close for hours at a time during the day and evening and end for the night at 11(which I guess the later is fine for this line since the entire ship is shut down at 11). To sum it up, we still had a fun cruise and would cruise Hal again, but only if it was a very busy, exciting itinerary where were off the ship most of the days. Read Less
Sail Date November 2017
Service and food is good. Amenities insufficient e.g. two pools but nothing really for kids. there is no music at the pools, employees, nor entertainment. Other passengers mostly great with a few sour apples i.e. grumpy and old. We ... Read More
Service and food is good. Amenities insufficient e.g. two pools but nothing really for kids. there is no music at the pools, employees, nor entertainment. Other passengers mostly great with a few sour apples i.e. grumpy and old. We even had an old couple tell us, its refreshing to see some young people. It is NOT child friendly unless you are using Club HAL for children 3 and older so you can dump your kids away like daycare and be rid of them to enjoy yourselves. This doesn't make up for the lack of child friendly amenities & grumpy guests. Everything costs extra e.g. not all restaurants are free. So, if your old, have a lot of money, caucasian, don't want many children around this cruise is for you! Will not return to this cruiseline! even when I'm old. Our experience: You aren't allowed the entertainment if you have kids! Read Less
Sail Date October 2017
My husband and I and our two small children are avid cruisers but up until now, had only cruised the Caribbean. Our last three cruises were all on Celebrity. We were actually on the Nieuw Amsterdam once in the Caribbean, six years ago, ... Read More
My husband and I and our two small children are avid cruisers but up until now, had only cruised the Caribbean. Our last three cruises were all on Celebrity. We were actually on the Nieuw Amsterdam once in the Caribbean, six years ago, and were unimpressed - mostly because it skewed older and had very little in the way of nightlife and entertainment. But when my parents announced they wanted to do a family cruise, all of my research suggested Holland America was the best line to Alaska. And it turns out we made a wonderful choice. Overall, we had a fantastic time. We had 20 people total in our group, with six small children (a 2 year old, a 3 year old, 3 six-year olds and an 8 year old) six people ages 40-50 and eight people around 70. We had a row of balconies on deck 5 midship, so we were able to open all the balconies to create a communal balcony area that was awesome. Embarkation took a bit of time. Vancouver is a beautiful city with a shortage of taxis and no Uber or Lyft. Plan ahead and leave yourself plenty of time to get to the pier. Some things had not changed since our experience in the Caribbean. Yes, this is still an older skewing ship. Yes, it's a quieter ship with not that much nightlife. And no, there weren't many kids on board. But we liked all of that. Our kids got extra special attention in the kids club and absolutely LOVED going (truly - they begged to go every single day, which was awesome for us parents!!!) There weren't a million kids running around the ship screaming. Also, which was a HUGE plus for us, Holland America ships have retractable roofs over the main pool, so the kids were able to swim whenever they wanted (the roof is closed throughout most of the cruise.) In fact, that is a strong reason TO choose HAL for an Alaskan cruise - our weather was incredible, but it was still not warm enough to swim out in the open except for a couple of days in port. Our weather was spectacular, not a single drop of rain the entire week and the sun was out in every port, which I'm sure added to our experience. Our family rented two cabanas for each sea day (there were three) so we had a place to hang out and watch the view. And they were super cheap, just $50 each per day. Our cabana attendant was amazing and really attentive. The ship had two naturalists on board, who were incredible at spotting wildlife and answering questions about the nature and beauty of Alaska. The day we cruised Glacier Bay was simply incredible and breathtaking, and the bow of the ship was opened for anyone to go out and watch. That one day made choosing this cruiseline completely worth it. A few things really stood out overall. 1) The FOOD. Some of the best food I've ever had on a ship was on this cruise. We ate in the dining room every night (early seating) and never had a bad meal. We actually had reservations at the Pinnacle Grill on one of the gala nights that we canceled because they wanted to charge even more for the lobster tail that was free in the main dining room. Even the food in the Lido was wonderful. 2) The service. Our cabin stewards and our dining room attendants were all wonderful. I found all of the service to be top notch. Even the wine steward in the main dining room was wonderful. A few things that could be improved upon. 1) The Lido buffet was very frustrating in the morning. On Celebrity, you serve yourself from the buffet. But on this ship, you must wait to be served. When you are trying to feed several kids and yourself breakfast, waiting for the ONE person behind the counter (who sometimes had to leave to go get more food) to serve someone who can't make up their mind about what they want can seemingly take forever. The set up is also frustrating as there isn't a whole lot of room to walk between the tables and the food stations and you are constantly running into people. It was also challenging to find a table in the morning, especially for a large group. For some reason I will never understand, parties of 2 people love to sit at tables meant for 6 or more. 2) The drink package policy. On Celebrity, you just flash your card that has a sticker on it to get a drink in your package. But on HAL, you have to actually give them your card, which they swipe, each and every time. And they count the number of beverages, albeit water, soda or alcohol, which is annoying. You can only have up to 15. Which do not make it all inclusive. It felt like there was a lot more nickel and diming on HAL in general. 3) I hated that there was smoking in the casino, even for just a small area. My family likes to gamble, and the smoke permeated throughout the whole casino. I don't understand why it can't go smoke free like most other ships. Entertainment - if you are looking for nonstop entertainment, this is not your ship. The shows were mediocre at best. There was no party atmosphere around the pool or really anywere else on the ship. I'm not sure if this was a product of the cruiseline or that it was a cruise to Alaska. The ship itself is in very good condition, and while we were on board, it appeared they were staining all of the wood on the ship, of which there is a LOT. There are a lot of nooks and crannies, and it isn't a very big ship. We loved the Crow's nest, and spent a lot of time up there, mostly putting together puzzles. We also had amazing experiences with the shore excursions. Unlike the Caribbean, it's easiest in Alaska to book the excursions directly through the cruiseline. The pricing is pretty much the same. In Juneau, we took a seaplane over the glaciers to the Taku Lodge, which was incredible. The kids were mesmerized. In Skagway, we did the Yukon railroad train ride, which was spectacular (we are a train obsessed family, so it was a no-brainer). And in Ketchikan, part of the group went salmon fishing, and the rest of us took the kids on the Duckboat, which was so much fun and a great way to see the town. Overall, we had a great time. I would highly recommend this ship and cruiseline for an Alaskan cruise. It is perfect for a large group family vacation. I would not go on this ship or cruiseline in the Caribbean, however, it just skews too old for that kind of atmosphere. But for Alaska, it was perfect. Read Less
Sail Date August 2017
Our family had a wonderful time on our Alaskan cruise last week on the Nieuw Amsterdam. We are a family of four (kids are 11 and 13). This was our first time in Alaska and we were all blown away by the beautiful scenery and exciting ... Read More
Our family had a wonderful time on our Alaskan cruise last week on the Nieuw Amsterdam. We are a family of four (kids are 11 and 13). This was our first time in Alaska and we were all blown away by the beautiful scenery and exciting excursions (helicopters, trains, float planes, walking on an iceberg, bear watching...wow! Alaska was spectacular). THE SHIP: This is only our second cruise as a family; we were on a Celebrity Mediterranean cruise with our kids last summer. We chose the Nieuw Amsterdam for Alaska on our wonderful travel agent's recommendation because it met the criteria we were looking for (we didn't have much flexibility on our dates, really wanted an itinerary that would visit Glacier Bay which many ships don't have permits for, and wanted a large suite with a large balcony that we would all be comfortable on if we wanted to do sightseeing from our balcony or eat a meal from room service in our room.) Our agent, who worked for HAL for many years in the past, encouraged us to consider the NA because it met all our requirements and we could book a PS for a more reasonable price than on the other lines we were looking at for our dates. He warned us that HAL has a reputation for having a much older clientele than all the other mainstream lines and helped us have realistic expectations about what to expect ahead of time so we were not disappointed by the lack of ziplines and waterslides on board. The ship was tastefully decorated with a NY theme and had a relatively calm vibe for a cruise ship. Our suite was huge with plenty of room for everyone and a great balcony with seating for all of us to be outside at once with our binoculars. The ship's main pool had a retractable roof which was a big hit as everyone could enjoy it even on the cold day in glacier bay. The pool usually had plenty of loungers free so there wasn't a culture of throwing down towels early morning and hoarding seats all day which was refreshing. There are a few little cabanas that can be rented for $50 a day next to that pool that look out to the ocean. The spa onboard was really nice; I didn't book a treatment but did buy the spa pass and highly recommend that as the hydrotherapy pool and steam rooms were fantastic. THE FOOD: Most of the food onboard was good; some was great. Nothing we would seek out on land but there was something for everyone. We ate at the Tamarind, PG and Rudi's Sel de Mer (inside PG one night of the cruise) and all of these were much better than the MDR and Lido in our opinion. We tried the burger quick service next to the pool once and thought it was just ok and our son tried the pizza quick service many times and was happy with that. We had room service a few times and were happy with that as well. We tried to avoid the Lido Buffet as there was a norovirus code red during our cruise and because there were often long lines there. KIDS STUFF: We were told that there were about 100 kids on board which is a lot for HAL but very few for a July Alaska cruise. Our 11 year old son really enjoyed the kids club. The staff was excellent and fun. The physical facility dedicated for the kids was cool and spacious. Typically there were anywhere from 2-20 kids there when we arrived. The age group for him run from 7-12 year olds which seems like too broad a range but I was told that they only divided the kids into further subgroups if there were more kids on board. My 13 year old daughter went by the teen club a few times but it was always empty; usually the counselor staffing the place was all alone. So our daughter spent her free time enjoying the pool, or reading or attending shows and programs with us. Most of the kids on board were very well behaved and supervised by their parents or grandparents with only a handful of exceptions which I think is unfortunately to be expected anywhere these days. One family took all of their children including screaming tiny ones (yikes!) to the specialty dining restaurants which we found really surprising and unfortunate; we asked to be seated as far as possible from them and we were fine but it was a shame that they surely kept others seated near them from enjoying their meals and the specialty restaurant staff didn't seem to intervene. Kids of all ages could often be seen playing in the main pool or at the ping pong tables near the pool and were generally well behaved and friendly. ENTERTAINMENT: We highly recommend the BB King shows; very good quality live music. We didn't attend too many of the shows in the theater. The first night there was a "Magician/Funny Man" in the theater and we asked the concierge if it was family friendly and were told absolutely but we were disappointed that there was no "magic" and some of the jokes were so raunchy that we felt we had to leave (for example, jokes about sex, adultery, condoms, etc). We also attended a show with a duo called Synergy which was ok. After that, we stuck to BB King. On Glacier Bay day, park rangers came on board and did various presentations onboard that we thought were worthwhile. PORTS: We embarked in Vancouver. Stayed at Fairmont across the street from the port which was very convenient as they send your suitcases to the ship for you. We noticed that going through security (after cruise check-in) there was a much shorter line for Global Entry so be sure to look for that if you have GE to save time. We first stopped in Juneau where we did the Whale Watching/Mendenhall Glacier Photo Safari; none of us are super serious photographers but chose this because of the small group size and loved it and the guide who was wonderful. In Skagway, we had such a long time in port that we booked two excursions... the train in the morning which was a little boring at times but incredible scenery most of the time (sit on the left side on the way out because even though you will switch seats for the ride back, there is better narration on the way out than back) and then in the afternoon a helicopter ride to walk on a glacier which was incredible fun. In Ketchikan, we did the black bear viewing by floatplane trip in Tongass Forest which we enjoyed although the floatplane ride was a little scary because the Beaver planes used are so ancient but we lived to tell about it and did get to see some beautiful bears. Read Less
Sail Date July 2017
My family and I attended the Holland America Cruise from July 22nd – July 29th on the Nieuw Amsterdam ship and let me say that is was amazing. The food, staff, rooms and views were wonderful. This review will be broken down by each ... Read More
My family and I attended the Holland America Cruise from July 22nd – July 29th on the Nieuw Amsterdam ship and let me say that is was amazing. The food, staff, rooms and views were wonderful. This review will be broken down by each relevant topic: THE GOOD Food As my first cruise, I must say that the food really blew me away. The most impressive aspect is how they are able to feed 2,000 people a day and offer such a variety of delicious options while maintaining a very high quality and freshness to the food. Everyday had different items available at breakfast, lunch and dinner and dishes were always hot and full. Then at dinner you could go to the included dining room, Manhattan, and they are a well-oiled machine in there turning out fine dining dishes. There was honestly never a point that I was disappointed with the food. Important note, if you have any kind of eating restriction they always accommodated it. In addition, they had plenty of options for kids and would bring it out quickly for them. Simply put, food was amazing! Accommodation Since the ship is only 8 years old, it is has a distinctly modern design and that carries through to all the staterooms we were able to see. Rooms are intelligently designed with ample storage space and fine furnishings. Bathroom was maybe a little small and drab but how much time are you going to spend in there? Most important the beds were supremely comfortable and king size! My only complaint would be the lack of plugins but it is a ship so I can understand this constraint. Also, all drinks in the room are for a steep extra charge so I recommend to people to bring your own water and wine. Staff You can tell that service and hospitality are a top priority for Holland America because the service was second to none at every single interaction we had with staff. Dining staff, cleaning staff, entertainment staff, ship staff…didn’t matter; every single member would smile and say hello/good morning. The dining staff in particular was quite impressive as they would serve hundreds of guest quickly, efficiently and professionally. Every time we had a questions or concern it was addressed immediately. The cleaning staff would even fold the towels into animals every night which was very amusing. Overall, the staff are top notch on this ship! Entertainment There was a vast array of activities available every day. From cooking, athletics, shows, workshops, nature tours and just chilling there was something for everyone. Even the room themselves had a good selection of movies on the TV. The evening also had semi-professional performances from bands, singers, showmen’s and comedians and they were honestly very well done albeit a bit short (1 hour). Of course there was the on-board casino every night but that wasn’t our thing. I do have a few complaints. Firstly, don’t believe their claims of playing tennis and volleyball, the court and equipment are actually quite poor. At best you can play basketball and pickle ball. Secondly, lots of their activities were just disguised sales pitches so beware. THE BAD Wi-Fi THE IS MY SINGLE BIGGEST COMPLAINT that detracted from my experience. Not only is it not free, IT IS RIDICULOUSLY EXPENSIVE. It is $0.75/minute and it is a pretty bad connection speed. Now I’m not saying people want to spend all trip on their computer, but basic things like checking email or googling the shore stops was impossible. Coordinating with your group is also a challenge without Watsapp/Messenger. If New Holland fixes this I will give 10/10. Advertising/Salesmanship From the moment you step on this boat, literally everything is trying to take more money from you. If you weren’t reading properly, be prepared to be charged $13.50 per person per day as a service fee. No drinks are free in the room or on the ship and they push you to buy drink packages. Every night they put pamphlets in the rooms’ mailbox and announce daily on the intercom of other events trying to sell you stuff. The nicer restaurants are not included but you can get by only going to the included one. I recommend you keep your wallet tight and don’t get sucked in! Management I just wanted to make a small note here, but on more than one occasion we witnessed what appeared to be a manager yelling at staff. In our opinion this was not professional or acceptable. The staff on this boat are some of the hardest workers I’ve ever seen and it is not cool to be yelling at them over small details. Please address this! Read Less
Sail Date July 2017
Our family has never tried going on a cruise before, but now that our kids are in their teens and are young adults, we decided to do this Alaska Inside Passage cruise to celebrate our 25th wedding anniversary. Also thought that cruising ... Read More
Our family has never tried going on a cruise before, but now that our kids are in their teens and are young adults, we decided to do this Alaska Inside Passage cruise to celebrate our 25th wedding anniversary. Also thought that cruising closer to land rather than in open waters would be ideal for first-timers like us. Booked this cruise way in advance and through HAL travel agent, who helped us make changes here and there. Got Pinnacle Grill dinner for 2 with Signature Beverage Package promo per stateroom booked, which was really fortunate for us. Spent a day in Vancouver prior to cruise departure and stayed at the Pinnacle Marriott Downtown Hotel which was just 2 blocks from Canada Place, where the pier is. It's walkable even if you have luggage to tug around. No need to take a taxi. Again, booked this hotel 8 months in advance, knowing that June will be peak season for travelers and got a really good rate for 2 rooms. Love Vancouver! Discovered Bella Gelateria along W. Cordova and Burrard St. -- truly award-winning gelato! Will go back again for more :-) On day of departure, checking in was a breeze, procedure was very organized and well-staffed. Crew were very welcoming right from embarkation, very helpful in showing us where to go. Our 2 cabins with balconies were adjoining and Wibi and Nai, our cabin stewards, were around to introduce themselves and welcome us. Explored the ship after having lunch at the Lido, everything looked impressive and clean. Love the artwork and decor. Food was good overall, with different cuisines available on various days. Shout out to Emily and Diane, our wine stewards! They introduced me to Snoqualmie Riesling and I really got to like it. Made dinner reservations to the Pinnacle Grill on Father's Day. It was also our first gala night and were dressed for the occasion. Seated by the window with a view of the calm waters. Really enjoyed the ambiance, the service and the food. Lamb chops I ordered were very tasty and tender. We joined several day activities like the family and music trivia (didn't win), had the afternoon tea twice (felt so pampered), had a massage at the spa, used the gym 2-3x, watched movies in the screening room (Hidden Figures and Split), went to the BB King lounge several times at night and really enjoyed the band. Got to dance too! Also enjoyed the Filipino crew concert, the other shows could be better. Booked excursions for Juneau (City tour, Mendenhall Glacier and whale watching) and Skagway (Full day Yukon tour) through Viator, was cheaper than what ship offered but got excursion in Ketchikan (Canoe with nature trail hike) from the ship because they were cheaper. All excursions were great, with weather just drizzling slightly and cloudy throughout. Amazing time at Glacier Bay National Park, saw calving glaciers and a brown bear cub along the cliff! On our way back from Ketchikan, saw a humpback whale breaching 8 times!! Read so many reviews about this ship and itinerary months before we were set to sail. Yes, it's passengers were mostly adults and seniors but didn't take that as a factor, in fact, I appreciated seeing them enjoy their lives -- dining, drinking and dancing! Yes, passengers came from all over the world -- UK, Australia, Germany, Canada, US, etc. Checking out was easy as well, just waited in our cabin to be called for our disembarkation time. Took a shuttle from the pier to the airport. Great experience for our family, thanks HAL and your hard-working crew. Last tip -- bring a good pair of binoculars! Read Less
Sail Date June 2017
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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