Princess: Crown's List Due to "Human Error"

July 25, 2006
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(10:58 a.m.) -- Though the investigation of Crown Princess' severe list at sea is still ongoing, Princess has stepped up to shed some light on the situation. The line has confirmed that last Tuesday's incident "was due to human error and the appropriate personnel changes have been made."

A Princess spokeswoman tells us that they are not able to provide further detail on the personnel changes at this time other than to say that "the Captain remains in command."

Alan Buckelew, the president of the cruise line, issued a letter last night on Princess' Web site entitled "A Letter to Our Passengers Regarding Crown Princess" (click here to read Buckelew's letter in its entirety). The main points discussed include:

The safety of the ship. "We want to unequivocally emphasize that we would never operate an unsafe ship, nor would the U.S. Coast Guard allow a ship to sail that had any safety issues. We want to assure passengers who may be booked on an upcoming sailing, or those who may be thinking about traveling with Princess, that the highest priority for our company is the safety and well-being of our passengers and crew."

The continuing investigation. "As you may be aware, there is an investigation into the incident being carried out by the U.S. authorities which has not yet been fully completed. It would therefore be inappropriate for us to comment in any detail before that investigation is complete and the results published."

Consideration of passengers and crew. "We express our sincerest apologies for this regrettable event, and fully understand that this was a distressing experience for all who were onboard. We especially extend our apologies to those passengers and crew who were injured. We are grateful that the injuries were not life-threatening, and also that those transferred to hospitals for evaluation and treatment have now been released with the exception of one passenger, for whom we wish a speedy and full recovery."

We'll keep you posted.

On the Boards: LIVE on the Crown 7/22