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New Orleans River Cruises Cruise Reviews

Cruiser Rating
4.0
Very Good
219 reviews

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1-10 of 219 New Orleans River Cruises Cruise Reviews


Disaster

Review for American Queen to U.S.A.

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cmichaelcornely
10+ Cruises • Age 70s

From the beginning a Disaster Boarding through a dirty port gangway Very weak welcome aboard Dirty Boat Sparse crew Boat broke did not go for two days Food awful and cold Bars terrible Only 3 not open most of the time Only two bartenders Dirty glasses everywhere food, dirt on decks Cigarettes' buts on floor Housekeeper sporadic Ports ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi cmichaelcornely! We are disappointed to hear that you found many parts of the sailing disappointing. We have passed your feedback along to our team....

Sail Date: September 2022


Reasonably Good Cruise until the Last Day.

Review for American Heritage (formerly Queen of the Mississippi) to U.S.A.

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lcruise94
10+ Cruises • Age 70s

We wanted to travel on the Mississippi and learn about the South and the Civil War. The cruise and the excursion were reasonably good. but the last day was a disaster. We docked in Tunica Mississippi which was 45 miles from downtown Memphis. We were not advised of this change in advance and had signed up for two bus tours to see Memphis and the museums. We spent over four hours total driving ...
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Sail Date: June 2022


Lower Mississippi River Cruise

Review for American Pride to U.S.A.

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chatuga
10+ Cruises • Age 2020s

I really enjoyed my relaxing cruise on the Mississippi. Staff really catered to all of our needs. Cruise price included excursions in every port. I had the chance to learn many things about the civil war, visit museums, and several beautiful plantations. Tour guides were very entertaining.Back on the ship we had relevant lectures and even had the opportunity to take a fun art class. In the evening ...
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Sail Date: May 2022


Slightly disappointing trip

Review for American Queen to U.S.A.

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AliWood
6-10 Cruises • Age 60s

This cruise was booked in 2019 for sailing in 2020, but eventually we did it in April 2022. New Orleans to Memphis. Check in at the Hilton Riverside the day before, plus Covid test, was straightforward. We did not stay at the Hilton, but on departure day made our way to the Hilton by cab. We had booked the pre-cruise excursion, which was excellent. Amusing and informative guide for a 4 hour ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi AliWood! We appreciate you taking the time to leave us a review. We are disappointed to hear about a lack of communication about The River Grill and bar. We are glad you enjoyed some ports...

Sail Date: April 2022


Short Staffed

Review for American Queen to North America River

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Shortyman
10+ Cruises • Age 60s

For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source. One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Shortyman! We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not enjoy many aspects of the cruise, such as the food, wine, and service. We...

Sail Date: April 2022

Traveled with disabled person


Lower Mississippi on American Countess

Review for American Countess to U.S.A.

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Mffthie
10+ Cruises • Age 2020s

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...

Sail Date: April 2022

Traveled with disabled person


Did not live up to our expectations

Review for American Countess to U.S.A.

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Large1937
10+ Cruises • Age 80s

We were so excited to try the new ship by American Queen. From the time we arrived to check in for our Covid test, it was so disorganized. It took forever to get through all of the procedures and seemed like personel were not prepared. Our rooms were very nice and we had a great cabin steward named Richard. We had ask for early seating at 5:30 as our party of four had issues with eating late and ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hi Large1937! Thank you for your feedback. We are disappointed to hear about the food and staffing problems. We will be sure to pass your feedback along to the crew....

Sail Date: April 2022


American Countess Deboggle

Review for American Countess to U.S.A.

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DAPRiDG
6-10 Cruises • Age 60s

First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. ...
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Response from BriannaH, Guest Relations @American Queen Voyages

Hello DAPRiDG! We appreciate the feedback; however, we are disappointed to hear that you did not enjoy your experience aboard American Countess. We will pass your feedback along to the crew....

Sail Date: March 2022


Newly named "AMERICAN HERITAGE" debuts on the Mississippi

Review for American Heritage (formerly Queen of the Mississippi) to U.S.A.

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vacationreporter
10+ Cruises • Age 60s

We were looking for an escape but our business schedule only allowed room to travel on the week of February 26-March 5. I had poured over the American Cruise Line book and realized that the most practical and available cruise was returning to the Mississippi on the newly named and redesigned American Heritage. We had been on the ship (formerly known as the Queen of the Mississippi) a year ...
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Sail Date: February 2022


AMERICAN HERITAGE DEBUTS ON THE MISSSISSIPPI

Review for American Heritage (formerly Queen of the Mississippi) to U.S.A.

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airandseatraveler
10+ Cruises • Age 60s

This is the site of a horse training facility, where the owner, a wonderful ambassador for Natchez, takes problem horses from all over the world and trains them with trust and respect. We got an amazing demonstration from an ‘equine client’ who was climbing and jumping through an obstacle course. We were assigned 4-wheelers and had a vigorous ride through the grounds, on both flat land and up ...
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Sail Date: February 2022


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