September 15, 2015
(9:54 a.m. EDT) --- Norwegian Cruise Line passengers will no longer be able to remove or change the daily service charge (DSC) added to shipboard accounts while still onboard.
The charge serves as gratuities for onboard staff including room stewards, waiters and behind-the-scenes support crew. If passengers were unsatisfied with their experience, they could choose to remove the DSC at any point during their voyage. Now, the DSC can only be adjusted by contacting guest relations at email@example.com once they have returned from their cruise.
A thread on the Cruise Critic forums made note of the policy change, with some current cruise passengers saying that they were asked to send an email to the company to get the DSC removed. No further comment has been provided by the cruise line.
--Brittany Chrusciel, Associate Editor