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Cruise Ratings
Sail Date: April 2019
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my ... Read More
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my boyfriends first time on a cruise and this made him not want to cruise again. The ship did not sail smooth at all. I told staff about this awful experience and they did not care. Everything is so expensive on the ship and a rip-off. I would NOT recommend this to anybody at all. I am very upset with my experience. The staff was nice but the food was terrible and wasn't cook correctly. Shore excursions are so expensive and not worth it at all. Please do not purchase when you can get transportation or things on the island for cheaper. This cruise line tries to get your money. I hope that they really fix this ship and the problems because I am sure many people have felt the same way as I did about this trip. Read Less
2 Helpful Votes
Sail Date: October 2016
We choose this cruise because our cruising friends also were going on this cruise. Some of us had been on the Breakaway to Bermuda, and for some this was our first time. We got to the Port at 10:30 am and the Port was very busy that ... Read More
We choose this cruise because our cruising friends also were going on this cruise. Some of us had been on the Breakaway to Bermuda, and for some this was our first time. We got to the Port at 10:30 am and the Port was very busy that day 2 other ships in Port. This didn't effect us much other then our Taxi trying to get to the curb to drop us off. We dropped off our luggage and into the Port we went. Security lines were long, put it was fast moving, so no issue at all. Since we were booked in a Haven Suite, check in was a breeze. Right to the Haven lounge and check in there. We were able to sit and relax, have a snack and chat with others until we were ready to board. We were escorted up to the ship and into the Haven area, where we were served drinks and some delicious sliders. I must say, you do get spoiled when booke in the Haven.The restaurant and the Staff in there were outstanding.The food was great, and if you didn't want to do anything else, you absolutely would never have to leave the Haven. We had the Haven Courtyard Penthouse Suite 16704 and loved it, very private and the balcony was a pretty good size, no complains at all. Our Butler Armando, Room Stewardess Julie, Concierge Patrick were all fabulous, Thank you for making our vacation so great. We would also like to Thank our Captain Alf Mikael Hilden for keeping us well informed about he weather and the Hurricane lurking out there.He kept us all safe and sound.Also Thank you to the Hotel Director Prem Kainikkara and to his amazing staff/ crew.Last but certainly not least to the Cruise Director DanDan and his crew for never a dull moment and for Great Shows. Thank you all NCL Staff/Crew for a great cruise. The ship is lovely and we will certainly book again, since there is much more to do, and we ran out of time to do it all. Read Less
9 Helpful Votes
Sail Date: July 2016
We had chosen this cruise because it was close to home (we live in NJ) and we were traveling as a group of 15 family members including my 90 grandparents. Embarkation was smooth, however when it came time for luggage delivery ... Read More
We had chosen this cruise because it was close to home (we live in NJ) and we were traveling as a group of 15 family members including my 90 grandparents. Embarkation was smooth, however when it came time for luggage delivery everyone's arrived but one bag. I would up finding my luggage in front of a stateroom at the opposite end of the hall. We had 5 balcony staterooms. The bathroom was smaller than that of a balcony on other cruise lines. The room was adequate - each balcony room had a different arrangement - some had the couch/sitting area first then beds by the balcony, and some had the beds first and couch by the balcony. The stateroom attendants were very nice and were very helpful with my grandparents needs. One thing I noticed was that ice was never filled in the room. The ship itself has a lot of activities for children, taking away from the experience for adults. There is only a small adult pool that could perhaps accommodate 75 people, when there were more than 4,000 on board. You could NEVER get a chair on deck to sit in the sun or shade, because every chair had a towel clipped on it by 6:30 am. The staff on deck says they use a red sticker to monitor if people aren't sitting in their chairs, however all week I only saw that done twice. I cannot even begin to explain how many fights broke out over chairs. You were lucky if you could find one chair at 7 am for your whole family to share. The boat has a ropes course, water slides, and trampoline area for the kids, and because of that there is not adequate pool space or chairs for the amount of people on board. Instead of looking forward to my days at sea, I began to dread them. The restaurants are typical cruise restaurants. Specialty dining had to be booked in advance, because it was sold out on board. General dining had a long wait during certain areas, but we knew this so we booked those in advance too. My #1 recommendation for this boat is BOOK EVERYTHING BEFORE YOU CRUISE, THE DAY IT BECOMES AVAILABLE! Every show and restaurant were fully booked the day we got on the boat, so do so the day it becomes available online. This includes comedy shows on board. For shows, I highly recommend the Cirque show in the Spieglar Tent (book in advance and arrive early for good seats) and the Second City shows. When you arrive in Bermuda, rent a scooter in the dock yard for all three days, it is truly your best way to get around and see the whole island at your leisure. Horseshoe Bay is a little crowded but work it if you like to climb the rocks, Elbow beach is gorgeous too but no amenities there like at Horseshoe. Disembarkation was a MESS! It seems the majority of people carried of their own luggage. Our color was supposed to be 2nd to disembark after carry off and we were running about an hour behind because of how many people were trying to get off at once. Be prepared for very long lines, over an hour long, to get off the boat. We had two children with us, one whose 7 and one whose 11 and while the enjoyed themselves, they said that after a day or two they ran out of things to do on the boat. It was very difficult for my grandparents who were in wheel chairs and walkers because the hallways are very narrow, and elevators were always packed. At times, we had to wait 20 minutes before we could get them on an elevator. There were several medical emergencies on board which seemed to be handled differently. A staff member died during a weekly emergency protocol drill, which did make us feel a bit unsafe that that could happen. Three more staff members were in critical condition from the same drill. The cruise staff/captain did nothing to address this to us, and we all either a) saw it ourselves as it happened or b) saw it on the news/in a paper. Many of us felt that our safety, as well as the staffs, should have been addressed. Also during the week there was a code late at night referring to a child who needed assistance and the captain did come on the speaker and address it, and a helicopter had to land on board to transport a teen to a hospital for abdominal pain, which the captain did address on the speaker. Overall, I wasn't satisfied with spending over $25,000 on staterooms and having the experience we did. Everyone should be able to get a chair on days at sea, and take a dip in the pool. No one should fear for their safety, or be unable to get around because of a wheelchair. If you are a young couple and looking for an easy getaway from NY then sure, go for it. If you are a family, I do not recommend this boat. Go for a smaller Norwegian boat or travel on Royal Caribbean (who even thought the have mega boats can accommodate everyone). Read Less

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