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2 Helpful Votes
Sail Date: December 2016
I am writing this review simply because of two people: My dinner table was 149 in the CHIC dinning room. Teyla and Caetano were the names of the two people who waited on me. Those two made the whole trip most enjoyable. If you are ... Read More
I am writing this review simply because of two people: My dinner table was 149 in the CHIC dinning room. Teyla and Caetano were the names of the two people who waited on me. Those two made the whole trip most enjoyable. If you are lucky to have them wait on you, it will be the most pleasurable experience - and be sure to meet Olga (the head waiter). As for the entertainment on board - spectacular. The only negative comment is that the daily shopping specials in the middle of the main lobby - set up on tables - was a bit much and cheesy. The entertainment rooms are of the highest technical quality that I have ever seen. The layout of the ship is excellent. The Windjammer is a general dining hall - not fit for such large number of people - and was uncomfortable. Staff there not so friendly. Lines always in guest services. Read Less
1 Helpful Vote
Sail Date: December 2015
We flew from Glasgow to Newark and stayed overnight in New York, prior to boarding the Norwegian Breakaway on 20 December 2015 for a 7 day Christmas Cruise to Florida and the Bahamas. The ship was very busy as you might expect. I have ... Read More
We flew from Glasgow to Newark and stayed overnight in New York, prior to boarding the Norwegian Breakaway on 20 December 2015 for a 7 day Christmas Cruise to Florida and the Bahamas. The ship was very busy as you might expect. I have nothing bad to say about the cabin, the crew or the entertainment as it was all good. However, I do think they need to rethink their port stops as there are only three and it appears that they regularly miss at least one of them, making it a long time at sea. The itinerary was meant to be: Day 1 & 2: At sea Day 3: Port Canaveral, Florida Day 4: Great Stirrup Cay (private Island) Day 5: Nassau, Bahamas Days 6 &7: Two days The ports are sandwiched between two days at sea on either end of the cruise and as there are only three, they are important. Our first port was meant to be Port Canaveral on day three of the cruise, where many families had spent a lot of money arranging trips to the Space Centre and to Walt Disneyworld. For whatever reason ( it was never explained) the ship didn't arrive in the port until 2 pm which meant that all visits were heavily curtailed. I felt really sorry for some of the families who had spent a small fortune on travelling to Disney but only managed a couple of hours there. Furthermore, as the ship was so late in berthing, the RCI Anthem of the Seas also pulled in alongside which meant that there was insufficient transport to take passengers away from the port. An absolute logistical disaster. The following day was meant to be spent at Great Stirrup Cay, NCL's private island and everyone on board was really looking forward to it, given the previous day's events. By mid-morning, we were still at sea and it wasn't until after 11 am that the Captain came on to the PA to announce that we wouldn't be going there as the tenders couldn't get in. Fair enough, I thought, as this was always a possibility. Later on, whilst checking online and speaking to the crew, this is a common occurrence for this destination and the tenders often don't make it. As an alternative, we travelled to Nassau early, but it was pitch dark and no one left the ship. There will always be adverse conditions that affect the ability of the ship to berth at certain ports, however NCL should reconsider this itinerary if they arrive late at the first stop and often don't make it to the second. I might cruise with NCl again, but I cannot recommend this itinerary for the reasons given; its too high risk. Read Less
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Sail Date: December 2015
So, here I am on the Anthem of the Seas. I got off a 12 day cruise on NCL's Breakaway. I am currently on Royal Carribean's new Anthem of the Seas until Saturday, December 19th. I have been curious to cruise RC for years ... Read More
So, here I am on the Anthem of the Seas. I got off a 12 day cruise on NCL's Breakaway. I am currently on Royal Carribean's new Anthem of the Seas until Saturday, December 19th. I have been curious to cruise RC for years because I keep hearing how great it is. For those of you who cruise NCL and think you are missing out, fear no more. Here is what I can tell you: #1 - Beautiful Royal Carribean Ship. They win in the decoration department, over NCL. #2 - Cabin. Although I have a balcony on this ship, and on NCL, I generally sleep under the bridge, with just a window, I have to say that NCL wins. The cabin is always immaculate on NCL, and the cabin stewards do that extra little something that make you feel special. You can laugh, but I miss the triangular fold on my bath tissue! #3 - Cafeteria. Although I do not like going to the Garden Cafe because of kids touching everything, I have to give it to NCL for quality of food in this area. I cannot say anything great about the RC food in this area. The tables were full of discarded dishes and food. I have NEVER seen that on NCL. It seems RC scrimped on bussers to clean the areas. Not good. #4 Casino. Hands down, NCL WINS. Although I love the LARGE non-smoking area and hope that NCL will SOON adopt a small smoking area policy, there is NO comparison with the Casino Staff. Here on RC, forget getting a cup of coffee in the mornings, in the casino. They look at you like you are crazy and direct you upstairs. Pastries? Sandwiches? You must be from another dimension to expect this. Not even a complimentary drink during free table lessons. People in this casino are cold, unwelcoming, and not very good at thinking about making gamblers happy. #5 Food in main dining room. So far, NCL wins. My food last night was cold, the night before just mediocre. Although NCL needs to step it up in this department, I keep dreaming about the beef slider I had on the last night and how nothing can compare. #6 Embarkation: NCL - you win. All documents in place, no confusion, no repetitive questions. No problem with website. #7 Talent: Royal Carribean - your talent is exceptional, shows a bit contrite, but singers and bands beat NCL hands-down. #8 Public areas. Royal Carribean, you win. I love the forward 270 degree bar area/theatre. I also love the multiple, larger, less crowded venues. Seating is fabulous. #9 Friendliness of overall staff: NCL has Prem (Breakaway), and Prem, you're the man. Nothing but perfection, and I for one appreciate it. Prem is in charge of most everything that affects the average person....hospitality, hotels, restaurants, etc. If Prem is on board, no one has to worry. NCL you win. Royal Carribean, you need a Prem so we don't look at grumpy personnel or dirty tables. #10 Bar Staff....No candle: NCL, you win again. I love the "healthy shot" I got on NCL. Here, I just see grumpy bartenders, with the exception of the guys from St. Kitts. So, that's it. Let's see who wins: NCL 7; RC 3.....Been cruising 30 plus years, and I say it as I see it. I love you NCL, and I'll be back!!! Read Less
Sail Date: November 2015
Well we got the cruise threw the casino & it saved us 1600 THAT was the ONLY GOOD THING ABOUT IT!! I Thought it was horrible dirty over crowed food stunk over priced ..pool packed and dirty nothing for kids you pay & WAIT FOR all ... Read More
Well we got the cruise threw the casino & it saved us 1600 THAT was the ONLY GOOD THING ABOUT IT!! I Thought it was horrible dirty over crowed food stunk over priced ..pool packed and dirty nothing for kids you pay & WAIT FOR all of it I did not like ANY of it nothing the island stunk & we got one stop because they made the choice with no refund & I know people like cruises but NEVER again !! lines were long you have to wait for everything cabin was small & noisy all day & night ..then I tryed to get my service charge back( what a rip off) !! & emailed them for months& nothing no money no reply..DO NOT CRUISE Norwegian ever! WE will never again !.Id had cheaper vacations that were 10 times better! & I wont ever go in November again bad time of year weather sucked & all old people! Read Less
Sail Date: August 2015
If you are thinking of cruising on the Norwegian Gems, please do not be put off by negative comments on this site. My husband and I have cruised on the RCl, P and O, Thomson and Cruise and Maritime an decided to give NCL a try. We were ... Read More
If you are thinking of cruising on the Norwegian Gems, please do not be put off by negative comments on this site. My husband and I have cruised on the RCl, P and O, Thomson and Cruise and Maritime an decided to give NCL a try. We were pleasantly surprised. We embarked in New York. As we are from the UK, NCL were able to offer us a flight deviation to enable us to spend a few nights in New York before our cruise. We were given a free night before the cruise at the fantastic Hilton Hotel in New York. On the morning of the cruise transfer to the port was so smooth. We were picked up by a hired mini van and taken to the port as there were only four of us transferring from the hotel. At the port, we were given information on where to go and what to do. Yes we had to Queue, but NCL had over 2000 people to get onto the ship and the queue went down very quickly. Our rooms were ready by 1.30pm and our cases arrived at 3pm even though they said we may not get our cases until 6pm. The entertainment was fantastic and Dan Dan the cruise director made everyone feel welcome. We found all the staff very friendly. The food was great and it was good to choose where and when you ate each day. The cabins were clean. The shower was bigger than any of the other ones we had on previous cruise lines. Coming from the UK we did find the drinks expensive, but they were the same price as we had paid in New York. People moan about gratuities going on your bill each day, but if you pay these up front before your cruise it is so much better. Would definitely cruise with NCL again Read Less
Sail Date: April 2015
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to ... Read More
The ship is high tech on the high seas. Arrived at port of liberty at 1015 am and was on the ship at noon. There is no special advantage to being a diamond member since people sit in relation to time scheduled by the computer assigned to you. No bus ride the ship and platform to deck 5 are there. The ship is beautiful and has such features as bumper cars, North star skydiving ,the circus swing roller skating etc. The negative is the time to wait to do any of theses activities is long . For example, waited 40 minutes for a five minute bumper car ride. Skydiving requires a 1 hr class for a minute free ride. The staff is fine but they have not jelled together. Many unclean dishes and plates lying around. Chairs in solarium and butted together so to max people sitting but uncomfortable to get into. Food was excellent and shops were overpriced high end. Crew mostly Chinese since ship will redeploy to china. I felt we were the trial runs for the crew to take care of. restaurants seemed chaotic at times due to those who had reservations and others who did not. Overall good time on the ship. Shows were fine and exotic. Momma mia great. Excellent singers and dancers. cabin had virtual balcony but audio was off some nights. good space and design. Read Less
Sail Date: November 2014
This was my second time on a cruise ship, but this time I was on the Breakaway. When first boarding, it was a smooth transfer onto the ship. Once on we where allowed to roam on the ship until our quarters where ready (last min checks where ... Read More
This was my second time on a cruise ship, but this time I was on the Breakaway. When first boarding, it was a smooth transfer onto the ship. Once on we where allowed to roam on the ship until our quarters where ready (last min checks where done). Once they announced that we could go to our rooms, we headed there. Upon entering the room, it was an instant WOW! the room was spotless, comfortable and had a large balcony, overseeing the ocean, Large bathroom with shower. Once out of port and on the ocean, you did not realize you where cruising on the ocean. The ship was very stable and at times you forgot you where on the ocean until you went out on deck to view it. Service was second to none, I had never been so pampered in my life. The crew was very polite and helpful. They did not want you to have any worries, just to enjoy the cruise. After the first day on the ship and some helpful tips from the crew, I was able to navigate around on the ship as though I was a crew member. There was something to do every night, the entertainment, food & spirits. Even the other guest where fun. One thing I noticed, is while moving around the ship is the children had a place to have there fun. I had made a lot of friends while onboard. It just made the cruise even better. Then there was the ports we stopped at. At each of these locations we where treated to some great fun and met some fantastic tour guides, I know I will never forget some of them. I had such a great time that we have booked another cruise on their new ship the Escape and will be bringing a large group this time. Thanks Norwegian! Read Less
Sail Date: October 2014
Listen up folks. I am a long time cruiser and did cruise with Carnival one previous time. This trip was 8 nights out of NYC on the Splendor and there were 18 of us, 5 of them children. We chose Carnival because the price was right for the ... Read More
Listen up folks. I am a long time cruiser and did cruise with Carnival one previous time. This trip was 8 nights out of NYC on the Splendor and there were 18 of us, 5 of them children. We chose Carnival because the price was right for the majority of our party but this trip has proved the reality in that saying "you get what you pay for!" Let me start by saying that we booked our trip 10 months in advance with Carnival and I had confirmed on several occasions with our "vacation planner" that we would be seated at 6pm dining altogether and worst case scenario would be that we would be at 2 round tables side by side, which we were ok with. For many of you experienced cruisers, you probably know that when you cruise with a large party you rarely see everyone during the day and often dinner is the only time you are all together, so this was extremely important to us to sit together. Fast forward to embarkation day, none of us were seated together and in fact we weren't even seated in the same dining room! I did speak to the maƮtre d, who was rude and never once made eye contact with me who stated "there is nothing I can do". After going back a second time to him, he slid a form my way and said he could try to get us 8:15 seating together. Well he gave us that seating, but no one was happy with it. We sucked it up and took it b/c it allowed us to spend time together and break bread like we had planned but NONE of the children (ages 2-5) ate with us once because it was too late. This resulted in the parents having to spend 4 hours of their evenings feeding kids and then themselves. I subsequently went to guest services 3 times in hopes they would try and assist me in some way, but again, "there is nothing we can do for you". Nothing? Really. The food was terrible on this boat, my meals were often served to me cold and a few nights I opted to skip dinner completely b/c the cold lousy food coupled with the mediocre service I had experienced wasn't worth my time. At times, we found ourselves scouring the ship for a place offering food but often pizza was the only thing available. It was "decent" and to say we ate pizza for majority of our meals, is the unfortunate truth. But here's the thing, when I cruise on my favorite cruise line, the staff is usually falling over themselves wanting to ensure that you as their guest are enjoying yourself; knowing you by name, knowing what you drink, willing to listen if there is a problem and finding a way, no matter the cost, to fix that problem. Repeatedly on Carnival this was not the case. We were never treated as guests and felt a burden to most of the staff. A few times, when I asked a staff member where something was, I was told, "I don't know, go ask someone else." What??? It begs the question, has the automatic gratuity comprised the service once provided to cruisers? In regards to their Cheers package, all adults in the same stateroom must get it in order for one person to enjoy it. This was a problem! Not everyone drinks, or at least not excessively enough to want to spend the money on a drink package, but yet some did want it but could not get it b/c their roommate did not drink that much. Bogus. I will say with most certainty that we will never chose to sail with Carnival again and will be sure to let anyone who asks know of our experience. I will say the Camp Carnival staff was amazing, my kids had a great time and they were great with the kids and had many many activities that were truly enjoyed! Other than the camp staff and my room steward, this boat left a lot to be desired. If you are looking to cruise but need to save money by using Carnival, I would suggest you postpone your trip a little longer and keep saving and splurge a little more on the price. Trust me it's worth it. Read Less
Sail Date: November 2013
We decided for Breakaway because no flying involved. The ship has no Wow factor. Its big on the outside but inside too many small rooms. The staff were very cold and rude esp. in the shop area. The maid was overworked no assistant. We ... Read More
We decided for Breakaway because no flying involved. The ship has no Wow factor. Its big on the outside but inside too many small rooms. The staff were very cold and rude esp. in the shop area. The maid was overworked no assistant. We cruised 17 times and this is the first time our room steward worked alone. He has no time to talk to us. The line to drop off kids is 2 miles long and my son refused to go to kids club because it was boring. Shows not very good. We left early most time. I became very sick of the smoke from the casino. You have to pass the casino for various locations. We ate at Washbi /garden buffet/ and a Japanese place. Most places we ate we have to paid cover charges and tips and at the end of the cruise they still take out 12 bucks a day a person to pay for the waiters staff. On and off the ship for islands no musics no welcome like the other ships. We docked next to the Norwegian sky in Bahamas and had to looking over there for entertainment. We overheard many people complaining of losing in the casino and vowed never to come back again. I guess that's all they care about is to make money out of people in the casino. If you are not into gambling or a smoker please don't choose this one. Read Less

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