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1 Helpful Vote
Sail Date: April 2019
In 2015 my best friend and I cruised on the Norwegian Breakaway. Till this day, it is one of my best vacations ever. Due to my great time on that ship, I expected the same fun across all ships. I did some research on Cruise Critic and ... Read More
In 2015 my best friend and I cruised on the Norwegian Breakaway. Till this day, it is one of my best vacations ever. Due to my great time on that ship, I expected the same fun across all ships. I did some research on Cruise Critic and found mixed reviews. I had a feeling that this may be more relaxing than fun. I was almost correct. Prior to embarkation day, I had the misfortune of seeing the many videos of the Escape tilting and the reactions. One would think that with those videos being viral the Captain and team would give the passengers a heads up about the horrifying (and sickening) rough waters. I almost threw up before my facial. Speaking of...I do not appreciate the aggressive product "recommendations" after the service. I almost cursed the lady out and I'm not even about that life. Anyway, it would have been proper for the captain to make an announcement so that people like me could actually sleep through the night without panic attacks. One lady I met in a bathroom said she was literally screaming. Another said that this is her 30th cruise and it was the first time she's gotten sick. With a heads up precautions could have been taken. The nightly entertainment was cool. The nightclub DJ Vito was HORRIBLE. I mean everyone and I mean EVERYONE was complaining. He trash mixes could bring about world peace the way we all complained together in unity. The overall staff was okay but not amazing. Our room steward was literally the best. Daytime activities were great if you're 60 and up. Actually I take that back because we met a couple in that age range and they were PISSED. I will say that the weather was to blame for cancelled poolside entertainment but backup indoor options should have been created. I did a yoga class and I've done yoga enough times to know this man had no idea what he was doing. Embarkation was beyond quick and debarkation was pretty good. Ports were cool...I mean how could you go wrong in Florida, Bahamas and Bermuda. Almost every person I met was on this ship because they'd previously sailed the Breakaway. I think I will stick to that class or try Carnival/Royal because Jade was no bueno. Read Less
Sail Date: April 2019
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well ... Read More
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well I'd say. We were very impressed with the crew and service, no issues for us. Delicious foods, highly recommend the specialty dining. We had the alcohol package and took advantage of that. The servers were great, drinks were made well and with no reservation to mostly making any drink a double. Ship wasn't full but busy. Never felt like we waited long for anything. Great Stirrup Cay and Bermuda were our two highlights of the trip. Amazing places. Beach sand and clear waters - SO blue, fantastic. It was our first time there. Entertainment was good, we saw the Elements show and it matches a Vegas act for sure. Daily entertainment is a plenty, lots to see and enjoy. Really liked Dave (from Canada!) and his guitar melodies and many, many songs to sing along to. Pool deck was crowded of course, but still enjoyed that they had an adult only pool section and hot tub. It was myself and spouse, no kids and for us it was an excellent experience. No hesitation to sail with NCL again! Read Less
1 Helpful Vote
Sail Date: April 2019
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With ... Read More
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With the storms that hit on the Saturday after we disembarked, you could feel the waves hitting the ship so hard you could hardly walk through all areas of the ship. Waves hit the 13th floor deck of the 14 deck ship. The swimming pools on the ship were closed the majority of the cruise with only 2 or 3 days availability throughout the 11 day, 10 night cruise. It was the absolute worst date to pick as children were on spring break from school. Constant running up and down the ship, no parental supervision, and non-stop children screaming and crying in the cabin next to us made me want to get off the ship immediately!! The entertainment on the boats deck near the swimming pool always catered to people of Latino descent. The only music the dj played was in Spanish. The White Hot Party, which was supposed to be for adults only starting at 11:30 was filled with nothing but kids under 18 and, once again, the music was all in Spanish! Was very disappointed with the Duty Free store on the ship. Because the ship was going to Europe after our cruise, they hardly had any alcohol or cigarettes for sale on the ship. They were out of everything!! I paid over $200 for professional pictures, which were delivered the morning we embarked in New York on the door handle of my cabin, only to find out when I got home pictures were missing!! My fiancé and I never go on vacations because we can't afford to. It took us five years to save for this cruise only to be completely disappointed with the over $3,000 we wasted! Read Less
Sail Date: April 2019
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact ... Read More
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact same menus. What a waste. Food average. Never had shrimp cocktail, properly made Italian food choices. Desserts and appetizers good. Rooms were adequate, our room with a balcony was great (however, they never cleaned the balcony surround enclosure, hard to see out if you were seated. Bed was comfortable and our steward “Roberto” was the nicest employee on the ship. Everyone else on cruise was for the most part not friendly or helpful. If u asked a question about almost anything they didn’t know!! Or they just ignored you, They did not know what seltzer was! Really with all those bars on board! Did not keep after the public areas. Had to leave our coffee cups and glasses on tables cause there were no receptacles around to dispose of trash. Four hours after I left a glass, the same one was was still there, unbelievable! The places we visited were great, no problem there. Would we cruise the Jade again, never! Also, not nearly as beautiful as all other ships! Also could not hear any announcements in the staterooms, channel 24 on TV was supposed to have this service available as per cruise director. We had to argue with personnel on board to get lounge chairs they had tied so we could join other guests on deck. Deck Stewart claimed it was not his decision to untie and place those lounges! The cruise cost us a lot of money and we all felt we were not treated as well as other cruises have in the past. Read Less
Sail Date: April 2019
We booked a 10 days holiday cruise from NYC to Bahamas & Bermuda in April. We stayed at the 11th Floor Mid Ship mini Suite on the Port side. Once the ship left the calm water, Squeaking sound appeared louder and louder inside our ... Read More
We booked a 10 days holiday cruise from NYC to Bahamas & Bermuda in April. We stayed at the 11th Floor Mid Ship mini Suite on the Port side. Once the ship left the calm water, Squeaking sound appeared louder and louder inside our Cabin and outside vicinity. Making us wondered how structurely sound of this ship. The loud squeaking noise caused us to have bad sleep on our entire Cruise! The only peaceful night of sleep my family had was when the Jade docked at Bermuda for overnight! Our room Steward was friendly but lazy! He didn't put up the sofa bed in the upright position in the mornings after nighty use (do less work)! The suite countertops are not wiped regularly with dust lingering. The Grand Pacific Main Dinning Room staffs were aweful!! Multiple times, these Servers didn't even know our table numbers. Waiting to order foods after seatings took a long long time on mutiple occasions and received the wrong orders from other tables instead. They put up very fake smiles when talking to us. The Host of the Grand Pacific Dinning Room from India, appeared to lack leadership skills and poor supervision on his Server team. After the Jade went through a rough night before arriving to the first port of Cape Carnveral, The Ship Captain ( called himself as "the Old Man") made announcement about the 15 foot waves we encountered overnight. Should he had warned us, the passengers, about the rough sea expected ahead, the night before instead of talking about it after the fact?!? Read Less
Sail Date: April 2019
We booked an AFT Port side suite and enjoyed all the amenities that came with it. I love not fighting any crowds at breakfast or lunch. Everyone was very attentive and nice. I love the Expresso machine in our suite and my husband loved ... Read More
We booked an AFT Port side suite and enjoyed all the amenities that came with it. I love not fighting any crowds at breakfast or lunch. Everyone was very attentive and nice. I love the Expresso machine in our suite and my husband loved the larger TV. We didn't really use the concierge or Buttler except for their normal duties. We were in bad weather on sea days which made everyone sick except us. I would not suggest getting spa treatments on sea days if it's ruff as my facial girl, even though very nice, only serviced my face about 20 minutes instead of 50 because she was so seasick. Same thing for my message and mani/pedi. They all got sick and had to get up several times through my services. That was defiantly a little disappointing considering how much you pay on the ship for these things. Overall we had a great time! Read Less
1 Helpful Vote
Sail Date: April 2019
worst vacation ever!!!!!! Forst time my husband and i ever cruised and it will be our last. Wasted our money wish we couldve been reimbursed thats how bad it was !! We prepaid for things such as a package of waterbottles and chocolate ... Read More
worst vacation ever!!!!!! Forst time my husband and i ever cruised and it will be our last. Wasted our money wish we couldve been reimbursed thats how bad it was !! We prepaid for things such as a package of waterbottles and chocolate covered strawberries which we didnt get until2 days later and staff was so unhelpful just kept passing the ball back and forth.Shore excursion staff was extremely rude. Bartenders at top siders also very rude. Food was horrific. Drinks were horrible. Staff not friendly. excursions and days off port were cut short. Couldnt do everything we wanted to do. Had to get reimbursed for one excursion. Found a bug in our salad at osheehans. Alizar was served a frozen steak and paella had no rice in it. Had to speak to managers constantly at places for terrible service. The list goes on and on. I am so discouraged with this cruise for me and my husband we paid good money for this cruise and it all went out the window. Very disappointed. Read Less
Sail Date: April 2019
Very nice 10-day cruise to the Bahamas and Bermuda. It was done over Spring Break and so there were lots of young kids running around and screaming. The seas were angry the first two sea days and also the final sea day. Pretty rough with ... Read More
Very nice 10-day cruise to the Bahamas and Bermuda. It was done over Spring Break and so there were lots of young kids running around and screaming. The seas were angry the first two sea days and also the final sea day. Pretty rough with some people getting sick. I have seen a lot worse. The weather at the ports and beaches was great. Not too hot. Horseshoe Bay Beach in Bermuda would be a nice beach except that it was way to crowded and commercialized. As always, the food in the specialty restaurants was excellent and the casino was fun. We sailed out of Brooklyn instead of Manhattan. I prefer the Manhattan cruise terminal. Also, departure out of Brooklyn was way too late - at 10:30 PM. I prefer a departure time around 5:00 PM. One thing I missed on this cruise is the photo kiosks that let you take your picture and send it via email anywhere immediately. Many other Norwegian ships of the Jewel class have them.i Read Less
1 Helpful Vote
Sail Date: April 2019
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till ... Read More
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till 10:30pm, this allowed for a nice stretched out embarkation process. The Brooklyn Cruise Terminal was fantastic, the employees seemed happy to see us and assist us, we breezed through security and right up to the check in window; 5 mins there and we were on the ship enjoying our vacation. Rooms were ready when we boarded, I won't go into every detail, but the cruise was enjoyable. No real WOW factors to speak of. A few slight issues with the Shore Excursion desk and the Photo department trying to charge me for things I did not want. Typical sales practice. I had an issue with the bathroom sink draining slowly, once this was brought up at customer service, was corrected within a few hours. Cabin Steward was fantastic; crew very friendly and helpful. Cruise Director I felt left quite a bit to be desired. Food was ok, decent choices in the buffet, Cagney's was delicious; LaCucina's menu was not desirable to our basic tastes. Theater Entertainment was ok, production cast numbers seemed high school quality in both production and talent. The music around the ship was ok, Dave McHugh the guitarist was the most entertaining. Port Canaveral, we took the Cocoa Beach shuttle, which we enjoyed, but feel the price could be lowered; the private island felt VERY crowded and only the Jade with 2400 passengers was there, I can't imagine what the island is like when the larger ships are in town, yikes. Nassau, just walked around downtown, and in Bermuda we visited the Bermuda Museum the first day and Harbor Nights in Hamilton that night. Harbor Nights was enjoyable, but pack your patience when taking the ferry, it gets very crowded, and there is only one entrance/exit, so it's a slow process getting off; the 2nd day in Bermuda both of our excursions were cancelled (one by me because I was not feeling well, and my wife's was cancelled due to mis-communications between the ship and vendor). But a lovely visit to Bermuda. Voyage was during the Easter/Spring Break, so there were 700+ children on board on a ship that does not offer a lot for kids (compared to other ships nowadays). So wasn't a huge issue, but I am not sure I would bring a child over 8 years old on this ship. The older ones were going a little stir crazy and raucous toward the end of the trip. We enjoy cruising, so we had a good time, but were not overwhelmed by any one factor. Bermuda was the highlight for us. Average cruise, sea days were quiet, crew were fantastic, entertainment average. I would do this itinerary again. Read Less
Sail Date: April 2019
We left out of NY which was great since we are from upstate NY. This made our trip very easy. My only comment about leaving out of NY is that the seas are rough on the Nothern Atlantic first half of the year. First and last day were ... Read More
We left out of NY which was great since we are from upstate NY. This made our trip very easy. My only comment about leaving out of NY is that the seas are rough on the Nothern Atlantic first half of the year. First and last day were rough at sea even for those that are not prone to seasickness and have cruised before. Getting on and off the boat was very easy. We exprieanced a small delay getting off at the end of the trip but it was to be expected with 2000ish people getting off the boat in a small window of time but I still felt it was fast and organized. This ship was georgous and the rooms were very clean and well kept. You can hear your neighbors but I feel that is to be expected as well in close quarters like these rooms are. They had a lot of entertainment, a little bit for everyone. All crew were helpful and happy. Our stateroom steward was wonderful and was always there for whatever we needed. Kudos to the crew on this ship! We did excursions at all stops, I reccommend doing the excursions provided on the ship, they are organized and ensure you are back in time for embarkation, one less thing to think about. On our last stop to Bermuda we were there for two days so we did our own thing, there are many options at all ports to do so. We did not travel with kids but there was much to do for them on board. They seemed to love the "camp" that they did daily. My only negative on this trip was the food served for room service and the buffet. I hate to say but it was awful (only edible items were the made upon request omlets and the salad). If I had any advice, go to the complimentary resturants and stay away from the buffet and pack snacks, snack on board are expensive (as are to be expected). The food in the sit down resturants was good and we did not dine at the fine dinning spots becasue they were always full. Helpful hint; pre-book your reservation for the fine dinning before cruise even begins or in the first day getting there otherwise you will be waiting or have to eat at 10PM. Overall, this was a great first cruise experiance! Read Less
2 Helpful Votes
Sail Date: December 2016
I am writing this review simply because of two people: My dinner table was 149 in the CHIC dinning room. Teyla and Caetano were the names of the two people who waited on me. Those two made the whole trip most enjoyable. If you are ... Read More
I am writing this review simply because of two people: My dinner table was 149 in the CHIC dinning room. Teyla and Caetano were the names of the two people who waited on me. Those two made the whole trip most enjoyable. If you are lucky to have them wait on you, it will be the most pleasurable experience - and be sure to meet Olga (the head waiter). As for the entertainment on board - spectacular. The only negative comment is that the daily shopping specials in the middle of the main lobby - set up on tables - was a bit much and cheesy. The entertainment rooms are of the highest technical quality that I have ever seen. The layout of the ship is excellent. The Windjammer is a general dining hall - not fit for such large number of people - and was uncomfortable. Staff there not so friendly. Lines always in guest services. Read Less
1 Helpful Vote
Sail Date: December 2015
We flew from Glasgow to Newark and stayed overnight in New York, prior to boarding the Norwegian Breakaway on 20 December 2015 for a 7 day Christmas Cruise to Florida and the Bahamas. The ship was very busy as you might expect. I have ... Read More
We flew from Glasgow to Newark and stayed overnight in New York, prior to boarding the Norwegian Breakaway on 20 December 2015 for a 7 day Christmas Cruise to Florida and the Bahamas. The ship was very busy as you might expect. I have nothing bad to say about the cabin, the crew or the entertainment as it was all good. However, I do think they need to rethink their port stops as there are only three and it appears that they regularly miss at least one of them, making it a long time at sea. The itinerary was meant to be: Day 1 & 2: At sea Day 3: Port Canaveral, Florida Day 4: Great Stirrup Cay (private Island) Day 5: Nassau, Bahamas Days 6 &7: Two days The ports are sandwiched between two days at sea on either end of the cruise and as there are only three, they are important. Our first port was meant to be Port Canaveral on day three of the cruise, where many families had spent a lot of money arranging trips to the Space Centre and to Walt Disneyworld. For whatever reason ( it was never explained) the ship didn't arrive in the port until 2 pm which meant that all visits were heavily curtailed. I felt really sorry for some of the families who had spent a small fortune on travelling to Disney but only managed a couple of hours there. Furthermore, as the ship was so late in berthing, the RCI Anthem of the Seas also pulled in alongside which meant that there was insufficient transport to take passengers away from the port. An absolute logistical disaster. The following day was meant to be spent at Great Stirrup Cay, NCL's private island and everyone on board was really looking forward to it, given the previous day's events. By mid-morning, we were still at sea and it wasn't until after 11 am that the Captain came on to the PA to announce that we wouldn't be going there as the tenders couldn't get in. Fair enough, I thought, as this was always a possibility. Later on, whilst checking online and speaking to the crew, this is a common occurrence for this destination and the tenders often don't make it. As an alternative, we travelled to Nassau early, but it was pitch dark and no one left the ship. There will always be adverse conditions that affect the ability of the ship to berth at certain ports, however NCL should reconsider this itinerary if they arrive late at the first stop and often don't make it to the second. I might cruise with NCl again, but I cannot recommend this itinerary for the reasons given; its too high risk. Read Less
Sail Date: December 2015
So, here I am on the Anthem of the Seas. I got off a 12 day cruise on NCL's Breakaway. I am currently on Royal Carribean's new Anthem of the Seas until Saturday, December 19th. I have been curious to cruise RC for years ... Read More
So, here I am on the Anthem of the Seas. I got off a 12 day cruise on NCL's Breakaway. I am currently on Royal Carribean's new Anthem of the Seas until Saturday, December 19th. I have been curious to cruise RC for years because I keep hearing how great it is. For those of you who cruise NCL and think you are missing out, fear no more. Here is what I can tell you: #1 - Beautiful Royal Carribean Ship. They win in the decoration department, over NCL. #2 - Cabin. Although I have a balcony on this ship, and on NCL, I generally sleep under the bridge, with just a window, I have to say that NCL wins. The cabin is always immaculate on NCL, and the cabin stewards do that extra little something that make you feel special. You can laugh, but I miss the triangular fold on my bath tissue! #3 - Cafeteria. Although I do not like going to the Garden Cafe because of kids touching everything, I have to give it to NCL for quality of food in this area. I cannot say anything great about the RC food in this area. The tables were full of discarded dishes and food. I have NEVER seen that on NCL. It seems RC scrimped on bussers to clean the areas. Not good. #4 Casino. Hands down, NCL WINS. Although I love the LARGE non-smoking area and hope that NCL will SOON adopt a small smoking area policy, there is NO comparison with the Casino Staff. Here on RC, forget getting a cup of coffee in the mornings, in the casino. They look at you like you are crazy and direct you upstairs. Pastries? Sandwiches? You must be from another dimension to expect this. Not even a complimentary drink during free table lessons. People in this casino are cold, unwelcoming, and not very good at thinking about making gamblers happy. #5 Food in main dining room. So far, NCL wins. My food last night was cold, the night before just mediocre. Although NCL needs to step it up in this department, I keep dreaming about the beef slider I had on the last night and how nothing can compare. #6 Embarkation: NCL - you win. All documents in place, no confusion, no repetitive questions. No problem with website. #7 Talent: Royal Carribean - your talent is exceptional, shows a bit contrite, but singers and bands beat NCL hands-down. #8 Public areas. Royal Carribean, you win. I love the forward 270 degree bar area/theatre. I also love the multiple, larger, less crowded venues. Seating is fabulous. #9 Friendliness of overall staff: NCL has Prem (Breakaway), and Prem, you're the man. Nothing but perfection, and I for one appreciate it. Prem is in charge of most everything that affects the average person....hospitality, hotels, restaurants, etc. If Prem is on board, no one has to worry. NCL you win. Royal Carribean, you need a Prem so we don't look at grumpy personnel or dirty tables. #10 Bar Staff....No candle: NCL, you win again. I love the "healthy shot" I got on NCL. Here, I just see grumpy bartenders, with the exception of the guys from St. Kitts. So, that's it. Let's see who wins: NCL 7; RC 3.....Been cruising 30 plus years, and I say it as I see it. I love you NCL, and I'll be back!!! Read Less
Sail Date: November 2015
Well we got the cruise threw the casino & it saved us 1600 THAT was the ONLY GOOD THING ABOUT IT!! I Thought it was horrible dirty over crowed food stunk over priced ..pool packed and dirty nothing for kids you pay & WAIT FOR all ... Read More
Well we got the cruise threw the casino & it saved us 1600 THAT was the ONLY GOOD THING ABOUT IT!! I Thought it was horrible dirty over crowed food stunk over priced ..pool packed and dirty nothing for kids you pay & WAIT FOR all of it I did not like ANY of it nothing the island stunk & we got one stop because they made the choice with no refund & I know people like cruises but NEVER again !! lines were long you have to wait for everything cabin was small & noisy all day & night ..then I tryed to get my service charge back( what a rip off) !! & emailed them for months& nothing no money no reply..DO NOT CRUISE Norwegian ever! WE will never again !.Id had cheaper vacations that were 10 times better! & I wont ever go in November again bad time of year weather sucked & all old people! Read Less
Sail Date: August 2015
If you are thinking of cruising on the Norwegian Gems, please do not be put off by negative comments on this site. My husband and I have cruised on the RCl, P and O, Thomson and Cruise and Maritime an decided to give NCL a try. We were ... Read More
If you are thinking of cruising on the Norwegian Gems, please do not be put off by negative comments on this site. My husband and I have cruised on the RCl, P and O, Thomson and Cruise and Maritime an decided to give NCL a try. We were pleasantly surprised. We embarked in New York. As we are from the UK, NCL were able to offer us a flight deviation to enable us to spend a few nights in New York before our cruise. We were given a free night before the cruise at the fantastic Hilton Hotel in New York. On the morning of the cruise transfer to the port was so smooth. We were picked up by a hired mini van and taken to the port as there were only four of us transferring from the hotel. At the port, we were given information on where to go and what to do. Yes we had to Queue, but NCL had over 2000 people to get onto the ship and the queue went down very quickly. Our rooms were ready by 1.30pm and our cases arrived at 3pm even though they said we may not get our cases until 6pm. The entertainment was fantastic and Dan Dan the cruise director made everyone feel welcome. We found all the staff very friendly. The food was great and it was good to choose where and when you ate each day. The cabins were clean. The shower was bigger than any of the other ones we had on previous cruise lines. Coming from the UK we did find the drinks expensive, but they were the same price as we had paid in New York. People moan about gratuities going on your bill each day, but if you pay these up front before your cruise it is so much better. Would definitely cruise with NCL again Read Less
Sail Date: April 2015
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to ... Read More
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to you. No bus ride the ship and platform to deck 5 are there. The ship is beautiful and has such features as bumper cars, North star skydiving ,the circus swing roller skating etc. The negative is the time to wait to do any of theses activities is long . For example, waited 40 minutes for a five minute bumper car ride. Skydiving requires a 1 hr class for a minute free ride. The staff is fine but they have not jelled together. Many unclean dishes and plates lying around. Chairs in solarium and butted together so to max people sitting but uncomfortable to get into. Food was excellent and shops were overpriced high end. Crew mostly Chinese since ship will redeploy to china. I felt we were the trial runs for the crew to take care of. restaurants seemed chaotic at times due to those who had reservations and others who did not. Overall good time on the ship. Shows were fine and exotic. Momma mia great. Excellent singers and dancers. cabin had virtual balcony but audio was off some nights. good space and design. Read Less
Sail Date: November 2014
This was my second time on a cruise ship, but this time I was on the Breakaway. When first boarding, it was a smooth transfer onto the ship. Once on we where allowed to roam on the ship until our quarters where ready (last min checks where ... Read More
This was my second time on a cruise ship, but this time I was on the Breakaway. When first boarding, it was a smooth transfer onto the ship. Once on we where allowed to roam on the ship until our quarters where ready (last min checks where done). Once they announced that we could go to our rooms, we headed there. Upon entering the room, it was an instant WOW! the room was spotless, comfortable and had a large balcony, overseeing the ocean, Large bathroom with shower. Once out of port and on the ocean, you did not realize you where cruising on the ocean. The ship was very stable and at times you forgot you where on the ocean until you went out on deck to view it. Service was second to none, I had never been so pampered in my life. The crew was very polite and helpful. They did not want you to have any worries, just to enjoy the cruise. After the first day on the ship and some helpful tips from the crew, I was able to navigate around on the ship as though I was a crew member. There was something to do every night, the entertainment, food & spirits. Even the other guest where fun. One thing I noticed, is while moving around the ship is the children had a place to have there fun. I had made a lot of friends while onboard. It just made the cruise even better. Then there was the ports we stopped at. At each of these locations we where treated to some great fun and met some fantastic tour guides, I know I will never forget some of them. I had such a great time that we have booked another cruise on their new ship the Escape and will be bringing a large group this time. Thanks Norwegian! Read Less
Sail Date: October 2014
Listen up folks. I am a long time cruiser and did cruise with Carnival one previous time. This trip was 8 nights out of NYC on the Splendor and there were 18 of us, 5 of them children. We chose Carnival because the price was right for the ... Read More
Listen up folks. I am a long time cruiser and did cruise with Carnival one previous time. This trip was 8 nights out of NYC on the Splendor and there were 18 of us, 5 of them children. We chose Carnival because the price was right for the majority of our party but this trip has proved the reality in that saying "you get what you pay for!" Let me start by saying that we booked our trip 10 months in advance with Carnival and I had confirmed on several occasions with our "vacation planner" that we would be seated at 6pm dining altogether and worst case scenario would be that we would be at 2 round tables side by side, which we were ok with. For many of you experienced cruisers, you probably know that when you cruise with a large party you rarely see everyone during the day and often dinner is the only time you are all together, so this was extremely important to us to sit together. Fast forward to embarkation day, none of us were seated together and in fact we weren't even seated in the same dining room! I did speak to the maître d, who was rude and never once made eye contact with me who stated "there is nothing I can do". After going back a second time to him, he slid a form my way and said he could try to get us 8:15 seating together. Well he gave us that seating, but no one was happy with it. We sucked it up and took it b/c it allowed us to spend time together and break bread like we had planned but NONE of the children (ages 2-5) ate with us once because it was too late. This resulted in the parents having to spend 4 hours of their evenings feeding kids and then themselves. I subsequently went to guest services 3 times in hopes they would try and assist me in some way, but again, "there is nothing we can do for you". Nothing? Really. The food was terrible on this boat, my meals were often served to me cold and a few nights I opted to skip dinner completely b/c the cold lousy food coupled with the mediocre service I had experienced wasn't worth my time. At times, we found ourselves scouring the ship for a place offering food but often pizza was the only thing available. It was "decent" and to say we ate pizza for majority of our meals, is the unfortunate truth. But here's the thing, when I cruise on my favorite cruise line, the staff is usually falling over themselves wanting to ensure that you as their guest are enjoying yourself; knowing you by name, knowing what you drink, willing to listen if there is a problem and finding a way, no matter the cost, to fix that problem. Repeatedly on Carnival this was not the case. We were never treated as guests and felt a burden to most of the staff. A few times, when I asked a staff member where something was, I was told, "I don't know, go ask someone else." What??? It begs the question, has the automatic gratuity comprised the service once provided to cruisers? In regards to their Cheers package, all adults in the same stateroom must get it in order for one person to enjoy it. This was a problem! Not everyone drinks, or at least not excessively enough to want to spend the money on a drink package, but yet some did want it but could not get it b/c their roommate did not drink that much. Bogus. I will say with most certainty that we will never chose to sail with Carnival again and will be sure to let anyone who asks know of our experience. I will say the Camp Carnival staff was amazing, my kids had a great time and they were great with the kids and had many many activities that were truly enjoyed! Other than the camp staff and my room steward, this boat left a lot to be desired. If you are looking to cruise but need to save money by using Carnival, I would suggest you postpone your trip a little longer and keep saving and splurge a little more on the price. Trust me it's worth it. Read Less
Sail Date: November 2013
We decided for Breakaway because no flying involved. The ship has no Wow factor. Its big on the outside but inside too many small rooms. The staff were very cold and rude esp. in the shop area. The maid was overworked no assistant. We ... Read More
We decided for Breakaway because no flying involved. The ship has no Wow factor. Its big on the outside but inside too many small rooms. The staff were very cold and rude esp. in the shop area. The maid was overworked no assistant. We cruised 17 times and this is the first time our room steward worked alone. He has no time to talk to us. The line to drop off kids is 2 miles long and my son refused to go to kids club because it was boring. Shows not very good. We left early most time. I became very sick of the smoke from the casino. You have to pass the casino for various locations. We ate at Washbi /garden buffet/ and a Japanese place. Most places we ate we have to paid cover charges and tips and at the end of the cruise they still take out 12 bucks a day a person to pay for the waiters staff. On and off the ship for islands no musics no welcome like the other ships. We docked next to the Norwegian sky in Bahamas and had to looking over there for entertainment. We overheard many people complaining of losing in the casino and vowed never to come back again. I guess that's all they care about is to make money out of people in the casino. If you are not into gambling or a smoker please don't choose this one. Read Less

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