105 Bayonne (Cape Liberty) to Caribbean - Eastern Royal Caribbean Quantum of the Seas Cruise Reviews

Embarkment was a breeze. We arrived at the port around 10:30 am. We needed to put our credit card on our account since we were unable to do it online due to a software glitch on the RCC site so after checking in with the representative ... Read More
Embarkment was a breeze. We arrived at the port around 10:30 am. We needed to put our credit card on our account since we were unable to do it online due to a software glitch on the RCC site so after checking in with the representative we walked right on board. We had a scheduled departure time of 11:15 but just as we began walking toward the holding pen they called us. Things were off to a good start. We met a few Cruise Critic friends as we walked to the ship and our vacation began! We decided rather than going to Windjammer we would check out 270. What a beautiful room with a small café like Park Café on Oasis class ships. We enjoyed a little roast beef sandwich and nice salad while we met other friends. Around 1:00 we were able to get into our room and drop off our carry ons which was a big relief since my husband needs to carry on his golf clubs because Royal will not check them anymore which is a pain in the butt. Shortly after dropping off our stuff we began to explore our beautiful home for the next 12 nights! Stateroom Our balcony stateroom #10652 was well appointed. There is plenty of storage in the Quantum staterooms. There is no longer a closet like you find in other ships but instead 2 long closets next to the bed – one with a few drawers, shelves, and a long hanging section and one with 2 hanging bars. My only complaint is that the hanging sections were not long enough for my longer dresses and in the one with 2 hanging bars was a bit short for my husband’s shirts. There was an additional dresser with 6 drawers and the refrigerator in it as well as 4 overheads – 2 over the beds and 2 over the couch. The bathroom has a large round shower with clear glass doors which seem less claustrophobic than other showers and a few open shelves. I was glad I brought my over the door shoe holder for the bathroom door to put all of our medicines and hair products so that they didn’t fly around in the open shelves. I really liked the added footstools with the chairs on the balcony so you could relax and watch the waves. Don’t forget to bring an extra card of some sort to put in the light switch because they are energy efficient like Europe so you need your room key in the switch for the power to work in your room. My biggest complaint with the room was the bed. I usually love the beds on RCC ships but this bed was so firm that my hips and back were killing me after a night or two. Entertainment Loved the shows on our cruise. We enjoyed the full Mamma Mia production. I’m not a huge Abba fan so never spent the money to see it on Broadway but really enjoyed the production on Quantum – the full 2 ½ hours. I also enjoyed Starwater. It was a bit unusual but very entertaining and something you won’t see anywhere else. I wish they did more shows in the beautiful 270 – we missed some of the Robo shows because they weren’t well advertised and didn’t see them in Compass (if they were there). It seems to me like that venue is not utilized to its fullest but hopefully will have additional shows in the future. We are big AGT fans so had seen William Close in the finals with the Earth Harp. Sonic Odyssey was awesome just as I expected. This is a great way to leverage some of the acts from shows like AGT – good move RCCL. We really enjoyed the 2 feature bands in the Music Hall – Draw the Line, an Aerosmith knock-off band, was excellent but only played a few nights would have loved to see them more times. Savannah Jack was a headliner show and then did an additional concert in Music Hall which was awesome. These types of bands would really use the Music Hall to its fullest – the house band, Nexus, was OK but nothing special. The casino was typical for a ship but we were surprised at the $10 table limits on most tables. A few days into our cruise some limits were reduced to $5 which drew some more players but craps remained at $10 so we didn’t play. In summary, the entertainment was great but I think some of the new venues like 270 and Music Hall could provide more entertainment – some nights it appeared there wasn’t enough to do other than go to the casino (where we made our donations too!). Food At first we were not certain we would like dynamic dining but after 12 days I became a fan. I think RCCL needs to work on some of their administrative stuff including reservations for the dynamic dining to make it simple and work correctly. Also, it would be helpful if they provide the show schedule when they open dining reservations so you could plan a bit better. We ate with a group of 6 and made a few changes throughout our trip despite being told there was no availability to make reservations if we just showed up at a restaurant we were always seated without a wait. If this doesn’t get fixed it will be chaos if people stop making reservations at all. I believe the food was better than other RCC ships we’ve been on but food is so subjective. Our service was not consistent. We got the best service in Chic and enjoyed that the most. Our assistant waiter, Grace, was the best as she brought back some of the small things we enjoyed from eating in the MDR like offering an iced tea before dinner, serving the rolls individually rather than putting a basket on the table and always ensuring we had sour cream or other condiments when needed. It is these small things that seem to be missing from the service in some restaurants because it appears that wait staff is not always properly staffed. We were disappointed with The Grande and don’t understand why they don’t offer escargot in any other restaurant. We really enjoyed Devinely Decadence and had the best filet mignon on the ship there. We didn’t care for the menu in Silk so only went there once and really couldn’t tell the difference in the menus between American Icon and Chic as they were both essentially continental American but service in Chic seemed better. There was a lot of beef and lobster on the menus for all restaurants and the filet was delicious so we didn’t even try Chops like we normally would. I never thought I’d say it but we were sick of steak and lobster when we got off the ship. We had dinner in Jamie’s one night and enjoyed the appetizers but the entrees were just OK – we are from North Jersey where we get very good Italian food so the bar was quite high for us. Not sure I would go to Jamie’s again for dinner but might try it for lunch one day in the future. Other Stuff Pool – We loved the outdoor pool but sitting is very limited for such a large ship and chairs are so close together with little room to walk. If you sat in the front row near the pool people were constantly tripping over your feet at the end of your chair which was annoying. The deck patrol did a good job of preventing chair hogs by taking away belongings of those trying to save chairs without sitting in them. North Star was cool but once you’ve done it you’ve done it so not sure it was worth the investment for the ship. Internet / Billing – Internet was spotty. We tried to purchase internet for 2 devices on our first day. After going to Guest Relations 4 times in the first 2 days for issues trying to get it to work we asked for a credit for the entire service. It was very frustrating that a ship that was being touted for its technology couldn’t get a simple thing like Wifi working for us. Both of us are internet saavy and it was probably something very stupid in their logon script or timeout procedure that was causing the issues but we never found anyone who had a clue to help us. There were a number of billing issues including our issues with our credit card being applied to our seapass that made us go to Guest Services more on this ship than all of our other cruises combined. I don’t think these administrative issues were really related to Quantum but RCC needs to work through the kinks of some of their basic transactions like billing and reservations. Diamond Lounge - We enjoyed the Diamond Lounge in the Music Hall many nights but it was often very crowded so we would just go to another bar for our free cocktails. One of our favorite bartenders from another cruise, Jaiho, was in the casino bar so a few nights we had happy hour with him. A few nights the captain came to welcome us in the Diamond Lounge which was a nice touch. Art / Esplanade - The art on the ship was beautiful and quite creative often mixing art with technology (e.g., the car with a video or different people, the pictures that sketched and erased every few minutes or the butterfly hallway in the Esplanade). We enjoyed the Esplanade which was like a Promenade crossed with a Centrum so very much RCC meets Celebrity in design. Sea Plex - We enjoyed the bumper cars in the Sea Plex but the Sea Plex also appeared under utilized – it was an awesome space but bumper cars and the circus trapeze were very limited in their use. I also didn’t like having the Quest in Sea Plex because only those on the teams really could participate and other just had to watch from afar. I really missed a venue like the ice rink that is on other ships since that type of venue allowed from great participation of many people. We didn’t use the iFly or Flow Rider. Disembarkment Disembarkment wasn’t as smooth as we’ve experienced on other ships. We waited for a very long time in a long line that didn’t move to get off the ship once our number was called. We learned later that there were issues with baggage and availability of porters which caused the hold-up but then why did they keep announcing numbers and create long lines. A bit unorganized – once we got off the ship we found our luggage easily and then needed to fight through the crowds to find our car service. It seemed like the old port was easier for cars to navigate but perhaps that was due to the limited number of staff available at the port. Overall I think Oasis is my favorite class of ship but I’d be willing to give Anthem a try hoping that they get some of the minor kinks out. We had an awesome time with all of our friends on the gorgeous Lady Q! Read Less
Sail Date April 2015
The ship was beatiful and had a lot going for it; however the Dynamic Dining stinks. The crew,service and food was as usual very good with a lot of choices in each restruant. Having cruised on several different ships in different classes I ... Read More
The ship was beatiful and had a lot going for it; however the Dynamic Dining stinks. The crew,service and food was as usual very good with a lot of choices in each restruant. Having cruised on several different ships in different classes I prefer them over the Quantum; even the Brillance which is one of the smallest was better. Our favorate is the Allure,the Explorer also is a great ship. I would not cruise on any ship with Dyanmic Dining again and I will make Diamond after next cruise on the Allure. Cabins were larger with a larger glas enclosed shower. THere was more closet space. We had a balcony cabin which overlooked the escaspe boats and the view was not great; these are the new DO type cabins called obstructed view. Read Less
Sail Date March 2015
The Quantum of the Seas is a beautiful ship, and has some innovative experiences that we have not found on other cruise ships. However, just as we learned on other new ships, not everything will go well until the crew has established all ... Read More
The Quantum of the Seas is a beautiful ship, and has some innovative experiences that we have not found on other cruise ships. However, just as we learned on other new ships, not everything will go well until the crew has established all of their processes and routines. First, 2 big cautions: The sofa bed is very small, and will be a tight fit if you are planning on having 2 people sleep on it. And, remember to sign up for shows, as some shows require reservations. Among the most enjoyable experiences: -The North Star observation lift. The view is great, and we went up while docked to get a birds eye view of the island. There is a wait in line, in the hot sun, and the observation room gets warm despite the limited air conditioning. -The specialty restaurants instead of a large dining room. We enjoyed the different decor and foods that were unique to each restaurant. The menu only changes once, so plan on the same food choices if you visit the same restaurant more than once. We do like having the same server, which won't happen if you dine at different restaurants. -The Seaplex is the nicest sports and activity area on any ship. It's all indoors, with a big variety of activities. -The 270 is a large theater type space at the end of the ship, with the most amazing view of the ocean. We spent most of our spare time in this space. There are also shows in this space, making for a unique alternative to the main theater. -The technology: RC is attempting to automate much of their processes on this ship. With a combination of the tech not working well, and the staff still learning it, this has a ways to go before the tech is seamless. -The wristbands instead of key cards-we spent much less time looking for key cards! Among our disappointments: -Our room steward: maybe he was very busy, but we never saw him, and had to call repeatedly for things we needed. -The mini bar treats on the counter-we were told they could not be moved out of our way or we would be charged for them. -The food never changed-hopefully you will like the food, as it is always the same, day after day. No kidding on this one! -And, as stated earlier, the sofa bed is too small to comfortably sleep 2 adults. Read Less
Sail Date March 2015
We went on th oasis the previous year and loved it. This cruise stunk. Food was decent but not stellar. Many of the entres were the same even though we went t different restaurants each night. Desserts were mostly from pre-mad packages. ... Read More
We went on th oasis the previous year and loved it. This cruise stunk. Food was decent but not stellar. Many of the entres were the same even though we went t different restaurants each night. Desserts were mostly from pre-mad packages. Nothing special. Many entrees greasy and not fresh tasting. We both got the Noro-virus which I realize can happen but made the experience much worse. No nightlife!!! After the shows, which were ok, there was nothing to do from about 10pm-12pm and if you didn't go to a show you had nothing going on from 8pm on. One bar had the same pounding Latin music every night and that was it. The Kareoke bar played old ballad songs so that wasn't even fun. (Crappy dj there). Everyone I talked to agreed the cruise sucked. Staff was not engaging at all. I heard that the ship Was scheduled for Europe because they like to gamble over there so they didn't put any effort into the entertainment or cruise. Shame on you RC for charging so much and not delivering. I will not travel RC again Read Less
Sail Date March 2015
I cruised about 15 cruises and last 8 were RC because I LOVE activities. I was WOWED from Allure - it was fantastic, but was a little disappointed from Quantum. First of all there to many people for that size of the ship. On Allure we ... Read More
I cruised about 15 cruises and last 8 were RC because I LOVE activities. I was WOWED from Allure - it was fantastic, but was a little disappointed from Quantum. First of all there to many people for that size of the ship. On Allure we didn't even feel how many people were on board. 1. Ship architecture was more modern style - nothing special ..something like IKEA style 2. Technology was way better than any other RC ships 3. Internet package was decent and we enjoyed having our phones throughout the cruise 4. Two70 is beautiful and shows are fantastic, HOWEVER their cafe needed more variety in food selection and quality. Their stuff looked tired and didn't bother to help you. They were very unpleasant. 5. Dynamic dining was not enjoyable: we had trouble getting reservations though their app, but their stuff was quick to help us with it. Sometimes we couldn't do it because of time conflict with other activities. Food was good, but nothing special. We had a dinner at paid restaurant and food quality + service was much better. SILK had old fried noodles, when I ordered a salad IT HAD EYELASH IN IT - was awful. AMERICAN GRILL: My husband ordered same as I did earlier(smoked mozzarella raviolis) and waiter told him that it had shrimp in it ?! When I corrected him, he went to verify with a chef, came back and apologized for his unawareness. WINDJAMMER: food was the same all the time, just like Norwegian ships...was so boring and tasteless. The selection was poor and not like on Allure SORRENTO PIZZA: pizzas were good and tasty, and you could make your own. The stuff looked grumpy at first sight, but after you spoke with them - you'd see smile on their faces and they were more friendly :")...just to tired. Cafe next to pizza had the same food and pastry selection always ...again very boring! 6. STARBUCKS: is not like real starbucks, we ordered 2 coffees with 2 shots of espresso and ended up returning it because it felt like drinking hot chocolate - TERRIBLE! Coffee was not good anywhere on the ship, it had burned aftertaste...although I felt the same way on Allure and other RC ships...but on Allure we got real starbucks. 7. BUMPER CARS: were fun, although we had to wait in line.. 8. CIRCUS: was awesome 9. ROLLER SKATING: looked fun, I didn't go only because I saw some lady fall badly on her face...not sure what she broke but she was bleeding a lot. My son went earlier and he enjoyed it. 10. SEAPLEX: Is amazing, it was very convenient that you could play any time without worrying what time of the day is it and weather. They have everything for kids/teens/adults: game consoles, ping pong tables,air hockey, and all other activities mentioned above. SeaPlex was my kids favorite place to hang out. 11. ROCK CLIMBING: Is as usual for RC ships 12. FLOW RIDER/BOOGIE BOARD: fantastic like always, we enjoyed it every time. The stuff were funny and cool...although for the first timers they didn't explain the techniques well. One Serbian guy( I think he is the stuff manager...most built and handsome:")) was really funny and cool, he was flirting with every good looking girl which was hilarious and entertaining. He was also part of the "Groove" disco dance show. Made the show funny and super enjoyable. 13. IFLY: it is worth to go on this ship just for that...SPEECHLESS, AMAZING, WONDERFUL. I LOVED it if you can't already see it. Again all instructors were fantastic especially mine(Nate). He made us feel comfortable, joked with kids, was very helpful and cool. I'd give him and Dave 10 out of 10. They were really amazing. OK, now the disappointing part - YOU CAN GO ONLY ONCE for free, next time RC changes $50 per person. It is OUTRAGEOUS especially the amount of money we paid for tickets. When we complained to customer service - they just nodded and did nothing about it. They gave us a very lame excuse that there are to many passengers that want to go so they have to accommodate everyone. Hm ...what about other activities then? So that was very disappointing. 14. CAST: Shows were amazing, cast fantastic, they all work very hard and it shows. All shows were fantastic Overall we had a good experience, some spoilers like food quality, services, customer service, booking reservations, unfriendly servers, nickel and dimming on everything, limitations on activities, and few destinations - these are mostly what made me rate this ship as 3 stars. Read Less
Sail Date March 2015
Summary: Our 10th cruise. It's not that everything was terrible, but the overall cruising experience was poor and there are much better choices. If you want to pay $4,000 for a $2,000 cruise, then this is your ship. Take Oasis if ... Read More
Summary: Our 10th cruise. It's not that everything was terrible, but the overall cruising experience was poor and there are much better choices. If you want to pay $4,000 for a $2,000 cruise, then this is your ship. Take Oasis if you want a great experience. Over hyped: Virtual balcony: Pointless. It does not give one the feeling of a balcony. At dusk, the camera is so insensitive that the picture just goes black. If you try to use your hair dryer and have the virtual balcony on at the same time, you will blow a fuse. 270: There is nothing about this room that wowed me. It does not take you to another place. One of the "shows" was a scene with all the major landmark buildings from around the world (Taj Mahal, Effel Tower, etc). I think it was called Vistarama. This "show" went on for one hour and the only thing that moved was the water in the foreground and a ferris wheel. The image quality was not that good. We stayed because we were meeting someone there after the "show" anyway. Too many site lines were blocked by huge lamps (8 foot high) they had around. In their promotional material they showed images floor to ceiling but we never saw them (those images have since gone away, but if you do an internet search for 'quantum of the seas 270 photos' they are still available). Skydiving: You aren't going to float around in the tube like the instructors can do. All that you get to do is go into the tube and float at about 2 to 3 feet high off the ground while the instructor holds onto you. Artwork: RCI claimed that a small fortune was spent on the artwork. They were robbed. The ship is very plain. There are a couple of notable pieces, but for the most part the smaller wall pieces looked like something you would pick up at K-Mart. If a picture of a giraffe wearing sunglasses is art, well then, I guess I could be an artist for RCI. It was also strange that there were no pictures in our stateroom. There is a swing in 270 that they also consider part of their art collection. Overpriced: Some of the specialty restaurants that have an upcharge. I don't mind the upcharge, but I expect quality ingredients. Wonderland ($45 upcharge) did nothing for me, and the fatty meat main course was not appreciated. Jamie's ($35 upcharge) was nice, but I expected better quality ingredients. Chops and Chic were FANTASTIC and well worth the upcharge. It seems that RCI has jumped up their price of mixed drinks by 50% since last year. Gripes: The ship was very plain. The theater had all the pizzazz of a high school auditorium. Long waits at the elevator compared to other ships. Lack of legroom in the theater in the lower section. Normally I can stretch out my legs under the seat in front of me if I am in the lower section. Not on this ship. They decided to put the seats on risers and have ventilation come up through the back of the seats. They could have done the same thing and kept the legroom by not using risers but they chose not to. Very cramped. Shops: Most of the prime real estate on the promenade were for very high end shops catering to the top 1%. We were talking with one salesman in a watch store. His store sells 5 to 7 watches a week with an average price of $15,000. His store quota is only 4 watches a week. Contrast that with the cramped store that is smaller than the high end watch store, where most cruisers will buy their t shirts, souveniers, sunscreen, etc. The liquor store was also part of this store. The majority of the shops do not serve the general population of the cruise ship. For the most part, they are just there for branding, not for sales. I'm sure that RCI is making more money from renting out this prime real estate to these high end shops, but they are not serving the majority of their customers by doing so. NorthStar: Imagine waiting in line for over an hour, and then being told the ride was broken...AGAIN! It seemed like it was out of commission about 20% of the time. It IS a nice ride, very smooth with no rocking even in high wind. Did you know you have to put your keycard in a slot inside the room in order for the A/C and lights to work? Luckily, we know about this before our cruise, but can you imagine if you walked into your stateroom and the lights don't work. By the way, you can use any mag strip card, and you can leave it in place all the time so that when you come back to your statement later it won't be stinking hot in your room. Room: Inside stateroom. Best layout we have seen in an inside room. It was partly because we had an unusual room in that it was square, not rectangular. Roomy shower with a glass door. It was probably larger than my home stall shower. Plenty of real wood hangars (not clip-ons)! The other thing that made the room more usable was the fact that it did not have a useless sofa, it just had two chairs that we could stuff out of the way. Shows: Momma Mia - 5 stars Sonic Odessey - 4 stars StarWater (performed in 270) - 1 star...4 stars if they cut down the solo done by the woman in the huge dress. Allow me to elaborate: The singer (who is quite good) is wearing a dress that keeps expanding as she rises up. The dress ends up being about 50 feet in diameter. At any rate, she keeps repeating "Diamonds are Forever" for what seems to be about 4 hours and 23 minutes. If they did the whole thing in a minute or two it would be great, but it was just painful to sit there through it. Guest Entertainer - 3.5 stars. He was pretty good, but no Danny Gans. He did a little too much name dropping in what I think was an attempt to gain credibility. You needed reservations for all shows, and often had to take a show at an inconvenient time. What we didn't like was that there was no entertainment every night. Sure, you could go to the Music Hall or some other bar. Reservation System and Restaurant Ordering: I have tried to keep my ratings about the ship separate from these two disasters. Reservations for dinners and shows got lost or changed, regardless of whether we made them online, on the phone, or at the restaurant. Wait staff struggled with their tablets to take orders. More than once the wait staff had to come back and get my order a second time. Service was excellent, and the crew did a great job handling the Noro Virus outbreak. Read Less
Sail Date March 2015
I was excited to book this cruise but concerned by the many negative reviews that I read. Well I had no reason to be concerned. Do not pay attention to the older negative reviews. This ship is amazing and the crew was great. I'll go ... Read More
I was excited to book this cruise but concerned by the many negative reviews that I read. Well I had no reason to be concerned. Do not pay attention to the older negative reviews. This ship is amazing and the crew was great. I'll go through some of the highlights: Staterooms: Wow, they really go this right. We booked a balcony on the 13th floor. The storage is unbelievable. They really nailed the layout to maximize the space in the room. The only thing I would nitpick is the tv doesn't move so it's a little uncomfortable to view from the sofa or sofabed if you have more than 2 people. Our stateroom attendant was great. We didn't see him all the time but enough and the room was always taken care of. Dining: We chose not to book any of the specialty restaurants but made reservations for all of the complimentary restaurants in advance of our sailing date. I have seen/heard some people complain about this. I thought it was great. It's easy to plan out your days and if you change your mind so be it. Overall I thought the food was great even in the Windjammer. Do not skip Devanly Decadence, the lobster there is fantastic. The Grande was great with amazing dessert. Our second time going to American Icon was as good as the first. It may have been because it was the last night. Another do not skip is the pasta station in the Windjammer. It's a good idea just to stop in even if you have reservations somewhere because you never know what they might have. The homemade donuts were great and not too sweet. Breakfast at both Windjammer and American Icon were very good. We had no issues with the reservations system and were able to use the RoyalIQ app to make a couple more while on board. Entertainment: The shows were GREAT (except the comedian). Mamma Mia is a must see. I enjoyed Hairspray on Oasis more but not only because it more fit my taste, the cast of Mamma Mia was great. Starwater and Sonic Odyssey are like nothing else I have seen on a cruise. Kudos to RC for upping the ante on the shows. Activities: There is no shortage of things to do on this ship, from bumber cars, roller skating, X-box, trapeze, basketball, rock climbing, trivia, and various other activities being run by the staff. For the most part they were fun and engaging, Flavio is a standout of the activities staff. The cruise director Ken was lots of fun and really entertaining. One tiny gripe is the prizes for the games, they were pretty cheap. Didn't get to do Ripcord due to the weather, my advice is book this early so you don't miss out. It looked like a lot of fun. North star is a little scary but gives a great view of the ship. It's pretty awesome when out at sea. Ports: We only stopped at San Juan and Labadee. The weather was perfect on both days. As I've been to both we didn't really plan much, just dinner in San Juan and laying out on the beach in Labadee. For those who complain about the beach. If it's rocky on your beach you're at the wrong one. Oh the Labadoozies on a nice hot day. Of note was an outbreak of norovirus about half way through our cruise. The crew did a wonderful job of cleaning and cleaning and cleaning. Yes the hand washing became a bit annoying and aggressive, but I didn't get sick so I guess it was worth it. They literally wiped down every surface constantly. The wow bands are good but it would be helpful if you didn't have to remove them when getting a drink and such. The only thing that seemed to still have issues to be worked out was the photos. It's great that I don't have to walk along the hall scanning for my photos anymore, but the system couldn't handle too many people searching and purchasing at the same time which was a little frustrating. Also it would be easier if the system automatically recognized your face and collected your pictures by stateroom. But these are minor issues overall. If you're on the fence, book this now you will not be disappointed. Embarkation and Disembarkation were the fastest I have ever see on my many cruises. I'm already missing the cookies! Read Less
Sail Date March 2015
new ship with lots to do. dynamic dining works if you do it pre-cruise. entertainment is top notch=broadway shows and funky cirque stuff. Joe Hollywood in the schooner lounge is the best I've ever seen and made the cruise a PARTY! ... Read More
new ship with lots to do. dynamic dining works if you do it pre-cruise. entertainment is top notch=broadway shows and funky cirque stuff. Joe Hollywood in the schooner lounge is the best I've ever seen and made the cruise a PARTY! could use some more pool area and cut towel chair saving. unfortunately a virus broke out and shut down things on the ship (all self serve soda machines, craps table, etc) where you touch things and could transfer the virus. I read where this ship was designed to lure people back who haven't cruised for a while and also appeal to the all inclusive resort vacationer. it worked for me. I'd go back if just to see my buddy joe and have another holler and swaller! Read Less
Sail Date March 2015
DON'T DO IT...I have never been so disappointed in my life, The ship is beautiful and the room Stewart was great...that's the end of the good news. The food was unreal...not fit for human consumption. The scrambled eggs were made ... Read More
DON'T DO IT...I have never been so disappointed in my life, The ship is beautiful and the room Stewart was great...that's the end of the good news. The food was unreal...not fit for human consumption. The scrambled eggs were made from a box...can you believe you paid all that money for boxed eggs? Dinners were amost as bad, try to get a table was impossible, no matter what kind of meat you ordered, it was dry, no way could you chew it. But, the dining room was pretty. The hallways, Oh my stars!!! every day, I mean EVER DAY..carts, all up and down the hall...it made it very difficult to walk and dodge the carts that held towels, etc. then there were the bags of dirty linens. It was ridiculous. They had 2 ice cream stations on that big beautiful boat. I'm not much on drinking, but I do like a BBC once in awhile, but you have to go to different bars to order frozen drinks....one bar only sold wine, if you want something else, you have to go to a different bar. makes no sense to me..we were in a balconey cabin. on deck 7. Cabin was very nice. I called for room service after 11:00 pm and it cost $4.95 beteen 11:00pm and 5:00am. You also pay 5% when you go to the cashier in the casino for money on the sea pass card,and that is YOUR money..you can't get credit at the machines either, so you have to leave the machine. We spoke to several people. couples as well as singles, and not one person was happy with the Quantums new system..sorry but you ask for my opinion, and I gave it. Read Less
Sail Date March 2015
I too, like some other people, were worried about the bad reviews that Quantum seemed to be getting on it's earlier sailings, but I can tell you they have worked out the glitches. I did have a couple of staff members tell me that ... Read More
I too, like some other people, were worried about the bad reviews that Quantum seemed to be getting on it's earlier sailings, but I can tell you they have worked out the glitches. I did have a couple of staff members tell me that early on there were a lot of issues, but these have all been rectified. Here are my points: Embarkation: could not have been easier, we did all of the work ahead of time including the photo and printing of the Sea Pass. We knew to look for the staff with the iPads, found one gentleman who was just finishing up with another couple, he scanned our Sea Pass and our Passports and we were good to go in 5 minutes. We were through Security in less than 5 minutes and headed towards the ship in under 10 minutes from the time we walked into the terminal. TIP- don't worry about what time your Sea Pass says for time, it is just a suggestion Cabin: we had a balcony cabin and like many other reviews have stated, there is more storage than ever before. Bathroom was plenty roomy and balconies had more than enough room for the ottomans. Shows: Top Notch and not to be missed, Mama Mia was amazing. Dynamic Dining: OK, here is the biggest point of most people's concerns. True, if you like the Main Dining Room and meeting new people and having the same waiter every night, then this is not the cruise you should be on. But if you are like my wife and I, who enjoy dining somewhere different each night and always having a table just for the two of us, then this was very well received. We would do this type of dining again without a second thought. They still say "Allow 2 hours for Dining", but this is not true. The waiters told us that the POS system did not work properly when the ship first launched and orders would go missing all the time. This has been completely rectified. Service is just as fast and as good as on any other Royal Ship. If you want, you can get in and out in an hour. Food is very good and completely on par or better than other Royal ships TIPS- The Grande is the busiest restaurant so get your reservations done for that one as soon as possible. You can change things around when you are on board pretty easily. And if you like to eat later (8:30 to 9:00) you will have no problem walking up to any restaurant and getting in unless you have a big party. When I went to book my next Cruise on board I asked about any other ships that are being switched over to Dynamic Dining and the agent told me that all plans are on hold due to the fact that so many people enjoy the Main Dining Room. Fitness; great gym with more than enough equipment and some new machines I have never seen before. Ports: so simple to get on and off the ship, no lines. Live Music: Hot Spices; Fantastic reggae band and got everyone up and dancing. They were on Independence last year. DJs; Fantastic. Nexus 4: slightly Lounge act Venues; Music Hall is a fantastic 2 story spot for live music and dancing at night, Two 70 is a beautiful space any time of day for music, drinks or just looking out the back of the ship. Our favorite bar was definitely Boleros (tell Jing and Juan we say hello) Casino; gaming tables can get crowded at night and I have NO IDEA why Royal still allows smoking in the casino. It's time to get rid of this. Disembarkation; from cabin to cab in under 15 minutes, couldn't have been smoother or quicker. TIP; I know Royal will not want me to say this but, forget the assigned time and waiting area, when you're ready to get off the ship, just go get in the line. Just make sure you send your bags for early pickup time so you don't have to wait for them. Conclusion; we loved it and would do the Quantum (or Anthem) again in a heart beat.   Read Less
Sail Date March 2015
The ship is beautiful but there are problems. We did not care for dynamic dining at all. We found the service to be slow in all 4 complimentary restaurants, the food arrived barely warm, and there wasn't enough variety in the menus ... Read More
The ship is beautiful but there are problems. We did not care for dynamic dining at all. We found the service to be slow in all 4 complimentary restaurants, the food arrived barely warm, and there wasn't enough variety in the menus for a 12 day cruise. The two best meals were in Chops and Jamie's Italian. We also did not care for the breads that were served with the meals. The water glasses were not refilled in a timely fashion. We were in cabin 6660 which upon seeing it thought it was great however once the ship was at cruising speed there was a noise in the cabin that woke my wife up more then once every night. We did tell our cabin steward who heard the noise and I told guest services. Someone came up and put wedges in the walls but they did next to nothing. It sounded like there was something loose in the ceiling and as the boat rolled the banging would commence. The shows and and things to do on board were all great. We loved the ports of call. We have decided that we will stick to ships that offer 1st and 2nd seating in a MDR. Read Less
Sail Date March 2015
Yes it is definitely WOW. I was actually a little worried about how this cruise was going to be after all the negativity that I had read before we left. I now can say, these bad reviews must have been written by people that hate life and ... Read More
Yes it is definitely WOW. I was actually a little worried about how this cruise was going to be after all the negativity that I had read before we left. I now can say, these bad reviews must have been written by people that hate life and just cannot be happy where ever they are. This ship is absolutely amazing!!!! There was something going on at all times. The entertainment was over the top. Mamma Mia WOW!! The people we spoke to that had seen it on Broadway, commented that the entertainers in this show, were better than Broadway. They didn't have anything bad to say about the Broadway show, it was just that the Quantum was amazing. This was #9 cruise for us, and we loved the dynamic dining. It was fun going to all the different restaurants( we went to all the complimentary ones) with the exception of Izummi. I am not a fan of this type of food, so we went to the windjammer after my husband had an exceptional dinner. The food was fantastic...no matter where we were. We really liked the dress code of dressy casual. We did 2 formal nights at the Grande , and it was soooo good. I will tell you that the staff were exceptional no matter where we were. The Music Hall had something going on every night and on the last night, they did a "Jam" session with all the different groups from the whole cruise. We went to see Starwater twice in that beautiful room 270. There was also a virtual concert, and we spent a lot of time in there relaxing. They served a light breakfast and fantastic lunch.There were so many technical things going on in there..very interesting. Our cabin steward, Adrian, was right on the ball. It seemed as soon as we left our cabin, he was right there with it. We had a couple of special requests, and he was right on top of them. Our D8 balcony cabin was beautiful with so much room. We really noticed the difference in its size,and the storage was plentiful for 12 nights. The washroom was also bigger with a bigger shower and great water pressure compared to other ships. We also have to say, that we have never been with a more friendly bunch of people with the exception of the French Canadians that were rude, pushy and out and out mean to staff. They were just ignorant and a disgrace to Canada, and yes we are Canadian. We are 60, and we had many great conversations with many people younger , older and our own age. So many good mornings. have a great day etc. whenever you were on the elevators. Over all , it doesn't get any better. So like I said at the beginning , if you can't enjoy yourselves on something so spectacular...STAY HOME :)   Read Less
Sail Date March 2015
Having suite privileges on and ship is a plus but on this ship it's a huge advantage. No reservations for shows ever needed and a concierge to get me dining reservations at prime times. Those two issues most people not in suites were ... Read More
Having suite privileges on and ship is a plus but on this ship it's a huge advantage. No reservations for shows ever needed and a concierge to get me dining reservations at prime times. Those two issues most people not in suites were complaining about. We really had a great time. Staff was real good. Our cabin steward, Marcia was great! Most restaurants were very good. Wonderland was a lot of fun and food. Sure there could be more entertainment in the evenings, bumper cars should be more available, but they need time to charge. I almost cancelled my trip due to all the negative comments about the ship and staff. Boy am I glad I didn't. Most people on this site like to complain and harp on the negatives and not the positives. THE SHIP WAS VERY GOOD AND WE HAD A FUN TIME! OUR CABIN WAS VERY GOOD GREAT LOCATION. I did miss not having a butler for my suite but room service did a great job. Never waited more than 15 minutes for any food/beverage delivery at any time day or late night. Tough to do on a ship with 4200 passengers. I don't know if that service was suite related or not? But it was great. I give this ship a very good. In comparison, I gave the NCL Breakaway a higher score. We like NCL better overall. This ship must be experienced and most will really like. Read Less
Sail Date March 2015
Things are winding down as we sail towards Bayonne on beautifully (on continued) calm seas. Fair to say, aside from still upset about not having life jackets in the cabin and continue to prefer classic dining to Dynamic Dining... this has ... Read More
Things are winding down as we sail towards Bayonne on beautifully (on continued) calm seas. Fair to say, aside from still upset about not having life jackets in the cabin and continue to prefer classic dining to Dynamic Dining... this has been an absolutely delightful cruising experience aboard Quantum Of The Seas. Happy we decided to give Royal a second chance as Quantum has come a VERY long way since it's maiden voyage from South Hampton to Bayonne. The food and service in each of the dining venues has been positively exceptional ... far beyond the usual "wedding food" we typically expect on ships. The memory of long lines on our November maiden voyage has faded - except for those we see now for "future bookings". Mama Mia was spectacular, not to be missed. Comments from many we met that much of the entertainment has been very good. We did not get to most shows due to conflicts with Dynamic Dining reservations. (another reason for classic dining) Must hand it to Royal, they listened and acted promptly to make this WOW ship worthy of the nickname. The weather, has cooperated for all but one very brief shower in Barbados. Lunch with an officer was another nice touch (for those with 350 or more points) served in Coastal Kitchen. MDW's progressive trivia team is in first place with one to go...although ONE bottle of champagne to be divided by 6 players is a far cry from previous progressive prizes! Come on Royal, that's going too far, such dedicated players deserve better gifts. Elevators poorly sequenced, long waits for them, several fail to ring bell on deck when they arrive. Wonderful that we were able to "break bread" with 8 of our cruise buddies yesterday in American Icon. The wait staff went above and beyond to make that happen and stayed late to see we were all satisfied with the lunch service and meal. WiFI has worked well for us - love the new smart phone app - allows guests to see schedules, activities, their specific reservations and chat or speak to each other. Told that while in development it's free, but expect a fee in future. Wonderful for free, however, not something I would pay for. Hoping that the disembarkation will go as smoothly as the embarkation - It DID!! less than 20 minutes, we were off and waiting for our car service! We were home Friday afternoon by 11, best time ever! Rumor has it that Royal is considering Concierge Lounge access to Pinnacle and Suite Guests only, with Diamond Plus and Diamond relegated to the Diamond lounge... We hope NOT. Booked Anthem for next June. Cabin 12316 convenient to the concierge lounge, quiet, just far from the main elevators.   Read Less
Sail Date March 2015
The Quantum is a beautiful ship and the folks staffing it are generally helpful and friendly. The Dynamic dining is not. Think regimented dining. Cannot get times between 5:30 and 9:30 unless you take extraordinary measures. Website to ... Read More
The Quantum is a beautiful ship and the folks staffing it are generally helpful and friendly. The Dynamic dining is not. Think regimented dining. Cannot get times between 5:30 and 9:30 unless you take extraordinary measures. Website to book dining and events is not functional and changes nearly impossible as everything is booked up in advance . Food is 0K to Good once you get there depending which restaurant they assign you each night. We did not enjoy Silk even though we have lived and worked for years in many countries of Asia. Issue for handicapped travelers is that there are almost no handicapped places in the theatre and other venues. The first few in wheelchairs take them and the other dozens miss out as no other seats are available. With only two banks of elevators the cabins can be more than 450 feet from the nearest elevator. All said a nice ship with good crew and a pleasant experience with the exception of getting any dining at a reasonable time. Entertainment is great if you can get in.   Read Less
Sail Date March 2015
The Quantum has a lot of problems!!! The restaurant dining is a real mess, staff are not friendly or helpful!! Elevators had a real problem with a lot of them out of service. Windjammer buffet is poorly designed and over crowded. ... Read More
The Quantum has a lot of problems!!! The restaurant dining is a real mess, staff are not friendly or helpful!! Elevators had a real problem with a lot of them out of service. Windjammer buffet is poorly designed and over crowded. Fitness center was nice but half of the treadmills were not working!! Solariums were beautiful, Balcony room was great!! Cruise was NOT a WOW!!! Read Less
Sail Date February 2015
Quantum has something for everyone - you just have to plan a little for it. If you do, you will have a fantastic time. Just look out for grouchy cruisers, they were everywhere... RCCL has taken this cruise ship many steps beyond, all ... Read More
Quantum has something for everyone - you just have to plan a little for it. If you do, you will have a fantastic time. Just look out for grouchy cruisers, they were everywhere... RCCL has taken this cruise ship many steps beyond, all at one time. Because of the many changes at one time, there are growing pains in processes and in crew knowledge. Just go with that expectation and be prepared to be WOWed by her. Our stateroom attendance, Dallas, is fantastic - if you see him, say hello for us. His boss, Penny is a caring gem, too. The medical staff, caring and efficent. Dynamic dining may not be your cup of tea, but it worked for us. The food was a cut above what we had experienced. You did not need a knife for the prime rib!!! Two70 was a fantastic place to watch the world go by, and the solariun a peaceful resort. Go to the solarium bar and get a healthy smoothie -and add vodka - no problem! Getting off at a port, no problem if you can give the crowd 15 minutes to get cleared out. Getting back on board, if you use the steps, no wait. Elevators take a little longer. We got a fantastic deal on an o/v balcony -our first, when we booked a year out, less expensive than an interior, thanks to Jose, our RCCL travel agent. The cabin was fantastic... Took the cruise for the ship, not the ports, but we still enjoyed seeing them again. Yes, we did north star, i- fly, bumper cars, saw the shows, enjoyed the concerts, and had a ball playing pool. One of our best cruises ever, just wish we could do it all over again. Just did not have enough time to do everything in 9 days. Read Less
Sail Date February 2015
This was our first cruise. We has an awesome time! Ate at each of the complimentary restaurants and food was great. Service was outstanding. Excursions well worth doing. The shows were top-notch and we never had trouble getting a ... Read More
This was our first cruise. We has an awesome time! Ate at each of the complimentary restaurants and food was great. Service was outstanding. Excursions well worth doing. The shows were top-notch and we never had trouble getting a aeat. Drinks were expensive so the package is worth the money. There were some technology issues and thE elevators could have worked better. All in all the minor issues they had were not enough to allow them to ruin our vacation! There Read Less
Sail Date February 2015
My wife and I traveled on Royal Caribbean's Quantum of the Seas from February 2 to 13, 2015. This was our first cruise on Royal Caribbean. We have previously sailed on Carnival, Princess, Norwegian, and Celebrity. The Quantum of the ... Read More
My wife and I traveled on Royal Caribbean's Quantum of the Seas from February 2 to 13, 2015. This was our first cruise on Royal Caribbean. We have previously sailed on Carnival, Princess, Norwegian, and Celebrity. The Quantum of the Seas is a new ship with many new innovations. Since the cruise left from Bayonne, NJ, we were able to avoid the hassle of a plane flight. There were things that we liked about the ship and other things that we did not like. I will begin with some general statements and then give a daily log of activities and experiences. Let me begin with the positives. The boarding and unboarding procedures were handled well by Royal Caribbean. We liked our balcony stateroom as it had plenty of room and there was more storage space than we had ever seen on a cruise ship stateroom. The bathroom light had a special feature that went automatically to a night light when it was turned off. This feature was very much appreciated by those of us who get up during the night to use the bathroom. The circular shower was nice and somehow provided almost instant hot water. Our cabin steward, Herman, was excellent. We found the Dynamic Dining in the complimentary restaurants to be a pleasant experience. The food was excellent and the wait staff very good. Fortunately for us, we had all our dinner reservations made prior to cruising at a time each night that was agreeable to us. Those passengers who waited to make dining reservations would likely have a different take on the Dynamic Dining. The wait staff used small Ipads to enter your order and it was automatically sent to the kitchen making the process very efficient. On nights when we had show reservations we simple told the wait staff and they speeded up our dining to get us out on time. Also, Royal Caribbean had a least one restaurant open for a sit down breakfast and lunch which we took advantage of a few times. Royal Caribbean issued both a traditional seapass card but also had a rubber wristband that looked like a watch which could be used just like a seapass. This was a nice feature for the ship; however, the wristband could not be used when going ashore. Each of the five stops had a dock which meant we never had to ride on a tender. That was really nice. When returning to the ship after having gone ashore, Royal Caribbean staff provided ice towels and ice water on the dock for those who wanted it. This was nice especially when returning from the beach. The shows provided in the evening were all very good. My wife and I went to the ship's gym all days that we were at sea. It was a big gym with lots of equipment. It was a good idea that the ship had both an outdoor and indoor pool as there were a few days too cold for outdoor swimming. Of all our cruises, this cruise had the least amount of intrusive photographers wanting to take your picture. Also, there was absolutely no pressure to get you to buy alcoholic drinks. There were some negatives as well. We would have liked the opportunity to have a show every night. This was not possible as the same show was offered for two nights leaving us without anything to do on several nights. Also, we did not like the fact that you had to have a reservation for each of the shows. Fortunately, we booked our shows immediately after boarding the ship. Also, we were required to get to the show at least 15 minutes before the start or our seat would be given to those waiting in line that did not have a reservation. Whoever designed the Royal Theater in the Quantum did a poor job. The lower row of seats did not rise making it difficult to see wherever you sat. The second tier and balcony seats were better but there were poles that obstructed your few. Also, they made one long row instead of putting another aisle in making it difficult to get to some seats. The air conditioning system was poorly designed. Blowers were on the back of each seat but the air didn't hit you in your seat making it very warm for each show. Speaking of warm, the ship's gym was way to warm for exercising. They need to have that area much cooler than the other parts of the ship. We felt the ship needed many more shipboard activities for the passengers, especially on the days at sea. The outdoor pool had a big screen for movies but only showed movies occasionally. The televisions in the staterooms had a very poor selection of channels as most of the channels were programs put on by the ship. The ship had a large number of passengers making for a lot of congestion in the public areas and getting an elevator. The Windjammer, which is the ships buffet area, had a decent selection of items but the quality was just okay. The staff was a little too efficient as on two occasions stuff was removed when I went back to the buffet. On one occasion they threw my medication away. The complimentary dining rooms did not offer enough soup choices. On the days we were docked they did not open any of the eating areas for lunch except the buffet. The specialty restaurants were okay but a little pricey. (I will address this issue later). We were promised a ship board credit for booking three specialty restaurants but the amount that we received was less than promised. When we complained at guest services we were told there was nothing they could do because of their computer system. Room service was not good. My wife, like many passengers, likes room service for breakfast. The room service breakfast menu was weak. Coffee, juice, cereal, and pastry were about it. Other items had a charge. There was an issue with some food items running out before the cruise was over. Also there was some inconsistency in the preparing of some dishes over the course of the cruise. This has never happened to us before on a cruise. Finally, there was too much preferential treatment of certain passengers. One dining room, the Coastal Kitchen, was only available to suite customers and some of the passengers got priority use of the elevators. Finally, I wish the ship would have put their clocks one hour ahead when we were visiting the islands to correspond to their time. Being one hour behind caused the passengers a lot of confusion. Following is a daily log of our activities: Day 1: We boarded the ship and it went smoothly. We went directly to the area to make show reservations and got that done. Food was available as soon as we entered the ship. We boarded very early but only had to wait about a half hour to get into our staterooms. We had dinner at the Grande Restaurant. The dinner was very good including lobster tail and beef tenderloin. I recommend the shrimp cocktail for an appetizer. We saw the ship's comedian that night and he was very funny. I am sorry that I can't remember his name. Day 2: At sea. I had breakfast at the Windjammer which I would have most mornings. I took coffee and food back to our room for my wife since the room service menu wasn't agreeable. We had lunch at the Cafe Two70. I had the best toasted cheese sandwich that I have ever eaten there. Unfortunately, when I got the same sandwich later in the week, it was made completely different and tasted awful. We had supper at Chops Grille which cost $35 each. We were excited because their menu on line offered dry aged steaks and whole Maine lobster. However, when we got the menu, the dry aged steaks were$18 and $20 more. The lobster was $21 more. We then decided that we would get two entrees instead but were told a second entree would be $10 more. This was interesting because I got two entrees several times in the complimentary restaurants with no extra charge. I will say that the filet mignon that I was served was as a good a steak as I have ever eaten. I could cut it with my fork. The shrimp in the colossal shrimp cocktail were the biggest that I have ever eaten. However, the issue with the extra fees annoyed us. There was no show for us to attend in the evening. Day 3: At sea. We were able to use the outdoor pool today. We also rode on the North Star which took us 300 feet above the ocean. We attended trivia at the Schooner bar. Dinner was at the American Icon Restaurant and it was good. We attended the premier show which is Mama Mia. It was two hours long and we enjoyed it. Day 4: The ship stopped at their private island in Labadee, Haiti. The beach was a bit of a disappointment as the water is cloudy and there are tons of corral and shells that you have to walk on. A lot of people kept shoes on to go into the water. The barbeque lunch that was served was not bad. They gave us a tent like structure and beach chairs. Some of the native people work the beach and one nice fellow found us a good spot, set our stuff up with no charge but I did give him a tip. There was a shopping area that apparently Royal Caribbean set up but behind that was an area with numerous native Haitian vendors. Most people would say the stuff was junk but we enjoyed the experience and the people were very friendly but aggressive but very willing to bargain with you. I don't think we ever felt so good about buying junk. We knew how much these people appreciated the business. We had dinner at Chic Restaurant and it was very good. I recommend the smoked mozzarella ravioli for an appetizer. We booked the show at Cafe Two 70. It was a bit of a disappointment from what we saw advertized but the acrobatic performers were good. I recommend a balcony seat as many of the performers are elevated up to the ceiling. An extra show was added at the Royal Theater which was announced at the conclusion of the performance at Two 70. We went right over to the performance. The performer was named Jeff Tracka and he was excellent. He was an impressionist who did both singing impressions and regular impressions. Day 5: The ship stopped at San Juan. We didn't leave the ship until 2:30 so we were able to eat lunch in the American Icon restaurant and it was very good. They had a salad line that you can go through and the attendants make the salad for you. They have every possible ingredient that you could ever want to put in a salad. We did the Carabela Horseback Riding excursion. It took almost an hour to get to the rain forest but got a nice tour of the area on the way. It took a long time to get everyone mounted but we spent a good two hours on horseback. The excursion advertised a swimming in the river. We decided to not wear our bathing suits and we were glad because the river wasn't much and it was almost dark when we stopped. The downside of the excursion was that we rode our horses the last 45 minutes in darkness. The horses knew their way but it still made us nervous not being able to see the trail. When we returned to the ship we ate at Silk Restaurant. It was our least favorite complimentary restaurant. It was supposed to be Asian fare but it was a disappointment. The appetizers weren't too bad but the entrees were nothing special. This is the only restaurant we ate at only once because we didn't like it. There was no show available for us that night. Day 6: The ship stopped at St. Thomas. We went shopping in the morning and went to Megan's Bay in the afternoon. Megan's Bay is as beautiful a beach as we have ever seen. The trip there and back by taxi was quite expensive. It cost $8 per person one way and $4 a person to get into the beach. The workers at Megan's Bay were the rudest people we encountered on our entire trip. It cost $7 to rent a beach chair. You have to give them $12 and then they give you $5 back when you return the chair. The rude workers don't touch the chairs. You have to carry it to your spot and bring it back. I am guessing the workers know what a drawing card Megan's Bay is and couldn't care less about pleasing their customers. We had dinner again at the Grande Restaurant. The evening's entertainment was a singer named Tony Tillman and he was both a good singer and funny. Day 7: The ship stopped at St. Kitts. We went on a morning excursion called Safari Zipline. The ride to the tropical rain forest included a tour of the island. The excursion included instruction in how to use the zipline and a practice run. We then took and rough truck ride to the top of the mountain and took 4 different ziplines through the rain forest to get to the bottom. It was a great time for both of us. In the afternoon we went shopping. A word of caution in St. Kitts: Be wary of the "monkey men." These guys carry these cute little monkeys and let them sit on your head or shoulders. They then ask if you want them to take your picture with your camera. After taking the picture they demand $10 for each person they photographed. We didn't fall for the scam but knew some fellow travelers who did. We had dinner at Jaime's Italian Restaurant. This specialty restaurant costs $25 per person. It was good but not really worth the cost. The menu had a wide selection and there was not any surprise extra costs like Chops Grill. However, Jaime's was the only restaurant that did not serve complimentary ice tea. We ate a lot of food. The "planks" were quite good. I would recommend the pasta and clams dish if you like clams. There was no show available for us that night. Day 8: The shipped stopped at St. Maarten. We purchased the Beach Rendezvous excursion. We rode a bus from the Dutch side of the island to the French side. The trip included a guided tour of the island. We went to Orient Beach. They gave us lounge chairs and a rum punch drink. The umbrella was reasonably priced at $3. There was quite a bit of seaweed on the beach and many local vendors but it was a nice beach. The lunch provided was surprisingly good and we had three lunch choices and had a waiter. A drink was included with several mixed drinks and beer options with no extra charge. This was the most reasonably price excursion of the cruise. A word of caution about Orient Beach would be that nude bathing is allowed. We did see several topless women, but fortunately nothing worse than that. We had dinner at Chic Restaurant again that evening. No shows were available for us that night. Day 9: At sea. We had lunch at the American Icon restaurant again. We went to the iFly which is a sky diving simulator. They give you instruction and then you get to use the simulator. The instructor stays in with you so you don't have to worry about an accident. My wife did a better job free flying than me because I was too tense. However, we both enjoyed the experience. One note is that there is a weight limit and this was real disappointment for some who were told that they were too heavy. We had our third dinner at the Grande Restaurant. The show tonight was a combination music and comedy duo called John Joseph and Johnny B. They were okay but not as entertaining as the other shows we saw. Unfortunately, as the day progress our weather started to deteriorate. Day 10: At sea. The ocean turned angry and the waves got big. The Captain, fortunately, changed his route up the east coast which helped some but the ship was still rocking. Some of the passengers got seasick and some of the older travelers had trouble with their balance. My wife and I were not affected too much by it. They closed all of the outdoor activities including the indoor pool because the wind was really bad. Today we decided to try a sit down breakfast at the American Icon Restaurant. I had the banana pancakes and my wife had a southwest egg dish with fried eggs and some spicy sides. We both really enjoyed our selections. Also, the restaurant also had a full breakfast buffet if you wanted to add anything else to you plate. We had dinner at Jaime's Italian Restaurant again. There was not show available for that night. Day 11: At sea. We went back to the American Icon for breakfast again. We did the bumper cars which were a lot of fun. We had hoped to do the climbing wall but it was closed due to high winds. We had dinner at American Icon and were presently surprised when they had a menu supplement that included grilled lobster tails with butter. It was a great last night meal. We went to Sonic Odyssey and it was a very unusual musical and dance performance. It was arguably the best show as we saw all week. The dinner and show put a nice ending on the cruise. Getting off the ship went smoothly until we had to walk outside into the single digit temperatures in New Jersey. In general we were happy with the cruise. The last three days at sea were not as exciting. The food was as good as we have ever had on a cruise. The evening shows, although not enough, were all good with some better than others. We did observe that many of the passengers on the cruise were Royal Caribbean veterans who did not seem happy with the cruise stating that it was not "up to Royal Caribbean standards." Since we had no prior Royal Caribbean experience we can't comment on that aspect. We would certainly consider traveling on Royal Caribbean again, but we cannot say that it was superior to some of the other Read Less
Sail Date February 2015
My husband and I traveled from Illinois to cruise the Quantum. We booked it in 2013 as we thought it would be fun to cruise a new ship. The ports weren't really important because we have been to them before. (although I LOVE Labadee) ... Read More
My husband and I traveled from Illinois to cruise the Quantum. We booked it in 2013 as we thought it would be fun to cruise a new ship. The ports weren't really important because we have been to them before. (although I LOVE Labadee) The reviews were SO negative we talked about canceling several times but didn’t. We took our chances and boy were we glad we did...we LOVED the ship! I am going to give the ship grades and then write about each category. We traveled the day before our cruise and stayed at a hotel near the airport. The hotel called us a driver and he took us down to the cruise terminal at 11am. Our appointed time on our documents was 11:45. Embarkation- Grade: B When we walked into the "warehouse" to check in we felt it was disorganized and confusing. BUT once we went thru security they sent us to the proper area and check in thru the ipad system was very easy. They had to retake my husbands’ picture for some reason but that only took a couple seconds. I would say it was 20 minutes from the time we walked in till we boarded. IF you came too early they made you sit in chairs till your boarding time. Cabin- Grade: A- We had a balcony cabin on deck 10 10554. It was near the elevators and a great location towards the front of the ship. The cabin set up was wonderful. It had TONS of storage. We had so much storage we had empty drawers. My husband had his own hanging closet area and I had mine close to the bathroom. There were wire "baskets" on the inside of the door that I used for socks, underwear, pjs...it was really handy. The TV is very nice sized and pulls out to view if you are sitting on the "uncomfortable" couch. Unfortunately, the TV had CNN, ESPN "soccer" channel and one random channel of variety shows other than the RC channels. I really wish they would show ABC, NBC, CBS and FOX at least. PLUS, there are no free movies on their Movie channel. Each cost $12. (Celebrity at least offers free on demand movies) We only used the TV to check our bill and look at where our ship was on the map. The bed was comfortable, they had a plug in by one side of the bed to charge your ipads or phones. (I don't know why they don't put one on each side of the bed) Our bathroom was as spacious as a cruise bathroom can be. The shower was bigger with a solid door and was really nice. The balcony area was sufficient and had nice chairs with foot rests for each. A BIG plus about the cabin is there was no Coffee Table taking up room in front of the couch. (in previous cruises we had our room attendant remove it) They have a system where you put your room card in the slot behind the door to keep the lights on. If you don't have a card in there, the lights will go out. I just stuck a random gas station perks card in there and left it for the week. Shows- Grade: A- We went to almost all of the shows on the ship. We made our reservations online but I think you could walk in to any show 15 minutes before it started and find a seat. They were crowded but not "sold out". Our favorite was Mama Mia. We had reservations for one night but went to all three shows. (we are big Abba fans) Mama Mia gets an A+++ The cast did an amazing job. They were broadway or better. Their voices blended perfectly and all had strong performances. Starwater was interesting but really not our thing. I would DEFINETLY go as it is an experience. The people have amazing strength and talent. Sonic Odyssey was also excellent. The Earth Harp was featured but also there was a huge drum wall featured. Plus excellent singers and dancers. It is a don't miss show. Ventriloquist- We had an excellent show from Ron Lucas. He is a top notch entertainer. 270 Venue- this is the area at the back of the ship where Starwater was preformed. We sat in 270 and read and enjoyed the view out the back of the ship. This venue 270 was the best addition to a cruise ship I have ever seen! It had lots of casual seating and tables. It was a place to visit, have a drink, eat a sandwich, watch a robo show, watch the screen shows. We went here every evening for a drink before dinner. The ROBO show was interesting although they replayed the same three shows. The Screen shows were fun as a background to your venue at night. They closed the ocean view out of the back of the ship and lower screens for a 270 degree movie type backdrop. VERY fun to watch…they have a haunted mansion one that is fun to look at. It is just so interesting. It isn’t really a show but more of a background.. Outdoor Movie Screen- We watched the new Hunger Games movie one evening sitting out on the lounge chairs on deck. The screen is huge and very clear to watch. The weather was nice so we enjoyed it. Dining- Grade: B We made all of our reservations online before we left. It was a little challenging but not bad. We ONLY reserved free dining as we pay enough for a cruise and find the food in the free venues enough for us. The Grande- our favorite place for dinner. My husband put on a suit jacket and khakis and I wore dark slacks and a nice top. We were probably the “norm” for dress although some folks dressed in long dresses and tuxes. The food was excellent. The choices were many. (there was even a menu change mid trip) We loved the French Onion Soup, the Key Lime Tart, and Lobster Tail. Service was good. We didn’t have to wait more than 5 minutes to be seated. I did see them turn away people without reservations. Silk- this Asian-themed restaurant was our least favorite. We enjoy Chinese food but the menu was a bit hard to figure out. We liked the food but were not WOWed by it. American Icon- Our second favorite place to eat. We had Carol as a waitress twice and she was so kind and attentive. The food was comfort food. It was very good. The desserts were amazing! Apple pie, cherry pie, skillet cookie with ice cream. YUMMY! Devinly Decadent- This is the low cal healthy place to eat. We were surprised but it was very good. We only ate dinner here once BUT we ate breakfast here everyday. The breakfast was a buffet style and had pancakes, omelets, oatmeal, muffins, fruit, yogurt, cinnamon rolls, and more! It was never crowded and you had a waiter that brought your coffee and drinks. It was a peaceful start to your day. Café 270- This venue is a “take out” style service and had the BEST ROAST BEEF sandwiches EVER! They were delicious! They also had a salad bar and other sandwich options. Dessert area also. We ate there a couple of times when the weather was cold during the day. As I mentioned above, this place is so nice to sit and read during a cold day. Windjammer- BEST ITEM ON THE SHIP…WARM COOKIES from the Baking area at the front of the Windjammer! You can’t pass this up. They pull them out of the ovens right in front of you and lay them out warm and gooey for your eating pleasure. All kinds and they were all great! The other food was very good BUT it was just so crowded in there ALL the time. Even if you would go at odd times, it was still packed. We tried to avoid it (NOT because of the food but the crowds) One evening the air conditioning went out in one of the kitchens so 4 of the restaurants were suddenly closed. We were sent to the Windjammer and it was chaos. NOT because of the staff but people acted like the ship was sinking and this was there last meal. We just got some food and went back to our cabin and ate. Pool Area-Grade B We spent most of the WARM days on the pool deck. The chairs were plentiful if you got there before noon. We didn’t use the Solarium much as it was a little too warm. Miscellaneous The Captain was very present around the ship. He was funny and very friendly. The cruise director was ok. We never participated in the games so we didn’t see him much but he wasn’t overbearing with announcements and activities. The Internet was AMAZING on this ship! We are diamond so we got a discount on the internet package. It was $105 for the 9 days unlimited on one device. We were able to stream our TV shows online and watch them on my ipad. (wish we could have hooked it up to the in room TV) We had very little “buffering” problems. The fastest speed I have ever experienced on a ship. The SeaPlex was a great spot for teens and families but we didn’t use it. We did go watch people do bumper cars and the trapeze activities. We did the NorthStar once but it was just OK. No huge deal. ALEX, the guy on four who was involved in all the big DISCOUNT sales was a riot! He was a show to himself! He made the shopping sales really entertaining. We would NOT go out of New Jersey this time of year again. TOO COLD! It was at least 2 days before you could sit out on the deck and enjoy the sun and 2 days on the way back home. Overall a great experience. Not everything is perfect but people need to lighten up! Some folks were furious because they didn’t have a bath mat one day…REALLY?? Throw a towel on the floor people! OF course, this ship still has its problems but overall it is an amazing vessel. Quantum itself is a beautiful ship and a feather in Royal Caribbean’s hat!   Read Less
Sail Date February 2015
We are Diamond Plus members so are familiar with RCCL and their other ships. Quantum is amazing to see and when it all works is a "quantum" step ahead. We went on this cruise prepared for some issues after reading reviews. This ... Read More
We are Diamond Plus members so are familiar with RCCL and their other ships. Quantum is amazing to see and when it all works is a "quantum" step ahead. We went on this cruise prepared for some issues after reading reviews. This is still a work in progress but we would go again. Best advice I would give is to make your dinner & show reservations AS FAR AHEAD AS YOU CAN. If you feel that detailed prior planning is not what you want for a vacation this might not be for you. Also be sure and download the Royal IQ app. I made our dinner reservations when they first became available, about 3 months before we sailed, and was able to book every restaurant we wanted to eat at when we wanted. Same with shows, I booked them online the day it opened up, and we got all the times we preferred. I heard comments on the ship from people that didn't get what they wanted because they booked late or not at all. First thing I did when we boarded was opened the Royal IQ app and verified everything was there. BTW, you can use the app to text with others on the ship for free if they also have the Royal IQ app. We had no problems with any of our dinner reservations. We arrived a couple minutes early and were immediately seated each night. Food was typical RCCL in the Windjammer and free choices. If you are in a Jr. Suite and up Coastal Kitchen is an option. It serves Breakfast, Lunch, & Dinner. We ate at all 3 different times and would highly recommend it. Our favorite was Jamie's followed by Chops and Coastal. Silk is Asian Fusion and also great. I did not want to dress up so we did not go to The Grande. I will note a jacket is required there. I saw men show up without one and were then offered one or turned away. American Icon and Chic are the most like traditional dining on other ships. They will offer to seat you with other people which we did and thoroughly enjoyed it. Cafe 270 is also a good choice and the most like Park Cafe on other ships. Devinly Decadence was our least favorite choice. We did not try Izumi, Wonderland, or Vintages. Like I said, this is a work in progress and RCCL is changing menus. The last night a new menu was introduced in Coastal Kitchen and a second menu was also introduced in Silk a couple days earlier. Our boarding went as advertised. We arrived at our designated time and were onboard in less than 20 minutes. I had printed out our luggage tags and attached them so all the porter had to do was wrap the RFID tags on also. I had already uploaded our pictures when I completed our Set Sail pass so check in was a breeze. Just a note, you don't get your SeaPass cards until you go to your cabin. One will be outside in an envelope and the other inside with your Wow Bands. The Wow Bands are handy to use and we had no trouble with them, just remember you can't get off the ship using them, must be your SeaPass card. The high speed internet is just that except for the ping. I tested it at around 6 Mbps down and 2.5 up. Ping was 483 however. They offer to discount the entire unlimited internet cruise rate by your usually tier level discount, in our case for the 9 days minus D+ discount it was $100. I never had any slow downs and could stream videos. They also offer different packages and a much cheaper rate for the port days. Entertainment on the ship varies. Some are typical RCCL production shows along with guest performers we had seen on other ships. Shows in 270 are interesting and the Robo Shows are worth seeing. There are different Vistaramas in 270 and we really liked the Library and Fish Band choices. The SeaPlex has lots of activities including basketball, bumper cars, trapeze school, and roller skating. The hot dog truck is located there. Ifly is free for a 1 minute session and then $50 for 2 minutes. It takes about an hour to watch a video, get suited up and prepared. The 1 minute goes fast. The North Star is also fun but the lines can be long. By the end of the cruise you could get right on so maybe consider waiting. In closing, RCCL is working hard to make this concept work and for us it did. I was skeptical before we boarded but will be booking again. I think they will continue to listen and improve. Read Less
Sail Date February 2015
If your a first time cruiser, or do not cruise often, or tolerate long lines / waits at amusement parks, you may want to bypass this review. My remarks will likely only be appreciated by individuals who cruise a lot and have higher ... Read More
If your a first time cruiser, or do not cruise often, or tolerate long lines / waits at amusement parks, you may want to bypass this review. My remarks will likely only be appreciated by individuals who cruise a lot and have higher expectations for a return on vacation dollars spent. Extremely disappointing RCL has now had since November 2014 (4 months) to address much of the below, but management has failed to respond. Specifics include: Safety takes a back seat to cost savings. First cruise ever which did not place life preservers in the staterooms. When we began asking for them during rough seas at 7:00 PM. It took 4 escalating calls before they were finally delivered to our balcony room at 10:15 PM. Wrist bands are near worthless. Most bars still ask for your seapass card. Carry it as normal. Leave the watch on if you like how it appears in your pictures. Do not wait in line at Guest Relations to get it hole punched - they now refuse to do it because of the electronics contained within it which must obviously cover its "entire footprint"......not. North Star not operational, or only partially operational. Never once did anything more than a simple up and down operation - basically an elevator ride. Bumper cars had long lines exceeding a 45 min wait time. Mamma Mia shows cancelled twice. They prepare no understudies for lead rolls when one is sick. Another cost saving measure presumably. Onboard iQ was difficult to understand and use effectively. Costly to use with other cruisers as a communication tool. Balcony room 10228 was extremely noisy. Poor insulation for toilet sounds. We are Diamond Plus cruisers. We know what is normal. This was way far from normal waking us in the night and early morning hours. iFly reservations is limited to a single 1 minute experience. Better take pictures this one and only time because Royal Caribbean sure di not send their photographer on our day to capture the experience. Advance preboarding dinning and entertainment reservation system did not function correctly. Despite multiple attempts we boarder the ship with only 4 successful dinning reservations and two shows - one of which was cancelled twice and then rescheduled on top of the one other advance entertainment reservation we had made. We waited in line for 45 minutes inside the Concierge to book dinner appointments day one of the cruise with multiple other passengers complaining about the system. Elevators now have touch sensitive buttons. Cosmetically appealing, but not functionally efficient after a show lets out and elevators are crowed. Lean against them and you have the frustration of stopping on every floor. Guest relations desk had frequently long lines for the first 3 days of the cruise. Lots of unhappy cruisers with all sorts of things. Robo bar tender. Amusing to watch once, but few people wanted to pay for this short entertainment. This item I expect RCL will attend too because it is wasted floor space without a reasonable ROI to their bottom-line. Dynamic dinning and needing reservations for all dinning and events destroys the relaxed pleasures of a cruise. Your constantly working to and keeping a schedule, and forget developing a rapport with the dinning staff which will be different nearly every night.   Read Less
Sail Date February 2015
think twice before you book this ship. It is new since November 2014. Practically everything on the ship was broken at one time. There is a lack of personnel who are mostly rude . The new restaurant style works only if you reserve your ... Read More
think twice before you book this ship. It is new since November 2014. Practically everything on the ship was broken at one time. There is a lack of personnel who are mostly rude . The new restaurant style works only if you reserve your seating before you leave on your cruise. People were closed out of the dining room and had to eat in the Windjammer. The air conditioning failed in four restaurants one night so you had to scramble to find a place to eat. What a mess. It would have been okay if guess services were helpful. They just didn't care. The ship is planning on going to China. That is where it should stay! Read Less
Sail Date February 2015
Review of quantum of the seas 2/20/15-3/01/15: Best cruise ever. (we have done 14 at least) . The ship is Spectacular. Little apprehensive reading all the reviews , but some people must not like “new” or any change. Truly the future ... Read More
Review of quantum of the seas 2/20/15-3/01/15: Best cruise ever. (we have done 14 at least) . The ship is Spectacular. Little apprehensive reading all the reviews , but some people must not like “new” or any change. Truly the future of cruising. Pros: Boarding a breeze once you connect with Ipad person. Only disliked the - 4 temperature in New Jersey. . Ship cards and bracelets at cabin as advertised. Cabin beautiful ( balcony, mid-ship, deck 10), Eddie room steward and his crew excellent, friendly considerate, thoughtful, as one day my wife had a little “vertigo”, and rested in the cabin . Entertainment was out of this world. Vegas comparable. 270 the most amazing venue ever. Chief bartender Catalain and his team outstanding, drinks were a work of art. Also Owen and Agos in the music hall couldn’t have been more friendly or attentive. . Food was over all very good, we really enjoyed Silk and it’s variety, with different menu last two nights. Staff excellent. Best food was in Cafe Two70 and in the Windjammer. They brought us lobster from the Grande one night when we dined in Chic. Jamie's very good. The ship and her crew were awesome, friendly, polite. The new “dynamic dining” scheme we had no trouble with it at all, having made reservations ahead of time, all honored., as were show reservations. Book your reservations early to avoid disappointment Cons: Only a few, did Snorkel Safari on Labadee, very good but rented a camera for $20 from crew, and when I got home the CD of pics was blank, big disappointment, still waiting for refund or pics. Did the ship tour, guide very friendly and informative, saw some things we had seen before on free tours. The recycling / Environmental Officer was very interesting, received some gifts at the end. Did not see “backstage” at main theater as advertised because they were rehearsing( aren’t they always rehearsing?), overall NOT worth $150 a person. Check your bill, at end, had charges for drinks though we had a drink package. It took 20 minutes to clear with purser last day, fortunately we had the time. Go , you will enjoy if you are a reasonable person wanting a new cruise experience.   Read Less
Sail Date February 2015
Oh, where to begin... Embarkation: Easy to park and board. 19 bucks a day and they take credit cards. The new boarding process is fine and the port folks are great. The only downside is northeast winter. Restaurants: The food is ... Read More
Oh, where to begin... Embarkation: Easy to park and board. 19 bucks a day and they take credit cards. The new boarding process is fine and the port folks are great. The only downside is northeast winter. Restaurants: The food is excellent. HOWEVER: One of the most glaring flaws on Quantum is the restaurant and beverage staff. To put it mildly, the dynamic dining is a disaster. Everyone knows it and they better get rid of it sooner rather than later. I heard all about the rotational dining. They need to make it happen. In the past it seemed as though the assistant waiters worked for the waiters and in tandem made sure the tables were well serviced. There was a dedicated bartender. And all of these people you dealt with each day. They knew what you liked, didn’t like, drank, etc. Now everyday was a new and bad adventure. At every restaurant there were some common issues. Our reservations, although done well in advance prior to the sailing, were almost always not found by the host or hostess at the podium. What this led to was the staff not being prepared to seat us as a group, (we were traveling in a group of 20 adults and kids) even though we could show them the reservation on our smartphone when the app worked (that is another issue to be addressed later). Seating as a group was something we made clear through the reservation process well before the sailing, and yet, we were forced to separate on at least one occasion or we were forced to wait until the tables in often empty or lightly seated restaurants were created. Once we were sat, it became abundantly clear to everyone in attendance that the waitstaff and the majority of hosts or hostesses were painfully undertrained or ill-prepared for their jobs. The typical dining time for our week was approximately two and a half hours. On one occasion we were seated for over three hours. This was not our intention, nor was it our preference. We typically waited 30 minutes or more before the first drink order was taken, then it was 10-15 minutes before drinks arrived. In most cases, the waiter or waitress would be taking food orders and never bothered with drinks at all. The common thread at ALL of the restaurants was slow service, a total disconnect from bar to table, a disengaged staff, and poor customer service. It was shocking to see how consistently bad these issues were every day of this itinerary. Please note: the bad service happened as a large group and as a small party. Its not the size of the group, its the system and the staff. One other issue - the Seaplex dog house - no condiments except ketchup mustard and mayo. No relish, no sauerkraut, no german mustard all day. Bars: Some of the bars were excellent - Two70, Northstar, Michaels and a few others we visited were great. I found it entertaining that some bars did not give paper receipts and some did - presumably to solicit additional tips above the 18%. One major flaw was that there was a lack of availability for certain items in all bars. Blender drinks, certain brands of beer, etc. While I can probably excuse not making daiquiris in a wine bar, I cannot understand why they wouldn’t be in the Schooner Bar or Two70. In addition, I encountered a staff member poolside pushing a wheeled beer cart and he had some amazing beers. I was surprised to discover that this was the only place they were to be found once, and never seen again. Again, regarding waitstaff, the presence of waitstaff in the pool areas was minimal to non-existent. The vast majority of the time, our entire party obtained beverages in person at the bar. This created an additional problem: garbage, cups, glasses and dirty dishes that were left all over the pool area. Entertainment: On past cruises there were many occasions with live bands or music playing poolside during the day. The only live music in the seven days were two events - one was a DJ in the outdoor pool deck on Day 3, which was the day at Port Canaveral, and therefore many were not aboard to hear it, and the other was Day 6 there was a reggae band in the indoor pool deck, which we welcomed on a sail day. Problem? They were on the Deck 15 level overlooking the pool. The echo from the sound bouncing off of metal and glass made the music unintelligible. If you went to the outdoor pool deck and listened to it, they sounded great. Regardless, the silence or lack of music poolside was tremendous. “Next Cruise” Office: Although we had booked a trip for next year on Allure prior to this trip, in discussion with our group we considered a 10 day on Celebrity Equinox. We were faced with some logistical issues which we needed to address. So we went to the Next Cruises office to address them. Sitting with one of the staff, it was apparent that my wife was an annoyance, rather than a valued customer, and potential client involved with the sale of 5 staterooms. He was rude - sighing and eye rolling, informing her about the 45 minutes that he had already spent on this booking. My wife wanted to see a comparison of the Equinox trip versus the Allure trip, and asked the sales rep for a copy of the costs for both. He told me that he could not, and that she was welcome to go on the internet herself and do it, which she explained she did not know how. His response was to go elsewhere in the ship to do it. The final issue regarding this incident was to go to Guest Services to complain about this incident. When we were approached by a representative while on line, we asked to speak to the Next Cruises manager. Although I sought to keep the matter private and step to a quieter area, she insisted on taking notes and have me tell the entire story in earshot of close to 20 other guests waiting on line. Nevertheless, after several attempts at her calling the office and one trip up to Deck 5 to try and speak to someone, she returned and told me that she would have the manager call me at some point that day. I never received a call. This incident took up the better part of 60 minutes of our vacation, and which you will note - is more time than the sales rep claimed to spend working on 5 families booking a trip with RCI. Our Stateroom: The room had a broken doorstop (for the toilet room door) for the entire trip, the robes we were entitled to were not delivered until we called on Day 2. There was a woman’s stocking in the closet, and debris (paper cup, straw) were blown onto the balcony and not cleaned up for the duration. We made three calls regarding our room being too warm and the intelligence of limiting a thermostat to 68 degrees on the low end. It should be able to be lowered to whatever I want it to be. At one point our room was at 75 degrees with the door closed and locked with the thermostat at 68. Finally in one case, there was a stain looking very similar to blood on a facecloth. Internet: It doesn’t work in the rooms. Where it does work it works poorly. They charge an exorbitant amount for a data service that already exists on the ship for RCI's own use. It should be better, but it should also definitely be free. on an intranet matter, the app does not work well, the texting is sporadic and is buggy. Billing: On several occasions we had to address drinks purchased and charged for, even though we had drink packages. It required that we constantly check our statement, and then take time to deal with guest relations to correct the bill. Overall, staff is disinterested in their business. They just didn't seem to care. At all. The best exchanges with staff were with people who had no role in providing any service. We would always get a hello or a kind word in passing from a staff member who was walking down a hall or standing by a doorway. The minute we needed anything from anyone it turned into a circus. In as much as this was a trip with many sail days, the lack of entertainment during the day made this a boring cruise. On a positive note, the food and beverages by themselves were excellent. The iFly system was spectacular and run very efficiently and professionally. Cocoa Beach from Port Canaveral. Its a beach on the Atlantic ocean in Central Florida. 7 bucks a chair. Its not awful but nothing special. When in Nassau, don't visit Cabbage Beach unless a brazen criminal element, a crappy beach, relentless vendors and no drinks other than some questionable coconut shell drink are what you seek. Our first choice was Cable Beach but the cabbie discouraged that. Should've known better. Coco Cay. Good to go. Tender service surprisingly smooth. Be prepared for limited bar inventory as whatever they serve is carried off the ship. Food was fine. If you've been to Labadee its the same deal. Make the effort to walk to Barefoot Beach. No problem getting chairs assuming you leave in the AM. Quiet and detached from the insanity elsewhere. Water slide, Bathrooms and bar still in reasonable walking distance. ***THE WRISTBANDS DON'T WORK THERE. BRING YOUR SEAPASS. Bottom line: Ship: If this is the overall model for the future and you are an RCI fan. Be nervous. Entertainment: What shows we saw were good. Typical cruise ship stuff. Ports: Other than Coco Cay, nothing spectacular. I can cross Paradise Island off the list without returning. On and Off: Smooth and without complications.   Read Less
Sail Date February 2015
Quantum of the Seas Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 3.5 3.1
Entertainment 4.0 3.9
Public Rooms 5.0 4.3
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Enrichment 3.0 3.2
Service 5.0 3.6
Value For Money 4.0 3.1
Rates 3.0 N/A

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