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Sail Date: April 2019
This was a family cruise that had been planned for some time and with much anticipation. When we boarded there was no one to greet us as we entered the ship...again no one. Numerous bars were not open during the daytime and then could not ... Read More
This was a family cruise that had been planned for some time and with much anticipation. When we boarded there was no one to greet us as we entered the ship...again no one. Numerous bars were not open during the daytime and then could not prepare your cocktail of choice. Our meals were mediocre at best, dress codes were ambiguous and not adhered to. Service was exceptionally slow regardless of situation...cocktails, dinner, questions. Areas of the stateroom carpet were soiled as were other areas of carpeting. There were no chairs available by the pool only lounges and some of those were broken. We would never travel on Norwegian again. Very disappointed in the experience. I’ve cruised on Princess, Cunard, Carnival, and Holland America so I do have an expectation - even with everyone trash talking Carnival - we had a fabulous cruise with no complaints. Over the years, all others cruises were great. This one was a terrible let down. Read Less
Sail Date: April 2019
I have taken many cruises. This the worst cruise that I have taken in terms of dinning, service, and information provided. The cooking tasted terrible. The serivce at dinning room is absolutely terrible. The dinning room is almost empty ... Read More
I have taken many cruises. This the worst cruise that I have taken in terms of dinning, service, and information provided. The cooking tasted terrible. The serivce at dinning room is absolutely terrible. The dinning room is almost empty and you still have to wait to be seated and to be served. I could find any information on how to contact the restaurants. I was told that we could get shore excursion off the ship. There were no visible sign indicate this and we could not find the shore excursion offers off the ship. In fact, it seems that the off ship activities were poorly orgainized. It just seems that everything were poorly orgainized. This is also the first ship that you have register to get towl for up deck pool. Not sure why or if the registration is needed. This is actual a good ship with a lot of activities to offer. However, it did not perform up to par. Would not take this cruise again. Read Less
4 Helpful Votes
Sail Date: April 2019
This is long, Bear with me because we are blown away at how unorganized this was. My husband had never cruised before and now he says he has no desire to again. We travel frequently and are late 20s, low maintenance and organized. In the ... Read More
This is long, Bear with me because we are blown away at how unorganized this was. My husband had never cruised before and now he says he has no desire to again. We travel frequently and are late 20s, low maintenance and organized. In the service industry so I’d say more patient than most. Which is why this review is crazy especially because we only got home a few hours ago and here I am! We were ‘double swiped’ into a room in addition to our room we were assigned even though the woman had our passports, she brought back cards with two different peoples names and assigned us, our info, and cc info to their room and refused to admit her fault and kept blaming the system and insisted it was fine. It’s kind of scary to me that she looked at our passports then handed us two totally different peoples cards and called us their names HOLDING OUR OPEN PASSPORTS!!! Please don’t apply to tsa!!! It wasn’t fine as per her supervisor. 1.5 hours later it was rectified and I was still told to confirm with guest services on board to make sure my cc info wasn’t on the other room... what?! It wasn’t in there but we were called back twice to guest services to confirm our room assisgment cause they just couldn’t figure it out. All this could’ve been avoided if she would’ve have read the paperwork she was handed and actually checked instead of being on autopilot. I firmly believe this cruise was over booked. We’re from ny and did not know the week we sailed was spring break in New England, so there were a lot of kids which is fine, irs a family cruise. However the pool and hot tubs say adults only and were constantly full of kids every day. We never once got in the pool because the boat was so crowded and if you go up to the pool deck after 8am you’re not getting a chair. They simply did not have enough chairs or space for every one on board. We sat elbow to elbow with people when they finally did show up after placing towels and books on chairs for hours earlier to hold chairs they did not use til after lunch. We stopped trying to use the gym and jogging track after day 3, no matter what time of day both packed, the jogging track full of kids running around or lounge chairs obstructing it. On the night if day 1 I asked about times of shows for the week and was told there was not a single time for any show available for the remainder of the week. we booked our specialty restaurants far in advance online and thank god cause we spoke to a dozen people who said they had the same package but were told there weren’t any more reservations for any restaurant on the ship. That is unacceptable. The food in the restaurants and dining room was great, as long as you’re ok with waiting over an hour to have a meal for 2. Minimum an hour for lunch in the dining room every day. If not then off to the buffet where there is no variety day to day, food is luke warm at best, if not cold, and kids are putting food from their plates back in the buffet trays. A few days the salad bar had shredded ice berg lettuce that I assumed was leftover from Mexican night the night before and was correct when I saw it was all brown and old. Never any protein for the salad bar, just basic lettuce and a handful of veggies. Not once could I find grilled chicken to put on a salad. Oh and the ‘dress code’ my husband wore khaki shorts and a polo shirt with boat shoes to the bistro and we were told he needed long pants or we have to sit outside by the art exhibit... he asked if he put jeans on instead of khaki/dressy shorts that is preferred and she said yes. Girls inside were wearing leggings with gym sweatshirts and were fine, just makes no sense. However we were happy to oblige with the art exhibit seating after witnessing kids putting their food from their plates BACK INTO THE BUFFET TRAYS!!! No other restaurant enforced this, he wore the khaki shorts the rest of the week. We were 2 hours late to Florida due to weather, fine that’s no ones fault things happen. But due to lack of communication we were held in the meetibgpoint for 3 hours (yes 3 hours!!) before being let off the boat! We got to Kennedy center, all the shows were over, we saw one exhibit and had nothing to do the rest of the time we were there... Great stirrup cay we arrive (we weren’t getting off so we could use the pool) were relaxing outside it’s nice and quiet and after an hour they announce the port was cancelled because the water was too rough for tender boats. It looked calm to me but I’m no captain, Howrver the other ship in port seemed to be fairing just fine... again I believe they were genuinely worried about not having enough space/excursions on their island with two over crowded ships of people. This is where it got scary... now that the port was cancelled and we were sailing to Nassau everyone who was getting off was frantically running up the stairs to get seats at the pool. People came running, diving, throwing things to claim seats, fighting over seats it was unlike anything I’ve ever seen before and I work in nyc and travel via train every day! It was a DANGEROUS scene. Arrive at Nassau at 2pm, too late for an excursion, another wasted day. Next day already in Port in Nassau they didn’t move our excursion any earlier (beach day at Atlantis). Meet up was at 1010am on the ‘outside Piier’ It was chaos. No organization, no direction. Everyone was lost. Although meetup was 1010an we didn’t even walk to buses til 11, and had to be herded in a group to be shown the beach. Not relaxed and using my $100 per person excursion til noon. A whopping 4 hours. Woo hoo. DO NOT pre book excursions on their site, they don’t list all the options, just the expensive ones, then you get on board and there so many more to choose from but youcneeded to cancel/alter 48 hours in advance, conveniently given the paperwork 24 hours in advance. We had the premium beverage package. But the tasting events during the day still had an additional (although reduced) fee to attend. Why would I pay for a martini tasting for little sips of each when I can just get full sizes of each one for nothing? Doesn’t make sense and limited what we could do during the day if we didn’t want to roast in the sun with no chance of getting in the pool. Even the mojito bar had a mojito flight, cost more to get... why?! Why would I pay for small glasses of each I’ll get a full sized of each and if I don’t like it you now throw it down the drain. Does this make sense? Disembarkation for people not using the luggage service we were just guessing where to go, trying each floor, because the pamphlet said nothing about it and actually guest services told us they would announce where to go at 815... good thing we found the already massive line 2 floors up. Thanks ncl for deliberately leaving guests in the dark and causing MORE chaos by just telling everyone to wait til it’s announced so we can all run up stairs with our luggage. All in all very disappointed with Norwegian and will bring our business back to royal, you get what you pay for. **bartenders, servers and our room steward were all nice and friendly and we enjoyed talking with them although sad we got no towel animals :( Read Less
1 Helpful Vote
Sail Date: April 2019
After having been on a few cruises now, 4 in 4 years I have experienced a decent variety. The layout of this boat was odd. The running walking/jogging track was on the main outdoor deck with the pool, water slides, smoking section, and ... Read More
After having been on a few cruises now, 4 in 4 years I have experienced a decent variety. The layout of this boat was odd. The running walking/jogging track was on the main outdoor deck with the pool, water slides, smoking section, and kid pool and water play area. It was impossible to exercise there because people whom were just innocently walking were constantly in the way and when you were the innocent walker trying to get around the narrow walkway there was imminent danger of a trampling. This was the least environmentally friendly brand I have been with. They use single use plastic cups on the outside pool deck which blow in the wind and off the boat. The bathrooms use small single use shampoo and conditioner when other cruise lines large distributors in the bathroom alleviating the small plastic bottle waste. Staff were not quick to pick up empty items or cups which added to the litter. I watched some plates sit for several hours outside on the pool deck in the sun and this just had never been my experience. I was impressed by all other brands for cleanliness. This one. NO. The Great Stirrup Cay island is horrendous and Norwegian should be embarrassed to overtake this small island and turn it into a tourist dumping ground. Garbage bins over flowed. 3 cruise ships were parked at this small island, not a place to stand, or sit. Lines to long for food and drink and more disposable plastic garbage. This island disgusted me. It is the epitome of what makes human horrible in the world, overtaking something beautiful for money and ruining it. The staff on this boat must be short handed or treated poorly because this is the first cruise I have felt that the majority of the staff hated you for being there and that you were annoying them by asking for anything. Very poor customer service. My girlfriend bid on an upgrade to the Haven and thank God for that dining room and large suite with private chairs and deck or I would have jumped off and swam home. Read Less
Sail Date: April 2019
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The ... Read More
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The lines for drinks were about a 15 minute wait because the bartenders will serve their couple favourites and make everyone else wait. The food was absolutely terrible, unless you like msg with everything then you might be okay. The person I was traveling with got food poisoning the third last day from the a la carte restaurants of all things. The buffet is located right above the rear engines so you will be feeling a large rumble while trying to eat at any part of it. I would not recommend this cruise to anyone I know and would definitely never take one from ncl again Read Less
Sail Date: April 2019
We chose ncl because they had a cruise in the dates we needed.. However we have sailed royal in the past. We have never had a crew argue with is about things we aren't happy with. We usually do a cash account and with doing so ncl ... Read More
We chose ncl because they had a cruise in the dates we needed.. However we have sailed royal in the past. We have never had a crew argue with is about things we aren't happy with. We usually do a cash account and with doing so ncl suspended our account 3 times on this cruise for owing money to them since they also did not allow us to remove automatic gratuities until the last day. So with them suspending the account we weren't able to buyanything on ship or get drinks with our ultimate drink package. They still charge you taxes on beverages as well. Boarding the ship took extremely roo long and getting off the ship was like being sent through a maze. This ship has no organization the ship itself made no sense . they do not enforce the adult only areas.... For such a large ship they only had one adults pool where there were always kids. Smoking on the ship is no where near a pool not even on the same deck. The pool when we did get in it was so crowded and sorry I got out immediately because I had a hand full of hair stuck to me. . the buffet food was aweful .. Just a horrible experience Read Less
1 Helpful Vote
Sail Date: April 2019
I will start off by saying that I have cruised Norwegian Gem and the Breakaway and never had a problem, it was delightful!! However, I just got off the Escape from the 7th to the 14th of April, and from the time I stepped on the ship there ... Read More
I will start off by saying that I have cruised Norwegian Gem and the Breakaway and never had a problem, it was delightful!! However, I just got off the Escape from the 7th to the 14th of April, and from the time I stepped on the ship there was a problem!!! I and my other 9 cousins and all the handicapped passengers waited 3 1/2 hours to get a wheelchair to get on the ship. Then I get to the balcony room that I thought was going to be so beautiful but it was not!! We had about 4 inches in between the closet and bed, which made getting into the closet every day quite difficult and painful to the legs and feet. Also, in my opinion and a lot of other people I spoke to the casino was not paying very much at all. In closing I just had heart surgery in December and this was supposed to be my very restful vacation, instead my blood pressure was through the roof and swollen feet with only 2 elevators on our floor which made for a lot of walking. I complained to guest services and they gave us dinner for 9 at one of their specialty restaurants which was nice but did not make up for what we went through. I have to say I will not ever take the Escape again, I think it is time to look into Royal Carribean. Read Less
1 Helpful Vote
Sail Date: March 2019
I branched out from Royal to give Norwegian a try. I have cruised the last four with Royal and to say it bluntly I will never book with Norwegian. I am not a hard person to please in all reality just want to be able to relax and enjoy my ... Read More
I branched out from Royal to give Norwegian a try. I have cruised the last four with Royal and to say it bluntly I will never book with Norwegian. I am not a hard person to please in all reality just want to be able to relax and enjoy my vacation . This was anything but relaxing in fact this was a boring vacation and I could not wait to get off this ship. The positives I will say were our room steward and the embarkation process. The rest will not be put into the positive category. The beds were hard as a piece of plywood even with the "egg crate" on top. My four year old who can sleep pretty much anywhere said she did not get a "good sleep" and her body hurt. The bathroom was okay on the smaller side but it worked for a shower and a toilet. The balcony was very nice although we smelt cigarettes and pot being smoked almost every night. Which to each their own but I don't want my child smelling it. Maybe they needed it to fall asleep on those beds. We ventured out down to the main dining room after we got on the ship and the service was very good that time but after that the service went downhill with a few blips of good service here and there and some very nice waiters/waitresses that we left "hero" cards for because they deserved to be recognized. Things were often forgotten and took another 15-20 minutes to get and the meal was almost over by the time it came if it ever came, We asked for coffee with dessert each lunch and dinner and two out of three times we either never got it or had to ask a second a third time. The food was great the first few days then seemed to be "okay" and luke warm. The pools were nothing to be impressed with the main pool was small and the kids area was cramped . There was a waterside for the kids which was a nice amenity for the smaller children. My four year old daughter participated in the Splash Academy for kids she loved it for the first couple days then she didn't want to go anymore. That was probably more because she got to swim in the pool and thought she was going to be missing out if she was there and not with my sister-in-law and I. Speaking of my sister in law this was her 40th birthday gift and her first ever cruise I am sorry to say that she was not even impressed and as a first cruise you should always be excited and loving every minute of it. The boat itself was very noisy with the shuttering of the motors and rough waters (which I know is not the cruise lines fault) We could not go to Great Stirrup Cay which was a HUGE disappointment for us so instead of having the beach day where there are chairs and beaches they went straight to the Bahamas port. Our day out at the beach was about $120.00 between chair rental and taxi's. Which we probably would not have done if we did GSC. I had a hard time finding thinks for my daughter to do unless she was in the kids club or the pool or in the overpriced arcade.So we basically wandered around the shops and the atrium area and in our room. The TV channels were less then desired too the Guy Harvey Channel is great but it was all repeats after awhile. The favorite channels and movie channels had such long breaks between shows it was unreal to believe. Disembarkation was an ABSOULTE Nightmare.. no sense of order to anything .. People were ripping there color tags off and getting back in line and sneaking though while we waited our turns for the color tags we went and got the night before as we were instructed to. I guess to some it doesn't matter that there was a process to this. There were 5 customs agents open which didnt help matters for 4000 people trying to get off a ship. I wish this was a better experience I like having options when going out of NY / NJ area ports. Read Less
2 Helpful Votes
Sail Date: March 2019
The Norwegian Escape is a noisy, unstable ship. The ride of the ship was horrible. From the first minute we started off, I could feel way too much motion in the ship, much more so than any of the other Norwegian ships that I've been ... Read More
The Norwegian Escape is a noisy, unstable ship. The ride of the ship was horrible. From the first minute we started off, I could feel way too much motion in the ship, much more so than any of the other Norwegian ships that I've been on. There was also too much wind noise from the partitions dividing the balconies. At 7 a.m.each morning, I could hear the morning news through the wall from the cabin next to me. The walls were flimsy. When we pulled into port, my entire cabin shook from the thrusters attempting to position the ship at the dock. The telephone on the table was actually bouncing up and down while the thrusters were on. It was like having a jackhammer in the cabin. The entertainment was average at best. Reservations were required for some of the performances, which I never had to make before. Some of the performances sold out too fast because the room capacities were small. For several other activities in the Atrium of the ship, there weren't enough seats. The life jacket drill was a complete mess. Such disorganization! Instead of spreading the crowds of people out, too many people were crowded into one area of the ship. It was hot and congested. The elevators were jammed packed during this drill, and it took me a half hour just to go down two flights. The casino on board was a disappointment. It was way too small for the size of the ship. The only good thing about this ship was the food and drinks. I will never go on this ship again! Stay away! Read Less
Sail Date: March 2019
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you ... Read More
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you don’t, then, you may have to wait 20 minutes for a drink I standing at the bar. The islands - not enough time to explore. Rooms - small and that toilet... it’s tiny, yes, small toilets. If you are more than 220 pounds, then you will not feel comfortable on that toilet. It’s small... like really small. Service - you have to tip otherwise you will get the very basic service and you will not like it. Example: they can make your room but only make your bed. With a $5 tip you get your whole room done and fresh towels, and ice and extra stuff. So haven extra $$$ to tip. Nightlife - one! Yes one decent bar at night the “sky bar” that’s has a DJ. Bunch of teenagers dancing and that’s it, everyone sleeps at 1:00 am - no more life after that. Read Less

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