43 New Orleans Romantic Cruise Reviews

I am a cruise person having been on 8 cruises and 5 of those on Carnival Ships. The spa people were standing on the deck offering you a chance for a discount. Having never had a facial I pulled a card and received $50.00 off. I had a ... Read More
I am a cruise person having been on 8 cruises and 5 of those on Carnival Ships. The spa people were standing on the deck offering you a chance for a discount. Having never had a facial I pulled a card and received $50.00 off. I had a facial done which was 165.00 less $50.00 which is $115.00. I SIGNED a receipt for $115.00 however after I get home I see I was charged $135.75. When I contacted Carnival I was told that the Spa Service was contracted. When I call them I was told it was an automatic 20% tip. Issue 1: that is not on the receipt I Signed. Issue 2: read the contract you agree to Spa Service is not listed in automatic gratuity. Issue 3: Told nothing could be done after I get off I should have addressed it on ship, i started the first business day after I got off trying to get any information and it took me 3 days to have someone call me back. Therefore, DO NOT DO A SPA SERVICE! And CARNIVAL what have you done...this is next to the worst cruise I have been on...too may issues to address but this is number 1...this was a Anniversary cruise and I was shocked with Carnival now I am mad!!!! The dining area staff were good we prefer the sit down breakfast and dinner at 6. The room staff need some repair cleaning lessons but did appear in the room daily. Things needed where pointed out but not addressed i.e. the bed light had no knob to turn it on you had to stick your finger in the knob hole to turn it on. The shows were okay. The comedy was good, I love bingo but the caller preferred to talk to much and not just call the numbers. They have a new set up where you do everything on the ship after you get on i.e. the credit card on file so the first 2 days the customer support area was big lines! Read Less
Sail Date July 2019
We chose this cruise because we wanted to sail from New Orleans and we wanted to cruise during our anniversary. We know Carnival has a reputation for loud partiers, but we thought getting a balcony cabin would help us avoid some of that. ... Read More
We chose this cruise because we wanted to sail from New Orleans and we wanted to cruise during our anniversary. We know Carnival has a reputation for loud partiers, but we thought getting a balcony cabin would help us avoid some of that. In a nutshell, we wouldn’t chose this cruise if we had the choice to make again. The Valor was old. We knew that and didn’t mind as long as the ship was clean and in working order. For the most part, that was the case. The ship decor was a bit outdated. Again, not really a deal breaker. Our cabin was a balcony cabin on the 9th deck-lido. We liked the convenience of being there and it really wasn’t too loud. Most things were in working order, although one lamp by the sofa never worked the entire duration (and we notified the steward of this the first day). We liked the size of the room. Decent for two people. The balcony was wet most of our stay because of condensation leaking/dripping from above, so that was a bummer. The steward was nice, prompt, and accommodating (I requested extra hangers). The food in the steakhouse was good. We paid $38 extra per person to be able to get decent steak. The first night you get a free bottle of wine if you go to the steakhouse; I knew this from reading reviews, but the wine steward didn’t tell us this. I had to ask, and then he acted perturbed and said yes. This was really the kind of service we received from most waiters and bartenders the entire time. Irritated, perturbed, put out that they had to serve you. There was definitely an undercurrent of dislike/disdain from most of them. We are polite people and we tip extra, so this behavior from them was unwarranted. We even had some bartenders intentionally/blatantly skip over us and ignore us, for no reason. This makes a vacation really no fun at all. Exceptions:Alchemy bar. The bartenders there are nice, knowledgeable and efficient. But, you have to like strong, expensive mixed drinks to go there. The main dining room (ours was Lincoln) was sub par. Service was VERY slow, even though they scurried around like they were very busy; they didn’t appear to be organized or efficient. I wondered if the waiters were just pretending to be busy? The last night we dined there we didn’t get our drinks until we were almost finished with the meal and we only got them because I asked a busser from a nearby section about them. She took pity on us and stepped up to serve our table. I really don’t understand why we had to be treated so rudely (ignored) on the actual day of our anniversary. I made a point to go to my room, get cash, and place it directly into Cindy Lui’s hand to thank her for giving us our drinks and taking our dessert orders, when the others wouldn’t. I vowed then that I’d NEVER go back on that ship. The main dining food was bland and really not very good. We found better options in the buffet on Lido (you have to try several entrees there to identify what is actually good, but there are some good options, and the buffet salad is very fresh and delicious). I hate to say this: The boat stank pretty often. Musty smells around the main Lido pool area (it isn’t well ventilated) and often times at various places on the boat, a strong stench of sewage would greet you. Not my idea of a fun ship. Don’t even get me started on disembarking. Just prepare yourself to wait three hours shoulder to shoulder with herds of people and their luggage (dragging down flights of stairs). Bit of advice: just go sit in the buffet area and wait until the very end and hopefully you can just walk off the boat without the crowds of 3700 people. I’m giving the cruise two stars because despite the overcrowded nature, the rude staff, the old ship, and the smell, we still managed to enjoy our time. The shows we went to were really good, the comedy acts were funny, and we liked the Serenity deck. The ports and excursions we went on were enjoyable. That said, I’ve never been happier to be off of a cruise boat in my entire life!! No more Carnival for us! Read Less
Sail Date June 2019
My husband and I went on this cruise with both sides of the family so we had a large party overall but for now, I am going to speak for him and I. This cruise was very disappointing for the following reasons: 1. FREESTYLING - We ... Read More
My husband and I went on this cruise with both sides of the family so we had a large party overall but for now, I am going to speak for him and I. This cruise was very disappointing for the following reasons: 1. FREESTYLING - We were told this was a "Freestyling" cruise but all we kept being told was "you need to make a reservation" ... how is it there were more specialty restaurants than main dining? We even had to make reservations for the shows!! So not only did we get nickel and dimed time and time again but we felt we couldn't relax and do what we wanted because we were so worried about making reservations just to do the things we wanted to do. 2. EMPLOYEES - The amount of employees to passengers was significantly lacking. There was maybe 1-2 bartenders per bar, including the only bar on the adult deck. I think the shortest time I waited for ONE drink was 15 mins. 3. WAIT TIMES - That goes along with the meals: the shortest dinner my husband and I had was about 2 hours and 15 minutes. That was just for drinks, app and dinner. No dessert or anything fancy. You could tell NCL was clearly understaffed or were lacking in the important areas. 4. POOLS - There was only 2 pools on the whole boat, at least that we knew of. The pools, hot tubs and little water sprinkles were packed so tight with people we decided not to even try. I believe you if you have over 3,000 people on a boat, there should be more than 2 average size pools. 5. PORTS - The ports were less than impressive. I was so excited to get off the ship and have fun on land but there was nothing but overpriced souvenir shops. Nothing exciting or fun to do unless you booked an excursion through the cruise line. 6. EXCURSIONS - We booked Salsa, Salsa at Cozumel, Rainforest River Tubing at Harvest Caye and Mayan Wellness Retreat at Costa Maya. Salsa, Salsa was fun and very family oriented. I liked it a lot! Rainforest River Tubing was the biggest waste of money!!! Rode a ferry for 40 mins then another bus for another 50 mins to float on a still river for 30 mins. Almost 2 hours each way and only 30 mins floating. AND the floating wasn't floating; our tubes were all tied together with a rope and some guy was swimming, pulling us down the river. DO NOT DO BOOK THIS ONE!! Mayan Wellness Retreat was relaxing and different. I liked it a lot. Great for the price and had fun doing their culture rituals. 7. PICTURES - The amount of money you are charged extra is ridiculous. I know sometimes prices go up for certain things but some on board were per robbery. 10 pictures were $150 ... excuse me??? We were so excited to get dressed up and take family pics but we couldn't even get them because they were so expensive! 8. ENTERTAINMENT - Some of the shows looked funny and good to go to. Unfortunately, my husband and I were unable to see hardly any because either you had to pay to see them (additional charge, not included in your room price), or you had to make reservations ahead of time, or they were smack in the middle of dinner hour. We didn't see 1 show while on board this time, very disappointed. 9. SHIP - The ship is very big, clearly as you are walking up to it. But like i previously stated, the employee to passenger ratio was disappointing. It was a beautiful and nice ship but some areas didn't have enough room including restaurants, bars, pools, clubs, etc. 10. FOOD - The food was average. The complimentary dining rooms didn't change but 1 or 2 entrees on their menu every night. It was the same menu every night. Like I said earlier, there were 8 specialty dining places and 2 complimentary dining rooms. Another way to nickel and dime you. One thing I loved from the first day was the pasta bar at lunch. Lunch is from 12 - 430 then they only shut down for 30 mins to set up dinner. I went 3 times between 3 and 330 to get pasta for lunch and EVERY SINGLE TIME they were closed. I would get more mad and mad as the week went on. With that being said, one of the 'highlights' NCL would promote is their "O'Sheen's 24/7 Dining Restaurant." I thought this was awesome cause nothing is better than some fries or pizza after drinking and dancing till 2 in the morning. NO!... we were told at 11pm at night there was a 45 min wait for 2 people to sit and eat (and there were tables open everywhere, so I assume it was because lack of waiters). I asked about the bar because no one was there and they said no because that's only for dessert...? What? That's the stupidest thing I've heard! Nothing about the food was special enough to brag about and half the time that's why I go on vacation - FOR THE AMAZING FOOD! My husband and I have been on numerous cruises! We love cruising! But this is one we definitely will not do again! NCL was very disappointing in our opinions. If I had to sum it up I would say, This is for the type of people with an itinerary on vacation and don't care to spend more money for upcharges. In this case, this was not us. Read Less
Sail Date March 2019
We chose this cruise because we had never sailed NCL and because this cruise was about the same price as Carnival or RCCL, but came with the premium beverage package (PBP) for free. Well, first we were hit with an additional $250 charge ... Read More
We chose this cruise because we had never sailed NCL and because this cruise was about the same price as Carnival or RCCL, but came with the premium beverage package (PBP) for free. Well, first we were hit with an additional $250 charge for the mandatory gratuities that come with the PBP. This made the trip $250 more than Carnival or RCCL, but still much less if we were to get the PBP, which we never do. There were no signs guiding us to the parking lot; no one to tell us where to park; no one to tell us where to go to get on the ship, and no signs; reserved check-in times were not paid attention to at all; no one took our bags (we had to lug them around all the way to our cabin). Our cabin was so filthy it was unusable until after 4 pm. Cabin steward made up room once per day only; missed previous guests underwear and socks left under the bed; walked in on my naked wife when "make up room" light was UNLIT and did not bother to knock; no towel animals at all; no special attention paid even though this was booked as an "anniversary cruise". Cruise Director was hardly ever seen or heard. Overall, staff seemed to think of guests as a bother: no smiles, no "hellos", etc. Saw three workers lounging on decks during this cruise: seemed they were overworked and found the one place where the superiors would never think to look for them...around the guests. Dining service terrible. No beverage waiters anywhere, just a table waiter and an assistant waiter in all venues. Waiters seem to be trained to be "order takers" and "food deliverers" with no concept of "waiting" on guests' needs. Bar service terrible. PBP not worth it! Bartenders rude and took orders from loudest, most obnoxious guests before those waiting politely for their turn. Little to no bar servers visit guests lounging in chairs and lounges throughotu ship. Pros: free ice cream in buffet. Cons: terrible customer service; tiny cabins with TV unusable when closet opened; only 2.5 ports visited on 7-day cruise. Read Less
Sail Date March 2019
This was our 18th NCL cruise. We like sailing out of New Orleans so chose this. We have also sailed about 8 times with other cruise lines. The Breakaway is a pretty ship, but noisy. Hard to find a quiet public area. Moderno for lunch ... Read More
This was our 18th NCL cruise. We like sailing out of New Orleans so chose this. We have also sailed about 8 times with other cruise lines. The Breakaway is a pretty ship, but noisy. Hard to find a quiet public area. Moderno for lunch was one of the better areas, and meals. We dined at nearly all venues but for Haven restaurant. The Haven is the place to be. We had some parties up there. If a smoker, NCL has become PC and nearly eliminated any smoking areas. Especially for cigars and pipes. The so called Cigar Lounge is the worst I have seen. No ventilation, and the size of a restroom. We had to keep two doors open to get fresh air in. Cigarette smokers did not like this mess either. Just as with most other bars, No bartenders came in. Other NCL ships have a much better cigar lounge. Other lines still allow smoking on the various decks. Waitstaff was a common complaint from fellow passengers. Grumpy at the dining tables. Slow to serve drinks. We were Casino at Seas guests. Should have had priority checkin in the terminal. No CAS nor Lattitudes Platinum checkin. The only Priority was for the Haven guests. So much for advertised NCL perks. We also had free drinks in casino. If it wasn't beer, water, or power drink, forget it. Having been in these same dining venues on other NCL ships. We noticed changes on this one. Just not the same offerings or quality as before. A real disappointment was not being able to take left overs to our cabin. The wife is a slow eater, and wanted to finish the meal in our cabin.. Waiter said we could not take it. Would try to get room service to deliver it. Of course it did not happen. We just did not have a good time on this ship. Some officers and crew were nice folks. They really tried to make a good experience for us. We won't be back. Read Less
Sail Date March 2019
This cruise was a very last minute booking to celebrate a 70th birthday and an anniversary. No prior research was done which was out of our ordinary. We usually research, book, then research some more on any vacation we do both in and ... Read More
This cruise was a very last minute booking to celebrate a 70th birthday and an anniversary. No prior research was done which was out of our ordinary. We usually research, book, then research some more on any vacation we do both in and out of country. With that being said....the outcome was worse then anticipated. We are local from Nola and had heard about the Breakaway being first of its kind and recently revamped sailing out of NOLA...so we figured what the heck it can't be that bad. According to staff this was the most geriatric crowd on the boat yet. Allegedly there were 30 crew and 400 passengers I'll of norovirus and 5 deaths.... once again "allegedly". What I can say firs hand is for a 10 day Western Caribbean cruise these folks were the trashiest, dirtiest group of people. Seems like everyone booking below a suite was riding free from a smokey casino win. Im not big on class discrimination but these people did it to themselves. Of course people got sick easily no one on board has ever heard of proper manners of covering their mouth to sneeze,or yawn, or using a tissue. Food was not good at any restaurant it seemed like everything was cooked in re-used grease or oil making flavors taste the same..Like burnt oil. Food was held at improper temperatures. Fortunately my family survived on bread and coffee. Vegetables and fruits are of questionable quality. Needless to say we enjoyed our days off the boat when allowed to get some decent food in when possible off the ship. I will not be booking on NCL as the cost does not reflect quality of food, service, or clientele. Read Less
Sail Date December 2018
Not really a lot to be thankful on this cruise. Over all the cruise was a 5 out 10. Way too many kids on the cruise and not enough supervision. Freestyle crusing really isn't freestyle when you have to make reservations for ... Read More
Not really a lot to be thankful on this cruise. Over all the cruise was a 5 out 10. Way too many kids on the cruise and not enough supervision. Freestyle crusing really isn't freestyle when you have to make reservations for everything. NCL staff need to be friendlier with guest considering we are paying a lot for their services. Here are just a few things from my notes. 1. Room was dirty upon arriving. This was resolved. 2. No honors to Veterans. Just a get together. 3. Freestyle crusing but you need to make reservations ??? 4. Harvest Caye was too commercial. No added value to cruise. NCL gets you on island to charge you for everything. Free water sports would have been nice. 5. Hard to get into shows. If reservations were needed why let everyone in for the hypnotize show early. No seats available. 6. The Manhattan Room staff were not very friendly. 7. DJ John was very rude to me and others. One example was he was playing songs for all the young crowd but would not take a request for salsa night. 8. Music at other venues wasn't that great either with DJ John. 9. Too many people on ship for Thanksgiving. This is probably on me. I should have booked at another time. We were a party of 6 thinking we could have a nice Thanksgiving vacation. 10. Too many kids running around and not being supervised by parents or staff. 11. Adult area should be for ADULTS ONLY! I only heard one person speak up about that in the pool area. Kids were allowed to get in hot tub without supervisor. Kids that were like 7 and 8 years old. Hot Tubs were over filled. I can see maybe 8 to 10 tops but they had 15+. 12. The ship on the top deck by pool seemed to be overcrowded not enough space. 13. We weren't told if we could use the Vibe space. 14. CruiseNext staff were rude. I was explaining my situation to Carolina and waiting to book another cruise. I was waiting in line to get back with her but she sent me to another person. I had to explain everything again and the staff person Sammie Joe Davison looked at me with a weird face as if I was a bother to her. Not happy about that experience. 15. Cost are outrageous. You pay alot for the cruise but really don't get any added value. How about 1 free drink??? 16. You can't bring Coke products or purchase coke products. You are forced to buy Pepsi products. 17. You can bring a case of your own water. 18. Excursion prices are too high. 19. Need to clean better in the restrooms. 20. Recommend not having Costa Maya as a port. They place is a dump and excursions are way over priced. Read Less
Sail Date November 2018
I traveled on the 11.17.18 sailing of the NLC Breakaway and was an extremely disappointing experience. The boat felt extremely crowded and oversold. My wife and I were on our first experience with NCL and can not imagine returning based on ... Read More
I traveled on the 11.17.18 sailing of the NLC Breakaway and was an extremely disappointing experience. The boat felt extremely crowded and oversold. My wife and I were on our first experience with NCL and can not imagine returning based on this experience. We had a Spa Balcony room with the drink and specialty dinning packages. We were unable to prebook our specialty dinning options and once on board everyone was sold out for the duration of the sailing. When contacted Guest Services, we were informed we could "use our options at lunchtime for Margaritaville." The wait times at the bars on board the ship were often times over twenty minuets to get a simple beer due to the lack of staffing so it felt. The overall service levels in all aspects of the ship were below expectations. We did have an attentive cabin steward but was the extent of the positive hospitality we saw on the ship. On return, i contacted customer service, waited over thirty minuets on the phone, and was unable to get any actual help other than they will have to contact the ship and call me back. When I filled out the online help request the note at the end states to allow 15 business days for a response. Read Less
Sail Date November 2018
Boarding was a bit of hit and miss. Our reserved time was pushed back and hour and then we had to wait another hour plus in the boarding area. We were in a suite so got to go into a separate waiting area where it was impossible to hear ... Read More
Boarding was a bit of hit and miss. Our reserved time was pushed back and hour and then we had to wait another hour plus in the boarding area. We were in a suite so got to go into a separate waiting area where it was impossible to hear the announcements. Staff came in and literally shouted when it was time to go. Boarding was then easy. Our room was ready and was on the 7th level which we were later told was just renovated. It was an ocean suite and very nice. Large and well decorated and overall very functional. Large flat screen TV which was great but the selection of channels was abysmal. Really limited and what was there was pretty poor. Our cabin attendant was very nice although we did not see him much. (We really did not need anything and the cabin was always promptly cleaned after we left.) There were still unfinished items in the cabin, four lights were missing with holes in wall covered with masking tape, pretty much made the dressing area unusable. Also the safe did not work. Staff was almost universally nice. Friendly and helpful, it is pretty obvious they mostly like their jobs very much. They were a high spot on the cruise. Multiple times we would find have of the elevators in a bank inoperable as the staff worked on them, very inconvenient. Also, on the first day at sea the water system shut down. If there was any announcement about it, no one heard it and staff did not have any information. Generally, even when there were announcement you could not hear them, not enough volume or speakers. It was very rough due to our skirting Hurricane Michael and there were a LOT of sick people on board. You had to watch were you stepped in hall ways and on stairs and the common bathrooms were pretty bad with the toilets inoperable due to no water - I'll leave that you your imagination. The food, was pretty bad. Poor flavor and never quite right. Only high points were the burger and burrito place where, while food was good, the staff was not the friendliest. (I would assume it is a tough job given the demands from most customers for more of this and less of that, etc.) The seafood shack was very good and we went several times even though we had to pay. Pizza okay but they never seemed to have any ready when we stopped by - poor supply management. A lot of children on the cruise and they would take up seats at bars keeping paying customers away. Only once did we hear a bartender instruct them to move once they got their soft drinks. Stops were okay, if you have aver been to Mexico they are the same. Disembarking was very smooth as we were in suite and given priority. Read Less
Sail Date October 2018
Looked good from web and reviews we saw BUT balcony room a disgrace. Dirty, rusting, scratched, tired, very cheap - grey supposed to be white towels. Wardrobe door unhinged same as toilet door closing system broken but still closing. No ... Read More
Looked good from web and reviews we saw BUT balcony room a disgrace. Dirty, rusting, scratched, tired, very cheap - grey supposed to be white towels. Wardrobe door unhinged same as toilet door closing system broken but still closing. No toiletries apart from shampoo and shower gel. Porthole and door dirty and decayed. Balcony should have been taped off rusting dirty shambles. You would not go out barefoot or sit on seats (subsequently replaced). First to the fun bought but didn’t get cases until after 5.00pm!!! Closest we have been to getting off a boat and staying in NOLA. Saving grace was staff at Spa and staff at Steakhouse who were terrific. We are now stuck in a room with the smallest rustiest balcony I have ever seen. Thank God it’s only 7 days. Also internet dodgy. Customer Service Manager very polite and understanding but powerless. Got embarrassing and tiring. Read Less
Sail Date July 2018
We booked this cruise to celebrate an anniversary. This was absolutely the worst cruise we've ever experienced. The upgraded cabin was located next door and beneath club Ocean (kids), shuffle board, basket ball, walking/running deck. ... Read More
We booked this cruise to celebrate an anniversary. This was absolutely the worst cruise we've ever experienced. The upgraded cabin was located next door and beneath club Ocean (kids), shuffle board, basket ball, walking/running deck. The noise was constant morning, noon and night whenever we were in the cabin. Didn't sleep the whole 4 days of the cruise. Noise from the upper deck was unbearable. Cabin in much needed repair and upgrade. Curtains with missing hooks, cracked face basin, water coming from face basin trickled, carpet dirty needing shampooing. Heard this ship will be dry~docked, it's needs to be seriously. Staff unfriendly during embarkation and debarkation~we docked into Cozumel along side of Carnival Paradise and could hear the joy in the crew from that ship, ours just the opposite. Standard response 'form single line' when embarking from excursion. Other than the stated complaints, the cruise itself was enjoyable to say. Read Less
Sail Date December 2017
Embarkation was bad but debarkation was worse. This was the tenth cruise and if this was my first it would have been my last.It took three hours to get picked up in front of the terminal even carrying my bags off myself.The three shore ... Read More
Embarkation was bad but debarkation was worse. This was the tenth cruise and if this was my first it would have been my last.It took three hours to get picked up in front of the terminal even carrying my bags off myself.The three shore excursions we took were tours and they were the worst ever. Not worth half what they cost.Book your own onshore.The ship and cabin was clean and in good shape.The food was good in buffet and dining rooms. The shore excursion desk people are very rude on this ship even to old people.They need more training on how to talk to people wanting information. They will win no one over with their attitude.I will never sail on the Norwegian Pearl again. There was a lot of people getting off this ship with sinus and bad colds because of the ventilation or new carpet that has been lain through out the ship.Good luck getting on and off this ship. Read Less
Sail Date November 2017
Yes, we had fun. But this week on the Dream was below average due to housekeeping and dining. These just were not up to how things were even a year or two ago. Houskeeping twice a day? That’s what we specifically requested ... Read More
Yes, we had fun. But this week on the Dream was below average due to housekeeping and dining. These just were not up to how things were even a year or two ago. Houskeeping twice a day? That’s what we specifically requested face-to-face with our steward. We were lucky to receive service one time each day. Some days, nothing. To elaborate, our bed was made just four times (including when we arrived). We saw exactly two towel animals. If we wanted towels, we had to find our steward in the hallway and ask him. Three times (twice with the red Snoozing sign displayed on our door) he knocked repeatedly until we answered for unnecessary questions. On the plus side, maintenance was quick and efficient about repairing the vertical bar for the handheld shower head which came off, exposing a nasty, rusty nail. Dining: we did not choose Early Dining as usual because of a possibly late-arriving excursion. What a mistake! We were served by a few teams (including a couple of repeats) during the nights we ate there. None of them worked together well or as a team. The American Table menus had fewer choices and many of the anticipated items are now absent. The lasagna was not good (it used to be). We did enjoy the pork chop and one beef dish. .Unless you adore Warm Chocolate Melting Cake, there are very few dessert options. The pies (and most buffet desserts) can only be described as “gelatinous.” That’s not good! Our waiter dribbled a bit of warm custard sauce on my Grand Marnier soufflé, then promptly took the little jug with him. The soufflé was dry. They used to leave the jug so the customer could add custard to their taste. No more! Service was painfully slow. It got to the point of being just not worth it; we ate in at the buffet our final evening. That’s the first time I have ever skipped MDR (unless due to rough seas). Some lemon fish on the buffet was a winner as was the rice pudding sitting among items on the Chocolate Buffet one afternoon. The room service chocolate cake is still a winner. Guys’ Burgers was “walk right up to be served” and still delicious; long line at Pig & Anchor yet everyone we talked to said it was worth the wait. Chris the Flying Scotsman was an excellent Cruise Director and salvaged the week. Also exceptionally worthwhile were the comedians. In the show lounge, we were not interested in Motown and chose not to attend Flick after sitting through the 1980s tribute that we found lacking. There were very few kids onboard. There were vacant cabins. There were at least two medical emergencies: one resulted in a 90-minutes’ early arrival to Cozumel where an ambulance was waiting on the pier. Judging by the time it took for the ambulance to depart, perhaps it was too late for that passenger? If so, very sad. If you’ve never cruised Carnival before and aren’t used to how things used to be, go and have a fun time! If you have favorable past experiences, lower your expectations two notches. Read Less
Sail Date September 2017
We sailed on the Dream for a seven day Western Caribean cruise. The cruise was scheduled for two days at sea three ports - Montego Bay, Grand Cayman, Cozumel and another sea day. After the Grand Cayman stop the Captain headed the ship ... Read More
We sailed on the Dream for a seven day Western Caribean cruise. The cruise was scheduled for two days at sea three ports - Montego Bay, Grand Cayman, Cozumel and another sea day. After the Grand Cayman stop the Captain headed the ship back to New Orleans. He said that there was engine trouble and we could only travel at half speed. Although he apparently knew this when we left Grand Cayman, he didn't make the announcement until we had gotten up early to prepare for the planned shore excursion in Cozumel. Then in the middle of the afternoon the ship stopped sailing and drifted for about six hours. Apparently they fixed the engine problem and we actually got back to New Orleans early. They offered $50/person compensation for missing Cozumel. According to Carnival they are not obligated to stop at any ports and that no compensation is required at all. This was due to poor maintenance, not bad weather. We also had a problem with the spa. We paid for couples access prior to the cruise. We were billed a second time after we were on board and had to go to guest services to get the second charge removed. According the the person we spoke with, this is a common practice of the spa. He said that the spa is a separate company and there is nothing that Carnival can do to stop at it. I also had a medical issue arise and was very disappointed the the competence of the ships medical personnel. One nurse had trouble with x-ray machine and using the computer. The doctors gave conflicting statements about my condition. They failed to contact my wife when I requested it. They even messed up an IV. We enjoyed the comedians and the shows. Our excursion in Grand Cayman on a Catamaran to Stingray City and the reef was a lot of fun. It was the highlight of our trip. The food was fine but not as good as we had on the our last cruise, Carnival seems to be trying to get people to pay for the Steak House upgrade options. We paid for the Cheers program which states that it is good for "all spirits, including cocktails, cognacs, whiskies and other spirits, as well as beer and wine (and Champagne) by the glass, with a $50 USD or lower menu price per serving". Based on this we expected to be able to get some premium spirits. The thing is they didn't have anything over about $12.00. So the $50 figure is meaningless. We were pretty disappointed in Carnival. Read Less
Sail Date August 2017
This cruise was a gift from our son. The food the first two days and nights were terrible. Thankfully it did get better as the cruise went on. However, one night, for no reason at all and without warning, our dining room seating was ... Read More
This cruise was a gift from our son. The food the first two days and nights were terrible. Thankfully it did get better as the cruise went on. However, one night, for no reason at all and without warning, our dining room seating was changed without our consent. We went from having very hospitable and friendly service personnel to people who barely acknowledged us. We were still waiting on our food while the table next to us was getting dessert menus. We finally got served when I went to complain the maitre d. He did put us back at our original table the next night. Then the ship broke down and we didn't make it to Cozumel. We were at a dead stop for over 5 hours. Carnival gave each passenger $50 for their troubles. Not a bad takeaway for Carnival who charged 4 times that for the ticket and then made a killing because everybody was stuck on board and drinking. Add in that most people were planning on doing their shopping in Cozumel since you can barter in Mexico so we were forced to buy souvenirs on board if we wanted to bring our families anything from the trip. I was so disappointed in this cruise. The only reason they get a 2 is because the shows on board were fabulous! The entertainment made the rest of the experience worth it. Read Less
Sail Date August 2017
We chose this 12 day cruise on the Dawn from NOLA to Boston because it was a great deal, fit perfectly into the itinerary that we had in mind, we had heard good things about Norweigan from others and the research we had done into it all ... Read More
We chose this 12 day cruise on the Dawn from NOLA to Boston because it was a great deal, fit perfectly into the itinerary that we had in mind, we had heard good things about Norweigan from others and the research we had done into it all seemed fine. We booked it for our Honeymoon and were very excited, my wife has a gluten allergy and on all the other cruises we had been on with Royal Caribbean had no issues with the gluten thing. We had called the cruise line prior to booking to make sure everything would be okay with her dietary restrictions, looked at all the literature they had for the boats and their policies. No one or anywhere we were able to find in the standards was it that she had to order all of her dinners or even room service 24 hours in advance. None of the food on the buffets were labeled with any sort of allergens and staff was very unhelpful when asked about the contents. One night she got very sea sick and I ordered her room service to try and help ease the stomach issues asked for some gluten free noodles with butter and cheese, guy on the phone said fine then proceeded to call me back and say that I needed to order room service 24 hours in advance, thats not really the point of room service plus its supposed to be made to order. Thankfully we had ordered her dinner for that night 24 in advance and they delivered that but it was sweet and sour soup and fishy fish, not the best thing for a nauseous person. The freestyle dining is nice in theory but the need to make reservations for every place we wanted to eat was a bit obnoxious and again not anywhere did it tell us we had to make those reservations. It just added another level of non relaxations to the trip. The ship was nice but a lot of dead ends and having to figure out the way around the boat. They were also doing a lot of construction while we were on there, redoing the doors re-tiling a bunch of things. Our room was really nice a bit better than the other rooms we had been in especially for it being a porthole room. The stewards were very nice and attentive we had a great interaction with them all. The dining besides the issues was alright, we really enjoyed Cagney's steak house was a really good steak for both of us our server there was nice and we spent a third of our nights at Los Lobos the mexican place since they were really nice and gluten free there wasn't too difficult and the staff was knowledgeable. The buffet wasn't great as we had the issues, and we met two ladies who had a really bad experience two hairs baked into their food, in the same day, and the staff said she could just grab a new plate never asked what is was or even investigate it. We wont be going back on Norwegian again as all the food difficulties and in general a majority of the staff were not fun to interact with, whereas on previous cruises with other lines it was really easy and fun with the staff and food. Read Less
Sail Date April 2017
Having been on multiple Carnival cruises, we were looking forward to the Triumph. Upgrading to a larger balcony, purchasing faster to the fun etc. Sadly, bags had still not arrived by 7pm. Room, 6451 is uninhabitable do to noise until 1 am ... Read More
Having been on multiple Carnival cruises, we were looking forward to the Triumph. Upgrading to a larger balcony, purchasing faster to the fun etc. Sadly, bags had still not arrived by 7pm. Room, 6451 is uninhabitable do to noise until 1 am after everything including a magic show ends in the lounge below. This motion on this ship is also worse than any other boat. Several experienced cruisers who have never experienced motion sickness, made the trip to medical, at $200 a visit, as standard motion sickness pills were ineffective. There seems to be very limited activities or shows. To make matters worse. We arrived to port over an hour late, and deparkation became a disaster. I will say, dining staff and housekeeping were as good or better than any cruise. Customer service and cruise director, very underwhelming. This ship is in desperate need of overhaul like Sunshine, or just park it. Read Less
Sail Date April 2017
This was our first cruise and we weren't sure what to expect. We had a room with a balcony which was great and our room was relatively quiet. The bathroom had a strong urine odor, so bad we couldn't have the door open if we were ... Read More
This was our first cruise and we weren't sure what to expect. We had a room with a balcony which was great and our room was relatively quiet. The bathroom had a strong urine odor, so bad we couldn't have the door open if we were in the room. Talking to my travel agent afterward she said that was not normal and we should have asked for another room. Our bad. Our biggest observation was the poor quality of the service. The Gatsby bar had several wait staff walking around but no one came to our table, so we went to the bar and were literally ignored by the bartenders. They never once looked up, said hello, or just a minute. This happened on several occations. At Bliss the wait staff was hit or miss, you could get service at the bar but there was always a line. The pool? Forget about it, no line, everyone was just packed in trying to get a bartenders attention. At the Sugarcane Mojito Bar the bartender really seemed offended that we asked him about the different Mojitos they had. We ate at O'Sheehan's 2 times, both times we ordered 2 entrees and 1 appetizer, both times the app and 1 entree came at the same time and the other entree came after the first person was finished eating. Java was probably the best, they had a sign showing you where to line up. So it was organized but they didn't seem happy to be there or to be waiting on us. We even tried tipping on top of the 18% that was already being charged us, it didn't get us better service. I like the convenience of not having to carry around money for tips but if people know they are going to get 18% regardless of the service they give you...well...what is the incentive. The exception to this was at Cagney's, the food and service were top notch and we did tip our waiter above and beyond 18%. Read Less
Sail Date April 2017
My wife and I were looking for a Caribbean cruise that went out of a different embarkation port than Ft Lauderdale and one that wasn’t too expensive so we could take her sister also. This cruise seemed to fit the bill just nicely. ... Read More
My wife and I were looking for a Caribbean cruise that went out of a different embarkation port than Ft Lauderdale and one that wasn’t too expensive so we could take her sister also. This cruise seemed to fit the bill just nicely. We decided to come to New Orleans a few days early to enjoy the sight of the city. Well worth the extra expense of time and money if you can afford it. Getting to the port (or hotel) from the airport is best done by cab. There is a set fee of $36 for up to 2 passengers or $15p.p. for 3 and up. There is excellent public transport in the city and a bus runs from the airport to close to the port for $2 that might be a viable option for some, some walking will be required. When we arrived at the port (at assigned times, I am sure to facilitate quicker embarkation) we dropped our luggage off and lined up to go through the process. They have an extra (and unnecessary) step that I have never seen before on my many embarkations before. I am not sure of the reason they have you scan your passport before they scan your passport at the main desk. Once onboard we were happy to see that our cabin was prepared so we could drop off the carry-ons (a little advice, our luggage didn’t arrive till six in the evening so put your bathing suit in your carry-on if you want to use the amenities). The buffet was predictably mobbed (more on that later) but we were able to get some food and find a table. The ship just came out of dry dock but it seems that they ran out of time before completing the tasks. I noticed a lot of unfinished projects and some shabby décor. Speaking of décor, I heard some passengers praising the look as beautiful, while I found it dark and dated similar to the Destiny that we sailed on before. I guess it is all in the eye of the beholder. Our cabin (6464) was (seemingly) an upgrade from the partial balcony we had booked. It had lots of room and a couch for sitting (sofa bed and a pull down murphy bed to accommodate 4 more guests). All was great until we realized when we were getting ready to turn in for the night, that the cabin is above the Song Lounge. Bring ear plugs. Also it is very close to a smoking area so if you don’t care for tobacco odor, don’t use the balcony. The balcony is of decent size with two reclining chairs and a table. There are plenty of smoking places on the ship denoted with chairs with red cushions and the ship has not gone the way of many and banned smoking in the casino so be prepared for that. The main dining room that we had (Scarlet) is a little odd as it doesn’t really accommodate groups. I prefer to be seated at a larger table so we can meet other couples and enjoy nice dinner company. But where we were seated was in a booth (I am not going to comment on that except to say that it felt like we were in a Denny’s with all the décor of said diner, plastic covered bare wood veneer and all). Try to enter it in a suit, maybe that is why so many were just wearing shorts and flip flops on formal night. The area we were in only had tables for two and the booths for four. Downstairs there were a few round tables for six and eight, but mostly small square tables for two and four with long rectangular tables near the windows for eight. Not very conducive to conversation, especially with other couples. I enjoy having conversations with my wife; but if you spent most of the day with her, there is not much new to talk about over dinner. That is what I missed most. The menu was decent but was geared for a three course meal (appetizer, main and dessert). I kind of like a four course meal when I dine out but you can create one if you wish. The food we were served was quite edible, well prepared and flavourful. If you want to be nit picky, it didn’t have that fine dining presentation I have grown used to on other cruise lines. The buffets were the most plentiful of any ship I have been on before. Most ships have one main buffet and maybe two or three other options near the pool. This ship has no less than seven themed free food choices besides the main buffet plus two or three extra fee choices. No matter what you have a hankering for, you will find something. The only thing is that the layout causes long line ups for the more popular spots. I would recommend trying something different or one of the dining locations not near the main buffet, such as the “Pig and Anchor” on deck five along the promenade for BBQ or “Tandoor” for Indian cuisine next to the aft pool. The sea day entertainment is similar to other cruises with the usual participation games, trivia and crafts. Evening entertainment is mostly standard but I didn’t notice any Broadway type shows on the menu. The biggest complaint I heard when talking with other passengers was how unprepared the ships amenities were coming out of dry dock. If they weren’t shutting off the AC in different parts of the ship during the day to fix one thing or another (its amazing how warm it gets so fast), to not having the pools and hot tubs working. Even the water slide was only running for short intervals and not for the first two days. I only ever saw one hot tub running at any one time and they closed the main pool during the middle of the day when we were in Grand Cayman. That made the little pool in the back quite crowded. No explanation was given but we had heard that it was something to do with the chlorine system. This should have been sussed out before paying passengers boarded. Not impressed. Our cruse stops were Cozumel, Grand Cayman and Ocho Rios Jamaica. I have been to all of the ports before some almost double digits. I can’t recommend any ship excursions as I don’t purchase them anymore. In summary, whether or not you enjoy the ship really depends on what you are used to. If you prefer a more quiet uncrowded cruise, then this ship might not be for you. If unfettered partying is more your style, you might really enjoy all the ship has to offer. I just wish they had gotten everything working before our cruise started. The ship still needs some work. Read Less
Sail Date February 2017
This will be our last cruise with Carnival. The Triumph is simply falling apart. While laying out deck the ship blew hot oil out of the smokestack onto sunbathers. The crew had to help everyone clean themselves and then shut down the ... Read More
This will be our last cruise with Carnival. The Triumph is simply falling apart. While laying out deck the ship blew hot oil out of the smokestack onto sunbathers. The crew had to help everyone clean themselves and then shut down the deck to clean it. Before the oil incident, the Triumph already had 1/3 of its deck shut off (for the whole cruise) while they refinished it. Because the needed the construction staging area, the sliding margradome never opened and the back pool was cold and shady. Renovating with guests onboard is awful. We heard saws running and smelled epoxy deck paint the entire cruise. Plus with so much deck space closed, there was a major lack of seating pretty much anytime of day. The Triumph is in dire need of serious renovations. There isn't a surface not covered in rust and dirt. The staterooms are the worst I've ever seen in 30 years of cruising. Read about the room below. Sticky. The other couple cruising with us had holes in the walls in their stateroom and their couch was ripped all over. Dining: Carnival's buffet hasn't been great for years and they proved that again. However, the dining rooms meal quality has improved. Our servers in the dining room were awesome. Called everyone by name and always kept our glasses full. Guys Burgers and the burritos were good as always. Room Service/Guest Services: They basically never answer. Every evening we like to have a snack before bed. We had to walk down to guest services to ask to order. Guest services was also not answering their phones. It didn't matter what time of day, both just did not answer their phones. Entertainment: This was the worst entertainment we have ever seen on a boat. Only one deck party even through the weather was beautiful every night. The deck party consisted of 15 songs like the Cha-Cha Slide and the Macarena then they shut down the music and lights. The stand up comedians were bad. One comedian badgered people in wheelchairs in the room. Then made fun of gay soldiers in the room. The other comedian kept talking about his balls night after night. Then he proceeded to make "white people do this and black people do that" jokes. The entertainment was very poor across the boat. Crew: The crew on the Triumph was one of the most friendly crews we have ever experienced on any cruise. The crew was the best part of the trip. Read Less
Sail Date February 2017
I am not happy with CCL's new business plan. I sailed on their oldest ship, Holiday, in 2005. It was a better cruise. Below is a copy of my review on the main CCL board. "I have read numerous posts here about poor Carnival ... Read More
I am not happy with CCL's new business plan. I sailed on their oldest ship, Holiday, in 2005. It was a better cruise. Below is a copy of my review on the main CCL board. "I have read numerous posts here about poor Carnival quality. Being a longtime Carnival customer I dismissed them. I have just returned from a 5 day on the Triumph after a 4 year absence. I am not difficult to please and have been on some rotten cruises. Things happen and you just go with it. My complaints come from things Carnival has done in areas that effect me. 1. Hotel staff: I think this has been reduced by at least half. I have been turning down my bed for over 55 years. I don't even have to have it made in the morning. I never consumed the mints but my wife looked all over the bed for them. A bucket of ice would have been appreciated. Fortunately we were close to Lido. To see the steward occasionally would have helped but then he was always away doing what the now missing staff once did. 2. Dining Room: It was once fun to dress and go to dinner. We went to dinner once and were not impressed. I really like lobster tail but for $20, when it has always been included, I'll go to Guy's for a burger. We tried the "Your Time" option but the wait was too long, 1 hour when I rechecked at the desk. As I remember, it then took another hour and a half to eat. We missed the show! We always checked the menu but found Lido a better choice. 3. The Return Cruisers Party: I have attended this since my second cruise 10 years ago. True enough, it amounted to only 2 or 3 free drinks but to take away what was earned doesn't cut it. If Platinum status is needed I think I will chill my own Whisky Sours at home. 4. Lemonade and lots of it: The drink machines had a great selection on day 1 and the morning of day 5. At all other times there was nasty tea and LEMONADE! Fortunately we took a selection of Crystal Light flavors. There are other things but these were my main complaints. I am not sure what demographic Carnival is going after but it isn't me. I could complain to Carnival but the most they can do is offer OBC. I doubt my next cruise line would honor that." Read Less
Sail Date September 2016
The staff on the Triumph were not very friendly. One of the photographers actually told me that one of my photos was blurry because "I didn't step forward"...The services was poor and I think that was because the workers ... Read More
The staff on the Triumph were not very friendly. One of the photographers actually told me that one of my photos was blurry because "I didn't step forward"...The services was poor and I think that was because the workers were overworked. I waited 10 minutes one night at the bar in the lobby and was not helped. There was only 1 bartender and about 10 people at the bar. The room was outdated and gross. The paint was chipping from the floor in the bathroom which made it look dirty. The housekeeping didn't always come & when they did it was only once a day. There weren't many fun activities to do, ect. not many game shows. The trivia is the same as it is on every other cruise that I've been on which makes for boring trivia. Also, CARNIVAL STOPPED PROVIDING THE COMFY ROBES!!! I was so upset!!! That was one of my favorite parts of cruising; putting on a robe and relaxing. Now the only option you have it to buy them! It just wasn't a good experience. I won't cruise on this ship again (this was my second time on the Triumph) and I am considering not traveling with Carnival ever again. Read Less
Sail Date August 2016
Well there is a reason Meds are prescribed and Jace the tour director needs to take as prescribed. Everything out of his mouth was at full speed Charlie Brown teacher talk. A little Ritalin would help the guests perhaps understand what ... Read More
Well there is a reason Meds are prescribed and Jace the tour director needs to take as prescribed. Everything out of his mouth was at full speed Charlie Brown teacher talk. A little Ritalin would help the guests perhaps understand what we need to know. He held the mike too close and speed read the schedule numerous times throughout the day. Very unclear explanation of what to do. BINGO consists of three games which you pay 0 for three cards or 30 or 60 for 9. And the prize $70 until the last one which you pick an envelope for which usually was 100. They almost force you to use their tours by punishing you if you don't. We booked an excellent tour on our own in Belize only to find out the tenders would guarantee the people that booked with them to be in the first tenders off. But wait there was the option to get to some lounge early and try to get a ticket for the first tenders. Luckily, I was given a special escort pass because I had asked for a hairdryer (bring yours) on the first day, then second day asked steward and finally wen down that night to guest services only to be told they were supposed to get a shipment in New Orleans and it didn't com in. when given the special escort pass he didn't explain what that meant and other workers didn't know. Finally figured it out after being told by guest services when I complained about lack of information that it was on back of sheet. See he flipped it over and when I asked where, he had to go find someone to find out.)That will teach you me to book with someone other than carnival the next time. Steward never even introduced herself except via card. We ate a lot of pizza because meal times in buffet were very limited. Getting off boat (jump it is faster). Well that was a circus in itself everything jammed up no workers to work crowd control. Almost had a fight on 4th floor with some swear words being tossed around by two men yelling. Okay so we go down elevator and again no workers to supervise the chaos. A gentlemen tells us he has been waiting a long time and the people on elevators keep showing up and jumping in line. So we go around to back of line. Here comes a Carnival director administrator man telling us this is customs fault. There was no one in line but customs stopped everything so please don't hold it against carnival. Being a teacher and used to managing lines I said to him, "but carnival could do a better job managing the chaos. These people just moved right here in line" Then some rather angry lady started in on me, don't blame us carnival keeps making us move from line to line, so don,t yell at us it isn't,t our fault. Of course I got called a heifer ( which at this point I was feeling rather heiferish being channeled into the slaughter house although she was more heiferish than me.). I told her, " I wasn't yelling at you I was telling carnival they needed to organize the chaos. I cruised on Norweigan and had no problem. Read Less
Sail Date July 2016
We chose this cruise based on recommendations of friends who have used Carnival out of other ports and raved about their service. We chose New Orleans for convenience. Embarkation was very well organized and went very smooth. We ... Read More
We chose this cruise based on recommendations of friends who have used Carnival out of other ports and raved about their service. We chose New Orleans for convenience. Embarkation was very well organized and went very smooth. We explored the ship and our stateroom most of the day with no issues. Our issues started the first night at dinner. We ordered drinks to go with dinner and after reminding the server four times during the dinner they finally arrived just as we were finishing desert. The food portions were very small and we felt rushed, as soon as you put down your fork the server swooped in and made off with the plate. We stopped going to the dining room after the 2nd night and opted for the buffet the rest of the nights. The buffet food was good, not outstanding but good. Every meat was cooked to well done, if you liked your steak, chicken or lamb dry this is the place for you. The 24 hour ice cream was a welcome relief on hot days. Throughout the entire five days the drink servers around the pools and in the various venues were practically non existent. The bars were so crowded with patrons trying to get drinks and children trying to get soft drinks (no soda stations) it took an average of 20-25 minutes. Most of the bars had only one server so they were backed up. Were only saw a roving server twice in the 5 day stay. Our stateroom was cleaned everyday and the towel animals were awesome however the black mold growing in the shower grout and around the gel dispenser was very nasty. The excursions all went off without a hitch and were very enjoyable. The entertainment was good with a wide variety. The ship was very clean for an older ship, it seems to be showing its age but still very nice. Read Less
Sail Date June 2016
We went on the cruise to try to get our love back but I ended up getting food poisioning from the blacken mahi mahi and was confined to my room until Tuesday I finally get a chance to go out with my wife and walk into the hall and smell ... Read More
We went on the cruise to try to get our love back but I ended up getting food poisioning from the blacken mahi mahi and was confined to my room until Tuesday I finally get a chance to go out with my wife and walk into the hall and smell the worst odor that I shouldn't have smelled. The room ac was never up to par especially after the heavy black smoke came from the smoke stack n the captain saying theirs no reason to be alarmed. the service for room service was horriable I got raw uncooked bacon on my BLT and they ran out of things that we ordered. I really was looking forward to this cruise and was very disappointed. I'm sorry for anyone that experienced the same as I did and I will not recommend the carnival dream as a cruise to take on my next journey of my endevours Read Less
Sail Date June 2016

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