3 Regent Seven Seas Navigator Cruise Reviews for Luxury Cruises to Bermuda from New York (Manhattan)

I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as ... Read More
I have been a long time Regent cruiser and was concerned about the quality of service after the takeover by Norwegian. In October my wife and I took a 10-day cruise to Canada and then Bermuda. We found the staff as warm and friendly as in the past and the food was at least as good. The entertainment was moderate as I expect on a small ship, but the performers were enthusiastic. But… My wife uses a mobility scooter and transport chair which we brought on the cruise. The access to the pool deck and specialty restaurants was made especially difficult. Scooters had to navigate the lip between the corridor and deck and they created an extra barricade with an inclined plane to ease the scooter across the lip. But the plane did not slope to the ground but started with a two-inch vertical rise. To negotiate this the scooter had to be perpendicular to the rise and moving relatively fast. The problem was the stairwell was close to the deck access and there was little room for maneuvering. It was worse leaving the deck since the fast-moving scooter was headed toward the stairwell. A tense experience, to say the least. Leaving the ship in port was an adventure-in-itself. The gangway was set up in much the same way as the as access to the pool deck and disregards the needs of those who need mobility assistance. It took two crew members to move the scooter over the hump. The ship stayed in Bermuda for two days, the longest on the cruise. But none of the excursions were available to the mobility impaired -- even folding wheelchairs. This really did not matter since the gangway was steps rather than an incline. The crew offered to carry my wife and scooter down the steps, but we did not want to be singled out. Finally, the stress was too much and the scooter transmission was damaged. Half way through the cruise we filled out a questionnaire and we expressed these complaints. We were ignored. The changes that would have solved these problems were simple and inexpensive and the failure to implement these changes shows indifference, at best. Read Less
Sail Date October 2018
I’ve cruised many lines, including Princess, Celebrity, Windstar, Paul Gauguin, RCCL, HAL & Crystal. I had heard so many accolades regarding Regent, & I was determined to try them. It’s been 6 months since our cruise (there ... Read More
I’ve cruised many lines, including Princess, Celebrity, Windstar, Paul Gauguin, RCCL, HAL & Crystal. I had heard so many accolades regarding Regent, & I was determined to try them. It’s been 6 months since our cruise (there were 4 of us, in 2 cabins), but my disappointment has not waned & I cannot see myself attempting another Regent cruise - at their prices, they were far below my expectations & not worthy of a repeat. — The cabins were wonderful, comfortable, & our attendant was also wonderful. — The main dining room was too brightly lit & it ruined the ambiance of a gracious evening. One night they lost power for a short time in the brightest lights & people cheered; when the brights came back on, you could hear the grumbling disappointment. We asked for dimmer lighting, but I suppose we were one of the few because that did not happen. It was bright like a MacDonalds, no exaggeration. The food was very good, the wait staff rushed with service varying accordingly. We had some kind of VIPs on board & it was pretty angering to watch the multiple staff tripping on themselves to serve them - while we sat unattended waiting. — The 2 specialty restaurants were both disappointments, in food & in service. All 4 of us agreed, our meals were poor. We complained about the meals in the steak restaurant & they apologized profusely, asked us to give them another try ... why would we try again when we couldn’t even eat the steaks? — The drinks were poor & I sent back a few of them. I also had to start asking for doubles and/or extra shots because they skimped on the alcohol. Even the martini olives were small! That may sound petty, but I enjoy a well made martini with great olives - which was not to be had on this ship ... nor a decent Old Fashion, nor a decent Manhattan. The bar staff were polite, but not friendly & after 10 days on the ship not one of them acted like they had ever seen us before, even when we greeted them by name & tried to engage them. — Most of the tours were terrible. We paid $150 per person extra (as best I recall) for a tour in Boston to the Kennedy Library. We arrived at the library later than had been expected by the guide & our time in the library was very rushed - so I didn’t enjoy what I had been looking forward to. Our tours on Bermuda were both terrible - one was on a sailboat that was too small for all the passengers & many of us sat uncomfortably on deck. Many sat packed into the well. There was never a discussion of safety or life jackets & if I had not sailed before I imagine I would’ve been scaired sitting against the mast on a flat deck, cutting through windy seas. The other Bermuda tour was 7 people packed into an RV & a drive-about. We ended up in the 3rd row of seats, with 3 of us tucked in, which meant that 2 of us half-sat on the wheel wells & the one in the middle was a sardine. We left that tour at the first stop & were thrilled to be out of that RV. A very disappointing cruise, for many reasons. This was definitely not the “luxury” I had anticipated, was far less luxurious than many other ships I’ve been on, and was way, WAY overpriced for what we received. Read Less
Sail Date October 2018
Despite missing Bermuda and adding a day in New York and an extra sea day, this cruise was very nice. The service was excellent. The tours were well organized. Embarkation and disembarkation went smoothly. The food is good and well ... Read More
Despite missing Bermuda and adding a day in New York and an extra sea day, this cruise was very nice. The service was excellent. The tours were well organized. Embarkation and disembarkation went smoothly. The food is good and well presented. We had not been on the Navigator since it was refurbished and thought the decor overall was very pleasant. Tea time was poorly attended which we found surprising. Setti Mari was also not very busy the one time we dined there. The food was very good, but we do not like the buffet part of it. We ate in Prime 7 once, and found the service a bit lacking. The Compass Rose is our favorite restaurant. The maitre’d’s and wait staff are just outstanding. We found there was always enough on the menu to choose from when the specials did not appeal to us. There is a reason this was our sixth cruise with Regent: the level of personal service is outstanding. Read Less
Sail Date October 2017
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

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