Cruise Travel Agency Gillett Goes Bust

September 18, 2009
Cruise agency Gillett Travel has ceased trading -- however cruise lines have said they will be honouring customer bookings.

The Association of British Travel Agents (ABTA) has confirmed that Bolton-based agency Gillett Travel (trading as G&B Travel Ltd) went bust late last week and had around 4,000 forward bookings. ABTA is advising passengers to contact the cruise line they are booked with.

Gillett Travel sold cruises from all of the major lines, including Royal Caribbean, P&O Cruises, Fred. Olsen, Silversea Cruises, Holland America, Celebrity Cruises, Princess Cruises, NCL, Azamara Cruises, Cunard and Ocean Village.

We contacted cruise lines to see how passengers who've booked their trips through Gillett Travel will be impacted by the agency's closures. A spokeswoman from Royal Caribbean told Cruise Critic that the cruise line, including sister companies Azamara Cruises and Celebrity Cruises, "ensure bookings are honoured."

A spokesperson for Carnival U.K. brands P&O Cruises, Princess Cruises, Cunard Line and Ocean Village, told us this week that all passengers with future bookings are being contacted by the reservations department.

Gillett Travel has been in operation for 15 years.

Claims are being handled by ABTA's claims handling partner CEGA.

--by Kelly Ranson, U.K. Editor

Fan Cruise Critic on Facebook!
Follow Cruise Critic on Twitter!