March 30, 2020
(5:30 p.m. EDT) -- Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises, has extended the suspension of cruise operations across all three brands through May 10, 2020.
All three lines made the announcements on their websites:
"The safety, security and well-being of our guests, crew and communities we visit is our number one priority. We continue to closely monitor the COVID-19 coronavirus situation and the global health environment. With COVID-19 continuing to impact communities and ports around the globe, we have extended our voluntary temporary suspension of voyages. Our suspension that was for voyages embarking March 13 to April 11 has been extended to now include all voyages embarking through May 10, 2020. We plan to recommence operations beginning May 11, 2020."
All affected passengers will automatically receive their refund in the form of a future cruise credit valued at 125% of the fare paid. These future cruise credits will be issued by Friday April 3, 2020 and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.
Passengers can opt instead to receive a 100% fare refund, to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted. All refund requests must be received via the web form: www.ncl.com/case-submission/peace-of-mind, which will be made available from April 13 through April 27, 2020.
Regent Seven Seas
All passengers booked on canceled sailings through May 10, 2020, will receive their choice of a 125 percent future cruise credit or a 100 percent refund of the cruise fare paid. Future cruise credits can be used on any sailing until December 31, 2022. Refunds will be issued to the original form of payment within 90 days.
Cruise Critic has emailed Oceania for compensation information and is awaiting a response.
Norwegian Cruise Line Holdings is one of a growing number of cruise operators suspending cruise voyages across the world.