Our embarkation was a complete nightmare!!! The cruise was delayed 6 hrs, totally understandable given the circumstances. What wasn’t ok was the chaos that was referred to as embarkation. We stood on line for 3.5 hours. My husband’s back was so bad he didn’t recover the entire cruise. We tried to get him a wheelchair, totally impossible. There were so few available for many people. He took to ...
We thought it be nice to spend a week on QM2 and booked two Queen's Grill suites to travel with my family. However starting with a horrific boarding experience the cruise barley got any better for us.
As other have posted, boarding the ship was total chaos. 4 hours of standing in line with no food or beverage is a horrible way to treat your guests. Zero priority given to Queens Grill guests ...
Celebrate 4th of July on a cruise - my first cruise with Cunard and my last.
Embarkation was totally skewed. Ship arrived 6 hours late however there was no order to embarkation. No one had any idea what was happening and total disregard for communication to passengers. We waited over 6 hours to board all of which we were standing and not moving. Passengers were falling down and getting very ...
Had a cruise credit to use up. Was given a promotion to include drinks up to 12 USD for bars and room service. Room service last night refused to service an order for a Diet Coke. Asked the steward. Another refusal. Grills concierge at about 9 am promised a refrigerator supply of the soda. 11 45. No soda. Asked to see food and beverage coordinator. I would have brought on soda (and soap - see ...
Covid is alive and well on Cunard cruises. We came prepared with our Covid documents, which were not checked during embarkation. No Covid protocols were followed on board. By day 2 of the cruise we both came down with Covid and were quarantined for the remainder of the 7 day voyage. We were allowed to select from three food options for in-room dining and were unable to experience any of the ...
Oceania worst cruise ever!
Oceania should stop sending expensive brochures and spend the money on better quality food and staffing !
it was terribly under staffed!
Not enough servers in dining areas or lounges.
Food , including desserts, were awful!
We never saw or heard from the Captain.
He never addressed the passengers , through turbulent waters.
Our ship was rocking and ...
Liked itinerary and had sailed with Oceania before.
Time in Bermuda was cut short.
Entertainment was sad.
Ocenia has changed since it sold out to big cruise line.
I would not travel with them again.
I felt like Ocenia nickled and dimed you every time they could.
As a fellow cruise guess said:
"They have already added a tip to everything and charged you for a Drink ...
I captioned my review in this way because management has screwed up in so many different ways and has proven so unresponsible that it has to be deliberate.
The Cunard website is hard to navigate. Even Cunard's telephone support people tell me that. There were times when you simply could not print out required papers, including luggage tags. This seems to be such a frequent problem that the ...
The transatlantic crossing was part of a two ship round trip to USA, Bermuda and Bahamas.
The first part was a faultless sailing on Celebrity Silhouette. All the crew were welcoming and friendly. so good I am going again with Celebrity next Year.
Then what a change. The crew on Queen Mary could barely look at anyone. The captain was most unwelcoming and it filtered down from there. The ...
We booked because we wanted to really experience ultimate luxury cruising but the facility of toys such as helicopters and submarine. We could not have been more disappointed. Facilities on board ship are very limited in terms of outside space and inside activities.
There is no outside pool and the only inside one is bizarrely placed in the middle of a café.
Paying guests were clearly ...