4 New Orleans to Transatlantic Royal Caribbean Navigator of the Seas Cruise Reviews

I sailed with my wife and my 4 year old daughter. Boarding the ship took about one and one-half hours. I had arranged for our stateroom to be decorated for my daughters birthday and our anniversary. We arrived at our stateroom to find ... Read More
I sailed with my wife and my 4 year old daughter. Boarding the ship took about one and one-half hours. I had arranged for our stateroom to be decorated for my daughters birthday and our anniversary. We arrived at our stateroom to find it beatifully decorated with a not for my wife and daughter from me. A great way to start the trip. I have been disappointed in the past by other cruise lines. Our cabin steward, Golda was outstanding. During our trip she made a different towel animal every night for my daughter, she was very easy to work with, if we were not out of our cabin by the time she finished working she offered to come back when we were ready. Our room was always immaculate, a very difficult task considering we have a 4 year old. We ate at Portfino the first night, the food and the service were outstanding. We said we would go back another night. The crew on the ship is extremely friendly, not once in 15 days did I pass a crew member and not get at least a greeting. We saw several shows while onboard, the juggler was funny and included my daughter in the show, so that was one of my favorites. But, the ice skating show is not to be missed. The other shows we saw were good, nothing great. The food outside of the pay restaurants was also very good. The main dining room always had something very good on the menu. The night they served lobster I was very skeptical to even try it, because I am from Maine and I am almost always disappointed with cruise ship lobster. Our waiter convinced me and I am glad he did, it was very good. My only complaint would be at the buffet for breakfast, it did not have the variety that I have had on other ships. Our waiters in the main dining room were exceptional. Fahmi and Christian could not have been better. They were always right there to meet any need you had. They were also very fiendly. If I took another cruise on this ship I would want them back to be my waiters. The head waiter Leslie, was also excellent. He always took the time to stop and say hi, on several nights he made my daughter napkin animals. He also brought her plates of beef carpaccio that he found out she liked. We took shore excursions in Ponta Delgada, Toulon and Livorno. The excursion in Ponta Delgada was good, but it was not a very nice day. The tour guide was knowledgable and friendly. I could have lived without the Pineapple plantation. If I had to do it over again, I Probably would have done a different tour. In Toulon we went to Aix. I really just took this tour for the ride to Aix, I did not have any interest in following the tour once in Aix. I guess this somehow offended our tour guide, he was a complete jerk to me and my wife. We still had fun in Aix and I complained about him once back on the ship. The tour in Livorno was very good. We went to Pisa and Florence on our own, Lisa our guide was very knowledgble about the areas and gave us some great tips for getting around and what to do. On the sea days there was always plenty to do, miniture golf, rock climbing, trivia, bingo, ice skating, or just hanging out at the pool. The first few day of the trip we did not put our daughter into the kids club, because I enjoy spending time with her. But, I started to feel guilty and selfish, as I had heard other kids were having a great time. We finally decided to let her go and she didn't ever want to leave. The staff was very friendly and always had something fun planned for the kids to do. She also met many new friends in the kids club, I was happy we decided to send her. I think the ship is due to be refurbished soon, which is fine as long as they keep the Captain and crew. Overall the crew was outstanding! Read Less
Sail Date April 2013
So all in all a good cruise with all the typical good service from RCCL. Quick notes are that they really have very limited support for kids under 3 on most of the boats below the Oasis class. We were limited to $20/hour child care in ... Read More
So all in all a good cruise with all the typical good service from RCCL. Quick notes are that they really have very limited support for kids under 3 on most of the boats below the Oasis class. We were limited to $20/hour child care in our state room and 2-3 1 hour periods with a kid's staff member in the tot room. The also had bags of lender toys which was good but our tot got board with them and the hour play periods after about a week. To be fair there were no other kids under 2 for her to play with and the staff were very friendly but we were spoiled by our 7 day experience on Oasis when they not only had child care for $9/hr in a designated Royal baby's room but a 24 hour play room as well. Taking care out our tot in our room prevented us from enjoying our room childless. It was good we got a Grand suite or out tot would have had no place to run at all! The Weather in April was only warm enough to swim 1 or 2 days so that wasn't available for our tot either. Nor was there a pool with more than and inch of water for tots. So we spent a lot of time in our room or going with out tot back and forth to the few areas that were interesting to her. This was relaxing but it didnt allow much time for many of the other activities on the ship. We are fairly experience cruisers so we didn't feel we missed too much but it would have been nice to get out a bit more. The word from the crew is that the ship is due for dry dock which will address its getting older plan, During they dry dock they are supposed to update the child area. Recommendations: 1. Until updated you can get better service for kids under 6 on other boats and kids below 3 should avoid this ship. 2. Transatlantic cruises are populated by the traditional older set. Go if you enjoy just chilling out and meeting other seasoned travelers. 3. Get a bigger cabin on the long trips. It may sound obvious but the importance will hit you quickly especially if you have a kid in the room with you. Read Less
Sail Date April 2013
Review of Navigator of the Seas, Transatlantic voyage April 6 through 21. 15 days, with stops in the Azores, Toulon, and Livorno on the way to Rome. Embarkation: The cruise port in New Orleans is very close to downtown and the ... Read More
Review of Navigator of the Seas, Transatlantic voyage April 6 through 21. 15 days, with stops in the Azores, Toulon, and Livorno on the way to Rome. Embarkation: The cruise port in New Orleans is very close to downtown and the French Quarter. Access is very narrow, but we arrived early enough that there were no crowds. Our baggage was collected immediately. The baggage handler asked for a tip (which I was prepared to pay) before he actually handled all of the bags. (I tipped $5, for which he took the bags from the taxi and put them in a nearby cage to be rolled onto the ship.) Check-in was relatively quick. We waited a short time in line, entertained by a couple complaining that Florence and Rome had not been located near enough to the ports. I observed that it was very inconsiderate of Romulus and Remus, but that went way over their heads. The actual check in process with the staff was as fast as I have ever seen. There were airline-like security checks. We had purchased two bottles of wine, but security did not care. We could have brought two bottles in each bag. Security did check one of our bags quickly because my laptop charger and some other electronics were in there. That was about 15 seconds. I also had an extension cord and a Belkin cube tap so I could have extra outlets for charging. There has been some commentary about cruise ship restrictions on these things, but security here did not care. We boarded the ship in short order. Having arrived just after 11, the cabins were not yet ready, so we toured the shop a bit, found a table in the pool area, and had lunch from the Windjammer. Cabin At 1, the cabins were ready and we went to see our cabin and drop our carry-on bags. We had a junior suite, no. 1394. This is an aft cabin, so it has a slightly different configuration from standard junior suites, and it has a very large balcony. The room itself was very nice and spacious. Our suitcases went under the beds, which had been pushed together per our request. The bath, with its tub, was also very nice. The cabin has a walk in closet, but one difference between this and others we have had is that the closet is long and narrow, and while there is a clothes hanger running much of the length of the closet, towards the aft end the closet is narrower than the hangers. Nevertheless, with clothes for a 3+ week trip, we had plenty of storage space. The room has a stocked refrigerator, which we emptied and used for our wine, etc. There are few outlets, but with my Belkin cube tap and with a universal adapter for the European outlet, I had enough power outlets for a laptop, camera battery chargers, Kindle chargers, etc. Given the proliferation of devices which need charging, The Belkin cube tap (which includes a surge protector) is a necessity. The balcony is large and had two loungers, two chairs and a table. It has somewhat of an obstructed view because of the ship superstructure in the back. It is fully covered by the Windjammer. On the Navigator, the Windjammer is enclosed, so our dreams of dropping food from the Windjammer to waiting arms below were dashed. Because the balcony is enclosed, it had no wind whatsoever. On the other hand, if you want to sun yourself (not generally our thing), on an Eastbound TA the balcony is in the shade until late in the afternoon. We did not find the walk to and from the cabin difficult. We tend to walk everywhere and use the steps as much as possible. Our cabin steward was Reynaldo. The cabin was always clean and bed made promptly. We requested ice and we had a fresh ice bucket twice a day. The cabin comes with towels for two, but with trips to the gym and pools, we needed more, and after one request, the towel rack was always stuffed with towels. We had robes. Towel animals appeared from time to time. Baggage Delivery Despite having checked in early, our bags did not arrive quickly. We had been told that as suite guests our bags would be promptly delivered, but only two of our 3 checked bags arrived by 4 p.m., the nominal sail time. At that time we did the muster drill, and from the deck we could see my wife's bag still in a cage on the dock. Along with lots of other stuff. The ship sailed about an hour late, with the excuse that there was more to load than for its typical 1 week voyages. (Hadn't anyone figured this out?) My wife's suitcase arrived around 7 p.m.; others in our area were delivered after 9 p.m. Supervisors came around inquiring what was missing; they were suitably apologetic and kept offering the canned excuse that there was a lot to load given the 15 day voyage. Since the length of the voyage was a running excuse, let me note that the Navigator sailed with just over 2900 guests for its approximately 3800 beds. Transatlantic sailings don't attract children, and there were a lot of singles on the ship. Let's move on to the ship. Spa and Exercise Facilities There is an exercise area, indoor Jacuzzi and gender specific saunas and steam rooms. The indoor Jacuzzi was nice, and large to even swim short laps. Given that it was sometimes cool outdoors, this was a nice touch. However, on a couple of occasions it was not heated enough. The paint was peeling. (Navigator is going into dry dock for refurbishment.) The men's sauna and steam room were OK, although on one day neither was very hot as some system failed, they cooled off, and had to be started from scratch. The men's room has lockers, and to get keys you need to go upstairs to the spa check in. Some of the lockers are not for the height challenged (they are over 7 feet off the ground) and on multiple occasions after getting a key, you find that someone has put stuff into that locker without securing a key. (Just clothes.) More trips up and down the stairs, but exercise in any form is welcome. HOWEVER, the ladies steam room was closed. Broken. According to the spa staff, they expected to have it fixed in a day or two. It wasn't. Then the story was that it would be fixed in the Azores. It wasn't. We ran into several couples who were double platinum or whatever who had sailed the Navigator on its Caribbean route earlier in the year, who reported the steam room was out of commission then. When my wife asked the staff, saying it's never going to be fixed, they agreed, and said it would not be fixed until dry dock, but they had been told to say that a fix was imminent. The Navigator does not have a thermal suite, so there are no co-ed steam rooms and saunas. Outdoor Pools There were always adequate deck chairs. The weather was not hot, so there were not a lot of swimmers or sun seekers. The outdoor running track was adequate. Often one of the outdoor pools was closed for maintenance. Dining Let's move on to meals. Given our balcony, we had breakfast in the room most mornings. Service was generally good, with the meal arriving at or before the ordered time. We were able to order things not on the pre-printed menu (like lox to go with the bagels.) HOWEVER, when in port at Toulon, delivery was way late. For us and lots of people. On a morning when it makes a difference. I don't recall the precise times, but if we had asked for 7 to 7:30 delivery, it arrived at 7:45 a.m. After several calls. And incomplete although that was quickly remedied. (I had called to make sure they had our order; if they didn't, I would have simply gone to Windjammer.) A supervisor called us that evening to confirm that the problem had been resolved to our satisfaction (it had) but again offered the excuse that the kitchen was not prepared for as many people who ordered room service on a port day. Like that had never occurred before. And, on a ship traveling 900 light from capacity. We tended to eat lunch in the dining room, opting for the large table option. You meet interesting people that way. The dining room offers a salad bar where you pick what you want and the staff makes up the salad. Uniformly good. There are also a few buffet items; we tried a few and were not impressed. There is also a menu which changes somewhat daily. Those choices tended to be good. HOWEVER, the dining room opened at noon. If you arrived at noon, and promptly ordered, telling the waiter you had something planned at 1 or 1:30 (a class, exercise, walking group, etc.) it was impossible to get out before 1, and usually not before 1:15 p.m. Not the waiter's fault. The main courses are simply not ready. (Yes, I know, I should have gone to Windjammer if I'm time pressed.) Dinner was in the main dining room late seating. We had a table for six, which is good for conversation. Our table mates were diverse, which is something we enjoy on cruises. One couple was German and Austrian, living in Canada for many years. The other couple was Puerto Rican, living in South Carolina for many years. Both of the husbands were engineers. One of the great things about cruising is meeting people with entirely different life experiences and views. Our wait staff, Gezik and Neal, were great. My wife likes lemon with her water, and a plate of lemon slices arrived as we were seated every night. When she has Caesar salad, she prefers it without cheese, and that's how it came. We had a 12 bottle wine package. Whatever we selected was always in stock. Our leftover wine was stored or we took it with us. If we stored it Neal had it back for dinner the next day. We knew the wine selection in advance and it was good. The menu included about six regular items (salmon, strip steak) and about six rotating items. My wife likes salmon, but after three attempts gave up as the salmon had no taste. The way it is prepared is that after lunch it is seared on both sides to seal it, and stored in the kitchen until dinner, when it is baked. (No open flames in the kitchen.) It is not marinated in anything, ever. Sauces are sometimes offered, but they did not help. The salmon was not seasoned, either. Eventually, on a fifteen day cruise, the menu got repetitive and boring. That goes for appetizers, dinners and desserts. The kitchen did make us some souffle's on request, but, alas, our tablemates did not want a souffle every night. There was only one lobster night, and that was a lobster tail. That night was also prime rib night, so RCI got to offer two higher cost items on the same menu to reduce demand. (And if you don't think that's true, take the all-access tour like I did.) I prefer lobster tail to lobster, but, interestingly, the headwaiter thought that lobster tail was simply the tail of a Maine lobster. It's not, and after we had this discussion, he came back one night as we were leaving and said that the executive chef had confirmed that lobster tail was a separate species of crustacean. Maine Lobster was available, at an increased charge. Food service on the ship, like all cruise ships, is getting more restricted. What we like to do, for example, is to have a snack on our balcony at 5 or so, along with whatever wine was left over from the last night. However, the Windjammer is now only open specific hours, and closes about 4:45 p.m. And at that time, hors d' ouerves are not out. At 6 there will be sushi (unlabeled), meats, cheeses, etc. There is the Promenade Cafe, which is always open, but its food choice is limited. The ship also has a Johnny Rockets as an extra charge restaurant. We refrained, since the extra charge approximates what we pay at home for Johnny Rockets. Unlike some ships, this Johnny Rockets was not open for breakfast. It was largely empty, as I suspect its clientele are typically from the teenager crowd, lacking on this trip. We went to Portofino once, for a murder mystery dinner. The show was great, and the food and service were excellent. We did not try Chops. We wholeheartedly recommend the fun of the murder mystery dinner. Coffee service was always available. The ship serves Seattle's Best, which is fine with us. Starbucks is available for an extra charge at the Promenade Cafe. Frozen yogurt was available at three different stations whenever we wanted it: chocolate, vanilla, sometimes strawberry, and a combination. The ship also offers Ben & Jerry's for an extra charge. We refrained. Food was also served for lunch in the Promenade. The displays were enticing. Health We, along with a great many other passengers, developed coughs. One member of our meet-and-mingle group developed pneumonia. RCI personnel constantly urged us to use Purell, which is available everywhere. RCI personnel cleaned things like the banisters regularly. Cruise Critic and Meet and Mingle We followed the roll call on Cruise Critic (about 5000 posts) and joined meet and mingle. Did the cabin crawl, slot pull, murder mystery dinner together, book cluib, walking tour. Other activities were organized, We organized one tour with folks we met on meet and mingle. All-Access Tour I took the All-Access tour, with about 10 other people. Cost is $150, although my sense was that I was the only one who paid. Good tour, well worth it. Toured the bridge, with the officers there explaining things. Then a visit to the engine control room, where the engineer on duty gave a 45 minute talk on how to run the ship. That ran over, annoying the environmental guy. Then on to waffles in the crew's quarters. Off to the kitchen, where we saw food storage and learned about ordering stuff, and learned that the chef had a budget per person per day for food. We saw the pictures of every arrangement of food for the staff to use to make up plates, although not all of the arrangements were going to be used on the cruise. We saw salmon being seared and stored, rolls being baked, shrimp cocktail being assembled. Then off to backstage in the theater, and finally a stop for champagne. Activities There was plenty to do on the multiple sea days. There is entertainment in the evening, ranging from singers, comedians, the Dungeon dance club, the ice show and production shows. The ice show was very good; we understand that the second time it was offered, given that the ship was rolling a bit, the performers missed a few cues, but got rave reviews from the crowd for their spunk. We entertained ourselves at trivia in two different groups. What kept us attending was our two groups, otherwise we would have dropped out. The questions were prepared and had been used multiple times before (sometimes repeated during the cruise), but every day there were answers which were wrong. Not close calls. The Great San Francisco Earthquake did not occur in 1908 but in 1906. Golda Meir is not the only Israeli prime minister born in Russia; there were 7. The country closest to where the Titanic sank was not Halifax, which, last I checked, was not a country, nor is it Nova Scotia, which is not a country but a Province of Canada. The staff member running trivia took Canada, Nova Scotia and Halifax as correct answers. Internet I bought the 500 minute internet package. RCI tells you that you need to go to a hot spot. The Solarium hot spot did not work. The internet center on 8 was fine, although as usual for this type of service with high usage everyone's connection slowed. I had a problem once where the connection would not disconnect and kept billing; guest services remedied it promptly. I was able to get a connection in our aft cabin twice. Telephone I have an Apple iPhone 5 and my wife a Blackberry Bold. Service was good for the first few days. (We were just using the phones for e-mail.) Then mine stopped working and my wife's was slow. Guest Services called Verizon, which reported a world-wide problem with the ship system. That lasted about 3 days. (Not an RCI problem.) Pricing We booked a year in advance, paid retail (about $3,800), and got an aft cabin, our first aft cabin. RCI tells cruisers to book early for best selection and price. (We also got a $250 shareholder's credit.) Until our final payment was due, pricing did not change. As soon as final payment was made, RCI began offering a special, book a balcony or better and get a free liquor package, valued at $1650. (We can't and won't drink that much.) Our agent tried to get this deal for us but was unsuccessful, even though a few people on Cruise Critic reported that they had persuaded RCI to extend the deal to them. I wrote to RCI; no response. Once on the ship, we met a number of people who received the free liquor package even though they did not meet the terms of the offer, including one fellow who got a single for $470, had the single supplement waived, and got the free liquor package. He showed up at dinner every next nicely lubricated. Disembarkation We left early in the morning to catch a train to Rome. We purchased a transfer from RCI from port to the train station because we wanted to make an early train. Getting our bags was as easy as it could be. About 17 people purchased this early transfer. 16 showed up on time. So what do you do if you are RCI? You hold the bus for the last guy, 20 minutes, inconveniencing the folks seeking to make the earliest train to Rome. No manner of requesting that we leave for the 10 minute trip to the train station made a difference. (We were less concerned as we were meeting our daughter in Roma Termini and had more room in our schedule.) Dings I wrote to Adam Goldstein about the liquor package offer. I'm still waiting for a response. It's been 3 months. My wife filed a comment card about the non-working women's steam room (and other matters) very early in the cruise. She was promised a response in 24 hours from guest services. She's still waiting. My wife was publicly insulted by a member of the cruise director's staff we had not seen before or after. When we saw Keith, the cruise director, later that day, the incident had already been reported to him by others, strangers to us. While Keith said he was "spoken to," my wife has yet to receive an apology. What's Next Next year's trip is booked. That cruise is about $10,000. It's not on RCI. Will we go on RCI again? Maybe. Right itinerary, right price, we might consider it. Biggest downside for me was the reduction in ports. Our 2012 RCI TA had 6 stops; this one had 3. Second biggest downside is the Grand Bazaar approach to pricing. Third biggest downside is the rude treatment by one employee for which RCI doesn't think it should apologize. Read Less
Sail Date April 2013
This was my first longer cruise, going from and to places I'd never been before, on a ship the size of which I had never been on before. My first sight of Navigator of the Seas..."holy cr**!" Big was understating it - it ... Read More
This was my first longer cruise, going from and to places I'd never been before, on a ship the size of which I had never been on before. My first sight of Navigator of the Seas..."holy cr**!" Big was understating it - it was HUGE!!! Travelling with mobility issues makes it harder these days, but not with this cruise! From the moment we entered the cruise terminal in New Orleans, the staff of Royal Caribbean couldn't have been more friendly and helpful. Wheelchair provision was great, accessibility was really good and there was no problem getting from the gangplank to my room. I had preorganized a rental scooter that was waiting for me and I had booked a disabled room for the first time. I was very impressed. Previous experience on cruises left me with cracked skulls and bruises from falling out of standard bathrooms into wardrobe doors, slipping out of the shower into mirrors and, most embarrassing of all, not being able to make it to the loo on time because of having to manoeuver up the step. Not on this cruise!!! The bathroom being on one level, no shower lip to trip over and being able to take my wheelchair in there...I was in paradise!!! For the first time, I was able to find something to do pretty much each day. Not being a drinker or a gambler, not being a sun worshipper and not being able to participate in more physical endeavours, it is sometimes a challenge...not on this cruise. There were the standard jewellery making classes and scrapbooking classes, but what made this more fun for ME were the extra craft classes provided by the amazing Connie and the always entertaining Crafty Dude (Tony, her helpful hubby). They gave me something to get up each morning for, something new to learn and taught me skills I can take home with me. Way to go, Connie!!! As someone who always declares "I have no great skill in anything", well, I can't say that anymore. RC laid on the music trivia, a different one each day. I found my niche, to the point I even gained a Trivia Posse and was actually in great demand to join other teams. I have never been one to win anything, yet I managed to complete the set of prizes at trivia!!! Yay me!!! Shout out to TT, Roberto and Alina from the Cruise Director's staff...they made everything even more fun, I wanted to take them home with me! Were there any disappointments? Well, yes. Dinner at 5.30pm was a bit rough, as I found that if I ate breakfast I didn't want lunch and if I had lunch I was not hungry at dinnertime. I did find, however, that I was at a table with six great tablemates! I even made a great friendship with two of them (we have plans to cruise again together!), something I have never done on any other cruise! The food? Not so great. Plenty of it, but with having food restrictions, it was sometimes just too hard to find something that could be modified for me (thank heavens for the windjammer!). I was very disappointed that there were no themed dinner nights...apparently discontinued. Well, Royal Caribbean, in this cruiser's opinion...BRING THEM BACK!!!! The night time shows were disappointing. Too many "guest artistes". I like the Broadway style shows and enjoyed the two they put on. The ice show was fun, especially as they kept falling over (ok, the ship was rocking!)...they had great skill and did a fantastic job for being on a moving boat. Cudos to the ice cast. I didn't book too many tours for port days, only in Livorno as I wanted to see the Leaning Tower (no, I didn't do it, I promise!). They tried their best, were very accommodating, but with the weather having closed in, I got to see the Tower so was happy with that. Being able to take my scooter off the boat in both Porta Delgado and Toulon, I was able to explore on my own which gave me not just a sense of independance but a feeling of satisfaction. All in all, the best cruise I have ever been on. It has made me want to try longer cruises and I am considering consecutive back to back cruises next year. This was one cruise I will NEVER regret taking... Read Less
Sail Date April 2013
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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