Update: Discoloured Water Plagues Enchantment of the Seas

September 17, 2008
A spokesperson from Royal Caribbean has now confirmed that the maintenance of the water system has now been fixed and there should not be any more problems. (9 September) Have you noticed something funny in the water lately?

It appears that some passengers aboard Royal Caribbean's Enchantment of the Seas have. According to a number of Cruise Critic members -- who were aboard for the September 1 sailing -- the ship, currently in the Western Caribbean, has been suffering from a discoloured (i.e. brown) water problem.

Cruise Critic member CTCruzin said: "We dodged Gustav and avoided Hanna. Unfortunately there was no getting around the water coming out of the faucet in our stateroom." Another member, debshomespun, said: "We were also on this cruise. We were in an inside cabin 3101, and didn't experience any problem with brown water. My brother-in-law and sister-in-law were in the cabin next to ours, 3103, and they had brownish water."

Other members have added to the forum, saying that they experienced the discoloured water problems on the ship dating back to August 2007.

On September 10, Royal Caribbean spokespersons told us that the issue had been confined to the one sailing, and that it was due to maintenance of the ship's water system. A letter sent out to customers onboard at the time stated: "After water service has been restored, you may experience some water discoloration. The water is perfectly safe; however we ask that you let the water run from the faucet and shower for a few minutes before using."

Nevertheless, we have since learnt from a reader, who received correspondence after contacting Royal Caribbean, that the maintenance work is still being carried out -- and actually involves the replacement of some water pipes onboard. In that letter, the reader was told that the chief engineer had said the problem should be corrected within the next three sailings.

As yet, Royal Caribbean has been unable to offer further comment or confirmation.

We will keep you posted.

--by Kelly Ranson, U.K. Editor