May 26, 2017
(5:45 a.m. EDT) -- Celebrity Constellation has been delayed in Barcelona until Sunday due to propulsion issues -- just a day after its dry dock refurbishment.
The 2,170-passenger ship was due to depart today but will now skip Monaco -- where the Grand Prix is taking place -- and Villefranche (Nice) and will sail straight to Genoa, where it will resume its planned itinerary.
Celebrity is being forced to accommodate passengers in Barcelona over the weekend as the ship is at sea being tested.
The line is compensating passengers for the missed ports, extra hotel and meal expenses, and offering onboard spending credits. Celebrity is also ensuring those passengers who were planning to attend the Monaco Grand Prix get to see it.
A statement from Celebrity issued to passengers and posted on the Cruise Critic Message Boards read: "We regret that we have had to delay the departure of Celebrity Constellation, due to depart on 26th May 2017 from Barcelona. Because we need to resolve an unforeseen technical challenge related to the software that manages the ship's propulsion, boarding for the cruise will be delayed by two days. Constellation will now depart Barcelona, Spain on Sunday, the 28th May."
A statement issued by the line read: "Celebrity Cruises is doing our best to make things right for guests on Celebrity Constellation whose vacations have been disrupted. We are compensating guests for missed ports, as well as extra hotel and meal expenses, and offering onboard spending credits as a goodwill gesture. We are also ensuring guests who planned on attending the Monaco Grand Prix will reach the events by other means.
"The dry dock included a full upgrade to the onboard software that manages the ship’s turbine machinery and propulsion systems. A few hours after departure from Marseille (dry dock location) the ship experienced an unusual limitation to its top speed, requiring a full assessment of onboard systems to ensure normal operation while at sea. To fully resolve the software issues, it became necessary to perform a new installation, followed by extensive sea trial testing."
The two-week dry-dock saw the ship fitted with two new restaurants, including one that is new to the line, as well as the popular Rooftop Terrace and refurbished suites.
After Genoa, the ship is due to call in at Florence/Pisa, Rome, Kotor, Zadar and finally Venice on June 4.
– By Adam Coulter, Managing Editor, U.K.