1 Helpful Vote
Sail Date: May 2019
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my ... Read More
I choose this ship because of the Itinerary. 3 days in Bermuda. The ship has been completely refurbished and not too big and easy to get around. And there were not many children. Food was fabulous. Tried all restaurants and my favorite is the Tuscan. I would highly recommend this for couples, singles and groups. I would not recommend this cruise for children. There is a children's club but not much else to do for them. Being in a suite level was really nice. You have your own suite restaurant, Retreat Lounge and Retreat Deck. We used these areas a lot. Service was great and staff were mostly very friendly. Our favorites are: Alexandra in the Retreat Lounge. Also David and Boom Boom in the Martini Bar. Rhiannon our Retreat Concierge. Carlos, our Butler. Silas, the bartender in the Retreat Lounge. It was a pleasant experience and I would highly recommend this ship for Bermuda. Read Less
2 Helpful Votes
Sail Date: April 2019
We traveled on Anthem with our two sons (4 and 6) and my mom (71). We purchased The Key, and the original reason is because although my son has autism, RCI does not offer priority disembarking for ports of call. It was completely worth it ... Read More
We traveled on Anthem with our two sons (4 and 6) and my mom (71). We purchased The Key, and the original reason is because although my son has autism, RCI does not offer priority disembarking for ports of call. It was completely worth it to skip the lines getting on and off the ship. We had a special lunch at Jamie Oliver’s Italian which was just okay. Occasionally RCI would leave us treats like fruit or cookies in our stateroom, which was pleasant. And the day we disembarked, we had a fabulous special breakfast in the dining room. The VOOM internet service is the fastest at sea, which makes me feel sad for anyone using slower internet. Streaming was near impossible. I downloaded iQ app which took at least 15 minutes. If we didn’t get it with The Key I wouldn’t have paid for it. The Royal iQ app left quite a lot to be desired. It would have been nice to actually see menus for restaurants, give shop opening hours, and allow you to chat with guest services. The service set the experience apart from other vacations. Almost everyone was helpful and nice. Our dining room hostess, Elizabeth, was amazing. She really took the initiative to get to know us and our children. Every morning the boys looked forward to seeing her. Our housekeeper, Daisy, was also great. She set up the impossible pull out bed every afternoon. Adorable towel animals always accompanied our turn down service. And she always wanted to know how she could help make our stay great. We sent the boys to Adventure Ocean kids’ club, which they liked. At first they split the boys up according to age, but that made my older son with ASD uncomfortable, so the next time we asked if they could stay together and they said okay - and after that they had a wonderful time. The pools were nice and of course on a nice day you’d need to fight for a chair or encounter some children being wild or jerks. Nothing atypical. They were clean and of average size. I liked how they offer life vests for babies and little kids. The food was generally okay. Windjammer was basically cafeteria quality. Dining room was good - breakfast excellent, dinner just okay. You can get anything customized which was good for our picky children. We ate at Chops which was a disappointment, unfortunately. My steak was over cooked and the lobster bisque too salty. We were there 90 minutes and decided to skip dessert because it was taking so long. Izumi was really great, yummy ramen. The Dog House had excellent hot dogs. Jamie’s featured gummy calamari and only 4 shrimp in my pasta. The bread was good though. Everything is expensive if you want something more than what you get with your ticket. Shop prices exorbitant. $10-13 for alcoholic drinks, which were just okay. Cococay was beautiful. It’ll be better once they finish the new water park. We loved the pool. The lunch was better than on the ship. The only drawback was the super long walk, and once you get on the island there are very few paved paths, making it take forever to get anywhere, especially with little kids. The on board activities were fun. My husband and son did the iFly and enjoyed it. They liked the bumper cars and the games like table tennis and corn hole toss. We skipped roller skating after we met someone who broke her leg after someone crashed into her. We went to see “We Will Rock You” and the sound was mixed so badly our chests hurt from the bass. Combine that with rough waters and my seasickness was so bad we left 30 minutes in. The story was disappointing anyhow (not RCI’s fault) so we didn’t feel like we missed much. My younger son got a fever and we had to take him to the infirmary. It turned out to be an ear infection. What a smooth experience - I wish urgent care on land was so efficient. They saw us in triage, we waited 5 minutes more, saw the doctor, he checked our son out, and we had antibiotics. The entire encounter was less than 45 minutes. Unfortunately even with an ear infection, my son had to be quarantined to our cabin for 24 hours so we missed our excursion to Nassau. No problem, though. Our money was refunded. All in all, we had a very nice time. I’m not sure I’ll go again, just because of my seasickness. RCI runs a class act, fabulous service. Read Less
1 Helpful Vote
Sail Date: March 2019
We cruise multiple times a year on NCL and only tried RCCL because of their advertising on their website about having an autism certification and autism friendly ships. In addition to advertising on their webpages, they also sent out a ... Read More
We cruise multiple times a year on NCL and only tried RCCL because of their advertising on their website about having an autism certification and autism friendly ships. In addition to advertising on their webpages, they also sent out a press release to media about this a couple of years ago. New Jersey, where this ship docks and obtains a large percentage of its passengers is the NATIONS largest population of children with autism (1 in 34). Aside from embarkation being a good experience (aside from the 60-70 minute car line getting to the ship because there weren't enough handlers) RCCL and Anthem have zero clue on how to be supportive of the autistic community. If you have a child or children with autism, they will make you feel good about your decision to spend all of this money on a vacation and then when you get on board and are stuck on this boat, you will wish you never booked the vacation. MUSTER DRILL: we inquired the moment we got on the boat at guest services about a drill for autism or a drill later in the day separate. Was told to go to a different muster station and when we arrived, they had no clue about any type of autism muster. My child flipped out and it wasn't until I was crying that someone helped us and I was humiliated in front of passengers who were staring at us as if we had a terrible child. When you get on the you are to go to your cabin where your keys are waiting; we had "ROYAL UP" bid accepted which was another nightmare because they didn't change anything on the boat so we were forced to wait outside our cabin as they tried to sort it out and then I was sent to wait on a long line at guest services to get our keys; took over 8hrs to get our soda cups as they ended up in the cabin we were originally suppose to be in. I went to the bars, guest services, back to the bar and then to guest services several times until I was finally given the cups at 9pm. Our internet packages were also left in the other cabin where the new guests used it and we had to get them kicked off it and issued new passcodes. When we made reservations for dinner they were under someone else's name and we couldn't fix it until halfway through the trip. ALSO because of the cabin changed before the cruise through the ROYAL UP program we also did not receive any information during our cruise including the CRUISE CRITIC MEET AND GREET invitation which we missed!!!! Dinner at the sit down dining rooms were anywhere from 90-120 minutes and that was rushing the staff. Asking for menu items such as chicken fingers that are fried are different in each restaurant and to get simple fried ones you have to beg while staff gets upset. The staff on this boat were not happy; on NCL they are consistent people pleasers always greeting you with a smile; the only people on board with smiles were the cabin attendants. The food on this boat compared to NCL was terrible. The quality of the specialty restaurants was average at best and the buffet NEVER changed; it was the same boring food every single day. The WONDERLAND dinner had chunks of fat in every bite and the Chops Grill filet mignon was gamey and tough... I was soooooo surprised of how terrible the food was; it was cafeteria quality. The Adventure Ocean for children has too many kids with not enough staff. The cruise line had a sale where kids sale free and they didn't appropriately staff their boat; yes, they said they would take an autistic child, but how can you expects 2 staff members to watch 30-40 kids in a room and mix autism in it? It isn't safe for children and definitely not safe to mix autism in the same room; they have a bunch of rooms for different age/ skill level but nothing for autism. They need to have a sensory room or a room dedicated to these guests especially when they run with autism friendly ships, which they are not. They did not have an autism friendly channel or programing on board. Finally, the outdoor walk in wave pool is an accident waiting to happen; when the kids wade in it and lay in it, it isn't until after they have been in it for an hour plus that you find out their skin has been sandpapered off by the bottom. Both of our children were in pain and covered in abrasions after being in this pool; there is zero signage about this. After sending in a letter to RCCL about these issues, they have failed to even acknowledge these issues as well as how our disability rights were not observed. Read Less
1 Helpful Vote
Sail Date: February 2019
Beds are horrible hard as a rock and cheap toppers used which sag and sink in. Dirty bathrooms throughout the ship. Music is terrible with the same band night after night. Show was x-rated with filthy language not suitable for children or ... Read More
Beds are horrible hard as a rock and cheap toppers used which sag and sink in. Dirty bathrooms throughout the ship. Music is terrible with the same band night after night. Show was x-rated with filthy language not suitable for children or families. Drink package for soda is cheap syrup fountain drinks no cans. Higher priced drink package is horrible foreign teas at Starbucks and cheap bottled water. Handicapped beware of Northstar they will weigh you and make you transfer into their wheelchair and humiliate you while beer bellied passengers well over 300 lbs are ignored and not weighed. Selective enforcement of rules. No chairs to sit on for handicapped in the solarium. Solarium adult pool is only 2 feet deep what a joke. Food allergies were ignored and special medical needs ignored in the dining room. Handicapped passenger was violently sick from their ignoring medical problems. Cruise entertainment director Hannah should be fired. Catered to English passengers and lousy bands and music onboard. Worse cruise ever couldn't wait to get off the ship. And no compensation or refund offered by royal carbbean. Read Less
1 Helpful Vote
Sail Date: January 2019
We choose RCI Anthem of the Seas for several reasons 1) we could drive to the port, it was 2.5 hours away. 2) the itinerary that went to San Juan, St Kitts, and Barbados where we have never been to 3) it was with Royal Caribbean ... Read More
We choose RCI Anthem of the Seas for several reasons 1) we could drive to the port, it was 2.5 hours away. 2) the itinerary that went to San Juan, St Kitts, and Barbados where we have never been to 3) it was with Royal Caribbean - we thought a quality cruise line. Being the 1st time on such a large ship, we were awed by the size, and cleanliness of the crew. We were worried we would lose that 'personal touch' that we've received before - we didnt. The 1st 2 days we were at seas, the shows were very good. HIGHLY Recommend We Will Rock You. The 3rd or 4th day, is when the AC issue started ..... read on Here is what I filled out for my survey Cabin 10171 Inside Accessible - internal Cabin Temperature 80+ degrees from Day 3 until last Sea Day when we hit cooler weather. REPEATED (2 and 3 times a day) Trips to Customer Service - Captain finally announced that we had an AC issue 2 days later and that it would be fixed in a few hours. It wasn't. Captain announced the next day, that they were still working on the issue via zones and it would all be fixed by tonight. It wasn't. We received no further updates from the Captain, and Customer Service couldn't do anything - Onboard CS tells us to call CS Stateside when we get off of the ship. We received a letter in our stateroom stating that we would be getting a $200 refundable OBC Cruise Fare Credit for your Technical difficulties. (if you were a Balcony or Ocean View, you receive $300, and if you are a Suite $400) Obviously $200 credit for a RUINED 12 day cruise is laughable and a slap in the face for a client who is loyal to Royal AND we even booked another cruise BEFORE all of this AC issue started. Next subject Theater Accessibility for Wheelchairs - there are rugs with a Wheelchair Symbol on them, (for wheelchair and scooters to watch the shows at) there are big heavy comfortable chairs on these carpets, that GENIES reserve for NON Wheelchair/Scooters. Being big comfortable chairs, people sit in these first, with no regard for us folk in wheelchairs. A *SIMPLE* solution is to remove these chairs and only place them when a Wheelchair user's COMPANION needs one. - which when I spoke to the Captain personally, he said it "SHOULD NOT HAPPEN" and he would "CORRECT IMMEDIATELY" - (it wasn't corrected and still happened even on the last show of the cruise,) I pointed it out to RC Personnel who stated that in his 10 years with Royal, these rugs have ALWAYS had chairs on them. The Good - well GREAT Roel our assistant waiter in MTD Silk - Fabulous, friendly attentive - he really needs to be the waiter and his partner Elvis needs to his assistant. Chops - 'Dundee' (also known as James Bond) FABULOUS, Funny, engaging, took care of any request we might have Micha our Room Steward - was Fantastic, kudos ! Thumbs up ! We cant praise these 3 staff members enough ! The bumper cars - my wife Dottie enjoyed beating and banging with the other 2 couples we traveled with. Read Less
2 Helpful Votes
Sail Date: November 2018
We did not explore Bayonne before our cruise, (we hate cities)... LOL. Our embarkation and disembarkations went very well. We had an accessible room which was large enough for our son to maneuver in his wheelchair. We dined each ... Read More
We did not explore Bayonne before our cruise, (we hate cities)... LOL. Our embarkation and disembarkations went very well. We had an accessible room which was large enough for our son to maneuver in his wheelchair. We dined each evening in The Grande, the waiters we had were awesome! We eat a vegan diet so we were very pampered there. We had special meals each night, but our son does not eat vegan, so he got what he likes... he got shrimp cocktails every night (2 in fact). The people were very kind and friendly even to him (we often find that not to be the case). The Windjammer was where we took our breakfast and lunch most of the time. At breakfast time, a chef there (Sonika) tried to recreate one of our favorite breakfast dishes, although she gave a good try, it just never came out the same. But we were able to pick from a number of choices there. We would like to see RC be a bit more accommodating to the difference diet choices, there wasn't much for vegetarians and vegans. It should be considered as this group is growing and we would like to have more than 1 or 2 choices at any meal. The ship is huge, so it was not crowded in any area as although there were over 4,100 passengers, they weren't in the same place at the same time! Our stateroom attendant was awesome. She kept our room clean and supplied throughout the cruise. We were not that impressed with the shows we saw. They left us a bit confused as to what they were all about, actually! Having said that, the production's appearances was nice... their stage settings etc. We might have been more apt to go on more excursions, but because of our son being in a wheelchair, it was difficult, we booked one in St. Thomas and that was pleasant. The rest of the islands, we just went shopping. The bad part about most of the islands was that you got approached by anywhere from 10 to 30 people wanting to take you on tours. St. Maarten was the best island as far as that was concerned, we were not approached by more than one or two. CONS: First we bought Travel Insurance, "just in case" but were never told, until we needed it" that it's not accepted on the ship. You have to pay up front (it's charged to your credit card on file) then TRY to get reimbursed. We are in that process now, as I did have to visit the Medical Center on board on our last sailing day. We took the "Bottomless Champagne Brunch" Tour. We were expecting it to be all inclusive. We were with the understanding that we would get to tour all 4 of the galleys of the main dining rooms and then have brunch. Well, the whole tour took approximately 15 minutes, we saw The Grande and Chic galleys and there was really nothing to see there but empty stainless tables. Staff were pushing carts around making a lot of noise, so unless you were close to the chef who was walking you through the tour, you might not have heard anything he said (we were in front so we did hear him). Then we were brought into the Chic for our "brunch". Our's, being vegan was good, except the dessert, we were simply offered a plate of fruit! We are not drinkers, so we felt we paid for those who were. (PRO: After going to Customer Service, we were reimbursed for the tour.) I had put money on my son's account for the arcade, which I thought he'd love. It turned out to be a bust. Most of the games he tried to play, took his money but did not work for him. He got discouraged and did not want to go back. (Again we were reimbursed for that). The arcade was truly nothing, it didn't really have games that my son would normally play, some he couldn't do at all as he would have had to move out of his wheelchair and into the seat which was much higher, so he couldn't. Read Less
1 Helpful Vote
Sail Date: October 2018
This was my dream cruise for 17 years not knowing it was even a luxury cruise. Then, my dream came true as of this past cruise. The double handicap interior stateroom was the most beautiful and largest stateroom in the interior category ... Read More
This was my dream cruise for 17 years not knowing it was even a luxury cruise. Then, my dream came true as of this past cruise. The double handicap interior stateroom was the most beautiful and largest stateroom in the interior category (get it before they do a complete makeover in 2019)...plus, we had our own padded headboards (per bed) unlike many other cruise lines. Thelma, our room stewardess was so wonderful and underrated...she deserves to be a butler someday. she made sure that everything was absolutely perfect. As for the food in the main dining room, the food was so excellent...I just had to get a recipe or two. The spa café was nothing but perfect and the buffet was decent (except for afternoon tea when the food was excellent every single time). The specialty dinning was excellent but Tuscan Grille and a Taste of Film were the best out of all of them. Tuscan Grille made me feel like I was in Italy without having to go there. Taste of Film was spot on...I saw Chef and they made their own twist on dishes from the film. As for the Spa and Fitness center there, I have been to better places than that except for their indoor spa pool but maybe next year when they do the ship over I will fully utilize it. The indoor and outdoor pools were amazing. You just have to see any of their shows but most especially..."Chandelier" where they do a good show within the whole nine yards including aerobatics. Of course, I did plenty of shopping during this past cruise but St Martin is the best place to shop for duty free alcohol and liquor. The Cruise Critic event at the casino was spot on despite not winning anything but I had a great time...the casino on this ship's pay out was decent but not as much as the main land casinos. As for the shore excursions, we did everything from the cruise line. In St Martin, we did the St Martin Beach Rendezvous as our first shore excursion. We had a wonderful tour guide and she showed us the entire Dutch side of the island. After that, we went to Simpson's Bay Beach that had nearly crystal blue waters except for the seaweed. The tour included a tour of the Dutch side of the island, a welcome drink (alcoholic or non-alcoholic) fruit punch, beach chairs (umbrellas were only $4 extra), authentic food with either an alcoholic or non alcoholic drink and an extra tour with transportation back to the ship. I was upset that Kon Tiki boat tour was undersold but at least my roommate was getting a little better. She wanted to do Magen's Bay but if we did it outside of the cruise line, we would had to pay more money and so we did the Magen's Beach Getaway in St Thomas instead. We had a tour and then we went to the beach before going back to the ship. As for the grand finale shore excursion for this cruise in San Juan which also included transportation to the airport, we had a wonderful tour guide named Hugo and he gave us a basic tour of San Juan before our Bacardi Factory Tour. Plus, we had a blast throughout our time in San Juan. Would I recommend this cruise to anyone? Yes. This cruise has great value. You will be well fed. You will be well entertained. You will end up shopping until your drop. You will be well traveled (depending on which shore excursion you pick). But would I go on this cruise again? Maybe. Read Less
2 Helpful Votes
Sail Date: October 2018
As basically small ship cruisers, we chose Anthem as we were a group from almost 3 to mid-50's and were looking for something that would be enjoyed by all to celebrate my husband's 80th birthday. We did the 10 day New England ... Read More
As basically small ship cruisers, we chose Anthem as we were a group from almost 3 to mid-50's and were looking for something that would be enjoyed by all to celebrate my husband's 80th birthday. We did the 10 day New England portions by ourselves and the rest of the family joined us for the Bermuda hop. I must admit that we were pleasantly surprised, although there were times that I felt truly claustrophobic One of our party has a difficult allergy to cope with and our Captain was extremely caring and helpful in seeing that she had a tasteful food experience. In fact, I had ordered a birthday cake and when I mentioned this to him he said that this type of cake was not made on board but he would take care of it, and take case he did. This was probably the best chocolate cake I had ever had. Our wait staff was also terrific, especially dealing with a fussy 3 year old, when it came to his food. The ship was lovely and we really enjoyed its decor. My only complaint about the ship was the hallways are way too narrow for wheelchair access passengers and I truly believe that if there was a real emergency .there would be problems. Because of a foot injury I was forced to use a wheelchair. I was almost impossible to get thru the halls when the cabin staff had their carts in the hall the wheelchair could not get past them. Also, I know there have been many discussions about what to do about carts and I won;t get into that here except to say that "put it in your cabin, do not leave it in the hall". It's been a long time since we've seen fall colors and the leaves were just turning and it was beautiful. Bermuda was also enjoyable. As the saying goes: A good time was had by all. Read Less
Sail Date: September 2018
I'd chosen this cruise for our 41st wedding anniversary and planned it 10 months in advance. Everything was paid for, but I was still worried about hubby's mobility issues. Fortunately, RC gave me information on the vendor they ... Read More
I'd chosen this cruise for our 41st wedding anniversary and planned it 10 months in advance. Everything was paid for, but I was still worried about hubby's mobility issues. Fortunately, RC gave me information on the vendor they use to rent electric scooter or wheelchairs. Hubby, however, refused. RC put us in a spacious, handicapped-accessible inside cabin near the elevator. Everyone from the boarding person and room housekeeper were very helpful and efficient. Dinner that first night on-board was great, as were the four other people we dined with. The food, and I'm a very picky eater, was very good - especially the creme broullie for dessert. But the first morning of the actual cruise, hubby's hand swelled up like a claw. The ship's clinic took basic blood tests and xray, put him on an antiobiotic drip, gave him pain meds, and then released him. The RC nurse phoned us to make sure he was feeling better. The pain killers weren't working. When we docked in Bar Harbor, Maine, RC's ship clinic doctor made arrangements for us to disembark and get driven to the Mt. Desert Island Hospital -- quite a scary name, right? But it turned out to be a real life saver. After doing an ultrasound, though, the hospital's orthopedic doc told us we could not return to the ship because we still lacked a diagnosis. The client care staff on board RC packed our suitcases and had their wonderful liason, Captain Ron, get me settled in the hotel across the street from the hospital. He was truly such a Godsend. The hotel had no available rooms left, so they gave me a suite at the same price. After a couple of days in the hospital and a diagnosis that hubby had experienced an adverse reaction to the Eloquist blood-thinner he was taking, we were back on our feet. Did I mention I also wound up in ER for stress-related causes? THANK GOODNESS WE HAD TRAVEL INSURANCE THROUGH TRAVEL GUARD FOR BOTH THE CRUISE, FLIGHTS, AND LODGING! That's another story. Read Less
Sail Date: August 2018
Embarkation was seamless. Arrive after 11, and it’s a walk on. We used handicap to disembark. The helper was pleasant and made it easy. The cabin was clean but worn. Plenty large enough and the stewards were very attentive. ... Read More
Embarkation was seamless. Arrive after 11, and it’s a walk on. We used handicap to disembark. The helper was pleasant and made it easy. The cabin was clean but worn. Plenty large enough and the stewards were very attentive. In Aqua class, all meals were in BLU restaurant. They have a good selection, and we found no Ned for specialty dining. The staff was great and the wine steward was very knowledgeable. On the first morning, room service was disappointing, but was corrected the next day. Used the gym everyday. It was good. Everything I needed. We’d seen the shows before, so we enjoyed them as expected. We did no shore excursions. We have family and friends on the island. But the selection was good. If time allowed, I would have done the bike tour. Let me start with "I really like Bermuda", but you need to understand that, after the below, it's now a love:hate relationship. And, I firmly believe that Bermuda Tourism and the Dockyards Management don;t care at all about the tourists. Let me walk you through it. We had a nice day with family and friends in Hamilton. Great Grandma was with me, and she is 93 (a spry 93). So we had lunch and then took the ferry back to the Dockyards, landing around 4:00. And now it'll all go wrong. First, she needed a bathroom. There is one public bathroom that I had to ask directions to, since it isn't well marked. It's between 2 buildings, recessed in an alley behind a restaurant. Oh, and it's not Handicap Accessible. And, it's 20-30 yards in the wrong direction, assuming on a cruise. Next, it's 90+ degrees, and I wanted to get her some shade and water. At 4:00, there wasn't any where to find a bottle of water. I can find fudge and run swizzles. But a bottle of water... not so much. No public fountains. So, we decide to go back to the boat. There is usually a nice shuttle that runs right to Celebrity from the ferry area. But, there is a one year (never be done in a year) upgrade to the docks by Celebrity, so the shuttle isn't running. They told me there is no place to turn around. I suggested the parking lot where the paid tour buses turn, but nope (I guess the free shuttle vs. paid bus conflict went to the buses). So we had to walk. We though we'd bench hop. But the benches are metal in the sun, with not a hint of shade. And once you get 1/2 there, there are no benches. A little shade, if you can stand. I now have an exhausted, thirsty senior, but I can get help from the ship, since it's on the other side of customs. We get through customs and into a shade area. Where i can get here water and cold compresses. But, the ship attendees seeing her distress stood there mute. I had another passenger go get the wheelchair. Which they finally got. Even then,no one offered any thing outside, I'll help you get to the room. A lot of water, shade and rest, and she recovered enough to eat, and spend the next day relaxing on board. I complained vehemently to Celebrity who told me they could do nothing, since it was BTA's responsibility. If it was costing my company money, I'd have found a way. And, I got caught up in the assignment of blame cycle. So, I'm blaming everyone. What could they have done? Added 6 benches with shade and some shade to the one already in place. That wold take care of 1/2 of the issue. Water misters are cheap and would provide cooling. I mean this in not a third world vacation or country. The tech is there and cheap. It is a lack of caring and will that causes these issues, So, there you are. We're avoiding Cruises and the Dockyards until I'm can see some resolution. But right now, all I can say is Bermuda/BTA doesn't care about their tourists. Go somewhere else. Read Less
Sail Date: July 2018
I purchased a martini flight and wine tasting in advance. Fortunately I brought the payment confirmation from Celebrity but they initially refused to honor them, requested paper work then “lost” paper work but I was on to them by then ... Read More
I purchased a martini flight and wine tasting in advance. Fortunately I brought the payment confirmation from Celebrity but they initially refused to honor them, requested paper work then “lost” paper work but I was on to them by then and had photographed it before turning it over - they eventually gave me what I paid for but I wasted hours arguing with them. It was a very annoying way to spend my trip. Also watch the bill I had over $500 in bogus charges I had to go to guest services, again wasting my time, to fix. On the plus side, the pools are refilled daily and are clean. Food was fine to excellent, highly recommend the Tuscan Grill. The staff was generally nice and the excursions we participated in were fun. I particularly recommend snorkeling the ship wrecks and horseshoe bay beach although for the latter the ship transfer is absolutely the most expensive way to go but we did it the last day to ensure we didn’t miss the boat. We had a handicapped cabin as my Dad is in a wheelchair it worked well for him.60 Read Less
1 Helpful Vote
Sail Date: July 2018
I choose this cruise because it was supported by the staff of Autism on the Seas for my daughter. Their volunteer staff are "Angels of the Seas" ( yes copied from another review.....love the phrase) The ability to travel with a ... Read More
I choose this cruise because it was supported by the staff of Autism on the Seas for my daughter. Their volunteer staff are "Angels of the Seas" ( yes copied from another review.....love the phrase) The ability to travel with a disabled adult "child" is a challenge. Autism on the Seas provides the assistance from start to finish and for the entire family., One needs to look beyond the title of the Organization as it is not just for folks with Autism, but a wide range of disabilities. Support for the individual and the entire family traveling is included. This was our second cruise with them. My daughter ( 31) PRESENTED HERSELF QUITE DIFFERENT THIS SECOND CRUISE. i did not expect her to be more of a challenge and needy this time. The ATOS staff were able to read through how we presented with different struggles and jumped into action with a plan of action,. They went above and beyond what I ever expected. Life with a special needs child has peaks and valleys and no two days are often alike, as I discovered no two cruises were alike. But the dynamics of our trip were not dampened, they were different and the ATOS staff were my angels to bring joys and happiness to days that were a slight struggle and different. I said on my second day to myself............never again......but by the end of the cruise.........I knew I would and will cruise again...................but only with TEAM ORANGE and Autism on the Seas......because only with them would I find some joy in each and every day on the cruise, despite the various challenges and moods of my beautiful daughter, peaks and valleys throughout life. Next time I bring more folks from my immediate family to share the whole experience with though. Thank you Royal Caribbean and Michael Shobbell for working as a team and supporting this population. Thank you for educating the general population as to our needs as well...... right down to the Cruise director mentioning ATOS in his morning shows !! The world is a more welcoming place when others support and understand! Read Less
Sail Date: July 2018
Crew was awesome and very attentive to all the guest needs. Shows were great. Shore excursions were also good. Bartenders were awesome. The guest were always informed. The casino was paying out great. We had the beverage package for my son ... Read More
Crew was awesome and very attentive to all the guest needs. Shows were great. Shore excursions were also good. Bartenders were awesome. The guest were always informed. The casino was paying out great. We had the beverage package for my son which paid off and we had the adult beverage package which I think Royal Caribbean lost on. The food in the Windjammer buffet was always fresh and had a large variety of different flavors to pick from. Sometimes it got a little busy all at once and got crowded, but everything seemed to flow just fine. Our rooms were very nice. The cleaning staff was very good and handled any of our request. The customer service area would get busy at times but the staff there could handle anything that came their way. Very well experienced. We asked for a certain frozen drink that the bartender did not know, but he did not hesitate to find out how to make it for us. He was pretty close his first time making it. But got it perfectly the second time. I would recommend this cruise line to anyone wanting a great cruise experience. Read Less
4 Helpful Votes
Sail Date: July 2018
My mom(a senior) and I(39 with a mobility issue) went on the cruise out of Bayonne, NJ. Check-in/security clearance was easy. Tip- if you're hungry when you get on board, look at the dining schedule as several places close and ... Read More
My mom(a senior) and I(39 with a mobility issue) went on the cruise out of Bayonne, NJ. Check-in/security clearance was easy. Tip- if you're hungry when you get on board, look at the dining schedule as several places close and you'll have to wait for dinner- there's a great pizza place for an afternoon snack. We did "My-time Dining" and ate in the main dining room for dinner which was fantastic. Service was great by the waiter/assistant waiter(I tipped them extra because they were so nice). For breakfast/lunch, we just went to the Windjammer(kind of buffet style)- all of the food was fresh and delicious). Tables can fill up fast though. The entertainment/shows were pretty good- the comedian the first night was hilarious, "The Gift" was ok, "Electra's Cabaret" was awesome, "School of Rock" wasn't our thing. I'm sure there's lots to do but us- me being disabled and my mom, senior, options weren't as aplenty . Kids seemed to love it. Our main issue with the ship is just too many people, not enough management in certain areas. Our complaint was with the pool/sundeck areas. People would "save" chairs(by putting a towel or shoe on a chair(or two), then leave and go to lunch or excursions. I asked a pool attendent who said there's a time limit but nothing he can do(huh?!). We went down to guest services to complain/get assistance. They basically said there's nothing they can do because they can't touch people's property. So because other guests are rude, I can't lay in the sun?!That blew my mind. Tip- bring ear plugs for sleeping- we could hear kids running up and down the halls past midnight. We were able to go on the Fantasea Glass Bottom Boat- at $50/each, it gave a brief mini-tour as you go out to see a shipwreck. You did get to see schools of fish and coral. It was a great time. Free rum runner shot too ;) We went to Bermuda via ferry($10) for a few hours. The ferry fills up fast. Lots of cabs/tours available once you get off of the ship. I'd go on a cruise again but maybe not this ship as there were too many people and unfortunately, a lot of them were inconciderate- Read Less
Sail Date: June 2018
This is our 25th cruise. Everything is always wonderful, never a disappointment. My daughter is diabled and our cabin steward took great efforts to make sure she was comfortable and safe. The windjammer staff is always so cheerful and ... Read More
This is our 25th cruise. Everything is always wonderful, never a disappointment. My daughter is diabled and our cabin steward took great efforts to make sure she was comfortable and safe. The windjammer staff is always so cheerful and helpful, they were very helpful in finding a table for me and my daughter with a wheelchair. We got off the ship at all the ports of call. We have visited San Juan and St. Maarten many times but never Bermud or Labadee, Haiti. I was a little disappointed in the variety of excursions offered for wheelchair bound passengers. We typically just walked around close to the dock. I LOVE the Ripcord IFly!!!!!!! It was EXHILARATING!!!! Can’t wait to experience this again as well as the North Star. Overall I find cruising the best “bang for your buck”, all you need do is board the ship and everything else is taken care of. Read Less
3 Helpful Votes
Sail Date: June 2018
Sailed on 9 night cruise in two balcony cabins with DH, DS-15, DD-9 and mother who uses a combination transport wheelchair/walker to get around. I will start with the great things about this cruise. Perfect vacation for my diabled ... Read More
Sailed on 9 night cruise in two balcony cabins with DH, DS-15, DD-9 and mother who uses a combination transport wheelchair/walker to get around. I will start with the great things about this cruise. Perfect vacation for my diabled mother. Wheelchair accessible balcony cabin the perfect size and ammenities to address her mobility issues. Bathroom/curbless shower big enough to accomodate her walker. The wheelchair acomodations throughout the ship are also great (all doors open automatically, wide public spaces). Some limited wheelchair seating at shows and Windjammer but could almost always find a space to accomodate her if I spent the time to do so and planned ahead. Great activities for the whole family. The kids and I did everything on this boat but advanced planning both before we left on the website and on the IQ app on board is a must. Without advanced planning there is no way to book all the activities. The kids and I did the trapeze school and bumper cars in the Sportsplex immediately on the afternoon of boarding. No lines before everyone else finds it. Had other opportunities to do them again later but with lines (which were not really that bad). We pre-booked I-Fly andNorthstar on the website. Both were great unique opportunities. We also did the rock wall and rollerskating by getting there early when it opened. Booked a group lesson on the Flowrider for my teenager on the App about mid cruise. What a good idea that was. Scheduled for the evening of the last day. Only two teens signed up so he had almost a private lesson for a hour with two great instructors. Was unable to book the Escape Room for myself before we left or on board on the App but kept checking it and was able to book the second to last day. It was well worth the extra effort if you're a puzzle person. Before I sailed I read other reviews here of folks that did everything on the ship and I agree with them, the key is to be a hyper-planner and use the tools RCCL gives. If you do not pre-book and use the IQ App you will not be able to do everything. That type of planning is not everyone's idea of a vacation so to each his own. It worked for us. There were a ton of people on line for the activities customer service on the first day who had not booked anything ahead of time Watched and listened to them complain about not being able to book what they wanted to do on the ship while we ate lunch in the lounge. Some very loud and angry folks yelling at cruise staff. Security even had to get involved with one passenger who was causing quite a disruption in expressing his anger. The food and the staff in the MDR was great. I don't see the point of paying for upgraded dining when you have already paid for your meals in the price of the crusie. We were not disappointed even once in the MDR. Did a set dinner time of 5:30pm every night so we had the same waitstaff. The staff was excellent and we are not picky eaters so it fit our needs, might not be to everyone's standards if you are going on the cruise for the dining alone. Now for the bad. The children's program was horrible. Now, I will admit, I am comparing to the Disney cruise we took last Summer and that may be unfair to RCCL as Disney has quite an advantage, but it was just bad. My DD was in the 9-11 age range. The dedicated space was a very small room with basically nothing in it but coloring pages and puzzles. The programing consisted of 8-10 different games where the kids threw a ball at one another. That was all there was in the programming guide day after day. The staff was not trained at all to work with kids, only to sign them in and out. My daughter went the first night and said she never wanted to go back. The boys in the program just threw the ball very hard and most of the girls just sat down and colored. She did go back two more times saying she wanted to see a friend who she met in the pool who was supposed to go but came back saying the same thing about the bad programing each time. RCCL could do so much more. Bigger space. Some actual programing. I cannot comment on the program for the younger kids. The room for the pre-schoolers looked like it had some very nice ammentities for the kids to play with. The ship has a lovely science room in the kids area. Not one program for the kids in the science room unless it was for a family program where the kids stayed with the parents in the room. What a waste of a nice space that could make their program for the kids in the evening so much better. The teen program for 15-17 was non existent. No dedicated space. Limited programing. Basically no program at all. The shows were also horrible. We saw the Gift. While waiting on line to get in a man walked by and commented to his wife that the show was "no gift". He was right. No plot. No way to follow anything that was going on. The special effects and performances were actually very good but wasted on this production. Rock of Ages was the same. No plot that could be follow but good preformers doing their best with the mess of a show. We skipped Spectra's Cabinet after seeing the first two shows. The comedians and game shows were entertaining. Bingo was way overpriced and poorly run. They kept saying they were going to stop selling cards to start the game on time but keep selling and started very late. Family Karaoke was well run and fun if you arrived early to get a space. Overall, a good value for the money with lost of activties for the whole family. But a disappointment in kids programs. Read Less
Sail Date: June 2018
This is our 6th RC week long Caribbean cruise with our kids, including my son's girlfriend. My husband has become more disabled so we rented the scooter this time - he can walk a few steps with his cane - and my son ended up using my ... Read More
This is our 6th RC week long Caribbean cruise with our kids, including my son's girlfriend. My husband has become more disabled so we rented the scooter this time - he can walk a few steps with his cane - and my son ended up using my husband's wheelchair due to injuring his foot just before our trip. The crew were terrific about accommodating us, never making us feel like a burden. My husband was able to get everywhere we wanted on the ship with that scooter, including down to the observation deck (crew was super nice about working the little elevator thing for him) so we could watch our daughter on the flowrider. I missed the big musicals we've seen on Freedom and the Oasis class ships, but the guest musicians I saw (Love) were terrific. The crew's Vegas show was appropriately cheesy - but my daughter informs me it was no worse, and a bit better - than the show she saw on a Princess cruise. We enjoy the pools on shore days, as we've been there before. Again, the staff is always the best - everyone is kind - and so are fellow passengers about letting him and his scooter onto those precious elevators! We had a great time hanging with the grown kiddos. Unfortunately, I can only compare to the other Freedom class ships and Oasis. I took a Carnival weekend cruise to Tijuana many moons ago... This ship is their oldest and while it was very clean, the age showed up - like on the balcony (we had a handicap room - lots of room for the scooter and wheelchair) where you could see rust under paint. They've updated - carpeting was brand new - and like I said, very clean. Those mattresses are hard though some people probably like that. Read Less
Sail Date: June 2018
I just came back from Adventure Of The Seas ... It was my first cruise and it was amazing from the beginning to end ! ... Getting on the ship in Cape liberty was quick ... We got on the ship at 11 by 1 our bags were at the rooms already .. ... Read More
I just came back from Adventure Of The Seas ... It was my first cruise and it was amazing from the beginning to end ! ... Getting on the ship in Cape liberty was quick ... We got on the ship at 11 by 1 our bags were at the rooms already .. I had a balcony room it was a nice size for two people it had a little couch also and a makeup area. The balcony was my favorite I would deff recommend to get one ... The pool area was beautiful plenty of bars the drinks were excellent!! I don’t drink a lot so I only got the refreshment package but I will deff be getting the alcohol next time .. coco cay is so nice there’s everything on it ... chairs everywhere to sit or u can upgrade and spend money on a cabana .. We did the jet ski tour it was well worth !! The boat brings ur lunch on the beach which was cool and that’s Royal Caribbean’s island so all the drinks were free if u had the package there’s all little huts and hair braiding there’s even a bar in the water ... Florida we went went to the beach with the shuttle it brought us right there and right back bet relaxing... Nassau we did the Belmont island and that was gorgeous!!! It rained on an off but it was still insanely nice the only water you can see crystal clear there was two pools optional swim with dolphins ... the only thing is the food and drinks where a little expensive but we got a few drinks and went back to the boat to eat when we were done ...The main dining room was delicious the waiter Ramil and he’s helper Pablo was the best and the room cleaner edy was great to ...The food was great every day and we did the buffet at the windjammer which had everything... I went with a group of people I am 24 and the ages were 24 to 70 andWe all had a great time it’s a family boat , single people will have a good time and a lot for kids everyone there is something for .... the shows and game shows are awesome ... !I already booked my second one !!! I deff reccomend this ship Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise because 1 It was Royal Caribbean 2 The port was only a 4 hour drive. 3 The crew was very attentive, the food was excellent. 4 We were traveling with an 86 year old with dementia and a 71 year old who is totally blind. ... Read More
We chose this cruise because 1 It was Royal Caribbean 2 The port was only a 4 hour drive. 3 The crew was very attentive, the food was excellent. 4 We were traveling with an 86 year old with dementia and a 71 year old who is totally blind. This is where the crew came in with being very helpful and attentive to our needs. We all had a fantastic experience. The Windjammer experience was excellent. The comedy show was hilarious and my friend whom is blind enjoyed it immensely. We were able to give our 86 year old mother and my wife's friend a great experience by taking them for a ride on the bumper cars which brought them back to earlier days. This cruise stimulated my mother's brain which made her seem like she didn't have dementia. My friend felt like she was a queen on this trip. Read Less
2 Helpful Votes
Sail Date: May 2018
$3 for a bottle 16oz water, I couldn't bring are not bring water or soda on the ship. I felt like a cow being led to the slaughter when it was time to eat, you have to run and get a table. And you cannot leave a drink on the table ... Read More
$3 for a bottle 16oz water, I couldn't bring are not bring water or soda on the ship. I felt like a cow being led to the slaughter when it was time to eat, you have to run and get a table. And you cannot leave a drink on the table cuz, it will be gone and someone else be sitting at that table, this is my second cruise with anthem of the sea but this so far was the worst ever. Lobster night, yay...No... the lobster was tough, after struggling getting the lobster out, on my second Lobster the server came around and took the lobster out, still the lobster was tough. The announcement came on the loudspeaker making emphasis on the fact that you need to give more money (gratuity) for the service you received, not once not twice at least four times!! The liquor and beverage package the price totally ridiculous!! Read Less
2 Helpful Votes
Sail Date: May 2018
This was our first Cekebrity cruise . Having done 35 cruises we heard how good Celbrity was. Service and food were great. But getting in to the resturant was a nightmare. we tried to make reservations each night to be told we could not.But ... Read More
This was our first Cekebrity cruise . Having done 35 cruises we heard how good Celbrity was. Service and food were great. But getting in to the resturant was a nightmare. we tried to make reservations each night to be told we could not.But yet waiting for a table every night people walked in saying they had reservations. How did they get them? Also during a show in the lounges, we were sitting with a couple who the wife was handicapped. When the show started some passengers were told to siit on a ledge right in front of us When we told the officers we couldn't see now they said too bad and the passengers can stay where they are. Entertainment was ok even though the sprouting shows made no sense. They service was still great despite the flaws already stated Cabin was good with a lot of storage available Read Less
Sail Date: May 2018
Chosen for port of Embarkation and cost. Unfortunately, with everyone telling me how great cruises are, etc. It set a level of expectation that I didn't feel was met. The soups were too salty, the Omelette station was too slow, ... Read More
Chosen for port of Embarkation and cost. Unfortunately, with everyone telling me how great cruises are, etc. It set a level of expectation that I didn't feel was met. The soups were too salty, the Omelette station was too slow, worse since there were two people preparing them and then oiling the pan AND spraying it. The Cafe Promenade which catered to the out of hours dining rooms featured pizza, tea sandwiches and salads. But Ni's winning smile was worth the trip. The schedule should have been given for the entire length of the cruise instead of daily. It would help you plan your itinerary better when there was an overlap, which forced you to sometimes make the wrong decision if you didn't think you'd get a second opportunity, It seemed kind of silly that the photography gallery was inaccessible when the cash registers weren't open. It's obviously for upselling purposes but if I could have the opportunity to review my images on MY time I might have purchased more, I hate being rushed. The drink and wi-fi sales the last two days were last minute marketing gimmicks which was a waste of time. It might help those of us who don't drink enough to justify a drink package, especially if your partner doesn't drink. Read Less
4 Helpful Votes
Sail Date: May 2018
We choose this cruise because it sails out of Bayonne which is an easy 8 hour drive from us. The itinerary isn't really exciting but it was a nice getaway. Embarkation was a breeze - very quick and well organized. The only minor ... Read More
We choose this cruise because it sails out of Bayonne which is an easy 8 hour drive from us. The itinerary isn't really exciting but it was a nice getaway. Embarkation was a breeze - very quick and well organized. The only minor hiccup is that security asked my elderly father to remove his suspenders instead of using the wand to check him. How they expected a 70 year old man to hold up his pants and walk through the security scanners without his suspenders and then put them back on in the terminal is beyond me. He managed though because they would not relent. Wheelchair assistance was backed up from the get go - my mother has her own wheelchair and it was an easy push for me to get her from the terminal to the ship - only 1 longish ramp but not too steep. Our cabin was an interior accessible cabin. This is well set up for wheelchair users. Large bathroom with a roll in shower with grab bars on the wall on the left side and a fold down bar on the right. The sink is easy to roll under to wash your hands. The only non accessible portion of the bathroom is the storage behind the mirrors - I can't see how that would be reached by anyone in a wheelchair. The desk is easy to roll under and the closet has both a high bar and a low bar along with numerous shelves. There are also 8 small drawers for storage in the desk area. The downside to Royal is that the beds are hard and the pulldown couch is like sleeping on a wooden plank. There were lots of pillows this time and we asked for blankets instead of the heavy duvets so that made sleeping more comfortable. The cabins have been redone so there is new carpeting throughout and the new white/blue colour scheme in the cabin. Daytime activities on Royal are a little lacking if you're not into sports or spa (or shopping). Lots of for fee activities with a few trivia games during the day. Evening activities have more variety but generally focus on 1 big thing each evening. The movie screen on the pool deck isn't great for sound/quality to watch anything at night. Service was generally good; not too much outstanding where I felt the need to fill out a wow card but also nothing too bad where it left a bad taste. Dining was okay - MDR menu is now very small and the food kind of bland. Salads come pre-dressed with just a drizzle and food seems unseasoned. Even curry sauce had no heat or flavour. Windjammer is the usual cafeteria mass produced food with limited hours. Choices are repetitive - as you travel around, you'll see the same dishes in several places. Café Promenade has some decent sandwiches and some excellent salads. Pizza is terrible. Room Service is well worth the $8 (plus gratuity) fee for all you wish to order - the cheesesteak and burger as well as the Cobb and Greek salads were excellent. Overall the week was nice but bland. Not the best cruise we've taken (and we've taken a bunch - over several different cruise lines) but nothing really bad. Weather was rough the first few days which meant rough seas. For many people, this certainly impacted their impression of the cruise. Read Less
2 Helpful Votes
Sail Date: May 2018
This boat is huge but there is only one 6 foot circle of concrete for kids in swim diapers. They're not allowed in any pools at all. The staff was not knowledgeable about the boat or activities. Unless you're 75 and in a scooter, ... Read More
This boat is huge but there is only one 6 foot circle of concrete for kids in swim diapers. They're not allowed in any pools at all. The staff was not knowledgeable about the boat or activities. Unless you're 75 and in a scooter, this cruise was lame. There was a 45 minute wait for dining even with a reservation. Every day there was some new problem or rule that prevented people from enjoying themselves. The North Star was closed for wind most days and the iFly was only a 60 second ride. Very unorganized and scattered with most things. Room service was cold or burnt when we received it. Always felt rushed at meals for them to turn over the tables and we were solicited a lot for picture packages, upgrades, etc. always being asked for more money every chance they got. I just can't recommend this after our experience Read Less
3 Helpful Votes
Sail Date: April 2018
I have traveled with Royal Caribbean inthe past and had a wonderful experience. This cruise was no different. The staff/crew on the Anthem of the Seas are friendly and very accommodating. The ship was always clean and all of the amenities ... Read More
I have traveled with Royal Caribbean inthe past and had a wonderful experience. This cruise was no different. The staff/crew on the Anthem of the Seas are friendly and very accommodating. The ship was always clean and all of the amenities well cared for. There are many choices for dining and all delivered high quality food. They can even accommodate many food allergies when requested. Each day was filled with activities that guests could enjoy or choose to relax on one of the many sun decks. There were several live shows to pick from: The Gift, We Will Rock You and Spectra’s Cabaret and more. These were incredible productions that had a broad appeal for pasengers. The overall experience was exceptionally good! I would highly recommend using their online service to book the popular activites and shore excursions before your cruise. You will guarantee your spot and avoid the lines. Read Less

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