Update: NCL Cruise Ship Delayed in Dry Dock, Next Cruise Shortened

December 5, 2010


Update, 3:02 p.m. EST: NCL has again revised the itinerary for the delayed Norwegian Jewel cruise. According to company spokeswoman AnneMarie Matthews, the ship will arrive in New York at noon Monday, and the cruise will depart at 4 p.m. The ship will now call in Port Canaveral on Wednesday from 1 to 8 p.m. and Great Stirrup Cay on Thursday from 11 a.m. to 6 p.m. Passengers driving to the port are being asked to stay home until Monday, and "a care team at the pier [will] make sure any individual cases are handled."

Matthews goes on to add that Norwegian Jewel has been in dry dock in Boston to correct a technical issue with the ship's azipod propulsion system. A crane collapsed in the shipyard yesterday, and caused the delay in finishing the necessary repairs.

(1:37 p.m. EST) -- Norwegian Cruise Line's Norwegian Jewel will leave dry dock later than expected, causing today's cruise departure to be delayed until Monday, according to announcements on NCL's Web site and Facebook page. Because of the late start, the cruise will be shortened by a day and sail an altered itinerary.

A statement posted on the line's Facebook page yesterday states that the ship will arrive in New York on Monday morning and will begin embarkation at 8 a.m., with departure scheduled for noon. The ship's new itinerary, which will be six nights instead of seven, will feature calls in Port Canaveral on Wednesday, and Nassau on Thursday, skipping the planned call in Great Stirrup Cay, NCL's private island.

Passengers on this cruise will receive a refund of one-seventh of the cruise fare paid, as well as $100 onboard credit per cabin. Cruise Critic members on the Roll Call thread for this sailing also indicate that passengers who contact NCL directly are able to cancel without penalty.

They are also receiving inconsistent information from NCL representatives. While many passengers were alerted via a telephone message, Kdka421 writes in, "As of now I haven't received a call from the online [travel agent] site, or even the automated call from NCL. If it weren't for this board, I wouldn't know a thing." Bluefintuna posted yesterday, "Just got a call from our [travel agent] and NCL is offering a hotel room for tomorrow night plus transportation from the pier to the hotel and back Monday morning to the pier plus a chit for dinner tomorrow night. Has anyone else heard this?" Yet kdka421 waited at the pier for several hours, with no information from staff there about plans to put up early-arriving passengers. She finally posted, "None of the staff here had any information until about 10 minutes ago....They just told us they will be putting us up for the night. They haven't said anything about dinner yet. They are doing the check in process right now so we don't have to do it tomorrow. Also they can't check us in to a hotel until 2 pm."

Stay tuned.

--by Erica Silverstein, Senior Editor