June 16, 2020
(Updated 6:09 p.m. EDT) -- Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises, has extended the suspension of cruise operations across all three brands through September 30, 2020, while select voyages have been canceled into October 2020 due to local regulations and restrictions. The October cancelations mainly affects the brands' previously-scheduled Pacific Coastal and Canada and New England itineraries.
In its press release, Norwegian notes that these cancelations do not affect September 2020 voyages from Seattle to Alaska.
"All voyages with embarkation dates from September 1 through September 30, 2020 [have been canceled], except for Seattle-based Alaska sailings on Norwegian Joy and Norwegian Bliss which are scheduled to operate," a Norwegian Cruise Line spokesperson noted in a statement provided to Cruise Critic. "We are hopeful that through the support of the Alaska delegation and openness of mayors of Alaska port towns, we have the potential to resume voyages in September."
Voyages to Alaska have been affected by Transport Canada's recent ban on cruises that runs through October 31, 2020. This includes Seattle-based sailings that are required to make a port stop in Victoria, British Columbia to satisfy requirements from the U.S. Passenger Vessel Services Act.
Affected cruises in October 2020 include Pacific Coastal itineraries aboard Norwegian Bliss and Norwegian Joy; and Canada & New England itineraries aboard Norwegian Breakaway, Norwegian Gem, Oceania's Insignia, and Regent's Seven Seas Navigator.
"The Company will continue to work in tandem with the U.S. Centers for Disease Control and Prevention (CDC), the federal government and global public health authorities to take all necessary precautions to ensure the health, safety and security of guests, crew and the communities visited," noted NCLH in a statement.
"Despite this further delay, we remain optimistic and expect to relaunch cruise operations in the near future. Given the fluid and evolving nature of the circumstances, we are making decisions as quickly and thoughtfully as possible and, as always, we are keeping our guests’ and travel partners’ best interests at heart. We are very sorry for any inconvenience these changes may cause."
Norwegian Cruise Line
On June 25, all affected passengers will automatically receive their refund in the form of a future cruise credit valued at 125 percent of the fare paid. These future cruise credits can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through December 31, 2022.
Passengers on all canceled sailings can opt to receive a 100 percent fare refund instead of a future cruise credit, to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted.
Refund requests for sailings canceled on June 16 departing between August 1 and September 30 (and select October cancelations) must be received by the web form, beginning on July 6 and must be submitted by no later than 11:59 pm EST on July 17, 2020.
Regent Seven Seas
All passengers booked on canceled sailings through September 30 and select voyages in October 2020, will receive their choice of a 125 percent future cruise credit or a 100 percent refund of the cruise fare paid. Future cruise credits can be used on any sailing until December 31, 2022.
Refunds will be issued to the original form of payment within 90 days and must be requested via the form.
Bookings canceled on June 16 must submit a refund request by June 30, 2020.
As with the other brands, all passengers booked on canceled sailings aboard Regatta, Nautica, Marina, Riviera, and Sirena through September 30, 2020 and all voyages aboard Insignia through October 26, 2020, will receive their choice of a 125 percent future cruise credit or a 100 percent refund of the cruise fare paid. Future cruise credits can be used on any sailing until December 31, 2022 provided it is booked by that is booked by June 17, 2021.
Passengers currently booked on sailings between August 1 to September 30 (October 26 aboard Insignia) will automatically receive a Future Cruise Credit worth 125% of the cruise fare paid. It will be automatically processed to the Oceania Club profile after July 1, 2020.
For refunds, Oceania is asking passengers to contact them for a request before July 1, 2020. Refunds could take up to 90 days to process.
Norwegian Cruise Line Holdings is one of a growing number of cruise operators suspending cruise voyages across the world. NCLH had previously suspended operations across all three brands through July 31, 2020.