Update: AmaWaterways River Cruise Ship Trapped in Lock Released

August 8, 2013
AmaDagio (7:45 a.m. EDT) AmaWaterways have yet to confirm the details surrounding an incident in which their river cruise boat AmaDagio was trapped in a lock with another ship, forcing the line to debark passengers and delay the scheduled itinerary. The line, however, posted the following update on its Facebook page last night: "AmaDagio Update: The ship is clear of the lock and passengers will be able to board the AmaDagio this afternoon! We are offering 50 percent future cruise credit (of the paid cruise fare) to the guests onboard this affected departure, valid until Dec 2016 (not 2015)!"

(9:15 a.m. EDT, August 7) -- Cruise Critic is awaiting details about AmaWaterways ship AmaDagio, which was stuck in a lock on the Rhone River, but a Cruise Critic member, NorbertsNiece, provided the following update earlier today:

"We were told the gates were opened around 3am.... not clear whether any boat winching was done.... seems the accident caused all the hydraulics to be disabled when the AMAdagio was at the top of the lock... the pax walked off.... my understanding is that both boats in there were damaged.... that the gates had to be repaired / removed / replaced...... our sister ship, the Provence, had been stuck in Tournon. Their pax had been debarked to hotels I guess; as we were on board and good to go we were the first through the opened gates."

(11 a.m. EDT, August 6) -- An AmaWaterways ship has become stuck in a lock on the Rhone River between Avignon and Touron and will have to be winched out by crane tomorrow.

AmaDagio got stuck with a cargo vessel in the lock early this morning, and a crane has been ordered to try and winch the ship out. All passengers have been disembarked and put up in local hotels, a senior Ama source has confirmed.

Cruise Critic member NorbertsNiece -- who is currently stuck onboard Grand Circle's MS Chardonnay waiting for the lock to clear so his vessel can pass through -- first brought the incident to light this morning on the Cruise Critic message boards:

“The lock between Avignon and Tournon has been struck and 2 vessels are stuck inside. One is a cargo vessel and the other is an AMA boat.

“A part to fix the hydraulics is coming from Marseille. We have been stationery since lunch time yesterday when we arrived at the lock to head north. We relocated to Cruas and are currently sitting it out.”

The situation was subsequently confirmed by a senior company source ahead of the Christening ceremony for AmaPrima. He confirmed that AmaDagio is still stuck in the lock and all passengers have been disembarked and are being put up in hotels.

A statement was released by Ama yesterday which read: "All guests aboard the AmaDagio disembarked safely and are currently staying at a nearby hotel. Our Operations teams in the U.S. and Europe are on top of the situation and will provide additional updates." AmaDagio is on a 21-day Jewels of France tour which starts in Barcelona and ends in Paris.

Separately, a lock workers strike has been called in Bremen, which will last until Friday.

A statement from the German National Tourist Office: “This week the lock-keepers are on strike in Bremen, North Rhine-Westphalia and Lower Saxony. The strike will last probably until Friday. In some locks there is an emergency service from 8 o'clock to 4 o'clock.”

We have reached out to the river cruise lines to find out whether any itineraries have been affected and are waiting to hear back from them. --by Adam Coulter, U.K. Editor