because ship leaving newcastle on 12/6/23 to dundee/ france /spain poor room service , filthy carpet, staff not trained , cold food, problems with a/c ,toilets etc etc i reported problems with food being cold and was told by a member of staff that when the ship was at sea it was windy !!!!!!! witch made the food cold i prefer that the air conditioning did not work properly, at ...
Impression given was ship refitted.This was engineering and repainting exterior .Not cabins.Boarding cards invalid had to queue in reception before access to cabin.Bathroom tiny.Anyone large would be unable to use toilet,which regularly stopped working.Safe stopped working day 2 and after 4 requests to reception for someone to fix it and 3 people looking at it,gave up and then had to carry any ...
Liked the look of the cruise itinerary, and departing from Newcastle is more convenient and an easier port to get to than other ports. Booked an executive suite which are supposedly the best cabins on board and are on deck 10. Bad decision. Must say the cabin is spacious and well furnished BUT the inescapable element is constant noise from the deck above. We noticed it initially during the first ...
My wife and I recently took our first cruise. We travelled on Deck 5 in an outer, windowed cabin, on Fred Olsen's Balmoral to the North German ports of Bremen, Hamburg and Kiel dep Newcastle 19 November. To say it was grossly disappointing would be to ignore the few highlights, but even they are too few to persuade us to repeat the experience.
The worst aspect was the selfish and uncouth ...
What an awful experience, from the boarding debacle in Newcastle to the dire pub singer in the lounge it was one disappointment after another. Luckily the destinations more than made up for the forced jolity of the ship life. We were lucky to have a balcony which gave us some relief from the rampaging kids, vest adorned Neanderthals and screaming women. It was pot luck with the service, some very, ...
We chose this cruise ship because we thought it would be hassle free travelling from Newcastle - How WRONG we were, after arriving at Cruise Terminal we queued for 2 hours outside on road&pavement)with all our luggage before it was taken from us, then we had to wait another 45mins to check-in. We booked this cruise 9 months before & paid full price for an inside cabin as they wanted double the ...
Seen an all inclusive cruise in TUI in Aberdeen and as we enjoyed the previous cruise with Barr head travel we thought we would enjoy this one been all inclusive we surmised we were getting a good deal. NOT. First we were given an inside cabin but paid for an outside had to move the next morning. The Food was cold all the time we were on the ship. The ship was delayed going into 3 ports so we had ...
The worst cruise of our lives. I became sick on the second night and was confined to cabin with my husband for 48 hours, it would seem that we came off lightly, some people had longer confinement, o e lady told us it was 4 days.
the cabin was nice but the floor was never hoovered ,there was dirt on the inside of the wardrobe doors, there ware no handles just a groove to open the door. The ...
We have always wanted to cruise the fjords and have been looking forward to this holiday for several months. My partner has problems with his breathing and cannot walk long distances, for this reason we chose Fred Olsen because the ships are smaller than many of the other cruise lines.
Embarkation at Newcastle proved to be a nightmare, we asked whether it would be far to walk and were told ...
Never again. The so called "Superior Balcony Cabin" was filthy. Furniture drawers had not been cleaned out for months with residual filth including a drawer which refused to close because of soiled underwear left behind.
Response to complaint poor - was offered a move to a state cabin but it was little better in terms of cleanliness. Our cabin was never hoovered during the entire ...