Cruise Line Compensates Passengers for Storm Related Changes

August 30, 2012

(9:30 a.m. EDT) -- The continued closure of the Port of New Orleans has caused Carnival Cruises to shorten the itinerary for Carnival Elation and make arrangements to sail from a nearby port.

Elation, which was scheduled to sail out of New Orleans on a four-day cruise departing August 30, will instead sail a “3-day Fun Cruise,” which is set to depart from Mobile on Friday, August 31, according to the Carnival Web site.

Carnival has advised passengers on the cruise to arrive at the Port of New Orleans between 1:00 p.m. and 4:00 p.m. on Friday, where busses will be waiting to shuttle passengers to Mobile.

Rebooking and Refunds

Carnival has offered passengers a number of options for refunds and rebooking. Should passengers decide to take the shortened cruise, they will receive:

•A 50% refund of the original cruise fare

•A discount of 25% on a future cruise of three to five days in length

•Adjusted gratuities

•A refund of government taxes and fees

Passengers who wish to cancel or reschedule are advised to contact the cruise line at 1-800-CARNIVAL to request a future cruise credit. Flight dates and times for Passengers who bought flights through Carnival's FlyAweigh program will be automatically adjusted.

Refunds will not be provided for flight changes, hotel accomodations, meals, transfers and incidentals, according to the line.

With Tropical Storm Isaac's slow progress inland, parts of the Northern Gulf coast, including New Orleans, are still under threat from storm surge, high winds and flooding brought on by the storm. For a full list of affected itineraries, click here.

--by Jamey Bergman, U.K. Content Producer