1 Helpful Vote
Sail Date: May 2015
Just returned from the May 24, 2015 Celebrity Summit Bermuda cruise. First cruise, and could not be more impressed or pleased. Everything was first rate, including the entertainment. Food was great. Stateroom was great. Plenty of ... Read More
Just returned from the May 24, 2015 Celebrity Summit Bermuda cruise. First cruise, and could not be more impressed or pleased. Everything was first rate, including the entertainment. Food was great. Stateroom was great. Plenty of things to do and lots of room to find a quiet place for relaxing. Very easy getting in and out of Cape Liberty, Bayonne, and the boarding and the disembarking went very smoothly and quickly. Most memorable impression is the quality of service by the staff. Everyone had a smile, a warm greeting, and seemed genuinely interested in serving your needs. Absolutely no complaints and very satisfied with the experience. Highly recommend it and may do it again. Read Less
3 Helpful Votes
Sail Date: May 2015
This was our 20th Celebrity cruise, we are Elite Plus Captain's Club members and this was probably one of our most disappointing Celebrity cruises. Overall the food and service was not nearly as good as in the past and also the ... Read More
This was our 20th Celebrity cruise, we are Elite Plus Captain's Club members and this was probably one of our most disappointing Celebrity cruises. Overall the food and service was not nearly as good as in the past and also the lack of enforcement of dress code in the Main Dining Room as well as Captain Club events really put a sour taste in our mouths. My husband and I like the traditional way of cruising. We always select Traditional Late (Second) Seating in the Main Dining Room. We were assigned a table for 8 which is what we asked but on night 1 and 2 there were only 4 of us. During dinner on night 2 the other couple said "we have bought a specialty dining package for 3 nights". Well there's only 5 nights left so that means my husband and I would be sitting alone, which is just not what we wanted. We went to the Maitre'd and asked to change tables so we could sit with others. He told us that it would be a table for 9 now that we were there. We said great. We got to the new table and there were only 2 other couples that were cruising together there. That's fine, at least we had a table for 6 on nights 3 and 4. On nights 5 & 6 a couple we met during the cruised joined us for dinner and we finally had our table for 8. Unfortunately on night 6 - the second formal night we did not get our entrée until 10:10 PM. The waiter and Maitre'd came over and apologized but what good did that do. My husband and I wanted to go to the Liar's Club show which was at 10:30 PM, so we got up and left before they even took the entrée dishes away. On night 7 the final night of the cruise my husband and I were all alone at a table that seated 10 people. Not to mention that the first waiter and assistant waiter we had were very good and when we changed tables our new assistant waiter must have been new because he was not that good and our waiter was okay but needed to compensate for the assistant so service lagged. This sailing had a much younger crowd than we have sailed with previously. I think it's because of the drink packages they are attracting younger people, which is fine, but these people are no use to traditional style of cruising and just want to dress and do what they want when they want. People were not sticking to the dress code and also they were drinking in the pools, hot tubs, etc., which I thought you were not allowed to, especially bottles of beer which can break. The food in the MDR was overall good, the buffet for lunch was just okay nothing great. Unfortunately and this is nothing to do with Celebrity, the weather in Bermuda for the 3 days we were there was terrible. It was so windy that they canceled the ferries to St. Georges day 2 and 3 and you could barely even walk. The beaches were so windy people were getting sand in their eyes, ears, etc. and all these dead jellyfish were washing up on shore. Even our stateroom attendant was just adequate. I asked for an extra towel every day and never got one. I resorted to bringing a clean pool towel (they have new ones which are really nice) down to the cabin with me. Another thing Celebrity has really cut out, especially on the Bermuda cruises is the guest lecturers. My husband and I really enjoyed these. We had a gentleman, Stan the Pan Man, who one day gave a lecture on steel drums and also gave classes on them as well as played around the ship. He was fine, but we like the historians and lecturers they use to get from their partnership with the Smithsonian. I believe this ended in 2013 sometime. With the raising of prices on drinks, gratuities, etc. we are very disappointed in the direction Celebrity is going in since food, service and overall ambience for those of us that just book regular cabins is going downhill. Read Less
3 Helpful Votes
Sail Date: May 2015
I just came back from this cruise. It was my first cruise and I was frustrated. Bermuda was beautiful and the ship staff was great! The ship itself is very clean but needs a little updating. The dining room food was good and while ... Read More
I just came back from this cruise. It was my first cruise and I was frustrated. Bermuda was beautiful and the ship staff was great! The ship itself is very clean but needs a little updating. The dining room food was good and while portions were small you could get as many dinners as you wanted. The Ocean View Cafe where we ate the rest of the meals was okay at best! Long lines and food was always barely warm. Trays were hard to negotiate and tables hard to find. The most frustrating was never being able to get a chair by the pool people saved chairs with a book or towel at 7 am and never showed till 12 pm The staff did not enforce the 30 minute rule posted in the ship info. so many chairs empty and people couldn't sit. It was the same in the lounges! Every activity at night was in this very small lounge and there was no where to sit! Again people saving chairs. I did assert myself a few times quoting the rule but who wants confrontation to be able to enjoy what you paid for! If staff enforced the rule at the pool it would have helped greatly! The pool was also way too small for the amount of guests! Thank God it was not summer because I do not now where they would fit the children. I will not cruise this ship again! I will also try another cruise line in the future. Read Less
Sail Date: May 2015
We loved this cruise trip to Bermuda, almost everything is right and excellent. We have Dinning at 6pm every night and our servers at MDR are excellent. She is so friendly and helpful that we enjoy our dinner very much every night. ... Read More
We loved this cruise trip to Bermuda, almost everything is right and excellent. We have Dinning at 6pm every night and our servers at MDR are excellent. She is so friendly and helpful that we enjoy our dinner very much every night. Except one night that we returned to the ship late and missed the 6pm dinner. By the time we were ready, it was almost 8pm and we went for Select dinning (2nd floor of MDR) and the service was very bad. We were almost like being ignored for 20-30 min and they left my table just after I ordered my glass of wine, before my daughter had her chance to order. The ship might look a bit old, but it is very clean everywhere. There are so many things you can do on the ship, we can go for the same cruise again. We attended all shows in the Celebrity Theater every night and most of them are good show. With the drink packages, we enjoy the tea, coffee, and pastry on the 5th floor Cafe. Read Less
Sail Date: May 2015
This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined ... Read More
This is a brand new, very sophisticated ship. Some things work really well and some don't. Unsurprisingly the most impressive bright spots I recall involve crew members doing a particularly good job. The technology never really shined and it never felt like it was making my life better (I am a tech guy from Silicon Valley, btw) but was acutely tuned to making more money for RC. Bright spots: -The cabin was great. Intelligently designed, comfortable and a pleasure to be in. -The outside dinning area on the fantail was rarely crowded and offered wonderful views. -The adults-mostly Solarium was a favorite hang out. -Watching "the Hobbit" on the giant screen, bundled up from the cold with the swimming pool water crashing from a light roll was remarkably fun and totally memorable. -Having a multitude of things I could do and almost none I had to do. -A proactive approach to encouraging everyone to wash their hands - the single most effective action to prevent spread of norovirus or other illnesses. -Hot Spice!, the Caribbean and reggae band. These guys were seriously good performers. Dark spots: -The drink package options were confusing on the website and confusing to bartenders. There were different interpretations in different places. -The supposed 'high-speed" internet wasn't but was expensive, slow and the source of the most complaints I heard. -The app they want you to use for everything is worthless. -The difference in food quality between the Windjammer cafeteria and the complementary restaurants was minimal. Service at those restaurants was very uneven and it was nearly impossible to get a second glass of wine before your entree appears. We didn't try any of the for fee places because, frankly, I live in San Francisco and can walk 3 blocks for better restaurants than they have. I'm not going on a cruise for the food. Total ripoffs: Beware the cell phone service that magically appears when you are at sea. Without giving you the option to decline you are connected to an ATT plan and if someone happens to call you it's billed @ $6/min. I wanted to take this cruise because it was a way to sail across the Atlantic for the start of a long trip in Spain. For that it was great and memorable. I discovered I'm an outlier in the cruise community though. For most people I talked with the cruise itself is the destination. I found RC obtuse to deal with prior to boarding and never felt like I got good information or advice about decisions like the drink packages. Most folks I encountered on board were veteran cruisers and more familiar with the ins and outs of the game. I was not which left me unaware of much more I could have taken advantage of and at a loss to even know what to look for. Finally, I wish we could have spent more than a few hours at each of the ports we visited. I'm not much impressed with Royal Caribbean even though I hear they are one of the best in the business. They seem to severely limit the authority of their on-board officers and managers to actually manage the operation and to be highly concerned with maximizing the per-passenger revenue. The fact I keep coming back to that point illustrates it's persistent presence. Read Less
Sail Date: April 2015
I was getting nervous with all the negative reviews and well known SNAFUs of dining reservations on Quantum. But, I must say, we had a blast. First, to preface, we are first timers so we don't have cruises to compare the ship to, ... Read More
I was getting nervous with all the negative reviews and well known SNAFUs of dining reservations on Quantum. But, I must say, we had a blast. First, to preface, we are first timers so we don't have cruises to compare the ship to, but we know fine dining, good hotels and we know what a correct service experience should be. We also are a couple, no kids to entertain. We did not experience ANY rude staff or kids running around unsupervised. We had one odd service experience at The Grande restaurant which I attribute to poor training since the young woman was trying had but just didn't get it. The rest of our staff experience was great. Friendly, funny, helpful, prompt, courteous, no issues. The food was good, not great mostly. Dining room service can be rushed if you don't tell them you don't have show reservation, take their time. Bar staff is very good. iFly is an experience, once. Not something I would want lessons on doing but the instructor was friendly and also great with kids. NO ONE was manhandled, everything was done professionally. Our balcony cabin was very nice, plenty of storage, clean and comfortable. Again, the cabin attendant was very helpful and friendly. Shore excursions on Coco Cay probably aren't worth it. An hour + kayaking and then an hour or two left after that to snorkel was $72 per person. Fun but pricy and the two person kayaks are heavy monsters. Just rent snorkel gear on shore and go check out the fake sunken ship. Finally, the ship. After all the high tech goodies and very impressive shows are done, comfort and service are what makes a place worth hanging out in. Michael s, Boleros, Two70, the Schooner and others were well kept and friendly. The outdoor hangouts like the Northstar and pool areas are fun. The Northstar itself is a fun diversion. So we found that by keeping an open mind and by also going in person and changing reservations face-to-face with staff on Day 1 we got what we wanted and had a blast. Good bye Quantum, hello Anthem. Read Less
Sail Date: March 2015
We booked our cruise a year in advance and was very excited but it was short lived. We were suppose to board the ship at 12:15 but due to a virus outbreak on the cruise before us it was delayed. That was understandable and I was glad ... Read More
We booked our cruise a year in advance and was very excited but it was short lived. We were suppose to board the ship at 12:15 but due to a virus outbreak on the cruise before us it was delayed. That was understandable and I was glad that they took extra time to sanitize the ship before we boarded. We didn't board the ship until around 2 p.m. and from that moment on it was a total nightmare. We had to drag our carry on around most of the day as we were not allowed in our cabin until after 7 o'clock in the evening. Then our luggage didn't make it to our room until after 8. We went on this cruise with our son and daughter in law to spend time with them as we live many miles apart and we don't get to see them as much as we would like. Our cruise planner made reservations for us to have all of our dinners together however we were only able to have dinner together twice... The cruise line changed our reservations. I know this because when we docked in Florida I called her and asked her why she changed the reservations. She explained that she did not and that she would call the cruise line and try to straighten it out. When we got back on board we saw where they did change our reservation so that we could enjoy two dinners with our children. Everything was already booked and that was the best they could do. My husband ordered us robes, slippers, champagne and rose petals to surprise me however it was not a surprise when he had to ask for them in front of me. After much confusion on day five of our cruise they finally arrived. The surprise was blown and my husband was very upset. There was no supervision of the kids/teenagers on this ship. They were actually taking over the ship and running around all hours of the night being very loud and rude. The rules were not enforced and they were taking over the adult area, we couldn't even go into the adult pool as there was no room. Now don't get me wrong, I don't mind children or teenagers, I have children and grandchildren but there was NO supervision whatsoever. Granted that this was not the Quantum's fault, it was the fault of the parents however again, the rules were not enforced. The kids were all supposed to be in their cabins by 1 a.m. ( which in my opinion was way to late for kids) but they were out running around way beyond the curfew. I do have to say that our room steward was excellent!!! She went beyond the call of duty for her guests and the rooms were spotless. We was in room 9252 and her name was Marcia. Anyone who is lucky enough to have her as their room attendant will be very satisfied. The shore excursions were excellent as well, we did have a fantastic time while we were at port. The quantum is a beautiful ship but it has a lot of bugs that need worked out. There are way to many passengers to be able to enjoy the on board activities in the allotted times that they are operating. It was impossible to be able to enjoy the bumper cars, the ifly and the flow rider as the hours of operation can not possibly fit all of the passengers into the schedule. We are planning on another cruise next year but we have decided to try another cruise line. We were very disappointed with this cruise for the price. One last thing, if you get the soda package it is very hard to get something to drink other than water after 11:00 unless you carry your drink cup with you at all times. The soda machine will only work with your drink cup and if you ask someone in the windjammer to get you a soda from behind the drink station they will not do it, they simply will tell you that it is closed even if someone is standing behind the station. It would kill them to put some soda in a glass for you. I mean my goodness it takes all of 5 seconds. Do not leave your soda cup in your room if you want something to drink. You must carry that big glass everywhere you go or be thirsty. Read Less
Sail Date: March 2015
My husband and I chose a cruise with Royal Caribbean as our honeymoon, and were disappointed beyond all belief. To start off our trip, we boarded at 2:00 and were not able to get into our rooms until 2 hours later, my husbands luggage was ... Read More
My husband and I chose a cruise with Royal Caribbean as our honeymoon, and were disappointed beyond all belief. To start off our trip, we boarded at 2:00 and were not able to get into our rooms until 2 hours later, my husbands luggage was delivered to the wrong room, and mine was not delivered at all which resulted in my husband going to the unattended luggage room and pulling my bag himself at 8:00 at night. Not only that, but despite Royal Caribbean knowing we were a honeymooning couple, our room was positioned in between two families with very small children. The food on board was absolutely horrible, only available at certain times, and despite making reservations at the restaurants on board, we were still subjected to waiting online for half an hour before being able to sit down to a meal that was obviously cooked in bulk, hours before it actually made it to your plate. Service is a word that Royal Caribbean does not understand the meaning of. Time and time again we were met with rude, incompetent wait staff and bar tenders, and the employees working in guest services and shore excursions were completely ignorant of what the ports of call were like, what to expect, and were unable to give any recommendations to us at all in regards to where to eat, what attractions there are, or even what kind of weather to expect. Perhaps the most aggravating aspect of dining are your drinks, with the beverage package, you are forced to carry around a large plastic coca cola cup, without which you cannot use the soda machines which are also inconveniently manned by more incompetent staff, causing lines for drinks to take you anywhere from 5-15 minute waits. Entertainment was obviously geared toward the geriatric crowd and families, which led us to spending the majority of our time on board in the casino. The shops on board were extremely expensive, name brand retailers that we could not afford to even look in their windows. Everything was extremely unorganized, and utterly frustrating. We reached out to both our travel agent and Royal Caribbean themselves, but have yet to receive any sort of response on their part. A truly disappointing experience, and horrendous customer service, the only redeeming quality for Royal Caribbean were the shore excursions, the ship was very clean, and the decor and rooms were very pleasing, but that's not enough to make us ever come back or recommend this line to anyone. Read Less
Sail Date: February 2015
This was our first cruise. We has an awesome time! Ate at each of the complimentary restaurants and food was great. Service was outstanding. Excursions well worth doing. The shows were top-notch and we never had trouble getting a ... Read More
This was our first cruise. We has an awesome time! Ate at each of the complimentary restaurants and food was great. Service was outstanding. Excursions well worth doing. The shows were top-notch and we never had trouble getting a aeat. Drinks were expensive so the package is worth the money. There were some technology issues and thE elevators could have worked better. All in all the minor issues they had were not enough to allow them to ruin our vacation! There Read Less
Sail Date: February 2015
Loved Two70 for relaxing. Never had a problem finding a deck lounge. Schooner Bar was a bust. Too much noise at he bar to listen to the piano player. Al Royal Theater shows were great. Booking for included restaurants was almost impossible ... Read More
Loved Two70 for relaxing. Never had a problem finding a deck lounge. Schooner Bar was a bust. Too much noise at he bar to listen to the piano player. Al Royal Theater shows were great. Booking for included restaurants was almost impossible and was a real downer as was the inconsistency of the food quality. The food quality ranged from the best we've had anywhere, to tough stuck to he bone ribs. As for dining reservations I eventually realized the only reservation available were 9:30 or later so I made late reservations for the restaurant I wanted and then went whenever we wanted to that restaurant. Never had a problem getting in although once the hostess fumbled around a bit. When we were seated after a couple minutes wait there was lots of room. Internet was always a major problem logging on. Sometimes it logged you on started the timer but did not allow any access. The staff were no help in what the problem was but did refund me for my lost time. The one day/24hr plan worked great once I managed to logon. Read Less
Sail Date: November 2014
Myself and my wife are in our mid-30's. Two daughters 6 and 8. Was our first cruise except for a Princess cruise in Alaska. (We did not like Princess at all). Quantum was really good. I am extremely picky and a complainer and i could ... Read More
Myself and my wife are in our mid-30's. Two daughters 6 and 8. Was our first cruise except for a Princess cruise in Alaska. (We did not like Princess at all). Quantum was really good. I am extremely picky and a complainer and i could not find much to complain about. Anything i don't mention means it was realllllly good! I feel bad for the transatlantic cruisers and the 2/3 day cruisers. this ship cannot be explored and conquered in 2 or 3 days and that first voyage must have been very understaffed and not ready. Embarkation - a little confusing, but not painful and we got on the boat around 11:30am. Common Areas - all are really nice; 270 is amazing; theater is really well done; Staff - i can't believe how genuinely nice they were and thorough... The ship was always spotless. Restaurants - We dined in all the free ones. They were fine. Not 5 star but very good and staff bent over backwards.... We even ordered dessert from one of the other ones every night and they got it for us. super nice! One night we ate at Chops. Steak was good. Windjammer was nice and never felt too crowded. NOTE: They seemed to be lacking in some of the wine, mixed drinks and cider options on the alcohol menu. No biggie though. PS: A LOT of people did not like the open dining concept. My wife and i liked it... to each their own. Also we changed our minds sometimes the day of a reservation or wanted to eat earlier. Never seemed to be a problem for the staff to accomodate. Johnny Rockets - Was good although the girl making the burgers was clinically brain dead. she messed up every burger. Theater shows - Mamma mia was really good; The 270 show was nice and the sonic oddysee was good. honestly those last two were a bit boring but better than nothing and not low budget. Then there was a vantriloquist and acapella group. Both were really good. BASS was way to high for the acapella group though. i'm only in my 30's but i just couldn't handle how loud the bass was set on the sound system. Shops - Why on earth would someone buy jewelry or expensive watches on a cruise ship? Stores were nice but "not applicable". Gift shop had limited RC shirts for adult men. they were all sort of ugly so i didn't bother getting one. Kids Club - The girls liked it a little bit. I feel really bad for the staff. The area has LOW ceilings and NO windows. I would have gone crazy. The room was WAY TOO loud the way it was designed with a terrible Echo. Fine for the kids for a few hours but definitely an area that i would consider neglected. Pool Areas - All very Nice; Didn't use much. Honestly the weather didn't cooperate, but the indoor pools were good and none ever seemed crowded. In general, the boat never really felt crowded. Outdoor pool area was a bit toooo loud when band or tv was playing. SELF SERVER SOFT SERVE ICE CREAM - gets its own category. was addicting. i was really pissed the couple days it was broken. This is located by outdoor pool. sooooo good! Adults only area - Very nice. we didn't spend more than 5 minutes there. Really well done though. Wave Rider - Daughter loved it. Never a long line. Staff was SUPER friendly and helpful. Rock Wall - Kids loved it; never a wait more than a few minutes Bumper Cars - probably rode them 5 times and the kids loved them. At most a 15 minute wait. XBOX corner - beware they all looked broken by end of week. They need to figure that area out although we did not use it. Sea Plex - Basketball/Trapeze/volleyball/dodgeball/ping pong/foosball/air hockey/roller skating/arcade - I have to say this was an absolute wonderful area. There were adult competitions in basketball/volleyball/dodge ball and the people were great to play with and you win cheap little metals. Really a great area that has no competition in the cruising world. If you like this type of stuff i don't know where else could be this fun. iFly - really fun. they took reservations. only lasted a minute but worth it to experience. Again the staff was super nice. North Star - (Basically a MacGregor Crane) turned into an attraction. Was either broken or too windy or too whatever most of the time. Finally got on it towards the middle of the trip. Not worth selecting this boat for it but something to do. Nickel and Diming - We bought the soda plan. i can't say it was necessary since the windjammer was basically free soda along with Sorrento's (pizza place). Wasn't that much money though. i can't see how anyone can justify the more expensive drink packages. Everything seemed reasonably priced though for extras. CASINO - was major disappointment; i love craps but i didn't play once because the ENTIRE room and lobby above it was disgusting with smoke. they should ban smoking in the casino. Sort of glad that it was so gross since i didn't throw away any money. EXCEPT.... THE INTERNET. Yes it was fast BUT only in certain areas and it WAS EXPENSIVE. over $300 for the internet and my signal in the room was awful. That was one of the more frustrating points. Elevators - were generally on the slow side, but to avoid getting fat we wound up taking the stairs a lot. Getting off the Boat - we carried our own luggage and i'm glad we did. was a painless process. line off but went really fast and customs was really fast too. Ports - Cape Canaveral was fine with space musuem; Nassau is gross and the water was too choppy for the 3rd stop in the bahamas. I would highly suggest you take this cruise for the ship and NOT the ports. I think that covers everything. In summary we'll 90% do the Anthem with the same itinerary next Thanksgiving. It was a really good time; a quick 4 hour drive from Boston; and hard to beat for the money.   Read Less
Sail Date: November 2014
I just came back from the inaugural cruise (Nov 23, 2014-Dec 1, 2014) and it was the worst vacation I have ever had. This ship and the crew were NOT ready to sail. Although there are problems with the technology, my biggest complaint was ... Read More
I just came back from the inaugural cruise (Nov 23, 2014-Dec 1, 2014) and it was the worst vacation I have ever had. This ship and the crew were NOT ready to sail. Although there are problems with the technology, my biggest complaint was the absolutely horrible service! I know what you are thinking, I am too picky. No I am not. Everyone had the same complaints and I am not exaggerating. Non-existent wait service on the pool deck or in the Solarium, out of the 8 days and 24 meals I can honestly say only 4 servers were high quality and professional. We never got a proper breakfast served to us. Something was always missing or they ran out. Dynamic Dining was a painful experience. I was tethered to my the calendar on my smart phone all week in order to keep track of my dinner and show reservations. If I had wanted to be a slave to my schedule I would have stayed at my office. The beds are hard as a rock. I requested a foam egg carton for my bed (they have them for other ships) but was told they were not available for this ship. The ship and shows are spectacular and the food (when served properly) was excellent, however, by the 5th day I was ready to get off the ship. Perhaps once this ship and its crew work out the kinks, it will be a better experience for others. Sadly, I saved for two years to take my Mother on this ship and it's criminal that RCCL allowed us to sail knowing they weren't staffed or trained properly. Read Less
Sail Date: October 2014
This was the second time for me sailing on this ship since 2008 - this time with my boyfriend, and it was his first time. We are a young couple in our late 20's. We were notified around 6pm the night before departure that due to ... Read More
This was the second time for me sailing on this ship since 2008 - this time with my boyfriend, and it was his first time. We are a young couple in our late 20's. We were notified around 6pm the night before departure that due to Hurricane Gonzalo, we would not be sailing to Bermuda, but instead to Halifax, Nova Scotia and St. John, New Brunswick. WHAT?! I was about to start my work shift when I heard the news, so I had to repack everything once I got home at 4am. We arrived to the port at the suggested time for our deck, 1pm - and the car line was insane. We waited in a very long line to drop off our luggage and then park in the lot ($100 for five days). They handed everyone a letter explaining the change in course - because apparently some people were never notified! Not sure whose fault that is. The port was under construction, but besides the lines, everything seemed to go smoothly. We immediately booked our new excursions in Canada and found that we would be refunded for our Bermuda excursions, and we received a $350 credit. Everyone received different credit amounts, so I'm not sure how that was all figured out. We were up on the deck as the ship departed (an hour late). Most of the deck chairs were stacked up - albeit the weather wasn't the warmest, but it just wasn't very welcoming! Every bar I went to had the same drink menu, but not all bars can make all the drinks. I had a premium drink package (highly recommend) and I used it often. The service at the bars - EVERY bar - was extremely slow. Even when there weren't a lot of people. I'm a bartender, so I understand that a lot of the specialty cocktails take an extra minute or two, but this was ridiculous. Once I ordered a Mai Tai, and the bartender had no idea what he was doing. I got something like a rum and grenadine instead. How do you not know how to make a Mai Tai on a cruise ship?! So yes, depending on the bartender, your cocktail was either delicious, too weak, too strong, or just wrong altogether. I wanted to stick to beer/wine most of the time, so I know what I'm getting, and I always asked for the ADVERTISED ciders - and the bartenders almost always had no idea what I was talking about. They were on every drink menu. I had to keep ordering from the Schooner bar because they had their backup cooler around the corner through a door, which is where the cider was kept. When I would ask for cider at the casino they'd just refuse. Then never seemed to have Angry Orchard, but had Redd's Apple Ale (both advertised), although, my friend somehow found an Angry Orchard somewhere, or complained enough to get one. It was hard to find an ash tray in the casino bar, and half the stools were table height and not bar height, so it was awkward to sit. The night before our first port in Canada, we were supposed to have been delivered our excursion tickets. They never came, so we went to Guest Relations to have them printed. No problem. Except that the pub crawl excursion we had ordered on the first day was the wrong code in the booklet we received, because the woman printed out a different excursion ticket for us that was not what we wanted. Luckily, the pub crawl had three spots left, so she was able to correct the issue - but I would have been super annoyed if we were shut out due to a mistake in the booklet. We received our original excursion tickets during the second port day (uhh, thanks!) and wouldn't have gotten the correct excursion, actually no ticket at all, for the first excursion day had we not checked at Guest Relations. The windjammer cafe, as expected, was kind of a cluster, but if you can find a table in the back, the view is pretty cool. The food was mediocre quality, though lunch was still tasty for what it was. We did breakfast there the last morning and it kind of sucked. Things were stale, the omelette station took forever. I was the third person in line, and the omelette maker restarted making an omelette TWICE. I guess it's great he's checking for quality, but after ten minutes of waiting as I was next, I gave up. The dining room food was great! I had a great meal every night. Our server was OK, but not as personable as some of the other tables. We were seated with other young couples, so that was nice. You can also have breakfast and lunch in the dining room during the designated hours. We didn't take advantage of that, but I wish we had. I'm assuming the food would have been better quality than the windjammer. You can also order from the room service menu. It was pretty much the same quality as windjammer. We ordered breakfast to be delivered on our first port morning in Canada between 9:30-10 because we had to be off the boat by 10:45 to get to our excursion. It was late. I called and they explained it was busy. So we waited. It came at around 10:20 so we had to scarf it down and leave. However, they did include complimentary chocolate covered strawberries the next day with our next room service order to apologize. I enjoyed the burger I ordered from the room service menu. It wasn't the greatest, and didn't come with cheese (which was stated in the menu) but I made it work with some mayo. Please give us more ketchup packets!! Oh, the fries were amazing. The steak sandwich was very very good. The promenade cafe also had complimentary food and coffee 24/7, so we could always go there for a snack. There were always plenty of activities. I enjoyed the ice skating show, the comedian, the love and marriage game show was hilarious. The quest game show was fun, and I really enjoyed the Chamber night club, especially the silent disco night where everyone could wear headphones and tune in to one of two stations. Debarkation was kind of annoying. The self-assist "express" process wasn't very swift at all. We showed up early to our designated waiting area, and they told us we could head right down to deck 1 to leave. There was already a huge line backed up, winding up the stairs of people with luggage trying to leave. We couldn't get an elevator that was empty so we dragged our bags down the stairs. When we finally got into an elevator, people were pissed at us when we finally got down to the first floor and the door opened to a huge mass of waiting people. We heard that the elevators on the other side of the ship were less crowded so we maneuvered our way into an elevator, up to go back down, cross over the promenade, then back down the elevator on the other side to the second floor. A security member told us to head down the stairs, and we were met with a group of people waiting to depart who were not happy that we 'cut' in front of them. At that point we had been on a wild goose chase trying to get to the bottom of the boat - sorry!!! I guess this sounds like a lot of complaints, but we did have a fun time. I was looking forward to Bermuda and snorkeling, and the beach and warm weather, but what can you do. The service and entertainment were great, and distracted me enough from the negatives. Read Less
1 Helpful Vote
Sail Date: September 2014
Cabin – We had a deluxe balcony 6624 on the hump. The room was large with a small sitting area and desk. The bed is two twins either separated or apart with comfortable linens. The bathroom is the typical small room with sink, toilet and ... Read More
Cabin – We had a deluxe balcony 6624 on the hump. The room was large with a small sitting area and desk. The bed is two twins either separated or apart with comfortable linens. The bathroom is the typical small room with sink, toilet and shower, but the shower had a nice door closure instead of just a shower curtain. The shower pressure could have been a little more powerful. The balcony was a cove style and you not able to open up adjoining balconies. Also, you can purchase WIFI, but it does not work in the rooms. Our AC was not working properly the first night so it was 1000 degrees in the cabin so we had to sleep with the balcony door open to get any air. Luckily, it was cool out so it helped, but it was a rough first night. They fixed the issue immediately the next day. Service – The service as a whole was dismal. The staff really makes it seem like you are putting them out when it comes to everything. However, wait staff in the dining room at night were the best, especially the main server who brought us specialty items and really took care of us, but the bar server seemed annoyed with us for ordering so much. Again, we felt like we were putting him out. Our cabin steward was very aggressive and not the most friendly. She just seemed demanding to the point where we were afraid to ask her for anything. At one point she kicked us out the room because we were taking too long and she needed to clean it and I was forced to shower in my friend’s cabin next door. Then when I went back to the room to get the rest of my clothes she seemed very annoyed. She said we needed to work on her schedule. The bar staff was just okay, except Marlon in the Schooner lounge who was very friendly and knew my orders just as I arrived. Overall it just felt like we were not very welcome and the service were extremely lacking. Food – The menu I found lacking, but the food was very good in the main dining room. Everything cooked very well and tasty. We started to order the special vegetarian Indian meals since they took them off the menu and it was amazing. Even one of our friends who had lobster indulged and ended up eating a whole other Indian entrée it was that good. It was a mix of masala with naan bread and either beans and cheese. You need to order it the night before though so we would glance over the menu that night and then order it for the day evening. We went to Portofino one night and that was a great experience. The food was incredible, especially the risotto. I strongly suggest doing this one night because the food and service were far superior. The buffet area is small and crowded with lines with typical buffet fare. After hours there is only one place to get sandwiches, pizza and snacks. I did like the idea that it was more than just pizza and the sandwiches were really tasty. The pizza reminded me of frozen recooked, but satiated my late night cravings. Also, the coke/soda machines were awesome! If you get the drink package you can just fill up your own soda and ice in cups they provide. Casino – The casino is a really good size and can be a little smoky. They had a really good selection of slot machines and tables. We had a good time there, but the dealers were not very personable and just there to do their job. I like a more fun atmosphere in the casino. Entertainment and Activities – Activities are lacking and the ones that do go on are very crowded with people. I wish they would do some more games, scavenger hunts, trivia and other things. They only had one activity a day it seemed and they were packed. We heard from a lot of people that things like the ice skating rink, slides and rock wall were closed a lot and even when not it was very limited. The one late night comedian was just terrible. Not funny in the slightest bit. Our whole group of 10 left since it was that bad and we saw many others doing the same. As for shows, I heard they were good. They had various bands and a piano bar, but they did not seem so happening. The one night of karaoke was packed and most people were really good. Still, sometimes I like more a fun time karaoke time. The night club did have a silent night, which sounded stupid, but was a lot of fun. You wear headphones with two types of music and can dance. People looked silly dancing to nothing and so it was fun for the participants and voyeur. So, that turned out to be a lot of fun and great idea. Port Days – We had a two full days and overnight in Bermuda. We opted for a private sail boat excursion, which was only $75 PP and we got 3 hours to sail around Bermuda and then swim and snorkel in a private area. The sailing was really relaxing and fun and then swimming in the water was amazing. The ocean was crystal clear and 84 degrees. We saw lots of coral and fish. The next day some of us went to St. George, which was far to get to, but very nice historic city. Some did Hamilton, which was described as similar to most Caribbean port cities. We went to snorkel beach where there were tons of fish and coral to see. Beware if you go at peak hours because they charge you to get in and for snorkel gear, chairs, and umbrellas. We then did a cab ride to Horseshoe bay just to see it. The ride there was very scenic and our driver gave us a little tour speech about the island. Horseshoe Bay was very crowded, but the water was amazingly clear and warm. They also had some cliffs to climb nearly. On our ride various hotels were pointed out and there was one that looked so beautiful I would love to come back and stay there. Embarkation/Disembarkation – I do not like port liberty. We got there and stood there for 15 minutes trying to figure out if we needed to load up our bags ourselves to the crate holders or have someone else do it. I had priority check-in and asked three different Royal Caribbean representatives where to go and was waved off and told to go into the mass line. I finally got to a friendly counter person and they informed me that the priority check-in was useless now. Then we had to get loaded onto a bus to get to the ship and stand in more lines to get on board. My friends from NJ said it would have been easier to fly down to Florida and go out of one of their ports. As for leaving the ship, that was another terrible experience. We had to do self-assist because we had an early flight at 11:30AM. We started to leave at 7:45AM and it seemed everything was blocked and no real instruction where to go. People were wandering around aimlessly lost. We finally got down to the right area and tried to find a crew member to explain our situation, but were waved off and thrown into another line that went on forever. We had to drag out luggage around for 45 minutes, down 2 flights of stairs, then finally off the ship to board the bus and get to the main port. It was pretty rough. They are rebuilding the port to streamline the boarding issues, which is due to launch in November so that might make a huge difference. Conclusion - The ship was very crowded wherever you went and the service was very lacking. I think this is a great way to see Bermuda, but you need to expect such madness on board during the non-port times. The promenade was really nice and when not crowded was a nice place to hang out. I spoke to other people and many felt the same way, but also some had done the itinerary before and had a much different experience so it could have been timing. Would I do it again, probably not, but I will be trying other Royal Caribbean ships to see what they have to offer.   Read Less
Sail Date: August 2014
Had a family cruise... with 7 cabins. Do not recommend Select Dining... especially for a medium size group. (We had 14 people). First day or so had issues with seating and getting reservations at 7PM. After this was settled, the overall ... Read More
Had a family cruise... with 7 cabins. Do not recommend Select Dining... especially for a medium size group. (We had 14 people). First day or so had issues with seating and getting reservations at 7PM. After this was settled, the overall cruise quality was fine. Have seen some comments regarding food quality. Found the variety and quality was fine... Only went to buffets for breakfast and lunch... Did not got to Qsine, but some of our party did, and they were pleased. Dining staff was very accomodating to one person in our party who had a severe food allergy. Gave him the next days menu, and he was able to order a day in advance, with the kitchen knowledgeable about the allergy. As we all had outside cabins... most of us had the drink package (some classic and some upgraded to premium). Service and drink qualities were fine. Re: Bermuda... try to find a different destination... it is a pretty place... but the island does not accomdate its tourists well. Effective the week that we arrived (both the Summit and the NCL Breakaway arrive about the same time on Wednesdays)... the Bermuda transportation had cancelled the shuttle busses to the beach... so that there was about a 2 hour wait for the bus. When you have about 7,000 arriving tourists, this is a really bad idea. We were treated poorly... The buses would not even fill up, to allow room for local Bermuda residents. Would strongly recommend go anywhere else! Read Less
Sail Date: August 2014
Firstly, as this was our first cruising experience please excuse the wide eyed newby take on our cruise. The Summit did a 7 night Bermuda cruise with 3 days in Bermuda and the balance at sea. My spouse my 6 yr old and I cruised in ... Read More
Firstly, as this was our first cruising experience please excuse the wide eyed newby take on our cruise. The Summit did a 7 night Bermuda cruise with 3 days in Bermuda and the balance at sea. My spouse my 6 yr old and I cruised in Concierge class. We booked rather late and so got a fairly good, but not exceptional deal. Our overall impression was that the Celebrity Summit is a very efficient and well run ship. Staff are unfailingly courteous and efficient. Our room was invariably serviced every morning by the time we returned from breakfast (even on our last day) and was turned down every night when we returned from dinner. Marissa, our cabin attendant was a charming and diligent staff member. Embarkation and disembarkation were astonishingly fast and efficient. That was equally true when the ship was docked in Bermuda. Someone else on Cruise Critic once described 'Concierge Class' as a gimmick. That's exactly right. The cabins are the same size as the standard Veranda stateroom. The afternoon canapes are a waste of time since you can get whatever you want from the buffet anyway. The priority boarding and disembarkation add nothing to the experience. Particularly when the cruise ends, the ship wants you to leave as fast as possible and does everything it can to expedite the process. Concierge class did not help us get reservations in the restaurants any faster than would otherwise have been the case either. We only cruised concierge class b/c for some reason the price was lower than a standard veranda. We now know why: if you see Concierge priced less than standard veranda it is because you cannot select your cabin. it is assigned to you and it is theoretically possible to have a cabin with an undesirable location. We got lucky; our cabin was fine, but I wouldn't run the risk again. Food offerings on the ship were of uniformly high quality and variety. Because we had a young child, we tended to avoid the dining room and the restaurants. Our one formal night in the dining room was satisfactory but not noticeably better than our buffet meals. Buffet favourities included the chocolate croissants, the individually portioned items, and the carvery. Our night in the Normandie restaurant was memorable with outstanding service, and a high level of cuisine. The closing cheese course was a knockout. I never even heard of an epoise cheese before. My wife's duck was very good and my venison was very well prepared. For me food defines the vacation experience. If the food is bad I'm not coming back. we also enjoyed the poolside grill and the spa buffet, the latter of which we discovered only on our last full day. Our daughter was a big fan of the ice cream service. I appreciate that it was home made but found it to be only ok. One small quibble; the buffet was often understaffed during peak periods. For e.g., you could spend inordinate amounts of time waiting for someone to show up at the carvery and slice the roast beef. Ok, one other small quibble: the coffee was bad. It was Italian Lavazza brand coffee; I don't know if the brand was the problem or if the problem was in the brewing, but either way, it was always rather weak tasting. The ship amenities left something to be desired and that is why we can't rate our experience higher than a B. Summit was recently renovated and the decor and finishings are first rate. Alas the style masks a lack of substance. Here are the problems: 1. A ridiculous number of lounges that are mostly unused and that offer mediocre entertainment; 2. Only two pools and only one of which was available for children. Oh and that pool was 4 feet deep; too bad so sad for the short kids. Did I mention that the official bather load of the small pool was 11? Perhaps the 200 kids on board could swim in shifts? I hear that the night shift had some vacancies. That said, our daughter loved the pool. Of course she is only six; not sure how much mileage she'll get out of it next time; 3. a paucity of amenities for activities. My wife thought that the gym was very well appointed (I studiously avoided it so I venture no opinion). There was a nice multi-purpose court on the top deck for basketball and soccer, a reasonable casino, and a benignly neglected shuffleboard court on deck 4 (please let me know if you find the missing black disks). There was also a rock climbing wall...not; mini golf...oops also not...skating rink....oops, well you get the idea. if drinking in an empty lounge isn't your idea of fun, bring lots of books and pirated videos or money for the casino. Speaking of books, there was a two level 'library' but there was nothing in it and the books don't circulate anyway. How about dropping a few subscriptions to Time Magazine and Sports Illustrated? When we were in Bermuda, the NCL Breakout was docked ahead of us. We could see the water slides and other amenities that they had. Too bad we couldn't do a shore excursion to the Breakout. 4. although I have some derogatory things to say about the lounge crooners, the one show we saw, an amazing juggler, was outstanding, if a bit short; and 5. The ship does offer a kids club, the "Fun Factory" but it is also short on activities and stimulation for the kids. Our daughter warmed up to it over the week, but its not that spacious or well staffed. The staff who were there appeared competent and responsible. and 6. the world's most boring shopping experience. Ok, so it was not like I was going to buy anything anyway, but why bother with a single half deck filled with stores that walked right out of the airport duty free, but with half the selection? On a related note, the 'upselling' on the cruise is relentless. Everything is included except for everything. You can never tell if the seminar/activity offerings are actual learning opportunities or just selling opportunities...actually you can tell; they are just selling opportunities. I don't mean to single Celebrity out b/c all the cruise lines apparently do it and its an important profit centre, but in the end a cruise is supposed to be a place where you should be able to let your guard down and enjoy yourself without always having to wonder what the angle is for the proposed activity. Its really a question of balance more than anything else. Celebrity offers excursions. We took a quick look at them, found them a bit pricey and saw Bermuda on our own. Its hard to see much value added from an organized excursion when the internet gives you all the access you need. Of course, taking a crazy expensive taxi to the caves kind of proved how wrong I was about that. Rookie mistake. My view might be different if we had multiple stops and shorter windows to do our visiting. . I think we would sail Celebrity again, but not until we've tried some other lines to get a sense of how it compares to them in price and amenities.   Read Less
Sail Date: August 2014
At the last minute, after some hesitation, I booked a cruise on the Celebrity Summit to Bermuda. I traveled with my husband and daughter. Overall, the cruise was a fantastic experience, and I would certainly do it again. For a week, I did ... Read More
At the last minute, after some hesitation, I booked a cruise on the Celebrity Summit to Bermuda. I traveled with my husband and daughter. Overall, the cruise was a fantastic experience, and I would certainly do it again. For a week, I did not make a bed, cook a meal, answer an email, etc. I wanted to relax, and I surely did. The cruise was a chance to reconnect and spend some time with my family. The embarkation and disembarkation process was streamlined and swift. My only quibble was the line to pay for parking, as there was only 1 attendant on duty. We booked an oceanview stateroom, I thought we would be cramped in one room, but it was fine. The room was well taken care of, twice daily. The food was great, from the buffet to poolside burgers. one of my favorites was afternoon tea at the Aquaspa café (which I didn't figure out until day 4 or 5). We also enjoyed treats and coffee at Bacio. I was not happy with lunch and breakfast service in the main dining room. It was slow and unattentive. Dinner in the dining room was good, not great. We enjoyed a special night at Qsine, and it was delicious and very filling! The activities were fun, and Ken and Luigi were very funny! We did not get a chance to see all the shows or participate in many of the activities (maybe next time!). I did not use the outdoor pool, as it was always crowded, and I could not find a chair. The adult indoor pool and hot tubs were nice after 5PM. On the last day we discovered the showers and sauna by the indoor pool. We did not do any shore excursions, but we traveled around Bermuda on a bus and ferry pass. The barstaff was always attentive, and they could make a mean cocktail! My husband had the premium alcohol package. Our favorite was the Sunset bar on deck 10. So, I was happy with our cruise. We made a lot of friends, and met some interesting people. The staff is polite and I commend them all for taking such good care of us. Read Less
Sail Date: May 2014
My wife and I (age 60,62) wanted to take three things off of our "bucket list"; cruise, visit Bermuda, and go scuba diving. Mission accomplished. I planned the cruise back in November after researching your reactions right here ... Read More
My wife and I (age 60,62) wanted to take three things off of our "bucket list"; cruise, visit Bermuda, and go scuba diving. Mission accomplished. I planned the cruise back in November after researching your reactions right here on Cruise Critic. Well done members! Keep in mind that this was our first cruise. The booking process was great and we lowered our price twice by watching for specials. I booked room 1103 in Aqua Class. Dry run- I did a dry run to Port Liberty the week before since I was never there before. The GPS had me do 3 wrong turns so it was a good 90 minute investment in time. Boarding process= A. Check in process was seamless and a bus took us to the ship. Something the sales person did not know. Lunch at Blu and room was ready by 1300 hours. Stateroom 1103 - A+ We loved the room but had two issues that were attended to. The toilet clogged once and the room safe's battery died and we could not open the safe. That took 30 minutes for staff to respond and open the safe. We nearly missed our bus. One would think that the suites would be at this level but nope, they are on deck 6. Deck 11 is closer to the pool and unless you need the extra room, we liked it on this deck. Aqua Class had great attendant service too. The room is serviced twice daily. Food-Very good but not great. We mostly dined in Blu. Very good service and good but not great food. Bistro on Five had excellent crepes for a minor upcharge of $7/pp. Worth the money. The buffet was a disappointment. Entertainment-very good. The Sin City comedians were a show highlight along with Ken Page. Overall- an excellent cruise. The weather coming back made the ride a bit rough. If I had to do it over again, I would not change a thing.   Read Less
Sail Date: April 2014
I have taken a cruise on Explorer of the Seas before. This ship has gone down hill big time. Me and my boyfriend went on this cruise for his Birthday. I had ordered Celebration Items prior to the cruise. Only 1 out of the 3 items were in ... Read More
I have taken a cruise on Explorer of the Seas before. This ship has gone down hill big time. Me and my boyfriend went on this cruise for his Birthday. I had ordered Celebration Items prior to the cruise. Only 1 out of the 3 items were in the room when we arrived. I decided to wait till the end of the night (that being midnight) to see if the items would arrive at a later time in the day. Nothing came. We went to the front desk and were asked if we wanted the items now. We decided to wait in the room. The guest service person also stated that he would send a bottle of wine for the troubles. The other 2 items came and No Wine. I didn't even bother going back down to ask where the wine was. We decided to go to the main dinning room for our assigned late seating. The service was lacking any personality or friendliness. I wasn't impressed at all compared to the prior cruises I have been on (including Oasis of the Seas - 2 weeks prior). The waiter didn't get our order correct, the food took forever to come out, the food was okay. When we tried to order a drink, it was like mission impossible in the dinning room. I went the following day to ask if we could be put on My Time Dinning and was told that wasn't available. No accommodations were attempted to resolve the dinning issues I brought up. The last time I was on this ship the service was Great. As for the Shooters of the Day --- WHAT Shooters??? Normally in prior cruises I have been on they came to the dinner table each night offering the shot of the day in the nice shot glasses that you collect. No one ever came. I was very disappointed. It was the ships loss too, considering my boyfriend and I would have gotten one each night and they run about 8 bucks a piece. I will say this much the ship did have a Great Variety of Drink Selections at the Variety of Bars around the ship. I didn't like the fact that when we first came on the ship and had the Premium Drink Package and the Pool Bar Server Charged my Boyfriend for his Beer. I brought it to his attention and he told me that he fixed it. Upon looking at my charges the last night of the cruise, it was still a charged item. I went to the font desk about the error and asked if it would be possible to get accommodated for earlier luggage tags. The women at the Guest Services desk told me that she would correct the billing issue and that i would have to come the following day about luggage tags. I told her that I was trying to avoid the line situation and she told me that she would try her best. Mind you it was Midnight again when I asked. Nothing was ever asked for me for early luggage tags, I had asked my room attendant if she could help and was very accommodating and gave me Luggage Tag 1 for me to get off right away even though I wasn't a Diamond Plus member. The Room Attendant was Awesome. Always there to help and to see if everything was going okay. When we got our final Bill once again i see that the issue for the Pool Bar charge was never taken care off. At this point, I wasn't even going to attempt to go to the front desk about the issue AGAIN. There really isn't a great selection of places to eat on this ship. I felt that the lunch hours were short and always wanted a snack and there wasn't much of a selection. The sushi that was avaliable was blah. I have better sushi at our Chinese Buffets and that isn't even that great of quality. The last two nights on the ship had really rough seas. I know that nothing can really be done for that, but you would think the ship would be accommodating for there guests. I had a spa reservation but wasn't feeling good, due to the rough seas. I tried to cancel my appointment but was told that I would get a 50% cancelation fee. I explained that i wasn't feel good due to the seas. They still wouldn't make any exceptions. I will never take a cruise again on this ship unless they make some drastic corrections in the Service Department and Food Situation. Read Less
Sail Date: March 2014
I got the opportunity to take my first cruise on the EOS out of Bayonne (Cape Liberty) in March 2014. The weather at the port was chilly but that didn't stop the sun from reddening my face. I was jacked to get on the ship and take a ... Read More
I got the opportunity to take my first cruise on the EOS out of Bayonne (Cape Liberty) in March 2014. The weather at the port was chilly but that didn't stop the sun from reddening my face. I was jacked to get on the ship and take a vacation that had been 7 years in the making. I had never cruised so all I had to compare was reviews...on a side note....90% of the people in these reviews are just looking for something bad to write about and will never be happy about ANY cruise they take...with that being said.... The goods about the trip: -Staff was more than happy to work with you if you had a request. Kudos to our room steward, Julius from Guyana. That guy was always working and the highlight of his week was the NCAA Mens basketball Tourney. I love talking sports and even sharing some of my knowledge with him, when we spoke. These people don't get paid enough when you think about it....$12.00 a DAY for your wait staff and room staff? After winning in the casino and buying a watch (which I found about 1/2 the cost on Amazon.com when I got home) I slipped him an extra $50. -Portofino Restaurant: YES IT IS WORTH THE $25 extra. Mom had a seafood kabob that had prawns, lobster tail and salmon and I had the porterhouse that was at least 2 inches thick and cooked to perfection. -Buffet on Deck 11: I ate the first couple of nights in the Main Dining room and I ordered the "Manhattan Strip" the first night and it was luke warm and the shrimp cocktail was mushy and warm...so I decided to eat in the Buffet the rest of the trip and I got the same steak that was in the MDR, So, unless something changes with the main dining room food, I'll eat in the buffet every meal or at Portofino. The skating show: Standing ovation!!!!! Imagine and ice skating rink that is 1/6th the size of a hockey rink with olympic caliber skaters hitting all of the tricks....triple axle, etc. with a broadway themed show. I wished I could've gone again! Also, keep in mind, EOS is going into rehab, which it needs so maybe the Quantum of the Seas will be better. The bads: Couldn't tender to the ship's private Island, but that isn't their fault. I am all about safety The Main Dining room food The decor of the ship was outdated but so was the ship so I won't take off too much for that. I want to try other cruise lines now that I have something to compare it against. Booked an 8 nighter on Carnival and a 14 nighter on Holland America so we shall see! Overall, unless you are a very picky person, or there is bad weather, I don't think there's a way to have a bad time on a cruise. Read Less
Sail Date: January 2014
My boyfriend and I went on our first cruise ever on the Explorer to the Bahamas on Jan. 5th and while this was our first, it certainly won't be our last! A friend of ours dropped us off in Bayonne and initially we felt a little ... Read More
My boyfriend and I went on our first cruise ever on the Explorer to the Bahamas on Jan. 5th and while this was our first, it certainly won't be our last! A friend of ours dropped us off in Bayonne and initially we felt a little overwhelmed with all of the hustle and bustle going on around us and weren't sure where to even start! Luckily, almost immediately someone assisted us with our luggage and we ended up finding our way onto he ship pretty easily and without too much of a wait. We opted for a room with a view of the Promenade, and while it was no ocean view, we really enjoyed the room! We never noticed any noise from the Royal Promenade, even when parades an such were going on, and I enjoyed being able to look out and see what was going on on the ship and how many people were out and about and such. Not at all RCI's fault, but day 2 on board was extremely wavy. My boyfriend and I both had on our Sea Band wristbands and we still could not get out of bed without feeling queasy. Being first time cruisers we weren't sure if these kind of waves were common, but we ended up meeting a gentleman who played in a band on board and his said that is was the waviest day at sea he has ever experienced! The first few days we didn't venture outside too much, not only was it cold but the winds were wild! We enjoyed exploring the interior of the ship though and Royal Caribbean felt the itineraries full with things to enjoy inside. We enjoyed the Windjammer, the food wasn't anything exceptional, but it's a massive buffet and we were able to find plenty we liked and always left with full bellies. And whenever we were a little tired of the Windjammer we would head up to Johnny Rocket's, which is not included, but you can pay a $5 cover charge and enjoy as much food as you'd like! We were very impressed with the dining hall, we did My Time Dining and were seated in the Columbus dining room. The menu changed every night and even my boyfriend, who is a bit of a particular eater, not only always found a starter, entree, and desert that sounded appealing, but he never had a complaint! We were very impressed with the food there and found ourselves looking forward to dinner each night. We saw a lot of the shows and found the ice skating show to be the best! We also really enjoy the adult game show, "The Quest" we were really unsure of what to expect but it was a lot fun really high energy and, Leigh, the cruise director made it a lot of fun. Port Canaveral; Day 3: Once again, not at all RCCL's fault, but our day in Florida was during an arctic chill and it was 38 degrees and super windy! Because of the weather, we decided not to book an excursion. Instead we took a shuttle to Ron Jon Surf Shop and explored that, had some starbucks, enjoyed the wifi a bit, then took a quick stroll on the beach before we decided we had enough and headed back to the ship. Nassau; Day 4: Finally a break from the cold! While it was pretty much all overcast, we had 80 degree weather and couldn't find a reason to complain. We think this day was probably the highlight of our trip. I have always wanted to see Atlantis, and we were contemplating booking a tour through the cruise line for $60 a piece. In the end, we decided to listen to some reviews I read on the internet prior to the cruise about not booking an excursion and just taking a cab from the island to the resort and purchasing day passes once you get there. Do this! Seriously the best decision we could have made! We were snatched up by a man almost as soon as we got off the boat, along with probably 6 to 8 other people and he took us to a van that would take us to Atlantis for $4 a person. we got a bit of a tour on the way over, and our cab driver told us where to go when he dropped us off, but said that if nobody stops you, keep walking! We took his advise and walked all through the hotel, the casino, the lobby, and eventually made it outside without ever being stopped. Once outside, we weren't entirely sure if we were breaking any rules or not, but decided to just take our chances and explore the resort. It was incredible and we saw so much! We kept passing "checkpoints" where staff were hanging around and we were certain we would be stopped at any moment for not having any wristbands on like everyone else we saw, but they never did! In the end we saw the all of the resort minus the water park, the aquarium, the beach, and plenty of the interior for free! We felt like we got the deal of the century and only had to pay for our cheap cab fare. We even ran into two other couples that we shared a cab with on the way over and they all got stopped and had to pay at some point. Overall we had an incredible day and I was so happy to finally see Atlantis, and for such a steal! :) Cococay; Day 5: There was a bit of a delay getting off the boat in Cococay, I guess the waves were intense and the boats that transfer everyone to the island could not do their jobs safely. We didn't mind too much, we took our time getting out of bed and about an hour or so later they started allowing us to the island. It was finally a beautiful sunny day! I was ecstatic to finally see the beautiful turquoise waters of the Bahamas and was in my glory. I remembered a tip I read somewhere prior to the trip, and this I would definitely recommend! Right when you get on the island there are lots of beaches nearby but they get very crowded very quickly! If you just keep walking almost directly across the island, you were reach Barefoot Beach. It is beautiful and way less crowded! We laid out here and enjoyed the water and it was much more private. The only excursion we booked was on this island, we booked the Wave Runner tour. So much fun for thrill seekers, we were airborne most of the time! You definitely get your moneys worth I was surprised at how far away from Cococay you actually get to go and it is just a fun experience with unique views, but be prepared to get soaked! Overall, this trip was kind of trial and error for us. There are some things we will do differently next time, and others we will not! -We did "My Time Dining" and paid had our gratuities prepaid. This I would do again, we liked not having that extra money tacked onto our bill at the end, plus it was nice to go to dinner whenever you were hungry! -Next time we think we will purchase the alcohol package. We are both 21, and while neither of us are big drinkers, but we realized quickly that we were not all not comfortable enjoying a drink here and there because of the steep prices. We would have liked to be able to enjoy a drink here or there more comfortably and for about $40 pp/pp we could have and still got our moneys worth! -Next time we also might splurge a little more on a balcony, not a necessity but would be nice for sure! -Also we don't think we will do another winter cruise, at least not when leaving from such a northern port. It really puts a limit on the activities! We would have loved more outdoor time on board. -We did the "express" option when we disembarked. Meaning we decided to carry our own luggage off the boat and while I certainly worked up a sweat going down 7 floors, it was quick and easy and will do it again! -Ultimately we did decide we will definitely cruise with RCI again! We truly enjoyed their service and Leigh and Erky, our cruise directors were fabulous! Read Less
Sail Date: November 2013
I loved this cruise and was sad to get off the ship. I could have stayed longer. The Windjammer food excellent. Such a variety and coureteous staff in there. The washy washy girl were a delight. Dining room (DeGamma) was amazing. Great ... Read More
I loved this cruise and was sad to get off the ship. I could have stayed longer. The Windjammer food excellent. Such a variety and coureteous staff in there. The washy washy girl were a delight. Dining room (DeGamma) was amazing. Great choices of appetizers, meals and desserts. Food network fancy stuff. Waiters Emiliano and Suni were wonderful! Pulling out chairs, putting napkins on your lap and wiing crums away for you. Makde us feel like royalty! Loved them and the dining experience. The other couples at my table were perfect. Lovely people that I will stay in touch with. The highlights of the cruise were the Cruise Director and the Activities Manager. Leigh Xureub and Erky from Turkey. They made this cruise so much fun and made me laugh so hard every day. These guys should get paid alot because the happiness they provided me and my boyfriend for our 9 day vacation was the best. Ocean view window, good enough for the 2 of us. Bathroom small but fine for the trip. Room steward Joseph was Excellent! Closet space was adequate for 2. We had 2 large suitcases in there, lots of clothes on hangars, garment bags, and there were alot of shelves and drop down bars to place things on. Very nice. Felt minimal swaying of ship, hardly heard any noise next door and hallway quiet and peaceful. Slep like a baby, better than i sleep at home actually and the bed was comfy and big. Plent of room to spread out between two people, and I'm no skinny minnie so it was nice! The ports were nice. Loved Labadee and the barbeque. Went to Cayo Levantado in Samana and did the beach and got a massage there. Very nice! In Charolette Amalie we took a guided tour the cost 25 dollars in safari truck and that was so much fun. The driver showed us some beautiful scenery and the tour was long and ended with some shopping for jewelry and liquor. San Juan we got there 4p-11 so we went to San Christobal fort. Beautiful.l Then walked around town making a stop at Senor Frogs for drinks and fun. Back on the Explorer we played trivia in the Schooner and met some folks that will be friends off the ship. So much fun winning luggage tags or pens, etc. There was so much to do on the ship no one can ever say they are bored! My cabin was perfect and my steward Joseph was a hard worker and made our room so nice and left us delightful towel animals. I cant wait to go on a cruise next year and I definitely would recommmend Royal Caribbean. I havent been on any other ships as this was my first cruise but I really don't see how anything could compare to what I experienced on the Explorer of the Seas. A+ Read Less
Sail Date: November 2013
This is only our second cruise, so by no means are we an expert. My expectations on RCI were set a little high as it was going to be a good size ship and sailing for 9 days. Plenty of time to be pampered. Over all it was OK to good. We ... Read More
This is only our second cruise, so by no means are we an expert. My expectations on RCI were set a little high as it was going to be a good size ship and sailing for 9 days. Plenty of time to be pampered. Over all it was OK to good. We had a good time. Our steward (Danny) was great. He kept our room clean, kept my ice bucket filled and even taught us how to make the little towel animals. Most of the other staff were good too. From a staff point of view the problems were minor. The hall ways in the sleeping areas always were partially blocked with cleaning supplies at just about all hours of the day. Carts, trash, vacuums etc were always in the hallways. I saw them occasionally on Carnival, but not all day long. The other issue was that the dining room staff had little regards to the passengers. Constantly cutting us off as we walked to and from the dining tables. Several times I almost dumped my food or drink because of it. I will say there was no pushiness on the sales staff and they were always willing to help. Food was a big disappointment, both in the main dining area and the buffet. When you talk to most people the first thing they talk about is the FOOD. In this case it is also the FOOD that was at the top of my mind. But not because it was so good, but the fact that is was so mediocre. In the dining room the food was about what I would expect in a diner, but more limited in selections. The quality was also nothing to write home about. In the nine days of dining, I cannot think of one meal that was exceptional. Deserts were disappointing and on several nights, I skipped the deserts as nothing was appealing to me. Breakfast was probably the best of the meals and menus. Lots of fruits and a good selection of cereals and breakfast foods. Quality was good as well. HOWEVER, coffee sucked! I haven't had coffee this bad since I was in the service. It was STRONG, Bitter and lacked flavor. I did find that if I added whipped cream to it from the fruit bar, that it was OK. Lunch was nothing to write home about. The menu was limited and mainly consisted of pasta and other low cost items. Water, Ice Tea and Lemonade were the only free drinks available. Sodas were extra or required a purchase of a drink package. For some reason teaspoons were not readily available and had to be asked for when needed. Splenda was in short supply. Entertainment was good. The acts were worth while seeing. Some of them were scheduled late (10 PM or later) so we didn't see them all. They did have a sailing away party one night but it was way too late for us with the arrival in port the next morning. There was a problem at one port with getting everyone off in time. Something to do with docking of the tender boats. We missed our scheduled excursion. Since we hadn't prepaid for it, there wasn't any lost. In fact the highlight of the trip was an excursion with "Tour Samana with Terry". They provided a private tour for us that we would have never been able to match with RCI sponsored tours. It will be the 'talk' of our cruise for years to come. We stopped at San Juan for about 5 hours on a late Sunday afternoon. Shops were closed and our tour was pretty much a joke. The stop at the fort being the only worthwhile stop. Next we stopped at St Thomas. Pretty nice trip. We did our own thing here. Found lots of tour options once you get off the ship and saved some money as well. Samana was our third stop. No dock here so you take shuttle boats to the island. That was where the problem was delaying us from getting off the boat so we missed out scheduled tour. Again Terry and his crew saved the day. Our final stop was on a RCI owned resort. Basically a big ripoff. You pay for just about everything. Water at $4.50 a bottle, no soda, all the shops are keyed to selling you as much as possible. Got to the point we walked in the middle of the street and didn't pay any attention to the calls to come in and shop. Lunch was about par for what was on the ship. Drinks in the bars are not our think, however, I do occasionally like to have a Kalula and Cream. We went to one of the bars to listen to some music on our second night at sea. I ordered my drink and before it even made it to the table I saw there was a problem. Turns out it was made with skim milk. The waiter remade the drink and again I knew it wasn't right. The second time the waiter said he made it with half and half. I asked the bartender what they used and he also said half and half, so I asked to see the container. He pulled up a bottle of whole milk. Apparently they didn't know what half and half or light cream was. At $7 a drink, I wasn't happy with it and had them remove it from the bill. That was my last drink. Pictures of the cruise were a big rip off as well. $21 a shot regardless of the size of the picture. But since we don't cruise that often we did purchase a couple of them. Last item was the motion of the ship. Explorer of the Seas is not a small ship, but you felt every wave. Seas most of the time were 2-5 feet and it was like being a drunken sailor most of the time. The only time it didn't rock and roll was when she was stopped or going dead slow. Not sure why, but was very noticeable. So our hats off to Danny for taking care of us and Terry and his crew for showing us a great tour. As for the rest, better luck next time. Read Less
Sail Date: September 2013
We choose this cruise for our family with 4 generations going, aged from 2 years to 94. This was the 12th cruise for my husband and myself and most of our cruises are 2 weeks or longer. We choose Royal Caribbean, Explorer of the seas to ... Read More
We choose this cruise for our family with 4 generations going, aged from 2 years to 94. This was the 12th cruise for my husband and myself and most of our cruises are 2 weeks or longer. We choose Royal Caribbean, Explorer of the seas to Bermuda, because it left out of Bayonne which meant that my 94 year old mother did not have to fly. I though that this ship would appeal and satisfy everyone. They do offer, an ice rink, and very good ICE SHOW, inline skating, golf, wall climbing and a little play area for toddlers and kiddie pools. Sadly, most of us were very disappointed in Royal Caribbean. Although the Ice Show was excellent the rest of the entertainment was mediocre with the exception of one very good comedian. The buffet food was not very good nor was there a large variety of offerings. The dining room food was better, with Lamb Shank and Rack of Lamb being the best, the Lobster Tail was also good. I order fish several times and they were over cooked with the consistency of rubber.We had very good wait staff and all had excellent stateroom attendants. My husband and myself and two cousins had 2 of the smallest cabins we have ever had, an inside this time, I had to crawl into bed, not enough room to walk to my side of the bed. My mother had a disabled cabin, which was spacious, and my son, his wife and 2 year old were in a large ocean view which was very nice. My husband and I were awakened at 2:00am on our first night out by a constant banging on the wall. After 15 minutes of continuous banging I called guest services, they sent security, who said it was the ships motion. We said that is not sound from the ships motion we have been on many cruises. The banging did not stop and we complained again that day and after the next sleepless night. After 5 calls to guest services and 4 visits to them they finally called the engineers to take the panels off the walls and fix the problem. The engineers should have been called after our first sleepless night. We received no apology and no compensation. I wrote a note and mentioned how disappointed we were that we were not responded to immediately and not offered any compensation and BTW we are Diamond Level on R.C. We got a letter stating that we would receive a 15 percent discount on our next R. C. cruise. Do we really want to cruise with them again?   Read Less
Sail Date: August 2013
Overall we had a good trip. But beware of the deck chairs when upright the legs stick out kind of far -- My first night I hit and broke a toe, which affected my whole trip. Couldn't wear my shoes for formal night and had to hobbled ... Read More
Overall we had a good trip. But beware of the deck chairs when upright the legs stick out kind of far -- My first night I hit and broke a toe, which affected my whole trip. Couldn't wear my shoes for formal night and had to hobbled around all week. The medical staff were great - - however it felt like you were in a basement, which it basically was. Medical staff offered to arrange a doctors visit once we got in Bermuda, but I really didn't want to spend precious time in a doctors office. They performed x-rays and confirmed my toe was fractured. I thought I had requested a dining table for four, but we were sat at a large table, which my husband did not enjoy. So I requested it be changed for the rest of the trip. I was given the run around and it basically took a day to make the change, until Hugo made sure it happened for us. The dining room staff was terrific bending over backwards to please my very picky son. All my meals were excellent, an the service was terrific. I had booked the suggest exersion packet of three. We really enjoyed the glassbottom boat tour. Unfortunately our second exersion, the snorkel trip on a catameran didn't make it because of the wind and a bad storm, Our third exersion to Horseshoe Bay we opted out of when given the choice because we spoke to someone who went the day earlier and said that the wind had made sitting on the beach very unpleasant due to flying sand. So we went to Hamilton instead and had a great time. The highlight of our trip was our day pass at The Coca Reef Hotel which included a great lunch with excellent service. Do be sure to call ahead to make reservations. We spoke to a family that went to Elbow Beach next store and didn't have a very good experience. Our time on the ship was a really good time. However, the pools were a little crowded and it was difficult to find a chair. Seemed like people would get up early and put towels on the chairs to "save" them and then go off for long periods of time. Getting a chair was like winning the lottery - - which we did finally. :) The "talent" I experience was all pretty good. We really enjoyed the Martin Bar, and I enjoyed the casino. I spent the (non-refundabbl)$100 for the VIP pass for my nine year old son but after one visit he would not go back to the FUNFACTORY, he was pretty disappointed with the gameroom as well. Most of the machines were out of order and he actually ended up with $15 worth of game credits that he couldn't use because there weren't any games worth playing. However I did talk to other families and their kids were having a great time, and they rarely saw them. Would have been nice if my son enjoyed it a bit more so my husband and I could of had a romantic dinner. All-in-all we made a lot of great memories dispite the poor weather. I would cruise again with Celebrity. I'm sure a lot of the difficulties we had were due to being first timers.   Read Less

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