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Cruise Lines Compensate Passengers for Sandy Disruption
Member Report: Shortages, Damage on Cruise Ship Battered by Sandy
Ports Damaged by Hurricane Sandy
Disney Cruise Ship Damaged by Hurricane Sandy
(Updated, 10:30 a.m. EDT) -- The Atlantic Hurricane Season might be just a month from ending, but it's not going away quietly. Hurricane Sandy wreaked havoc in Jamaica, Cuba and the Bahamas and has caused unprecedented damage to states along the eastern coast of the United States.
Sandy made landfall in New Jersey late Monday, and made its way inland overnight. What's left of the storm has blown through New York State, across the eastern Great Lakes and into Canada. Nearly two dozen cruise ship itineraries have been changed -- including two rare weather-caused cancellations -- and the key northeast cruise port of Manhattan just reopened on Friday. The still-shuttered port of Brooklyn is expected to reopen this weekend.
Cruise Ship Itinerary Changes
Caribbean Princess, originally set to end its current cruise in Brooklyn October 31, ended up docked in the safer harbor of Boston from October 28 to October 31. After taking on fuel and provisions, the ship departed Boston late October 31 en route to Manhattan, where it arrived Friday at 7 a.m. EDT. (Passengers were allowed to debark in Boston, too.)
Caribbean Princess' next scheduled cruise, a 10-night Caribbean voyage departing Brooklyn October 31, will begin embarking passengers Friday, November 2 at 1 p.m. EDT with the goal of departing by 5 p.m. EDT. Passengers on the storm-shortened cruise are receiving compensation from the line. The revised itinerary features five sea days interspersed by calls in Grand Turk (Nov. 5) and Aruba (Nov. 7). The sailing will conclude November 10 in Fort Lauderdale.
Emerald Princess, which departed Quebec City October 27, docked in Port Saguenay to escape rough seas on October 28. The ship will no longer call on Bar Harbor (October 31), Boston (November 1) or Newport (November 2). In addition to Port Saguenay, Emerald added a call in Corner Brook (October 30) and pushed a Halifax call to November 1. Emerald Princess will resume its originally scheduled itinerary November 3 with a visit to the New York.
Norwegian Cruise Line
Norwegian Gem, which was scheduled to end its current cruise in New York City October 29, stayed at sea to wait out Sandy and then called in Boston October 31 at 9 a.m. EDT to take on fuel and provisions. (Passengers were able to debark in Boston.) According to the line, Gem returned to sea early November 1 and arrived in New York the morning of Friday, November 2.
Gem's next scheduled cruise, a nine-night Eastern Caribbean sailing departing from Manhattan October 29, has become a five-day cruise leaving on the afternoon of Friday, November 2. The ship will spend two days in Bermuda and return to New York on November 7. The line has given passengers booked on the storm-shortened cruise two options.
Norwegian Dawn skipped Friday's scheduled call in New York, remaining at sea instead. The ship will call on Norfolk on Sunday from and Baltimore on Monday.
Due to minor structural damage and beach erosion, Norwegian has canceled calls to Great Stirrup Cay through the weekend. Norwegian Jewel (October 31), Norwegian Sky (November 1 and 3) and Norwegian Pearl (November 2 and 5) have or will all skip their scheduled visits. The line expects the island will reopen by the middle of next week.
In a statement issued November 1, Royal Caribbean said it has not altered the boarding time or itinerary for any ship with an upcoming departure from Baltimore ( Enchantment of the Seas, November 1) or Cape Liberty, New Jersey (Brilliance of the Seas, November 2; Explorer of the Seas, November 4).
Due to the closure of the port Manhattan October 30 and 31, Crystal Symphony was unable to to call there as scheduled. Manhattan was to be the final port on a Montreal-to-NYC voyage ending Tuesday, October 30. Instead, the ship sailed directly to its next scheduled port, Charleston, South Carolina, where it arrived Thursday, November 1 at 10 a.m. EDT (a day earlier than originally planned). The next (now shortened) cruise will embark Friday, November 2.
Regent Seven Seas
Seven Seas Navigator, which is sailing a 15-night itinerary from Montreal to Miami, overnighted in Halifax October 30 and skipped its scheduled stop October 31 in Bar Harbor. Navigator is expected to dock November 3 at the Port of New York, as scheduled.
Carnival Cruise Lines
Carnival Glory's October 28 departure was canceled. The Norfolk cruise terminal is positioned behind a major flood gate in the city which was closed October 28. When this happens, there is no access to the cruise terminal, necessitating the cancellation of the cruise. Refunds will be processed to the original form of payment within the next two weeks.
The October 28 sailing of Carnival Pride from Baltimore was canceled. Refunds will be processed to the original form of payment within the next two weeks. Carnival also helped passengers in the Baltimore area get hotel rooms, refunded parking expenses and offered $30 per person for dinner October 28. Passengers may also take advantage of a 25 percent future cruise discount.
Editor's note: Carnival has announced that due to the cancellation of the October 28 sailing of Carnival Pride from Baltimore, the line will run a new two-day "Cruise to Nowhere" from Baltimore on November 2 - 4.
Carnival Dream's October 27 departure was delayed by one day. The ship instead departed Port Canaveral on October 28 and is sailing a six-night itinerary, rather than a seven-nighter. Roatan was cut from the itinerary, leaving Cozumel, Belize and Costa Maya. All passengers will receive one-day pro-rated cruise fare refunds and refunds of Roatan's government fees and taxes. Gratuities will be adjusted to reflect the shortened voyage.
Carnival Ecstasy's October 27 departure was delayed by one day. The ship instead departed Port Canaveral on October 28 and is sailing a four-night itinerary visiting Nassau and Freeport. A call on Key West was canceled. All passengers will receive one-day pro-rated cruise fare refunds and refunds of Key West government fees and taxes. Gratuities will be adjusted to reflect the shortened voyage.
Carnival Liberty, which departed Miami on October 27, visited Nassau instead of Half Moon Cay (October 28), and switched the order of its visits to San Juan and St. Thomas (October 30 and 31).
Carnival Miracle's October 29 sailing departed a day early. The revised schedule is as follows: New York (October 28), day at sea (October 29 and 30), Port Canaveral (October 31), Nassau (November 1), day at sea (November 2), Grand Turk (November 3), day at sea (November 4 and 5), return to New York (November 6). San Juan and St. Thomas, both on the original itinerary, were eliminated. Passengers on the sailing will not need to pay gratuities for the extra day and will be reimbursed for any additional parking expenses at the port. Additionally, Carnival will reimburse passengers up to $200 in airline change fees.
--by the Cruise Critic Editorial Staff