Cruise Ratings
Sail Date: February 2014
This was our first Norwegian cruise and I must say it was great! From the beginning to the end it was nothing short of wonderful! We have been celebrating our 25th Anniv. all year long since April of 2013. We have been on 6 cruises during ... Read More
This was our first Norwegian cruise and I must say it was great! From the beginning to the end it was nothing short of wonderful! We have been celebrating our 25th Anniv. all year long since April of 2013. We have been on 6 cruises during this time......two Disney and 4 Carnival.....and we agree that our cruise on the Norwegian Jewel was by far in a category of its own.....which in our opinion is Great! The food was sooooo delicious! Mr. Messiah and his crew do a fantastic job! The service was very good and the wait time was just like any other restaurant that you order food from with table service. The buffets were the best ....no complaints here! The crew members there were all willing to please you in anyway to make you satisfied. The captain would walk around and talk with the guests and take pictures it made us feel special. That's probably why the crew members were always so friendly and helpful because their boss was always being the example. Everyone was so helpful in so many ways it would take a long list to describe. Thank you Romeo for making us feel special on our first cruise with Norwegian. And inviting us to the captains party!!!!! He is the guy to see if you are wanting to get $100.00 on board credit if you are planning to take a 6 or more night cruise within the next four years, you can put $250.00 down and receive the $100.00 on board credit to spent on your present cruise. I thought this was fantastic because we plan on taking another Norwegian Cruise before the four years is up. Another great incentive from Norwegian....Thank You ...Thank you!!! The room steward was great! He always made sure I had an extra towel and ice in the bucket and our room was always so clean. The whole ship was clean, we didn't see a rust stain of any kind anywhere on the ship. The whole place is spotless!!!! The port of calls were amazing .....and the excursion prices where reasonable...we even got to the ports earlier then the time we were supposed to and we got to disembark early and easy...that was wonderful!!!! In Cozumel we went to Passion Island all inclusive for $70.00 each includes boat ride to and from port, loved it beautiful beach great food and drinks!!!! In Belize.we went to Bacab Jungle Park Pool and lunch....$54.99 each .....it was a wonderful fun day there in the sun !! Roatan was great......we booked our beach excursion through Island Marketing Ltd....West Bay Beach...Banarama Beach....$66.00 for two of us, includes transportation to and from port, a lounge chair , a drink and entrance fee, ask for Ms. Karen she is a great tour guide and will help you get set up on beach.....this beach is sooooooo beautiful!!!!!! crystal clear water and the sand is so smooth under your feet in water....No Rocks or Shells!!!! In Costa Maya......they have a beautiful huge swimming pool to use free with swim up bar to buy drinks .......but we had booked an excursion to Tequila Beach, $64.00 for two of us, includes all drinks and food and lounge chair, umbrella but the cab was $3.00 a piece for each way.......the water was clear but there was rocks and shells at bottom........Not my favorite! Next time we will stay at port and enjoy the pool for Free! I would recommend this cruise to anyone who needs a break from the real world and take a trip into paradise for the best vacation you need to have! Try this cruise and you will not regret it and if you do you are probably hard to please to begin with!   Read Less
1 Helpful Vote
Sail Date: February 2014
My husband and I decided to take a cruise after 20 years and do I feel stupid. I saw the add for free balcony upgrades and thought GREAT. well that didn't happen. We got one of the poorest rooms on the ship. We did an excursion every ... Read More
My husband and I decided to take a cruise after 20 years and do I feel stupid. I saw the add for free balcony upgrades and thought GREAT. well that didn't happen. We got one of the poorest rooms on the ship. We did an excursion every day and in all was very disappointed. We went to Cozumel, Belize, Roatan, and Costa Maya. In Cozumel we did the zip line, not what we expected at all it was fun but we just went from tower to tower. Not worth the money. Don't plan on walking down the street of Cozumel because you are accosted by people wanting you to go in there shops and buy, and spend. Belize was very dirty. We did the air boat ride hoping to see some wild life and didn't see much of anything. On the pier we waited for the tended to return to the boat (about 80 % of the passengers were over 55) there was a tent with chairs. It was about 90 out and we wanted to sit for a minute. We were treated like trash because it was a VIP area and security almost got physical with us and would not let us sit; even though no other passengers were there. Roatan was nice and we did the nature and archeology tour. We did see spider monkeys which was fun but all the ruins were reproductions which was disappointing. Costa Maya we did the snuba which sounded fun, but save your money. We just walked off the beach and say trash and garbage with a few fish in the water. Be prepared that with every excursion even though you pay for them they also expect a tip, even the bus driver. The food on the ship was very good but be prepared to wait to get into the two main dinning rooms. All in all I wished I had saved my money. I feel like an idiot thinking this would be fun. NEVER AGAIN Read Less
Sail Date: January 2014
My wife and I, along with her sister, sailed out of New Orleans the second week of January. Embarkation was very smooth and orderly. We visited the ports of Cozumel, Belize City, Roatan and Costa Maya. There are two ports on the Honduran ... Read More
My wife and I, along with her sister, sailed out of New Orleans the second week of January. Embarkation was very smooth and orderly. We visited the ports of Cozumel, Belize City, Roatan and Costa Maya. There are two ports on the Honduran island of Roatan(Mahogany Bay and Coxen Hole). Our ship docked at the Coxen Hole port. The port is secured by a high privacy wall within which there is a very limited number of shops for the ship's passengers to visit...... furthermore, item selection in those few shops is very limited and scattered. My suggestion (to Norwegian) would be to secure rights to dock at Mahogany Bay or else visit some other Caribbean port or island. As far as the other ports that we visited, they were all very interesting, entertaining and worthwhile. Cozumel has it all....shopping, excursions, beaches, rentals, etc. Service on the ship was good(I'm not a fan of mandatory tipping as Norwegian requires---they put it on your account at the first of the cruise and you pay it whether or not someone deserved it! That, my friend, is NOT a tip[gratuity]....that is a service charge!) The nightly entertainment was very good.....comedians were good, magician was fantastic, singers were extremely talented and the production shows were great......the cruise director(Jamiee) was one of the best that I've ever cruised with......she kept us informed of things that we needed to be informed about....and she did not get on the PA system and ramble about this and that....she was to the point and then "out of sight"! If I was given the opportunity to change ONE thing and one thing only about this ship and its management, it would be this: When you're showing sports activity on a TV screen, show sports that are popular with Americans seeing as the overwhelming majority of your guests are Americans! We do not play soccer, nor do we want to watch it ! We like football, baseball, and basketball......go with the majority....show football, especially during football season! If there's not a "live" game on, then show last Sunday's reruns.....anything but SOCCER ! No evidence of that old NoroVirus monster.....there were hand cleanser dispensers everywhere as well as workers at the entrances of all dining areas with their little hand sprayer bottles. Debarkation was great....."self assist" debarkation is a breeze if you're able to carry all your luggage off the ship! New Orleans is working hard to make the Julia Street Ship Terminal very "guest friendly". In summary, the Jewel is a great ship with comfortable surroundings and accommodations. I look forward to a return visit. Read Less
Sail Date: December 2013
This was our second cruise on NCL and we have cruised many times out of New Orleans (our home port) on CCL and RCL. We (wife and I) have been on over twenty cruises and have never had a bad time. Getting on the Jewel was very fast, get ... Read More
This was our second cruise on NCL and we have cruised many times out of New Orleans (our home port) on CCL and RCL. We (wife and I) have been on over twenty cruises and have never had a bad time. Getting on the Jewel was very fast, get to the pier around 10:45 or 11 and you will be on board around 11:30. Don't forget if you are a latitudes member there is a special quicker line for you. Parking is $112 in the outside lot called the whale lot. Food on this ship in all areas is very good and some of the best I've had on a cruise ship. However, the service in the main dining rooms for either lunch or dinner is some of the worst and slowest service ever. I believe because they already have their tips and the staff does not really work for them anymore as they did back in the day of tip envelopes. Many cruise lines are going with the prepaid tips and service is really suffering because of this. Dress on this ship anywhere is VERY casual and the majority simply wear slacks, nice shorts, polo style shirts or simple sun dresses. Leave your formal items at home. Multiple times we waited in MDR for either lunch or dinner for over 30 minutes before we were served ANYTHING, and several times we were the first ones into the MDR. Our main problem with NCL is the Anytime Dining which is anything but "anytime." We had a group of 11 and the only time we could ever get a reservation was either 5:00 or 9:00. Then when we showed up for our time we were given a pager and told they would beep us when the table was ready. usually this wait would be from 15 to 30 minutes. This also seemed to be happening for others with groups for two or more. Multiple times in the MDR's it was just my wife and I for breakfast or lunch and we experience waits of nearly 30 minutes just to receive our drink order. The two specialty restaurants we ate in were outstanding, The Brazilian restaurant where they served all the carved meat is not to be missed and the fry table is outstanding. Overall the food is excellent, but repeats items often, but the service is some of the worst ever. The ship is very clean and the staterooms (we had a balcony and my kids had an inside cabin) are your average cruise line type in decent condition. The shower is larger than most other lines and the hairdryer is the best hairdryer I have ever used. The TV is horrible with no ability to access your account online and the channels come and go for no reason. Our room steward was excellent and most of the other cruise staff are friendly. We did not like the lay out of the ship and found it flowed poorly with us always having to go up or down and front or back, it seemed like a boxy old house and not planned very well. Had a great time, but due to the anytime dining we won't cruise NCL again.   Read Less
Sail Date: December 2013
4th NCL cruise out of N.O.....getting on an off the ship was super easy. Easy check in and easy off. The ships crew is absolutely fantastic! Excellent service all around from everyone! Great cabin stewards, restaurant/bar staff and ... Read More
4th NCL cruise out of N.O.....getting on an off the ship was super easy. Easy check in and easy off. The ships crew is absolutely fantastic! Excellent service all around from everyone! Great cabin stewards, restaurant/bar staff and entertainers. The shows in the theatre were great, JP the magician does and excellent show and is very funny, Band on the Run was great, and the Cirque show was awesome! The food though was about as blah as can be though. Plentiful, but just plain and very, very boring. Repeat cruisers with NCL will be disappointed to find the exact same foods as last years cruise. (NCL changes the menus every TWO years!!) Food is definitely uninspired, under seasoned, plain, boring. (this was repeated over and over by a majority of other guests we spoke with). There was a time when all food was the caliber of the cover charge restaurants. It would be nice to have some more variety, with all the Phillippine chefs onboard, it was disappointing to not have one single dish from their country ever, not even in the Asian cover restaurant!! Why not take advantage of their true talents?? On our cruise, we had to tender in both Cozumel, and Grand Cayman. Major issues with their tender process, it took over two hours to get off the ship in Cozumel (and we were group 4!!), and over an hour to get back on. With very limited time in port - usually 9am - 3:3 pm there wasn't nearly enough time. The line to get back on the ship in Cayman was about 4 blocks long, no other ships in any of the ports had such issues. The dock in Jamaica was in the working cargo area, and very undesirable. It seems everywhere we were the Carnival and RCL ships had the premium docking areas, The cabins were very clean, nicely furnished, but had some issues. No clocks at all in cabins, no way to set an alarm or see the time. TV had very limited channel selection, yet had 5 NCL only channels for them to sell everything under the sun. Granted no one goes on a cruise to watch TV, but in inclement weather, or for late night it shouldn't be that hard to provide more channels. If it can be done in a plane at 40,000 feet it shouldn't be that hard to provide at least a dozen choices on a ship. On deck 11 midship there was always an overwhelming smell of sewerage, not very nice, and apparently nothing can be done about this. Internet charges are pretty outrageous also. You can expect to be nickel and dimed everywhere on board. In cover charge restaurants, many of the specialty entrees had a fee in addition to the cover charge. The photo gallery charges are sheer outrageous! $12.95 for each and every 6x8 photograph, and most of them were thrown away, such a complete waste of paper, chemicals and time. One would think that they would rethink their pricing strategy here! Another disappointment is that when booking a spa massage, you actually have to pay an additional charge to use such things as the sauna, or even take a shower. Another sad example of the nickel and diming! The ship itself is very well maintained, and there seemed to be enough elevators. Big complaint on the pool deck, which crams too many things in one area. the kids pool should be completely separate from the adult area, but they are all in one area. Our cruise had over 500 kids, and you could definitely notice it everywhere! Parents should control their kids better, but of course they don't. Suggestion to NCL, get rid of the water slide. Its crappy and just makes things worse! Huge complaint was on port days, when getting on the ship in late afternoons, the only food available were the horrible hamburgers, hot dogs and French fries on deck, and there was a mad rush for this with not nearly enough workers to handle the crowds. perhaps they should keep the deck bbq open longer, or open the buffet earlier on these days. Note to NCL...if you are going to attempt a chocolate buffet, please get some better recipes for the items you offer, overall they were just awful. Overall we had a pleasant time, however not sure if we would choose NCL again. We did enjoy New Orleans, and had a great pre cruise stay at the St. Philip French Quarter Apt. hotel, which we would highly recommend. It would be nice to see NCL put a real first rate modern ship in the New Orleans market though. It seems Carnival offers a far superior product with the Sunshine. It looks fabulous, and we ran into many guests from this ship and they were all very positive about it. As far as the itinerary, perhaps it would be better if the ship docked rather than tendered, and they could totally replace Jamaica, as most people we talked to thought this was the least favorite stop. Read Less
Sail Date: December 2013
We had a group of 4 cruised with NCL Jewel before Xmas last year. Since this is our first time, there is no reference to compare with. We live only one hour away from NOLA, lucky for us we don't need a hotel. Embarkation is pretty ... Read More
We had a group of 4 cruised with NCL Jewel before Xmas last year. Since this is our first time, there is no reference to compare with. We live only one hour away from NOLA, lucky for us we don't need a hotel. Embarkation is pretty fast, bringing all necessary documents and pre-printed boarding pass definitely accelerated this process. Food is fine. Our favorite restaurant is Azura and Tsar's palace, which provide standard four-course meal for dinner (steak in Azura is really nice). The big buffet dinning on the upper deck (sorry I forgot the name) is close to everything (i.e. pool, card room, fitness center, playground etc.) The only complaint about the food is we barely got any seafood. (I know this is NCL, but we actually expected lobster or so) Among the three ports (Georgetown, Jamaica; Grand Cayman; Cozumel), we like Grand Cayman the most. The most disappointment is the shore excursion we attended in Georgetown, which we bought from the ship. We thought we would go soft with our first shore excursion for the safety sake, which was proven a wrong decision, and the worst part is the 30-min shopping in a really small shop in the middle of nowhere. For that reason, we took a taxi to the beach by ourselves in Grand Cayman. Love the water and the beach there. However, the NCL shore excursion we bought on the ship for the submarine in Cozumel is pretty nice. And we still have the time to go to beach by ourselves after the excursion. But the water and the beach is big disappointment compared to Grand Cayman, probably the taxi driver didn't take us to the good place. For dressing, we saw people dressing in formal attires, but 80% of them worn whatever you want to be comfortable including us. But jeans and flipflop are not allowed in the two main dinning room. Overall, first time cruise is pretty pleasant. No hassle no worries. I've seen people in a large group bringing walkie-talkie, which I think is really a good idea since there is no way to get in touch with your friends once you are out of your cabin. Read Less
Sail Date: November 2013
I have been dreaming of a cruise for several years. I had been planning to do one, and I was offered a free cruise from Horseshoe Casino. After upgrading, fees and taxes, it seemed to equate to a buy a cruise get one free. It was not a bad ... Read More
I have been dreaming of a cruise for several years. I had been planning to do one, and I was offered a free cruise from Horseshoe Casino. After upgrading, fees and taxes, it seemed to equate to a buy a cruise get one free. It was not a bad deal. I also received 2 casino cards that provided complimentary drinks in the casino. We arrived in New Orleans on Saturday and stayed the night. We were able to park for free at the Harrahs Casino garage. On Sunday morning, we drove over and dropped our luggage off. It seemed a bit hectic as there was a lot of cruise traffic for Norwegian Jewel and Carnival. We parked our car, and walked back over to board. The boarding too me was much like boarding at the airport, although it may have been a bit quicker. Our cabin was located on deck 10, midship, port side. One thing I recall is as I exited the elevators and started down the isle, a certain area seemed to have a bad sewer smell. I just walked fast to get by, and was happy that the smell was not near my cabin. In preparing for my trip I knew I have a history of getting motion sickness. Therefore, I had my seabands on, and had the travel patch for behind the ear. The doctor had instructed me to put on when I boarded the ship. I thought better, and figured I would rely on the seabands. I felt good the first day, but basically we were just cruising very easily down the Mississippi River. I thought this is a piece of cake. The first day at sea, I woke up early, and felt fine. We had breakfast and a nice lunch. We walked and explored the ship. The wind was very strong, and I felt a lot of ship movement. All of the sudden I started feeling bad and I applied the patch behind my ear. Well the patch usually takes a few hours. I started feeling miserable. The sea sickness to me is so bad, that you almost feel like jumping into the water and ending it. By this time we must have been dead in the center of the Gulf of Mexico. I had no idea of what to expect, all you see is water, nothing else. I think I thought I would see birds, and fish jumping in the water. My nice husband fetched me green apples and I slept for a while. Later I went to the high center of the ship and tried to relax and get fresh air. Wonderful news the next day, I woke up and felt great. The patch worked. We had another day at sea. The next day we arrived in Jamaica. I booked excursion to see Rose Hall. The trip was long as traffic seemed terrible, and I was surprised that the tour bus took us by their airport. The airport did not seem to be anything to see, and a waste of time. They also took us to Margaritaville, which too me was cliché. Also the tour bus was packed, and there was not a free seat. It seemed miserable. Rose Hall was very interesting and historic and had a nice high view of the ocean. The next day we arrived at the Cayman Islands. I did a beach excursion. It was nice, but did not feel like a lot of time at the beach. I am used to Florida beach, and never really can see my feet through the water. There it was like I could see too much, and there were these little spiny ball things, that you were afraid you would step on. Day 5 we arrived at Cosumel Mexico. I booked the Tulum excursion, as my husband had always wanted to see the Mayan Indian ruins. I did not realize that we would be taking a ferry from Cosumel to Tulum. I was scared to death I would again get sea sick. People all around me got seasick. But this time my patch was on, and I did not get sick. Although it was not a fun time on the ferry. Tulum was beautiful, and worth the ferry ride. I was very pleased with what I saw of Mexico, as I had very low expectations. I was picturing it being dirty and very unpleasant. I found it was great, and was my favorite stop. The ocean and beach on the side of the cliff of the Tulum ruins were simply beautiful. Time just went way to fast. We enjoyed some tacos at Tulum, the salsa and chips are still fresh in my memory, and I cannot wait to go back and have some more. Maybe some day. Day 6 we were back on ship for the last day at sea. The evening was very interesting as it appeared as that we were close to land. We could see a lot of lights and maybe sandbars. I think we were seeing oil rigs. It was dark so it was hard to see. I did see another cruise ship come by. We were able to wave at each other. Day 7, we awoke and we were back in New Orleans. We had breakfast and got off the ship. I removed my patch. I felt great. We walked around New Orleans, and had dinner at Mothers. We spent the night at Harrahs. The next morning when I woke up, I felt bad. I had a rocking feeling, and felt like I was moving. I did not get really sick, but I just did not have balance. I felt like this for almost a week. At that point I said never again will I cruise. Now, the feeling is behind me, and it has been almost 3 months. The cold weather here at home, has made me want to do it again. I do want to try cruising again. I don't know why, but overall I had a wonderful time. Next time, I will do the patch correctly, and I am wondering if one of the bigger ships would help.   Read Less
Sail Date: November 2013
My sister & I arrived 3 days early to our Sunday Nov. 10th departure. Totally enjoyed New Orleans, my third time there, and her first. As this was our 2nd NCL cruise, first being 2011 NCL Epic Transatlantic we had high hopes this ... Read More
My sister & I arrived 3 days early to our Sunday Nov. 10th departure. Totally enjoyed New Orleans, my third time there, and her first. As this was our 2nd NCL cruise, first being 2011 NCL Epic Transatlantic we had high hopes this cruise would be as good. We each had our own inside cabin, next door to each other, as she is a night owl, and we both enjoy our privacy. From the first step on the ship.... it was disappointing. I have sailed over 34 cruises, and never have I walked along the deck (100 yds. or so) to enter the ship by elevators. We were looking forward to the overwhelming experience of entering an atrium area, or large lobby. By elevators? Really? Our cabins were not ready until 1 pm, and we were onboard at 11:30 am. We made our way to the spa to preset our weeks appts. Our 1st and most important part of our vacation!! LOL. Went then to buffet. Nice and spacious for a buffet, and will organized. Love the attention to the hand sanitizing!! Washy Washy was great!! (YouTube NCL washy washy). Cleanest ship by far with this detail. WIsh Princess would catch a clue how to implement this!!! Big disappointment was the food. Dining room was horrible. Warm salads, cold soups. Best dinner was the specialty teppanyaki, well worth the $25 fee. You can get anything you want on the menu, combined.... they don't tell you that, but we learned from someone ordering from our table! So order up and enjoy all the filet, seafood you want! Shows were by standard....just a cruise show. Guess I'm spoiled with having been on the Oasis/Allure and seeing broadway shows, etc. Casino was very smoking. Wish they could learn how to upscale there ventilation system in that part of ship. Spa was awesome. We both bought the week pkg. to enjoy the sauna/steam, hot tubs, and reclining tiled lounge chairs..... so worth the $119 for the whole week. They only sell a certain amount, so this area is not over crowded, well worth heading to spa upon boarding to insure we got this package. Overall it was fun, as my sister and I just made the best of it, but I will not be cruising NCL again, as there are better cruise companies in my opinion. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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