Work Onboard Carnival Sunshine Forces Passenger Bumps

May 31, 2013
Carnival Cruise Sunshine

Several weeks after Carnival Sunshine's debut, the ship is still under construction -- forcing the line to bump paying passengers off a June cruise to open accommodations for contractors.

In a thread entitled “Sunshine cruise cancelled,” posted Thursday, Cruise Critic member Bridgeview says he “received a call last night from Carnival to tell me that my booking on the 7th June cruise has been cancelled due to contractors coming on board.” We confirmed with Carnival spokesman Vance Gulliksen, who told us in an e-mail “there is a small amount of behind the scenes finishing work wrapping up, and we needed a few extra cabins for remaining contractors on the June 7 voyage. Hence, a small number of guests have been offered incentives to switch to an alternate voyage.”

Compensation includes a full refund for the cruise, airfare and pre- and post-hotel stays (where applicable) and a future cruise credit for a free cruise of equal or shorter length.

Gulliksen also notes "the decision to displace guests for contractors in these cabins is based on when guests booked their cruise, i.e. the ones who booked last were displaced." (Bridgeview booked in April.) Contractors won't necessarily be staying in Bridgeview's aft balcony cabin; Carnival will give the contractors standard cabins, then upgrade those guests to the nicer ones vacated by the bumped passengers.

Sunshine's inaugural cruise in Europe was beset with problems at the outset -- cabins without water, nonfunctioning elevators and closed-to-the-public top deck areas, such as the highly anticipated WaterWorks aqua park and SportSquare recreational area.

We've reached out to Carnival to find out when the line expects all the work on Sunshine will be completed. WaterWorks, SportSquare and the Ropes Course have opened.

--by Erica Silverstein, Features Editor