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Cruise Ratings
1 Helpful Vote
Sail Date: May 2015
It's a nice ship....but not my favorite. A few things that bug me..... The Fitness Center has no locker room, no sauna, no steam room. Instead you need to go to the Spa and purchase a "spa package". Unfortunately, the ... Read More
It's a nice ship....but not my favorite. A few things that bug me..... The Fitness Center has no locker room, no sauna, no steam room. Instead you need to go to the Spa and purchase a "spa package". Unfortunately, the "Spa Package" is very limited and is sold out for my TransAtlantic Cruise. Since the weather is cold, we've spent a lot of time inside our cabin reading and watching TV. The TV Channel selection is AWFUL and most of the stations aren't working as we cross the Atlantic. I don't know why they don't have a library of pre-taped TV shows they can just replay? Instead, they have Dreamworks cartoons replaying over and over again and TCM black and white movies....NO CNN, BBC, Bloomberg, Fox? Reservation system is a total cluster. Some restaurants are over-booked, sometimes it's difficult to get the times you want, some places we are unable to book at all....and the biggest annoyance is the Windjammer Buffett is so crowded for breakfast and lunch, it is very difficult to find a CLEAN TABLE.....This is a new, mostly Chinese crew and does not hustle to clean tables like other RCL Ships! Cabins are ok...nothing special...smallest closets of any ship I have ever been on....and the Diamond Lounge is packed ....I heard that there are over 1100 Diamond members on board? My favorite part so far is talking to crew members and telling them anything..there response is "I'm sorry sir".... never, never, never, offering to help or do anything about my concern. Finally, I was in the Windjammer tonight for dinner. The staff was getting ready to close and had already started clearing away food and cleaning. I wanted to see if I could get something so I went up to manager that was standing and talking to another staff member. His response was, "sorry sir, we're closing". I wanted to say, hey a-hole, I know you are closing, but you are just standing there! A better response for "Excellent" customer service could have been, 'Sorry sir, we're closing, but what would you like and let me see if I could help you'? As opposed to my other RCL experiences, it seems like no one is willing to go an extra inch to help you? It might be because a large portion of the crew is leaving the ship before it goes to China, but they seem to forget it's my vacation experience, and I am not a happy camper!!! Read Less
Sail Date: May 2015
I am a Diamond cruiser on Royal and I was so looking forward to this trip and experiencing this ship. It was obvious to me that the new focus of RCL is how to save money at the expense of comfort and satisfaction of the customer. There ... Read More
I am a Diamond cruiser on Royal and I was so looking forward to this trip and experiencing this ship. It was obvious to me that the new focus of RCL is how to save money at the expense of comfort and satisfaction of the customer. There have been some changes since my last cruise on RCL, and I can't say that I feel they are for my betterment. These changes include: 1. The checking in process there is not priority for Diamond members any longer. 2. The key to my room was in my room and the door had been left open and there was a new bracelet left that did not consistently work on my door. 3. You had to have reservations for everything, I was not notified of this prior to boarding. 4. I had made reservations for the shows prior but when I arrived on the ship my reservations conflicted with other scheduled activities I wanted to attend but could not, and reservations could not be changed. 5. The new internet policy did not suit my needs at all. Twenty-four hour usage during five sea days was not enough to keep in touch with my family I had no choice but to buy additional time. 6. The price for movies is listed on the TV but the movies that are shown on the deck are not shown on the TV unless you purchase them they were free on deck why not reshow them on the TV. My overall impression is beautiful ship but RCL is no longer customer friendly they are looking to increase their bottom line at the customers expense. Read Less

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