April 1, 2020
(10:55 a.m. EDT) -- Carnival Cruise Line has extended its temporary fleet suspension for all ships in North America through May 11, 2020, with additional cancellations for geographic-specific and ship-specific sailings.
Cruises canceled beyond the May 11 date include:
- All Alaska sailings are canceled through and including June 30, 2020
- All San Francisco sailings through the end of 2020
- All Carnival Radiance sailings through and including November 1, 2020
- All Carnival Legend sailings through and including October 30, 2020
Originally, the line's suspenion had been slated to end on April 10, 2020. The extension shuts down operations for another 30 days, making it two months that the line will be out of service.
The announcement noted that impacted passengers would receive an email direct from Carnival, or their travel agent, with directions on how to claim cancellation offers and refunds: "Our call center continues to experience a very high volume of calls, so the quickest way to claim is by using the link in your email. If your sailing is after May 11, 2020, you have not been impacted."
For passengers booked on canceled sailings of six days or longer, Carnival is offering the option of either a full refund or a 100 percent cruise credit (to be used on a sailing departing by December 31, 2022), plus $600 per cabin in onboard credit. Those booked on canceled voyages of five nights or fewer can choose from a full refund or a 100 percent future cruise credit plus $300 onboard credit per cabin. Passengers do not need to take action to make their choice; Carnival will send all impacted passengers a form to fill out to indicate their preference.
All taxes, fees and costs for prepaid items (such as tips, line-sponsored shore excursions and beverage packages) will be refunded to the original form of payment.
Cruisers who booked independent airfare are advised to check with their airlines regarding flight changes, cancellations and refunds.
Carnival is one of many cruise operators suspending cruise voyages across the world.