1. Home
  2. Cruise Lines
  3. Crystal Cruises
  4. Crystal Serenity Review
  5. Crystal Serenity Cruise Reviews

10 New York (Manhattan) Crystal Serenity Cruise Reviews

Cruised on Crystal Serenity Oct 3 to Oct 13, NYC to Quebec City. Sailing out of NYC at sunset is an experience everyone should have - with the sun setting in back of the Statue of Liberty and then a full moon. Simply amazing! I really ... Read More
Cruised on Crystal Serenity Oct 3 to Oct 13, NYC to Quebec City. Sailing out of NYC at sunset is an experience everyone should have - with the sun setting in back of the Statue of Liberty and then a full moon. Simply amazing! I really miss the leaves turning as I live in the desert. But the colors in Quebec were specular in early October. And Quebec City is an amazing walking town with plenty to see and do. And Crystal is an amazing experience - beautiful, friendly and all inclusive. The cabins even with a veranda are a little small for 2 people but we spent most time in the public areas. We also ate in Nobu sushi bar most nights - Simply amazing food and the chefs are fabulous. Will prepare a meal for you that will far exceed your expectations. Rough seas and winds one night that I truly enjoyed - like being on a roller coaster while cruising. Just love cruising! Read Less
Sail Date October 2017
Embarkation and disembarkation went very smoothly. This was our first Crystal Cruise (but hopefully not the last). We did not know what to expect, having sailed more mass market ships before. Our cabin, 10058, was a penthouse ... Read More
Embarkation and disembarkation went very smoothly. This was our first Crystal Cruise (but hopefully not the last). We did not know what to expect, having sailed more mass market ships before. Our cabin, 10058, was a penthouse with veranda. Loved the layout! Just beware of the high step into the bathroom. The closet was a fairly spacious walk-in, with a built in dresser and shelves. No problem hanging up/storing our overpacked clothes! In the bedroom were so many extra drawers, most of which simply went unused. Our suitcases (2 large, 2 small) fit into the closet. There is also a refrigerator in the cabin (no freezer). The bathroom had a tub and a shower. The service throughout the ship was extraordinary at every level. Particularly loved our butler and cabin attendants. They couldn’t do enough to ensure our comfort. Entertainment: simply the best we have seen on a ship. Dining: Well, there were a few warts. The main dining room menus got progressively less imaginative. The food quality in the main dining room slightly declined . A T-bone steak had to be sent back as it was very tough. What a waste! It was quite a disappointment that when sailing in New England and Nova Scotia there was no lobster on the menu! Tastes, Prego, and Silk Road were great. For breakfast and lunch you MUST visit Lido and Trident Grill. Never a disappointment. For example, burgers (and everything else) at the Trident were all freshly made to order, not stacked up waiting to be ordered. And, yes, there is sugarfree ice cream at Ben and Jerry’s and sugar free desserts at Lido. Activities: just ok. However, enrichment speakers were top quality and interesting. Shopping: High end only. No little sundry shop, selling tee shirts, etc. There is a sale at the end of the cruise but still high priced merchandise. Be aware that OBC can not be used in the casino. Only real cash there. Read Less
Sail Date September 2017
Although we have been on many cruises, this was our first time sailing with Crystal. I must say I was very impressed. A wonderful cruise. First class in every way - the ship, the staff, the food, the entertainment. Especially loved the ... Read More
Although we have been on many cruises, this was our first time sailing with Crystal. I must say I was very impressed. A wonderful cruise. First class in every way - the ship, the staff, the food, the entertainment. Especially loved the magic show with Doc, the comedians and the dancing of Curtis and Beverly. Only down part was that we missed not being able to go into Savannah, Georgia. Very understandable though. First and foremost was getting supplies to the people following the hurricane. We took tours in Baltimore, Maryland and Charleston, South Carolina. Both of these were excellent. The included meals on both tours were the best. We love seeing new ports and enjoyed going to Grand Turk and La Romana, Dominican Republic.We have been to Curacao and Oranjestad, Aruba before, but enjoyed visiting again. Overall, I would give this cruise top marks. Our departure in Ft. Lauderdale was handled very well with buses all labelled and ready to for our trip to the airport. Read Less
Sail Date October 2016
We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it to our stateroom. There ... Read More
We boarded the ship in NYC which was great as we live here. Embarkation was very easy, its on the ship. We were meet at the gangway and escorted to the desk, on the way a steward took our carry-on and delivered it to our stateroom. There was champagne and lunch in the MDR. I was surprised the lido was not open. The ship is 1000 passengers, about the right size for us. It is in excellent shape and very clean all around. Its about 25 years old so the design is dated, that said it is easy to get around and find places. You can see how it has been changed over the years as the decor seems rather hap hazard. The lido has just been done, looks modern and new. This should be carried throughout the ship. I missed the interactive TV in the room however the internet was OK although you just get 1 hour a day, the rest you must pay for. As a all inclusive luxury line I would expect it to be included. The public spaces were very spacious however the ship was just 2/3 full. If full some would be crowded. Cabin was a OV on deck seven, number 7068. Excellent location, quiet with little ship movement. Cabin is very small for a luxury line, that said it was in excellent shape, very clean at all times. Steward was eager to do all that was asked. If you go aboard expecting same cabin as a mass market line you will not be let down. Food was very good. There are plenty of choices and its apparent Crystal uses excellent ingredients and cooks to order. I liked most things, sent a few back. They are eager to please and do all they can to give you a nice meal. Dinning is the deal breaker for me on Crystal. I think the main dinning room has about as much ambience as the local dinner. Its small, noisy and restrictive. There is just first, second and reservation dinning. We had first sitting, it was full so we were stuck in a poor table for 2 for two weeks. Service was very rushed. The specialty restaurants were very nice, easy to make reservations for although I find paying for extra tackier in the luxury market. The service and ambiance they have should be what you experience throughout the ship. The lido, tastes and grill were excellent. A real downside for me is the lido is closed for dinner. If you miss your sitting its room service or nothing. The rooms are really to small to eat in. The Bistro was a nice place to stop for coffee however I found their snacks odd. Entertainment and activities are nice and plentiful. Like anything I found some great and skipped some. I liked the idea there are two shows most nights, easy to get a seat. There is so much going on day and night it would be hard to be board. Service is great all around the ship. Again it was just 2/3 full. This was a Caribbean trip so the ports were beach and shopping. We missed one and they gave 250$ FCC to each person. I felt that was very generous Overall this was a nice trip, I would judge it average, or a 3, comparing it to other luxury lines. I found my fellow guests to be extremely nice, I did not hear complaints, see fights for seats or get run over by a scooter however the pool chair hog's were out in full force. I would go again however Crystal is not my go to cruise line. Read Less
Sail Date October 2016
My wife has never been to the east coast and I have on business. I wanted her to see the fall colors of New England so we booked this cruise. We did not get off to a great start, their shore people were pretty rude. But our butler was ... Read More
My wife has never been to the east coast and I have on business. I wanted her to see the fall colors of New England so we booked this cruise. We did not get off to a great start, their shore people were pretty rude. But our butler was phenomenal and the staff onboard was great with one exception.. I mentioned that I enjoy having Baileys in coffee as a nightcap and a couple of hours later there was a full bottle of Baileys in our cabin which I enjoyed for the duration of our cruise. My wife and I are private people and enjoy eating in our cabin rather than in the dining room. Our butler did a wonderful job of of taking care of this task for us. I still remember his"Happy Good Morning" when I would call him for a request. He did a great job of taking care of any special requests we had. The staff onboard were really great too. Anywhere you went the staff was helpful and courteous. This was especially true for the dining room and specialty dining. Speaking of which, I was able to get sushi onboard, a treat for me. Dining was definitely four star. The one disappointment was a person organizing the grouping for a tour. They got really grumpy when we were late and missed the boat to shore. We have not cruised with Crystal before and did not know where to look for the start times of the tours. So I checked with the front desk for the start time but they gave me the wrong time. Eventually they refunded the price of the tour. But all in all I would rate the staff on board as excellent. The ports were great. The mansions in Newport were spectacular and the history in Boston was wonderful. We opted for a private tour booked by our travel designer and followed the freedom trail. Bar Harbor and Nova Scotia were also interesting ports. The time in the ports was generous and the small size of the ship made for easy on and off. In general the tours were good. We did go on one where they turned us loose to walk through town and did not give us good directions for the place to meet back up with the bus. So we walked past it and had to rely on directions from a local to get back to it. But we did enjoy the tours. On one tour where we had lunch they went out of their way to accommodate my gluten allergy. We did not participate in any of the entertainment, so cannot comment on that. But the ship was great. There was often some kind of small group playing music in the atrium which added to the elegance. We definitely would sail with Crystal again. Read Less
Sail Date October 2016
We chose the 7 Nights Fall's Crimson Foliage cruise to see the beautiful foliage that the NE is famous for having. There was none. Other than that, it was a wonderful cruise. I'll just have to go back another time for the ... Read More
We chose the 7 Nights Fall's Crimson Foliage cruise to see the beautiful foliage that the NE is famous for having. There was none. Other than that, it was a wonderful cruise. I'll just have to go back another time for the foliage. We booked the pre-cruise hotel and land program. We were met at the airport and driven to our hotel which was in the Times Square area. There was a concierge from Crystal at the hotel to answer any questions and help in any way. We were met the next day and taken by bus to the cruise terminal. Great hotel. Good service. Embarkation was fairly easy. Two larger cruise ships were also embarking that day so the terminal was a mess. Crystal had representatives directing us and it went well. Our bags were delivered timely. I felt well taken care of during the entire cruise. The two large ships left to lots of noise and great fanfare. I liked our departure much better. Very quietly if you were in a public area, you could hear Louis Armstrong singing "It's a Wonderful World". It was our first Crystal cruise following 10 cruises on other cruise lines. I would recommend Crystal to anyone. We took the ship's shore excursions in all but one port. In two ports we did 2 excursions. Most were well done. Some of the shore excursion lecturers/guides were better than others. There was always a representative from Crystal with the group to assist in any way. We used the ship's transportation to the airport when we returned. Disembarkation was probably the smoothest of any cruise we've had. Again the terminal was a mess with the two other ships disembarking at the same time as we were. There were Crystal reps there to get us through the lines and to the bus. We went back to the hotel and were given a voucher to use for food or drink until the bus took us to the airport for our 4:00 pm flight. I have no complaints about anything Crystal. Read Less
Sail Date October 2016
The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise... Room service never showed, housekeeping had to ... Read More
The food was great in Silk road, average in Prego, inconsistent in the Crystal dinning room, but great in Tastes and Lido. Housekeeping missed an entire day in the middle of the cruise... Room service never showed, housekeeping had to bring the limes, tonic water, etc. Entertainment was average except for the Cruise Director who is a ventriloquist and was very good. One of the bartenders was great....however when asked for the same drink from a different bartender, it was not as good. The wines in the crystal dinning room were very limited....one of each one, chardonnay, one cab, one merlot, etc...that wine from from their own crystal vineyards. The shore excursions were not good, the tour director and bus driver were not on the same page and the bus left us in town and was lost at one point...tour guy who was a local could not find the bus. Some of these towns looked like third world countries. The add on tour to Montreal at the end, everyone complained because we were told it would be 2-1/2 hours on a luxury bus ....it was not...it was four hours and no water for us on that bus and no cup holders in the seats. The best part was the embarkation and disembarkation....it was the best on any cruise line. Read Less
Sail Date September 2016
My mother, who is in her 80s, asked me to join her on this cruise. The itinerary and level of service created outstanding memories, as we might not have this opportunity again. I had been on the Crystal Symphony before, but never the ... Read More
My mother, who is in her 80s, asked me to join her on this cruise. The itinerary and level of service created outstanding memories, as we might not have this opportunity again. I had been on the Crystal Symphony before, but never the Crystal Serenity. The Crystal Serenity is a beautiful ship, and is extremely well maintained. We left out of New York, which is a mixed blessing. While the sail out is inspiring, getting to the pier, even on a Saturday (as offered by this itinerary, is daunting. It took me over an hour from Newark airport and took my mother over 1.5 hours from LGA to reach the cruise port. Still, the scheduled late departure (11 pm) allowed me to fly in from the west coast on the day of the cruise, rather than the day before. That schedule also eased the stress, as there was never a doubt that I could reach the ship before the scheduled boarding time. Crystal made embarkation very easy. There was a small line at the x-ray machine, but no other lines whatsoever. It was nice to check in on the ship itself. Staff was welcoming, and the cabin attendant did a great job of explaining the features of the cabin. As I had the cabin to myself, there was plenty of storage in my oceanview cabin. It might have been a bit tight for two people. Upon boarding, it became very apparent that there was a large group on board. I have always believed that cruise lines should warn the other passengers about large groups on their cruise, as such groups inevitably take over the ship, making areas inaccessible and making advertised features of the ship not available. It turned out there were actually two bridge groups books, totaling some 350 of the 900 passengers. The first evidence of the large group was that the groups had taken absolutely every main (early) dining opportunity, including the specialty restaurants. I have some health issues that require me to retire relatively early each evening, so late dining is not an option. My mother an I were waitlisted for main dining (despite booking 15 months ahead) and although we had informed Crystal of my health issue, the maître d' was unable to clear the waitlist upon boarding. He recommended that we come to the dining room at main seating and he would try to squeeze us in somewhere. He was in fact quite gracious when we arrive at main seating the first night and did give us a table. The second night he seated us at a table for 8 where two of the passengers were dining elsewhere. We had calculated that we could reserve space elsewhere, but we did not clear the waitlist anywhere. As Crystal does not open the buffet in the evening (families should be warned of this), the only options were to be squeezed in to a different table each night or to order from the extremely limited room service menu. Had this issue remained where it was on night 2, you would be reading a one or two star review. However, and kudos the Crystal for this, on the wifi logon site (and kudos to Crystal for providing an hour per day of free wifi), there is a feedback button, and I used it to express my concerns. Ten minutes after I sent my concern in, a waitlist cleared at Silk Road and we were seated there at 6 pm. The next night, a waitlist cleared at Prego for 7 pm. We were then seated at Captain's table the following night and, voila, the waitlist cleared at Tastes on the following night. I have never seen a cruise line work so hard to address a concern. Having a system to report a concern to the corporate office while still onboard is commendable. Responding immediately and so thoroughly is incredible! The group of passengers onboard was older (averaged mid to late 70s), and composed mainly of retired professionals and executives. There were just two children on board, both infants. Many of the passengers apparently do not understand the meaning of "casual" as the dressed in suits and ties and even formal wear on some nights. I guess that they were disappointed that there were no formal nights on the cruise, but I received many condescending looks when dressed appropriately (Tommy Bahama button down shirt, dark Dockers and loafers). If cruise lines can refuse to seat shorts after 6 pm, they should also refuse to seat ties and gowns. The food in the main dining room was very good, and the service was excellent. While the service was excellent in Silk Road and Prego, the food was disappointing. It was not as good as the main dining room, and I never like to get sushi that is not cold. At Tastes, the food was very good but the service was not up to the standard set on the rest of the ship. The entertainment was likewise variable. The singers and dancers were talented, and the Broadway tribute was a great show. The comedian was pretty good, but the other production show and the first and last night shows were just average. The house band was exceptional. I had concerns about the cabin that was assigned on a guarantee. It was an Oceanview cabin that was guaranteed to be mid ship. Technically it was (last room before the forward elevators), and I had been concerned that it might be noisy, as the doors to the promenade deck were adjacent to my room. It was not noisy at all, and in fact the only noise issue on the entire trip was on the final night with porters loading baggage. I would book this room again, as it was close to everything. The voyage was definitely rocky in parts, but I had very little movement in this cabin. Crystal always handles its shore excursions well, providing escorts and water to enhance the excursion. Our excursion in Bar Harbor was very good, even though the fog blocked many of the usually outstanding views. Still, the guide was great. The Baie-Comeau walking excursion was not as good, as the stuck us on a non-air conditioned, very tightly spaced school bus at the end to go back to the ship, and sat us there for 25 minutes. apparently, that bus also served as the shuttle from town to the ship, and as it was to be the last one, it waited for returning passengers. The advertised excursion described itself as including transportation to and from the start of the walking tour. If the plan was to rely on shuttles, it should have stated that. While the ship was completely booked, it never felt crowded. Unlike other lines, there was no need to arrive early for shows, although this may be due to the presence of large groups. With regard to those groups, other than the main dining issue, I did not feel the lack of facilities during their presence. Crystal handled the groups well. I had signed up for a number of computer classes, but almost none were given due to a lack of sea days. The lecturers were, as always, outstanding. My mother is an avid dancer and says that the four dance hosts on this cruise were the best she has ever experienced. Read Less
Sail Date September 2016
This was my first Crystal Cruise and I may never go back to any other cruise line. Their single supplement is the most generous by far and enables me to cruise alone or even have my own stateroom when cruising with friends. The ... Read More
This was my first Crystal Cruise and I may never go back to any other cruise line. Their single supplement is the most generous by far and enables me to cruise alone or even have my own stateroom when cruising with friends. The entertainment was wonderful every night, even the ventriloquist that I was reluctant to go see. He was hilarious. I loved the stateroom, more luxurious than most of the ships I have been on. It was by far my most pleasant cruise experience. We never had to wait. No lines to get on, just walked onboard and up to the check-in desk (again, no line). It took two minutes and then we were taken into the dining room for lunch. It was such a pleasure not to be continually harassed to buy a wine or soda package or get the bottled water before going on shore. There were no gold chains by the yard or tee shirts for sale in the lobby each evening and no announcements in the stateroom. I didn't try any of the specialty dining rooms on this cruise but I will on the next as I hear they are wonderful. The food was excellent but no quite up to Regent's Alaska cruise where they had fresh shrimp, crab and seafood aplenty. Still, the food was great and there was a place to eat open during all waking hours. I can't say too much about the ports as I didn't go for the ports but for the cruise itself. It was cold and rainy and I didn't even get off the ship in several places. Quebec City was beautiful and easy to get around. Thank you Crystal, I will be back. Read Less
Sail Date October 2014
Having sailed with a couple of other "luxury" cruise lines, we have found Crystal to be the most consistently enjoyable experience in cruising. This was our seventh Crystal cruise and our second TransAtlantic cruise on the ... Read More
Having sailed with a couple of other "luxury" cruise lines, we have found Crystal to be the most consistently enjoyable experience in cruising. This was our seventh Crystal cruise and our second TransAtlantic cruise on the Serenity. We've learned that each cruise is very different in terms of the people we meet, the crew, and the overall experience, but each Crystal cruise leaves us wanting another. Embarkation in New York was a breeze. It was only about twenty minutes from the time we stepped out of the taxi until we were through security and had our room cards in hand. Since we had an overnight on the ship in NYC, we flew in the day of embarkation. Otherwise, we always arrive in our departure city at least a day in advance. A flight delay meant we missed the lovely champagne lunch we had eagerly anticipated, and we arrived hungry in the middle of the afternoon. After leaving hand luggage in our room, we headed for the Trident Grill and the fabulous burgers served by the incredible Lido Team. We were offered champagne and happily made toasts to a great cruise. Although ice cream is always available on Lido Deck, I was in the mood for pastries and realized it was time for tea in the Palm Court. We were feeling relaxed and relieved to be onboard so we headed for the Palm Court which was almost deserted at tea time on embarkation day. We chose a table in the bow of the ship next to the large windows and gazed at the New York skyline as a parade of waiters visited our table with tea and a variety of pastries. We leaned back and enjoyed the scenery and agreed that "This is a great life." The great life on Crystal continued for sixteen days until we disembarked in Dover. Other reviewers have described the rooms. We were on Deck 8, our preferred deck. We have always found the rooms to be sufficiently large for our needs. The closet occasionally seems a bit small, but we manage. We enjoy the shower/tub combination and the ample storage in the bathroom. We've had many wonderful stewardesses on Crystal, but Indre was among the best. She was fast, efficient, friendly and happy to honor our requests. I typically ordered a pot of coffee each morning, sometimes with fruit and croissants. Indre always gave me an estimate of when it would arrive, and it was never a long wait. This was our first time for late dining. We had a window table for two and enjoyed the fine cuisine that is attractively presented and efficiently served on Crystal. We also enjoyed several meals in each of the speciality restaurants. We found that if we were flexible, we were able to make speciality restaurant reservations easily. Silk Road is simply one of the best restaurants on either land or sea, and we tried many of the sushi items and regular entrees while on this trip. The service is outstanding as well. Prego, the Italian restaurant, also has outstanding service and marvelous food. Eating there three times, we were able to enjoy our favorites like the mushroom soup and also try nightly specials like fresh fish cooked to perfection accompanied by grilled Italian vegetables. We have long been fans of the Crystal production shows. They aren't as flashy as similar shows on some cruise lines, but they are sophisticated, polished productions with excellent performers and beautiful costumes. We saw one of the first performances of the new Elton John musical and found it a lively welcome addition to the basic rotation of shows. The other entertainment was of high quality and included a vocalist and an organist. This was the first All Inclusive cruise on Serenity. As such, the bars and evening spots seemed more lively in the evening. We enjoyed several evenings listening to Colin Salter in the Avenue Saloon. He is a fine entertainer and a master at engaging the audience in song and dance. The ports included Newfoundland, Iceland, the Faeroe Islands, and three Norwegian ports. All were highly enjoyable, and Geiranger Fjord was stunning. Our evening sail out of Geiranger Fjord was made even more enjoyable by viewing it from the Palm Court and then from a window table at Tastes on Lido Deck where we enjoyed a mix of the new Chinese comfort food items and steak and chicken from the regular Tastes menu. Bravo to Crystal for offering these dining options, and bravo to the Lido crew who provide some of the best service on the ship, quickly learning and remembering guests' preferences. Disembarkation went smoothly, and the Concierge recognized us at luggage pickup in the terminal and came to tell us that our driver had arrived. It was yet another Crystal personal touch that contributed to a lovely experience. Read Less
Sail Date May 2012

Top Crystal Serenity Itineraries

Crystal Serenity Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.4
Entertainment 5.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 5.0 4.3
Family 4.0 4.3
Shore Excursion 4.0 3.8
Enrichment 5.0 4.2
Service 4.5 4.6
Value For Money 4.0 3.9
Rates 5.0 4.1

Find a Crystal Serenity Cruise

Easily compare prices from multiple sites with one click