Princess Cancels Butler Service

December 7, 2000
Princess Cruises is quietly abandoning “butler service.” The service, available to passengers inhabiting suites and mini-suites on Grand Princess (as well as those traveling on the occasional exotic voyages on trailblazer ships like Royal Princess, Pacific Princess and Regal Princess) was created to supplement steward responsibilities. The butlers act as in-house concierges, handling shoe shines and making restaurant reservations at alternative eateries (presumably possessing special influence on already booked-up evenings). But, according to Princess spokeswoman Denise Seomin, “passengers didn’t find a need for the service. The interest just wasn’t there.”