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126 New Orleans to Caribbean - Southern Cruise Reviews

This was my 4th NCL cruise and possibly my last! Last year we went on the Getaway and it was great so we thought the Breakaway would be great too, but boy was I wrong! Embarkation was a nightmare, lines for days, took close to 3 hours to ... Read More
This was my 4th NCL cruise and possibly my last! Last year we went on the Getaway and it was great so we thought the Breakaway would be great too, but boy was I wrong! Embarkation was a nightmare, lines for days, took close to 3 hours to get on board! Our stateroom was ready once we boarded and it was very clean, spacious and bed comfortable. The balcony was a bit small but adequate for sitting and viewing. Went up to 16th deck for cocktail where it was crowded, as I expected. I ordered a Pina Colada, couldn't taste any alcohol, I asked for a straw and was informed NCL had gone "green" and therefore no straws on board, how do they expect you to drink a frozen drink without a straw? Needless to say that was the end of me ordering drinks. The Garden Cafe Buffet during the entire cruise was disgusting, lacked flavor, and variety and was crowded due to the fact that they only had one side opened and crammed everyone to the one side. The hot food was barely warm. The food items were labeled as one item but further down the buffet it was labeled as something else yet it was the same tasteless item. The beverage machine toward the back of the ship were never working as well as the ice machines. The breakfast was the best food they served. I mostly ate spinach salad, coleslaw and sauerkraut. Meats were overcooked, dry, tasteless and the beef was chewy rubber. Ate at Taste Dining Room and the wait staff took a long time taking our order and even longer serving the food. Again the food lacked flavor and was cold. The wait staff took the order, delivered the food but felt like they treated us like I was at McDonalds and they could care less about our dining experience. Just doing their job, nothing more nothing less. We were told Moderno served different and better stuff so we checked out the salad bar, well it had the same food items as the complementary buffet on Deck 15, so not worth the money. Cigar bar was full of cigarette smokers, due to lack of smoking areas on ship. The ventilation was little to be desired. The ashtrays were rarely emptied and the 2 staff members who came in from time to time only said "No Smoking" and left. I felt they were rude. Other cruise ships allow you to smoke just outside the cigar bar while enjoying a drink. The only other areas to smoke was Deck 15 in the plastic cubicle near the children,s pool and was overly crowded, or Deck 16 where you were wind blown or got wet during rain. The Atrium Cafe was very nice and the staff working there were fabulous. Always remembering us and what we liked, made us feel very welcome. O'Sheehan,s was good. The staff were attentive, personable and the food was hot and served quickly. The Spa was great, enjoyed the hot tub, sauna, salt room, pool and heated beds, the staff were very pleasant. Photographers did take ok photos, but lacked personality. There were over 300 sick with Norovirus as well as staff, towards the end of the cruise the staff were wiping down everything. The majority of the passengers appeared to be there to drink and get drunk, were loud and I felt we were in a large biker/redneck bar. The Captain determined seas were too rough to use tinders so we couldn't get off to go to Grand Cayman. Whole right next to our ship RCL was allowing their passengers to be tindered to Grand Cayman. Either RCL didn't care about the safety of their passengers or our Captain just didn't want us to enjoy the port or was overly protective. I don't really know. The weather was good and the seas calm. We are forced to pay gratuities in advanced and while I don't mind paying the gratuities it would be nice if staff showed appreciation for its Clientele. Several were rude, lacked personality and had a I don't care attitude. NCL has gone downhill. I felt like I was on a cheap Carnival cruise. Totally disappointed with NCL, not sure if I will recommend or go on another. Read Less
Sail Date December 2018
This cruise was a very last minute booking to celebrate a 70th birthday and an anniversary. No prior research was done which was out of our ordinary. We usually research, book, then research some more on any vacation we do both in and ... Read More
This cruise was a very last minute booking to celebrate a 70th birthday and an anniversary. No prior research was done which was out of our ordinary. We usually research, book, then research some more on any vacation we do both in and out of country. With that being said....the outcome was worse then anticipated. We are local from Nola and had heard about the Breakaway being first of its kind and recently revamped sailing out of NOLA...so we figured what the heck it can't be that bad. According to staff this was the most geriatric crowd on the boat yet. Allegedly there were 30 crew and 400 passengers I'll of norovirus and 5 deaths.... once again "allegedly". What I can say firs hand is for a 10 day Western Caribbean cruise these folks were the trashiest, dirtiest group of people. Seems like everyone booking below a suite was riding free from a smokey casino win. Im not big on class discrimination but these people did it to themselves. Of course people got sick easily no one on board has ever heard of proper manners of covering their mouth to sneeze,or yawn, or using a tissue. Food was not good at any restaurant it seemed like everything was cooked in re-used grease or oil making flavors taste the same..Like burnt oil. Food was held at improper temperatures. Fortunately my family survived on bread and coffee. Vegetables and fruits are of questionable quality. Needless to say we enjoyed our days off the boat when allowed to get some decent food in when possible off the ship. I will not be booking on NCL as the cost does not reflect quality of food, service, or clientele. Read Less
Sail Date December 2018
Just finished a 10 day cruise the Carribean with stops in Honduras, Belize etc. The food was great. We especially enjoyed the restaurants. All we visited were excellent. The smoke smell around the gaming area was awful. I paid ... Read More
Just finished a 10 day cruise the Carribean with stops in Honduras, Belize etc. The food was great. We especially enjoyed the restaurants. All we visited were excellent. The smoke smell around the gaming area was awful. I paid the $75 for wi-fi but it was so difficult to work with. I used 9 minutes and finally just gave up. They charged me for the whole package despite my complaints of how ineffective it was. The entertainment was a disappointment. How disappointing they charge for a tour of the ship. Much of the charm of cruising is being lost it seems. We enjoyed the restaurants. Everything is casual but fine dining for sure. We enjoyed our cabin and deck area. The beds are comfortable and there is plenty of storage. We did not stop at the Cayman Islands because of weather. A disappointment but appreciated the Captain’s call o the side of safety. Read Less
Sail Date December 2018
It was a good price for a 10 day cruise and I thought I'd give the big ships a try. I had only had one other "big ship" cruise on the Epic that was terrible. The room was nice, but I didn't find the brown carpet very ... Read More
It was a good price for a 10 day cruise and I thought I'd give the big ships a try. I had only had one other "big ship" cruise on the Epic that was terrible. The room was nice, but I didn't find the brown carpet very cheerful. Our room steward was terrible. Room was dirty and things were not refilled/replaced. Quality of the room stewards seemed to go downhill immediately after NCL began the "automatic gratuities". Up til then our room stewards had always been excellent and friendly. Entertainment was not good for a ship like this. I expected much better, and often you couldn't even get into a show unless you arrived AT LEAST 30 minutes early and stood in long lines. The same went for restaurants... if you could get in at all... long lines and a wait. I do not like the repetitive menus of the main dining rooms... or the fact that all 3 have exactly the same menu. Taste- Savor-Manhatten Room... exactly the same menus. Buffet offered a nice variety but was always out of things like juice, coffee, silverware, pull-apart breakfast rolls... and more. Buffet did have adequate seating and empty tables every time I was there--- surprise! Lines were very long for anything. Shore excursions were ok, but not great. Grand Cayman was cancelled and we were offered NOTHING to compensate for what we thought would be the best port on our cruise. I do not plan on returning to the large ships. I feel I get much better service and equal or better entertainment offerings on the smaller ships like the Pearl, Star, Jewel, etc. Most of the entertainment is not suitable for families. I do not like what they have done with all the suites and havens.... it took away from the public and pool areas. I liked this ship better than the Epic, but would not recommend it to my friends. Embarkation in New Orleans was terrible and unorganized. Read Less
Sail Date December 2018
This 10-day getaway was the first cruise my husband & I have ever taken, & in anticipation of the crowds on a ship the size of the Breakaway we opted to splurge a bit & book in the Haven - best vacation decision EVER. As NCL ... Read More
This 10-day getaway was the first cruise my husband & I have ever taken, & in anticipation of the crowds on a ship the size of the Breakaway we opted to splurge a bit & book in the Haven - best vacation decision EVER. As NCL pledged, being a guest of the Haven afforded us over the top perks during our entire cruise. From our initial embarkation in New Orleans to any chosen daily port embarkations along with the final disembarkation, we were always provided priority head of the line access, & this type of spoiling transcended to every other aspect of our cruise as well. Our aft-facing Penthouse Suite trumped any 5-Star luxury hotel room that we’ve ever stayed in, & couldn’t have been more over the top or awesome. From the huge rear-facing balcony that had enough room & furniture for a group of 8, to a separate bedroom with a spectacular ensuite bathroom complete with a large soaking tub & separate shower - both with windows overlooking the balcony & ocean beyond, this layout was unbelievable. In addition, the suite had another small guest bath complete with a shower - perfect for a husband’s ‘private’ place, ha. ;-) Also included with this suite was a super sweet Butler, Choi, who treated us to different afternoon goodies every day & would also deliver room service with a smile at any time. Even though these aft-facing suites aren’t on deck 16, they still come with full Haven access, & the way we saw it, the walks back & forth did us good by countering the additional daily caloric intake we were allowing ourselves. The Haven compound on deck 16 is accessed by your keycard, & is basically a private oasis within the ship. It consists of a comfortable lounge area with a bar, a very nice private restaurant that serves complimentary breakfast, lunch, & dinner (extremely tasty food & great service), a courtyard area with a small pool & two hot tubs, & multiple seating areas. Upstairs from this courtyard area were additional cozy seating areas & numerous lounge chairs, & access to a very nice private outdoor deck area. With these fairly large areas only accessible to approximately 150 maximum guests at a time (we rarely saw more than 30 other people at any given time), this ‘breathing room’ without any crowds whatsoever is really what the Haven is all about. Because we enjoyed the serene Haven areas so much, we honestly didn’t spend too much time in the Breakaway’s common areas. We did enjoy numerous hours at the aft bar of H20 Spice because of the plentiful & comfortable seating areas & the smoking allowed policy, had several great Margaritas at Jimmy Buffets Margaritaville, enjoyed a dinner at Ocean Blue (exemplary service but only so so food), & my husband raved about the sushi he had several times at Wasabi. But in the end, & after each occasion of seeing & sometimes fighting the crowds in the popular common areas, we continued to look at each other at some point & agree that it was time to return either to our amazing suite retreat or the calmness of the Haven confines. In summary, this review is obviously geared more toward praising the numerous perks & comforts that come with booking the Haven. Is it more expensive? Definitely. But is this expense something worth saving & splurging for? Without a doubt! We enjoyed a luxury experience of a lifetime, met some wonderful folks, & loved every second of living like VIPs for ten days!! Read Less
Sail Date December 2018
We chose this Norwegian cruise for the ports of call. We have been to the Caribbean a number of previous times and we liked that this cruise was leaving from and returning to New Orleans, LA. We were interested in seeing Roatan Island, ... Read More
We chose this Norwegian cruise for the ports of call. We have been to the Caribbean a number of previous times and we liked that this cruise was leaving from and returning to New Orleans, LA. We were interested in seeing Roatan Island, Belize, and Costa Maya. These were new stops for us. The Breakaway is the largest Norwegian cruise ship that we have been on. It had its good points and some downside points for us. One of the main issues is the number of venues where entertainment was provided and the need to make reservations to see the included entertainment. It was new to us and a bit confusing. The smaller venues didn't have a lot of seating and in the case of the Headliner's venue, you just sat in rows on uncomfortable wooden chairs with no table near-by to set your cocktails on. There was no dedicated lounge with seating and a dance floor to go dancing. The musical duo who performed most regularly at the Atrium, set-up their equipment in the middle of the small dance space making it unsuitable for dancing. We enjoyed the performance in Syd Norman's Pour House the best as far as entertainment, but the dance floor was unusable because the performers were on it most of their act. The food in the Taste and Savor restaurants was excellent. We preferred these two smaller restaurants rather than going to the larger Manhattan Dining Room. Service all throughout the ship was first class. Our excursions through the cruise line were professional and we felt safe and well-taken care of. There was one mechanical breakdown of a bus which was dealt with promptly and we missed one excursion in the port of Grand Cayman due to weather conditions and the fact that it was a tender port. The Christmas decorations were very pretty and made the cruise feel a little more special. My husband really enjoyed the Ropes Course, also. Read Less
Sail Date December 2018
The Breakaway is a fantastic ship! Embarkation was a fairly easy process, although there were thousands of people getting on board at the same time. Disembarking was fairly easy as well, although I thought that having to stand in line ... Read More
The Breakaway is a fantastic ship! Embarkation was a fairly easy process, although there were thousands of people getting on board at the same time. Disembarking was fairly easy as well, although I thought that having to stand in line outside for an hour wasn't great. I thought that the groups were called too close together and too many people were trying to be scanned off at the same time. I think that maybe the groups could be called at longer intervals, making it a smoother process getting off the ship. Getting off for shore excursions was very easy! The ship pulled up right to the dock (except for Grand Cayman), and we walked right off. There was always some type of transportation to and from the boat, which made it very easy, because some of those docks are long!! I loved the way the crew met us at the dock with a cool washcloth and a drink before we got back on board. Very refreshing! All the public spaces on the ship are incredible. So many pretty places to gather as a group or to sit for a quiet conversation or game. I loved all the venues for dining, especially the Manhattan Room. The food was excellent except at the Cirque de Solais. That was definitely not worth the price we paid. Other than that one meal, I was truly pleased with the food. We ate at the Garden Cafe every morning for breakfast and lunch. The variety of food that was offered daily was fantastic; there was always something new to try. My only recommendation would be more small meals or snack-type foods available late-night at O'Sheehan's. The buffet closes before the entertainment is over for the evening, and after dancing, we were looking for a snack. A full meal at 3:00 am is a daunting prospect, and the nachos, although excellent, got a little old on a 10-day cruise. The entertainment was excellent. Burn the Floor was one of the best shows I have seen on land or sea. I loved the variety of music available every day...something for every mood. I do wish there had been more live music at poolside. We spent a lot of time there, and the afternoon band was great, but the mornings were kind of quiet. The staff could not have been nicer or more accommodating. No matter who you talked to, everyone was friendly and helpful. I loved meeting people from all areas of the world; this ship truly has an international staff. Our cabin steward, Dinesh Singh, was fantastic!!! Our room was always spotless, and anything we asked him for was done immediately. He was always friendly and smiling, no matter the time of day! This ship is spotless!! No matter where you were, someone was always cleaning something. The bathrooms were always clean and stocked with necessities, and that is not an easy feat with 3000+ passengers on board! Our cabin was wonderful - very comfortable and spacious enough for three adults to share. We had a balcony room, and it was marvelous. I loved going out on the balcony at all hours, watching the sea and sky. This upgrade was worth every penny! This was a fantastic vacation, and I can't wait to sail on Norwegian again. Of all the cruise lines I have been on, this was my favorite. If you've never been on a cruise before, do it. Sail Norwegian! You'll have a fantastic time!! Read Less
Sail Date December 2018
My husband and I wanted to see New Orleans and chanced upon this cruise. We cruised with NCL when we crossed the Panama Canal and thoroughly enjoyed ourselves, so we thought we would attach this cruise to our NOLA visit. We got upgraded to ... Read More
My husband and I wanted to see New Orleans and chanced upon this cruise. We cruised with NCL when we crossed the Panama Canal and thoroughly enjoyed ourselves, so we thought we would attach this cruise to our NOLA visit. We got upgraded to a balcony and really enjoyed it. There was no one looking onto us in the balcony and, even though we could hear our neighbours if they were to talk, we do not see them. Dining was the biggest disappointment. Selections were not spectacular even though we can find something we wish to try every evening. The only memorable dinner was the prime ribs at Manhattan one evening and the braised oxtail at the buffet on another. There were a couple of rock concerts which were very loud. The best show was Burn the Floor. In addition, we enjoyed the magician as well as the juggler. Overall, service was not up to standard. A couple of times, the person showing us to our table in Manhattan took us to the wrong area and couldn't find the designated table even though they had the floor plan in hand (this is also the first cruise I've seen them with floor plans in hand). I used to be impressed by the room steward who make up the room as soon as you leave it even though they were nowhere to be seen. On this one, you see the stewards around, esp. their buckets, vacuum cleaners and wagons but we could be in and out of the room several times during the day and still return to an unmade room! Grand Cayman was to be the highlight of this cruise but we were not allowed to go ashore. The captain said it was because of big swells but we did not feel anything and we saw an RCCL ship next to us tendering without any problem! Read Less
Sail Date December 2018
We like to chase away the winter blahs with a cruise. Although we had been to the western Caribbean before we decided to try it again, this time only planning a couple of shore excursions. The Breakaway was a really nice ship. It offered ... Read More
We like to chase away the winter blahs with a cruise. Although we had been to the western Caribbean before we decided to try it again, this time only planning a couple of shore excursions. The Breakaway was a really nice ship. It offered many entertainment venues from dancing and singing shows to comedy. We had a mini suite which was not much larger than a regular balcony room. Our balcony was the smallest we've ever had. It hardly fits 2 people and 2 chairs. Our room steward was very good and kind. The ship was very clean. Kudos to the workers as there were over 4000 cruisers onboard. Dining venues were in abundance. We did not patronize the restaurants that charge extra. We did visit all three dining rooms (complimentary). We never had to wait to be seated. If you have an early booked show you would not make it as the service can be very slow. Yes, it is best to book shows on these large NCL ships. The Garden Cafe buffet offers a large variety of food. The food overall was very good. Boarding the ship in New Orleans was a long and tedious event. This is my 3rd time out of NOLA on NCL and they still can't get organized. I've traveled twice on Carnival out of NOLA and the embarkation is smoother and faster. Getting on and off the ship at the ports were very easy and swift with the exception of Ocho Rios. The port was nothing more than an industrial cargo port. It was dirty and small, and no facilities.The parking lot could barely hold a dozen buses to transport the thousands of cruises debarking at the same time. Again, NCL proves how disorganized they can be. Debarking at home port is a breeze if you leave early enough to avoid the masses. Overall the cruise was very good. This was my second sailing on an extra large ship and probably my last. I plan to stay with small to mid size ships in the future. Read Less
Sail Date December 2018
This was our 4th cruise with NCL and this ship and overall experience was mediocre. Crowding everywhere. Quality of Freestyle dining was poor. Staff were not as friendly as our previous NCL cruises. We will consider cruising NCL again ... Read More
This was our 4th cruise with NCL and this ship and overall experience was mediocre. Crowding everywhere. Quality of Freestyle dining was poor. Staff were not as friendly as our previous NCL cruises. We will consider cruising NCL again but most likely not this ship. We are hoping that this is not an overall trend throughout NCL. Ship: seemed crowded everywhere we went. Pool Area: Small and seating was inconvenient to using the pool. Dining: Quality of freestyle buffet dining was the poorest we have ever experienced on a cruise. It was unattractive and everything seemed overcooked or dry. . . . . few vegetable choices unless you did Asian style stir fry, meats were chewy and overcooked, healthy choices few and far between. Freestyle dining rooms were not always open as stated and quality of entree's were again dry and predictably UGH. Cabin: Neat and Clean. The closet on side of bed made for a cramped movement. Usually the steward would learn our name by the end of the first day. Not this time and wasn't friendly at all. Ports and Shore Excursions: Harvest Caye, Playa Maya, we felt like were held captive if not on an excursion. Trip to Mayan Medicine tour was interesting but the bus for the ride could barely fit regular size people through the aisle or seats let alone a large person. Entertainment: Loved Syd Normans rock band. Hated the so called Broadway version of Rock of Ages and a lot of people in the back got up and left. Theater isn't as large as on some other ships and therefore requiring reservations for a number of entertainment events. Port of New Orleans was the most disorganized embarkation process we have ever experienced. Long lines around the building. Not a favorite port access for us. However, the disembarking process was very speedy. Read Less
Sail Date December 2018
I have been on many cruise lines and enjoyed them all. This was the worst experience I have ever had. They charge $7.95 for every room service order! They charge $.99 a minute to get on the internet unless you pay a $100+ fee, and that ... Read More
I have been on many cruise lines and enjoyed them all. This was the worst experience I have ever had. They charge $7.95 for every room service order! They charge $.99 a minute to get on the internet unless you pay a $100+ fee, and that still limits your time. Our shower was consistently lukewarm or cold. They take forever to make any repairs and we we usually got a message to call back later. (Once our toilet wouldn't flush, when I finally called back I was told it was a plugged line that should now be repaired; once our bathroom light went out and it took several hours for them to send an "electricain" to replace the bulb!) Our room steward ran out of cafeinated coffee for the last two days - all we were able to drink in the room was decaf! Aside from one musical, the entertainment in the theater was poor. While other ships were able to dock at a walk off at the port in Ocho Rios, we were docked at a dirt filled warehouse dock that was at least a 20-minute walk to the actual port. Worst of all was the waiting in line - at least 45 minutes in the sun to get a bus for a shore excursion, at least 2 hours each for embarkation and disembarkation although we just got waived through customs when we finally got there. Other cruise lines were always given priority. Never again, Norwegian! Read Less
Sail Date December 2018
My complaints are so minor they slip my memory. DO keep in mind I was a solo traveler (female mid-50s) and in arguably the best cabin onboard for me (16704). Embarkation was a complete cluster. Think NYC traffic, bozos everywhere and a ... Read More
My complaints are so minor they slip my memory. DO keep in mind I was a solo traveler (female mid-50s) and in arguably the best cabin onboard for me (16704). Embarkation was a complete cluster. Think NYC traffic, bozos everywhere and a completely disorganized plan. For those of us that paid the large premium for Haven it was a dismal start. There was no marked line. I had the choice of being extremely rude trying to be separated from the masses or (eventually) making the General Public feel lousy compared to my care. For me the the whole point of Haven status was the ability to disappear from public view. Instead I was on full display. Not a good start. But that was just a flash in the rearview mirror. Once someone figured out who I was I was led to a sad little room that looked like a jail visitation area. But there were yummy little bites and infused water and it was quiet. In just a few minutes we (total of 3 Haveners), were escorted to the ship and directly to our Concierge Bowen. He gave us a very rote intro to the areas, then we were directed to our suites (in mine by 12:30). Before I headed off I met my new bestie, Anita, the helm of the best-run bar ever. Even if you just drink coffee and juices, Anita ( Ineedadrink :)) is pretty much the Lady of the Haven on Breakaway IMO. The bar is open 7am-close. There are fun little bar games around 9 for those having a nightcap. I can't say enough about how well the bar service worked. Gotcha though - drink service is sporadic on the sundeck (17). The bar needs another body on sea days. Concierge - Mine was Bowen. I must say, several of us Haveners were cautious about him the first couple of days. He just seemed very stiff on a ship filled with the opposite. But by Day 3 we all loved him and on Day 10 he was a rock star. I didn't have much scheduled and probably way under-utilized his knowledge. Next time I will rely on my Concierge more. I sure hope it is Bowen. He never once led me astray. He was the one to recommend being the last off the boat. It saved me a ton of time. I also liked that I saw him all over the ship and not just with "us". He definitely had relationships with people throughout the ship, just as an excellent Concierge should. Room - 16704 I was a solo and of average size with a side of clumsiness. My suite was awesome,. The bed is king and comfy. The balcony is one of the most private on the ship. Forward is the glassed-in bath of the DOS; aft is the shower of a 2BS. Above is the sundeck. Below is the spa. My room was not ever well-cleaned. I had to request new sheets Day 7. The TV remote sucks, but they all do and there is nothing to watch. Bvlgari bath products are low quality. Remember the bath water is extremely hard so pack your own bath products, especially lotion. Storage is mind-boggling. There is an abundance of hangers (20++). Lighting is also very good so bypass packing a nightlight. I always travel with an extension plug but could have survived in this room without it. Butler!!!! I had Louis and he changed my life. I will never forget him and I still think of little trays of treats and smile remembering him. Think of Bowen, but all to yourself (or so it seems). I really tried to be a good guest, but am sure I was not. Poor Louis was lugging my empty plates, wine glasses and coffee dregs off all of the time., He started bringing me my afternoon treats as catered to my diet as possible. FYI I am a fairly obedient T1 Diabetic but did not want the line to limit my cheat options. Louis was very attuned to my food cravings. One night I was a tad ill and a sugar crash. Louis brought me orange juice and gorgeous grilled shrimp on skewers in minutes. I also saw him buzzing about in the GP a time or two. It was a great sign that "our" staff have relationships throughout the ship. Dining in the Haven was Heaven. The menu does not change but it is divine. If you do one thing, please have a taste of the chilled soup d'jour. It was not until Day 5ish that the kitchen and I came to terms. After that it was nirvana. My issue? Sizes for 3 people! It was all fantastic, but the better the food the less I eat. Good food just makes me filled and happy and it doesn't require crazy portions. So once I figured out that I could order 1 egg, 2 lamb chops, no starches, a few more beans... it was excellent. The female Maitre´d is lovely. I ate at a few of the specialty restaurants but quickly learned Haven dining was what I enjoyed. And do not forget your butler can get you anything your heart desires. Pool/Courtyard. The word is that they will open the glass cover at Port on request. I can tell you it was never opened on my 11 day trip. Our weather was almost perfect and I never felt having the top closed was a bad thing. Except for a handful of kids the area was quiet and a nice retreat to read or meditate. Meals were also served there and coffee/tea/water/snacks were available 7am-10pm. The hot tubs were just warm and sloshed into the hallway on 16 on sea days - mildew was the norm for that area. The sauna was great and never used that I saw. Back to Concierge - the area could use another body, especially at peak times. Forget the fancy robes, 24-hour butler, room service and private deck. Your Concierge is the BMOC on the ship. When you are whisked off to an event with the GP expect an escort that will lead you to the best seats for everything. The freedom of skipping massive lines easily pays for the treat of Haven. Seriously, just keep saving a little linger and then do it right. Disembark - - - per my Concierge I was the last to leave. From the lounge to starting my car was 19 minutes (6 block walk). Bowen is there to make us feel special. He was excellent. Someone needs to get me normal again! Service everywhere was top-notch (save my room steward). Not only will I remember all of the people on the ship that work so hard to make me happy, I will also remember my fellow travelers. My years are long in adventures and my favorite memories are the people I meet along the way. Everywhere on the ship there were pleasant people, but I felt a connection with my Haven Homies. We would trade ship stories and snippets of our real lives. I met plumbers, managers, artists, doctors, attorneys, longshoremen and pilots. I conversed with people of all ages and from many places. Do it again? Heck yeah and in a heartbeat. I will stick to the big ships because I am a Haven addict now and need the restaurant/bar. Read Less
Sail Date December 2018
This was my first cruise. I liked the ship as a whole and had a fabulous time. I love the staff. They were helpful, professional, and seemed like they were glad to be there. They always went above and beyond whenever they could. The ... Read More
This was my first cruise. I liked the ship as a whole and had a fabulous time. I love the staff. They were helpful, professional, and seemed like they were glad to be there. They always went above and beyond whenever they could. The entertainment was always a blast. I love James and his piano. The Martini bar was wonderful, though I do not drink alcohol, however, I was always served as well as the person who ordered alcohol. I loved Syds Pour house. The bands were fabulous. The cruise director staff was funny, encouraging and entertaining. Bingo was a blast. Now the problems. There is no basic general/sundries store, that would have been nice. There were way too many repetitious commercials on the screen in the Atrium. The jungle show had to be canceled because the sea was too rough for them to perform, which was not a problem, however, they did not tell anyone ahead of time. So at 8:30 pm, we were suddenly scrambling for alternative dinner plans. It would have been nice if the main dining rooms had menus that differed from one another. One thing that would be helpful is more is to publish menus on the App. I would go on this ship again. Read Less
Sail Date December 2018
The Breakaway had just undergone a refurb not too long ago so everything had the new look and feel. Our cabin had nice carpeting. The bed was reasonably comfortable that we slept soundly every night. The best thing about this ... Read More
The Breakaway had just undergone a refurb not too long ago so everything had the new look and feel. Our cabin had nice carpeting. The bed was reasonably comfortable that we slept soundly every night. The best thing about this particular cruise was the value received for 10 days. And as my title suggests, it achieved the right balance of sea days and port days. I particularly appreciate the two days at sea before arriving back in New Orleans. The Executive Chef was Filipino. The food was appreciably better than our prior 6 cruises. I mean, buffet food tasted like a sit down place. This was our 7th NCL cruise. Each cruise, I would scribble a question or comment to the hotel director or the cruise director. Each time, I got a phone message reply and sometimes chocolate covered strawberries. This time, however, I received nothing, not even an acknowledgment that I had to borrow a sheet of paper to write out my 7 or 8 comments and questions. One of the comments was that the ratio of crew to passenger was too low. I heard this cruise was fully booked so service suffered a bit. The buffet crew was definitely overworked. I also would have liked to be informed that several people died, and that there was "cruise crud" going around. Not full blown norovirus but something that resulted in the disappearance of all the ketchup and mustard bottles with no explanation. A final word about embarkation. It sucked. We were in line, outside, for more than 2 hours before getting onto the ship. This is ridiculous. We have one more Cruise Next reward which we plan to use in 2019. Read Less
Sail Date December 2018
We had read all the reviews possible prior to boarding on December 6th and we feared the worst. As we walked to board we asked a couple how they liked their cruise. They responded "fantastic." The embarkation process ... Read More
We had read all the reviews possible prior to boarding on December 6th and we feared the worst. As we walked to board we asked a couple how they liked their cruise. They responded "fantastic." The embarkation process actually went quite well. There was the usual excitement while in the lines and it wasn't long before we had found a high table in O'Sheehan's, and ordered drinks and chicken wings. We were on this journey with 2 other couples. This was our ninth cruise, one couple was on their fifth while the other couple was on their first. They soon joined us and we enjoyed each others company. Then it was time to explore the ship, before they delivered luggage to the room. The room was nice, but small, & the deck even smaller. We did like the little larger than usual, bathroom. The bed was pretty good, other than the usual separation that happens between the two, but the pillows were hard and terrible! We finally found some storage under the couch, two large drawers. The room service, and overall service on board, was about average. If you need hair conditioner, be sure to take some, as it is not provided, except in a shampoo mix. Take some! On board activities were sparse. Trivia, always won by the same group, that could be seen using their devices! Only a couple of crafts, & those were Origami folding in areas to small to accommodate everyone. The ship didn't have many cool areas to enjoy, as many other ships do. Boring! Prior to sailing we had made reservations in 4 specialty restaurants, 2 shore excursions and 2 of their nighttime entertainment shows. We never went to either of the shows. One excursion to Sting Ray City was cancelled, as well as the tender transportation to George Town, Grand Cayman. The specialty restaurants were fine except for the Brazilian one, all the meats were so over done or unattractive that it was very disappointing, so much so that we immediately cancelled a future reservation at that same outfit. We dined mostly in the Manhattan for dinner and the Taste for lunch with many trips around the Garden Buffet. Our night at Ocean Blue was a pleasant experience. We had a table outside and the service and meal were very good. The Japanese restaurant was enjoyed by our entire group and they sure put on quite a show. Cagney's Steakhouse was also very good. We weren't shy about going to the sit down side of O'Shehans, the wings were very good as was the nachos. Service on the bar side was very poor. Before the cruise we had read to stay away from the high table side, those remarks were right on the mark. Service inside was very good. Speaking of good service, on level 6 in the main area the bar service was very friendly and several of the bartenders were exceptional. Our first port was Cozumel. We've been there before and unless you go past the cruise ship shopping center there's not much to rave about. Rotan Bay, Honduras was next, The one street to walk, past the usual cruise ship shopping area, was narrow and was very run down. A quick glimpse of why the locals would love to leave. However, as the ship was departing the people waved goodbye to us, it seemed a very sincere display. We next docked at Harvest Caye, {Belize} NCL's little Disney like transformed island. We enjoyed our walkabout and never had to spend a dime. One person in our group thoroughly enjoyed the three zip lines. One couple took a ferry ride to a nearby island, they seemed to like the experience. Costa Maya was next. They keep enlarging their cruise ship shopping area. They've added some entertainment as people stroll by. Make no mistake, this area is packed. People crammed into the mall. When you unload 15,000 people at once it's got to be a little crowed. One lady with us found the fish eating your feet stand, to be well worth the $20. George Town, Grand Cayman was to be our next adventure. Hanging out with the sting rays in their very own city. There were early rumors that some of the excursions had already been cancelled and more might be. About then the Royal Caribbean ship next to us began tendering it's passengers into town. Soon it was announced that we would not disembark, that it was to choppy, and it would be off for Jamaica. Each passenger was awarded $22.00 for the reroute. Very disappointing, we were really looking forward to that stop. Ocho Rios Jamaica where we docked is a busy area. 3 huge ships, oh boy!! Our guide seemed to be somewhat informative on our bus ride to the rapids for our tubing ride.. Any people skills she had were short lived. After an enjoyable tubing down the river, we were off to Bamboo Beach. We were taken to our beach area and instructed to stay in our area. Soon people from another ship, were squeezed into our small space, get up & lose your dirty, old seat. Our four course lobster meal was a joke. 3 skimpy apps and a lobster you wouldn't pay for, hard & chewy. Oh yes, & there were ants everywhere, even on the food dishes. Other guides were continuously refreshing their guests drinks. Our guide disappeared and sent someone else in to try and sell $10 drinks of something. What a rip off for a $150 or so, excursion!! Stay away from, BAMBOO BEACH! The mini golf course onboard was very nice. The casino has an $80 texas hold em tourney every now and then. You get 2,000 in chips, lots of rebuys and/or re entries so you know what that means. The slots were always in heavy use, without much payouts. If smoke bothers you it might be best to avoid the casino. If you do find a spot kinda smoke free you can count on the fact someone will appear next to you quickly and light up a cigarette. In retrospect the cruise was better than expected. In closing it should be noted that there was a day onboard, toward the end of the cruise, that we noticed the salt and pepper shakers were missing from the tables at the buffet. That was a clue, the beginning of the dreaded norovirus! People were seen visiting urgent care in New Orleans after we docked. And even three days later after we got home the symptoms were apparent and we were, & are excellent washy washy washers. Read Less
Sail Date December 2018
We have only cruised on NCL once (NCL Star 2007 Mexican Riviera). Since then we've cruised Princess (Royal, 2016 Southern Caribbean) and Celebrity (2018, Western Caribbean). I don't remember a lot about the first NCL cruise ... Read More
We have only cruised on NCL once (NCL Star 2007 Mexican Riviera). Since then we've cruised Princess (Royal, 2016 Southern Caribbean) and Celebrity (2018, Western Caribbean). I don't remember a lot about the first NCL cruise except we liked the ship (easy to move around the ship probably because it was smaller, good food in the free restaurants although the wait lines were long, fairly easy to walk-in specialty restaurants without reservations. more seating around the pool). We scheduled the NCL Breakaway Western Caribbean cruise with friends, one who is very handicapped using a walker and limited to short distances. We chose a mini-suite for a little extra room and the larger balcony which was an excellent decision (8724). It was close to all of the decks associated with the atrium (decks 6,7 and 8). We used the stairs to access anything on those levels. The room: I chose this room since the bed was near the sliding glass doors leading to the balcony. It allowed more room to access the closet. Everything written about storage is true. I did like the little ottoman with the faux wood cover that could be removed and used as a tray on the couch for morning coffee. Doing so revealed a soft top to the ottoman which DH used to prop his feet while surfing on the computer. WiFi was fairly strong in the room. We did use our phones as hotspots when in port saving WiFi minutes...and that worked well, too. The bathroom is large however the double sink isn't quite as large as they seem in the pictures with the one side close to the toilet (not a lot of room but useable). I didn't like the liquid soap or shampoo in the shower (should have taken my own). I did like the shower head and the body jets (it took a little time to figure all that out). I didn't find the bathroom trashcan until the last morning when I was checking the bathroom cabinets for left-behind items. It's in the door of the cabinet on the left! The balcony: I loved it!!! We celebrated with our friends and the complimentary champagne with plenty of room for all 6 of us. Our handicapped friend had a handicapped room (12889) and though the room was huge, the balcony was one chair deep. I think most balcony rooms are the same size. I'd have been very unhappy with that. BTW, this cabin did have a fold out couch and drop-down bunk. I honestly think it would be horribly crowded with children or another couple. The ship: The Breakaway is a huge ship. It's a long walk from one end to the other...but great exercise. I haven't gotten that many steps in since I got home! The walking didn't bother me but it was pretty tough on my handicapped friend. The cabin hallways are VERY NARROW. There were folks with motorized scooters at the far end of our hallway. When they were motoring down the hall, the cabin stewards had to move their carts back and forth to allow these vehicles past. We had to duck into doorways to allow them by. It would help if there was one floor only dedicated to handicapped rooms and hallways wide enough for motorized scooters. It's a trend and ships need to keep up with it. The public areas were large enough for the masses of people, although it did seem crowed on sea days and evenings when everyone was aboard. The atrium was loud with the adjoining bar, iConcierge, Coffee Bar and Guest Services. When there was a movie broadcast on the large screen there, the words had to be projected on the screen. It was impossible to hear the actors voices. All movies really need to be in the theatre. The restaurants: The buffet took some navigating and getting used to. The stern area is the easiest to find seating since most folks are lazy and won't walk back that far! The food offered is repeated on each side. The food is fair. We ordered basic breakfast foods (cereal, sweet rolls, fruit, coffee) through room service daily...for FREE. Eggs, etc have a cost attached. We had lunch in the buffet until the last two sea days when we opted to eat lunch in Savor (or Taste), complimentary restaurants. We ate dinner twice in the main dining room (Manhattan). It was loud, too many people with a dance band made it hard to hear conversation at our table. We ate the most of our dinner meals in either Savor or Taste. They were smaller and quieter. We did have trouble in Savor twice with the waiter (table 20) putting someone else's drink bill on our charge. That was frustrating but ultimately cleared up at Guest Services. We ate in Shanghai one night and it was okay. I liked the Spring Roll and could have had a dozen of those. The Fried Rice tasted like it came from the frozen food section of the grocery store. The last night at sea, we had dinner at La Cucina, the Italian venue. It was a bust. The pasta was not al dente. It was just plain not cooked! Trust me, I know Italian cooking well. The Ocho Buco was not anywhere near the rave reviews. We didn't get our money's worth there. The bars: We used MIXX on the nights we had reservations in Taste and Savor. We used Shakers a few other nights. Both were great places to relax. We needed to get there early to get seats for the 6 of us. The Bar Venues (Sid Norman's and Bliss) seemed loud and small so we didn't stay. We did like the specialty coffee bar in the atrium and used it daily. The Shows: There were not enough shows! We went to Burn the Floor, Rock of Ages and Cirque Dreams (a dinner show). All were excellent! There need to be more shows to give cruisers something to do in the evening beside drink and stare at each other. The Excursions: We did schedule two excursions through NCL with our friends. Neither were worth the money. We would have done better to stay on the ship. We chose to walk around Harvest Cay (NCL's island in Belize) instead of scheduling an excursion, an excellent decision. It is well done and we did enjoy our day there. We had scheduled a private excursion in Grand Cayman. Unfortunately the seas were very rough and tendering was cancelled. We had no problem getting a refund. The Crew: We found the entire crew very accommodating and helpful. Jade was our cabin steward and he was fantastic. Our room was well kept, he provided for our requests and helped us when when we had questions. Everyone else we came in contact with from Guest Services to restaurant staff to waiters in the bars made us feel good to be in their service. The officers were available throughout the ship (we did meet the junior officers at the CC Meet & Greet). Capt. Dan, even with his good sense of humor, knows his ship and knows the seas. We felt very confident in all his decisions. The Port of New Orleans: What a disaster! If this port is going to continue to handle cruise ships and passengers, it needs a HUGE REDESIGN!!! Both during embarkation and disembarkation, huge semi-trucks were passing back and forth across areas dense with pedestrians. Taxis, shuttles and buses were stuck in the middle of mass deliveries necessary for the ships in port with 10 hour turnaround cruises. The terminal on embarkation is a sea of people (3000 to 4000) trying to fit themselves into a short maze leading to check-in. Even with pre-boarding check in, unless passengers are handicapped and finally disbursed into the handicapped line, expect a long, long wait with a lot of unhappy folks. Behind the check-in area is a HUGE room that is empty (except for lines of chairs) and not in use. Get a clue and redesign check-in! Debarcation: We chose to walk our luggage off. We did not wait and were walking down the hall with our luggage at 7:30AM when the announcement for walk-offs was made. NCL has this figured out. No waiting. We were off and through Customs in less than 10 minutes. It was fast! A lot of walking but well worth taking our own luggage. Read Less
Sail Date December 2018
We were just on this ship doing the Baltics in July and changed from the Pearl out of Tampa over T-giving. The embarkation was less than could be desired. It took almost an hour to go from the hotel to the port because of construction ... Read More
We were just on this ship doing the Baltics in July and changed from the Pearl out of Tampa over T-giving. The embarkation was less than could be desired. It took almost an hour to go from the hotel to the port because of construction about 2 miles away, and then it was like nobody was expecting us when we finally got inside to check in. Thank goodness for priority. In July we had an Oceanview but this time upgraded to a Balcony and ended up with a room that seemed like a hall they had converted to a room. The balcony could not be used by two people at the same time unless we wanted to look at each other. The ship had an issue with people getting sick and tried to handle it as best as they could, taking away the salt and pepper shakers and menus. The dining was amazing, 4 specialty and then everything else except for the buffet. All of the staff on the ship was great. After 3 cruises on this class we really do like the Malting bar. Not sure why they removed the smoking area right outside the bar. Not sure why the Next people felt the need to call 4 times. Do to previous issues with them we don't even say hello to them. Read Less
Sail Date December 2018
Ship was clean, beautiful, & friendly employees. We really had a great time & would definitely do it again. Especially for the great price we paid. On & off the ship was a easy process. Only one thing maybe on disembark day ... Read More
Ship was clean, beautiful, & friendly employees. We really had a great time & would definitely do it again. Especially for the great price we paid. On & off the ship was a easy process. Only one thing maybe on disembark day have the slower older folks & handicaps get off at a different location. We got behind some that could barely handled their luggage & held up the line. Also, maybe next time we can get the beverage package as a given like many people we heard had. Even the ones who booked less than 6 months in advanced got the drink offer. Our travel guy with Norwegian wasn’t helpful in giving anything. He said there would be a gift in our cabin for my birthday from him. He sent nothing but our cabin Stewart did send a nice cupcake. So needless to say we won’t be using him again. I could have booked online myself just like he did. Plus I had tried contacting him 2 days before leaving on the cruise & no response from him as of yet. The only downside of the trip & was a biggie for us was I submitted a bid to get a balcony room & never heard a word on it. I was offered to make a bid 3 days after my initial booking. And we booked like a month & half out. A man on the ship was bragging to us to how he bid $35 to go from a studio room to a balcony. My bid was more than that & still nothing. I feel like my cruise agent guy wasnt helpful when asked him if Norwegian sends emails out about making bids. All he said was yes they do offer it. But heck he knew we wanted a balcony & maybe could have helped us out. There was not a high back chair in the cabin for comfort just a stool. The toilet system was not good at flushing every time. This is no biggie but we were on one of the decks near a big chess game & we heard a noise & looked up to see one of the balcony glasses shattered & the had to cover our heads with our hands & runs under cover. Thought it was over & walked back out to look & make sure everything was ok. But more started to fall & we had to do it again. People started coming out on their balconies trying to figure out what was going on & asking us what’s was all the noise. Finally an employee came and told us to get back & basically move along. However they did get a new glass in & you would have never know anything had happened. One last thing we didn’t get to go to one of the ports due to high swells & the tenders were unsafe. All in all we had a great time. This was our first trip on Norwegian & maybe next time things will a little more our way. Read Less
Sail Date December 2018
Some specialty dining was included in the package we got and that was very good. The regular dining rooms were inconsistent - some pretty good meals and some not very good meals. My main complaint is that the smoke from the smoking areas ... Read More
Some specialty dining was included in the package we got and that was very good. The regular dining rooms were inconsistent - some pretty good meals and some not very good meals. My main complaint is that the smoke from the smoking areas drifts into the surrounding areas. There was a good noodle restaurant next to the casino but only ate there once because it was smokey. Enjoyed a quiet bar until door opened from smoking area and it got smokey. Several other areas were smokey. The reason I finally took time to write a review is that at the end of the cruise we had a small refund coming because they were unable to go into one of the ports because of weather and they refunded that port charge. We did not use all of it and were told a check would be mailed with he remainder. After 30 days I contacted Norwegian and they apologized for not sending it and said it would go out in a couple of days. It is now 15 days later and I called again. I was told they would try to find out what the problem is and get back to me. Too long and too many hoops to jump through to get a small refund that they should have just credited back to my credit card. It is very unlikely that I would ever cruise with Norwegian again because of this and because it was an uneven cruise - parts were very good (entertainment and specialty restaurants) and other parts were not. Read Less
Sail Date December 2018
We were nervous about cruising for such a long time but we discovered it was so great it wasn't long enough! Norwegian is excellent in all they do. The ship was in great shape, well maintained and clean. The service was personal ... Read More
We were nervous about cruising for such a long time but we discovered it was so great it wasn't long enough! Norwegian is excellent in all they do. The ship was in great shape, well maintained and clean. The service was personal and impeccable. The cabin was roomy with a nice closet with shelves. The bathroom was surprisingly spacious. Although if you were overweight you might not say that. The options for complimentary dining were plentiful and delicious every time. I had shrimp (my fav) every night each served a different way. The desserts left us speechless with delight. The entertainment was enjoyable. The comic was great and the magician was superb. The juggler/comic was fun. The best show was Burn the Floor. It was no problem getting seats. The much acclaimed Rock of Ages was useless, unless you have the mindset and humor taste of a 15 year old boy. A serious waste of time. Fortunately the quality of the talent in the tasteless show made it bearable. The ports were typical for the carribean. We were pleasantly surprised by Costa Maya and loved renting bikes in Cozumel. Roatan was our least favorite. We didn't do any formal excursions because we're pretty adventurous and enjoyed the ports on our own time/terms. The embarkation in New Orleans was a little slow. They give you a check in time but they certainly don't adhere to that, it's basically a free for all, wait in line mass. Disembarkation went smoothly. We really enjoyed the briefings by the officers of the ship, so interesting. The gulf was a little rough (12 foot swells) on a couple days but the weather was mostly in the 80s. The swells were so bad we couldn't tender in to Grand Cayman. Norwegian gave us a refund for that which I thought was very honest and nice of them. The onboard facilities were so fun-mini golf, the ropes course gets a huge thumbs up! There were plenty of deck chairs and I really like the walk and outside restaurant seating they have around deck 8. The gym was excellent and we used it every day. They have plenty of machines of every kind. This was a GREAT cruise! Very few kids, mostly older couples, so quiet and relaxing! Read Less
Sail Date December 2018
If you want a cheap price this is the boat. The overall staff was not friendly. They nickel and dime you. Soda $4.45 water bottle you pay. Shows that were free you would not pay to see couple of the shows they wanted $44.00 or something ... Read More
If you want a cheap price this is the boat. The overall staff was not friendly. They nickel and dime you. Soda $4.45 water bottle you pay. Shows that were free you would not pay to see couple of the shows they wanted $44.00 or something for the shows. We did not see Grand Cayment we were told because rough waters but 2 other ships tendered there passengers onto the island. If you want to see poverty and rude people get off in Honduras terrible Port. If you like Asian food this is the ship. For 10 days that was the main dish at the buffa this buffa makes Golden Corral look like a 5 star. Our house keeper was great Dorthy was the best on the whole ship. Freestyle cruising is a joke on this ship to many rules and they tell you so. The food in all the free dining is really poor the oth.er half of dining was not cheap. Good luck if you cruise this ship just remember you get what you pay for. Read Less
Sail Date December 2018
Specialty dining: considering the food we had in Manhattan during the cruise we found it to be far and above the best restaurant on the ship. We found nothing special at all about the specialty restaurants. Mostly the food was bland ... Read More
Specialty dining: considering the food we had in Manhattan during the cruise we found it to be far and above the best restaurant on the ship. We found nothing special at all about the specialty restaurants. Mostly the food was bland (Cagneys) or in some cases inedible (Le Bistro - duck) and what we did like (La Cucina) could be found in Manhattan anyway (ravioli and gnocchi were exactly the same!) Ports: you have to be kidding!!!! Every single port you are stopping at the most ancient, unkempt, and in some cases downright dangerous ports I’ve ever seen. Add on the fact that you have to walk 1 1/2 miles to get to ANYTHING. loved that we didn’t get to go to Grand Cayman at all because they canceled the tenders because seas were too “rough”. Funny that the Royal Caribbean ship that pulled in behind us was able to tender with NO ISSUES. this was immediately following the stop at Costa Maya where we couldn’t get away from the entire port smelling of sewage. But the icing on the cake was Jamaica where we pulled up to Reynolds’s Pier which was essentially nothing more than a grain elevator for barges. It was filthy, had locals hovering around and above the disgusting walkway cat calling the girls and making lewd gestures for all passengers. We didn’t get off the boat because none of us felt safe doing so. Cleanliness/passenger safety: obviously there was a huge issue on our sailing with some sort of pathogen because we lost our ability to have salt, pepper, ketchup and mustard halfway through, our menus were turned into paper print-outs and washy-washy became urgent instead of a suggestion. Add to that the hallway fogging, and post-cruise hazmat suited spray-down and yes I’m sure we’re all going to show up home with some terrible malady. Not one cruise person explained what was going on. Not one. Just made things very inconvenient with zero explanation. Communication with this type of thing makes all the difference. Had the ship been aware of whatever the problem was maybe everyone would be more aware and careful and if they did come down with something immediately after be able to tell their dr what was going on. But no, better to leave everyone in the dark. Stateroom: room was nice, shower and bathroom were nice, room steward was excellent. Room was a spa mini-suite and while nice was not even close to worth the money for the very little square footage. Staff: we found the waiters/waitresses and bartenders excellent. Guest services also very good. Venues: terrible. Everything is 1000 decibels in a teeny tiny room. Why? No subtle music. Everything blaring. Completely unnecessary. Freestyle: no way. There is nothing freestyle about this cruising. You have to reserve everything and even with reservations to shows you have to show up an hour early so you can be sure to get in. We spent more time waiting in lines than we did enjoying shows so eventually we just stopped even trying. Ship: we have cruised the western Caribbean several times (at least 5) and never, EVER suffered through as much movement as we did on this ship and that includes one sailing where we came through a storm with 12 foot seas and heavy winds! This boat was constantly rocking and bouncing so if it has any stabilizers you should call the ship builder and ask for your money back. They DONT WORK AT ALL. One of our family spent his entire cruise in his stateroom because he couldn’t deal with the motion. After 12 other cruises this is the only one where I had to leave dinner twice because of motion sickness. It was awful. Selling, selling, selling: most ridiculous cruise I’ve ever been on for selling and ridiculous charges. Unlimited drink package. A joke. No bottled water? No coffee? What exactly does unlimited MEAN to you??? Every other line I’ve been on those are included. We’re at port, happy embarkation, charged for every drink (tax) - has NEVER occurred on any other cruise. Coming home, we’ll were close to shore so charging you again. Soda, sure for $4 a piece and some tax. Again, what is the drink package for??? Drinks at the bar, if it’s not on the menu don’t bother asking, can’t be done. Can only get this drink at that bar etc etc etc. everywhere you turn it’s charge for this, charge for that. You can’t take two steps without someone shoving something in your face that you need to buy. You can’t get away from it. Ever. Watch a movie, if you don’t run fast enough another sales pitch shoved down your throat. Summary: never again. Ever. We cruise every year usually more than once. My husband and I and our extended family who were all on this cruise agreed, never again. We all said the same, I’ve never hated a cruise before, until now. We couldn’t wait to get home which is the exact opposite of every other cruise we’ve been on where we are heartbroken when it’s over. Definitely know it won’t be NCL again for any of us. Read Less
Sail Date December 2018
I don't like to write negative reviews, I always try to be positive, but you need to know this before you spend your money on the Breakaway!! Background information- We took the Norwegian Breakaway at Thanksgiving out of New ... Read More
I don't like to write negative reviews, I always try to be positive, but you need to know this before you spend your money on the Breakaway!! Background information- We took the Norwegian Breakaway at Thanksgiving out of New Orleans. The ship was crowded and you had to wait in line for everything even if you had made prior reservations they were not honored. You just got in line and waited. When you dialed the operator on the phone you were simply put on hold to listen to music. The crew are not passenger centered nor properly trained. Activities- The activities on the ship were average but too crowded. Example there were only 4 hot tubs at the small pool for the 4,000 guests so you had a 1 in 1000 chance of enjoying those. We never got near one. The omelet stations were the same. Never got one. Service- The service on this ship was horrible! I don't know a worse word than horrible or I would use it. Waiters constantly cut in front of you at the garden buffet, there was frequently nobody at the carving stations. Crew members were not personable and did not assist or greet passengers . When we were boarding the ship and had requested wheelchair assistance we were ushered down a separate aisle but could not find the wheelchairs so we asked a crew member and he said you have to go back to the beginning of the line! He then said “you should have known that” This crew was not properly trained nor were they passenger centered. You don’t blame the guest for not knowing the workings of the ship! He should be there to help us not rebuke us. Port & shore excursions The ports were great but there was a lot of walking to get off the ship to the ports. Many times they would only open the door furthest away form the port so you had to walk even further than needed. Sometimes there was transportation but it took a very long time. The shore excursions were enjoyable but poorly organized. I fell during one and they just continued on without me. They neither helped nor waited for me, I had to find my own way back to the ship! But all in all the shore excursions were the high point to the trip. Dunn's falls was great, The parasailing was excellent and the beach on Roatan were all wonderful. Travel to embarkation port- The port is highly congested and you sit in traffic for the longest time. Our bus finally let us out a block away and we had to walk to the port. They offered to take our luggage so we didn’t have to carry it, however they left the luggage out in the rain and (delivered it to the wrong cabin) when I finally found it all my clothes were soaked with rain. The ship was over 2 hours late leaving port and there was no place to sit to wait Cabin The ocean-view cabin which was not ready for 3 hours after we boarded the ship was nice for the first few days. After that It smelled like raw sewerage. I complained and they told me It was a broken water pipe (that smell was not water). Finally after complaining many times and getting sick from the smell they gave us a different cabin to sleep in but put us right back in the smelly one in the morning. They did send us 2 pieces of candy and a bottle of wine to apologize but trust me it was not enough. Dining The food at the garden buffet was average at best and most of the time it was poor. The food was cold. It was not good choices. It was simply the same old same old. In the dining rooms it was the same menu with very little change. Even if you made a reservation you had to stand in line with everybody else because they were not honoring reservations. I ordered Steak rare and it came well done (inedible) the waiter never asked me why I didn’t eat it he just took it away and brought desert. The waiters in the main dining rooms were much better than at the buffet. The specialty restaurants were a different animal. Ocean Blue was excellent. The food, the service and the atmosphere were everything you could want. The food parings were perfect. Moderno too was excellent in every way including you could opt to sit outside on the deck which we did. The salad bar had everything you could hope for and a few choices we had not heard of but tried anyhow. Everything was great here food, atmosphere and service! Tappanyaki The food was excellent here too, however, they gave you very few paring choices, you had to choose their parings and that was not optimal because you may like one thing but not the other. You ended up choosing the lesser of 2 evils. This restaurant was entertaining but way too loud for us. We will not choose this one again because although the food was excellent, well prepared and the cook entertaining it was not the relaxing experience we hoped for. Le Bistro Again, the food was excellent, well prepared and beautifully served by a very attentive waiter, however, there was a woman laughing and screaming so loudly at the next table it absolutely ruined that experience. She should not have been set in the middle of the restaurant at all. And others should not have been subjected to this uncouth behavior so they could not enjoy the meal they paid for. This was probably the hostesses area of responsibility and she failed miserably. Again not considering passenger comfort. Entertainment The entertainment we experienced was great. They said to make reservations and nobody would be admitted after the beginning of the show but again reservations were not honored and people kept coming and going standing up in front to you during the shows. Many shows were an up charge but considering your value for the dollar on this ship we did not opt for any of those. Disembarkation Again, we needed wheelchair assistance to leave the ship and even though we requested it in advance, we had to stand in line to get a wheelchair to disembark. However, that did go smoothly once we finally got a wheelchair. Summary The ports of call were great, we had fun on the shore excursions and the specialty restaurants had great food. That being said, I would never travel on this ship again. Bad food, bad accommodations and the poorest service are what we got and not what I want on a luxury cruise. This is not just my opinion, when you rode the elevators or sat in the common areas, people were openly sharing these same thoughts. There is not much good you can say about the Breakaway. Consequently, because of this awful experience, NCL is not on our list of cruise lines to travel with in the future. Simply put we did not get what we paid for…It was a waste of money for us. Read Less
Sail Date November 2018
We chose this cruise because the ship moved to where we could drive. Have sailed from New York and the one port is not enough for me. So it came to NOLA. Should come to Galveston and we would sail more often. Shows were great. Burn the ... Read More
We chose this cruise because the ship moved to where we could drive. Have sailed from New York and the one port is not enough for me. So it came to NOLA. Should come to Galveston and we would sail more often. Shows were great. Burn the Floor is the most interesting dance show I have seen on a cruise ship in 30 years. I was a dancer in my youth and the precision, lifts, ballroom dancing and Latin dancing is phenomenal. I saw the show twice and they dance at 100 percent as if they were auditioning for Broadway. The Rock of Ages show was campy, raunchy, punny, sexy, funny and I loved it. Flip the comedian was quite funny--just wish they had more completely different shows. I see some comedians who have enough material to do three completely different shows in a week. They probably should have more than two comedians for an 11 day cruise. Syd's Pourhouse had a brand new rock band. They bill as classic rock, but only about 20% are true classic rock. Some is pop music and I would have preferred more Zeppelin, Aerosmith, Journey, AC/DC and the like---but it still was good. Tenors of Rock on the Seas was good and Barricade Boysj rocked it with Bohemian Rhapsody. LOVED that song with the four of them. So, all in all, I loved the entertainment. The bar service was excellent everywhere we went. Li outside of Syd's was awesome and we had him on the Dawn too I believe. We had a newbie that joined the cruise from Celebrity in the Atrium bar and he did great as well. They are awesome bartenders throughout the ship. And my steward, Freddy. Perfect!!! Did the Ropes course which was fun and "walked the plank". Wich they would have had the camera working on that. We ate at Cagneys twice and it was good. Loved the pork belly! Ate at Bistro twice and it was excellent. Got my fix of escargot twice. Their tenderloin and sole were both delicious. Ate at La Cucina and sadly, it was not good. The appetizer of Fettucine with mushroom was should have cooked a bit more and the sauce was thin and very little. Also barely a mushroom to be found. The seabass was not edible unfortunately. I had just had fresh caught seabass the day before on shore and it was delicious. The sea bass was so fishy and the side was a boiled plain potato. The Manhattan Room had dancing and a band so that was a huge plus. The Burn the Floor dancers entertained at dinnertime several times. I LOVED that. The size of the theater requires the ship to offer multiple showings. I believe they lost the balcony due to the Speigel Tent. I am still not a fan of making reservations, though if you want to guarantee shows, you will need to make them for the most popular shows. The ship's interior is not like many other cruises hips. For example, The bistro actually looks like a bistro and they use brick throughout. There is not a 6 plus high atrium that you see in many ships. it is only 2 decks high and maybe 3 in the center where the casino is on deck 7. Smoke in the casino is unbearable in some areas of the casino is a snall slots area. I like to play slots occasionally, but I had to avoid that area as it was too smoky for me. Spice H20 had parties each night, though we only stopped by for a couple of minutes. Our cruise director was Armen. He has a great voice for announcements, but his personality in the games was a little abrasive, "that's enough, that's enough, that;s enough, that's enough, no touching, no touching, no touching " etc. in some of the games. Kind of bossy I guess. I know that job is hard as he has to be everywhere on the ship, but he should be more friendly and it should look effortless if you are doing it right. I still think he did a good job; he just needs to laugh and interact a little more with guests. The captain is the most verbose (in a GOOD way) of any other captains I can remember. We had a great Cruise Critic party on the second sea day and several officers attended as well. Our cabin this time was a balcony. I liked the layout of the bathroom and the fact that there was a door rather than a curtain for the shower. BIG improvement. There is very limited closet space compared to other ships. Getting into bed on the side by the sliding glass door affords about six inches of space to walk in. They have squeezed every inch out of the room. The room also had much less storage space from what I have experienced on a number of other ships. The carpet was interesting and I liked it. Most importantly, the bed and PILLOWS were actually comfy. After all, we need a good night's sleep so we can go, go, go during the days. We ordered great weather and it was delivered. The last day on our return to NOLA was very windy and chilly, but overall, weather was warm with lots and lots of sun. This was our 20th NCL cruise over 3 decades, I would definitely do another Norwegian cruise soon. I loved the ship and the service. We were even serenaded by the Washy Washy wandering singers! Read Less
Sail Date November 2018
I have been on numerous cruises and this is the worst of them all. The food quality was more like you would expect at a school lunchroom. The food was put out over 30 minutes some days before they started to serve. The deserts seem like ... Read More
I have been on numerous cruises and this is the worst of them all. The food quality was more like you would expect at a school lunchroom. The food was put out over 30 minutes some days before they started to serve. The deserts seem like out of a box quality. The service in the Manhattan room was poor on some days and good on others. Had issues with lukewarm coffee, grits and pancakes that would not even melt the butter as well as having to send food back that was not cooked to order. This is a nickel and dime you to death super store. They are the worst of any cruise I have ever been on. Tips are taken automatically so there is no incentive to do a great job. We had booked a cruise to Europe on NCL but after this cruise we came back and canceled. We talked with other guess that felt the same way as we did. My advice is to avoid this cruise line. They are a lot of cruise lines out ther that do so much better job. Read Less
Sail Date November 2018

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