Kiss Flights Goes Bust; Cruise Passengers May Be Impacted

August 18, 2010
(1 p.m. EDT) -- Air operator Flight Options, which traded as Kiss Flights, collapsed on Tuesday night, leaving many holidaymakers -- and possibly cruise passengers -- in travel chaos.

Although cruises weren't sold through Kiss Flights, fly-cruise travellers may have had their air packaged up with Kiss through a travel agency. The company offered flights to Spain, Greece, Turkey, Egypt, Cyprus, the Canary Islands and Portugal.

The Civil Aviation Authority (CAA) has said that around 13,000 people are currently overseas with Kiss. All those affected will be able to complete their trips and return home as planned due to the protection Kiss had under the Air Travel Organisers' Licensing (ATOL), which safeguards travellers in the event of a company collapse.

There are roughly 60,000 people who have forward bookings with Kiss Flights. These people are also financially protected and should not travel on booked flights after 6 p.m. tonight. Instead, they should make a claim for a refund by the CAA. If your flight is booked via Kiss Flights, please contact your travel agent to make alternative air arrangements.

Those with forward bookings requiring general advice about refunds under the ATOL scheme can contact the CAA at 0844 571 7262.

--by Kelly Ranson, U.K. Editor

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