Was Celebrity's Xpedition Ship Ready for Passengers?

October 10, 2012

(Update, 8:55 a.m. EDT) -- Celebrity responded to Cruise Critic's inquiry with this statement: "Unfortunately, a number of spaces included in the dry dock project had been delayed and therefore not completed by the time the sailing began. Celebrity realizes and regrets the unforeseen circumstances on Deck 6 associated with the ship's revitalization, not reflecting the cruise brand's premium standards. As a result, Celebrity has offered its affected guests compensation in the form of future cruise credit."

(October 10, 2012) -- Passengers aboard Celebrity Xpedition on its September 30 sailing -- the Galapagos-based ship's first sailing after a 15-day refurbishment -- had to contend with a vessel that one Cruise Critic member says was far from ready for a quality cruise.

In a post on the Celebrity forum, marieps told how she embarked on the ship to discover that Deck 6 was entirely closed. "No hot tub, no spa, no fitness area. The Blue Finch Bar on Deck 5 was also closed.... The Beagle Grill on 4 was also closed."

Marieps also reported that the public restroom and interior staircase on Deck 6 were closed, as well.

On top of contending with the lack of restaurants and fitness/spa space, passengers also had to deal with evidence of recent construction and renovations throughout the ship.

"Sawdust everywhere...dust in our drawers, sticky construction adhesive on our window sill and new carpet so new it produced fuzz balls with every step” were other problems, marieps added.

Contacted yesterday, Celebrity has not yet provided information on the passenger's complaints.

By the end of the seven-night sailing, some effort had been made to return the ship to passenger readiness. One hot tub and The Beagle Grill, one of the ship's three eateries, which had been closed for part of the cruise, were opened four days into the sailing.

Marieps later posted that Celebrity took responsibility for not having the ship ready on time and offered passengers a 25 percent refund in the form of a cruise credit.

--by Dori Saltzman, News Editor