1. Home
  2. Cruise Destinations
  3. USA Cruises
  4. New York (Brooklyn, Red Hook) Cruise Port
  5. New York (Brooklyn, Red Hook) Cruise Reviews
Sail Date: October 2017
Wanted to do a Caribbean cruise. Originally planned for round trip out of San Juan but changed last minute due to hurricane Harvey. Was a fantastic trip and avoided the damage in most of the islands. Great cabin, great crew, great food ... Read More
Wanted to do a Caribbean cruise. Originally planned for round trip out of San Juan but changed last minute due to hurricane Harvey. Was a fantastic trip and avoided the damage in most of the islands. Great cabin, great crew, great food great ship and great experience. Dining in the regular restaurants and everyday venues was tasty and very upscale. However, the specialty restaurants were exemplary! Make sure you do your reservations as soon as allowed so that you don't miss out on these fine dining experiences. Spa area with the giant whirlpool, warm beds and snow grotto was unique and fun. So much power in the pool you had to hold on! Really neat for a change. We have been on many ocean cruises and this was by far the best ever. Hope to do it again sometime. Liked Viking Ocean so much we are going on the Homelands cruise June, 2019. Read Less
7 Helpful Votes
Sail Date: September 2017
The problem with the QM2 is that the food quality has deteriorated markedly since I went on it once before in 2011. The main Britannia Restaurant's dinner offerings were frankly poor, with almost tasteless starters, dry overcooked ... Read More
The problem with the QM2 is that the food quality has deteriorated markedly since I went on it once before in 2011. The main Britannia Restaurant's dinner offerings were frankly poor, with almost tasteless starters, dry overcooked and unimaginative main courses, and desserts which tasted like they had either been bought in or prepared weeks ago and frozen. One main course was an inedible lamb shank on which the waiters (who were always courteous) poured some watery mint sauce. My wife's duck was overcooked on another occasion, mine was OK in that respect but they came with gravy rather than a proper sauce or reduction. Vegetables were incredibly bland. I usually had cheese and biscuits instead of the disappointing desserts. I needed to consume a considerable amount of wine at the table in order to make the food edible. We were not expecting Michelin quality, but we were expecting the quality of a restaurant in a 4* hotel. Worse was to come in the not cheap a la carte Verandah restaurant where my veal chop was a travesty and also inedible, coming as it did with a weak and watery mushroom sauce. Any chef worthy of the job description would know that a veal chop needs a rich wine-based jus to accompany it. The waiting staff (again courteous) offered to exchange it for another main course, but by then the evening was ruined. The only truly good food which I ate on board were 2 lunchtime offerings - a hot dog in the Chef's Galley, and a club sandwich in the Carinthia lounge! The boarding procedure at Brooklyn was chaotic and the QM2 departed several hours later than scheduled, meaning that we could not view the Statue of Liberty or the Verrazano Narrows Bridge as we sailed from the open decks in daylight. The following morning's stop at Newport RI was cancelled for "weather and safety reasons" (day at sea instead). Boston was an interesting port of call, but Sydney Nova Scotia was not. Our final port was Quebec which is a most attractive city. We disembarked there, and were grateful to have done so. Organised tours at Boston and Quebec were satisfactory. And the entertainment personnel on board worked hard (we like quizzes), as did all the waiters and waitresses. An e-mail of bitter complaint, mainly about the food quality, has elicited a fairly bland corporate response and a cabin credit of £400 which will be of some use to my wife as she is going to venture onto this ship again in 2018 with friends, but I will never darken Cunard's gangways ever again. If you like and expect good food at sea, avoid this ship. Read Less
19 Helpful Votes
Sail Date: January 2017
This was our second TA on QM2 - we had previously travelled in Princess Grill but this was a treat so we splashed out on Queens Grill - expectations were high! Embarkation in Brooklyn was a mess - we were held in a packed ... Read More
This was our second TA on QM2 - we had previously travelled in Princess Grill but this was a treat so we splashed out on Queens Grill - expectations were high! Embarkation in Brooklyn was a mess - we were held in a packed "priority" room for ages whilst other passengers embarked before us. The staff then screeched at us. There was no order and no organisation. Needs more work! Remastered QM2 is rather nice - public areas are only slightly changed but are bright and clean looking. It's a shame they've taken out the glass elevators in the lobby - I presume to fit more cabins in above. Queens Grill restaurant is quite simply brilliant. Food and service were top class and we ordered off menu several times. Waiting staff get it just right. Formal but fun and not intrusive. The Maitre D was excellent and each day came to see if he could offer us anything special such as caviar, specially cooked rack of lamb etc. Fellow diners were interesting and chatty. Q6 stateroom was a let down and this is a real problem for me. The new decor is great and it is large and well laid out but our carpet was dirty and balled already. The sofa was stained and the bathroom had not been touched. Ours had grout missing from the tiles, the tap was broken in the bath and it stank of urine. Some of the furniture was scratched and wobbly already. I pointed out these problems to the butler but nothing was done. I'm afraid this isn't what I expect for nearly £800 a night. Entertainment was of mediocre quality. Singers and dancers are ok. There was a good Oprah act and a brilliant Whitney singer. Cunard insights were poor and I definitely noticed a decline in quality since the last time we were onboard. Shame. Service in general is excellent on Cunard - they really have got this right. Fellow passengers are as always an interesting mix. Lots of people had been on for 19 days before we joined them and some were just fed up and miserable. You have to ask yourself why they bothered? All in all a fun crossing and Cunard delivers well in most areas. They really need to pay some attention to small details that will let them down when it comes to offering quality and value for money. Read Less
14 Helpful Votes
Sail Date: January 2017
For 799 USD on a balcony incl. 850 USD OBC you better go than staying home. Embarkation was "disappointing" since the weather was foggy and rainy. So not a real welcome feeling with a great farewell out of New York like we had ... Read More
For 799 USD on a balcony incl. 850 USD OBC you better go than staying home. Embarkation was "disappointing" since the weather was foggy and rainy. So not a real welcome feeling with a great farewell out of New York like we had in November 2014. Crew was fantastic - was mostly like reunion-party. Was NY Times Readers voyage incl. many lectures from NY Times. Wanted to join many but at first day many items canceled from my personal agenda and from second day never had a look again to daytime activities. Production shows were great. Violin-artist plus Diva of the Seas with Whitney Houston song fantastic. Only Opera Boys were a little weak compared to the level of the other shows. Food unchanged. But The Verandah. Too overpriced and too upscale compared to Todd English before. So only had one time but three times on last voyage. Alternative dining (Coriander and Smokehouse night) was nice. But the last Coriander food experience on QUEEN VICTORIA recently was better. Service experience as good as before. New King's Court with long ways to beverages. Best was fresh squeezed juices for breakfast. Cabin was fine. Nice balls and parties. Internet services better since it is no more MTN but Telenor. Better quality if it runs. But if it did not run it was terrible. Only regular debarkation deck by deck was too old-style. But friends with purser's office was helpful to get me off the ship at my time of convenience. Something they could do much better by asking the guests when they want to leave the ship. VERY NICE for Gays. Last transatlantic we were only 2 FODs. This time around 40. Read Less
11 Helpful Votes
Sail Date: December 2016
Xmas/New Year Getaway: Was Wonderful. This is our 16th cruise & my spouse claims it as the BEST. We were familiar with NYC because we live in Montreal & had been there many times so we simply flew down, stayed in a nice ... Read More
Xmas/New Year Getaway: Was Wonderful. This is our 16th cruise & my spouse claims it as the BEST. We were familiar with NYC because we live in Montreal & had been there many times so we simply flew down, stayed in a nice inexpensive Ramada eastside hotel that included breakfast. Our cabin was nicely presented, the sheltered balcony was way better than expected and, while I do want to travel again on this ship, I do not feel I need upgrade next time (& there will be one) from the "sheltered". The customers were a mix of nice and very nice. Our late dining table was assigned & the upper outboard reaches of deck 3 & couldn't have been better. Service "white glove" throughout. The 4 Balls were so enjoyed & our advice is get there early because the biggest dance floor @ sea still isn't enough if you like to dance. We tried to steer a couple of our widowed table mates to the excellent dance hosts but failed there. A word on the ship's bands/orchestras/ singers/dancers: Best we have seen yet @ sea. Read Less
7 Helpful Votes
Sail Date: December 2016
We departed from Brookyn. We live in CT so it was only a couple hours drive. We went straight on board when we arrived. Checkin was smooth, and before we knew it we were settling in. This is the second time we have been on the QM2 and it ... Read More
We departed from Brookyn. We live in CT so it was only a couple hours drive. We went straight on board when we arrived. Checkin was smooth, and before we knew it we were settling in. This is the second time we have been on the QM2 and it was just remastered earlier in 2016. I went with my parents and brother and we met some of the best people on board. We became friends from day one, so there was no time wasted. Dining was ok. THe main dining room, The Britannia, served modest meals, but there were issues with taste and presentation. The service was great, but the menu was lacking. I only attended three of the evenings entertainment, and each night was awesome. The islands were absolutely beautiful (St Maarten, Tortola, Dominica, St Kitts, and St Thomas). We will most definitely be going again either this year or next. Already missing the Cunard White Start Service! Read Less
12 Helpful Votes
Sail Date: November 2016
Beautiful ship-Wonderful to have Roger/Jim McGuinn on board for some great sit downs!!!!(Founder of the Byrds) But the nightly entertainment leave a lot to be desired. Same people night after night but in a new costume!! Very boring!! The ... Read More
Beautiful ship-Wonderful to have Roger/Jim McGuinn on board for some great sit downs!!!!(Founder of the Byrds) But the nightly entertainment leave a lot to be desired. Same people night after night but in a new costume!! Very boring!! The food was fine, lots of lamb, which I love!! Had late sitting (8:30) which I love. Portions were rather skimpy, so we just asked for more!! Not a problem. The price of drinks was just stupid. All were $10 or more with gratuity. When ordering a glass of wine you are asked if you want the"full measure:" which is $5 more than the puny lesser choice- Just a rip off. The so called full measure was less than what you would be served at dinner at any restaurant. The service out on the deck was ok, but the servers all looked very sad, never seemed to smile. I have never in my life been on a cruise that did not have a drink of the day. But no such thing on Cunard!! You are squeezed for every penny!!! But my reward was the lowest final bill charged to my account after I got home!!! I just did not drink much, because of the highway robbery price of drinks!!! My outside cabin was wonderful and spotless and spacious. I do not take the shore trips from the ship. I have been to all the islands many times before, so just took my time getting off and got a taxi to the beach. $4- in Tortola and St Martin St Thomas- Embarkation was a snap- I choose to self walk off the ship and was in a taxi to Grand Central Station at 7:30 am--Could not be smoother!! Ballrooom dancing each night in The Queens Room is a hoot to watch!!! And High Tea each day at 3:30 in the Queens Room was flawless. Tons of deck chairs at pool and prom deck Lunch buffet was great with lots of great choices and self serve ice cream machine. I would go again only if it was an offer I couldn't refuse!!! I brought on a bottle of wine in my checked suitcase and also one in my carry on bag-No questions asked!! And there was a corkscrew in the mini bar. Read Less
QM2
7 Helpful Votes
Sail Date: November 2016
The Queen Mary 2 was all I expected it to be. The ship was clean, the crew friendly, the evening activities were plentiful as well as were the daytime activities. Our cabin was kept spotless by our room steward Dennis. It was 5106, ... Read More
The Queen Mary 2 was all I expected it to be. The ship was clean, the crew friendly, the evening activities were plentiful as well as were the daytime activities. Our cabin was kept spotless by our room steward Dennis. It was 5106, mid-ships with a balcony. My wife and I had the late dining sitting which was a little difficult if you wanted to see the shows. We did attend a few shows but were a bit disappointed. We live in NYC and are use to Broadway productions. However the theater was crowded and the passengers seemed to be enjoying themselves. The bars wait staff was good. They were friendly and always available. A shout out to Sheldon Stevens who was exceptional as a wait person in the Chart room. We only attended a few lectures but many were available. The ship also has an impressive lending library for those who wish to use it. Maintance and cleanliness which is very important to my wife and I was impeccable. The ship was constantly being cleaned and scrubbed. There was Purell by every dining room and eating area. We went on three shore excursions. Two were excellent one was not. The "America's Cup and Sky Safari Ziplining" were excellent. However the "Volcano Snorkel and Sulphur Pools" excursion was not. It promised a "fascinating and unique snorkel adventure". It was not. We snorkeled over dead Coral with few if any fish. The "Sulphur Pools" were a pool about twelve feet long, ten feet wide and maybe two feet deep. The tour stated "discover what it is like to touch a live volcano and take the pulse of the volcano as sulphur gasses as volcanic heat radiate from below the surface". The tour did not live up to its description. When my wife and I notified the ships excursion office about our dissatisfaction we were offered an unacceptable resolution. The food was good but not great. Our best meal was in the Veranda restaurant and that was an extra $100. In the evenings the ballroom dancing was a pleasure to watch. However if you don't know how to ballroom dance don't get on the floor as you are only in the way. My wife and I found out that by trying. LoL. The DJ needs to spin better tunes and accommodate the guest that are in the lounge. The casino is small but adequate with a few blackjack tables, slot machines, roulate wheel. Helpful Hints: Bring a surge protected extension cord as outlet space is limited Bring over the door hooks to make it easier to hang your suits and dresses on Bring magnetic hooks to put around cabin for extra clothing space for drying bathing suits, etc.... All in all it was a good vacation. Be sure you adhere to the dress codes at dinner time. Read Less
15 Helpful Votes
Sail Date: November 2016
After a crazy 9 days in the USA, which we arrived at on the Carnival Vista, (my Review is “Loving The Vista Loca”) we were looking forward to joining Queen Mary 2 for a slightly more subdued crossing back to the UK. Firstly, who ... Read More
After a crazy 9 days in the USA, which we arrived at on the Carnival Vista, (my Review is “Loving The Vista Loca”) we were looking forward to joining Queen Mary 2 for a slightly more subdued crossing back to the UK. Firstly, who ever had the stupid idea to put the port all the way out in Red Hook, Brooklyn!! The roads around the port were full of taxis and cars and that meter kept creeping up, and with hardly any bus or subway access, it was a bit of an expensive trip. The Ship. QM2 halfway through her full Re:Mastering looks great. Kings Court is a 1000% better than the dingy original and the new Carpathia lounge is a very nice space, (but turned into a reading room on this voyage)..more about that later. We got a lovely upgrade from an outside to a restricted view balcony, which was great. As usual the room was clean and tidy with the most amazing pillows on the already comfy bed! Of course the ship sailed beautifully as usual, and the “parties” for all of us Platinum and Diamond card holders were very pleasant, with a good selection of drinks and canapés..(if you are quick!). Drinks! So far,so good. After a chilly but fantastic goodbye to NYC, we got ready for our first night. I don’t normally find the drinks expensive…(especially when the dollar was $1.60 to the pound), but the mark up on wines is extortionate. Most drink prices are around those of a London bar, (£5 ish for a pint £6.50 for a large G&T) but the wine is the price of an expensive restaurant, a whopping £13 for a medium sized glass of (bog standard) Zinfandel or Pinot Grigio!! I don’t mind paying in a posh restaurant, but I do not like being fleeced in a bar on a ship. At nearly £8 for a glass of Proscecco I thought the Champagne worked out better value. After having Drink Packages on all our recent cruises (including the Elizabeth last December), we found we had many fewer drinks and paid out more on this holiday. DINING. We were seated on a table for 2 right at the back of the Britannia on the top floor, in a corner, (horrible dark area), next to a French speaking couple, who spoke no English, and it was so hot, we asked if we could move and were told the air flow/conditioner in that area was faulty, and we quickly given a new table nearer to the entrance for the rest of the voyage. The food was good, but nowhere near as good as it used to be. Steaks were tiny, one was full of fat and gristle, the portions have also been cut down, my Sea Bass looked like an oversized spratt! Only one salad available too, no choice. Soups were ok, but nothing amazing. The roast chicken dinner was shocking, Half a breast on the bone and an undercooked (red near the bone) thigh!! And it was steam cooked, so flabby skin and soggy “roast” potatoes…it was like a bad wedding reception meal, and nowhere near Cunard’s past quality. Best meal of the cruise was the gala night, with Beef Wellington and/or Lobster. We usually had a late breakfast and light lunch so we were hungry and on most occasions had the whole five courses plus the fish served as a “fish course” (they don’t offer it, but if you ask!) Desserts have been reduced to what was really a lot of slightly posh “Angel Delight” type mousses, very little real cream, and made with a lot of gelatine, there were hardly any Brulees or anything wonderful. Even the Chocolate soufflé which was quite nice was overly sweet. A Pear tart with custard was like hospital food, bland with a soggu bottom (Mary Berry would not have approved)/ The “Cheeseboard” was the worst we have ever had on a ship..Tiny bit of Cheddar, (Postage stamp size), Danish blue mashed up to a Blue/purple paste and either a tiny squirt of cream cheese or a small slice of Port Salut…No Brie/Camembert/Stilton or Gorgonzola. The staff however were fantastic, as usual and could not apologise enough about the quality of the Steak. In fact our Head waiter took it to the kitchen to berate them for sending such a terrible piece of meat out. I would also say that the food in Kings Court was very good, always hot and great selection. We did not try “The Varandah” as the menu was far too fussy for us, but the room looks lovely, much nicer than the Todd English. Entertainment (or the lack of…) If you go on holiday to read and sleep in a bar, this voyage was for you. I can only say this from my point of view, as a young 54 year old who loves modern music and a lot of fun…I WAS BORED TO DEATH on some occasions. Cunard are definitely going all out for their target audience, the 65+ . Daytime FUN included “Adult Colouring In”…Plays about Shakespeare, “Lectures about the US presidential campaign” (as if we hadn’t had enough) and um.. other non thrilling activities. The Planetarium had one new show, which was ok. And one Lecture about Space Travel was very good. Fencing (which I would of liked to do) was at ridiculous time of 9am..I don’t go on holiday to get up early. The films they screened were not major new blockbusters, but “safe” films like “Dollys Parton’s Coat of Many Colours” (I don’t think that was a smash hit at the Vue!) and everything was aimed at the older generation, which I understand as the ship was full of “older guests” but surely they need to start to appeal to us younger 50’s (When my Mum and Dad were 50 they were old, but now we 50’s have a new fresh outlook and are not all pipe and slippers 50 is the new 40 etc!)… The band Vibz, the band (who I am sure have been on the ship forever) are still playing the same 20 songs, and a steel drum in a small enclosed swimming pool area has to be heard to be believed..IT WAS LOUD!! They are fair musicians but even they looked bored rigid. Don’t even start me on the “Rhythm Of The Night” show, which was unbelievably bad and looked and sounded like a BBC Saturday night show from the early 70’s. It was truly awful. I was laughing all the way through at the awful dance routines, so I enjoyed it, but for the wrong reasons. And somehow they managed to sanitise the songs like “She Bangs” and “Livin La Vida Loca” to such an extent that they lost any of the latin vibrance…do you remember those cheap 10shillings (50p) LPs from Woolworths with the “not by Original artists”…They were better than the songs in this show. Here is my main complaint though, and I know it really annoyed some of the other people on the ship. At lunch times “The Golden Lion” has become another restaurant ..OK the food is good, and very “English Pub Grub”, that finishes at 2.30, but then at 3pm it’s a Bingo Hall, then at 4pm it’s a Quiz show…If you want to watch any sport, tough, the TV is switched to bingo or quiz…even if the game/race wehatever is halfway through or near the end. This also means there is nowhere to just go and have a nice afternoon pint and a chat anymore. We ended up in the Casino bar..Which has limited bar seating. While the new Carinthia lounge has become a reading and snoozing room during the day (as is the Chart Bar/ The Commodore/etc) and is not really used for anything, Sir Samuels is still as empty as ever, and maybe should be made into a sports bar or Bingo/Quiz bar, you know something a bit more 2016 !!! OR…Put the Bingo back in the Queens Room or the Theatre where it belongs. The band in the Queens Room were very good, and this is where Cunard excel, if you like Ballroom/Sequence dancing you will not get any better ballrooms than this one. And it was packed every time. The G32 nightclub is still playing the same old Abba/ Village People type music..nothing wrong with a 70s hour, 80’s hour etc but it was every night..Then although it had about 40-50 people still in it..They closed!! Never seen that before, except on last nights. GOING BACKWARDS. The new TV’s don’t even have on demand movies or Account info anymore, its like they are regressing (QM2 was one of the first ships to have in room computer access and all the on demand films) so if I wanted to see a film you had to be in my cabin at the time they played it, rather than choosing when to have a cabin hour with a film. Maybe I have got used to the excellent facilities offered on other ships now, but I did not feel that the QM2 offered me anything special. It’s all so old fashioned. But this is an objective review, and if you want “Traditional” cruising like it used to be, you will love the QM2. If you are after a fun experience and want to be entertained , look elsewhere. I do understand, the Americans want a bit of “Downton Abbey”, and the QM2 is filling that slot. Also the “Strictly Fans” who love and fill up the fabulous Queens Room. The ship was full, but everywhere you looked there were people asleep. We have had many great times on board the QE2, QM2, Elizabeth and Victoria…but I don’t think we will be back for a while, I’m 54 not 84, Musically, I like Motown, The Beatles, Queen, Kate Bush, Pink Floyd, Madonna but also modern new records by Sia, David Guetta, Timberlake, Beyonce etc..these do not exist on Cunard its all "classic pop". The funny thing is about people who say P&O and RCI “its like Butlins at Sea”..well this was like “Sunny Pines Rest Home at Sea”, give me the fun of Butlin’s any day.. Read Less
13 Helpful Votes
Sail Date: September 2016
First cruise as a honeymoon cruise from New York to Quebec to enjoy the Indian summer. Concisely put: the experience was worth every dollar spent. We had the most attentive and dedicated service from our stewards Krisna and Richard, ... Read More
First cruise as a honeymoon cruise from New York to Quebec to enjoy the Indian summer. Concisely put: the experience was worth every dollar spent. We had the most attentive and dedicated service from our stewards Krisna and Richard, all meals were very good or excellent. We love breakfast in bed, and this was always served timely and most enjoyable. We had chosen a seating of six for dinner as we like to meet new people, and had lots of animated and charming conversations with our fellow cruising couples over dinner. While the meals at the Queens Grill were very good to excellent, (try the lobster variations, we loved them) and also available for room service, we found the dining experience in the Indian restaurant Koriander okay but the food somewhat uninspired compared to authentic Indian cuisine as we know it. Though, this may be a bit nitpicking, given the high standards we applied to our experience. In other words: we opted for a luxury cruise and applied those standards as we know them from our previous experience with luxury hotels. And we were impressed, that indeed our experience on the QM did not fall behind those. Plus, we found the entertainment we indulged in excellent, although we partook just in a few : the presentations given by the ambassador Jordan were not only lively, spirited, but most insightful and widened our understanding of the complexities of politics in the Middle East after 9/11. The fitness center was spacious, well equipped and at the stern , so I could quickly glimpse a view of what lay ahead between my exercises. As to the bar experience we lounged in the grills lounge and the commodore club, and liked the ambiance at commodore so much that we frequented it quite regularly. In all restaurants and bar we were always served with dedication and friendliness, and were delighted by the personal service we felt anywhere on the ship. It is not easy to find something that QM could improve on, but we can make these suggestions: as to land excursions, we would rather have longer stays in bigger cities like Boston and Quebec , with so much to see in the cities and their surroundings. Newport and Sydney ma be quaint, getting there and back through tender service from the ship takes some time given the waiting times on board before you can get on the tender. As you then only have a few hours on land, excursions are rather limited and the organized ones with coaches were reported to us as rather "touristy". So we skipped Newport and spent a few hours in quaint Sydney, visited the heritage museum there (highly recommended also for the witty ladies that guide you and are treasures of historical knowledge which they narrate in a delightful way) , plus a roadshow of vintage cars that was just on in town. We would still have liked to spend more than a day in Boston, ideally two full days, but understand that other travelers may prefer a mix of smaller ports and bigger cities. As to the Grills lounge: it was a bit to cold in there, this may be a matter of personal preference, but adding to this was a smell of food that always pervaded the room. Compared to the beautiful and cosy library and the other attractive venues on board where we could meet and enjoy company we felt that this lounge clearly fell behind and was much less frequented than others. All in all we had a most pleasurable cruise and will surely recommend this to friends and anybody who would consider such a cruise in a classic style of yesteryear with all the modern creature comforts we nowadays take so often for granted. By the way, re classic: we appreciated that the dress code was upheld and also adhered to by the vast majority of cruisers adding to the elegance of the beautiful ship and its inner decoration. Read Less
8 Helpful Votes
Sail Date: August 2016
We chose this cruise due to an exceptional offer conveyed via our Travel Agent. Queens Grill Level, with almost-all additional charges that would be normally incurred "included" at no charge. These were Suite attendant, Dining ... Read More
We chose this cruise due to an exceptional offer conveyed via our Travel Agent. Queens Grill Level, with almost-all additional charges that would be normally incurred "included" at no charge. These were Suite attendant, Dining Room servers, and any beverage (alcohol or special coffee) under $12.00. No charge. Plus, at the Queens level--Butler service; large stateroom; availability of Concierge Lounge; and separate Grills Lounge. What is not to like? So, yes. My wife and I have been cruising for 21 years, almost-always on smaller, "all inclusive" lines--Silversea, Seabourn, Regent, and Crystal. Our only previous Cunard experience was aboard the Queen Victoria in 2011 on an extended Atlantic crossing from Miami to the 'Med; then to Southampton. This was at the Britannia level. No concerns, given the size of that ship. But still, quite a change from a "cruise ship" concept with no more than 900 passengers (usually 450 to 700) to a real "ocean liner" accommodating 2600+ passengers. QM2 was the largest ship we have ever sailed on. Itinerary on Segments M614 and 615 began at New York (Brooklyn Terminal) on August 9th. We were in Suite 9007. On to Southampton; then Hamburg, Germany; stay for 12 more days cruising to various Norwegian ports; returning to Hamburg for disembarkation on August 30th for return home. First: the QM2 is the best "appointed" ship we have sailed on. Certainly, this ambience was enhanced due to a very-recent refit. Next: absolutely no issues with any onboard personnel. Everyone from suite attendants to dining room servers was professional and friendly. Suite 9007 was generous in size and appointments. Prompt response to any request(s) which were very-few. Our Concierge handled any questions promptly, and even repaired my broken eyeglass frame. However--Reality The reality is that it is difficult to maintain a consistently high level as to cuisine. Queens Grill lunch and dinner offerings were standard--nothing special. Also, we had to comment on more than one occasion that main courses were not sufficiently heated. Steaks were consistently sub-par. So, we stopped ordering steaks. Dining room managers acknowledged our concerns, but that situation was not addressed until more than half-way through the cruise. This was a disappointment, as Cunard keeps touting the quality of food service. Quality is average. Only utilized Kings Court on one occasion for a late lunch following a shore excursion. Totally chaotic. This dining venue may have been reconfigured, but it remained noisy and confusing. Room service for one breakfast was prompt and food quality good. Enrichment Activities, specifically guest lecturers were top-class. Classical pianists on both segments were gems. Same as to the Fitness Center. Everything worked! Major concern--which we expressed in a detailed letter to Cunard Guest Services following return to Redmond, WA--was the manner in which disembarkation at Hamburg Port to the Airport; and then use of Icelandair for flight(s) back to Seattle were handled, or mishandled. Really sub-par. Which will inform our decision as to whether to sail w/Cunard; and certainly confirm we will not fly again on Icelandair. This aspect is important, as Cunard put us on Icelandair. No Cunard representative stayed on the bus from Terminal to Airport; and no Cunard representative was at the Airport to guide guests to the proper check-in counters. The bus driver, who never spoke a word to us in either German or English, just stopped the bus at a parking level on the opposite side of a congested departure lane. Oh, BTW: our bus driver managed to close the luggage door, twice, at the Terminal. Result: shearing off a leg from one of my wife's suitcases. Thus, based on my 26+years' prior experience as an Army Officer--this would be classified as a combat loss. To cut to the chase: we were at the "Saga" level onboard Icelandair from Hamburg via Reykjavik, then on to Seattle. What a disappointment. Long waiting lines at Hamburg Airport; chaotic situation at Reykjavik and no use of Saga Lounge due to "construction"; diffident attitude of Icelandair gate personnel and flight attendants. What a waste of money. Food offerings were not even at the "Coach" level. Never again on this airline. To be fair: did receive a telephone call from a Cunard Customer Representative in response to our letter of concern(s). He acknowledged the situation at Hamburg Terminal-Airport should not have happened. But--it did. As to the destroyed suitcase--no comment. Probably not a repeat on Cunard in 2018 or beyond. We are already-booked on two extended Regent sailings in 2017. Look forward to being back aboard smaller, all-inclusive ships affording a consistent level of service. Read Less
17 Helpful Votes
Sail Date: July 2016
We are celebrating 25 years together this year & decided on an extra special holiday. After 6 nights in New York we returned to the UK in style. We booked 3 of the nights in New York with Cunard, which I have reviewed elsewhere ... Read More
We are celebrating 25 years together this year & decided on an extra special holiday. After 6 nights in New York we returned to the UK in style. We booked 3 of the nights in New York with Cunard, which I have reviewed elsewhere (DoubleTree Hilton on Lexington Ave) and given a very good review for. Cunard arranged the transfer from the hotel to the Docks. Unfortunately this was not so good. There were 2 staff that attended the hotel in the days before the transfer who gave conflicting information about how the 3 coaches were going to be organised. This lead the a crowded reception area with a very long wait by most of the passengers from that hotel. One of the staff quite rightly told us that the 3 coaches had set times and which coach we would be assigned to. The other male staff wrongly told us all to be in reception an hour before the first coach was due and he would just pile everyone on the coach until it was full & then send them off. This was incorrect. If we had all turned up at the times that the first member of staff had told us, then most people wouldn't have left there rooms until later, reception wouldn't have been so crowded and less people would have been annoyed at their long wait (we were on 12:30 coach that didn't get there until 13:15. We were waiting from 11:00). Once on the coach, everything went more smoothly. The transfer from coach to dock to ship went without any issues. The ship has had a major refit recently and it shows. The whole ship is beautifully decorated. The ship is also enormous so, it takes some walking from one end to the other. All of the public areas are very well decorated. The room was amazing. It was everything we hoped for and more. It was beautifully decorated, with plenty of storage/wardrobe space and perfectly designed to maximise comfort. The cabin had an outside balcony that had a couple of seats and a small table to put drinks on. Our cabin steward Annalise was excellent and she would get us anything we asked for. She never appeared to be annoyed at us, despite the fact that several times she came to do the room, we were sat on the balcony and she said she would come back later, when we were out. Despite us being in our room until late morning, she managed to keep the room immaculate. My only criticism is that our cabin was near the front of the ship & the Brittania Restaurant was at the back, so we got a LOT of exercise before & after meals. The ship is really big. Dining, the food aboard the ship is amazing. The Starters, main courses and salads are cooked fresh and to a very high standard. Some of the deserts & cakes were either frozen & defrosted or not to as high a standard as the rest of the food. Certainly, the Afternoon Tea had frozen & defrosted scones. Maybe the pastry chef was having a bad week? That said, I cannot criticise any of the food that I had aboard the ship. We were assigned a table for all of our evening meals in the Brittania Restaurant. There were 2 sittings and we chose the later one. Our waiters Ramil, Kenneth and Luka were excellent. Their timing was perfect and Ramil in particular had an uncanny ability to know exactly how much black pepper to put on, which was particularly handy for me, as when I am talking I forget to pay attention. Although many people ate their breakfast & lunch in the Kings Court buffet style dining area, we found it almost impossible to find an empty table there. Not sure if it was because the design of the Kings Court was not designed with enough tables, or the particular group of passengers we were on with ate in there in unexpected numbers. Because of this we ended up having all our meals in the Brittania, which worked out for the better anyway by preventing too much snacking or adding an extra scoop. We did have a few issues with our wine waiter, and consequently purchased less wine than we otherwise might have done. The prices of drinks are also quite high, at our local restaurant we pay £18 for a particular bottle of wine, on board ship, the same bottle was $75 more than 3 times the price. Entertainment. All the time we on board there were things to do, all day long. Most of the activities we did, took an amount of time, we then had 30-45 minutes before the next activity, so we didn't have to rush from one thing to another, yet we never had a point where we were bored waiting for the next thing to start. The evening shows were amazing. 3 of the nights there were 4 singers and a group of dancers in the Royal Court Theatre. They were excellent, in fact one of the singers, Mandy, sang "You Don't Have To Say You Love Me" which was the best version I have heard since Dusty Springfield sang it. The Royal Court Theatre also featured the incredibly talented singing voice of Jordan Bennett and the very funny John Joseph. The G52 bar at the front of the ship had a disco going quite late into the night, which featured a band most nights. During the day there all sorts of activities to meet most sedate tastes, although there is also a gym aboard and a couple of swimming pools. We did make use of the on deck Jacuzzi on one of the foggy days and managed to sunburnt at that time. One activity that I would have liked to have done which I didn't was use the Planetarium. To go to the Planetarium you needed to get tickets. for 2 days we went to the ticket desk, waited in a massive queue only to be told the tickets had run out. On the 3rd day we went extra early, waited for over 30 minutes (15 of those minutes after the 9am opening of the ticket office) and no one turned up. We went to the pursers desk to ask if there was anyone going to open the ticket desk, the purser rang up and said there will be someone there. when we got back, we had to go the back of the queue again and didn't get tickets again. We didn't try to go to the Planetarium after that. The only port that we stopped at was Halifax in Nova Scotia. Prior to visiting it, we have never considered Canada as a holiday destination. Now that we have been to Halifax, we would consider going back and exploring more of Canada. Halifax is a very nice place with a Beautiful Public Gardens. The experience as a whole was fantastic and I am very glad we chose to go on that cruise. My main criticisms are minor (couldn't get a ticket to the Planetarium, not enough tables in the Kings Court Dining Room and the Wine prices were astronomically high, as was the additional 15% surcharge on everything) and I would still recommend the experience to others. Read Less
9 Helpful Votes
Sail Date: July 2016
We chose this voyage having sailed on the QM2 in September 2014 from Southampton to New York, spending 4 nights there and flying back to Heathrow. On this occasion, we flew to New York, spent another 4 nights there and sailed on the QM2 ... Read More
We chose this voyage having sailed on the QM2 in September 2014 from Southampton to New York, spending 4 nights there and flying back to Heathrow. On this occasion, we flew to New York, spent another 4 nights there and sailed on the QM2 on the 4th August back to Southampton, with a stop in Nova Scotia for the day. The remastered ship is beautiful. The carpets throughout are sumptuous, the seating is very comfortable and the beds were so cosy, as was the stateroom. The entertainment in the theatre was first class, especially the resident singers and dancers. We didn't find any problems with the food in any area, in fact it was great. All the staff were friendly and helpful. The only low note was disembarkation. The passenger gangway moved so, after some considerable time, as it was not secured, we were ushered to deck two, the crews gangway, where we were let off five at a time. Regardless of this, we plan another visit to New York next year, returning on the QM2 - best holiday ever. , Read Less
17 Helpful Votes
Sail Date: July 2016
WE had 5 days in New York b4 embarking on the cruise. Checking in & embarking at the NY terminal was not great & the staff pretty offhand. Not what I expect of Cunard. It sells itself high so it needs to "deliver" to ... Read More
WE had 5 days in New York b4 embarking on the cruise. Checking in & embarking at the NY terminal was not great & the staff pretty offhand. Not what I expect of Cunard. It sells itself high so it needs to "deliver" to those standards We chose a Princess Grill suite which was lovely. The food & service in the Princess Grill restaurant was excellent. Maître D Stanley runs a tight & efficient staff. Some of the stateroom corridors look a bit tired & dull but the main lounges etc are very nice & very clean. Theatre is the best we 've known of all the ships we've been on & the evening shows/entertainment were pretty good apart from one young & very personable guy who seemed to be Jack of all trades but master of none We noticed a fair bit of vibration on the ship even though the seas were calm. Have never experienced this on any other ship we've cruised on. Have to admit that some days the vibration in the cabin really started to get me down. I felt as if I was a shaken up bottle of coca cola!! About 150 kids on board which we didn't expect & frankly I don't know why on earth the QM2 accepts children. This is a luxury liner & not a Disney type ship. Sometimes they were a complete pain especially as most parents don't seem to control their children & don't mind them annoying the majority. Management need to be trained to step in & point out to parents that unruly, noisy young children need to be quietened down in public areas. We didn't pay all that money to listen to other peoples noisy kids We didn't take any shore excursions as we only ported in Halifax, Nova Scotia b4 departing for the UK. WE just disembarked in Halifax & took a stroll along the Boardwalk which was very nice. Read Less
17 Helpful Votes
Sail Date: July 2016
This was our first cruise, ever, and chose QM2 for several reasons: a transatlantic, felt it was worthy of a 45th wedding anniversary, formal nights, and reputation as an elegant ship. We were pleased and elated at every aspect. Service ... Read More
This was our first cruise, ever, and chose QM2 for several reasons: a transatlantic, felt it was worthy of a 45th wedding anniversary, formal nights, and reputation as an elegant ship. We were pleased and elated at every aspect. Service was first class, food was excellent and well presented, cabin was spacious with plenty of storage, comfortable bed, accommodating steward, interesting lectures/activities, etc. We have no complaints. There were a few who didn't follow the dress code but by and large passengers were courteous and friendly, and the staff was as well. We also sailed home from Great Britain on a second TA and found it was even better, probably because we were accustomed to the routine of the ship. Captain Wells was informative, witty, and gracious to passengers as well. QM2 is a small floating city, well run, and we have already booked another cruise with Cunard. The gym, library, spa, and salon were also first class and nice to have on board as well. Our waiters at every meal (we always ate in the dining room) were friendly, calling us by name, and gave excellent service. I hated to come back to reality!! Read Less
9 Helpful Votes
Sail Date: July 2016
Embarkation was quick and easy. Our room was ready and was overall impressed with the efficiency. Although this ship has recently undergone a remastering and will always be the Icon of the Seas - we still found it tired looking. I am ... Read More
Embarkation was quick and easy. Our room was ready and was overall impressed with the efficiency. Although this ship has recently undergone a remastering and will always be the Icon of the Seas - we still found it tired looking. I am not sure what the remastering included - but we had a 2 year old Daily Itinerary stuck between the artwork on the wall above our bed to stop it rattling. Evidently - they don't dust picture frames. The food in the Kings Court is akin to Luby's Cafeteria. Some days its ok - other days it looks remarkably like last night/this mornings left overs. Not at all impressed. The addition of the Godiva Lounge was our saving grace - the stodgy treacle pudding and vanilla sauce (custard that wasn't thick enough.........) was way too much for us on a hot sunny day on the ocean. So we took ourselves to Godiva for something cooler and more refreshing. The Lion pub is the Lion pub. Doesn't quite make it as a pub - but it is a nice place to meet people and while away on evening and the hostess "in charge" of introducing the entertainment did a wonderful job of keeping everyone engaged in a fun way - without demanding that everyone get involved. All in all, sad to say - we use the QMll as a means to get to England without jet lag and nothing more. Read Less
9 Helpful Votes
Sail Date: July 2016
Special birthday trip. Expected it to be a trip of a lifetime so disappointed with overall experience. First time cruise so selected Cunard believing it to be the best cruise line Discovered it is trading on past reputation. Carnival ... Read More
Special birthday trip. Expected it to be a trip of a lifetime so disappointed with overall experience. First time cruise so selected Cunard believing it to be the best cruise line Discovered it is trading on past reputation. Carnival taking over Cunard is like the Co-op taking over Harrods !! The ship is magnificent. Beautiful to the eye and simply magical feeling to be aboard. However we discovered the remastering / refurbishment of the ship that had recently taken place had not been co pelted whilst the ship was in dry dock and many aspects of the work still going on whilst we were on board. We were disturbed by noise of workmen using grinding equipment on deck immediately above our room, we had dirty black water coming through our shower toilet and hand basin over two days. Despite Cunard making much publicity of the refurbishment we discovered the many areas of the ship had not been included and the spa facilities in particular remain out dated and were not maintained to a high standard whilst we were aboard. We found this unfair to the spa staff who provided a really good service and treatments despite poor working conditions and facilities. Excellent hygiene standards maintained at all times in both public areas of ship and in our accommodation Embarkation was nightmare. We flew into New York and no staff were at airport to meet us. They arrived late and were argumentative and rude blaming passengers for not being able to find them!! . Strange how clients travelling separately were able to find each other in a busy airport but not Cunard staff !!! Despite their late arrival there was still no transport available for us and this caused further delay . EMbarkation was a nightmare. By the time we arrived port side there were horrendous queues. Whilst standing In a moving queue for an inordinate length of time in uncomfortably hot temperature and ill equipped to do so we were expected to complete custom documents for Canada our next port of call! , Clientele on this cruise predominantly elderly and many observed to be infirm. Despite this there was a marked lack of customer care from Cunard staff at this stage of journey. No complaints with stateroom or the member of staff looking after it for us. He was a lovely hardworking pleasant man and well deserving of the financial tip we personally handed to him as we ldisembarked and the praise we provided through Cunard questionnaire. However we found waiter in Britannia retardant provided consistently poor service. They were inattentive, and slow , our meals were often lukewarm and when iour concern was raised we were advised by a waiter to ASK for hot meal to be served on a hot plate!!! I think that advise sums up the attitude of the staff in Britannia Restaurant. needless to say we then ate most of the time by choice in other parts of the ship where service was much better, and the food served hot . Loved the idea of a cashless ship but disgusted anddDisappointed to discover all the extra hidden service charges we had to pay once on board. This is really not acceptable . Expected Cunard staff to have disembarkation of passengers off to a fine art but they haven't! Came to conclusion they would not be able to cope with evacuation of ship in emergency. It was made even more difficult by staff who themselves did not know their way around this huge ship. What should be an easy exercise was componded by staff who insisted on taking a convoluted route walking us an inordinate distance around the ship presumably to avoid crowds congregating at gang ways . Bad experience if your disabled or your mobility is limited . Good choice of port excursions but we don't like being herded like cattle so opted for hop on hop off tours to get good overview of location before going off on our own To p,aces we wanted to see. Though their is a strict dress code on Cunard ships we found this was not enforced . Wehad gone to great lengths and expense to ensure we had the correct attire with us and so were mildly annoyed to discover some passengers dressed casually on formal nights and got away with it. We found the Eastern European staff on the ship to be particularly surly and one young man was extremely rude to us on one occasion when we called back to the photographic shop to collect a previous purchase, having the audacity to question our honesty. Maintaining Standards we concluded must be a problem on this ship as on more than one occasion we witnessed staff being verbally admonished in public areas in front of customers by their managers . Half way through our trip I made a formal complaint of our experiences and concerns to the Pursers Office to discover they don't have complaint forms, only complimentary forms. This was another practise we found highly distasteful - staff actively seeking praise and handing out forms to customers asking them to complete them commending them to management for excellent service!, This I'm sure would never have happened under the old Cunard. We were told we would be sent a feedback form to complete after we arrived home. Still waiting. So I sent my observations of our trip to them. I didn't ask for refund or anything in return, just wanted then to know of our experience and disappointment . I was assured of a reply within 28 days...... Still waiting.... But then the new Cunard do not like complaints ...only compliments. My advice is to talk to as many people you can who have extensive experience of cruising before you choose and book We discovered much from talking to longstanding Cunard passengers on board who have themselves observed the fall in standards. They had lots of advice on which rooms to book on the 3 Queens, or rooms to avoid, the best time to book and how to get the best deals . It seems our first mistake was to book direct with Cunard We should have gone through a cruise agent Iinterestingly many of the passengers revealed their preference now for Silversea and Seabourn im sure we will cruise again. I would like to experience all 3 Queens but at the moment I'm in no hurry to return to Cunard. Read Less
22 Helpful Votes
Sail Date: July 2016
This was a 90th birthday cruise for a long-time Cunard passenger. Embarkation took over two hours(one person fainted) and young children were being held by parents for long periods of time. Dining room service was extremely slow and the ... Read More
This was a 90th birthday cruise for a long-time Cunard passenger. Embarkation took over two hours(one person fainted) and young children were being held by parents for long periods of time. Dining room service was extremely slow and the servers were not pleasant. Took 20-25 minutes to get a beverage. We were rushed out of the dining room every night. Sheet cake ordered and paid for was not delivered to our party. Dining requests(number and size of tables) that was requested many months in advance was not honored. On July 5th, lunch in the Britannia took 2 hours. Breakfast on the day of disembarkation took over and hour and there was no one in the dining room.Spent hours at the Purser's Desk trying to set up an account for beverages to all be transferred to host. This did not get accomplished until last full day of sailing. Had to sign out for two decks of playing cards and had to return. No recognition for a Cunard World Club Gold member. Lost hot water one evening. The showroom temperature ran close to 80 degrees. Very overpriced cruise. No dining room staff member seemed to care about anything except rushing us out for late dining. Only thing that did not get messed up was disembarkation. On a 1-10 scale, this cruise was a 1. Staff needs training.Having corresponded with Cunard post-cruise, they still have shown indifference to all our issues. And we had 42 passengers in our group in balconies and a Princess suite. Read Less
21 Helpful Votes
Sail Date: July 2016
This cruise was a big disappointment. I am a travel agent and have been on several cruise lines and this was my worst experience. I chose this cruise line because I liked the short itinerary and the high level of service they advertise. ... Read More
This cruise was a big disappointment. I am a travel agent and have been on several cruise lines and this was my worst experience. I chose this cruise line because I liked the short itinerary and the high level of service they advertise. The service was poor from the time we entered the cruise terminal to check in until we disembarked. We were a group of 8 and 1 gentleman required wheelchair assistance which I specified when I made the booking 3 months ago. He sat and waited for 3 hours for a wheelchair. When he was taken to the special check in line, he had to wait another 25 min. as there were people in the line who did not need special assistance. The whole time he was there, there was no water for him or anyone else to drink. The other 6 of us checked in in less time, but we were in a long line as many of the stations were not open. My friends were at a station where the camera was broken and the machine to scan their credit cards was not working. We had numerous problems over the next 5 days. On one evening, one of our cabins was not made up by 5:30 when my friends went to it to dress for the formal evening. We had condensation dripping on us and the table from the ceiling tiles while we were having lunch. Seems like a health problem to me if it dripped onto our food. 2 of the special elevators for handicapped people were broken during most of the cruise. I know of at least 2 chairs which were broken in the planetarium. One night our fish for dinner was so salty we couldn't eat it.The day we had to have our passports checked was a circus. The line went down the hall, made a big circle and then went back down the hall again with people cutting in front of those who had been on line for at least 30 min. When we went to the pursers desk to arrange disembarkation so we would not have to wait 3 hours for a wheelchair we were sent from place to place with each place giving us different info. I wrote a letter of complaint to the hotel manager 2 days before we disembarked and asked for a reply. You guessed it, I didn't event get the professional courtesy of a response. So many of the guests to whom I spoke were displeased and dissatisfied. I blame all of this on poor staff training, mismanagement and poor supervision. This is just a snapshot of what happened. I could go on and on. This ship just came out of dry dock where millions of dollars were spent to beautify and up date it, but it doesn't matter if the service is poor. They have to invest more in staffing, management and using modern technology to speed the check in process. I will not be cruising on or recommending this ship to anyone that I know. Read Less
13 Helpful Votes
Sail Date: July 2016
Embarkation was a nightmare. Waited well over an hour in a hot terminal with minimal attention and supervision by Cunard who only cared about their status customers. The published itinerary was misleading; stated that we would be in ... Read More
Embarkation was a nightmare. Waited well over an hour in a hot terminal with minimal attention and supervision by Cunard who only cared about their status customers. The published itinerary was misleading; stated that we would be in Boston on July 4 & 5 but we had to be back on the ship by 11:45pm on July 4 and the ship left the dock at 12:15am on the 5th. We went to the Pursers Office to speak to a supervisor but were kept waiting for over a half hour and when it was obvious that there was only one supervisor for 2,600+ passengers! we gave up. Another irate passenger told us that he tried to talk to the supervisor 5 times to no avail.The marketing materials showed fireworks surrounding the ship but we were berthed very far from the location on the Charles River. The crew had no idea when the fireworks started and there was no music piped in on the upper decks where the passengers watched the fireworks. The remastering of the ship was very well done and the ship rivals a high end Las Vegas hotel but I didn't consider the treatment of passengers to be luxurious. We have stayed in Rosewood and Ritz Carltons worldwide and this was more like a Marriot. There is no water provided in the cabins other than for a price. Internet service was ludicrously priced and was pathetic. We had massages at Canyon Ranch Spa and the hydro pool area was unsupervised and was filthy as was the small locker areas The Staff generally were very professional. The cabins were well appointed and comfortable. This was our first time on a large cruise ship and will be our last for a long time. Let the buyer beware. Read Less
17 Helpful Votes
Sail Date: July 2016
The opportunity to sail on the Queen Mary 2 was the appeal. We sailed from New York to Halifax, stopped in Boston, then back to New York. The cruise was thoroughly enjoyable. The QM2 was just remastered and I was wondering if the ... Read More
The opportunity to sail on the Queen Mary 2 was the appeal. We sailed from New York to Halifax, stopped in Boston, then back to New York. The cruise was thoroughly enjoyable. The QM2 was just remastered and I was wondering if the pictures I saw of on the web would live up to expectations in reality. They did. Stateroom: our stateroom was on the 11th deck with a balcony and it was exactly as depicted in the advertising pictures. Everything was very clean and fresh and the stateroom was roomy with an adequate bathroom (shower). also adequate storeage for our dresses. Dining: every meal was enjoyable. Dinners were in the Britania and the presentation was superb. The service was excellent as well and the wine steward was very helpful and accommodating. The Buffet was a little crowded, but we always found a pleasant table seating and again the food was always delicious. Entertainment: The shows were good. The dancers and singers worked hard and they were talented young people. There was always room at the pools and hot tubs and the waiters were attentive for drinks. The brochure said that the POPS Concert would be piped onboard during the July 4th fireworks and this did not happen and their was no explaination. (that was a little disappointing). Information: there was a daily paper of the activities and we did appreciate no announcements all day long, It was a very relaxed several days on board. The excursions in Halifax seemed well organized and ours went very well The Immigration process coming back into Boston was a little tedious, but really once the line started to move it wasn't that bad. The afternoon High Tea was a Highlight for us and Also the Chocolate Bar. I highly recommend this trip. But if you are looking for a lot of action, you may be disappointed, this was a more sedate cruise and we really enjoyed getting dressed for dinner but some quests may find this bothersome. The only criticism was the embarkation in New York. There were computer problems and we had a 2 hour wait in a very long hot line. Read Less
36 Helpful Votes
Sail Date: July 2016
It was our third time to take QM2. We took QM2 last year and were disappointed. But, we still wanted to give her a second chance, especially knowing that there was a dry port refurbishment. Unfortunately, she disappointed us one more ... Read More
It was our third time to take QM2. We took QM2 last year and were disappointed. But, we still wanted to give her a second chance, especially knowing that there was a dry port refurbishment. Unfortunately, she disappointed us one more time. While the ship was remastered, the room was still very dated. Well, we stayed in an inside room. Perhaps they did not care much about this tier of customers. The spa was not refurnished, except changing of the lighting. Broken/missing tiles could be seen easily. On embarkation, I observed that boarding on the first day was a nightmare to many people. With our membership, we were fast tracked and waited for only 15 minutes. But, for hundreds of people, I saw them waiting in very long queue. I mean very long queue (standing!). Later on, I heard that some of them waited for 3 hours to check-in. Hard to imagine. I think that the ship was actually not ready to operate. We noticed broken toilets with pumping problems, broken water machines in King's Court, out of order ice cream machines, etc. The worst part was the air conditioning system. For one night, our room had no air conditioning and it was an inside room. We spoke to another passenger and she experienced the same. The temperature control of the ship was funny. When we walked inside the ship from one end to another, it was like travelling through different climate zones - cold, warm, cold, hot, .... etc. The quality of food was shocking. On the first night, the fish was extremely salty. While I did not want to waste food, I simply could not finish it for health reasons. On the last night, we were told that the menu should be the best in the entire cruise. I ordered surf and turf - poorly prepared. I think some diners in NY would do a better job. The clam chowder soup was salty and watery. The itinerary was also tricky. The itinerary claimed that we should be spending overnight in Boston, i.e. the ship should be docked on 4 July and left on 5 July. 'Literally', the ship left on 5 July, right after midnight. The ship was in Boston for merely 12 hours. They asked all passengers to be on board by 11.45pm on 4 July and many of them could not leave the ship until after 2pm due to the immigration control. 5 July was effectively a sea day. I did not mind to have a sea day on 5 July. But, I would appreciate a more transparent itinerary. On the other hand, the service in the ship was good, especially the workers in the restaurants. They truly worked very hard and we appreciated it. The entertainment programme was fine. We expected to entertain ourselves in this kind of traditional ship anyway. We believe that it would be our last time with QM2, sadly. Read Less
6 Helpful Votes
Sail Date: July 2016
We chose this cruise to celebrate our parent’s 50th wedding anniversary. Overall we were disappointed with the service. According to Cunard, on Thursday 23 June the QM2 flagship returned to Southampton, remastered. Over the course of ... Read More
We chose this cruise to celebrate our parent’s 50th wedding anniversary. Overall we were disappointed with the service. According to Cunard, on Thursday 23 June the QM2 flagship returned to Southampton, remastered. Over the course of her refit, the interior and exterior of the flagship was transformed. We looked forward to enjoying our vacation on an updated ship. We all agreed that the décor was beautiful and genuinely appreciated the cleanliness of the ship. However, the service left much to be desired. It seemed that most of the staff did not really want to be bothered with pleasing the passengers; they were just there to do a job and get through the day. Examples of the terrible service........While sitting by the pool, I had to call someone over from the bar (normally waiters approach passengers and ask if they would like any beverages). When the person finally came over after about 5 minutes, the first words out of his mouth, 'We're about to close.' I replied, I was hoping to order a glass of Merlot. He says, 'I'll see if we have any.' Then when he brought it, my sister tasted mine and said, 'If I like it I'll order a glass,' although he heard her, he just walked away. I can only guess that he did not want to take the time to pour another glass of wine. That bar stayed open for another 20 minutes after he gave me the glass of wine. Another day, when I ordered a large cappuccino at the Godiva bar, the server immediately says to me, 'Oh no, there is only one size,' with a tone that suggested I was stupid for requesting my order by size. So I opened the menu and said, 'I ordered a large because here in the menu it says, small or large.' She replies by saying, 'Oh it's my first day.' It was the 4th day of the cruise. While at dinner on the first night my sister asked our waiter if she could order two entrees, the waiter immediately said, 'No.' It has always been my experience from previous cruises I've taken, that we can order anything we want, but not on the QM2. When we went to an afternoon tea the sandwiches and sweets that were being given out stopped being served even though the tea time was not over. The next day we realized that the food being served during tea time the day before were now being served for lunch (didn't think leftovers would be our lunch). In short the experience was - Sad. Read Less
14 Helpful Votes
Sail Date: July 2016
AFTER ALL THESE YEARS cruising every January, was Cunard for me? Having heard about the advantages of transatlantic sailing travel compared to cruising for so many years, thought I’d give an ocean-liner a try. So, the brief 4th of ... Read More
AFTER ALL THESE YEARS cruising every January, was Cunard for me? Having heard about the advantages of transatlantic sailing travel compared to cruising for so many years, thought I’d give an ocean-liner a try. So, the brief 4th of July sailing offered on the Queen Mary 2 appeared to be a great opportunity to experience one of the legendary Cunard ships. She was built to sport the often-stormy high seas of the North Atlantic and this excursion was meant to show off her brand-new $132 million refurbishment. From the first moment we embarked the “QM2,” to find White Star bellmen kitted out in snug red uniforms welcoming us into the Grand Lobby, classical music lilting through the air from a string quartet, and sparkling wine on ice at the ready in the cabin, we had the distinct feeling of participating in a time-honored sailing tradition. Just the lush new raspberry carpet was enough to dispel the discomfort of long embarkation lines due to Coast Guard inspection when a ship begins its Canadian itinerary. As if Cary Grant & Audrey Hepburn could waltz in at any time—or the Kennedys or the Windsors—I felt the sophisticated spirit of grande sailing nostalgia carrying us along, beside all those celebrated characters who had sailed aboard the 1st Queen Mary, now moored in Long Beach since 1967. To enhance this phenomenon, Cunard displays dozens of beloved celebrities in life-size sepia “Welcome” murals throughout the ship. Compared to the latest giant cruise ships which are, frankly, shaped like boxy shopping carts, the Queen Mary 2 appeared particularly sea-worthy in the Brooklyn port, with her graceful nautical lines and distinctive single red funnel. The ship’s extensive renovation began May 27, 2016, with QM2 sailing into her dry-dock berth at the Blohm & Voss shipyard in Hamburg, and sailing away refurbished by SMC Design less than 4 weeks later. ADDING CABIN SPACE for 75 extra passengers can bring the total count now up over 2690—with some crowding consequences, to be sure; particularly before the first evening’s dinner, and in the Queens Room, where an edifice of Queen Mary herself sternly reigns over proper High Tea service. Yet, this gracious also holds the late-night dances accompanied by a full orchestra. Additionally, the refitting project included expanded kennel facilities for traveling dogs and cats. Yet when I visited their spiffed-up facilities on one of the ship’s upper decks, complete with a playful British red fire hydrant, it turned out that all the dogs onboard were actually on much longer sailings than me. WANDERING around the decks, I was able to explore the ship’s generous library, an impressive glassed-in cigar lounge worthy of its namesake, Churchill; and forward from my own cabin, a small, sleekly crafted Observation Deck. All of these features made Queen Mary 2 stand out from previous sailing experiences over the years on cruise ships. As we slid away from the port in Brooklyn on our way to Halifax, the ship lingered in New York Harbor, so we could toast Lady Liberty in the foggy twilight from the upper decks. Even though it was a cloudy and chilly sunset, everyone was celebrating with Champagne and the festive atmosphere there on the Queen Mary 2 Observation Deck was one I shall not soon forget. AFTERWARD, gathering for cocktails at the Commodore Lounge, which is located deeply angled into the bow of the ship and my favorite location, our group of 10 friends, especially the frequent Cunard sailors, were all pleased with their “remastered” accommodations. They described cabins now decorated in champagne colors with deep blue velvet piping and Art Deco touches, flat-screen televisions mounted into the wall. In particular, everybody was delighted with the coffee-making equipment added to each stateroom. Other than a few little glitches, like sharp, hard-to-touch Jonathan Adler drawer handles, everyone was happy. One of our group was returning to his favorite window cabin looking out to an Art Deco mural high overhead in the hallway. And, after some concern by another that her newly added single cabin might be a wall-to-wall single-bed affair, there was in fact room enough in there for soft seating, a writing desk, and large picture windows. Fifteen single cabins were added in response to the solo travel market expanding by 15% in the last two years. THAT FIRST EVENING, we dined at sea together beneath towering maritime artwork depicting the original Queen Mary practically sailing into the room. Cunard’s English cuisine was elegantly served in the two-story Britannia Restaurant, with pleasant wines available. And from the dinner table, we experienced what for us was the chief distinction in the ocean liner experience, compared to cruising: remarkably stable sailing. The rough seas we entered provided dramatic-sounding waves against the large dining hall windows, but the ride of the ship was so smooth, we could barely tell it were moving, and our Champagne glasses never spilled. The next day at sea, between walks around the Promenade deck and hearing the traditional mid-day bell ring, we enjoyed a “lecture” with James Carville & Mary Matalin quipping back and forth at each other about the current political environment; and then, the first of two scheduled planetarium shows presented in the Illuminations Theatre; which were incidentally produced by the American Museum of Natural History, right here in New York City. One featured Tom Hanks describing the limitless variety of celestial bodies in the universe, and the other narrated by Harrison Ford explored the possibility of life on other planets. Also highly entertaining was a dramatic production performed by students from London’s Royal Academy of Dramatic Arts (RADA), which featured a pastiche of Shakespeare scenes and an evening show starring London cabaret singers. Beside the main dining room, there were quite a few other meal-time opportunities. One of the decks has been entirely opened out and re-fitted as a sort of open-house medley of casual dining offerings, with the ever-popular radically refurbished King’s Court buffet as its centerpiece. In one corner, a chic French restaurant, the Verandah, has been added. One of the couples at our dining table left us one evening to try this new café and came back smiling, as it specializes in regional styles, and they enjoyed the fresh seasonal garden ingredients in their dishes. Throughout the dining deck, spacious food stations surrounded by Cunard’s re-figured expanded seating now provide a variety of dishes, some featuring Smoke House, Pan-Asian, and Tex-Mex elements. The refurbished buffet area also serves a full assortment of breakfast and luncheon food throughout the day. At one end, the former Winter Garden bar has been refurbished and creatively re-named “The Carinthia Lounge,” with a contemporary floor-to-ceiling glass wall case housing Cunard’s international vintage port collection. Not only does it offer salad bowls—my favorite—and pastries for breakfast, lunch, and traditional afternoon tea; in the evening, it kicks up into a rather upbeat gathering spot, serving cocktails, stylish small plates, and light entertainment. We had a harpist for supper one night and truly splendid jazz percolating through our favorite meal together, a serendipitous luncheon where we ended up sitting together. EXCURSIONS were available in Halifax to explore this historic region, which is the home of Sir Samuel Cunard, who founded the Cunard line. I’d visited before, however, and was quite happy to leisurely wander the beautifully developed Harbour Walk and enjoy a particularly crisp Canadian Summer day with new growth green bright in the foliage after heavy rain the day before. In Boston, we sampled a ride on the “Duck Boat,” an amphibious vehicle which picks up passengers as a bus; then drives down a ramp and splashes into the Charles River, and functions as a ferry. Toward the end of our journey, small children were invited to come up front and “drive” the Duck Boat and be photographed at the steering wheel by the friendly driver—and frankly, I did as well. Another highlight of our holiday was the late-night opportunity to view the much-beloved Boston Pops Fourth of July Fireworks display, which we were able to see perched upon the highest Lookout Deck, while at anchor in the bay until the performance was over. During one of the days at sea, it was a pleasurable adventure to try out a massage at the Canyon Ranch Spa. This area of the ship has been beautifully designed with a gracious Relaxation Lounge outfitted in chaise longues looking out to sea across the Promenade Deck through smoked glass. The treatments rooms & the massage itself were wonderful. And afterward, you can relax in the Canyon Spa whirlpool room, which is perhaps one of the loveliest & most expansive at sea. ALL THIS OCEAN-LINER ELEGANCE comes at a cost, of course and, while Cunard cabins are generally higher priced than most cruise lines, their premium Princess & Queens Grill service is priced, rather like 1st-class air travel, at more than twice the fare of basic balcony staterooms. Unfortunately, inherent in the non-premium level of service, which makes up 85% of the passengers, is an inescapable culture of standing in slow-moving lines, much longer than their cruise-ship equivalents. It was, nevertheless, a pleasure to enjoy the little luxuries unique to the Cunard sailing experience: such as proper fish-course cutlery and sparkling new stemware, scones and clotted cream at high tea, Penhaligon’s cosmetics in the bath and excellent jam in little jars. All of it made me long, truly long, for the leisurely week-long experience of a transatlantic sailing. For years, I’ve harbored a fantasy of being tucked into a deck lounger with blankets at sea, and being served the strong beer-spiked beef tea consommé I remember from the nostalgic ocean-liner stories of my Canadian grandmother. While most days did not warrant blankets, afternoon tea was indeed served out on deck to those of us reading in deck chairs & all those walking laps around the Promenade deck behind us, three laps of which constitutes a mile. Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise