14 Newcastle (England) to Europe - All Cruise & Maritime Voyages Magellan Cruise Reviews

We chose Cruise & Maritime because will live near to the port so very little travelling time & we were on a buy one get one free offer. We have been with Thomson cruises before & prefer a small ship. After reading some of ... Read More
We chose Cruise & Maritime because will live near to the port so very little travelling time & we were on a buy one get one free offer. We have been with Thomson cruises before & prefer a small ship. After reading some of the negative reviews on here I was very apprehensive but I can only say we had a great time & would sail on the Magellan again. We were impressed with embarkation at Newcastle we were on the ship in 15 minutes & our cases were at our cabin door. We had been upgraded to an outside cabin on deck 5 it was a good size very clean good quality bedding & towels. At times when at sea there was odd noises I took ear plugs with me I take them wherever I go & that helped. I did complain about one particular noise & the staff did check the next day if it had gone& it had. After a few days you get use to the various noises. The Magellan is a very friendly ship with a happy crew we felt very comfortable & meet some lovely people the food was very good we ate in the dining room for our evening meal we were looked after very well & enjoyed catching up with the other guests at our table. We ate in the bistro for our breakfast & Lunch both had lots of choice & were very tasty, i enjoyed an omelette cooked to order every morning. We took out the premium drinks package & we thought it was excellent value. We enjoyed the entertainment each evening the orchestra with a violinist & saxophone player was very good & went to some of the activities on offer & the cinema on sea days. I did not visit the spa but the people who did said it was very good. On 2 evenings there were extra buffets one was Chocolate & the other a grand buffet both were excellent. we enjoyed the ports we visited especially Bergen we did not book any excursions we had a good look round ourselves. We were sad to leave as we really enjoyed ourselves the disembarkation ran very smoothly. I think you have to try the ship your self and make your own mind up & not take the negative reviews too seriously. we are looking to book a Baltic cruise with C&M next year. Read Less
Sail Date May 2018
Embarkation at Newcastle was efficient and quick. Suitcases arrived at our cabin very quickly. We had cabin 5016, small but with an extremely comfortable queen sized bed, plenty of room for clothes and spotlessly clean. We found the ... Read More
Embarkation at Newcastle was efficient and quick. Suitcases arrived at our cabin very quickly. We had cabin 5016, small but with an extremely comfortable queen sized bed, plenty of room for clothes and spotlessly clean. We found the whole cruise extremely enjoyable, staff friendly & efficient, food absolutely amazing, plenty of activities and good entertainment. Information onboard was good, other passengers very friendly, the ship was easy to negotiate and we thought just a nice size. Plenty of sunbeds on various decks and always a quiet corner if you wanted that. Would not hesitate to book again, very good value for money- well done CMV. Don't know where the negative comments come from, if you want to pay thousands for a cruise do so, but don't be so negative - its a holiday- just enjoy it. All the staff onboard just wanted everyone to have a good time , you can't ask for more. Read Less
Sail Date May 2018
We sailed on the Astor 30 years ago for our honeymoon, and she is now owned by CMV, we decided to choose this company for our anniversary cruise, as we haven't cruised since! I'm pleased to say we weren't disappointed, as ... Read More
We sailed on the Astor 30 years ago for our honeymoon, and she is now owned by CMV, we decided to choose this company for our anniversary cruise, as we haven't cruised since! I'm pleased to say we weren't disappointed, as every aspect of the holiday was first class. Embarkation at Port of Tyne was smooth and impressive, with no queueing or hold ups, and we were in our cabin in record time. Our cabin, 5079, was conveniently located just beside reception, and was perfect for our needs. It was an outside cabin with a picture window, plenty of room, and kept spotlessly clean. It also had plenty of storage space, and the bathroom was big enough too, with a nice hot shower. It was also quiet, we couldn't hear any engine noise, and slept well every night, in really comfortable beds. The staff on board were really friendly and helpful, and the ship was kept spotlessly clean. The food was delicious, with plenty of choice. We ate in the Kensington restaurant every evening, and got on very well with the others at our table; their company added to our enjoyment of our holiday. My husband is a vegetarian and was impressed with the range of food he was offered, and I was relieved that the portion sizes weren't too big, which was helpful when there are five courses to get through! I loved the ship itself, not being a fan of huge modern cruise ships with thousands of passengers; this was much more friendly. And you could always find space to sit, either on deck, or inside in a lounge or bar. The entertainment was good, apart from the comedian, and that is my only complaint. I was surprised at CMV employing this person, as I found him offensive, his material was racist and sexist. But all the other entertainers worked really hard and were very talented. The Norwegian Fjords were absolutely beautiful, and the weather was perfect, so we saw them at their best. We called at Eidfjord, Olden & Bergen, and did not book any tours through the cruise line, preferring to explore the ports independently. This worked very well, and it was possible to get a bus to the glacier from Olden, which was well worth doing, as there is not a lot to see in the village itself. I would recommend CMV to anyone, and can't wait to sail on the Magellan again. Read Less
Sail Date May 2018
Having previously done a Hurtigruten cruise, we wanted to try a “proper” cruise. That is one that has entertainment in the evening and I get to dress up a bit. We chose CMV because they leave from ports in the North of England and ... Read More
Having previously done a Hurtigruten cruise, we wanted to try a “proper” cruise. That is one that has entertainment in the evening and I get to dress up a bit. We chose CMV because they leave from ports in the North of England and we didn’t really fancy spending almost a full day just getting to Southampton to board a ship. Also the buy one, get one free offer seemed a really good deal to us. We chose Norway again because it is such a beautiful country. I travelled with my mum and my husband. As we weren’t sure what time the Magellan would leave Newcastle we booked a nearby B&B. It was an easy journey from Preston to Newcastle by car, and we even had time to look around the shopping centre next to the port before we embarked on our cruise. Arrival at The Port of Tyne went very smoothly, we had booked the port car parking and were directed to the parking lot by the port staff. No sooner had we arrived than the guys took our cases off to the ship. We then boarded a bus to the terminal and got ourselves booked in, passports checked and through security. We were meant to go on board at 3pm, but we were there earlier and there was no problem with us going on board straight away. We had been upgraded and were in cabin 6108. It was a good size, especially after we moved the beds around to give us more floor space. There was a triple wardrobe, I’ve never had so much wardrobe space on holiday before, a big dressing table and most importantly a kettle with tea and coffee. The bathroom was compact, but the shower was plenty big enough. Our cabin steward looked after us very well, and our cabin was cleaned twice a day. We dined in the Waldorf Restaurant. We all really enjoyed the food, from the many choices at breakfast, through lunch, to the 5 course evening meal. After our first day eating breakfast and lunch in the bistro and struggling to find a table, we realised that we could have these meals in the Waldorf Restaurant too, and that’s what we did for the rest of the holiday. Breakfast and lunch were buffet-style; plenty of choice at breakfast and a chef to make fresh fried eggs or omelettes for you. Lunch was 3 hot choices and plenty of salads, along with lovely desserts. I had to limit myself to 3 pieces of cake at lunch, lol. We also liked the coffee bar, with Whittard’s tea and coffee and the most divine cakes. These were not part of the CMV Premium package, but were discounted by 50%. So a lovely pot of tea served in nice china cost 80 pence! The drinks package was worth buying, just for the ease of not having to worry about how much you are spending on board. I must recommend the frozen Strawberry Daiquiri! It was my favourite drink on board, and lots of people wanted to know what it was. The cocktail menu was good, the house wines were reasonable. The only downside to the drinks package was that the only beer included was a continental style lager,my husband had to pay extra if he wanted a pint of bitter, although again it was discounted by 50%. He managed though, and was even tempted to try a few cocktails. Each night you get a newsletter with information about what is happening the next day. On days at sea there is plenty to do from quizzes to lectures to craft demonstrations. Or you can just sit on a sunbed on deck and read if you want to. Nobody pressures you into joining in if you don’t want to. The newsletter also told you what the dress mode was for the next day’s evening meal. You can wear what you like, my husband refused to have a dinner jacket and wore his best suit with his regimental tie, me and mum had the nicest dresses we could afford. In future I would take some dark trousers and a selection of glittery tops as well as dresses just to change it up a bit. The entertainment wasn’t bad, there was a show after each dinner sitting, everything from 50s, 60s and 70s. If you’re in your 70s you’ll enjoy the music. If like me, you’re heading for your 50s, you’ll remember hearing this music as a kid when you went on a night out with your parents. So for me, I would have liked a bit more 80s music, but I still enjoyed myself - I’m still laughing at the fact that I know all the words to ‘Tie a Yellow Ribbon Round the Old Oak Tree’! The staff were all lovely, smiley and so so helpful. If we got a bit lost, as it’s a fairly big ship, there was always someone to point us in the right direction. To sum it all up, I would say: A fabulous holiday Good value for money Plenty to do Posh enough for us, but not too posh. Read Less
Sail Date May 2018
For some reason I wasn't sure what to expect from this week. But we had a brilliant time. Both aged 48 we thought we would be the youngest but we certainly were not. Mixed ages. Cabin big and immaculate. Very quiet and peaceful. ... Read More
For some reason I wasn't sure what to expect from this week. But we had a brilliant time. Both aged 48 we thought we would be the youngest but we certainly were not. Mixed ages. Cabin big and immaculate. Very quiet and peaceful. Victoria our cabin maid was in and out our cabin making sure it was lovely. Food beautiful. Got the 17 pound all inclusive drinks package so sampled most cocktails. Entertainment ok. Comedian Bruce was excellent. Met some lovely people on ship. Staff not as friendly as thomson cruises but polite. Overall an excellent cruise and would do this cruise again. Norway was beautiful. Brilliant experience for all ages. Heard the odd whingers but I could not find one single fault. We paid 900 pound for the two of us and felt it was excellent value for money. Mr and mrs show very funny. Hygiene standards excellent. Hand wash gel pre dining. Read Less
Sail Date September 2017
This cruise could only fall short of expectations. Top groups all coming to us and staying onboard and joining for meals etc . IT DIDNT IT SURPASSED in every department,we had a ball the best holiday ever. Organised to perfection. If Rock ... Read More
This cruise could only fall short of expectations. Top groups all coming to us and staying onboard and joining for meals etc . IT DIDNT IT SURPASSED in every department,we had a ball the best holiday ever. Organised to perfection. If Rock the Boat comes around again on Magellan don't miss it she's built and staffed for the best time ever. We found the ship very stable considering the high winds we experienced, ( two tugs were needed to push against the wind to dock into Kirkwall) and the clusters of paper bags for the use of at the foot of the stairs at one stage were a bit alarming and as it happened an unnecessary. The menus for evening meal were excellent perhaps because they catered for mainly English tastes ( very little pasta ) more beef,lamb and fish with a variety of veg and some originality with salads. Embarkation was very smart from car park to shipand disembarkation at Newcastle was well organised and quickly accomplished to the schedule notes delivered to the cabin the preceding day. So all Read Less
Sail Date September 2017
We were on the Rock the boat with Slade Suzi Quatro etc it was fantastic . Our 1st with cruise maritime and won't be the last spacious cabin 2 single beds not posh but comfortable the 3 bars were not too big so enabling us to see the ... Read More
We were on the Rock the boat with Slade Suzi Quatro etc it was fantastic . Our 1st with cruise maritime and won't be the last spacious cabin 2 single beds not posh but comfortable the 3 bars were not too big so enabling us to see the entertainment easily as well as the theatre , food and staff faultless well done to the organisers for choosing this ship to host the festival brilliant .only gripe the cabin walls were not soundproof like other ships we've been on which is why I gave a low rating .We had 2 ladies staying in the next cabin who would talk loudly until 2.30 am keeping us awake each night.The pool area could do with a bit of a makeover we did not use the spa area as we didn't get time due to so much entertainment going on but the treatments/massages looked interesting . Read Less
Sail Date September 2017
We have just returned from another cruise on Magellan,and as usual I would describe the cruise as adequate.We sailed from Newcastle picking up passengers from Dundee on day 2. In Torshaven it was cold and started to snow while we were ... Read More
We have just returned from another cruise on Magellan,and as usual I would describe the cruise as adequate.We sailed from Newcastle picking up passengers from Dundee on day 2. In Torshaven it was cold and started to snow while we were there,not much to see in this tiny capital of the Faroes,so we were glad it was a short visit.On to Iceland and Seydisfjordur where all the excursions had been cancelled because the mountain roads were dangerous because of heavy snowfall. Not much to see here either,and the weather worsened with horizontal snow and bitter winds,so it was a short visit and back to the ship. Our next port of call was much better,a pretty,clean town Akureyri with much better weather. We next called at Isafjordur,a very bleak depressing town with lots of houses built from rusty corrugated iron,so it was a quick visit and offl to the ship to warm up. On to Reykjavik for an overnight stay in the capital. We got the Hop on Hop off bus that took us around the city in an hour. Back to the ship for lunch then back on the bus so we could visit a couple of places we had seen.The following morning we walked into the city taking about 40 minutes,we returned on the shuttle bus and sailed after lunch. The next day was at sea and then we arrived in Lerwick where we spent the day.Next it was on to Kirkwall where we had booked an excursion to Scapa Flow and the Scapa Distillery.It was a great choice and we had a lovely day. The food on the ship was acceptable,but nothing very exciting at all,and we try to avoid Raffles Buffet as it is a bit of a bun fight and I always found myself wandering round holding a plate of food,looking for a seat. There was some sort of bug doing the rounds of the ship and people seemed to be ill with 'flu like symptoms.One lady from our dining table was ill in her cabin for the entire second week. We had 2 medical emergencies with evacuations by helicopter,one just after we left Reykjavik,and the second off the coast of northern Scotland. We also noticed an ambulance collecting a passenger from our tender when we got to Lerwick.I have no idea whether or not they were connected to the bug going around. Entertainment was average,and most of it not to our taste,but some good films were shown and we enjoyed those. Unfortunately,for the first time in many years of cruising I had to complain about our cabin steward who was not doing her job.The cabin was pretty grubby,and she would take away dirty towels and not replace them,so after a few days and my complaint, we had a visit from the head of housekeeping who arranged for another steward to do our cabin. We took the drinks package at £17 per person per day.We aren't sure if we will do it again because it definitely encourages people to drink more than they probably would do without the package? Read Less
Sail Date April 2016
We are a middle aged (50s and 60s) Australian couple who took back to back cruises, first to Iceland, second to Russia etc in April and May this year. We chose these two cruises for the destinations offered and the fact we were able to ... Read More
We are a middle aged (50s and 60s) Australian couple who took back to back cruises, first to Iceland, second to Russia etc in April and May this year. We chose these two cruises for the destinations offered and the fact we were able to pick up a 2 for 1 offer, very attractive as we have to factor in the cost of airfares to fly to Europe. We have cruised 10 times previously, on a number of lines, in a number of regions, including two long cruises of similar timeframes as the two we are reviewing on Magellan. Overall, we would rate the experience as two and a half. As the second cruise offered exactly the same food, daytime activities and production shows, we were able to compare. Embarcation in Newcastle was fine for the first cruise, a muck up on the second (no-one appeared to know how to deal with passengers who were staying on; the Reception staff were clueless). Lifeboat drill has been discussed previously in the Reviews: it was certainly the most informative we have sat through but, as stated by other reviewers, the procedure to follow would cause chaos. Thankfully, we did not have to go a second time. Cabin 5015 aft was large, light, plenty of hanging space, but more drawers would have been appreciated, particularly bedside. The shower was as hot as you liked, with excellent pressure, the best ship shower we have encountered. It was so quiet, which is a blessing as nothing can ruin a cruise more than a noisy cabin. Even with the huge seas we encountered on the Iceland cruise, the cabin did not rattle, creak, bang... and the cabin steward went about his job quietly and efficiently. Ice was requested at 6pm each day and it appeared as requested each day without fail. However, the cabin was terribly hot and as stated by many reviewers, it is impossible to change the cabin temperature, you can only change the air flow. This will need to be addressed before the world cruise as it would be unbearable to try and sleep in a cabin when cruising in the tropics, Asia and northern Australia. Production Shows These were the best we have enjoyed over all our cruises, yes, better than the wizzbang American ships. The costumes each night were amazing, and the singers and dancers could not be faulted. Some of the American ships would benefit from seeing what is achieved by this group of singers and dancers. Birthday We often cruise when one of us has a birthday and on every other ship you can buy a cake, flowers, balloons, blah blah. As they are grossly overpriced we don't bother. Magellan gave us a wonderful surprise; a cake delivered to the cabin, a card, and a printed birthday message from 'your cabin steward' who shyly handed it to the recipient. All free, totally unexpected. Well done Magellan. Ship tours were expensive, as they are on all ships, but the ones we did were well organised and we have no complaints. Food Abysmal. The worst we have seen offered on a cruise ship. Quality control in the kitchen needs serious attention. There was enough food in the buffet - soups, salads, hot dishes, cold dishes, desserts, cheeses, but the quality of so many dishes was very poor. The soups and salads, bread rolls, pizzas and daily roasts were mostly okay, however, the hot dishes - pasta, rice, meat dishes, fish, vegetables - and the desserts were a real hit and miss affair. Lamb dishes were old mutton dishes, chicken dishes were poor quality bone in cuts, rice was cold, pastas were bland, vegetables were either mush or hardly cooked, and the fish dishes inevitably contained fish full of bones.for example, one of us had sword fish and raved about it, the other took a piece and it was like eating rubber. As for the dining room: on the Iceland cruise the Dover sole was melt in your mouth, on the Russia cruise we recommended it to our table mates and it was inedible as the pieces had not been completely scaled, and fish bones abounded. One waiter was too over the top and annoying, the other was morose and glum. Lectures On the Iceland cruise, 12 nights, we had two speakers who gave a variety of talks on diverse but interesting topics. On the Russia cruise, 14 nights, we had one man who gave four lectures, all about a group of tigers in India, and his lectures consisted of showing photo after photo of the tigers. One maybe two lectures would be okay, but FOUR lectures about the same tigers? Entertainers The old comedians on both cruises were well received by the predominantly older aged passengers. The violonist and pianist were excellent, the singer in the Captains Club has a strong loud voice like Janis Joplin, which does not work at all with quieter songs. Activities To be expected, and geared to the age and physical condition of a large segment of the passengers, who enjoyed them. To sum up, there were a lot of very happy passengers who are obviously the target group for this particular ship. The destinations were very interesting to us, the price was very good, however, we would not cruise on Magellan again. Read Less
Sail Date April 2016
I feel people are being far too harsh in their reviews of this great ship. I have been on a number of cruises, including Cunard's flagship, the Queen Mary 2 - So I feel I am in a good place to review ships, especially having ... Read More
I feel people are being far too harsh in their reviews of this great ship. I have been on a number of cruises, including Cunard's flagship, the Queen Mary 2 - So I feel I am in a good place to review ships, especially having experienced so many in the past, and the Magellan exceeded expectations. Boarding in Dundee was swift and efficient. Not at all rushed, but at no point did we have to wait. Staff members were friendly and polite. One first impressions the ship was smaller than our previous cruises, but seemed well maintained and in good condition - especially taking into account her age. Our room was the largest cabin we have every stayed in! Very specious. En suite also very roomy. There was 2 of us in our cabin and at no point did we feel cramped. Ample storage space. The restaurants on the ship were very nice. Again staff very friendly. I did find the selection of food sometimes difficult, and wish there were simpler meals (but maybe that's just me!) Saying that the food didn't disappoint and was always delish. The only other niggle here was the short service times. Part of the fun of going on a cruise I believe is having a wide selection of food on tap 24/7. I'm only 19, and the average age of guests was about 120 so I was somewhat out of place, and already knew that there was not going to be 100's of things for my age group. But I enjoy just strolling around the ship and reading a book. Since we were travelling to Norway it wasn't bikini weather (though this didn't stop some...) and the pools were empty for the duration of the cruise, but I could see that they would be lovely in a warmer climate. Price of drinks onboard were very good value. As a mean Scot myself I don't like forking out hundreds of pounds on a cocktail - and this was the first cruise I've been on where you didn't have to sell your car to enjoy. A wide selection of tasty drinks were available and always provided with a smile. Service could be slow at peak times. To round up. I thoroughly enjoyed my time onboard C&V's flagship. For the price I really can;t complain! Hope they come back to Dundee soon! Read Less
Sail Date April 2015
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. ... Read More
Embarkation for the cruise to the Norwegian Fiords was most efficient and impressive. I regularly cruise and this was by far the quickest embarkation I've ever experienced. After this the cruise experience started to go down hill. Magellan is and old ship and cruises like an old tug boat. Cabin was very noisy and vibrated terribly. The vibration was also present in most of the lounges. Our cabin toilet failed to work twice during the voyage. Temperatures in the cabin were uncontrollable, ours ran unbearably hot, whilst other travellers complained of freezing to death in thier's. Toilet facilities are in the majority for the disabled, which meant long queues for both men and women as despite being large, they could only accommodate one person at a time. At other times there would be an "OUT OF USE" board placed outside the door. Staff training seemed to be on going. Simple instructions as to how to stack glasses and spot a table that needed clearing were constantly being given by senior staff who were not much better trained themselves! Getting a drink in the evening was an impossible task. You could sit for 20 minutes and still not be noticed by the bar staff. Eventually I would go to the bar to place the order to be met by chaotic scenes from behind the bar as inexperienced staff tried to remember what ingredients of each cocktail was! By the 4th day both my wife and I were confined to the cabin as we had both contracted the virus of severe sore throat and coughing which seemed to be on board the Magellan. It would seem from previous cruise reviews that this is an unwanted free of charge extra that comes with the ship! Drinks prices were reasonable if you could get served. Also you didn't want to drink too much as you then had the chore of finding a toilet that either was still in working order or didn't have a queue 20 persons deep outside it! Evening entertainment was average . Quiz shows were chaotically run but untrained staff and the cabaret in the evening was punctuated by very long gaps as the performers got changed or read the script for the next scene. I have cruised for many years and with many companies and this experience will be remembered as one of the less memorable. I am given to understand that the Magellan is going back into dry dock to have its Carnival Funnel removed. Might I also suggest that they remove their present senior management and replace both them and the rest of the crew with competent and professionally trained staff if they exist within this company? Read Less
Sail Date April 2015
I'll be factual rather than give my opinion on this cruise, that way I'm not being too negative. Booked this back in late November as a "cheap" get away for Easter and it was also my wife's birthday and we had ... Read More
I'll be factual rather than give my opinion on this cruise, that way I'm not being too negative. Booked this back in late November as a "cheap" get away for Easter and it was also my wife's birthday and we had never been to Norway and it was on our "to do list". Originally we were booked into an inside cabin on deck 4. We'd read the reviews and found out that Magellan was an old Carnival ship (we've sailed with Carnival before) and had undergone a facelift in 2010 and again when it had passed into the hands of CMV so we were a bit hopeful that it wouldn't be tired and horrible. Anyway, we had booked and when the tickets came through they showed an upgrade to an inside cabin on deck 7. We were very happy with this news. So we drove from Glasgow to Newcastle. Parking was incredibly easy, the boarding process went remarkably smooth in Newcastle. It was really a breeze. From arrival at the Terminal to boarding the ship - 14 minutes. Unfortunately we had not looked closely at our Magellan ship cards. So we get into the ship and are greeted by a line of assistants all turned out smartly. They offer to take our hand luggage to the cabin after going to reception to "check in". So we're told we have been upgraded to a new room on deck 4. I looked at our tickets, showed the receptionist our upgrade to deck 7 and she said "oh we have upgraded you to a new room on deck 4, and outside cabin". Ok says I but before we go I had to present a letter to the reception desk stating my wife was fit to travel as we've just discovered she is in the early stages of pregnancy and she's asthmatic. Reception says not a problem, take the letter and off to our new outside cabin we go. Now this is where it gets.... well a bit awful. Arrives on deck 4, has the door opened for us and the stench of cigarette smoke is unbelievable. Its dark, its tiny, its not an outside cabin. The stench caused my wife (pregnant and asthmatic remember) to almost throw up and she couldn't stay in the cabin. Her airways were closing over within minutes and found it hard to breathe. Outside cabin I hear you say... no it had a porthole which was closed tight with a large metal plate and huge screws. We go up to reception, and speak to the same receptionist who we spoke to not five minutes earlier. My wife is currently gasping for air and cant be anywhere near the cabin. So I speak to reception and ask what the hell is happening? Its not an outside cabin, it stinks of smoke, is uninhabitable and we cant stay there. Receptionist responds that she cannot do anything for us until 8pm once everything is settled and she can see what rooms are available. As more and more passengers boarded it was becoming very busy in the reception area which is right next to the boarding ramp. Anyhow I go tell my wife this who is sitting in a nearby bar. She says she will go and see reception - she gets the same run around. At this point I phone CMV Head Office to enquire about this as we're not able to stay in our cabin - it would be dangerous to the health of my wife to stay more than ten minutes in that cabin. Not to mention the fact that the room isn't the one we were promised. I said to head office that either it gets sorted or we're off the boat. Head Office apologise profusely and try and call the ship. They cant get through so suggest we go and speak to the Head of Reception who should be able to help. So I go down to our cabin to see if our luggage has been delivered so we can sort things out or get off the ship only to find that there is one of bags missing. So up I go to reception, and I speak to another receptionist (not the same one but there were only two on at this time). I clearly state the issues at hand, tell her I phoned head office and I had to speak to the Head of Reception and that if we weren't moved within half an hour and everything resolved - we were off the boat before it sailed. She said she couldn't help and that it was outwith her control at the moment. Could I come back later? I said no. I was sitting in reception and if nothing happened and I wasn't able to speak to the head of reception within half an hour we were off the boat. If we were to go back to the cabin assigned she could either have us off the boat or in the infirmary with my wife who wouldn't be able to breathe. I take a seat and wait for the Head of Reception and within a few minutes... she came and spoke to me. Apologised profusely for the issue, that they had a few technical issues on board and some people had to be moved around. She assured me that the cabin on deck 4 was an upgrade (from cat 4 - inside on deck 7 to cat 6, outside on deck 4). I responded that an upgrade from a spacious cabin on 7 to a smelly, dark, tiny hole on deck 4 with a metal plate closing over the porthole was not an upgrade. Also that my luggage was missing. So after a few calming words, she said she would try and see what she could do. I now spotted my missing luggage in a pile of bags near reception that all had their luggage tags "lost in transit". So I was shown to deck 7, where I was offered an outside cabin (7062) which was nice and bright with a window (and it didn't stink of smoke). So I accepted our new room and thanked the Head of Reception. She went above and beyond and said a fruit basket would be delivered as an apology (which never arrived). I reminded her that it was my wife's birthday on the 10th and I had arranged a cake for the restaurant on that evening. She took a note and said she guaranteed it would be there. So nice(ish) room - Category 11. Having travelled on MSC, Carnival as well as few other companies this new room was at the base level of ships that are a decade or so old, so its probably a lot nicer than most of the cabins on board the Magellan. Anyhow...the room became unbelievably warm during the evening, even with the AC cranked up to max (which sounded like a roaring fire but all that it managed was a slightly cooler breeze than the room). I spoke to a few people on board and they all said the same thing - that their rooms were incredibly warm. The food was ok. Breakfasts were good, fantastic egg station which did freshly cooked eggs and omlettes to order. Dinner in the restaurant was good, although with a pregnant wife who was constantly nauseated with the smell of food it was a bit challenging at times with strong smelling foods like snapper. The food was either good(ish) or acceptable at worst. I wouldn't rave about it, but the service in the restaurants were pretty good all round from the serving staff. Drinks were a bit slower to appear as there was a dearth of drinks staff and some of those were worse than useless. My wife asked a drinks waiter (with the red waistcoat to distinguish themselves from the orange serving staff) for a drink and he said "I'll get one of my collegues to attend to you" and then walked over and started talking to his other drink waiter colleagues where they proceeded to chat for five minutes until I went up to the bar and ordered our own drinks directly. So the staff in the restaurants and room service were amazingly good and attentive. Everyone else.... not so much. Tired ship, a lot of TLC needing done. A lot of empty spaces inside were just unused and left vacant. We went to Norway but all the on deck bars were just empty and never manned nor cleaned so it was a bit sad being on deck (even in the cold the sights were amazing- the fjords are just unbelievable). I think personally (and I'm now talking about opinions) that they could've squeezed in a day in another port like Stavanger as we passed there a few times back and forth and sometimes we arrived mega early or had to slow down to avoid arriving the day before (like our trip back to Newcastle - the last segment at half speed or slower). Oh and the fruit basket for all our trouble? Never arrived. Birthday Cake? I went to reception at noon on the day of my wife's birthday to double and triple check that the cake was on order. I was told it was. So sitting in the restaurant after dinner... twiddling our thumbs waiting for cake? Didn't show. I went to reception after dinner to ask what had happened. I was told that the cake was on the list and it should've been there. So reception organised for it to be delivered to the room. 9pm... it showed up. Bit late for chocolate cake as we had to be up and off the ship early next day to disembark. So Norway Fjords - gorgeous. Norway Villages - ickle and picturesque. Bergen - lovely. CMV - Never again. I wouldn't recommend them to anyone - and even if given a free cruise, I'd doubt I'd go. Read Less
Sail Date April 2015
The Magellan is supposed to be the flag ship. All I can say is I feel sorry for people who have paid good money to go on holiday with this firm. We constantly see adverts now saying how warm, helpful and friendly staff. We never knew our ... Read More
The Magellan is supposed to be the flag ship. All I can say is I feel sorry for people who have paid good money to go on holiday with this firm. We constantly see adverts now saying how warm, helpful and friendly staff. We never knew our cabin maids name until the day before we left the ship. This along with the waiter at our fixed dining table not tell us his name ever even when asked. Bar staff could not even organise a glass of iced water with lemon, without the main server stepping in to help. Table service in the bar was like watching a farce comedy with the waitress going from table to table with a tray of drinks asking if they belonged at that table. Our two drinks went to five different tables before we got them, despite waving to get her attention. We had tried this cruise in the hope it would live up to what was advertised, so we could go on the longer cruise advertised from Newcastle. I personally would travel backwards and forwards to Southampton several times for a cruise with a proven good name and service. This is the only time we have ever stopped our tips. We took half of them off towards the end of the cruise with a complaint. We did get a reply saying the company would be in touch on our return home, 2 months later we are still waiting for this to happen. On the last night service was appalling at dinner so we cancelled the other half of the tips. We only gave our cabin maid a tip, which in truth she just say earned. She was very cold and unfriendly, to say she looked unhappy is an understatement. My husband had a bad accident to his head on the first night, blood everywhere and 5 stitches. I had to phone twice to get the medics to the cabin. Despite them knowing it was a very bad cut and bleeding heavily to the head on a 65 year old passenger, they came without any thing to start off treatment not even a chair to take him to the medical centre. My husband had to walk the full length of the ship to get seen by the doctor, this only made him lose more blood, as it was pumped around. He said afterwards he felt as if he was going to pass out several times. Again we wrote about some poor points of the treatment and still waiting for follow up. Many of the other passengers also said they were very disappointed with the ship and crew. It was good only having to travel to Newcastle to start our holiday. Unfortunately boarding was a shambles and that set the standard for the rest of the holiday. It was a holiday from hell from start to finish and would advise people to do there research before even thinking of using there money to pay for such a very very poor service. If this was our first cruise it would have totally put us off. Anyone who was on this cruise as there first please try another with a different firm. You have not had a true cruise experience on this cruise. We did not want to rate it in the section for them as it was worse than their lowest poi nt in our opinion. Read Less
Sail Date March 2015
We have just arrived back from a Norwegian fjords cruise on the Magellan. Our previous experience was with MSC and on each occasion we have been attracted by the value for money fares and the fact that we don't have to negotiate ... Read More
We have just arrived back from a Norwegian fjords cruise on the Magellan. Our previous experience was with MSC and on each occasion we have been attracted by the value for money fares and the fact that we don't have to negotiate airports. Embarkation at Dundee was smooth, even though ours seemed to be the first cruise ship to depart from here. Parking was at a car park in central Dundee ( a very short taxi ride away), in a secure car park. (The parking attendant and taxi driver were delightful and a great credit to their city.) The cabin was lovely; spacious and well fitted out with loads of storage. The cabin steward was attentive but not obtrusive. The public areas were very well decorated and there was usually enough seating in public areas. We paid for the all inclusive drinks package which included a wide range of beers and cocktails. The bars were often quite busy and it could take some time to get served; this was an issue of insufficient staff rather than incompetent staff. Every member of staff which I met was, without fail, friendly and hardworking. We didn't see the entertainments other than the comedian (Les Bryan who was hilarious) and a lecture on life in Norway by Eric ? which was very interesting. We only ate in the formal dining room for 2 evenings. Whilst we enjoyed the food, the company and the experience, we found we preferred the informality of the Raffles Bistro which had an excellent range of quality food. The ship moored up in small harbours and due to its small size these were central locations and an easy walk. In conclusion, we had an excellent holiday. We do notice that there always seem to be a contingent on any cruise who like to spend their time talking about how other cruise lines are invariably better and how many times they have cruised before. There are always problems if you look hard enough, but for value for money and a feeling of being well looked after the Magellan ticked the right boxes. Read Less
Sail Date March 2015
Magellan Ratings
Category Editor Member
Cabins 3.0 3.7
Dining 4.0 3.6
Entertainment 3.0 3.2
Public Rooms 4.0 3.6
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.5
Enrichment 3.0 3.0
Service 4.0 3.9
Value For Money 5.0 3.6

Find a Magellan Cruise

Easily compare prices from multiple sites with one click