Holland America Web Site Struck by Malware; Issue Resolved

July 24, 2013
After problems with "outside computer malware," which forced Holland America Line to takes down its Web site, the cruise line reports everything is back to normal and the site has been restored to full functionality.

Reports of a virus infesting Holland America Line's Web site began circulating among Cruise Critic members last weekend.

Host Anne, Cruise Critic's moderator for the Holland America forum, was one of the first members to notice the problem. "I've had the problem last night and this morning," she wrote July 20. "Norton is saying it is an attack by Exploit Toolkit Website 21 and it's a box that pops up every time I access any page on HAL."

Holland America confirmed the problem last night: "Holland America Line's Web site is experiencing technical difficulties related to an outside computer malware issue. Out of an abundance of caution, we have taken our Web site down temporarily until the matter is fully resolved."

Three hours later, the cruise line announced the site had been restored to full functionality. "Holland American Line employs vigorous anti-virus software with access to the latest updates and immediate troubleshooting to combat these types of rare situations."

--by Dori Saltzman, News Editor