247 New York (Manhattan) Cruises for the Disabled Cruise Reviews

The overall experience on the Norwegian Bliss was just alright. One of the things you need to be prepared for is the constant service fees, 20% gratuity charges (which is already paid for ahead of time, so you shouldn't have to pay ... Read More
The overall experience on the Norwegian Bliss was just alright. One of the things you need to be prepared for is the constant service fees, 20% gratuity charges (which is already paid for ahead of time, so you shouldn't have to pay again) and other fees for relatively stupid things. Half of the ports we went to, we needed to be tendered in, which was a real pain. It would delay the whole day by at least an hour or two and there were so many people it was hard to get around ANYWHERE. Not to mention if you're disabled and need a scooter, forget about getting on the island from a tender. Have fun trying to find a show, there were only two offered for the entire 14 day cruise, as well as only two showtimes a night to choose from. The food wasn't the best, really could have made something better at home most of the time. The dining service absolutely sucked, barely asked you what you wanted to eat, let alone make conversation with you. Overall, not very impressed with the ship, just enjoyed the ports themselves. I do not recommend this boat, perhaps the other boats would be nice, but 4,000 people are just too many, and it takes a lot away from the experience both on shore and off. Read Less
Sail Date February 2020
We sailed on NCL Bliss on 14-day Western Caribbean cruises out of NYC so on Feb 2, 2020s. The ship visited Cape Canaveral. Great Stirrup Bay in Bahamas, Ochorios in Jamaica, George Town in Grand Cayman, Roatan, Belize, Maya coast and ... Read More
We sailed on NCL Bliss on 14-day Western Caribbean cruises out of NYC so on Feb 2, 2020s. The ship visited Cape Canaveral. Great Stirrup Bay in Bahamas, Ochorios in Jamaica, George Town in Grand Cayman, Roatan, Belize, Maya coast and Cozumel Mexico. Great cruise and good staff. We had a standard balcony cabin 12722 on deck 12 with plenty of room for the two of us. Nice ship with lots specialty restaurants good. Buffet was great - better quality food than the general dining (hotter, more variety, very nicely prepared and presented. The only 'complaint' is that there is too much salt added to food throughout. We don't use salt at home, so really notice it We didn't participate in any of the 'activities' like bingo or quiz shows but they had some good entertainment. the 'Beatles' group was standing room only at every show - they needed a bigger venue! They had a rock/pop band who did a good job, and the 'Jersey Boys' was a great performance. Six Boleyn was also good musical described life of King Henry VIII through his 6 wives. There was live music in moist lounges (District Brew House, Mojito bar, atrium and observation lounge). The observation lounge was a great place to get a comfy chair and snack, I spent my days there reading the book, “SEA OF POPPIES” by Amitav Ghosh describing the story of Opium production and trade by the British India company. ON 2nd day Sea day we had cruise critic meet and Greet met the GM of the ship. Sharon complained about lack of body lotion in the bathroom. He took our cabin number and instructed our room attended to supply steady supply of Bulgari body lotion. Afterwards I mentioned him today is Sharon’s birthday. After we came back from lunch our cabin was decorated with Happy birthday sign, Streamers and balloons. He also sent some specialty Chocolate, a bottle of wine. Sharon, her cousin and Aunt enjoyed the wine. I was not happy with luncheon menu at the main dining room. I complained to the Maître Dee. He said I should eat at taste of India. I looked up the Executive Chef Sreekanth Sundram and spoke to him. He informed me Breakfast, lunch and dinner are available for vegetarians at the” Taste of India”. Next morning to my surprise I had an excellent breakfast with Vada, Uthappam, Sambar, Chutney, poori, Potato, with Masala Chai. I also met Rohith Gokulakrishnan Executive Sous Chef from Chennai, Chef Balappan. Everyday I had a feast for breakfast, lunch and dinner We went on Shore excursion on Airboat and crocodile farm in Florida, tour of countryside of Jamaica, Roatan tour to see mangrove reserve, shipwreck and to a beach to watch a local show. Next day we visited the Maya ruins and spice farm in Belize. 9th we visited Mayan coast to see Mayan temple. At Cozumel we visited Mayan Chocolate Farms to learn about history of Chocolates use by Mayans and how Spaniards modified to fit the western taste. Then we visited Mayan Honeybee farm amid the forest. I learned there is no pure Mayan blood descendant, most of them descent of Mayan and Spanish descendants, the last Mayan died in 1850 Overall this cruise is excellent on a new ship with 4,000 capacity. May be less than 10% were people under 40 years old. Most of the guests were seniors, some on walking with Canes, others cruising around on their scooters which took most of the space on the elevators. We were on Deck 12. Most of the entertainments and dining rooms are on Deck 6-8. The Garden Café is deck 16 and lounge is on Deck 15. It is really a struggle to get into the elevators during breakfast, lunch and dinner time. There are 16 elevators for 4,000 peoples which is a handicap. Sometimes I used stairs with huffing and puffing. WE returned on Sunday the 16th after dropping Sharon’s aunt and cousin at the airport for their onward journey to the frozen tundra of Saskatchewan Read Less
Sail Date February 2020
I had to use a scooter on this trip Cabin 8116 mini suite was behind a heavy fire door and I had to wait until someone came to open door so I could get to my cabin, The winds across balcony made it usable two nights I could not sleep ... Read More
I had to use a scooter on this trip Cabin 8116 mini suite was behind a heavy fire door and I had to wait until someone came to open door so I could get to my cabin, The winds across balcony made it usable two nights I could not sleep because the chairs keep banging into each other. I was waiting for one to go over the side. Service at the buffet was non existed for a handicap person. The staff was too busy wiping down tables then to offer you a glass of water. The music on the ship was the worst I have ever encountered. Most of the singers could not hold a note. Jersey Boys was great. So if you have any kind of handicap and want to be treated as a second class citizen this is the cruise for you. You need better customer service training for staff Read Less
Sail Date January 2020
I was really looking forward to escaping the cold. Great Stirrup Cay, sounded wonderful. I had been on the Gem before and loved that I would know my way around. I decided to go cheap on the cabin this time and book an inside cabin. I was ... Read More
I was really looking forward to escaping the cold. Great Stirrup Cay, sounded wonderful. I had been on the Gem before and loved that I would know my way around. I decided to go cheap on the cabin this time and book an inside cabin. I was surprised by how much shelves, drawers, closets etc. there was to unpack all my things. I always use a shoe organizer to store all my bathroom necessities. I did have to store this in the other side of the door, but there were also 3 glass shelves in the bathroom which gave plenty of storage. I was surprised at the cracked in many places sink. Dining was ridiculous! No one seemed to know what they were doing or where they should be. Getting waited on took forever, getting water took a long time, and the food took longer than I ever remember even when they were not busy at all. The food for the most part was excellent although sometimes coffee was cold and sometimes almost sludgy. This was the first time I did not have a beverage package and I did not like it. I did notice that the drinks I paid for where in no way comparable to my last cruise with the Gem. I feel bad that I told many people how much better the drinks were than the ones we had on our Celebrity cruise. I enjoyed the shows and classes I attended. The stage seemed a bit crowded at times, too many people for the small stage. We had laundry done and clothing turned up missing, clothing in room turned up missing. We left the room one afternoon, I had a glass of water by my bed, to take medications with, when we got back the beds were made, new towels were placed in the bathroom but in my glass of water were candy wrappers?? Now for the part that made me never want to sail with Norwegian again. The treatment I received as a handicapped guest. I can walk short distances and can not do stairs. One time after waiting 20 minutes the crew member asked who among the group was handicapped, after waiting 5 more minutes she turned to us and said she was tired of calling for assistance, we needed to go to customer service and ask for assistance ourselves. Thankfully I was able to find a place to sit while waiting. I was brought to tears many times on this cruise by how I was treated. When it came time to return we waited for 25 minutes for someone to return to their station for assistance to get back on the ship. The customs agent called Norwegian several times trying to get some assistance for me. Finally we asked them if we could use one of Norwegian’s wheelchairs and have someone in my group push me up the ramps to get back in the ship, when we got close enough we could see the person who had helped me before just standing there with several crew members, when we were almost on the ship he finally stepped towards us and asked if he could help!! I could go on, but just suffice it to say they were not very friendly to this handicapped person!! Read Less
Sail Date December 2019
Chose this cruise because of the departure port and Caribbean tour. Enjoyed NCL cruise a couple of years ago so decided to stick with the line. Overall, the trip was meh. Had no expectations, and that was good. The folks who wrote ... Read More
Chose this cruise because of the departure port and Caribbean tour. Enjoyed NCL cruise a couple of years ago so decided to stick with the line. Overall, the trip was meh. Had no expectations, and that was good. The folks who wrote five-star reviews of this ship were definitely sailing on a different ship. Embarkation: The Gem got into port late that morning so it was extreme chaos and took many hours. I expected and was prepared to wait but not for as many hours as we did. Finally boarded and first impression was crazy crowd of people trying to squeeze onto the few elevators. Total madness. Hiked down to cabin; it was ready and fine. Time to dine. Food: Lines for complimentary restaurants looked long so hiked all the way up to Garden Buffet. Food that night was poor at best - there were just two things I would eat - and there were no seats except the outside section, which was open even though it was snowing. Ate dinner standing up at perimeter like many others. Staff was working hard but was overwhelmed b/c ship is small - you can easily see out of windows on each side if you turn your head - and it was full. (Complimentary restaurants in following days were better choices.) Did not get seasick, but saw others suffering - this ship does not have the heavy stabilization system of large ships where you feel nothing, and it rocked like a manic cradle in rough seas. Something to know. (I found it hilarious but felt bad for the folks who got sick.) At sea: Three long days before first port, as we knew. Pool deck always crowded - hard to find a seat - Jamrock band that played for hours was too loud and could not make out one single word sung. (And I really love reggae btw.) It was not at all relaxing to sit on crowded deck listening to neverending noise - um, music - but that was your only choice if you wanted to enjoy the sun. Thankfully, bartenders there and everywhere with one exception (Topsider) were absolutely fantastic, especially Reggie. Casino visited at night of course was simply a money vacuum but fun until cash was gone. The dealers looked terribly sad. Positives: Good weather, very clean, very pretty ship and very few children - win-win-win. And bartenders. Bless them all. You will really need them. They served us quickly with a smile and they cared. Thank you, bartenders! Ports: Aruba was the best; beach we went to on our own was very beautiful and relaxing. Other ports were nice, however leaving Bonaire and St. Lucia (?) at 1 p.m. was a bit early. We knew it was a tasting menu of islands of course; just be aware of the schedule and be sure to reset your watch when the ship time changes. (Had no problems, thank goodness, but can see that catching folks by surprise.) Entertainment: Bliss was a cool lounge. Went there a couple of times. Piano player/singer was good. Did not see shows after the one starring the highly vaunted juggler-comedian, who thoroughly embarrassed himself and his audience and did not care. Movies on the large screen were mostly very old and also poor choices. Huge missed opportunity - previous NCL ship knew how to do movie nights right and they were much enjoyed by many. Some diversions and contests also, but many too many sales presentations. We avoided the art sale events and the ubiquitous photographers because we know the goods are very poor and shockingly overpriced. Positives: Most of the staff works very, very hard and we really appreciated that. Thank you, NCL staff! Did not have to wait to eat in complimentary restaurants - that was terrific. Some of the food was good and some was not - kind of a gamble really - but the service was consistently very good. (If you value food quantity over quality you will be totally thrilled - you can eat till you burst.) Small size of Gem means you learned the layout pretty quickly, and the signage at the elevators was excellent. The bridge room viewing area was very cool. Most passengers were cool and many were friendly. There were loud exceptions of course. Didn't socialize a lot because I found the crowds a bit intimidating, but we met two nice couples and I did see folks wading in to crowds on the top deck and having good times. Decided when I stepped onboard to enjoy my trip no matter what, and so I did. Attitude is everything. Definitely felt relaxed once home. Sunning oneself in the winter is fun. Sharing my impressions, good and not, with you in the hope of being helpful. (Re my title, it honestly did feel like "Survivor: Cruise Edition" at points though. It was challenging; many issues are not detailed here and high points were few and far between. And short.) I was more than happy when we finally arrived at our home port. Disembarking was not as crazy as embarkation, but still took three-quarters of forever and tested everyone. Carry your own luggage and pack extra patience if you go. Will be exploring other cruise lines personally. ... Read Less
Sail Date December 2019
Norwegian was highly recommended by friends. The ship was great, the company of Norwegian, not great. They schedule a cruise to dock and spend full day in Bermuda on Sunday when the country is closed! We wer unable to see many of the ... Read More
Norwegian was highly recommended by friends. The ship was great, the company of Norwegian, not great. They schedule a cruise to dock and spend full day in Bermuda on Sunday when the country is closed! We wer unable to see many of the local attractions because the stores/restaurants were closed and buses ended service early. To keep from being stranded we had to be back to the boat by 5pm. NEVER cruise to Bermuda in November, Seas were so rocky we were sick the whole time. Staff and other passengers stated it was one of the worst cruises they had ever been on. Poor planning by NCL all around!!!!! The ship itself was wonderful, but due to the bad weather we were unable to fully experience the outdoor activities. Too much rain and wind, the deck was blocked off most of the cruise. No monitoring on the adult club, teens were there in the hot tub and the water cave. Adults were unable to use either because of the teens. Our rear aft handicapped cabin was wonderful! spacious. The restaurants we were able to visit were wonderful. Food was good, drinks were good. Entertainment was great! We saw Choir of Men and it was a FANTASTIC show! Getting on the ship was smooth and so was getting off the ship. NCL did evertthing possible to to make the experience as smooth as possible. Service was excellent! The staff was amazing, all were very helpful the entire cruise! Read Less
Sail Date November 2019
This was our first cruise and not our last. We were interested in this cruise because the timing was just right for our schedules. Unfortunately the weather didn’t cooperate. It was stormy and the ship was tossing a lot through most of ... Read More
This was our first cruise and not our last. We were interested in this cruise because the timing was just right for our schedules. Unfortunately the weather didn’t cooperate. It was stormy and the ship was tossing a lot through most of the cruise. Especially towards the end. That didn’t keep people out of the hot tub’s however. And I was able to swim three of the days on the boat. I just had to swim in the rain. We are a little bit food snobbish, not because we like to play food critics but because we get the opportunity to eat great food around the world. We found the Cagneys and LeBistro specialty restaurants were not up to our expectations,Teppanyaki, while a bit loud has excellent food and service unlike the other two restaurants we tried. It’s not that the other two restaurants were particularly bad but the food was kind of middle of the road. We felt that we could’ve gotten an equally decent/satisfying meal to Cagneys or LeBistro up at the Garden Cafe buffet or the complementary dining options. We were also made a little sick and our clothes practically ruined for the rest of the cruise by cigarette smoke residue gotten by sitting in the casino for more than three hours. The smoke was terrible. Apparently the Escape does not have adequate filtration or separate sections for smokers. If you have asthma or any other kind of lung problems you probably wanna avoid that partnership. It really cut back on the amount of gambling we wanted to do. That all said the crew were lovely and even though it was very cold they work hard to make sure that everyone was happy. What would’ve excited me is to see more crafting or classes on the boat. We took a painting class which was always over subscribed. I think they need to do more things like that. The origami was also very popular. If we could do some other kind of project like make your own boxes? Or something else like make your own jewelry? That would be fantastic. Even though there was a lot of things going on the ship at all times we really didn’t feel like we had a great choice of things to do. Maybe because we’re looking for things that we could do hands-on and a lot of it was participatory or passive. So Norwegian, think about more hands-on stuff. We’ve already booked another cruise in June. By the way I had to use a scooter because of a problem with my legs. Everyone was very helpful to me and if you’re disabled you’ll find everything on the boat very helpful to you. Read Less
Sail Date November 2019
The main thing I find with the Escape is that almost all of the cruise staff activities are held in the atrium which means there is never a seat. I think people arrive early morning and keep saving seats all throughout the day. I ... Read More
The main thing I find with the Escape is that almost all of the cruise staff activities are held in the atrium which means there is never a seat. I think people arrive early morning and keep saving seats all throughout the day. I have found with the smaller ships with more lounges it is easier to join in the fun. We took the Glass Bottom Boat excursion thru Norwegian. They made a lady get out of her wheel chair atop the ramp to go to the boat the guy running the excursion told her they were on a schedule (meaning get moving) . This was people in front of us in line, I was not impressed with the way he (Kevin) handled this. When we got back her chair was right at the boat on the dock. The crew is wonderful Jacky (entertainment), Kivanc (General Manager) what an ambassador for the ship, Danielle (Guest Services), Crystile (solo Hostess), Wilson (waiter in supper club),The boys that helped with the wheel chairs : Leny, Komang, Wilson. You are all wonderful and I forgot to turn my hero cards in It all made a cruise to remember. To finish it all off we travelled with Yankee Trails Bus which left us standing on the pier for 2 hours then having to walk all the way down the Pier to the Disney Magic to catch our bus. Read Less
Sail Date October 2019
We chose this cruise because it offered opportunities to visit California and enjoy a cruise. However, many seniors and handicapped people were on this cruise. I felt they were not as accommodating for them. The elevators could not ... Read More
We chose this cruise because it offered opportunities to visit California and enjoy a cruise. However, many seniors and handicapped people were on this cruise. I felt they were not as accommodating for them. The elevators could not accommodate walkers, wheelchairs, scooters and able-bodied cruisers. They were so small that they could hardly accommodate 12-13 people when the capacity was 18. They need to figure out a way to help the handicapped if they want them to be assessible to all areas. They did have 3 pool areas; one for families, one for adults with no children, and one for those who wanted more privacy. Be selective about the excursions. Some of them are not worth the money. For example, our San Diego excursion cost $60 each to take a 4-hour city tour where you really did not get to spend time walking and checking out the local sights. The marina had an area just down from the ship that was great with shopping, tours, and restaurants that was within walking distance. The wine tours, Carmel and Monterrey were very nice. Espanada Mexico was a very poor tour to the shopping area; I would not recommend that tour. We heard that the Steinbeck excursion was very good as well. Do some research before your choose your excursion. Sometimes, it is just nice to enjoy a day on the ship and walk to nearby areas. The staff was very friendly, helpful, and make the trip great. Embarking and disembarking went smoothly. I would definitely take this cruise again. Read Less
Sail Date October 2019
I was on the Norwegian Escape Oct 13, 2019. We were in an Family Oceanview 5754. I have sailed on Norwegian over ten times, on this sailing the vibe just seemed off. Nothing major went wrong (except cabin issues, read below) but I ... Read More
I was on the Norwegian Escape Oct 13, 2019. We were in an Family Oceanview 5754. I have sailed on Norwegian over ten times, on this sailing the vibe just seemed off. Nothing major went wrong (except cabin issues, read below) but I thought the crew and service was not as great as others. There were a few different and added features on the Escape. I thought the shows were great. I loved Choir of a Man and After Midnight. Choir of a Man was interactive and they gave away free beer. The buffet was good with some added items that I haven't seen on other ships. They has a ramen soup bar which we loved. The dinner shows were great and a nice change of pace. On these bigger ships you must reserve entertainment and dinning in advance if you can. I recommend if your just starting out cruising to try a smaller ship first. My first cruise was on the Norwegian Dawn and it got my hooked !!! Read Less
Sail Date October 2019
MSC New York City to Quebec (roundtrip) October 2019 Our first experience with MSC was extremely disappointing, to the point we will never use this cruise lines again. MSC is an Italian based cruise line that is trying to make ... Read More
MSC New York City to Quebec (roundtrip) October 2019 Our first experience with MSC was extremely disappointing, to the point we will never use this cruise lines again. MSC is an Italian based cruise line that is trying to make an entrance into the U.S. market and unless they make some major changes, will definitely fail. See some of our experiences below. • Arriving at terminal was total disorganization - chaos. No one to direct passengers resulted in our standing on multiple lines for over 4 hours just to board. • Ship left two hours late since not all passengers could board on time. • Since the highlight of this cruise was to go to Quebec Canada, it was very disappointing to learn that the itinerary was changed from one and a half days in Quebec to just one day. I learned this after boarding. We also learned that instead of the return arriving changing by two hours earlier that the itinerary stated. My wife asked the ships cruise director what we were going to do with the 12 hours cut short form the itinerary. The cruise director replied (and this true) “we need to go slower leaving the Saint Lawrence Seaway since we must avoid hitting any whales.” • There were several other stops to Canada ports and when approaching Sydney, the captain announced that they were cancelling this stop altogether. As experienced cruisers we found these itinerary changes altogether unacceptable. This is no way to treat your customers in any business. DINING • Having traveled on all the major cruise lines that serve the US market such as Princess, Royal Caribbean, Norwegian, Carnival, Holland America, etc., we know that we can look forward to fine dining as part of the experience. We especially expected dining to be good since we like Italian food (of which there was some, but little) MSC obviously doesn’t consider quality dining important. While their buffet was good the evening dinners were mediocre at best. Maybe this is acceptable on European cruises, I don’t know. It was another significant disappointment. SERVICE • The crew, for the most part, spoke little, and in some cases, no English. In many cases they simply did not know the answer, for example “where is the restroom” or “what kind of meat is in this dish?” I don’t want to convey that all crew members were like this because some made sincere efforts to be helpful. I am sure that MSC knows their business, but I also know that if they want to make in the American market major changes will have to occur. • Like all cruise ships that we have been on, MSC also had a Customer Service desk. This also had long lines. Many people told us of 2 hours waits on this line. Going there myself the desk that could be staffed by 7 people, only had one. DRINK PACKAGE • MSC does offer several “drink packages”. We purchased the base one that included unlimited drinks for most beverages. The drinks that qualified for with our Easy Package were all drinks that were listed as $6.00 or less on any ship menu. This seemed to be working well until we all discovered that in many cases, we were being charged for drinks included in our package. This was an 11-day cruise that took all 11 days to get the charges straightened out. o Here is where I must compliment the head waiter in the dining room for his persistence in getting the charges rectified. • It is also is an indication that so many ship personnel had no understanding of the drink package program, even that the program existed, though it was clearly written on each passenger’s ship cabin key card that had to be presented for any purchases. GLOBAL CRUISE LINES • Electrical outlets in staterooms and ship are set up with many European 220-volt receptacles, although our room did have two 110 outlets, there are zero public 110 outlets. An example of this is my friend had to return to his sate-room to recharge his oxygen converter. This is another example of how the MSC lines is really not prepared for the U.S. market. • MSC seems to pride themselves in being an international cruise line. Clearly the large majority of passengers were English speaking from the U.S. It did get to be a bit much having to hear each single ship announcement in 5 different languages (English, French, German, Spanish, and of course Italian). I really think that they don’t realize that this is unlikely to work for the U.S. market. o While on an MSC sponsored excursion in Quebec the bus tour guide explained everything in Italian and English. I couldn’t help but feel that were missing out on part of this tour because more than half the time we had no idea what she was saying. Even the entertainment was presented in 5 languages. SUMMARY This partial overview really doesn’t list all the disappointments we had on this cruise; however, I feel that it is only fair that I point out some of the ship’s positive traits. The Meraviglia is a fairly modern ship with many sections aesthetically pleasing. The ship is large and I believe able to accommodate 5,700 passengers. If adequately staffed I think it could support this quantity of passengers. Staterooms were comfortable and sized as one would expect to find on similar cruise lines. Dining rooms were large and sufficiently sized to support all passengers. The ship Meraviglia did have the multiple pools, spa, exercise room, food court, casino, plus even had two stationary Formula One race cars and bowling alleys. In my opinion if you are considering a cruise with MSC I would highly recommend checking out them carefully before making a regrettable decision. Please ask others their opinion/experiences as well. While I realize that you don’t know me, please take my word as an experienced cruiser that there much better options than MSC. Read Less
Sail Date October 2019
This was our first time cruising with NCL. Embarkation and disembarkation went smoothly from the ship. The terminal was another story. The ship was big, beautiful and clean. All of the staff (except one) we encountered throughout the ... Read More
This was our first time cruising with NCL. Embarkation and disembarkation went smoothly from the ship. The terminal was another story. The ship was big, beautiful and clean. All of the staff (except one) we encountered throughout the entire week were excellent. They we courteous, friendly and accommodating. We got a mini family suite and the room was a decent size for 4 of us. The USB ports were broken which was a bummer but all in all our room was great. The elevators were also VERY SLOW and always so crowded we had to call elevators many times as they would be too full to fit us in. The free dining options were good and the specialty dining options were superb! We traveled with a 9 and 18 year old. The 9 year old was a bit bored in the kids area but that could be because there were very few kids in the cruise we went on. The 18 year old made some friends and had a good time. We enjoyed the comedians on the ship. They were hilarious and we looked forward to seeing them every time they performed. We also really enjoyed the Wine tasting events as well. It was too cold to use the water slides but they looked like they would’ve been a lot of fun. My whole family enjoyed the ropes course and the miniature golf. I was however very disappointed in one of the ports we went to (Halifax). There was nothing to do except shop in the port terminals or go to a local pub. Other than that it was mostly industrial. All of the excursions for the Canada/New England ports were very underwhelming and very high priced per person for what you got. I will definitely cruise NCL again. I will just pick better ports. Read Less
Sail Date September 2019
We are in our 60s. We took the cruise because we wanted to visit new places up North before it got too cold. We knew no kids would be onboard as school started that week. So 8/31/19 12-day cruise was a Grandma & Grandpa crowd. ... Read More
We are in our 60s. We took the cruise because we wanted to visit new places up North before it got too cold. We knew no kids would be onboard as school started that week. So 8/31/19 12-day cruise was a Grandma & Grandpa crowd. Entertainment was great, & staterooms too. But food onboard gets a 3 out of 5. Soups were poor. Brown watery cream of mushroom soup. Minestrone was not a soup but a clear broth with 6 macaroni and 8 beans. Most soups missed the mark; 'brothy' and clear. Bakery was great. Dining room - everything had at least 1 flavor/ingredient added too much. Garden Buffet every sandwich had mayonnaise on each slice of bread, everything! Corned beef sandwiches one day, pastrami hogie next day, every panini all week, plus turkey & Swiss, you name the sandwich served daily and it had mayonnaise on it. And on both sides of the bread! Nobody could make me a sandwich w/o mayo no matter who I asked. I have high cholesterol and take Lipitor like many other seniors on a senior cruise might have, but this 90% fat condiment (look at the nutrition label) was on every sandwich all the time and I couldn't get anyone to accommodate me and make me a non-mayo sandwich, not once. Everybody has a niche in life. I have diabetes and high cholesterol, but I'm allowed certain foods in moderation 2-3 times a week. But never mayonnaise, which was in a bowl to add to your sandwich in at least 2 places along the buffet line. Mustard (only salad mustard & no spicy brown anywhere, UGH!) and ketchup were at each table. I can have unlimited ketchup and mustard, but I would have been mayo overwhelmed if I ate any sandwich served (other than the make your own franks and burgers). If they had ready made franks in buns or burgers on rolls, they too would have been drenched in mayonnaise. The chef was mayonnaise-happy, I guess. There was plenty else to eat, I didn't go hungry, but I would have liked a corned beef or pastrami or turkey sandwich the 1 day it was offered if done so w/o the mayo, Even the seafood sandwich was topped with Sirachi mayonnaise. PLEASE LOSE THE MAYO. I can always add it, it's right there on the buffet but I couldn't take it off after they drenched both sides of the bread and sandwich that way. Service in the dining room was hit or miss each night depending on which random waiter you got. Smoked salmon ONLY served in the dining room at breakfast, but herring in the buffet. The herring looked like the bait I use to go fishing. One night we had our dining room orders taken and were each served the wrong soups, then corrected, and followed by the wrong salads next. Salt and pepper were in grinders that were identical, no P or S or other distinction on the grinder and I ruined a dish by adding salt by mistake instead of pepper. The foods had a dozen ingredients each where 9 or 10 would have been fine if you know what I mean. This wasn't Master Chef or Chopped, after all. But I didn't go hungry. Just overkill. And PLEASE lose all that cholesterol laden Mayo, PLEASE! I'll add it if I want it. The 'midnight' snack buffet on an earlier cruise was from 11:30-12:30AM. This cruise it was 9:30-10:30. Way, way too early for me. Read Less
Sail Date August 2019
Hubby and I on our first cruise which was also our honeymoon. With a swollen ankle, this by far was heaven in paradise. The food was great with a big variety of different tastes. Alot of activities like Bingo, Dress up Attire for ... Read More
Hubby and I on our first cruise which was also our honeymoon. With a swollen ankle, this by far was heaven in paradise. The food was great with a big variety of different tastes. Alot of activities like Bingo, Dress up Attire for Dinner, art auctions and galore of different shops. It was great and I cant wait for the next one. The water was beautiful, the people where friendly and the drinks never ran out. The sunrise and sunsets were beautiful, and the clouds were so close it felt you could reach out and touch one. The stars were bright and we were able to see the big dipper. But what surprise me the most was how dark it was at night The whole experience was amazing, I will alawys dwell on this trip, and in my heart of hearts this trip will alawys remind me that I am finally living my best life. Read Less
Sail Date August 2019
This review is being written by a husband with a scooter-bound wife. We chose this cruise for the Greenland destination. In general, we enjoyed the cruise with only a few minor issues. Note to handicapped cruisers: If you or your ... Read More
This review is being written by a husband with a scooter-bound wife. We chose this cruise for the Greenland destination. In general, we enjoyed the cruise with only a few minor issues. Note to handicapped cruisers: If you or your travelling companion are mobility impaired, understand from the outset that there are many activities you may not be able to do (e.g.; get in and out of a tender to go ashore). If you use an electric scooter to get around, the ship's carpeting will consume your scooter's battery charge at a prodigious rate - you will need to carry your battery charger with you. You will also find many spots on the ship will be a tight fit. These issues are not unique to this cruise, or for that matter, Princess - handicapped cruisers will find them on any cruise from any line. A little forethought will minimize the inconveniences. Now on to the review proper: Embarkation: We used Princess-arranged transportation and flew in on the embarkation day. I recommend other cruisers do the same, as once you get on your flight, getting you to the ship is guaranteed by the cruise line. That said, delays with getting all the luggage screened delayed the ship departure for about 2 hours. Disembarkation: Our disembarkation flight was arranged by Princess. Our originally scheduled disembarkation time was unreasonably close to our flight departure time, so I had it moved up. Our luggage did not come off with our disembarkation, causing a minor panic. In the end, we got our luggage and made our flight; we would not have done so had we kept our original disembarkation time. The Ship: We have been on the Caribbean Princess before. The ship was in good condition, clean, and everything worked. While on the subject of the ship, I took the Ultimate Ship Tour that covers the working of the ship. This tour is not heavily promoted and you can only sign up for it while on board, but it is well worth it. The Cabin: We had Rivera (deck 14) 312 - an interior handicapped accessible cabin which we got as it was the last handicapped accessible cabin available for this cruise. While we would have preferred an obstructed view cabin lower down, this cabin was good. I have two comments on the cabin: 1) the bathroom door was close to the closet, which made for fancy scooter maneuvering for my wife to get in and out of the bathroom, and 2) you only get 2 electrical outlets in the cabin. Both of them were by the desk, which meant we had to get an extension cord to allow the scooter to stay by the bed while charging. Dining: In general, we ate at the buffet, avoiding the dining rooms and upcharge restaurants. We found the quality and variety of food to be good, but sometimes getting a table near an electrical outlet was a problem (see the Note to Handicapped Cruisers above). A minor gripe at the buffet was that the carving station was frequently unstaffed. We did have two "pub lunches" - we found the food at the pub lunches to be authentic and well prepared. Entertainment and Activities: The challenge for seeing production shows in the Princess Theater was getting into the theater in the first place. You had to be in your seat at least an hour before the performance start. To Princess's credit, they scheduled extra performances so eventually everyone could see the shows. The shows themselves were of high quality. Also good was the magician (Michael Barron), who also did a demonstration on how to perform some simple tricks. As is true of any cruise line, many of the onboard activities involved trying to sell you things. I have mentioned the Ultimate Ship Tour showing the working of the ship; do take it. In lighter entertainment, the cruise director lampooned the elevator situation with a game called "Elevator Roulette". Service: We put in an extra shout out for our cabin steward Dexter Dineros for service above and beyond the call of sanity. Other service folks were equally nice and helpful. Ports and Shore Excursions: Since my wife is scooter bound, we were limited to bus tours in Canadian ports (Halifax, Sidney, and St. John's). These tours were excellent. Greenland is very hilly and was largely inaccessible for scooter-bound people like my wife. She did get off the ship and onto the pier at Nuuk, but to go any further would have involved a long hill climb. The ports we visited in Greenland were small, and our cruise ship essentially doubled the ports' population for the day. As for the tours themselves: Nuuk: I took a walking tour that started in a Greenlander's house, we then went to the center of town where our tour guide gave us maps of the city and turned us loose. Qaqortoq: This was a tender port, so my wife stayed on the ship. I took a walking tour of the town, and this tour guide stayed with us the whole time. This tour was nice. Nanortalik: This was a tender port. Unfortunately, my wife and I had developed colds and so stayed on the ship. We heard from other cruisers that the local elementary school had sent its students to the landing to practice their English with the cruisers. Would we go on this cruise again? Yes Read Less
Sail Date August 2019
I love cruising, and when planning another group trip, going with Norweigen was a no brainer. You get the biggest bang for your buck! I was going with a large group of 21 with mixed ages from 16 to 83 and wheelchair bound. I have to ... Read More
I love cruising, and when planning another group trip, going with Norweigen was a no brainer. You get the biggest bang for your buck! I was going with a large group of 21 with mixed ages from 16 to 83 and wheelchair bound. I have to say I was getting a little worried when I started reading recent reviews, but then I reminded myself to be open minded. I am a true believer that every vacation is what you make it! The embarkation was so easy and very efficient, this time they split the embarkation/ check in into two groups depending on cabin floor, which created shorter lines to get room key and then to get onto the ship. Ship: The ship was beautiful, with some areas that maybe can use some retouching, but thats to be expected with the amount of passengers that come through weekly. But I found it easy to navigate and plenty of signs to guide passengers. Don't get me wrong, it's a huge ship, so sometimes it gets confusing, but there is a diagram by the elevators that show each floor, especially for the dining rooms and bars. Cabin: Cabin was a balcony cabin midship, level 11. Loved my cabin it was clean and as roomy as you can expect for a ship cabin, you walk in the bathroom is right there, then the bed with a closet next to it, and then couch before the balcony door, on opposite side was a small vanity with small shelves, the mini bar and TV on wall. The closet has decent space for clothing, and what I did was use my suitcase as a draw and slid under bed. Our room steward Veeraj was awesome and very attentive. Dining: So, I was a little worried here because of all the reviews/ complaints about reservations and such. I am not sure what people complain about because I had NO trouble with obtaining reservations at ANY of the dining rooms. I made 3 reservations prior to boarding the ship, but the rest were made once on ship, and they never gave us an issue, and that is with a large party! Every restaurant was accommodating, my recommendation is that if you like to eat during prime time 7-730 make reservations early on, Personally I like eating early and the 5-545 reservations were perfect. The staff at all the restaurants were on point. Polite, and went out of their way to make our meals perfect. Moderno- Great salad bar and the meats were great quality, and not heavy on salt. the cheesy bread is amazing La Cucina - Way too much food,( I had meal plan, included 5 courses) the pizza is great to share with a few people. The pasta carbonara was divine. Cagneys- What can I say , my favorite meal, I had the surf and turf, and the filet was cooked perfectly. The apple crisp for desert was my favorite Taste/ Savor- ate at both restaurants and the food was good, smaller portions but filing. The deserts there were not my favorites. O'sheehans- So we decided to skip the buffet this trip and the majority of my group ate breakfast here every morning, The staff was exceptional, especially the maitre'D , Leandra. She went out of her way to make us feel welcome and personally greeted us every morning. The younger adults in my group also raved about the late night snacks/ wings/ and . ice cream served there Margaritaville: Food was excellent and the charge was cheapt at $15 pp. The Nachos are delish. My one complaint about the dining, is I wish the specialty Restaurants were open for lunch, but thats a personal opinion. Bars: I love my drinks, and I had many over the course of the week, all of them were tasty and well made, I will say that the bar staff does seem overwhelmed, and could use some more help, especially the first couple of days, maybe even having more servers around the pool for drinks would alleviate the mob around the bars. A few times I would have bartenders who were borderline snotty, but most of them were fantastic. My favorite drinks are the painkiller, mudslide, Bahama mama, margaritas. I did try a few drinks from margaritaville, I cant recall the name of them. Pools Okay, big downside here, there are 2 small pools one for adults/ one for kids. the adult pool was very packed, which it were bigger, especially with size of ship! Thermal spa My husband and I purchased the spa package, unfortunately the first time we tried to use it people were reserving the heated loungers while they were not there, this was very annoying! I did get to enjoy it once or twice, and the thermal pool was wonderful. Don't think I would spend the $200 again, unless it was a winter cruise. PS. Do Not Recommend this for handicapped people. My in laws tried to use it, as they are both wheel chair bound, and it was challanging for them because of the height of the loung chairs, and the tiles were very slippery, they did not feel safe moving in the room, thankfully NCL refunded them since they couldn't use it . Entertainment: The choir of men show was great, the comedians also were a hit, howl at the moon, the piano dueling was also fun. The after midnight show was horrible in my opinion, while the performers were definitely talented, there was no storyline, I wasn't a fan, but a few people in my group did enjoy that. There ware some fun events throughout the week that were fun and many passengers participated in, the theme night parties in H20 were great , although they got packed out quick. Service: Overall the service was great, we went to customer service about a small mistake and they were very sweet, and made every effort to get to the bottom of it. Never had long wait there. We also dealt with the Cruise Next staff, and they also were fantastic with the questions I had. Highly recommend purchasing this if you plan to cruise in next few years. this is my second time using the cruise next vouchers. The elevators are a bit slow, I prefer the stairs,,but with wheelchair family, we had to rely on them. Pictures: Tons of opportunity for pictures, I just hated picking a few. I wish they would offer all the pictures digitally for one price! Just my opinion. Port: Went to Bermuda, was beautiful as always. This is my third trip there. People in my party went to horseshoe bay/ tobacco bay and said the beaches were wonderful, with a ton of fish swimming alongside. There is a wave-runner vendor right outside the ship that a few of us went on, and it was a blast. the shops around the dockyard are also cute , overall Bermuda is pricey when it comes to shopping. There are ferries cheap ($5) to take to Hamilton or St.George for more shopping. I preferred to hang on the ship for 2/3 days at port, which was lovely because the pool was basically empty! and plenty of lounge chairs available. Disembarkation- WOW is all I can say, last time I was on the ship with a group was 3 years ago and it was a complete hot mess with disembarkation. I was so nervous, but the system they set up to get the passengers off the boat in a safe manner without tons of lines is incredible. We were off an hour earlier than we thought, and our luggage retrieval went off without a hitch, and even customs was a breeze, I was completely shocked! Way to go NCL, obviously they listened to the complaints from the past cruisers! Overall I am so happy with the entire trip, we had a blast, and we are already booked on another cruise, the Encore 01/2021! Cant wait! For the future Escape Cruisers keep an open mind and you will have fun. If you have questions feel free to ask me Hscally1088@yahoo.com Read Less
Sail Date August 2019
My review - NCL Dawn This is my 10th NCL Cruise and my 1st on the Dawn. I've been on the Gem and the Breakaway and was very very happy. Also - the last 4 cruises I have been in the Haven. So I definitely have an expectation for ... Read More
My review - NCL Dawn This is my 10th NCL Cruise and my 1st on the Dawn. I've been on the Gem and the Breakaway and was very very happy. Also - the last 4 cruises I have been in the Haven. So I definitely have an expectation for a level of service - and have always thought that NCL was a *bit* better than others. it's a good mix of 'mr. sexy legs' and 'quiet reading on the deck'. We got to the dock and have always left from NYC/NJ. I also continue on NCL because I am Platinum. When I got to the dock - no one seemed to know what to tell me. We were discouraged by two folks to not go to the VIP/Platinum line. I finally asked where to go, the lady rolled her eyes at me and said - ok - over there. Hmmm. I also want to mention that this was after my friend (who has MS) would have had a very difficult time waiting on the 1 hour line for security and then 1 hour to get checked-in. He asked if he could use the handicapped line (which he has plenty of documentation) and she again rolled her eyes. She said, “you can’t use this line without a wheel chair”. (Lots of folks have disabilities that don’t require a wheelchair). So we asked for a wheel chair. “Well… we don’t have them (they do).” The entire process seemed very uninformed and unprofessional. The check-in was flawless and was on the ship about 30 minutes later. We arrived around 11:30 am so getting on the ship around noon/12:15 is pretty good for me. I try my best to avoid the buffet usually - but especially on embarkation day. As I had read in other reviews - the main dining room is open - but many MANY NCL crew members try to steer you away and towards the buffet. I'm glad I knew better. It was quiet start to the cruise. Always start your cruise with a rebellious fish (or two or three). Ship: The ship shows its age - but the crew does an excellent job on keeping her VERY clean and sparkling. Once in a while I found an 'out of order' sign - to be expected - but it was always cleared up the very next day. I found the ship very familiar experience to the Gem which I found very comforting. I loved the Breakaway (and will take the Escape in October) - but it's so very large. This size of ship - to me - is perfect. Not too big - not too small. Cabin: The first one or the second one? :-) Here is my story - I booked a balcony state room - and was offered an upgrade. I did this once before and got a Haven Spa Suite - so cool. So we bid on the upgrade and hoped for the best we could get. They did upgrade us - from a balcony to a mini-suite. YES! oh no! The older ships the better rooms are on higher up decks. That means the mini-suites are DIRECTLY UNDER THE POOL DECK. But I roll with the punches - it's going to be a great curise!! I love crusing! Nope - first night - they were moving deck chairs - and when I say moving - I mean DRAGGING - the deck chairs at midnight - then at 1:30 am - then at 2:30 am - then again at 5:30 am. Now the Dawn is an older ship, as I said - and they don't have a huge pool - they have many more deck chairs on multiple stepped levels - all facing the pool. That's important. So - it was a restless night - no amount of extra rebellious fishes could have solved this problem. Long story short - AVOID the rooms under the pool deck if noise bothers you. I've heard - the rooms under the buffet are worse. But then - during the day? Anytime there is something going on the pool deck (read: pool party) then you hear the sound in your room. I like a nap after time in the sun - but there are generally lots of music happening all day - and then a break for dinner - and then again until about 10/10:30 pm. It was so loud - we really would strain to hear a conversation on our balcony over the loud music on the pool deck. My advice - for the bit of extra room - and extra $$ - stick to the balcony rooms on older ships like the dawn. It's just not worth the extra aggravation. Bright lining - after my cabin mate - complained (not really the right word :-) they *found* me a new room. Still a mini-suite, but just about 5 rooms from the end of the ship (next to the spa). Now - if you really want a mini-suite, that's the best location. Plus - I always get the spa pass - very easy access to spa - main dining room, etc... a great room. My advice: pay VERY close attention to what is above you and below you. And if you are 50/50 on getting the room - be conservative - and careful. It wasn't an upgrade at all. Original room: 11072 . New Room: 11676 Dining: We at at 3 specially restaurants and the Aqua Restaurant. Moderno: Churrascaria. I have to admit that I'm very spoiled living in NYC with GREAT steak places and churrascaria places. They have one of the BEST salad bar I've had. They tell you not to fill up on salad - go for it. The meat - was tough - overcooked - and over-salted. We all made sure we took our BP medication that night. Cagneys: Steakhouse. Here is where we diverged. I had a T-bone and so did my friend. I loved mine - his was VERY tough. But it's a great stop. Le Bistro: French - the best meal of the cruise. The mushroom soup is a NEVER miss item. We had many many drinks and entrees and the service was impeccable. We had our other meals in the Aqua - because you can wear shorts - and it's the same menu as the Main Dining Room. The food was hit-or-miss. I had some spectacular meals (the lamb shank for instance) and had some lack-luster meals. Overall a solid B+/A- My advice - don't be afraid to order more than one thing - and ask for another if you really enjoyed the dish. And if you don't like something - get something else. They will bring you as much and whatever you wish. Don't be timid. Entertainment and Activities: We did a few of the shows. I know they vary by weeks - the performance shows - the Showdown American Idol type of show was blah (remember I live 20 minutes from Broadway) but entertaining enough. The Elements show was quite good. I always like the comedians. Other than that - it was OK. But by idea of a good time is drinks by the pool all day. I don't cruise for the shows. Service: This is where the cruise was hit or miss. One thing I really like - and please don't think I'm petty - but I like a pitcher of water in my room to drink in the evening. It was everyone else's problem - no one could find one and deliver one. I was always told - you can call this one or call that one. Plus - we wanted to re-arrange reservations for the specialty restaurants - and we had the concierge to help us. After leaving a message for two days - I was told (lectured really) that I should call sooner because he can't make changes last minute. And then kept going. I hung up. Ports and Shore excursions: Again to be fair - my cruise mantra is - I pay all this money to get on the ship, why would I pay again to get off the ship?!? The one thing I want to everyone be careful about - in Florida - there were a few other ships in dock - and we got the LAST parking spot. This meant that it was a 15-20 minute walk to the place where you can meet your shore excursion transportation. It was HOT and HUMID and I would have not appreciated that walk... but again - I didn't get off the ship. Plus - remember in Florida - you get in at 1 pm and must be back on the ship at 8:30 pm. The only way I get off the ship is to do Disney. That's not that long in the park - especially when it's super busy in the summer. Overall - it was a fun vacation - lots of great drinks and good food and had a blast. I love to cruise - but some things could have been better. Oh - and I always get the Thermal Spa week pass - what a great value. A few days I was the only person in the spa!!! I swear the pool is bigger than the deck pool - and it's sans kids!! A great value! Read Less
Sail Date August 2019
We have cruised on Norwegian Breakaway two years ago, also out of NYC. The ship is almost exactly same layout and same size, but on Escape was much more people. It’s to crowd. We went on this cruise with 6 people. In our opinion, ... Read More
We have cruised on Norwegian Breakaway two years ago, also out of NYC. The ship is almost exactly same layout and same size, but on Escape was much more people. It’s to crowd. We went on this cruise with 6 people. In our opinion, the pool aria is way to small for the size of the ship. We were not happy to get up early in the morning just to be able to save six seats together. About embarkation processes: We are PA residents and we are never experienced so many rude people. They were screaming, cutting of lines, pushing, and embarkation staff was NOT care at all. Regarding the ship staff: Extremely hard workers, it’s obvious. The shows were an outstanding, spectacular. Choir of man is an excellent performance. These guys are hugely talented. “After Midnight” show is also extremely good. The dancing, the singing, the band were amazing. Overall, we had a good experience on this cruse, but NOT grate. Bigger ship it is not always better. It just means more people on board. Read Less
Sail Date July 2019
We chose this cruise as a beautiful family getaway. I’ve traveled on several other ships and always had excellent service. Cleanliness smiles and great entertainment. This ship offered non of that. Not one good morning not one hello from ... Read More
We chose this cruise as a beautiful family getaway. I’ve traveled on several other ships and always had excellent service. Cleanliness smiles and great entertainment. This ship offered non of that. Not one good morning not one hello from staff. Everyone that works here looked miserable. I feel like I’m spending almost 9,000 for 5 people was a waste. I booked a room with a balcony because my husband is a smoker and is disabled just to find out that you can’t smoke on the deck The smoking area on deck 10 was terrible several people blasting music and dancing with their personal radio Floors by the pool were wet and no one was there to keep deck dry. Not to mention the sewage smell. Who wants to smell that while trying to relax on vacation. No pools for kids so the two pools they do have are all full of kids in diapers with life preservers kicking you because it’s so tight. The lido deck was a joke so unorganized. I tried to talk to the manager George but he walked away from me. Picture 40 people on a buffet line that doesn’t move. The one cook behind the line would carve one piece of meat and walk away to the hot line. No one should have to wait 25 min for food. The line for sandwiches was also a min of 30 min wait. They had one guy to prepare the sandwiches. This boat is grossly understaffed and it clearly shows with the staff and how miserable they are. We finally arrived at our first port so I called carnival and was told no one can help me. I wanted to get off the boat and fly home from Puerto Rico but wanted a partial refund of my trip from hell. No one helped me. The day I got home I received a call from carnival because I sent them an email. All I got was an I’m sorry and someone from guest services tried to contact me. Seriously people if guest services was trying to get a hold of me they would page you. If my Amex wouldn’t go thru I guarantee they would get. Hold of me. Stay away from this boat. Stay away. Terrible terrible terrible Read Less
Sail Date July 2019
We chose this cruise because it fit our time schedule for a vacation. We thought it would be exciting to be in Boston for the Fourth of July and the departure port in Brooklyn was a simple 3 Hour Drive from our home. I blame myself a ... Read More
We chose this cruise because it fit our time schedule for a vacation. We thought it would be exciting to be in Boston for the Fourth of July and the departure port in Brooklyn was a simple 3 Hour Drive from our home. I blame myself a little for not researching the cruise more. We booked last minute, and we thought it would just be a lot of fun. We did not have passports as we don’t travel a ton outside Mexico and Canada. We were told by Cunard we could not have pre printed E tickets due to the fact that we did not have passports. This was a huge source of stress. I knew our enhanced licenses and birth certificates would be fine for getting us in and out of the country, but just not sure how it would all work. Getting on the boat was a complete disaster. We waited in line with everyone else for three hours. There were so many disabled people and elderly getting on the boat that simply had to go ahead of us. No one followed the time on their ticket and we were told to come at noon because we were unable to get pre printed tickets. The whole process was chaotic and confusing and people were very upset. Elderly people in line with us struggled to stand for three hours. There was no place to get anything to drink or eat. We had not eaten since the morning and didn’t enter the boat until 3 PM. People did not want to get out of line to even go to the restroom, because tempers were running thin. While waiting in line to enter the boat, we realized that we were probably some of the youngest passengers. Mind you we are not young in her late 40s. So basically getting on the boat was terrible. If I were getting on the boat again in Brooklyn I would get there around 3 PM. The boat didn’t even leave port until after eight due to a medical emergency and the boat being held for a flight coming from England containing eight passengers. Activities on the boat are OK. There is a lot to do. Definitely geared towards older people. If you are an active younger couple or group of people, I would suggest another cruise. We were interested in a fun time in wanted to be active during the day and have beautiful dinners and some nightlife in the evening. Activity was hindered by the poor condition of the swimming pools and hot tubs. Most of the hot tubs didn’t even work. They were simply warm small pools in need of painting and maintenance with no jets. The pools are not extremely clean and we’re in need of repair and paintings well. Be forewarned the Queen Mary two does not have five pools as advertised. One of the pools on the very top deck must have been removed in the refurbishment in 2016. We were disappointed with our lack of options for swimming and lounging during the day as the weather was quite favorable for such activity. One of the outdoor pools was netted for the entire cruise, so It was unable to be used by any of the passengers. Frankly the condition and access to pools was unacceptable. The walking deck, deck seven, was often closed in sections making it impossible to walk loops around the deck. Once again the Queen Mary fell short in providing the simplest of activity. The food was not bad. We enjoyed the main dining room three nights out of our seven night cruise. Our poor waiter really struggled with English and this hindered us from getting great service. He did try his hardest though. The food in the main dining room was presented nicely and there was a pretty good variety. The main buffet was also sufficient, but became a bit repetitive after seven days. I’m not sure how somebody does a 14 or 27 day cruise eating the same food over and over. The quality was quite good and overall we were usually able to find something we really liked. We were in cabin 4022. This was a sheltered balcony in the front of the boat. I’ve very favorable things to say about the cabin. Our steward Gerry was very friendly and hard-working. He did a good job cleaning the room quickly and was helpful when we had questions. Although the room was not brand new or in sparkling shape it was a fine cabin. Even for being in the front of the boat, I found there to be little motion or disturbance. Nightlife was also disappointing. Pretty much after 10 PM the place shuts down. The shows we saw in the royal court theater were nice. The dancers, singers and orchestra put on a wonderful production. There’s a nightly movie in the illuminations theater, but we were looking for more engaging activities. The night club is open later, but when we visited there it was quite empty. So basically if you’re not interested in going to bed around 10 or 11 PM you’ll have trouble finding anything to do. The ports we visited were wonderful and a lot of fun. Halifax with a cute little city and we enjoyed our time walking around shopping and visiting museums. Boston was a great deal of fun as well, We did the trolley tour and then met up with our niece later. We like to walk, so we did walk a couple miles back to the boat. Not a bad walk but it was pretty hot when we did it. We viewed the highest of the fireworks from the top deck. We had fun in Newport Rhode Island, but getting off the boat was another disaster. We had booked a tour that was canceled because they could not run the tenders due to fog. I understand they have no control of the fog or the weather. The problem we encountered was they told us not to get tickets for the tender, but when our tour was canceled They required us to have tickets. Consequently we were in the back of the line and one of the last tenders to go out to Newport. We only had a couple of hours to spend in Port. The kicker is the captain and staff went on and on about How incredibly unsafe it would be to run the tenders during the fog in the morning. They canceled the tours and we were understanding because we all wanted to be safe. The problem I have is when we return to the boat after visiting Newport the fog had returned. No one spoke of any safety issues or concerns as they loaded us on to the tender and we took the small boat in the thick fog back to the Queen Mary 2. It was so foggy that when we finally returned to the crew ship the 100 passengers broke out in cheers and were clapping As we were so relieved. It seems they were concerned about our safety in the morning, when the fog had returned in the afternoon our safety seem to go out the window because they were more concerned with keeping their schedule. In the end we had a good time because we made our own fun. I highly recommend this cruise for older people who want a nice quiet time. If you’re younger or want fun and a little nightlife look elsewhere. Read Less
Sail Date June 2019
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms ... Read More
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms smell of urine Cabin 6365 is below casino, constant smell of cigarettes (lung cancer anyone?) LOUD - doors bang shut - Passengers - most of them were rude, for example: things I heard in the hallway (mid ship 6th floor): a parent telling a young child they are "retarded," toddlers left unattended, people encouraging friend to vomit in hallway (he succeeded), smell of marijuana Scantily clad passengers who left nothing to your imagination. Breakfast in dining room WAS FANTASTIC!!!!! Dinner in dining room - AWFUL (ending up just eating dessert every night) At 2 am, a group was outside our door talking loudly. My husband asked them NICELY if they could keep it down, to which they replied "f you, we will f you up!" Read Less
Sail Date June 2019
My spouse and I took this exact same cruise at the exact same time last year and it was, hands down, the best cruise we'd ever taken. When we booked this cruise earlier in the year, we were very excited at the thought of matching ... Read More
My spouse and I took this exact same cruise at the exact same time last year and it was, hands down, the best cruise we'd ever taken. When we booked this cruise earlier in the year, we were very excited at the thought of matching last year's cruise. Sadly, there was a stark difference in the two cruises and we were left with a feeling of disappointment in some areas. In others, this ship shined. For transparency, we tend to sail in the Haven. This year was no exception. Not because we are rich. We are far from it. But I am disabled and have health challenges. For that reason, we budget every year to insure that we are able to travel in a way that's most comfortable for me...and in a way that allows me to get the best experience possible out of our travel. We are not "snooty," nor are we "entitled." However, when you pay a premium, you do expect that "premium" to be delivered. About 3 weeks prior to our cruise, I emailed the pre-cruise concierge, as directed, for any requests that may make our cruise more enjoyable. In that email, I explained that due to severe allergies, we are not able to have fresh flowers in our room, nor are we able to have any kind of feather bedding as they cause significant allergic reactions. I received an email response assuring me that this request would be handled prior to embarkation. Embarkation was close to flawless and we were told our room was ready as soon as we boarded. We were staying in a Haven Spa Suite and it was nice. However, when we walked in, we noticed a vase of wilted and dying flowers....obviously left over from the prior cruise. Not a huge deal...we figured we'd give it to our room steward when we met him. The ice bucket had lukewarm melted water in it....presumedly from the prior cruise that ended earlier that day. There was only one towel, and one bathrobe. There was no bottle of champagne on ice as we were told there would be...and as there was last year. Individually, not a huge deal...but adding it up, it was a little disappointing. Shortly thereafter, our room steward arrived and we spoke with him about the flowers, etc. He apologized for the oversights, said he'd fix them by the time we returned from lunch and assured us that the room was feather free. That was the big part for us, so we were grateful. After the first night, my spouse woke up with a pretty intense allergy attack. Since the vents were on the ceiling, we figured it was the air ducts and the air circulation. We were assured that the room was de-feathered, so we didn't think that was the problem. For the next 5 nights, our allergies were pretty intense. We were living on allergy medicine and continued to chalk it up to the air conditioning. By day 6, I was beyond miserable. At that point, I took a closer look at the pillows. All but one were exactly what we needed. The last one, all feather. We called our room steward to ask him to please change it, but he was unavailable. So we called our butler.....who, up until that time, we had seen, maybe 3 times the entire cruise...who informed us that our room steward was on break and would handle when he came back during the nightly turndown. We called about it just after noon. After explaining that the allergic response was making us pretty miserable, he did send someone in his place to change out the bedding. We vacated the room so that could happen. Our allergies never cleared up and we realized on the morning that we left, that while there was no feather bedding ON the bed, they had stored all the feather bedding UNDER the bed. It was pretty awful. Adding to that frustration, we had to ask almost daily for fresh ice...and the only thing we asked of our butler was to have cookies in the evening. He promised cookies every night. They came once. We didn't ask anything else of him....we didn't order room service....we did not dine in our room...he was pretty much non-existent. He did, however, show up on the morning of debarkation to collect his tip. Again, I need to stress....we are NOT snooty. We weren't asking for outlandish things. We asked for next to nothing. But we paid a premium for a certain service and that service didn't deliver. It was even more disappointing because we do work so hard to afford that level of service. For it not to be there, cast a bit of a shadow on our week. Especially with the allergy/feather situation. The rest of the cruise was AMAZING!! We loved Cagney's and Moderno. We also enjoyed Food Republic. It's a different concept but enjoyable nonetheless. The only exception was Bayamo. We didn't enjoy Bayamo as much as we'd hoped and probably wouldn't return. The Garden Cafe was perfect for what we needed it for, and we enjoyed dining at Taste one night as well. As for the entertainment.....for the second year, Choir of Man was absolutely incredible!! We also saw Melinda Doolittle's solo show in the Supper Club....and that was one of the most enjoyable evenings of our cruise. She was very warm, engaging, and very friendly. It was a very cool thing to be able to talk with her a bit after her show as well. I was really pulling for her when she was on American Idol, so it really was a thrill to see her perform. We didn't see any other shows as it was an early night most nights for us. We met some really great people through the meet and greet/slot pull/cabin crawl. We had a great time with them. Blackjack was very kind to us, but we seemed to give our winnings back to the slot machines!!! We loved karaoke nights as well. The pools were crowded as they normally are....but the slides seemed to be popular. We did not use the Haven pool area, but we did use the sundeck in the Haven once or twice and that was pretty relaxing. The Haven restaurant was also very good. Bermuda was beautiful as always. We took the free ferry over to St. Georges and headed to Tobacco Bay. That was a beautiful area. We seemed to luck out as we heard that Horseshoe Bay was filled with Portuguese Man-O-War which made it difficult to swim. In fact, someone from our Cruise Critic group was stung and from what we heard, had to be treated at the hospital. I'm not sure we'll do this itinerary again. We love cruising out of NY because we are local and flying is challenging for me. But I think we'll try something elsewhere next year. We are firm believers in vacations being exactly what you make them to be...and in that sense, we had a magical week onboard the Escape. But the service...or lack thereof...did make things challenging for us most of the time. And that part, was probably the most disappointing aspect of our cruise. Will be sail NCL again? Absolutely. Will we sail the Escape again? Probably not. Read Less
Sail Date June 2019
We got disable-room , hard to get ,we like 14 days cruise. And was done over. Our balcony was not for wheelchair or scooters ,very narrow ,and doors were old ,we also got locked out .The room was very nice ,clean,great handicap-room . ... Read More
We got disable-room , hard to get ,we like 14 days cruise. And was done over. Our balcony was not for wheelchair or scooters ,very narrow ,and doors were old ,we also got locked out .The room was very nice ,clean,great handicap-room . Spa was disappointing ,thermal loungers were in a small room ,only 6 ,no other chairs. Would not give us a refund ,waste of our money. The Flying scotsman was the Best ,the shows were great ,food was good. Room service was good. Embarking was confusing ,the staff did not know how to help. We went to the Musterstaion and were told it was on 3 deck ,not there ,hard to get back on the elevators ,when we got there ,it was over. They were bringing luggage to the rooms ,so most of the elevators were closed. Disembarking was a nightmare , we waiting over 3 hours before we got somebody to take us out with the wheelchair. Was so disorganized ,they did not have the staff to help the handicap . Everybody was so upset. SO the cruise was disappointing ,because the staff was not trained to do their job. Not going back on the Carnival . Read Less
Sail Date May 2019
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied ... Read More
I booked a last minute porthole cabin on the deck 4. This cruise jammed five ports into seven days (Halifax, St. John, Portland, Bar Harbor, and Newport, which was canceled due to weather). The Dawn's refurbishment had varied results, but you can't change the architecture and in that regard, the Dawn will always be inferior to the NCL Jewel Class. The decor ranges from mystifying (the artwork in the Venetian) to tacky (the 1970's shopping mall-style atrium). I would advise anyone booking the Dawn to AVOID DECK 4! I was kept awake for half the week with a rhythmic metallic banging every ten to 12 seconds! Despite reporting it, no solution was found until it seemed to go away on its own - only to be replaced with more random noises. As a single traveler, my beds were pushed together to make one big bed. The only problem is this left little room to safely get into bed on either side due to the built-in desk on the right and the 'stored' bunk on the left, which juts out eight inches into the room. Who looks at this and says "that's okay?" The solution was to push the against the left wall, which was okay for me, but what if a couple were in that room and wanted a double bed? They would have to disturb their partner to get in and out at night! My bedside tables looked like they were from the original 2002 design and were eroded and chipped at the edges. The shower temperature nob was missing its button and sharp metal edges were exposed. The closet hinge was detached. Again, who looks at all this and says "that's okay?" Deck 4 was once shut down completely for a crew drill. The two tender ports used deck 4 as well, so our corridor was a windy, cold, crowded place for two full days. Don't get me started on the elevators, which were a real trial for even the most patient traveler. The ship tries to be accessible, but trips over itself in the customer service area of accessibility. Activities are often held in the atrium, three steps up from the floor. The Venetian Restaurant has ONE elevator to avoid its idiotic grand staircase, but just try to get the staff's attention when they are all on a staircase behind you when you enter! This was a Canada New England cruise, but the only lobsters you'll find are on the postcards. Not even in the premium eateries! The NCL menus are all the same whether you are in Cairo or California. The Venetian (the main dining room) serves brown and serve previously frozen sausage and deep fried hash brown patties - McDonald's at Sea. Worst thing about NCL - they NEVER STOP UP-SELLING! Nearly everything except a game of trivia costs an added fee. I was getting target marketed sales pitch letters and robo-calls IN MY CABIN! I had to demand to be taken off the list. Still, every announcement for activities at sea is for things that require a fee. The staff is generally very nice and super accommodating, except for one woman at the Shore Excursion desk who barely looked up and never spoke while I was telling her how their "HIGHLIGHTS OF ST. JOHN" was a misnomer. The first stop on the bus was a view of the reversing rapids that was dominated by a HUGE Paper Factory belching white effluence into the air. The second stop was a cross between a craft fair and a supermarket. The third stop was closed! All the while, feedback from the guide's microphone and condensation on the bus windows due to the weather. Neither driver nor guide knew what to do about these conditions, despite their experience. If I wanted to see factories and shopping centers I could have stayed in New Jersey. Even if it had been a clear, sunny warm day - St. John was a massive let-down. For Newport and Portland, NCL's only help for those not using their own tours, was a poster board next to the customer relations desk. No map, no shopping tips, no restaurant guides - nothing. Just one bulletin board for everyone wanting to plan their own day off the ship. The Dawn should be retired. It will never satisfy the experienced cruiser. Read Less
Sail Date May 2019
I’m careful with my reviews because I read them carefully prior to booking and my hope is always the same, people that write point out the good as well as the bad. We have been in 17 cruises, with 5 different cruise lines. Nine of these ... Read More
I’m careful with my reviews because I read them carefully prior to booking and my hope is always the same, people that write point out the good as well as the bad. We have been in 17 cruises, with 5 different cruise lines. Nine of these cruises have been in a Norwegian ship. The various cruises were on Norwegian, carnival, Princess, Celebrity, Royal Caribbean ships. The truth be told although most would think the same quality from ship to ship, and my guess possibly what the cruise line strives for, it’s just not the case. This review is regarding Norwegian cruises, specifically the Escape. As you will see I rated it excellent and do so with sincerity. We have taken cruises on the following Norwegian cruise ships, Escape, Breakaway, Dawn, Gem, Epic, and Pearl. There are and will always be a few hiccups so to speak on any vacation regardless of how taken. It’s not so much that a problem develops, what’s of more importance is how any issues are handled. The staff, Chiefs and management aboard the Escape far exceed that of all the other Norwegian ships we have been on. My wife as well as I have a variety of medical issues, all of which have the potential of ruined vacation if care is not taken by staff to assure cleanliness in the room of dust, sanitation throughout the ship to assure colds and illness isn’t spread but my wife having a major Gluten allergy Chiefs and waiter staff assuring foods are prepared and handled avoiding any chance of cross contamination. Entering the Escape a food service manager is assigned to any and all vacationers to assure food is handed in strick compliance. Regardless of so many areas of a ship to eat, anytime a key card is swiped in a food area, that supervisor somehow responds to the area to assure no mistakes are made. Although I’m sure many that cruise are aware this is done on other ships as well as other Norwegian lines... None are as careful as those on the Escape. In fairness, any ship can be just lucky or have a bad day. But with 5 cruises now on the Escape, each cruise on this ship has actually improved and a few supervisors as well as managers have kinda got to recognize us. Chiefs and food service staff routinely add to our experience by sending gluten free items/treats to the room for my wife to enjoy. Only drawback we have found on Norwegian is entertainment. Because we cruise so often on this cruise line, there is a bit of redundancy on shows. For example, although a great show, the magician dinner show has been running for over s year on this same ship. This being said for those similar to us that cruise often and enjoy a particular ship, we lose out on entertainment because after seeing several times it gets old. So my suggestion to Norwegian staff is IF they are going to keep a show or act for any extended period of time, that show should be updated with new material. For a magician I would think this would be easy to do, why it’s not done beats me. I would think after a year doing exactly the same thing would get old on the magician as well. Same goes with the Newly or not so newly wed show. How hard would it be to change up the questions asking guests called up to participate? I realize this is being a little critical of a ship I’m rating 5 stars, but Hope is someone in management looks over this review as well and possibly consider what I’m saying as a easy way to make trips even more enjoyable for others like us that cruise 3-5 times a year and are regulars on their ships. Read Less
Sail Date May 2019

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