After a few years away from cruising for various reasons including a so-so experience on a Christmas cruise on a smaller Royal Caribbean ship, my husband and I decided to give them another shot since we had sailed with them on 6-7 other cruises with them without incident. We booked a 9 night Canada and New England cruise this past September on Liberty of the Seas in a balcony stateroom. From the ...
This ship hasn't been renovated since it was launched in 2009 and it really shows. A cruise ship is a floating hotel. This is like a cheap roadside motel. One that is insanely crowded so you wait in line for everything. Every detail is wrong from the thin, stained towels to the table cloths in the main dining room, also covered in stains. We got to the show 30 minutes early and were turned away ...
My wife and I have been loyal Celebrity cruisers for many years now, going on 6-7-8 (?) different cruises. We always felt that Celebrity knew, understood, and tended to their older-demographic customer base---till now. We were very much looking forward to this, our first post-pandemic cruise, but as it turned out, not as much as we looked forward to the cruise ending!
Let me ‘bullet-point’ the ...
There were a few good things however the bad significantly outweighed the good.
It was way too crowded. The hot tubs and pools were overcrowded.
The room was need of repair. Some of the hinges did not work. Also, the service for the room was poor. On one day they did not deliver fresh towels.
The food in the windjammer was not great and there was not enough variety.
At least the food ...
My family and I have cruised with Royal Caribbean many times and have enjoyed them in the past. However, in recent years the experience has become increasingly subpar and pedestrian. Our recent experience will be our last.
Customer service is a thing of the past at Royal Caribbean.
There are two statements that are independently true.
1. Royal Caribbean makes mistakes.
2. The staff ...
This was a dreadful ship.
Money money - wanted all the way. Popcorn for the show was $2
Mattress was terrible not one good night's sleep - told the mattress would be replaced at the end of October.
Nothing to do for 65+ on the ship but play trivia.
Except for 2 good headliner shows the entertainment was BAD. Food terrible the whole cruise. Good service in my time dining - this did ...
We were looking to go to Canada/New England. But was highly disappointed with Royal Caribbean. The food in both the Main Dining Room and the Windjammer were the same food everyday. Basically no variety even though on the website and on ship it states that there is different food everyday. Not on this cruise. The pool area: the pool and splash area closed at 6 pm everyday. Kids on the cruise ...
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for dinner in main dining room very limited and repetitious night after night, menu for breakfast identical every day! Workers doing paint chipping before 8 in the ...
Cabin-
Workable, several non-functioning items. Cabin Steward was great.
Dining services-
We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at dining services on the 5 floor which sent us to guest services, which sent us to dining services on the 4th floor, which sent us to dining services on the 3rd ...
This was our first (and probably last) Royal Caribbean cruise. We have sailed many times before with other cruise lines, but we found this experience extremely disappointing and a poor value for the money. The food was mediocre at best; the pastries were exactly like those served at cheap motels; everything is VERY commercial with someone trying to sell you something all the time; the ship is way ...