Cruise Ratings
See Reviews For
Sail Date: September 2018
The destinations and season were both of interest to my wife and myself. Since it's a small ship (490 passengers) entertainment is constrained. The performers did a good job in a small space. The ports were good and some are only ... Read More
The destinations and season were both of interest to my wife and myself. Since it's a small ship (490 passengers) entertainment is constrained. The performers did a good job in a small space. The ports were good and some are only accessible by small ships. The food was excellent, fresh, tasty and served efficiently. Beverages were included as usual with Regent with a good selection and they were well prepared. The pre-cruise hotel was top of the line and in a good location. We were able to walk to the theater for Hamilton. Transfers between airports and hotel were comfortable and well managed. We missed one scheduled port due to rough seas. Even though it's a small ship it is very seaworthy. The staff were both friendly and efficient. It was quick and easy to get to shore when tied up a the dock and when tenders were used. High quality as usual with Regent! Read Less
156 Helpful Votes
Sail Date: September 2015
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a ... Read More
I am a retired Navy Captain with 30 years of service and a Doctor with 2 postgraduate degrees. My spouse is retired and has a computer science engineering degree. I have spent 2 years aboard a naval aircraft-carrier and 2 years aboard a naval destroyer tender, which had approximately the same propulsion system as the Seven Seas Navigator, two controllable pitch propellers. We departed New York Harbor 26 Sept 2015 around 8:00 PM. As the ship began backing away from the pier, we noticed heavy vibrations and the rear section of the ship began shacking violently. The heavy vibrations and violent shacking remained throughout the duration of the cruise. We noticed that the Captain reduced the cruising speed to try and reduce the vibrations. At times it become much worse. We had approximately 3 hrs of sleep that night, with calm seas. 27 Sept., we arrived in Newport, Rhode Island on time in calm seas, with blue skies and high clouds. Departed on time calm seas. Heavy vibrations and noise from ceiling, drawers, cabinets and doors. Unable to sleep, period. 28 Sept., we arrived in Boston on time. After two nights with very little sleep, I went to the Guest Relations desk and asked if I could change to a room further forward. I was told that would be impossible, because the ship was full. I stated that there is something wrong with the ship’s propulsion system causing excessive vibrations. They looked at me with a total blank stare and declared, “There is nothing wrong with the ship.” Lie #1. 29 Sept., arrived Portland, Maine with calm seas and fog. It is now obvious that the action of the seas is NOT the cause of excessive vibration. That evening the Captain announces that we will not be stopping in Rockland, Maine, due to the weather and that it would be difficult to operate the tenders. Another sleepless night. 30 Sept., as we slowly limp our way North to Saint John, NB the vibrations and noise level in our stateroom and La Veranda dinning area increased dramatically. At breakfast in La Veranda, the room was shacking so badly that passengers were holding on to the tables attempting to eat. Many just got up and left. This has now escalated into a safety and comfort issue for many of the passengers. This was unacceptable. My spouse and I went to the Guest Relations area to speak to the General Manager, Davor . I asked him directly and politely what is wrong with this ship and I informed him that I believe that there is something very wrong with the propulsion system. He stated there was nothing wrong with the ship that the vibrations were due to the action of the rough seas. Lies #2 & #3. I also stated that I believe that may be a contributing factor, minor at least, that we were unable to visit Rockland, Maine. I suggested that at the very least to compensate the passengers with free wifi. This set Davor off in a rage. In front of other passengers and staff, he said, “if you do not keep your mouth shut, I will throw you off the ship”! We pull into Saint John, NB that evening with heavy wind and rain. 01 Oct., Saint John, NB. at breakfast the Captain makes an announcement. He did not realize the low tide was more extreme than expected, due to the full moon. As a result, we would not be able to leave the ship for a few hours until the crew can place the gangway on the starboard side. Note: the ship was docked with the stern facing the storm rather than bow and I believe that there is a disembarkation exit on a higher deck on the port side? 01-02 Oct., night sailing from Halifax to Sydney finally got to sleep with the help of sleeping pills supplied by another miserable passenger. Woke up in the middle of the night by 4 extremely loud bangs on the hull?! 03-05 Oct. asked to see the Captain on the bridge. Told by the Guest Relations Dept., that would not be possible. I only saw the Captain once with another officer walking through the restaurant La Veranda ,while we were experiencing heavy vibrations. 06 Oct., Montreal: As the ship backed up along side the pier on the port side, I noticed a large crane and 2 enormous trucks with the name Divex Marine Inc. emblems on the sides of each truck. This company is noted for its underwater ship repair services and has been used by the US Navy. Once the ship was securely docked they had 3 divers in the water. The divers worked continually 24-30 hours in rotating shifts. I spoke with one of the divers and he said that they were working on one of the propellers. In conclusion: 1) In speaking with some of the service crew, one who had only been on the ship for one month and worked on other Regent ships, they all said that they have never seen a ship shake so violently, for so long. 2) In speaking with one of the restaurant managers early on in the cruise as to why the ship vibrates so much and he said that there is a problem with one of the propellers. Staff also indicated the ship was going in for an overhaul/refurbishment in March 2016. 3) There were several passengers at any given time at the Guest Relations Dept. desk complaining about wet, moldy carpet in their rooms, stained passageway carpets, heavy vibration and noise in there staterooms. It is obvious that the Captain,Chief Engineer and General Manager knew of the condition of the ship. Yet, they chose to, or were told to go to sea. They put the safety and comfort passengers at risk. I personally spoke with the president of Divex Marine Inc., Mr. Michel Birs, phone # 450-441-2974. He confirmed that there is a problem but could not go into detail because he had to sign a nondisclosure agreement. Obviously, one must conclude that ship staff and management is trying to coverup a very big problem. My spouse and I feel we deserve a full refund from this experience, and hope Regent will do the right thing. We chose this cruise because we have sailed on the Seven Seas Mariner to Alaska, and had a fabulous time on a wonderful ship. We will not accept credit toward another/future cruise as compensation. In short, we found our Regent Seven Seas Navigator experience a complete disaster, and Regent Management dismissive and far short of the standard of service one would expect from a five star passenger vessel. To think we paid over $20,000 for this dismal experience. Read Less
1 Helpful Vote
Sail Date: October 2014
Our third trip with Regent ( we've been with Seabourn and Silversea) and our second on Navigator, having done the San Francisco to New York leg last year, we opted for the NY to Montreal section. This was an unusual cruise for us as ... Read More
Our third trip with Regent ( we've been with Seabourn and Silversea) and our second on Navigator, having done the San Francisco to New York leg last year, we opted for the NY to Montreal section. This was an unusual cruise for us as we were going from sun to decidedly cool weather. The other 6 star lines are very good in their different ways, but we do feel Regent staff seem to have that spontaneous friendliness which pervades - and yes we do know that they work all hours for months at a time. The Compass Rose really is excellent and one feels comfortable as a two or sharing a table. We personally would prefer the verandh/setti Mari to be service only in the evening with a change of appetisers as well. Some items in tureens for self service tend to dry a bit. Prime 7 is an excellent fine dining experience and performs well. Thankfully they seem to have reduced vegetables a bit so one is not so overwhelmed and the waste on plates (which we as elderly UK residents who had to eat up everything after the war hate to see) may be less. We had a penthouse suite which has similar configuration to others but a 'butler' service as well as the attentive housekeeping staff. An interesting experience and one which we enjoyed with an extremely pleasant and knowledgeable young man. Cabins have everything you need. Trips were good and interesting with one hiccup where a group was sent early to the tender without us - a learning point more fore the staff than us! In particular Sanguenay and Quebec City are not to be missed ( although perhaps you might see more of Chateau Frontenac if you visit on your own rather than for the group tea.) The odd hiccup and thought - the agents for transfer from the Hotel in New York were somewhat dysfunctional and might have come from Fred Carno's circus (Regent were aware of this from several members). In my last review I lamented the lack of a fourth restaurant like their other two ships, and similar sized ships on other lines ( but their 3 restaurants are good). I personally can't come to terms with tumblers provided for wine at lunchtime in the verandh, and the catering manager could only name one quirky hotel in Switzerland that does the same. Wine glasses were provided when requested! My wife and I can't come to terms with the somewhat boring and repetitive moves of the dancers and gymnasts - we could have walked into the theatre in any of our 3 Regent cruises and not known which one! Jean Ann Ryan needs a rethink. Other entertainment and particularly Crew Kapers were excellent. These are minor items because overall it is a five star/six star experience and there is plenty to keep even the most picky people (could that be us?) happy. We shall be back on Regent.   Read Less
62 Helpful Votes
Sail Date: October 2014
This was our first ever cruise and we were very impressed on arrival. During the cruise, the crew was exceptional and attentive and the food was overall very good including the wine selections. The furnishings in the ship were good as ... Read More
This was our first ever cruise and we were very impressed on arrival. During the cruise, the crew was exceptional and attentive and the food was overall very good including the wine selections. The furnishings in the ship were good as well. The excursions ranged from excellent to average. We did experience vibrations as others have commented on especially in the rear of the ship and in the theater. We did have a MAJOR problem with a recurring noise in our cabin that woke us every night or early morning. As a result, we never got a good night's sleep and were extremely tired most days. When the noise first started, I complained to the Guest Services/Reception desk who said they would look into it. The loud noise sounded like two empty pipes hitting together and originated from the ceiling in the bathroom or in the hall inside the cabin outside the bathroom. It lasted no more that 1 or 2 seconds but was loud enough to wake us. Guest Services/Reception was good in following up saying they checked during the day when we were on an excursion and could not hear anything. I continued to complain and finally took my complaint to the General Manager. I suggested the clanging noise might be due to water hammer causing the pipes to vibrate and hit together. At my suggestion, he went to the cabin above while the guests were out and opened and closed the faucets and could not replicate the noise. As the days passed, I started noting the time noise occurred. The strange thing was that it happened every morning at ~2:50 am! I kept my watch by the bed and every morning was awakened at that time by the clanging. It also happened at other times sometime one clang and sometime two clangs, one after another. I asked about moving to another cabin but the only one available was at or near the rear of the ship where there would be some amount of vibration. We had already experienced vibration in the rear of the ship in the restaurant, etc. so that did not sound like a good alternative so I declined. We had also had a couple of nights of rough seas and purposely selected our cabin to minimize ship movement. The last night we were onboard, we had just fallen asleep at ~10:15 pm and got a double clang! I was very upset and called the GM. After apologizing, he or the Concierge said they could move us to cabin 619, next door. I was shocked that the cabin door was vacant and wondered why we had not been offered this before! In any case, to get dressed and move at 10:30 pm did not have much appeal and the move might be so upsetting we may not have gone back to sleep so we stayed in 621. Unfortunately, maybe we should have moved. The double clang at 10:15 pm was followed by the 2:50 am clang, another at 4:30 am and a double clang at 6:30 am! By 6:30 we had enough clanging and got up. We were not in the cabin much during the day except during a day of sailing. The noise did occur but I cannot remember how many times.   Read Less
2 Helpful Votes
Sail Date: October 2012
For those of you unfamiliar with Regent, do yourself a favor and go to Cruise Reviews section of Cruise Critic and read the article on Regent. This will give you an idea of what to expect, but, hopefully my review will give you some ... Read More
For those of you unfamiliar with Regent, do yourself a favor and go to Cruise Reviews section of Cruise Critic and read the article on Regent. This will give you an idea of what to expect, but, hopefully my review will give you some additional insights. We do not consider ourselves seasoned cruisers, having only 5 cruises between us, on everything from a now defunct Greek line to Princess to Regent. However, we do consider ourselves as well traveled, having been all over the world. We like great food and wine, expect good service and first class accommodations. We're not big into the casino scene or late night entertainment, but love history, sight seeing, beautiful scenery and meeting interesting people. After a wonderful trip on Navigator from Vancouver to Anchorage in August of 2011, we looked for another trip for this year. Our travel agent is based in Scottsdale, Arizona and mentioned that they were putting together a group of clients to do the October 14-24 trip from New York to Montreal. We readily signed up and looked forward to seeing New England and Canada from Navigator. Arrived one day prior to sailing on a balmy fall day in New York City. Our transfer from La Guardia to the Intercontinental Times Square was a private town car with a former NYPD officer as our driver. He regaled us with stories as we entered Manhattan, even pointing out his favorite restaurants along the way. We were quickly checked into the Intercontinental and were disappointed to be assigned a handicapped accessible room on the third floor. It had two queens, rather than the requested king, and had a lower hanging rod in the only closet, which meant our suit bag dragged on the floor. As it was only one night, we made the best of it and set out to explore the hotel and neighborhood. We had a fabulous meal at Keens Steakhouse (72 W. 36th) - do try the famous mutton chop! After a good night's sleep we went to the pre-cruise buffet and met some fellow passengers. Service was poor at the buffet and after trying to track down more coffee, we made a bee line for the closest Starbucks. I usually judge a pre-cruise hotel with one simple question - would I come back on my own on a future trip and the answer here is simply no. The nearby Westin is a better hotel for a comparable price. Embarkation was not as smooth as it could have been. We were told to wait in a lower level ballroom and only come out to the transfer area when our number was called. Needless to say, we waited and waited well past our 1:30 PM departure time. It was finally about 2:30 when we were called to identify our luggage and board the bus. Fortunately we had a nice, scenic drive along the west side of Manhattan, passing the Intrepid and the construction of the new World Trade Center. Emerging from the Brooklyn/Battery Tunnel, it was a short drive to the Brooklyn Cruise Terminal, which is a huge and beautiful facility. As we were the last bus from the Intercontinental, it was a breeze getting on board. We went to our suite and leaned out on the balcony to see the Manhattan skyline to our right and to our left, in the distance, the Statue of Liberty. A bottle of champagne was chilled and waiting as were envelopes containing all of our excursions and spa appointments. We spent the rest of the day wandering around, re-acquainting ourselves with the ship. Dinner was at Setti Mari, which was new for us. The La Veranda is turned into an Italian themed dining venue for dinner only. Ala carte choices are excellent, including primi and secondi courses of pasta, chicken, seafood and beef and veal. We ended up dining in Setti Mari more than any other restaurant during the entire cruise due to the intimate size of the space, enthusiastic staff, headed by Stefano, and the excellent antipasti buffet and scrumptious dessert selections. All wines were Italian unless you requested something else, which we did occasionally. Scheid Chardonnay was excellent and something I can't find in my hometown. Sail Away was spectacular, with the Manhattan skyline ablaze with lights, Lady Liberty holding her torch and the Verrazano Narrows Bridge straight ahead. We went to the upper deck to crane our necks as we sailed under the bridge and then returned to our suite to turn in and get ready for Newport, Rhode Island. The suite's are really fantastic. Plush bedding, flat screen tv, comfortable seating and oodles of storage. The walk in closet is stocked with built in drawers, three different hanging rods, with wooden hangars, a long row of hooks, belt/tie rack and a safe. The marble bath is spacious with a small tub and walk in shower. Bath products are L'Occitane and the towels are plentiful and appear new. I appreciate the built in vanity area, with good lighting and a portable magnifying mirror. Robes and slippers are standard, as is a huge umbrella, extra blanket and a fully stocked beverage refrigerator. Our routine was established last August on Navigator - while I get ready, my husband gets us a latte and mocha from the espresso bar on the 6th deck, then we decide where to catch breakfast. We usually did La Veranda, though lots of hardy souls browsed the pool deck for cold options and ate under heat lamps. Choices in La Veranda run the gamut from pastries, cereal, fruit, meat, cheeses to made to order eggs, pancakes, and the best french toast you'll have anywhere. We always approached either Stefano or Alan, who manage the restaurant, and asked to be seated. Upon being seated we were always promptly offered water, coffee and juice and asked if we wanted to order or go to the buffet. If we were in a hurry to catch an excursion, we usually did the buffet, but found they were super fast with made to order items as well. We never had to wait for a table and almost always had a window seat. Excursions were handled well by meeting in the theater area and trading your pre-planned excursion tickets for a tour number. When called, you were escorted to the gangway and either were tendered or walked off the ship, depending on which port we were in. (By the way, I booked all of our excursions on line back in April). Representatives always met you on the dock and off you go. Most Regent excursions are included in the cruise price, with a few exceptions. For example, we did pay extra to attend a Seafood 101 Cooking Course at the Culinary Institute of Canada (trust me....worth every penny!) A few excursions were spectacular (Acadia National Park) and a few were duds (Sydney Walking Tour), but all in all, very enjoyable. Many people wore comfortable clothes, lots of jeans, khakis, layers and sturdy shoes. Our post excursion routine was either reading by the pool - yes, I said pool, or playing team trivia in the Galileo Lounge. We had unseasonably warm, sunny weather and calm seas. We always changed for dinner and my husband was glad he brought two sport coats as most gentlemen wore a jacket after 6:00 PM. I saw few dresses on ladies, but lots of nice slacks, beautiful sweaters, scarves and the occasional bling. We did dine twice in the reservation-only Prime Seven. Steaks and seafood are king here and the service and atmosphere are top drawer. Compass Rose is your other dining choice and is by far the largest dining room. I really appreciated the addition of some Prime Seven entrees on the Compass Rose menu every night. We ended up in Compass Rose three nights, one of them as guests of the General Manager, Davor. I can heartily recommend any opportunity you get to meet the officers and crew. We learn so much every time we meet them. The captain, Daniel Green, was everywhere. He was often at the gangway when we entered or exited the ship and could usually be spotted in the restaurants dining with staff and passengers. After dinner you have a few choices. Entertainment takes place nightly in the theater, or you could opt to go to the casino or have a drink in one of the lounges where a piano player or the orchestra might be playing. We often stopped by the computer room in the library to check email or read the news. WiFi is available, but expensive. If you reach "Silver" status as a frequent Regent traveller, you receive free WiFi, but as we discovered, it was not consistently reliable. With only one sea day, we saved our spa appointments for the day we cruised the Gulf of St. Lawrence. My husband was skeptical that he would get a really intense massage on a cruise, but was raving about the quality of his deep tissue massage. My hot stone pedicure was fabulous. Spa services are provided through Canyon Ranch and are top notch. Again, we booked these services directly through Canyon Ranch at Sea before we left home. This is important as we noticed people trying to book last minute treatments and not being able to get their choice (if at all). All in all, Navigator is a great ship. Small size - 480 passengers, large crew, excellent dining, beautiful public spaces and large suites. The crew are phenomenal. We were usually greeted by name everywhere we went, wait staff remembered our drink preferences - whether is was Perrier, Diet Coke, Grey Goose Martini - up, twist, no vermouth, non-fat latte, mocha with whipped cream....Chardonnay, Dark Beer...they never missed a beat. I admit to having favorite staff - Elvis, Navin, Austin, Eduardo, Stefano, Alan and, of course, Davor and Capt. Green. To improve the experience, I would recommend a few things: 1. Update your computer/wifi system. We found the computer area too small, the equipment dated and it appeared that the servers were overwhelmed when everyone was online at once. 2. Expand your gateway airports to include regional airports. Free airfare isn't really free if it's only out of a handful of major cities. We are 6 hours from either Detroit or Chicago and are forced to pay extra to get to the cruise. 3. Allow us to rate excursions and other non ship processes. Although very interested in seeking survey feedback on-board, there was no mechanism to report on the quality of the pre-cruise hotels, transfer process, or each excursion. With Hurricane Sandy bearing down on the east coast, I am grateful that we had beautiful weather and hope everyone stays safe on Navigator (I think she's in Sydney, Cape Breton Island today). Happy Cruising! Lady Madeline Read Less
20 Helpful Votes
Sail Date: December 2010
This was our first time with Regent, having previously sailed extensively with HAL, and were looking forward to an "enhanced" experience. Unfortunately this was not the case. The problems started with the hotel and transfer ... Read More
This was our first time with Regent, having previously sailed extensively with HAL, and were looking forward to an "enhanced" experience. Unfortunately this was not the case. The problems started with the hotel and transfer arrangements pre cruise. The hotel was nice, but we were herded into the hotel lobby like cattle awaiting slaughter, before boarding the buses. Many Regent passengers are elderly, and have difficulties with mobility, and there was no seating. Although we were to depart from a Manhattan pier, our bus driver took us to Brooklyn.I thought we were being hijacked. We were on that bus for 2 hours, while other passengers were at the ship in 15 min.For our "troubles" we were offered nothing. With persistence we received a box of chocolates. The cruise was very nice, aside from the loss of all power in the Gulf of St. Lawrence for 2 hours, a fire on the pool deck and several errors and omissions in room service orders.The crew was lovely (like HAL), the food was excellent (like HAL), the room was nice (like HAL), the dining areas were nicely decorated, but probably not as nice as HAL. The itinerary was wonderful,which is why it is popular with many cruise lines. So I started doing some calculations: if we had been on HAL, in a "Neptune Suite" (much larger than our Regent cabin), and we drank up a storm, went on numerous excursions we still would have spent $4000 pp less on HAL. We met lovely people on the Regent cruise, and had a good time despite the problems. Upon our return I contacted our travel agent who contacted Regent regarding the problems. After an initial contact from them, I have heard nothing. Not good value for money. Read Less
Seven Seas Navigator Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.1
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 4.0 3.5
Rates 4.0 3.8

Find a Seven Seas Navigator Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise