U.K. Agency Windsor & Neate Travel Shuts Down

August 21, 2009

(11:45 a.m. EDT) -- Newbury-based Windsor & Neate Travel ceased operating yesterday, according to a press release from the U.K.'s Association of British Travel Agents (ABTA), which represents over 5,000 travel agencies in the British Isles. Windsor & Neate, a member of the Association of Cruise Experts (ACE), did sell cruise holidays.

The good news for cruise travellers is that, because Windsor & Neate Travel was an ABTA member, they do have recourse for lost bookings. A spokesperson for ABTA tells Cruise Critic today that impacted customers should contact travel insurance provider CEGA, its partner, which will handle all retail claims.

If you have booked a cruise with Windsor & Neate Travel, visit cegagroup.com or call 01243 621000.

At this point, ABTA was unable to share any more information about the agency's closure.

Have you been impacted by the closure? Tell us about it here.

--by Melissa Baldwin Paloti, Managing Editor, with reporting by Kelly Ranson, U.K. Editor