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Sail Date: May 2015
Boarding the ship was long process of checkpoints and no direction on were to start boarding to get on ship and all staff concerned w/rite away was getting picture to charge you for which occurred more often then would of liked. Cruise ... Read More
Boarding the ship was long process of checkpoints and no direction on were to start boarding to get on ship and all staff concerned w/rite away was getting picture to charge you for which occurred more often then would of liked. Cruise staff was pushing add on's the whole way to getting on board which took hours. Waiting like cattle in staging area with no seats and then we finally get on board and room wasn't ready till late in evening and had to sit around waiting to change into swimming suit. Buffet was packed with fellow travelers who by the way were rude and obnoxious. Bad departure spot to pick, the city mentality was felt whole cruise, dirty looks and disgusting behavior of five boroughs,etc. Room was not fully cleaned and stocked, bare minimum done and steward only smiled or did more when flashed cash. This cruise was all about making more money for Norwegian - Art and Jewelry Stores/Auctions, Casinos-need i say more. Also, smoke filled lobby's with no smoking permitted and drunk people with no care for other passengers. Kids club was only good part but many drunk parents just dropping kids off for long hours so they may party like animals. No supervision of children running wild all over boat, cruise staff service w/no smile unless waiving cash. Cruise director strutting around in short tight skirts and passively ignoring cruisers with legit complaints w/smile and waive of excuses while partying herself. Couldn't wait to dock in Bermuda - was breath of fresh air, from dealing with ship staff and fellow passengers. people on island were friendly and humble, enjoyed every minute, should of flown out instead. Once back on ship continued to experience also high cost drinks w/no alcohol and long waits in lines for all activity's and most activity's were geared towards selling more items on ship. Would of enjoyed just a nice calm relaxing cruise with a friendly staff and personal touch to service,instead met with a constant staff money grab and no smiles w/poor service. Finally docked for final departure and were once in again tagged like cattle into color coded groups to get off ship which took forever and then the final smack in the face was picking up bags in claim area which all our bags were scattered and thrown around which took forever to locate. No goodbye, no thanks for letting us bleed you dry for more money, just a get off for our next victim's and quick!!! This is a fair warning to all rite thinking consumers that don't want to waste their money and be bled for more, the reason they have low startup offerings for cruise is because they get the rest from you on board, you don't get a choice either, unless you want to starve or go without the bare minimum essentials. Shop carefully and read small print. Don't make same mistake we did! Read Less
Sail Date: May 2015
I have sailed on NCL 5 times and three other cruises on other lines. This one was, by far, a nightmare. The Breakaway is BIG. We had a full ship. Four thousand guests, over 1,000 staff. This cruise sold inside cabins for as low as ... Read More
I have sailed on NCL 5 times and three other cruises on other lines. This one was, by far, a nightmare. The Breakaway is BIG. We had a full ship. Four thousand guests, over 1,000 staff. This cruise sold inside cabins for as low as $450.00, with the third guest at half price. Kids went free. the clientele that this cruise attracted was LOUD, Boisterous, Drunk, and Rude. Kids running free all over the ship...in restaurants bars even the casino. People eating themselves into a coma at all hours. The bars had people at them at 9:30AM. The smell of alcohol was overwhelming in the elevators as I went to breakfast. I had a balcony aft cabin. The word SMALL doesn't come close to describing it's size. Two people our size, (5ft-140lbs and 5'4" 130lbs. could not walk passed one another. We each got into bed one at a time. The room attendant was very unfriendly right from the start. He seemed tired of it all. This was the Breakaways" third or fourth round trip to Bermuda and Michel was tired. Leaving the ship was easier than getting on it. The embarkation process was like a cattle call. We arrived at the ship at 10:30AM. Did not get on board till 1:30PM. No luggage, cabins were not made up. I am a GOLD LATITUDES card holder, and have sailed with NCL before. But never again. Read Less
3 Helpful Votes
Sail Date: April 2015
Our family of 4 (two 8 yr old boys) have sailed RC a few times before and have always been delighted. To save up $ for vacation and look forward to it as the months wind down is always so exciting and bonds our family. From the moment we ... Read More
Our family of 4 (two 8 yr old boys) have sailed RC a few times before and have always been delighted. To save up $ for vacation and look forward to it as the months wind down is always so exciting and bonds our family. From the moment we got on this ship, I've wanted to cry from all the stress, rudeness of crew and other passengers, ineptness of how the boat should function, etc. It has been such a let down and I am furious at RC for ruining our special family time. I can never get this back. It's the last day of our cruise and I am sitting in our room writing this while my kids are watching TV. Why? Because the kids club is closed (and even when they are open - good luck not having your kids trampled in the small room with 5x too many kids). There is no room at the pools because all the seats are miraculously taken at 6 in the morning by everyone saving seats by putting towels on them (even though there is a sign not to save). Any fun kid things on the daily agenda don't take place until after 10pm when my kids are sleeping. This boat is huge, there is seemingly fun things to do, but expect to wait in very long lines with other passengers that are just as pissed off as you are. The stress is everywhere and everyone is yelling at eachother - including the crew. Epic, epic fail RC. If you make a bigger boat, don't just quadruple the passengers, make sure the other areas (pool, kids club, etc) can handle the increase in passengers too. Wish real life had do-overs. Tough pill to swallow that we spent all this money for such an unfortunate experience. Do yourself a favor and skip this ship in favor for one of their other ships. Read Less
Sail Date: September 2014
I would not suggest this ship to others. I have been on cruises not a picky person very easy going but this was my 4 daughters 1st cruise and I was very excited for them. I had never cruised with NCL before but it had so many kid friendly ... Read More
I would not suggest this ship to others. I have been on cruises not a picky person very easy going but this was my 4 daughters 1st cruise and I was very excited for them. I had never cruised with NCL before but it had so many kid friendly activities (or so I thought) I had to book with them, WORST mistake and WORST experience ever. I walked into two extremely dirty rooms and when I mean dirty I mean hair all over the carpet, terrible smell of cigarette smoke in one room, broken toilet paper holder, seed on the bathroom counter, broken hanger on the floor in the closet, broken plastic piece in the closet, dead bug in my daughters bed, yellow stain (urine) on my sheets, white?? something (use imagination) on the green bed decorative cover that came off with water (gross) and a dirty shower. I took pictures of everything and called for a manager. He did come and said he would have the room cleaned. He also called the bug maintenance man who said "its ok its not a bed bug" but at that point I could care less it was a bug!!  I also went to the front desk who said they were full and I let them know I was not trying to move I wanted clean rooms. We had to take everything out of the room and let them clean again. When we returned it was cleaner but not clean. The most upsetting part of the ship was that when we attempted to get into the main pool I was told that it was for adults only. I was showed a man made laminated sign stuck up with tape saying adult only. I was very mad and went back to the front desk. I told them that I didn't spend all of this money for my kids to have nowhere to swim. I told them the website shows 3 water areas.....H2O which stated Adults 18 and over, the kid section with pool 3 feet, and the main pool that is shown with kids in it never saying adult only. She told me "yes we have had several complaints and have made corporate aware". I told her to show me where on the website it says adult only, she said it doesn't and again it had changed a few months ago after a child drowned in the pool. Also the part that makes the least sense is that the kids are allowed in the hot tubs which is not healthy. She told me that my children could enjoy the kid pool I told her sure my 10, 14, 14 and 17 year olds will love that. This is really false advertisement on their end. The customer service was very poor. If you asked any crew a question the normal answer was "I don't know". Food was good and if you could get a spot at any entertainment you were lucky. This ship was not designed for 4200 people. It gets so crowded that all we did was hunt for chairs stand in line for food, wait for room in the restaurants. I will be going back to Royal Caribbean. Have a fun time wasting your money and don't take the kids if you want them to have fun!! Next time we will go back to RC. Read Less
Sail Date: August 2014
I am a single parent who took a cruise with my 13 year old son from August 3-10 2014 on the Breakaway to Bermuda. I booked the trip in February, only to find out that the price dropped by 880 dollars one month before the trip. I booked ... Read More
I am a single parent who took a cruise with my 13 year old son from August 3-10 2014 on the Breakaway to Bermuda. I booked the trip in February, only to find out that the price dropped by 880 dollars one month before the trip. I booked online with my American Express card directly with Norwegian & I was told that once I paid in full, there was nothing I could do to get reimbursed. I tried to dispute the charge with American Express & in the end, I took the loss of 880 dollars, since even American Express couldn't do anything about it for me! Norwegian drops their prices to the extreme exactly one month before, so book your trip only one month beforehand in order to get the lowest price! The food at the regular buffet was like cafeteria food, so if you like to eat a good meal, you have to pay extra for the specialty restaurants. The pools are so small for the amount of people on the ship, and finding a beach chair becomes aggravating too since there are not enough beach chairs for everyone. You are not allowed to bring your kids to any of the clubs there at night, so there is nothing for kids to do after dinner. The shows on the boat were no big deal either. The only good part of my trip was getting off & going around the beautiful island of Bermuda. I was bored for most of the time while I was on this ship, plus this was my first cruise experience & definitely never cruise Norwegian ever again. Be prepared to pay for all the extra activities, because not much is covered with the price of the cruise. Staten Island, N.Y. Read Less
Sail Date: August 2014
Any body looking to go on this Ship do your self a favor and research before booking and loosing your money on this Cruise ship because after reading a lot of good reviews on the Norwegian Breakaway we decided to book a cruise to the ... Read More
Any body looking to go on this Ship do your self a favor and research before booking and loosing your money on this Cruise ship because after reading a lot of good reviews on the Norwegian Breakaway we decided to book a cruise to the Bermuda on this ship. Having already cruised down to the Bermuda and on many other cruises with RCCL, this was our first with NCL and definitely our last. First off, the ship in itself is not an open layout design cruise ship. Everything is separated throughout the ship and very difficult to remember and navigate around the ship. It’s nice but the color scheme is def not for a cruise ship out in the open ocean so the décor is not even pleasing to the eye. The Food: Oh my god the food, it is absolutely horrible and it wasn’t just us that felt this way about the food. I’m speaking for a lot of people here. Greasy breakfast with the same garbage day in, day out. Lunch is same way but they would throw in a couple of different porridge looking dishes to make their guests believe this is great food. As for dinner the menus at the Taste, Savor and The Manhattan Restaurant match exactly and the food is the exact same garbage served in the Garden Café. After going hungry a couple of times because I refused to eat the complimentary garbage being served we decided to spend more money and go try the optionl dining at Moderno Churrasqueria and Once again no joke even the guy that comes to carve the meat to your table couldn’t cut the ribs off the skewer lol…another night after going around the Garden Café a couple of times and are wondering what we can possible eat and we decided to go to La Cucina , which is what they call Fine dining Italian food. We paid and got sat down on the waterfront and after looking at the menu I realize this was the same garbage we just saw at the Café upstairs only at La Cucina someone actually brings you the garbage to your table, so we decided not to stay and got credit back on our card. So if you actually want to eat on your cruise stay away from this ship. Entertainment: well apart from two good shows, Burn The floor and Rock of Ages, there is no real entertainment for adults, because even if you wanted to actually sit down at the bars and or anywhere else on the ship for that matter there appears to be not enough seating for everyone on board. There is never a place to sit after like 7 or 8 o clock. Everyone has to arrive an hour early to everything or you’re not sitting. The parties at Spice H2O with mind you the Cruise Director Julie actually are scary because it’s literally chaos with over 1,500 people including under age kids drinking on deck and no security in sight, so I stayed away from that stupidity chaos. The comedians at the comedy club are so bad that you have to force yourself to laugh. Forced comedy is never good. The miniature golf don’t even have real golf balls, they have plastic balls that the wind just blows any which way so that’s actually as useless as tits on a bull. There was a waiting line to play ping pong, yes PING PONG lol… Absolutely no Latin entertainment. I was shocked as even non Latinos love a Latin singer/player. RCCL has wonderful Latin entertainment that makes you forget what time it is onboard, not that you really care what time it is I’m just saying. Pools and sundecks: Nobody monitors the reservation of seats and therefore unless you’re up at 5 in the morning to grab a chair and wait till sunrise forget about sunbathing. There was actually a confrontation between two individuals over this. And it’s not just the beach chairs, its all the seating in the waterfront, throughout the ship, bars, etc…Pools are such a disappointment that there is no way im going in the water with that many people. Imagine two pools that are not even that big and over 4,000 guests lol…anybody do the math on that one? Bars and Drinks: well unless you want luke warm beer, don’t buy beer on the sun decks. The cocktail drinks seem to not have much alcohol. Watered down, so make sure to ask for extra alcohol and then maybe they’ll make your drink worth the money and automatic gratuity they charge. absolute horrible experience, never again with Norwegian. Read Less
2 Helpful Votes
Sail Date: August 2014
This was my first time using NCL to cruise, I normally have taken Royal Caribbean Explorer of the Seas. My first problem was when we arrived at the Manhattan Terminal they did not offer free refreshments while we wait1ed to board the ... Read More
This was my first time using NCL to cruise, I normally have taken Royal Caribbean Explorer of the Seas. My first problem was when we arrived at the Manhattan Terminal they did not offer free refreshments while we wait1ed to board the Breakaway, Royal offers that. So by the time we got boarded from waiting we were tired and hungry. Second problem food at Garden Cafe buffet was disgusting and the food did not get any better through the cruise. The day we got on ship all I had to eat was disgusting roast which I wouldn't want to feed to my cats. This ship is definitely a nickel and dime ship. The bakery on the Breakaway charges people, where Royal gave complementary food 24 hours a day at their bakery. The crew lost people's luggage, so we took our own off the ship. We ended up with paperwork from someone else's stateroom. I found the crew on the Breakaway not as nice as the crew from Royal. We were in handicap accessible which came with a doorbell, and some people who were apparently drunk loved ringing that doorbell in middle of the night and we also had people knocking on our door all hours. When we spoke to guest services they asked my husband if he may have hit the button? Seriously? We were in bed. The crew was not great. Food at O'Sheehan was horrible. And the price rib they offered was not good. Food overall was horrible. Royal Caribbean dining was fantastic. Passengers were rude, my husband who was on scooter and I would wait for elevator and people would come and take elevator and left no roo.m for us so we had to wait for another, people left drinks on floor of elevator. Worst cruise ever. Pretty ship but I wasted all my money. They nickeled and dime us to the end, I arranged for a meet and mingle and slot pull and most didn't even show up. Makes me so mad. I couldn't even get into Rock of Ages and cirque dinner because they were booked so fast. With almost 5000 people they need more shows. If and when we cruse I'll be going Royal...worst cruise ever was August 31 2014 Norwegian Breakaway. You Need to offer snacks for free at Manhattan terminal, passes me off I spent money on food waiting to board ship...will never ever use norwegian again. And those screaming kids at dinner and on elevators caused me headaches. Parents can you nto control those kids, instead of treating them with snacks you need to discipline them   Read Less
Sail Date: August 2014
Where does one begin to describe how disgusting NCL and the Breakaway is. This was my third time sailing with NCL and will most definitely be my last! There is absolutely no reason to travel on The Breakaway now with RCCL's Quantum of ... Read More
Where does one begin to describe how disgusting NCL and the Breakaway is. This was my third time sailing with NCL and will most definitely be my last! There is absolutely no reason to travel on The Breakaway now with RCCL's Quantum of the Seas's sailing out of nearby New Jersey. The Breakaway is a very nice ship, the layout is very nice and the bars are excellent, but the Breakaway is lacking in some major areas. The cigar lounge had inadequate ventilation, that would require the outside door to remain open, but this shut off the AC in the lounge and the outside bar area. The Casino was in the middle of the ship, and the cigarette smoke would travel through 3 decks and continue on. The food was disgusting and just tasted cheap, whatever you do stay away from the bacon... the bacon was some of the most grotesque bacon I have ever eaten, and I eat everything. It was so bad I wasn't able to eat it, even a bacon cheeseburger was ruined by the taste of the bacon. It just tasted like dirty pork. Our room steward was awesome, and so were the bartenders and servers throughout the ship. The Main dining room The Manhattan Room service was excellent, but the last night the service was a disaster. This is a boat that will nickel and dime you to death. Everything seems to have an extra charge or requires a fee. We were supposed to go to Bermuda, but were diverted to Cape Canaveral Florida and Nassau Bahamas (The Ghetto of the Caribbean). I understand that there was a Hurricane and we needed to go elsewhere, but these were the best options NCL could come up with? This is an itinerary that is hundreds of dollars cheaper than what we paid. NCL refused to give anyone complementary On-board credit, even Carnival who was diverted gave their customers $100 on-board credit. Guest relations was some of the rudest, arrogant, and nasty individuals you will ever encounter in customer service. Speaking with many of the passengers the general consensus was the Ship is nice, but that was the only positive about the cruise. I will say though, speaking to first time cruisers they seemed to enjoy it, I guess not knowing any better. If you are considering NCL I would strongly discourage you from ever stepping foot on one of their ships. Royal Caribbean Cruise Line will now be my brand of choice, also Princess, Cunard are all in the NYC area. This cruise was so bad it had me considering even cruising again, do yourself a favor and avoid this ship like the Norovirus!!! Read Less
1 Helpful Vote
Sail Date: August 2014
I'm not sure why people are giving 5+ ratings on the Norwegian Breakaway, food was horrible, no drink stations for the soda package, guest services was no help, I blew fuses in my room using my hairdryer. They told me I had to use the ... Read More
I'm not sure why people are giving 5+ ratings on the Norwegian Breakaway, food was horrible, no drink stations for the soda package, guest services was no help, I blew fuses in my room using my hairdryer. They told me I had to use the one in our stateroom, problem is thear hairdryer is plugged under the counter in the room and the cord was not long enough, you had to be a very short person to use it. They nickel and dime you. The food was so bad that when I got home and started to cook I enjoyed my food, and I'm not a fan of my cooking. The glass on the railing of our balcony was so dirty, like no one cleaned it in agds, I couldn't touch the wood railing because it was greasy. I'm shocked at all the good ratings I see on this website. The food was absolutely horrible, and the freestyle dining was bad, I want main dining like it use to be. I will never take that ship anymore, I paid $2600.00 and I feel likeep I wasted it. Thanks Norwegian for taking my money. .my advice, get better chefs and look at the ratings to fix what is wrong. First vacation. Where I felt like I needed a vacation from a vacation. I came home very very unsatisfied. Kinda like I went into casino and blew all my money. Wish I could get a refund but that's not going to happen, however I'll let all my friends and family know we would t be back Read Less
Sail Date: July 2014
This ship is nice.  The food was repetative in all of the restaurants. Night after night the same food. :(  Freestyle Dining is a terrible idea. You end up waiting 20 minutes for a table, and if you happen to not hear them call your ... Read More
This ship is nice.  The food was repetative in all of the restaurants. Night after night the same food. :(  Freestyle Dining is a terrible idea. You end up waiting 20 minutes for a table, and if you happen to not hear them call your name. They just pretend you don't exist and don't even try again. The wait staff in the restaurants is completely inattentive. I came in with a half full drink every night and finished it within 10 minutes of sitting down. Only one staff member paid enough attention to offer a refill. My orders were wrong on a regular basis. The cleaning staff only clean your room at certain times during the day. So if you happen to be in there having a nap, you are SOL and they wont come back. The pool is horrendous! It's sooo tiny and it is like 7' deep. Who the hell is going to want to tread water all day long!! So stupid. Everyone just sits around the edge and I mean it only fits about 30 people around the perimeter. So everyone else just gets to bake. The customer service is by far the worst I've ever seen. I have better customer service at Taco Bell, for a $5 meal than I've got with this cruiseline for a $2000 vacation. I have tried to contact the customer service department and they took more than 2 weeks to get back to me to even say they had received my complaints in the first place. And now it is more than 2 weeks after that and I haven't heard anything back in regards to my complaints and resolve the issues I had. Cruise Celebrity or Royal Caribbean. Don't waste your time with NCL Bermuda was awesome though! Read Less
Sail Date: July 2014
this cruise was pretty bad!. let me tell you why.. there is at least 4,000 people on the ship and to make up for that there is only a small pool. It's smaller than the local YMCA pool which can fit like 100 people. They have hot tubs ... Read More
this cruise was pretty bad!. let me tell you why.. there is at least 4,000 people on the ship and to make up for that there is only a small pool. It's smaller than the local YMCA pool which can fit like 100 people. They have hot tubs as well, but boy are they dirty. I only got a chance to sit in them on one day out of seven and that was the day we ported (and the ship was empty). Had a weird smell to it and it sure wasn't chlorine. The spa is 200$ for a week pass and that was nice, but i felt like i only paid for it because i couldn't even access the pools or hot tubs out on the deck. The spa was nice for the first 4 days and then it seemed like nobody was keeping up with the hygiene of it. Towels were EVERYWHERE on the chairs, and no one knew if a chair was actually taken or just had a dirty towel on it. The water had floating stuff of who knows and really made me avoid the spa (which i paid for in full for a week) for the last few days. The ship seems to be built on purely to make money. You want SODA?EXTRA. You want alcohol? EXTRA. You want bottled water? EXTRA. You want to eat at the restaurants? EXTRA. If you go on this ship, please avoid the buffets. The meat of the day are always DRY except the day with prime rib which was pretty good. The chinese food is TERRIBLE and the american food is tolerable (Nothing to make you say WOW). I had the pleasure of eating at Teppynaki which was a blatant ripoff of benihanas, but it was great nonetheless. Also tried Le Bistro which was just mediocre for me. The staff is very nice and welcoming depending on who you talk to. but over all they all seemed great. I feel bad for them because they have to work 8 months at a time, without seeing any family and just straight at sea. I've overheard so many people asking employees about their living conditions and they all seem to avoid answering. NCL also played their episode of undercover boss only about 20000 times while i was onboard, i guess it was to "improve" employee morale, but in that show you basically helped out 5 people. A good gesture nonetheless, but i think you just avoided that problem and it shows. I'm sorry if I'm all over the place, but i'm really just trying to give you a heads up of what to expect. The casino staff shows no loyalty and are very money hungry. 90% of the dealers i encountered were very nice and welcoming, but most of the managers are straight up nasty. The director loves to BASH on people. I saw a show hosted by the cruise line, she just kept repeatedly bashed a recently married couple by saying that they won't last a week. She bashed an old couple saying that nobody wants to see you naked. She bashed a couple that met on the train and kept calling the guy a "creep" and a "stalker". No one even laughed and what kind of director does this type of stuff? She is really fake in my opinion.  The boat holds too many people. It is GIGANTIC from the outside, but you'll find yourself inside saying that the boat is small. The only "deals" i saw was the price match guarantee in the duty free shops. They sell 5 cartons of cigarettes for 150$. Thought it was a good deal so i bought it as a gift to my uncle, little did i know that i was only allowed to bring in 200 sticks. I had over 2000 and no one even mentioned that to me when i purchased them. I had to pay $80 in duties since declared it and followed the rules. Horseshoe beach is another place where we got ripped off. We bought an excursion for 30$ a person to go to horshoe beach. THEY DIDN'T LET US KNOW THAT A BUS THERE COST 4$. yeah i know, STUPID.. Another warning, they have $25 SLOTS mixed in the center of the casino. I sat down with 3 other people thinking it was 25 cents and 2 spins later my 100$ was gone. I told the lady casino manager and she merely gave me an attitude. I mentioned the problem isn't me getting my money back, I don't expect that, but at least make it more clear. I sat there for a good 5 mins and people just kept sitting down. If i didn't tell them about it, they would have been suckered as well. The iPad machine with 100$ bills for a buck a play was also stupid. NO ONE WON. Poker table has a a 10% rake. bottom line, would not go on this ship again. We ended up spending 1100$ extra between two people on top of our ticket and we didn't even buy stuff on the ship. Just the spa, an occasional soda, and the tip fee. Entertainment wasn't fit for ALL ages, more like the 30-60s age group. There was a magic show but that was pretty much it. The arcade is also terrible if your deciding to drop your kids off there. Thanks all To conclude my review, i wish NCL would listen to our problem and give us some money back, we really felt like we got ripped off, not what a couple should feel after spending their hard earned money on this vacation. I want to try their other ships, but this feeling is unshakable, especially with how we were treated by Customer service. To put more salt in my wound, they are now offering ALL inclusive trips, so you don't have to be ripped off like we did. Thanks NCL.... When people give you honest opinions we don't expect chocolate strawberries at our door, we expect ACTION. You refund people who merely complain about noise, we have had an all around bad experience and you give us chocolates. (We are not the type to complain and yell at staff for the companys fault). But i did submit a review to you and hope you read it. Read Less
Sail Date: July 2014
Let me start by saying that this was my first cruise and it has soured me to ever doing one again! My wife and I travel allot and we always stay at a resort but we thought we would give this a try and I was disappointed. Let me start with ... Read More
Let me start by saying that this was my first cruise and it has soured me to ever doing one again! My wife and I travel allot and we always stay at a resort but we thought we would give this a try and I was disappointed. Let me start with the positive stuff so I don't sound so negative because there was some very positive points to the trip, First when you start the boarding process and you see all of the people you think this will take forever but it did not..The same for the the process of getting off the ship. We took the meal plan and all of the restaurants we ate in we very good. Overall the staff was very friendly but we did notice the difference in staff if they were leaving there contract or just starting. Maltings bar was very good the bartenders there were very nice. The trip was very smooth except for the waves because of the hurricane but that was not the ships fault. The program to make sure your hands are sanitized was excellent. Our cabin was nice except for the fact that the toilet kept overflowing we called but got no response. The shower was bigger than I thought it would be. The show Rock of Ages was very good.Here is the part where I sound like a crybaby but if it helps someone else it is worth it. First the ship had over 4000 people on it that is way to many people. There needs to be a adults only floors mt wife and I were between two cabins that had screaming kids in them I understand and respect parents that want to include their kids but there also needs to be more adult only areas. The pool is way to small I did not even get to dip my toe in it. All of the hot tubs were filled with kids except the one. The decks are full of chair lounges and you are like a sardine when you sit on deck. I asked to be contacted by the spy to set up a treatment and they never did. The second biggest thing next to the screaming children is the fees that are attached to everything. The gratuity charge that is charged to everything is a joke and I am not talking about the wait staff gratuity. I am talking about the charge that you had if you got a bottle of water. Then the fact if you sat in the casino and were there for hours that you could not even have a free soda. So if you think you will be saving money by taking a cruise you might want to sit back and rethink it. I have stayed in some 5 star resorts for what I paid in the end for this cruise. I hope this helps someone if they read it. Read Less
Sail Date: July 2014
I just returned from my first family cruise on the Breakaway, I travelled with two teenagers, a tween and grandparents. I have never been so stressed after a vacation in my life. There were a few positive parts of the cruise, but overall ... Read More
I just returned from my first family cruise on the Breakaway, I travelled with two teenagers, a tween and grandparents. I have never been so stressed after a vacation in my life. There were a few positive parts of the cruise, but overall it was a terrible experience. There were far too many people on board, and it felt like we had to fight to get around every day. For starters, the pool was tiny and overcrowded with young adults, if you like to swim on vacation, forget about it on this cruise. The water slides are fun, but they become boring after the first day. The sun bathing decks are so crowded, it literally feels like you are a sardine, and since the pool is too small, there is no place to cool off. The dining options are limited if you are not willing to pay an additional $100 per person to dine in the specialty restuarants. The shows are great, just book ahead of time, Second City was fantastic. We also loved, Big Papa, at Fat Cats. The rooms are small, we had a mini suite, I can't imagine what a regular room looks like. There are extra charges for everything, it is not all inclusive, after paying so much to travel on the Breakaway there should not be so many additional charges. The other problem is that the ship is too big to dock in Hamilton so you have to take the ferry or bus to get into town. You can buy passes for everyone, but it becomes expensive quickly. The cruise should provide passes or there should be a ferry just for cruise guests. The staff was amazing, very polite and helpful, they have been trained well. This trip was a first & last for our family Read Less
Sail Date: July 2014
To start you out, I've been cruising my whole life. I'm 28 years old and I've been on 23 cruise ships (Royal Caribbean, Holland America, Norwegian, Princess, Celebrity, Carnival) . There's been some but few undesirable ... Read More
To start you out, I've been cruising my whole life. I'm 28 years old and I've been on 23 cruise ships (Royal Caribbean, Holland America, Norwegian, Princess, Celebrity, Carnival) . There's been some but few undesirable experiences along the way but I've ALWAYS enjoyed the cruising lifestyle and even turned new leafs over for many people who thought that cruising wasn't for them. JUST got back from my 7 day cruise on the Norwegian Breakaway yesterday and I now think I'm going to be taking a break from cruises. This cruise ship has totally tainted my view of a cruise. This was supposed to have been 2013 Cruise Ship of the Year?!?!?!?! This was BY FAR the worst cruise, in EVERY category, I have been on. For starters, the food was HORRENDOUS!! I can only speak for myself although every fellow passenger we met said the same thing. I actually felt like I was starved on this cruise. I'm not trying to be dramatic either! My husband and I joked that we were going to the New Jersey Landfill every time we made our way to the buffet. The buffet had NO variety whatsoever and the food had to have been recycled. The burgers were dry and the buns were dried up so they just broke into a million pieces. We hated going to the buffet but there were hardly any other options for lunch except the O'Sheehan's bar and grill which was the exact same food that they were serving up at the Buffet. We thought we would enjoy the freestyle dining aspect of the cruise but, oh boy, were we wrong! I made 2 reservations online before the cruise which I thought would be good because we do enjoy eating in the main dining room too. The Manhattan Room, Savor and Taste (all the complimentary dining halls) had the same menu each night and the food was absolutely disgusting. We ate at the Manhattan Room the first night and after that we said "we gotta go make some more reservations at the independent restaurant because we are not resorting to this place again!". Well, day 2 of the cruise, we went to book more reservations and we couldn't be every restaurant was booked until 9:30PM. This was a joke too because every night as we walked by the reservation-only restaurants (pretty much starving for some decent food at this point), there were a dozen or so empty tables from 5-9:00 at night! When we asked if we could get a table one night around 7PM, we were turned away because we did not have a reservation. My husband counted 8 open tables and no line to get in the place so we were not happy at all. We ended up eating at the landfill (really our only option). I could go on and on about how shitty the food was but hopefully you get my point. The POOL situation: 1 adult pool for 2500-3000 adults?!?! are you JOKING?! It was a like a cesspool in there before 10 am. Not one inch of that pool didn't have flesh coverage. There's a policy about saving seats also- 1 hour max. Yeah, that was bullshit. Although we got chairs every time we needed too there were MANY people who did not and MANY chairs will towels thrown over there for more than 1 hour. The showers by the pool, where you rinse yourself off, were STEAMING HOT. You couldn't stand under them for more than a second. They were the hottest hot water that would come out of your shower in your cabin. Customer Service. If you wanted to call the operator for a simple question, prepare to wait on hold for at least 5 minutes. I was blow drying my hair one night and the smoke detector went off in our room- my hair does not smoke when I blow dry it but we had to use the blow dryer provided in our room (not our own or the circuit would blow in the whole cabin) and it took 20 minutes for them to turn off the noise!! It was incredibly irritating. On a high note, the cabin and the whole ship was very clean all the time. They really do care about sanitizing the whole place which we really appreciated. Overall I would give this ship a 3 out of 10 stars. The food was the worst I have EVER experienced not only on a cruise but on any vacation I've ever been on. The service was Subpar at best. The freestyle dining experience was a nightmare. The cruise director, Julie, sucked- she was just a pretty face- not funny or entertaining at all. The shows were pretty good but the whole ship lacked things to do. Read Less
Sail Date: May 2014
If you like cigarette smoke, you will LOVE the Norwegian Breakaway. Their casino, where smoking is permitted, is right in the middle of the ship, with NO WALLS TO ENCLOSE THE SMOKE. The casino is on the 7th floor by a spiral staircase, so ... Read More
If you like cigarette smoke, you will LOVE the Norwegian Breakaway. Their casino, where smoking is permitted, is right in the middle of the ship, with NO WALLS TO ENCLOSE THE SMOKE. The casino is on the 7th floor by a spiral staircase, so waves of smoke waft up and down to the 6th and 8th floors too, which is where all the restaurants are. My wife and I are middle-aged and have both have been happy on other cruises, on the Princess Line and on the Clipper Odyssey. We have never encountered any volume of second-hand smoke like the NCL Breakaway's. My wife was totally healthy when we boarded the ship, but had a terribly sore throat and sinus within 2 days. It began when we had to wait to get into La Cuccina, an Italian restaurant where, to be fair, the food was very good, as it was at nearly all of the restaurants, including the French, Brazilian and steak restaurants. (And nearly all the staff was courteous and competent too.) But during the wait at the restaurant the smoke wafted in from the casino. We couldn't avoid it, and that was when my wife developed sinusitis. She was in pain for the rest of the trip; OUR HONEYMOON WAS RUINED. To avoid the cigarette smoke, we walked through the narrow halls at edges of the ship, where the rooms are. Because when we walked on the decks outside, every other restaurant permitted smoking. In other words, YOU HAD TO WALK THROUGH SMOKING SECTIONS TO GET TO THE NON-SMOKING SECTIONS. To truly add insult to injury, when my wife saw the ship's doctor, they charged us $140 for the visit and for a prescription that (a few days later) our local doctor told us was worthless. We saw some comedy, we played "Jeopardy!, and we had a nice photo taken, but honestly, it was all hugely overshadowed by the incessant cigarette smoke. Bermuda is a beautiful island. We went on a cruise-sponsored catamaran that was a lot of fun. But the ship's dock was 45 minutes from the parts of the island you want to see, so there was a lot of commuting time at the beginning and end of the day. To sum up, if you love hacking, coughing and wheezing, then the Nicotine Cruisers Line is the one for you! Read Less
Sail Date: August 2013
First of all I would like to start by mentioning that I have been to several cruises prior none of which were with Norwegian cruise line. To my knowledge NCL considered to be on high end side compare to some other cruise lines (Ex. ... Read More
First of all I would like to start by mentioning that I have been to several cruises prior none of which were with Norwegian cruise line. To my knowledge NCL considered to be on high end side compare to some other cruise lines (Ex. Carnival). That is not however the case in reality. Overall ship did not impress with its interior and was extremely over crowded. Pool area was seriously challenged by the lack of seating space. I would suggest this ship is re-assigned a different itinerary, as Bermuda route spends way too many days at sea and use of pools is higher than. Too many activities require extra fees. More specifically: Customer Service - most of the time I spoke to Customer Service they did not seem to be knowledgeable. For example my questions about dinner package which customers could book at the ship via touch screens, revealed that agents are not familiar with the system, nor the package. Furthermore, dinner reservations are covered by separate desk. If you have time conflicts between dinner and show reservations, prepare to bounce between two different desks. Stateroom - We decided to go with the unassigned room. Traveling with 2 kids (youngest being 2.5 year old), we found from the agent that one of the kid beds will be a cod. This would work for us. What we were assigned was a cabin with two bunker beds. Furthermore both of them were positioned above main bed. Frankly speaking I fail to understand what is the point to inquire about child age if you unable to place little kids on age appropriate bed. Having 4000 people aboard the ship, they were not able to assign any different rooms. I also find it misleading that none of the photos on ncl.com show that particular room setup. Kids programs - We did not make much use of the program, as we could only leave our 8 year old couple of hours at a time. Program does not allow you to leave a child for more than that unless you pay extra fees for private babysitter. Dinning - Most of the restaurants you have to pay for extra. Several complimentary restaurants are available. The sad thing is that they have same menu. Buffet food was good. In conclusion, Breakaway has way too many issues to address. I would not recommend it unless you traveling without kids and/or willing to spend extra money. Read Less
Sail Date: August 2013
In April of 2013, I talked my girlfriend into going on a cruise with her daughters. I wanted them to experience the almost 16 hours of daily fun and excitement that I had cruising before on Carnival's cruise line. We also brought my ... Read More
In April of 2013, I talked my girlfriend into going on a cruise with her daughters. I wanted them to experience the almost 16 hours of daily fun and excitement that I had cruising before on Carnival's cruise line. We also brought my daughter and her husband. Since my girlfriend didn't like being 'stuck' on a ship, I looked for a cruise that had a single port of call, so that she would have a few days of getting off the boat in a row. I found two ships I liked with activities for the 12 year old that sailed the week of 8/25/13. One Carnival Ship whose name I do not recall, and the NCL Breakaway. We ultimately chose to go NCL, since we could simply drive to NY and avoid the hassle of flying. During the booking process, I reviewed the cabin categories, and finally chose to purchase the spa-deck mini-suites with balcony, which included unlimited access to the spa facilities. Total cost so far, about $13,000 for 6 adults, 1 child in 2 spa suites, and 1 inside cabin. As part of the fun plan we had, we hired a limo to take us from NJ to NY. On 8/25/13, at 8AM, the Limo driver showed up with a super-size bus, and our excitement began. We enjoyed the trip to NY, and arrived at the port on schedule at 9:45AM. This cost us about $275 each way, not bad considering parking in NY alone was $210 per vehicle. We were checked in by 10:30AM, and waited to board the breakaway at 11:30am. We boarded the ship, enjoy the view from the top deck, and had lunch. We went to our Mini Suite with Balcony, and laughed at how small these rooms are, and how super-small the balconies were. The chairs barely fit. That evening we a elected to see the first performance of Cirque Dreams Jungle Fever dinner show on the ship, at a "today only discounted rate of 25% off list price." ($209). This show was amazing. We truly enjoyed everything about the show. That evening we explored the ship, and found the "Howl at the moon" dueling pianos performance and enjoyed this performance until about midnight, at which time I stumbled to bed almost drunk. Yeah!!! Since I already had about 10 drinks on day one, I decided to get the "Ultimate Beverage Package (UBP) for $49.95 per person per day". Total price about $800 after 15% included gratuity. I could now drink anything, without having to worry about how much my bar tab would be at the end of the week.....and this is where the real fun begins.... Here are the rules for the UBP, some of which you'll find out after you pay for it... 1. If you have the UBP, you can't order two drinks without both cards being present. Only 1 drink at a time. Even 2. Only drinks under $8.25 (I believe this is the amount) are included. If the drink was 25 cents more, it was not included at all, and the full price would be charged to your room. 3. All your drinks are charged to your room. At the end of the day, they remove up to 15 drinks per person. So instead of worrying about not spending over $800 in alcohol in the week, I now have to worry about if each drink I order is included, and if I'll drink enough to cover the expense of the UBP. The only pro to this was that if I didn't like a drink, I simply ordered another, but even with that, we still didn't order enough to cover the $800. Guess we don't drink the way we used to. We're now on Day 2, and we're on the ocean. So we're off the find things to do. Since we had the spa package, we went to find the spa. We checked in, and received our stickers to give us access for the week. The spa itself was simply fantastic. Super-size tubs sauna, solarium, salt room, steam room, etc.... and a few loungers. The spa was only for those 18 and over, so our 12 year old that was booked in the spa category, couldn't get in, but we couldn't 'transfer' this to our daughter who didn't stay in the spa suite. Another waste of money. At dinner time, we chose to eat at the buffet, which was OK. Although the seating areas were filled, we eventually found areas to sit. Day 3, tried to get some time on the pool deck. This is where we found out that there are a total of six loungers pool side, and more than half of the other loungers are in the shade. Try to find pictures of the pool deck on the breakaway, and you won't find many, except for NCL's CGI images. We picked a few out on the top deck in the sun, but once they started to play the music, it was so loud we just left and went back to the room and our 'private balcony'. You could hear and feel the bass from the music in our cabin, so we found other things to do...back to the SPA we went. I spent some time at the Casino tables as well, earning the 1500 points necessary to get the 'free drinks on us while at the casino'... but since I already had the UBP this didn't mean anything to me except a sign that I spent too much time in the casino. Please note, that the ship's casinos are UNREGULATED, and you may win some the first few days, but that quickly changes on return voyage, when I'm certain they change the odds. The automated card shufflers can be programmed to give out winning or losing hands as they desire. Day 4, we arrived in Bermuda, and set out to enjoy the island, which we did. Since this review isn't about Bermuda, I won't go into details on this. Day 5, St Georges. Day 6, Rained out. Our Bermuda Triangle snorkel tour which was a 5 mile out catamaran excursion was changed to a short boat ride to a near-by area, or we could cancel... we elected to cancel this excursion. Day 7, Cruising back home, and eager to get there....the ship was packed, every area of the ship were there was anything to do, was simply packed beyond capacity. The ship itself was clean (it's new after all), and the cruise staff was very polite, as I've come to expect, but when I paid $13,000+/- for the trip, I didn't expect to get nickeled and dimed on everything on the ship. Only 2 shows are included as "complementary", and those shows aren't that price of free. In the end, this cruise cost us about $20,000+/-, and ended with us never wanting to cruise again, with any cruise line. I know not all cruises are like this, but the fact that once you set sail, you're there until the end, makes us all uncomfortable cruising again. Carnival, I'm sorry I didn't come back to you instead. I never felt cramped there, and enjoyed the evening entertainment on the ships, and all at no extra charge.   Read Less
1 Helpful Vote
Sail Date: August 2013
Many people have said the ship is two crowded, its more than that, whoever designed the ship never actually followed up on it and had no idea how people behave. The good, cruising from Manhattan with no airplanes to deal with The ... Read More
Many people have said the ship is two crowded, its more than that, whoever designed the ship never actually followed up on it and had no idea how people behave. The good, cruising from Manhattan with no airplanes to deal with The stateroom attendant was wonderful given a thankless job. The food in the specialty restaurants we ate in (Cagneys, Moderno, Sushi, Le Bistro, La Cucina ) was excellent. Service was good to excellent. The waterfront is a good idea with bad execution. The bathroom was the largest of any ship we've been on, nicely done. The Bad, The ship caters to smokers. It is horribly designed when it comes to keeping air fresh, in and out. The Casino on deck 7 surrounds a tunnel which allows smoke to permeate decks 7 and 8 the entire length of the common areas. The waterfront is all smoking, our cabin was amidships and a large amount of the time we could not use our balcony due to smoke rising. We thought we found a non smoking area near the martini bar which had a smoking section aft and a non smoking section forward. Quite an unpleasant surprise that the staff opened it up to smoking and we had to leave. Complaining to the guest relations about this got us nowhere. The Manhattan, Savor and Taste restaurants are not good. The service was terrible by our waiter(s) and the food was overcooked. We went for sit down breakfast one day, and the fruit looked as if it was dried out. Sent it back. The garden buffet is basic, not as nice as other ships. Clearly the better performers were in the paid specialty restaurants. The jogging track is unusable due to size and crowds (as were the pools),we used deck 8 instead for walking and jogging. The "minisuite" we paid for was not usable as a suite. Once the daybed was made on the first day, it stayed as a bed and the room was almost impossible for three people to get around in. Should have just got a fold down bed in a regular suite forward or aft to avoid the smokers. Elevators have a mind of their own and skip floors (this is programming by engineers). The ship looked nice and had lots of things to select from, but you'd better have 2-3 options considered for activities as you are likely going to be closed out of the first choice. The little secret was even if the show says sold out, show up anyway, you may get in. Having to pay for entertainment also was bad idea. Overall- cost a lot of money and than had to spend a lot more for services that are standard on other lines. I would not cruise on this ship again, but based on what friends have said about other Norwegian ships might try. Read Less
Sail Date: July 2013
As regular cruisers this is was my first time sailing with NCL with my family and will be the last time too. The new Breakaway ship was highly over-rated and over-priced -- not to mention we had to pay up charges for almost everything on ... Read More
As regular cruisers this is was my first time sailing with NCL with my family and will be the last time too. The new Breakaway ship was highly over-rated and over-priced -- not to mention we had to pay up charges for almost everything on board which was just crazy. To start, when booking we were told we would have a bath tub for our 1 year old daughter -- we got to the room an all we had was a large shower and double sink..but no tub as promised and the reason we paid for the upgrade. Guest services offered to move us to another room but was away from the rest of the group and by that time we were already unpacked and did not want to deal with a move. Luckily, my daughter was comfortable enough taking a shower. The first night, we chose to dine at the Manhattan room, and all the video menus on-board showed the Surf and Turf special. We sat down and did not see the special on the menu..we were told they were not offering this anymore and the video team did not update the menu board -- what BS! (this was the first night!). I was furious as the menus on board all said that was one of the selections - after showing the staff they finally comped us meals at Cagney's where we were able to have to promised meal. Steak was great the lobster tail had no flavor at all and I would have been upset if we did pay for that meal. The food at the Spigel tent was sub-par and I would not even feed the steak to my dog -- and the coconut shrimp must have forgot the coconut. This was not a great dining experience at all -- and the premium seating was worse than standard seating...I love watching a show with someone's head in front of me. The water slides were cool and so was the free-fall slides. However, a ship of this size should not have only two main pools -- this was crazy especially since one was 7 feet deep and everyone would just stay on the side of the pool. And, I was asked to get out of the pool multiple times during the day with my 8-year old son as I was told it was adult only when the sign clearly said with adult supervision. After being told this twice -- I just ignored the request from then on...I pay all this money and then you tell me I can't go in the pool with my kids -- I don't think so. The kid pool, sponge bob zone, was nice kiddie pool where I could sit with my daughter, however there were way too many much older kids in there splashing too much and really not making it easy to enjoy with a baby. Almost every time we ate at a restaurant there was some issues -- if it had to do with our reservation, seating arrangements, or just the overall service, and we heard this complaint from other passengers we spoke with too. No one really stood out for service excellence or was overly nice -- most times it was always an issue -- but would be resolved at some point -- but there should be no issues at all ..and the staff should be more hospitable. And, charging me $12 dollars a day per person for cleaning my room is nuts! If you are traveling with small children (under 3) -- NCL has nothing for you where other lines like Royal usually offer baby sitting services. The guest services staff was clueless about many questions we asked and some of the on-board events were just a plain joke. Second City comedy we all got up an left the room -- it was horrible and the local community theater put on a better Rock of Ages show then the one we saw -- good this for strong drinks. The best time we had was when we were off the ship and this is just a small list of the many issues we had while aboard the NCL Breakaway. I'm very disappointed in the service, staff and ship. As mentioned earlier we will not be booking another cruise with NCL again. Read Less
Sail Date: July 2013
I'm writing this 2 hours after leaving the ship so that you get the most up-to-date information possible. We had booked a week on the Norwegian Breakaway (Norwegian Cruise Line's latest ship) which is sailing the NYC to Bermuda ... Read More
I'm writing this 2 hours after leaving the ship so that you get the most up-to-date information possible. We had booked a week on the Norwegian Breakaway (Norwegian Cruise Line's latest ship) which is sailing the NYC to Bermuda route. Having lived in Bermuda we thought it would be a great way to return to the island..what could be better than a brand new ship? It was our first cruise. We knew the ship would be very large, but anticipated that with the amount of money we spent (about $8,000 BEFORE any spending in Bermuda), that it would be a really great experience. We were wrong. I'll try and remember as much as possible so that anyone thinking of going on this cruise gets decent information. I've also taken some photos which will be attached to the review. Check-in was a breeze. We were traveling from a local destination so parked our car right at the car park by the ship at Pier 88. You cannot book Pier parking in advance so get there early. There are two large elevators which are staffed and the staff told you where to go to get to embarkation. There are plenty of NCL staff from that point on. Embarkation started earlier than we anticipated so we were on board and checked in by 11.30 am. You each receive a card with a bar code which identifies you and allows you to charge things to your stateroom. It's vital to keep that with you at all times. The ship is extremely large with a 3 story open atrium at the center. The 6th floor includes Guest Services and some restaurants, the 7th Floor the casino and the 8th Floor more bars. At each side of the atrium (fore and aft) are a bank of 8 elevators each. Beside the elevators are large open stairs. Entry was through the aft door on Deck 7 which is at the casino. Unfortunately when you come in this door, the first thing that you notice is the stink of old cigarette smoke. I hadn't realized that this particular ship is so smoke-friendly and the smell was really offputting. It also makes the ship look very used, even though it is so new. Walking through the casino, we waited (with hundreds of others) for an available elevator. Now, this is the second issue we came across. The elevators are tiny and have no real capacity for the number of guests. Waiting for one takes ages. I felt very sorry for those who were mobility restricted as they must have got sick of the waiting game after the first hour. We gave in and took the stairs anytime we needed to go anywhere. No stateroom was available for the first two hours so everyone went upstairs to Deck 15 (where the pools are located) to the Garden Cafe at the rear of the ship. (I'll comment on the food later). The Stateroom: We had an indoor stateroom on the 12th Floor as we anticipated our children would be at the Splash Academy often. It was a room on a small, but wide side corridor. The room was TINY. There is nowhere to sit. Literally nowhere. The closet can take one medium size suitcase but that is all. There are some very narrow shelves on the inside of the closet but because of the movement of the ship, everything would fall off. There was a queen size bed in the middle (two twins pushed together) and two pull down beds from the wall. The beds were extremely comfortable. That's the only good thing about the stateroom itself. Our stateroom had one towel, two used water glasses, no shampoo and no soap. The bottom rubber sealant on the bottom of the shower door had come off. The toilet wouldn't work. When we raised this with our steward, he immediately came and stocked the bathroom and the engineers came up to organize the toilet, but I got the feeling that the turnaround time for the staff was too small for them to be able to ready all their rooms in good time. (People were allowed to stay on the ship past 9.30 am on the last day, whilst new guests were going on board at 11.30  so that is a very tight window for stewards). If you have children, be careful if you have an indoor stateroom that requires them to use a ladder to get to their bunks. The bunk nearest the mini-bar has room enough to allow a ladder to come straight down. The bunk nearest the closet has no room for a ladder to be laid straight and the ladder has to come down from the corner of the bunk so that one latch does not sit on where it should. We could manage okay because of the ages of our children, but for smaller children this would be a concern. The Luggage: One of our pieces of luggage didn't arrive so I visited guest services. I found a line of about 100 people. A crew member asked us to follow him and we were shown into a back area with crew elevators. Situated outside were about 50 suitcases. We were told take a look and let me know if any of them look like yours. A couple of people recognized their cases, another couple took cases they thought might be theirs and the rest of us had to leave without cases. Mine turned up around midnight. Not exactly reassuring. Under each stateroom door the next morning was a request letter by the Captain to please check our luggage as some guests luggage was still missing! A number of the restaurants were closed that first day due to 2 weddings on board. We didn't have any problem with that, but one of the restaurants (the Bistro) was closed EVERY day due to Private Function. In fact, this extended to other places in the ship also (including nightclub). We like French food, so we anticipated that we would have eaten there at some point in the cruise..but apparently the ship had a number of large parties on board who had pre-booked exclusive use of the restaurant! It would have been good to know this BEFORE we booked. Our steward was named Fery and he was absolutely brilliant. Nothing was too much trouble for him and he was very patient with us and our two messy boys. Unfortunately, our location was poor. I realized why our stateroom was located in a small wide hallway  it was located by the housekeeping area. Whilst the area was very quiet  there was always something in the hallway  usually cleaning equipment and toiletries/towels, etc. It was just a pain to have to walk past all the time. The only time we didn't see this stuff was overnight or very early in the morning  HOWEVER  this was obviously the place where the night crew collected all the used dinner plates from guests who had left the crockery outside their rooms. So our hallway always stunk of old food and we were greeted each morning to someone else's old food  burgers, fries, ketchup; one plate having loads of squashed bananas falling onto the carpet. It was disgusting. There is nothing our steward could do about it  he was really excellent and I feel was hampered somewhat by the situation of the room. Splash Academy: This is the child play center and is split into small children, 6-9 years, 10-12 years and 13 and above. If you have a young child  register the second you get on the ship as the lines were stretching very far. It is a plain space and didn't seem hugely well equipped. One of our children used the facility a little and the older child used it once. The problem is that if you have a child at the older end of each age group- it's boring for them as the activities really are geared towards the younger children of each group. There's only so much superhero stuff and crafts that your nearly-teen wants to do so, for us, this was a waste of time. The Gym: Oh boy. The gym was well equipped but extremely small, especially given the 5,000 on our cruise. If you don't get there by 6am each morning  you will be waiting in line for a machine (any machine) and the lines go down the hallway by 8am. We didn't find any period during the day when the gym was not extremely busy. If you wish to take a class (yoga being one) then sign up as soon as you get on board as the classes fill up almost straight away. They allow waiting lists but you have to turn up on the day to see if you can get in. They fill the studio space so we had no room in our class to move without hitting someone else. The yoga class caters to the most inexperienced in the class, so those of us who had done yoga before, even minimally, pulled out of the rest of the classes. The Spa: Just as bad. Being shown round on the first day, you are shown the spa areas which looked great. I booked an expensive body wrap for the next day. On arrival the next morning, the desk was busy so I was just told to follow that man, he'll point you in the right direction'. So I went through into the corridor area and there was no,one there to show me anything. I walked around until I found the locker room and put on a towel, but had to keep my clothes with me as there were no locks for the lockers. I had to go back out to the spa desk and wait 10 minutes until I was taken to the relaxation room. The room was semi-full but some of the beds had gunk on the pillows and the beds were plastic without any covers, so you couldn't relax on them and some people were standing because they felt the beds were dirty. Rather than being relaxing  there was a couple chatting very loudly about the sex lives of their vacation party. There was no staff member maintaining the room. I was collected for my wrap, late, by a spa crew member who did nothing except talk her way through the next hour. I was literally wrapped in something, talked to and then the wrap removed and I was shown the door. I wasn't shown where I could shower, or told where I could use the pool or given any mini-massage. The crew member's sole purpose was to sell, sell, sell and I paid over $200 for the privilege of a wrap and non-stop chat. I refused to buy any products. I did make an appointment one day for a shampoo and blow out by a hairdresser. When I got there, it was the teeth-whitening technician that did the blow out as no hairdressers were around! I have to say, she did probably the best blow out I've had  but when I book a hair appointment, it should be with a hairdresser! Safety Drill: I read on another review site, someone saying that the safety drill is a lawsuit waiting to happen if anything occurs to the ship. I fully agree with that. There was a mandatory drill on the first afternoon. We attended it on time and were checked in by having our cards run through an electronic device. 30 minutes after the drill was supposed to start, the drunk stragglers started coming in and the staff was so overwhelmed that they couldn't keep track of everyone or screen their cards. Once they started the drill it lasted 30 seconds. I am not joking. 30 seconds. An announcer read how to put on a life jacket (whilst a few staff members stood in the aisles to display this) and then we were told that the demonstration was over! It would have helped if the staff member closest to us could unravel the lifejacket in order to demonstrate it  but she never did. So,we didn't even get to see that! The next day was a drill for those who missed the first one (which given how many people turned up to the first, was the majority of the ship). After the repeat drill, we received a slight slap on the wrist notice for not turning up to either of the drills. Given that we'd checked in and attended the first one, it didn't give us much confidence in the ship if anything did happen. There was no other presentation or demonstration or instruction given to guests of what to do in the event of an emergency. Laundry Service: A couple of days into the cruise, there is an offer to fill a laundry bag and they will dry clean/launder as much as you can fit into it for $24.95. Take the opportunity especially if you have children! It is a bargain given the size of the cabins and where to put your dirty laundry if they take it and do it for you! They only offer the deal once. Food: I know others have commented on the Cafe, but let's make it clear this is nothing other than a huge high school cafeteria. It has plenty of coffee and juice stations and plenty of other food stations  but the food was the same each day. Pizza for breakfast, lunch and dinner if you wanted; fries at any time; the same breakfast items always. Some of the food was great  especially the vegetarian Asian food  however this was not always offered. Burgers, hot dogs, carvery and a very limited salad were offered continually. There was always plenty of melon at each serving plus ice cream 24/7. If you eat early (beginning of the breakfast times or lunch times) only half the cafe is open, but this opens up fully at rush hour. My husband said he couldn't take any more when one day there was marshmallow and m&m pizza for breakfast. They do make omlettes for you at breakfast if you wish, but the lines were always too long for this. Other restaurants. If you wish to go to one of the specialty restaurants where you pay extra  you need to book as soon as you get on the ship as many of them fill up  especially the 5-7pm slots because of the number of children on board. This applies especially on the return journey. At many of the restaurants, it was impossible to find an early dinner slot because the ship had so many large parties on board. We definitely should have been told this in advance of booking. We went to Savor restaurant one night (this was a free one). The appetizers were good, but our entrees were bad. My fish was raw in the middle (yep, not joking) and my son was unable to cut his steak  at all. The positive to this restaurant was that it had a decent wine list and many of them were reasonably priced so it was a good choice if you wanted a bottle of wine. The other restaurant we went to on board (as we ate out in Bermuda a lot)  was Teppanyaki. It is $25 per head and $12.50 for the children. I cannot recommend it highly enough. One of our children really has no interest in food and it is an ordeal to get him to eat. Boy, did this change in Teppanyaki. Our server, Maria, was phenomenal and she was really patient  showing the children many different origami. She was a credit to the ship. On the first night our chef was Julius (really fun guy) and the second night (because we went back again it was so good), our chef was Ronnie (again, really funny). The chefs certainly tailor their routines to the age of the children at the table so it was very age-appropriate. The food was spectacular. We eat Hibachi often in New York and Connecticut, but this was the best we have had. The filet was incredibly tender and cooked just right, the seafood also (I don't eat shrimp or scallop  but all the others recommended it). My child plowed through salad, miso soup, the vegetables, two full bowls of rice, one filet steak, one chicken breast and some noodles with vegetables (which they brought him as a special request). I have never seen someone that size (he's a tiny string bean) eat so well! The staff thought it was great! The food was the best quality we had on the ship, by a long way and we ate there again a few nights later. The staff all remembered the children and us so it was great to have a chat with them all again. It was worth every penny, and more. Julius (as do most of the staff) works in many places, not just one  so he is the guy we'd also see flipping omlettes at breakfast and he always remembered our names and came round to say hi each day. Martini Bar: Mary-Jane is the waitress at the martini bar, called Shakers. She is a really lovely lady! She remembered our drinks from the first day and never forgot our names or our drinks at any point. She has a permanent smile on her face. The children were treated as well as adults. It is a nice place with a window from which to view the water, but the seats are stained (as is much in the ship). I don't know that the staff are given any time to steam clean upholstery given the hours the bar is open so that is a real let-down, but Mary- Jane was superb. In fact, when we left Bermuda (and I was crying buckets, devastated to leave my home again after revisiting it), she subtly provided me with a stack of tissues without drawing attention to me and checked that I was okay. I'm the sort of person who has my little one martini a day, so it was a nice place for me to sit and relax (other than Day 1 when a group of drunken travel agents took over most of the place and when I say drunk I mean ROLLING drunk). Smoking and Drinking and Atmosphere: I am not a prude  so don't want to sound like one, but this ship caters to the lowest common denominator. You can smoke more or less anywhere and won't be told off. The outdoor bars near the pool are always full and there are ashtrays everywhere. The air is full of drunks using the F word. Because the Atrium is open on 3 floors, that stale smoke stink on Day 1 in the Casino reaches up to the 10th floor stairs by Day 5 and there is nothing the staff can do about it. The drinking started before leaving Manhattan and never stopped. The ship offers cheap drinking packages and I think most people did that so it was cocktails for breakfast and onwards. My children got elbowed out of the way by a big family group who never shut up for 7 days, yelling into their walky talkies no matter where they were on the ship. They obviously wanted to see the Statue of Liberty when leaving port and didn't care whose children they trampled on to do it. The atrium stairs are where the ship photographers photograph families and couples so you have to wait 10 minutes if you want to use those stairs whilst photographers are busy. This happens every afternoon and evening. The outdoor hottubs (supposedly for adults only and with plenty of signs) were constantly filled with children or young adults smoking and with beer bottles or cocktails. I didn't see anyone policing that area at all. The outdoor pool loungers were taken over by 6.30 am. Not with people but with their towels and flip flops to save their spots. There was no policing of this either, despite notices each day asking people not to do this. There is very, very little to recommend this ship. What I can recommend is a) the staff who work extremely hard and are always accommodating, with a smile, b) the Martini Bar and Teppanyaki restaurant and c) Bermuda. Other than that  nothing. The atmosphere on the ship is one of large parties, chow-down, get drunk and party, loudly. This cruise is suited to those who want a cheap week of unlimited alcohol and will happily party 24/7, loudly and without any regard for anyone else. It's for those who want to eat themselves senseless in the Garden Cafe and leave a trail of abandoned food all over the ship. Lastly, it's for those who want to spend a week smoking and gambling. The ship is too big to give any sort of decent experience to each individual and it shows. It also looks used in dirty carpets, smells, stains, general wear and tear, stateroom hardware, even though it is only a couple of months old. I dread to think what it will look like in a year. I'm sorry I can't give it a decent report. I spent over $8,000 for a week for our first cruise on a new ship and didn't know what to expect, but I certainly didn't anticipate that. As I overheard one woman say on the way back I feel like I've been on this boat for a month; if I could jump over and swim home quicker, I would. As a tip: PLEASE remember that the housekeeping, bar and restaurant staff are paid very little and tips are always welcome. They don't have room in their crew bunks to keep presents so don't need any little Bermuda trinkets. Many of the staff are married couples and most of them have children they have had to leave with relatives (many in the Philippines) so they can work on board to get some sort of decent living for their families. Each crew member with whom we had a lot of contact  Fery, Mary-Jane, Maria, Julius and Ronnie  worked 110% for everyone all the time and always with with a smile. I strongly suggest you tip all the staff you are in contact with on a regular basis  in US cash. The casino cashiers can break notes into small ones. The staff are very appreciative of tips no matter how small. I noticed a lot of guests treat the staff as though they were invisible and I always feel embarassed as a guest when I see that.   Read Less
Sail Date: July 2013
My family and I had anticipated this cruise for a long time especially since we had no problems on out previous NCL sailings. We have sailed on RCL (Oasis, Liberty), Carnival (Breeze, Legend), NCL (Jewel,Gem,Epic), and Disney (Magic). ... Read More
My family and I had anticipated this cruise for a long time especially since we had no problems on out previous NCL sailings. We have sailed on RCL (Oasis, Liberty), Carnival (Breeze, Legend), NCL (Jewel,Gem,Epic), and Disney (Magic). What was supposed to be a nice, relaxing vacation turned out to be the opposite and reflected the true "New York" experience, which this ship is all about. Literally! The New York attitudes from staff, massive crowds, limited space and small tiny rooms and balconies like you would find in a cramped NY apartment. If this is what the NCL head office was going for, they hit the nail right in the head. We hadn't experienced this on previous NCL sailings. The only complaint we had on the Epic was the bathroom lay out and smokiness in the casino, which I guess they hadn't listened to guest comments because on the Breakaway, it was the same deal! On to the review! Embarkation: Fast, efficient, no complaints. We got there after the rush of the crowds and it all went smoothly. Ship Decor and Layout: The ship is very different in terms of the design NCL used to have in with their Jewel class, the Breakaway resembles more of the Epic. It is tastefully done but the layout is awful! Small corridors, not enough space for people traffic, crammed seating at the buffet and venues. This is the biggest problem. There are way too many people for the ship of this size. NCL really needs to take tips from Royal Caribbean on ship design. On the Oasis, there was plenty of space and it never felt crowded, except for normal things like when shows let out, parades, etc. On the Breakaway it always felt crowded like NYC!! Food:Basic and expected in Taste Savor and Manhattan Room. We all know NCL is all about upselling and getting you to the specialty restaurants, but for the price you pay for this ship, the menu should be better for the non fee dining areas. We did go to Le Bistro and Moderno. Both were excellent but again you are paying for it, right? Buffet was your typical buffet on NCL...acceptable, just again CROWDED! Cabin: Smallest one we have ever encountered on a ship! Ridiculous and unacceptable! Service: AWFUL! This is what would make me not want to cruise on a NCL ship again! A lot of staff seemed new and even the veterans didn't seem to care about any of your concerns. Most of the time it felt like they just said things to get you out of their face. Very arrogant and obnoxious attitudes! NCL really needs to look into this because a lot of people on here have complained about the customer service. The only person who was sincere was our room attendant who was always smiling and happy. Entertainment: We loved Sam Allen! Very entertaining but again trying to find a seat was nearly impossible, standing room only. Rock of Ages was ok, we have seen the broadway version so this was amateurish to that. Burn the floor we saw in the manhattan room. It was nice and high energy but after awhile it gets boring unless you are a dance lover. Pool Deck and Ropes Course: Pool Deck is a JOKE!! really NCL? The pool was so small, no one could swim, just stand there or sit on the outer parts of the pool. It was disgusting to see. Also when the pool did clear out, seemed like everyones spray on tan or dirty bodies came off because the pool water was brown. It was difficult trying to find a chair as well..again because there are too many people. There were a lot of fights between the staff and guests because the staff would remove the towels and belongings off the chairs if the chair hogs did not return. The slides were fun, but again overly crowded. Ropes Course was enjoyable. Ports: Bermuda was beautiful as always! Loved Horseshoe Bay and Elbow Beach! Overall: I would not recommend the Breakaway to anyone! If you are hesitant about booking this ship or thinking about canceling your cruise, do it! Go on the NCL Jewel Class or even the Epic if you want larger. Don't waste your money on here. If you really want to experience a mega ship, go on Royal Caribbeans Oasis or Allure of the Seas. They know how to design ships that don't make you feel like a sardine in a can! This was not a vacation, it seemed more like rush hour in NYC!   Read Less
Sail Date: July 2013
We planned a trip on the new NCL Breakaway for late July and just returned. I cannot begin to tell you how disappointed I was with the level of service from start to finish on our trip. To begin with I booked online at NCL.com. I called ... Read More
We planned a trip on the new NCL Breakaway for late July and just returned. I cannot begin to tell you how disappointed I was with the level of service from start to finish on our trip. To begin with I booked online at NCL.com. I called NCL a couple times to confirm items and ask about airport transfers. The gentlemen who tried to help me said there must be sold out as the rate for a transfer from La Guardia to Manhatten was coming up at $39m dollars. Yes, you read that correctly. I inquired about a hotel in NYC for the night before our cruise and was quoted $450 which included the $15.00 transfer to the ship on Sunday. I booked a room on Hotwire for $250.00 and stayed at the Michelangelo which is an amazing hotel on 51st Street not far from Times Square. We had to pay for a cab ride to the terminal but saved almost $200.00 from the get-go. Checking on-board was a please after a wait outside sorting out where to drop your bags. Unexpected bonus was they take your ID photo at check-in, rather than on the gangway as many other lines do. Security was efficient and timely. There was quite a contingent of security on-board. Far more than I believe necessary having worked for Princess Cruises in the past. The passenger to crew ratio is terrible and lines everywhere were experienced. The cabin (aft facing balcony on deck 14) was very nice. The layout was odd as the hair dryer was next to the fridge but one makes due. The mini bar was stocked with overpriced items as one would expect but then convenience does cost a bit more if you cannot live without a Pepsi at 2:00am. We removed some items to put fruit in our fridge and were charged for them. I pointed this out to our cabin steward who acknowledge the item but the $25 charge was never corrected. I have to say our cabin steward(ess)was the worst I have encountered in 30+ years of cruising. She spent more time in the passageway on her cell phone than cleaning cabins. Some days she did not stop in until 3:00pm for her morning rounds. If you were in the cabin she would refuse to clean and say just dial 00 when you are ready. This meant another memeber of the crew have to come up to clean our cabin. Room service trays sat in the passageways for up to 15 hours. I watched as crewmember after crewmeber vacuumed and moved around them with no thought of maintaining the ship. This was not only a sanitation issue but a safety one as well. Passengers in wheelchairs and scooters were hard pressed to clear the obstacle course of dishes up and down the passageways. In my experience if the crew does not maintain the passenger areas, they are not maintaining the crew only areas of the ship either. There was little Free Style about this trip. I had booked The Deluxe Romance Package before sailing. The flowers and amenities were excellent. However, when I inquired about dinner reservations at Le Bistro which was included with the package I was told we could only do so on-board and not in advance online as many had. When we made reservations 8:45pm was the earlist seating available and we only had 2 of the 7 nights to choose from. The food was mediocre and I've received better service at Waffle House. The server spent her time chatting with passengers she had met earlier on the voyage, not even bothering to offer coffee with our dessert. When we got up to leave she said we couldnt go yet and asked us to sit back down so she could prepare the check. She was in such a hurry she charged us again for a prepaid dinner. When I inquired at Guest Services they offered to check into it and I provided a copy of the package confirmation letter which I carried with me. I went to Guest Services a second time at which point The Assistant Guest Services Manager spoke to me. He said he would check into it again and took my original confirmation. When I said I had provided one yesterday, he said it should be ok in a few hours and that he would have to check with someone at Le Bistro before a decision could be made. Shows were difficult to get as the showroom is so small. If you did not know to make reservations for the show by the end of the first sea day you could not get a reservation at all. The shows Rock of Ages and Burn the Floor were decent. No award winning enteriners on this ship with the exception of Slam Allen in the Blues venue. We were able to enjoy the waterslides while in port but my friend who is 52, but only 4'11 and 85 pounds could not use the slide that drops you for safety reasons. She was too light and did not have the body weight to create enough momentum to make the high arching turn. I commend NCL on checking each person before they can use the slides to make sure they can do so safely. Burmuda was fabulous. Temps 80-85 with water temps @89. The catamaran snorkel trip was a highlight of our first port day. We were especially glad we took the tour as the guide explained we were there during their 4 day independence day celebration. What this meant is that almost every shop and restuarant on the sland would be closed. This bit of information would have been nice to know before we arrived. The Shore Excusion staff at the dock was lazy and misdirected people multiple times. We made our tour only because we read reviews ahead of time that talked about similar experiences and asked 6-8 different tour operators where to meet to make our particular tour. I took advantage of the laundry special which was not a bad deal. $25.0 for a bag full of clothes. The down side you turn them in Wednesday by 9am to have back by 5pm on Friday. @8pm on Friday after our turndown service still no clothes. I call Guest Services who tracked our laundry down and had it delivered. The service was good with the added touch of being folded into a nice wicker basket. Getting off the ship was a breeze. Customs took our form without looking at it with no passport check at all. We carried our luggage off the ship and were off by 7:45am. Wish we had not been told to schedule flights after 2:00pm as thet made for a long wait at the airport. Overall, this was the single worst cruise experience I have had as a passenger. I could not recommend NCL to my friends or family. When an NCL Cruise Consultant called me today to help book another cruise, I told him of my experiences. He said he has not received a single complaint about the Breakaway. I thanked him for calling and tadvised him that I would not be bookign another NCL cruise. Read Less
1 Helpful Vote
Sail Date: July 2013
I sailed on the Breakaway from July 7th to 14th with my husband and 2 children (4yrs and 2 yrs). Let me preface this review by saying that we have been on 9 other cruises prior to this one, sailing on NCL( 1 prior), Carnival and Royal ... Read More
I sailed on the Breakaway from July 7th to 14th with my husband and 2 children (4yrs and 2 yrs). Let me preface this review by saying that we have been on 9 other cruises prior to this one, sailing on NCL( 1 prior), Carnival and Royal Caribbean. This was a group trip so I decided to give NCL another shot since this was a new ship even though I was less than impressed with them the 1st time. I have been on new ships and some older ones so I expect to get what I paid for. This Breakaway and NCL in general is not for anyone who has a child under 4 yrs of age. Unlike Carnival and Royal Caribbean who will watch children under 4 (even babies), NCL has no options. My biggest problem with this ship is how small the rooms are!! By far the tiniest cabin I have ever had on any of my cruises. I was given an inside family stateroom which cost $5100 for the 4 of us!! There was only a queen bed 2 pull down beds and one tiny closet. No dresser no couch no table...no exaggeration. It was TINY. I walked in that room the first day and walked back out to guest services as I was certain this was a mistake for $5100. I politely asked for an upgrade and offered to pay more and was rudely told that they were 100% booked...which was not true as someone in our party was moved to another room as their original room was located right above the theater. On top of the $5100 we paid (I've been to 5 star all inclusive resorts and paid less hence me repeating the price) NCL nickel and dimed for every single thing. Room service was $4 after midnight and took forever to come. If you wanted a pizza delivered to your room it was an extra $5. I ordered 2 cups of apple juice for the kids and they wanted to charge me $2 per cup??? The specialty restaurants on the ship charge from $15 to $59 per person!!! Oh and the shows...you have to pay for those too!!! The only thing free on this ship was the buffet in the Garden Cafe. Not one night was lobster served...you would have to go to the specialty restaurant to get this and pay for it. So for that price basically all you get is a buffet and a super tiny super cramped room. This is a total rip off and if I can convince one family to not spend their hard earned money on this overrated and expensive ship then my job is done. Choose Carnival or Royal Caribbean...not NCL. Their ships are boring and are way overpriced. I would never ever recommend this cruise line or this ship to anyone. This is not coming from a disgruntled cruiser, trust me I work hard for my money and I am mad that I wasted so much money on this overrated ship where you have to pay for every single thing. You can get better deals on the other cruise lines or go to an all inclusive. Yes I know it's a new ship but it was designed poorly and definitely not worth the price. PROS: embarkation was a breeze, Cheryll our stateroom attendant was awesome,water park CONS: price, have to pay extra for everything on top of price, tiniest rooms on any cruise ship, narrow hallways, no services for under 4 yrs old, boring ship, charge for room service after midnight, only one place to eat after 11 pm, small night club (terrible DJ) Read Less
Sail Date: June 2013
We have cruised many times, on many different cruise lines in the past, and this was by far the most disappointing experience we have ever had. From the minute we stepped onto the Breakaway, we felt we had been mislead. The boat did not ... Read More
We have cruised many times, on many different cruise lines in the past, and this was by far the most disappointing experience we have ever had. From the minute we stepped onto the Breakaway, we felt we had been mislead. The boat did not feel state of the art and new- instead it smelled like smoke from the casino and felt dated. There were no open spaces or promenades like on other ships we've been on (RCCL- Independence of the Seas and Allure of the Seas and Celebrity Eclipse), and people were packed in everywhere. The rooms (we had a spa mini suite) were tiny and the balconies pathetic. There were never lounge chairs available and when we asked cruise staff for assistance we were told it was too bad and there was nothing they could do to help us. They did suggest we get up at 7:30 am to get chairs, but seeing as we were on vacation, we did not want to do that. The food on the boat was disappointing as well. Our first night, we were handed a beeper and told we would have a 45 minutes wait at the main dining room. We went to Ocean Blue the following night ($49 per person up charge) and were so disappointed. Portions were tiny, and we were told we could only have one appetizer or we would be charged more. My husband was told not to order the black sea bass entree because it was really small- we questioned the waitress as to why they would put something on the menu that was too small to be served. My risotto in Ocean Blue was fine, but was no better than the risotto I have the next night in the regular dining room. The lunch buffet at the Garden Cafe was boring and limited, and in general, there was not much food available on the boat throughout the day relative to other cruise ships we have been on. Our cabin steward (Nicole) never came to meet us the entire week we were there, and in general the cruise staff was argumentative instead of helpful and friendly. We have never experienced anything like this before. One standout on this cruise was the entertainment- Rock of Ages was amazing!!! Overall, this was a disappointing cruise for us. Do not go on the Breakaway. You can do much better- there are much nicer ships with better food and nicer cruise staff for the same price. This ship is certainly no bargain! Read Less
Sail Date: June 2013
Our family group of 13 sailed out of NYC on June 30. Ages ranged from 19-89.Veteran cruisers to virgin cruisers.All in agreement-first and last NCL cruise. Still reeling after three weeks back. How could we have paid so much and been so ... Read More
Our family group of 13 sailed out of NYC on June 30. Ages ranged from 19-89.Veteran cruisers to virgin cruisers.All in agreement-first and last NCL cruise. Still reeling after three weeks back. How could we have paid so much and been so dissatisfied? We certainly did not expect perfection but we expected a relaxing cruise. First the pros Pros-Best coffee of any cruise we have ever taken -Rachael Vibe Beach Club great! -Niki Nemis Deck 5 room Steward (not ours mind you but other members of our group)Fabulous -Olga Shakers Bar great service -Milk on buffet line ice cold! -Debarkation very smooth Kind of sad those are our pros after spending $$$$$$ to take this cruise! Now for the cons -Guest services (where do they hire these folks-some DMV office?)music too loud cannot hear-and most of the transactions handled here you had better be able to hear -Vibe Beach Club sold out by 1145am You really are not supposed to be boarding before 12n-half of our group got in the other half did not. Believe me you did not want to fend for yourself trying to get a chair. Saw many altercations over chairs. They could have auctioned off chairs by Tues. and made a lot of $ -Manhattan Room Nice room when empty-Extremely noisy. Could not even hear live band over noise. Our party of 13 had ONE waiter. No busboy, no beverage server. Unlike any other DR on any cruise we have ever taken. One drink per dinner. By Wed. we were leaving the DR to go to a bar and get drinks for our table. -Specialty DR reservations once on board FORGET ABOUT IT! We hadn't made dinner reservations prior to cruising. Party of 13, ages 19-89 who plans the week of dining ahead? We were laughed at when inquiring! We offered to split up, we offered cash, we asked why they had empty tables at 530 and yet would not seat us-the reply was they had people coming in at 7pm. Sooo NCL would rather pass up revenue than have us in and fed in an hour and a half. This is how our dining experience went the entire cruise. Freestyle my %&^$#%! -Actually saw our room steward 2 times the entire sailing-ash tray never emptied. -Room service trays sat outside in narrow hallways over two days-We are very familiar with NYC and Bermuda-you will have extra psgrs. (not 2 legged)if that keeps up. -4 days to get our laundry back-still charged -One outlet in room in balcony rooms. -Karaoke (realize for some not a big deal)1 hour hosted by a snarky cruise employee (said he was Simon from South Africa, later found out he says that to get another employee in trouble)Paying cruise psgrs would perform only to be mocked by this man and other (we thought guests)men standing by the stage. Believe it or not they were performers from the show on board Rock of Ages. Apparently NCL lets them hang out in bars in their free time and make fun of guests! -Pool area not adequate for number of guests. Very hard to find space to walk let alone snag a lounge chair. -Gym space very small very crowded not adequate for such a large ship. -Balcony rooms very small. Save your $ get an oceanview family room much larger. As you can see extremely disappointed in our experience with NCL. Very sad considering how long we looked forward to sailing on this ship. The Breakaway should carry 700 fewer psgrs. and 700 more staff. For the most part the staff tried but were terribly understaffed. NCL is missing the boat(bad pun)if they staffed DR with normal staffing they would turn over tables faster and generate more revenue through liquor sales. Instead every day of our cruise was a battle to find a place to eat. If they are having trouble accommodating family groups now, just wait until Thanksgiving and Christmas! Will be contacting Kevin Sheehan (CEO) to voice our displeasure and get some kind of explanation. We did find out the Captain was let go the day we arrived back in NYC so hopefully they are aware there are problems on the Breakaway and NCL had better fix what is broken. Read Less

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