March 23, 2020
(12:31 p.m. EDT) -- The Globus family of brands, the parent company of Avalon Waterways, is suspending all travel operations through June 30, 2020.
For travelers affected by the suspension, the company has also unveiled a new Peace of Mind plan which allows people booked on affected trip between now and June 30, 2020, to reschedule their vacation in 2020, 2021 or 2022, to any destination, on any brand, without incurring cancellation fees. If you are not ready to choose your next vacation, the full value paid to the cruise line will be provided to you via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departures. The Letter of Credit is transferrable.
The Plan also offers travellers a credit of up to $200 (£150) per person when they reschedule their trip.
"We recognize that travelers are faced with a great deal of uncertainty right now, and we are committed to helping them through this situation with the right options, adequate time and high levels of attention and consideration," said Scott Nisbet, president and CEO of the Globus family of brands. "We are doing our best to cater to each and every traveler to help them feel confident in their decision to explore the world with us."
Avalon is one of many in a long list of cruise lines that have suspended operations.