Royal Caribbean Bumps Passengers from Grandeur of the Seas Cruise

July 11, 2013
Grandeur fire cruise ship (Last update 1:56 p.m. EDT) -- Cruise Critic Managing Editor Colleen McDaniel is onboard the Grandeur for a one-night cruise for media and travel industry professionals. She reports that while repair work is still ongoing and visible in some areas -- the "most obvious work," she says, is aft starboard on Deck Three, near rooms 3634-3659 -- the halls do not smell like smoke. She's been told that in addition to the 78 staterooms that were vacated for the July 12 cruise, the Diamond Club Lounge and South Pacific Lounge will be also be closed. Royal Caribbean spokesman Harry Liu said today that he expects "all work" on the ship to be completed by the July 19 cruise. For more live updates on her trip, follow @CruiseCritic on Twitter.

(Update, 10:01 EDT) -- Royal Caribbean has stated that passengers in 78 staterooms were bumped from the July 12 sailing. Customers were offered a full refund and a 25 percent credit on a future cruise, according to spokesman Harry Liu.

(7:45 a.m. EDT) -- Royal Caribbean has been forced to "re-accommodate" passengers, effectively removing them from the July 12 Grandeur of the Seas sailing -- the ship's first following a fire onboard in late May.

According to the line, unfinished repairs are to blame for shunting passengers to a later cruise.

Harry Liu, a Royal Caribbean spokesperson told Cruise Critic: "In the past weeks, Grandeur of the Seas staff and crew and many others have worked tirelessly to restore the onboard spaces that were affected by a fire in May.

"Every member of Grandeur of the Seas' staff and crew demonstrated a heroic response that night and has since been dedicated to bringing the ship back into service.

"We unfortunately had to re-accommodate some guests on the July 12 cruise to later sailings so that additional needed workers may stay onboard in order to complete these remaining tasks as quickly as possible."

Cruise Critic has asked Royal Caribbean for further details concerning passenger compensation and the number of passengers affected, and is awaiting response.

Cruise Critic was alerted to the change in plans by members commenting on our forums. Member chengkp75 wrote that the line would be giving a "125% refund."

Member bermudababe1966 reported: "70 some cabins are out of service. I was told that by RCI in a phone conversation when they [told] me my cruise was canceled."

Several areas of the ship, including cabins, were affected by a fire that broke out in the mooring area of deck 3 in the early morning hours of May 27, 2013. No serious injuries occurred in the blaze, but passengers were mustered and eventually flown back to the U.S. from Freeport, The Bahamas, where the ship went immediately into dry dock.

It has not yet been announced what caused the fire on Grandeur of the Seas, but the Bahamas Maritime Authority is currently drafting a final report on the incident. The report is subject to follow-up review by parties listed as "substantially interested states" by the International Maritime Organization.

Grandeur of the Seas was on a seven-night sailing that departed Baltimore, Maryland, on May 24, when the fire broke out. The ship is currently in Baltimore to commence its first scheduled sailing since the incident.

--Jamey Bergman, U.K. Production Editor