Royal Caribbean Refunds Cruise Fares for Passengers on Ship with Propulsion Problems

March 26, 2014
(12:30 p.m. EDT) -- Royal Caribbean will issue full refunds to passengers onboard the current sailing of Adventure of the Seas, a ship that has suffered from propulsion issues for the past two weeks.

Passengers boarded Adventure of the Seas on Sunday in San Juan, but a problem with the ship's fixipod required work by divers that delayed departure until this morning. The ship left San Juan around 11 a.m. and will make three of its five scheduled port calls: Antigua (Thursday), St. Lucia (Friday) and St. Croix (Saturday).

The shortened cruise means the ship will miss ports of call in St. Maarten and Barbados.

In addition to full refunds, passengers will receive future cruise certificates of 50 percent of their cruise fares.

"Every time one of our ships sets sail, our single focus is to give our guests a wonderful, outstanding vacation," Cynthia Martinez, director of global corporate communications for Royal Caribbean Cruises Ltd., said in an email. "Clearly, due to our technical difficulties, we have been unable to deliver the Royal Caribbean cruise vacation that they anticipated, and that we were looking forward to providing them."

On Cruise Critic's message boards, passengers onboard Adventure of the Seas are reporting business as usual.

"Things on board seem to be going on as scheduled," cruizinawayinva wrote. "Shows, activities, contests and such seem to be similar to our previous cruises. I feel like the vast majority of people onboard are really enjoying themselves it seems."

The propulsion issue affected the prior sailing, as well, causing the ship to miss calls to two ports. At the time, the line said permanent repair of the fixipod would take place while the ship undergoes a previously scheduled drydock beginning March 30.

-- By Colleen McDaniel, Managing Editor