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37 New Orleans to Mexican Riviera Cruise Reviews

After 7 cruises on NCL beginning with the Norway in 1999, no more NCL for us until some policies are reversed. We felt more nickel and dimed than ever. First you can no longer bring your own bottled water on board. I can't ... Read More
After 7 cruises on NCL beginning with the Norway in 1999, no more NCL for us until some policies are reversed. We felt more nickel and dimed than ever. First you can no longer bring your own bottled water on board. I can't tolerate the tap water on the ship as it makes me feel ill and the cost of on board bottled water is ridiculous. This amounts to extortion. Also once on board I was taking a shower and suddenly there was no water AT ALL. Not in the shower, the tap or toilette This lasted for a while. So NCL denied us bringing our own water then was unable to provide water. Let the lawsuits begin. In addition they have the gall to now have items on the main menus you now have to pay more for. Seriously? The remaining "free" items are getting sketchy and forget ordering fish in the main dining rooms which is always dry and tasteless. Regarding their new private beach Harvest Caye (pronounced key), we nicknamed it harvest pee. There was a strong sewage smell throughout and the water was very murky. If you do want to go in the water we suggest walking past the zip line tower as it didn't seem to smell as bad. It seems they are still in the process of setting up as there were lots of empty shelves in shops and some shops were closed. The area is beautifully landscaped and the butterfly exhibit was fun. The process to get on the ship in ports has slowed down and resulted in long lines. Passengers now insert card keys into the readers themselves and the number of readers has been reduced. On a positive note, the crew was great as usual. Read Less
Sail Date November 2016
Departure city: natives of the departure city. Attended cruise with extended family Ship and Cabin: Housekeeping attentive. Cabin was roomier than expected and comfortable. Clean. Dining: Food ok/hamburgers were excellent. ... Read More
Departure city: natives of the departure city. Attended cruise with extended family Ship and Cabin: Housekeeping attentive. Cabin was roomier than expected and comfortable. Clean. Dining: Food ok/hamburgers were excellent. Waiters in dining room were very attentive but the food was not as good as expected. The iced tea from the self serve machines had a "funny" taste and was not drinkable. There was a extremely noticeable sewer odor on the lower decks (6000 and 2000). The odor was noted in our stateroom bathroom on the last night. Ports and excursions: Progreso--bought items at a shop displaying ladies clothing and jewelry at the Progreso Port Terminal. Unfortunately, our debit card information was stolen and thousands of dollars were charged to our debit account Suggest that you make cash purchases to avoid our situation. Took an excursion to Merida with lunch --enjoyable but basic and quick. The Mayan ruins were very interesting. Knowledgeable tour guide. Cuzemel--enjoyed excursion/tour of the island with Mayan ruins. Nicest beach and water. Onboard activities: Towel folding was fun. Attended two shows that were entertaining. Embarkation and disembarkation: Smooth sailing We probably would not return for this particular cruise as we experienced what we set out to do Read Less
Sail Date October 2016
This was my 3rd cruise with carnival. 1st time however on the Triumph. I've always had a great experience with Carnival. However this cruise did not meet my expectations. My family made the most of it, but the main difference here ... Read More
This was my 3rd cruise with carnival. 1st time however on the Triumph. I've always had a great experience with Carnival. However this cruise did not meet my expectations. My family made the most of it, but the main difference here was the people working the ship. Many of them seemed very stand offish and just didn't seem to put our wants or needs as a priority. For example if you went up to a bar to ask for a drink many times you'd have to flag the person down and say hey can I get a drink. They would be standing there talking or helping someone else and wouldn't even acknowledge your existence. Most every time I/we waited 15 + minutes to get a drink. I don't know if the cheers program has made the service decline or what? But it was terrible. Do not buy the cheers program. In order to have 15 drinks in a day you'd be sitting at the bar asking for drinks your entire vacation. You'd be better off paying for buckets of beer and only going to the bar a couple times a day. Just became very aggravating. They were rude with their answers to questions and it was just very frustrating to spend hard earned money on a family vacation to only be serviced in this way. Won't be going on a another Carnival Cruise. Another difference was our cabin didn't have a refrigerator, which was an inconvenience. The money to go on a different line would be well worth it if the service is there. The boat and the cleanliness was fine it was the bar staff that spoiled it for us. Our waiting staff in the dining room was great and so was the people cleaning our rooms. It was the bar staff, which during the day (majority of the time) we were dealing with around the pool, etc. Read Less
Sail Date June 2016
Left port out of New Orleans. Parking was $90 up front before you park. This was organized and very quick from time you pull in the garage to the time you begin boarding. 5 to 10 mins max. Once your on the boat you are immediately in tje ... Read More
Left port out of New Orleans. Parking was $90 up front before you park. This was organized and very quick from time you pull in the garage to the time you begin boarding. 5 to 10 mins max. Once your on the boat you are immediately in tje middle of the large entertainment area. Dont let that fool you. Its kinda down hill from there. Im not going to bore you with tiny details but there are deal breakers on this ship that reviewers arent addressing and I will.!!! One. The food..... absolutely disgusting!!! I cant reiterate this enough. Im a foody!! I eat the weird stuff on any menu. I love seasoning and flavor...My wife is a chicken tender kinda girl who keeps its very basic..She wont even eat sea food. She could live off of a basic burger and fries. My daughters a vegetarian. Our family covers all the different varieties of eating. We all 3 sat at our table breakfast, lunch and dinner daring each other to taste the last thing we just took a bite of and then laughing once the other tried it. The only seasoning on the whole boat is Salt and Pepper!!. Breakfast... : ( Eggs were absolutely flavorless and had gritty watery grits blended into them. How do you mess up eggs!!. Every item had the freezer burn flavor to it. Unless it was cooked from scratch. God help you on those items. You would never know what the item was by taste. Nothing taste as it should except the salad. They even had watery Ranch. 5 days in a row of this breakfast lunch and dinner.!!! If you eat in the restaurants even the "gourmet" food is the same stuff on the buffet just jazzed up a little more. The server who delivers the food will descrobe it in a rich Italian way making you think its going to change your life... then you bite in and find yourself laughing at the taste again. You will not finish a plate im willing to bet. My son had a veal chop in the restaurant. Laughing while trying to cut it he says " must have been the strongest one in the field" lmao!! Ok youve been warned. Cabins are ok. You have a bed and a bathroom and very good room service who keep everything clean. Cant complain here. The window makes a difference. You will b ed in your room a lot more than you think. I thought we'd be basking in the sun or running around the ship having fun and the room is just for sleeping.... Not on this ship!!! Theres one corney slide that gets old after the first time down.. one corney square pool that should fit 30 peoples on a boat with hundreds of guest?!?!?!. I found 5 round hot tubs. Each hot tub can fit about 7 adults. Thats enough hot tubs for 35 people. EVERYONE IS SHOULDER TO SHOULDER.. 35 people on a bout with hundreds of passangers!!!!! And forget about laying out chairs. Because theres no way to enjoy the pool everyone has to lay out. Again not enough chairs or space. Every free chair has someones towel or sun glasses on them as marked territory. By day two we honestly couldnt wait to get off the ship!!!!!. There were cheesy shows to attend in the evening and then right back to your room out of boredom. Trust me your room matters. Youll be there. Don't get the drink package. Order a bottle to your room. Though $70 fpr Sky Vodka, its the biggest bottle. It will last the whole trip between two people. Even if you have to get a 2nd bottle its way cheaper than the drink prices by tons. Theres just nothing fun to do on this boat. My 17 yo son was bored out of his mind. Our 13 yo daughter stated "i hate cruises" and this was her first!!!! Cozumel.. Amazing and fun. Take the ferry go Playa Del Carmin and you will wish you just flew there and stayed. But.. 4:00pm is coming and fast... after that cry your eyes out.. your going to Progresso Mexico... the arm pit of the world. Everyone is shady and just like your bargining prices they are hustling as well. Example one.. as soon as you get off the boat there are taxis offering trips to different places gor cheaper.. ha!!! Our "tour guide" was to take us to 3 differnt places for $120.. such a deal. First was Meridian City, then the Myan Ruins, then the beach.. Our trip stopped on the first stop.. Why? Because he dropped us off and never came back!!!!!!we were to meet at the drop off point at 12:30 pm. Lol we sat there until 1:30 pm shaling our heads. Caught a cab back to the city close to the boat for $18. That guy made $120 of us on a $18 drive. Of coarse the booth and cabs were gone when we got back. Decided to sit down and eat. I saw a restaurant where everyone was eating lobster. Now this is a crap poor town do im thinking lobster must be free here. Im talking huge lobster tails. First they gave us an English menu. I asked for a Spanish menu. Of coats prices were different. Tacos were $8 on american and 2.50 on the spanish menu. And yes i did the peso conversion. I swear to God 2 lobesters came to $172 American!! We laughed when he brought out our lobsters on a wood block uncooked and verbally gave us a price... my wife who speaks spanish asked an old couple how much their huge lobsters were... $32 combined!!!! We got up and walked out. Went next door and ordered tacos and margaritas. .. then the bill came. 7 tacos, 4 margaritas, chips and guac, $108........ my jaw dropped. The server had it written on a small card. Instead of paying him i walked to the register with him to ensure he didnt write down my CC # for later use. When i began approaching the register he freaked out and started saying something in Spanish to the lady at the register.. she holds up a ticket that he originally wrote on and says to me $65.92.... basically he bumped the price up $40 for his own tip and thought we would tip on top of that. He sheepishly walked away saying that doesnt include my services as if he knew he was caught.we gathered our stuff and got back on that boat faster than crap!!. We hated the rest of our boring trip and vowed to write this review as soon as we had service. Yove been warned! Avoid this ship and destination at all cost. Read Less
Sail Date March 2016
The room and service were the best. The staff does go above and beyond. The food for lunch is your typical hot dogs and hamburgers. The breakfast is probably the worst, the eggs are runny, omelettes are super oily. Fresh fruit is beat up ... Read More
The room and service were the best. The staff does go above and beyond. The food for lunch is your typical hot dogs and hamburgers. The breakfast is probably the worst, the eggs are runny, omelettes are super oily. Fresh fruit is beat up pears and apples and canned peaches. The mongolian wok was good but close to an hour wait. There were long lines for the food every day I was there. The pizza was not good and they could have probably thawed frozen pizzas and those would have been better. The activities are not anything new or entertaining. The shore excursion was too rushed, I dont need an hour to shop, i would rather have an hour longer at the beach. There is only one kids pool and its full of kids. The service, our room was cleaned twice per day and he was very friendly. The waiters are also super friendly. The photographers are a bit pushy and rude. Read Less
Sail Date December 2015
Our cabin was on deck nine just under "The Gathering", (the place where you ate is you didn't want to dine in one of the fine restaurants) and the pool & the recreation area which was Deck 10 & 11. Anytime during ... Read More
Our cabin was on deck nine just under "The Gathering", (the place where you ate is you didn't want to dine in one of the fine restaurants) and the pool & the recreation area which was Deck 10 & 11. Anytime during the night, you could hear tables & chairs scooting around on the decks. We complained several times. they said they were unaware of any such problems. How could they have not known? Finally, they gave us a 20% discount on our fare! But, that didn't help the fact that we didn't get much sleep the entire venture. Plus, we never reached any of our destinations on time because of some weather related incident. causing any excursion planned to be late. One excursion we planned was to "Hell's Gate River Tubing" which took approximately 3 hours on a bus to get there & back (half of that trip was on a bumpy dirt road). We had to be pulled most of the way down the shallow river by our guide. so disappointing! I'm just saying if you book this cruise, don't bunk on deck nine! I've said about all I want to say as far as this cruise was concerned. I don't recommend it & will never book another cruise on this ship again! The cabin attendants & the crew were exceptional. The entertainment was adequate, but sufficient! Read Less
Sail Date April 2015
I had the best time on this cruise. I have been on many cruises with lots of companies but this cruise prompted me to join cruise critic and write this review. I have read other reviews and understand that the Dawn is old but she still is ... Read More
I had the best time on this cruise. I have been on many cruises with lots of companies but this cruise prompted me to join cruise critic and write this review. I have read other reviews and understand that the Dawn is old but she still is a beauty and the staff take care of her well. Apart from a bit of wear and tear she is in great condition which was surprising as I was expecting her to barely be floating by reading other reviews. Entertainment The entertainment made my cruise! It was top-notch and cruise director "Dingo Dave" (5 star) is the best in the business. He is funny, charming and an all round nice guy. He and his team work so hard and he is everywhere - it's as though they never sleep! His morning TV show was the highlight of my morning. The main shows in the theatre were also fabulous especially "Elements" and I was amazed that Dingo Dave was even featured in one of the production shows (I especially liked his singing and dancing!) As far as facilities, the Dawn doesn't have the bells and whistles like the newer ships but the activities staff kept me and my partner well entertained. Awesome Alvin was great at karaoke and the Assistant Cruise Director Scott Mikelonis did a phenomenal job too (and he's quite easy on the eyes if you know what I mean.) Food Better than Royal Caribbean. Room service was fast but took me a while to get through some times. We preferred eating in Aqua to the Venetian but we are cruise more for the ports and entertainment rather than food on a ship. Room A tad small but you can't change the way that a ship is built. My cabin steward Ketut seemed to live under the bed as he was always around and cleaning up after us. Other A special mention to Alain the Hotel Director, he is very visible and seems to support his team very well. I met Captain Martin as well during Norwegians Night Out and he is a very funny guy, he's level headed and approachable. The staff and crew is what made this trip for me. They all deserve a raise and I will be back soon sailing on the Dawn. Read Less
Sail Date April 2015
I went into my first cruise with extremely low expectations. It was my final college Spring Break week; I figured it would be mediocre, the food would probably stink and just overall be a cheap cruise. The boat is on the older side of ... Read More
I went into my first cruise with extremely low expectations. It was my final college Spring Break week; I figured it would be mediocre, the food would probably stink and just overall be a cheap cruise. The boat is on the older side of their fleet but other than that I was completely wrong. The Carnival Elation staff was awesome. The first day I went to the dining hall and asked a crew member where I should bus my dishes to and he said, "You're on vacation, we are taking care of everything." It was exactly that, vacation. The food was excellent, the room was ALWAYS clean and the shows were great. I personally enjoyed the comedians, they were hysterical. Overall I would highly recommend a trip with Carnival. Read Less
Sail Date March 2015
This was my first cruise. Staff was GREAT, especially dining staff (GORAN!) Food was exquisite. I probably gained 10+ pounds. The rooms were not spacey, but definitely not cramped. IT GETS REALLY HOT IN THE ROOMS. This was the ONLY ... Read More
This was my first cruise. Staff was GREAT, especially dining staff (GORAN!) Food was exquisite. I probably gained 10+ pounds. The rooms were not spacey, but definitely not cramped. IT GETS REALLY HOT IN THE ROOMS. This was the ONLY thing I didn't like about the cruise. (& the prices of drinks, I DEFINITELY recommend the Cheers! package) Comedic acts were great. There's LOTS of entertainment, whatever your taste in. Embarkation and disembarkation were not terrible, they kept the lines moving. Read Less
Sail Date March 2015
Recently I took an adventure with my family to Mexico from Port New Orleans. The cruise was awful from the beginning. We had no one to make us feel welcome at the port and no one to help point out what direction our room was in. The first ... Read More
Recently I took an adventure with my family to Mexico from Port New Orleans. The cruise was awful from the beginning. We had no one to make us feel welcome at the port and no one to help point out what direction our room was in. The first thing we did was eat, the food was awful the whole trip. As a first time cruiser I was really excited about the $300 15/day alcohol package but that was actually stripped from my wife for the rest of the cruise because the staff thought she was too drunk! She wasn't even that drunk first off and secondly, I would understand making her wait 6-8 hours if she was drunk but strip her drinks and waste our money for something so minor? Wow how strict! The best and basically only think to do was hang out by the pool all day, we have a pool at our house where I could've done that! Next when we got off the port in Cozumel, there was no beaches to swim at, just rocky beaches and tourist shops. We had to take a taxi four miles just to enjoy the beach! When we tried to get out at Progresso, they wouldn't let my wife off of the boat because they shut down her alcohol card and I guess they did not want her to drink in Mexico! The casino was PACKED and very small. The ship was filled with crazy drugged out college kids. This trip was awful and a waste of money! DO NOT CRUISE WITH CARNIVAL Read Less
Sail Date March 2015
This was our third time cruising NCL, and first time on the Dawn. Other ships included the Pearl and Spirit. We selected this cruise because of the itinerary and previous good experiences on NCL. Have also cruised on Royal Caribbean and ... Read More
This was our third time cruising NCL, and first time on the Dawn. Other ships included the Pearl and Spirit. We selected this cruise because of the itinerary and previous good experiences on NCL. Have also cruised on Royal Caribbean and Celebrity Ships many times. We left Chicago's snow and cold, and flew to New Orleans the day before our cruise. Stayed at the Hilton Garden Inn New Orleans Airport, which is near Lake Pontchartrain. They have a free airport shuttle along with very nice accommodations. We enjoyed a late night meal at the hotel which was absolutely delicious; Turkey club, with Mac n' Cheese side, dish-killer! There is a casino nearby with a complete floor that is nonsmoking, which you can walk to, or take a complimentary shuttle. Sunday morning the front desk called a taxi to take us to the cruise port, about 20 minutes away, supposedly $33 for two people. Be sure your taxi gets in the NCL line at the port, and not Carnival line. Our taxi driver was not that alert, and I was able to save us some time here. At the terminal, the NCL baggage handler greeted us warmly. Once inside, we filled out the health forms, showed our passports and checked in with our EDocs. We were all done within twenty minutes and onboard by noon. No problems. Great customer service throughout the terminal. We had lunch in the Garden Café Buffet and then began to explore the ship. It was cool out and there was an extremely heavy fog and at times the downtown buildings along the Mississippi River, and the majestic bridge seemed to disappear. The Life Boat drill was conducted in the Venetian Dining Room & went smoothly. The fog delayed our departure by 2 hours, and since it was dark out, we did not get to see the city and shoreline as planned. Safety first. I heard they shut down the Mississippi for all vessels excepts cruise ships that evening. Our ports included Cozumel (Xcaret), Belize City (Baboon Sanctuary), Roatan (Gumbalimba Park and Tabyana Beach & BBQ) and Costa Maya (Yaya Beach) We loved them all! We were very pleased with our cruise and the ports. The ship was spacious and well kept with the exception of a few Women's restrooms that needed some attention at times, not always. We went to the shows in the main Theatre. Most shows were very good including the Illusionist, who was quite gifted. I still can't figure out how it did what he did. There was a afternoon show the last day at sea, where we saw the end... and he gave some tips to his tricks. Probably would've loved the entire show. The Second City Comedy Show was quite funny and Elements, which is their Main Production and was lovely. There is one outdoor pool with 2 whirlpools that we did not use, due to inclement weather on sea days, and no time while in port. There is an indoor pool in the Spa area, with 2 special whirlpools, which we would have loved to use. We declined to pay the $125 per person fee for use of the indoor pool. We thought that was too much to spend for the limited use we would need it for (2 hours on the two sea days). We have enjoyed Celebrity and Royal Caribbean Ships that have Adult Only Indoor Pools areas with no extra charges. The indoor pool looked very nice and the few times we stopped in to gaze, nobody was even using the pools. Suggestion, they could sell day passes for $10-$15 per person if they need to, if they need to limit the number of persons, and see how that goes. I love walking around the ship outside (Deck 7 on the Dawn). There was ample outdoor space on the Dawn for this, with some "smoking areas", which selfishly, I hope they eventually do away with. Shuffleboard. Ping Pong, and Outdoor chess? Yes they have it. We played Ping Pong - loads of fun, and great way to start the day. I would've loved some "quieter" music poolside, for a portion of the time. We enjoyed eating breakfast in Blue Lagoon, which was a relaxing way to start a port day. Lunch in the Venetian Dining Room is a treat, and we tried a variety of options, especially loved the hummus appetizer. The Bimini Grill served a mean burger (hot dogs too), higher deck overlooking the pool. My husband enjoyed the ice cream served pool side on many days. The buffet was ample, and sometimes there was a line at the beginning. We did not realize at first that there are different stations with different choices and you can pretty much avoid waiting in line. We ate dinner in Venetian and Aqua, and were satisfied with the variety, presentation and quality. The food was very good. Some of the appetizers are overly generous. My husband loved the Chocolate Volcano dessert, which he ordered 3 different evenings. I asked for a small portion in the dining room for dessert and was always accommodated. We received great service from all of the wait staff, who were pleasant and most accommodating. Our stateroom attendant was efficient and our room was always kept clean, and the towels at night were quite extraordinary, over and above what we've been used to. I loved the Sea Turtle Artwork on our wall, my favorite creature on earth. The casino was like most, with some new games to have fun with. We pretty much broke even. There was a nice snack station next to the bar, which again, was nice to get some fresh fruit while gaming. On the last day, we ate breakfast in the Aqua Restaurant before getting off the ship, and chatted with some fellow cruisers, comparing notes. This was their first cruise and they wanted to know how the Dawn compared to our other cruises. My husband said it best "We've never had a bad cruise". A lot is what you make of it. Don't let little things annoy you and if something needs to be addressed, then do so, right away, and you'll have a much better time. The staff is there to assist you. Getting off the ship was a breeze. We found our luggage quickly and were whisked through customs. The staff overall was wonderful, and did their job well, and were truly "Vacation Experts". We took a cab to a nearby car rental agency to explore Biloxi for the day before flying home on Monday. We are enjoying sharing wonderful stories and memories about our cruise with friends and family, and of course look forward to our next Adventure.   Read Less
Sail Date March 2015
as a first time cruiser, everyone said you will be hooked! We were. Loved every moment of it! my husband being an old retire sailor, spent years at sea. He loved it. we were traveling with 3 other couples and all our rooms were nearby. We ... Read More
as a first time cruiser, everyone said you will be hooked! We were. Loved every moment of it! my husband being an old retire sailor, spent years at sea. He loved it. we were traveling with 3 other couples and all our rooms were nearby. We had the Empress Deck. they had interior rooms. We had a $30 upgrade to an ocean view. Sailing out of new orleans it takes 8 hours to get out of the channel into the gulf. the further down you are, and the closer to the aft, will give you a smoother ride. we had room E160. one windy day we went up to the top decks, closer to the front of the ship. That thing was bouncing all over and we were so glad our rooms weren't up there. The crew on the ship was the most helpful, polite, friendly folks ever. Our room steward, Sokate, was amazing. I could get spoiled having my room cleaned not once, but twice a day. At nite while we were at dinner he would come in clean bathroom and fix the bed, turn down covers, leave chocolates, and leave the bed light on for us. Ronald and Patrick our waiters in the Inspiration dining room, were also top notch. two days we had windy weather and you could feel the ship moving from side to side. My sailor said if you worry yourself about being seasick, you will get sick. he said its all in your mind. not once did i ever feel sick. The food was fabulous, the service, the drinks, all were extremely good. the entertainment choices each evening was great. We truly had the best vacation we have ever had! our friends has already found a cruise for Feb 2016 for us leaving from Charleston to the Bahamas for 7 days. 5 days is just not enough!   Read Less
Sail Date February 2015
We sailed on the NCL Dawn to Cozumel, Belize, Roatan, and Costa Maya. The trip was very enjoyable with a few exceptions, The inside stateroom on deck 11 is horrible. At night all we heard was screeching and rolling carts at 3 AM. We ... Read More
We sailed on the NCL Dawn to Cozumel, Belize, Roatan, and Costa Maya. The trip was very enjoyable with a few exceptions, The inside stateroom on deck 11 is horrible. At night all we heard was screeching and rolling carts at 3 AM. We finally figured out that we were underneath the Garden Buffet. Don't choose any rooms that are on deck 11 unless you don't want to sleep. The food was good. The service was ok except at breakfast in the Venetian. Servers who serve one person there breakfast and serve the rest of the table ten minutes later have not been properly trained. This happened with so many servers we started going to the Blue Lagoon for breakfast. The shows were good. The magician was very entertaining. In Costa Maya we went to the Mayan ruins which was very good. People who complained that the poert was boring were too cheap to take an excursion. Every port is the same, shops and bars, unless you go for an excursion somewhere. The gym was great. So was the pool area except for the loud band. Overall I would recomend the cruise unless you stay on deck 11. Read Less
Sail Date December 2014
Hi, If your going to read this I appreciate you taking the time and hope my experience helps you in some way, more so in your decision to use a different cruise line for your needed services needs! Our boarding hours were 12 to 2 but you ... Read More
Hi, If your going to read this I appreciate you taking the time and hope my experience helps you in some way, more so in your decision to use a different cruise line for your needed services needs! Our boarding hours were 12 to 2 but you have to go the long way around to understand that and they got it so there's not a lot of congestion all at one time to get on the ship but there is anyway, They are not at all forthcoming with information and what you see, hear, or read may be different than what actually occurs and they bank on that! Now with that being said, We were traveling with 2 senior citizens and 2 people with disabilities and they didn't offer or were not forthcoming with the information to take good care of them for boarding, while on the ship, ports, getting off ship, our group total was 13, all being adult but 1 teen and 2 children. Felt herded like cattle, like it does but uncomfortable and not like they say they have it set up. Now I won't be bias by using other company names but I have cruised before and can tell the difference, as well as worked for a cruise line in the embarkation/debarkation department so I am basing what I tell you on nothing more than my experiences! Going into the second day not even on the ship 24 hours yet and get accused of smoking in our room, now we are smokers, but the best time of our cruise was getting out of the room to go smoke areas where (we met the most interesting people on the whole cruise every time), eat, take on activities, so I didn't appreciate our steward one bit trying to scam us out of the 250$ charge you can pay if you want to (which is really all that is), she was a very miserable person who was way over worked to give the care that position is suppose to entail, 1 steward for 15 rooms and 2 of them "penthouses". It took till the 5th day of the cruise to get ice, or a towel animal, and I had to fuss to even get that, they moved our stuff around a lot for what looked like no reason. When one of the pool towels was used they didn't keep up with replacing it, so I had to say something every day or risk losing 25$ for taking a towel I didn't take or would even want! Our cabin was easy to deal with, only us 2 adults who picked up after ourselves, living right out of the suitcases, and were out of the room pretty much the whole time, except to sleep! This was my husbands first cruise so I really hoped he could have seen that good care a steward does, but alas, I was disappointed! You have to turn a pie chart rolling thing on the wall "welcome", "make up cabin" "turn down bed" "Do not disturb" I kept forgetting to do this, we were excited to be on our cruise, why isn't this by the door knob? and with my husbands first cruise, would have been nice, if when our horrible steward came up to introduce herself why didn't she show how that thing worked? Now I have an accent and it is possible some may have had a hard time understanding what I was saying, I took that into account until I watched it happen to a better english speaking person than me, then I knew, They just did not listen to what we told them to do, or what we wanted! Felt like I was dealing with a trained monkey who only knew how to do one only way to do something. Example and I have many, but here's an example at the buffet they had the omelet station I asked for 1 fried egg, guy gave me 2, it was little things, someone told me if you have any more trouble contact me, but oddly when you go to talk to them, they are to busy to talk to you at that time, nor make an arrangement to get back to you, and this was when I was actually going to thank a person that helped me! My biggest complaint was the misleading information, and that they really just did what they wanted to, not what they said they would do, my first drink I got came in the souvenir cup, I didn't ask for it or get asked which one (color, style) I would have liked so when I went to go change it out I had to just first chase down a bar that was actually open to do that and they gave me a hard time even doing that! For pretty much everything there were specific opened and closed times, due to the fact that we did visit 4 ports, things around the ship finished up/closed quite early everywhere in the ship, so this was not very good at all for night time people! In all I just went through so much and was not treated fairly, I did get the daily service charges removed BUT I tipped way more in cash at the time than what they were charging simply because it brings out great service in a way of saying "thank you" letting them know I appreciated from their choice them wanting to do that for ME! This was the first time I ever had to do that, usually I over tip, but I can afford to, and have once in my life worked for making tips so I know how it feels! Now I wouldn't say I am big on cruises, My vacationing ideas are much different, this last one I went on someone else paid for it, and I was doing it for them, "it's were conformity is taught, and learned by the impressionable minded" in a fun,"safe" way and for some it is needed, but I felt it my civil duty to review it and share with others in the hopes that it doesn't happen to you or help you handle it better if it does. They sent a survey to do in an email asking about my experience but right after a choice I made negative in one of the questions towards Norwegian my survey ended, they didn't even really want to hear about it, speaks volumes about their business practices. Bon Voyage Norwegian, people won't be back when you don't care what they want or give them what you say you will And they paid good money to get! Read Less
Sail Date December 2014
We decided to cruise Elation for my daughter's college graduation. I usually cruise Royal but this fit our dates and budget. I cruised this ship in 2011 and enjoyed it ok, but so much has change..not for the good. First, I was sad to ... Read More
We decided to cruise Elation for my daughter's college graduation. I usually cruise Royal but this fit our dates and budget. I cruised this ship in 2011 and enjoyed it ok, but so much has change..not for the good. First, I was sad to see the steel drums are gone. That really welcomed you aboard and made you feel that you were on vacation from the start. No live music except the smoke filled casino area and the Duke bar a few times. The overall attitude of the staff was distant and RUDE. The service in the imagination dining for terrible on our first two night. After I complained the 3rd night and asked to sit on the other side it improved slightly. Seriously I have had better service at a Waffle House. The food overall was terrible. Our chicken was actually GREEN?? The shrimp was frozen from Sams I guess, The caesar salad dressing was so full of anchovies it tasted like cod liver oil. Let's not even get started on the rubbery fake turkey they passed off as our Thanksgiving meal. Elation needs a new chef..period...Royal C. is light years better than this on their WORST day. Our rooms were comfortable other than the scalding shower. I did enjoy High Tea on the last day. I will say their room service option is better than Royal. The comedian Muncy was fabulous but Carolyn Picard was disappointing. Try the Golden and White cities excursion, it was a lot of fun. Other than this I would Never Ever go on Elation again, not sure sure about Carnival, but doubtful. Read Less
Sail Date November 2014
This was my first "real" cruise on any ship; while the Elation is a bit older & smaller thank most ships my wife and I had a wonderful time…..was the food 5 star quality, no, was the entertainment 5 star, no….the food was ... Read More
This was my first "real" cruise on any ship; while the Elation is a bit older & smaller thank most ships my wife and I had a wonderful time…..was the food 5 star quality, no, was the entertainment 5 star, no….the food was good nothing fancy but good (almost cracker barrel quality)….I bright some seasoning (tony's/slap ya mama) to add to it…….the wait staff we had (Darlene, Abdul, Tata) worked their tails off to make sure that we had everything that we wanted & were beyond friendly…..these people often work 20 hour shifts & they always had a smile on their faces and a greeting for us BY NAME. The servers in the Gatsby Bar Elena & Jada (hope i spelled it correctly one was from the Ukraine and the other from India) remembered us by name as well as what we were drinking. The rooms were an ample size (we stayed on the main deck room 207) Komang (our room stewart) was there at our beckon call……they weren't huge but we weren't going to hang in the room all day anyway. I suggest you bring a power strip, some clorox wipes, & fabreeze……the rooms can get musty but i'd give them a 4 out of 5…..I don't understand how someone can't enjoy themselves when they have all the pizza & ice cream you can eat….24 -7…..in the end the cruise wasn't about how good the food was or how big the rooms were it was about the people we were with and we were determined to have a good time & DID…….one thing for sure, bring patience as areas can get crowded…..the lines move pretty quickly. The loading procedure was a little slow but it did seem that everyone arrived at the same time but the lines moved quickly& orderly…the debarkation was quick and painless….we opted to have our luggage brought down for us which takes a little longer but not tedious…we docked at approx 5:30/6, ate breakfast and were off the boat with our luggage by 9:30…again just be patient & just enjoy yourselves…..   Read Less
Sail Date September 2014
We had a wonderful time on the Elation August 9-14. There were good and less-than-good things about it, but as we said before, there's no such thing to us as a "bad" cruise! The Elation is an older ship, which we knew, but ... Read More
We had a wonderful time on the Elation August 9-14. There were good and less-than-good things about it, but as we said before, there's no such thing to us as a "bad" cruise! The Elation is an older ship, which we knew, but the only way you could really tell that was from our cabin...no couch (just a backless stool under the desk/dresser), very old tv set, chips in the paint/porcelain in the bathroom, medicine cabinet doesn't close all the way, but the shower was very big, great hot water (actually can scald yourself if you aren't careful!) and good water pressure, plush robes in the closet that you could use (all VERY large, one-size-fits-all), and the beds are very comfy. Our room steward, Purna, was from Bali, and he was the sweetest, happiest, and most attentive guy! Always went out of his way to call us by name and greet us any time we saw him, even way down the hallway! Enjoyed our towel animals and chocolates on the bed each night. Our cabin, and the whole ship, are kept spotlessly clean, as you would expect. So we were fine with our "cheap" inside cabin.. We used the Fulton Parking garage...that's definitely the way to go if you are driving. $8/day for parking on the top (uncovered) deck of the garage, then they shuttle you to the cruise port, pick you up after the cruise, and drop you at the garage to get your car...we were on the road 20 minutes after debarkation! Embarkation process was very fast...we arrived at the cruise port at 11:15 am and were on the ship eating at 11:30. No lines, no waiting, no hassles...just do your check-in online the night before and print up your boarding passes/luggage tags so everything is in order when you get to the port. Cabin was cleaned and ready for us by 12:30. Luggage was delivered around 1 pm...one bag was later, but not a problem....Purna delivered it to us himself, with a big smile and apologies for being late. Debarkation was delayed a little by slightly later arrival back into New Orleans, so we got to eat a good breakfast and wait in the restaurant until our number was called. We were in no hurry to leave, so that was fine. Waited about 20 minutes in line because they were calling multiple numbers of groups to debark...got off the ship about 10:10 am, shuttled to Fulton Garage and were on the road home by 10:30. Food was good, but not outstanding. Some things weren't very hot on the buffet, and some things were obviously left over or re-used from previous meals. Hamburgers were cooked ahead of time, so were pretty dry. The main dining room was pretty good for our nightly meals...we were put on the late dining, which we didn't really like, but the early dining was already full by the time we booked our cruise, so that is understandable. They also have an option for "anytime dining" but I'm not sure how/when you have to sign up for that - I think you have to do that when you book your cruise, if you want that flexibility. We just felt that the later dining made us miss out on a few of the evening entertainment options...but more about that later. The "elegant" night was the second night of the cruise (first sea day) and they did have lobster & shrimp, and prime rib on the menu...some reviews I saw said they didn't offer lobster, but our cruise did. Hubby got the lobster/shrimp, and said it was just OK...my prime rib was rather tough, and I had a flat iron steak and a "filet mignon" later in the cruise that looked/tasted exactly like that prime rib, just with a different sauce...like I said, I think they re-use things they have left over, so no food is wasted. But our waiters Luis and Luis were both very kind, attentive, helpful, and friendly, and we only had one other couple at our table of 10 each night (2 nights we had one other couple join us). So the food wasn't bad...we tried some things we weren't used to, like Strawberry soup (wonderful), frog legs (hubby ate those, not me..I'm not that brave), etc. Each night's menu has one item like that (something you've never tried, but wish you could) like escargot (snails...really?...I'm not that curious!), sushi, alligator, etc. So if you're braver than me, you can try that... Entertainment was probably the biggest "disappointment" we found on the Elation. There is a Welcome Aboard show the first night, a Rock and Roll show, and a Win show at night. We sat in the balcony the first night, and it was so incredibly loud that we were miserable. So if you go to the shows stay on the main floor. Tried a few minutes of the Rock and Roll show and walked out before the first song was done (had hoped it was 50's kind of rock and roll, but way too modern for us!). Tried the Win show (game show format...how can you mess that up?), but again walked out before the end when they went to a Las Vegas-style revue. So we didn't enjoy those nighttime shows. We did a few trivia games in the daytime, and watched a little bit of karaoke, but for the most part we didn't think the entertainment was nearly as good as other ships we've been on. There was one comedian that we liked, his name is Mutzie, and he is a Christian man from New Orleans...he was clean and funny, and had large crowds at his shows, since there were a lot of families on board. He had a lot of interaction with the audience, and tended to base his comedy on talking to the people in the crowd, so everything he did was very impromptu. He liked to tease people from Alabama (putting in his "Bubba" teeth and acting like a redneck)...very funny. There were two comedians on board, and they both did a little bit during the Welcome Aboard show so you could get a taste of their comedy...now they both did a "family-friendly" show early evening, and an "adult" show late...we steered clear of the adult one, even though Mutzie says he never cusses in his shows. There were a couple of "game show" type shows, like a Newlywed game, and a Family Feud game, but they asked some "shady" questions...we just heard a few minutes of the Newlywed game while window-shopping outside the theater...glad we didn't try those. I had heard they had some 40's swing music on the ship somewhere, but they didn't...we checked everywhere, and it was non-existent, so that was disappointing. They had lots of bingo games, and everywhere they were pushing stuff that cost extra, like shore excursions, jewelry, "coupon books," raffles, etc. There was one thing we discovered on the last day...a "piano and tea" party in Dukes lounge on the 8th (?) deck in the middle. It was actually a tea party, with table service, hot tea with a variety of herbal teas, scones, tea cakes, and tiny sandwiches (cucumber, salmon, etc) and a guy playing the piano and singing. It was "older" music, not as old as we like, but still restful and soothing while you drink tea and watch the water out the big windows. We really enjoyed that...I think they do it several times during the cruise, but it's not advertised a lot. Just check on your daily schedule for the Piano and Tea time at Dukes, around 3-4 pm. Ports...we didn't do any shore excursions. We went to Cozumel, but have been there a couple times before, so this time we didn't go into town. Depending on what pier you are docked at (we were at Puerta Maya, the farthest one from town) there are shopping and dining places right there at the pier. Our cruise director told us we were at the newest/best pier, and that it had the most shopping places (he was right...tons of shops, and not bad prices if you want souvenirs). We went to the port/shopping talk on ship the day before (they give you ideas of where to buy the best stuff, and give away some free prizes during the talk), but it really wasn't that worth it (hubby was bored stiff). Only if you are looking for diamonds/silver/gold/jewelry/watches it might help. I only go for the freebies...and they give you a coupon for a free charm bracelet that you pick up at the Diamonds International store in port, then when you go to other stores, they give you another free charm for that bracelet. They're cheapie, but I still like the adventure of going to find all the free stuff I can...even though you have to put up with the salesmen always trying to sell you expensive stuff. So we didn't even go into Cozumel this time, but went around to look in all the shops and get my freebies. I ended up with 7 charms for my bracelet, a free necklace, and 2 pearl pendants to wear on the necklace. We walked outside the pier, past where the taxis into town are parked ($8 one-way for 4 people to take you the 5 miles into downtown Cozumel, where lots of the same shops are). Looked at a lot of junky tourist stuff, then walked back into the port area to those nicer shops some more, then got back on the ship for lunch and sat out by the pool all afternoon until the rest of the passengers came back and it got too crowded again. We really enjoyed being on the ship when most everyone else was off in port...had never done that before. The buffets were very un-crowded, you could find a table by the windows, there was nobody by the pool or in the hot tub, so we could enjoy that a little while, and the music was quiet(er) than usual. So that was a nice day! Progreso was a new port for us...they have the longest pier (4 miles long) so once you get past the touristy shops, they have free air-conditioned buses to shuttle you into the downtown area. Once we got to town, we signed up for a tour of the town on an open-air bus. It was a 45-50 minute tour around Progreso for just $9 per person. There is only one bus, and it was just leaving when we got there, so we had to wait for them to come back for our tour, so we walked around the bus station (little shops all over). (Be sure to go to the bathroom on the ship before you go into town..."Banos" in town cost $ and are...well, less than clean!). Just outside the bus station, there was a double-decker bus, very colorful, that also does tours for only $5, but I think it only stays in the main part of town. Our tour went all around the area, showed us the marinas, naval station, schools/government buildings, even the swamp (somehow our tour guide, Fabian, was very proud of their swamp!) We were very happy that we did this "cheap" tour on our own. Progreso is a very typical Mexican town, dirty, poor, run-down, smelly...walking around the downtown section, I expected to be murdered at any moment. Ha! After the tour, we walked from the bus station down to the beach...it's only about 4-5 blocks and easy to find. Beach is pretty crowded, and tons of places they try to get you to have a massage on the beach for $10...we just put our toes in the warm water and walked around a bit, then headed back to the shuttle bus and back to the ship. Water in Cozumel is that beautiful clear aqua blue, but the water in Progreso is an emerald green color...funny how that works, since they aren't that far apart... The pools on ship are very small and crowded. We enjoyed sitting on the back of the ship on the Serenity section...it's a little hard to find, but you can get to it by going out the doors at the end of Tiffany's (the buffet) by the pizza section. Serenity is for adults only, so no children are out there...there are 2 hot tubs, a towel station, and padded lounge chairs and umbrellas you can use to avoid getting burned. We like watching the wake of the ship from there, and the wind is blocked so you get a nice little breeze, but don't feel like you're going to blow away. We always take canned sodas with us (can you tell we are "cheap" cruisers?), so we'd go thru Tiffany's, grab a glass full of ice for our Cokes (or an ice cream cone), and go out the back door to Serenity to watch the sunset or get a little sun. So nice... So overall, we were pleased with the cruise. We aren't cruise experts, by any means, but from the 3 different cruise lines we've been on, I'd say this was our 3rd choice (Holland America being our favorite, Royal Caribbean our second). Just seemed like this was more of a "party" atmosphere overall, with a little lower standards of food/entertainment/clientele than the other 2 lines. But we had a great time...we relaxed, we ate, we people-watched, we laughed at some of the funny things/people on board, and we were together. It was a fun and restful time...we could sleep late, or stay up late (one night we sat up late on the upper deck behind the basketball court and watched the beautiful, full, "super-moon" shining on the water), play mini-golf, read, or just do nothing. We loved it, so don't be scared by any negative reviews you may read on this forum....also, this ship is going into dry dock for 17 days at the end of the month for a scheduled upgrade. I'm sure you will at least get some nicer features in the cabins...maybe even a new TV set! Enjoy your cruise...wherever you go! Read Less
Sail Date August 2014
I should start by saying the only other cruise line I have sailed in is Disney. I prepared myself before hand not to expect the Disney level of anything and I was still very disappointed. My biggest complaint was that smoking is allowed ... Read More
I should start by saying the only other cruise line I have sailed in is Disney. I prepared myself before hand not to expect the Disney level of anything and I was still very disappointed. My biggest complaint was that smoking is allowed inside the ship. Smoking was allowed at a bar on deck 9 as well as the casino next to the bar. Deck 9 is a main passageway on this ship and the smoke permeates this entire floor. It doesn't matter which stairwell you enter this floor from, you will be overwhelmed with smoke when you arrive. We had an 11 year old in our party who has asthma and required a trip to the doctor when we got back for steroids due to chest congestion that developed during our cruise. The rooms are smaller than small, if you have more than 2 people in a stateroom, good luck maneuvering around the bed. The gym had adequate equipment and what I used was in working order. The water fountain in the gym barely had a dribble and when you have just put in a vigorous workout you really should have a better water source available. I was amazed at how the officer level staff did not take time to interact with guests, while the stateroom stewards always addressed us in the hallway. The officers seemed more interested in talking with each other than with the passengers. The food was just ok, nothing special, I actually lost a pound while on board. The coffee from the coffee bar was excellent, it may have been one of my favorite things on the cruise. Our dining room server was excellent and we enjoyed getting to know him. We went to 2 shows, "rock n roll through the ages" was fabulous and "Win" was just ok, didn't care for the game show theme. The gift shops are cheesy and having an announcer outside the shops announcing deals every hour was just too much to bear, I did not purchase anything in the gift shops. Overall, I probably will never cruise on the Elation again and may never cruise Carnival again. Read Less
Sail Date July 2014
the good...getting on and off the boat was a breeze thanks to faster to the fun. definitely the best $50 we spent on this cruise. erin michelle band! pleasure island family excursion in cozumel. great place for the kids and the adults. ... Read More
the good...getting on and off the boat was a breeze thanks to faster to the fun. definitely the best $50 we spent on this cruise. erin michelle band! pleasure island family excursion in cozumel. great place for the kids and the adults. well worth every penny. the bad...nothing was really bad, just didn't stand out as excellent. but absolutely the best activity of the week was the ERIN MICHELLE BAND! if you are on this ship, go see her shows! really talented country singer that has a great cd that we bought after one of her shows. we had a blast with her 4 of the 5 nights and the bar right there where she plays makes the best drinks on the ship. the ugly...we have two kids just under two years old. believe me, whatever they tell you when booking, it's wrong, unless they tell you those kids will be bored stiff. although we had to pay full adult price for them, we were told there were activities for them at camp carnival. but once we got there, the woman in charge said there's no way they could come in with the older kids because they aren't quite two yet according to their passports. so they could come back to night owls, which we thought they would enjoy playing with the toys, etc then. so at 10 pm, we came back. we don't keep the kids up that late usually but for vacation, we make exceptions. but they were told to go to sleep the minute we left them. one of the ladies in the area said that the boss of that section will not allow kids to stay up and play. they can lay down and watch a movie but no playing or running or jumping. although touted as a family ship, unless the kids are teens and can fend for themselves most of the day, it's definitely not a place for kids. most of the people on the ship were there to drink and party. I had been told that by others but after speaking with a carnival agent, we decided to take a chance since we've already done Disney and other lines and hadn't been on carnival yet. overall, just not a ship I would recommend. i'm told the 2.0 ships are better but for my money, i'd go with costa or ncl and have better food, better service, and i'll leave the kids at home unless we go Disney again. Read Less
Sail Date June 2014
We thought it would be a great idea to try a mainstream cruise line after hearing good things about NCL from others. We usually choose Windstar or Star Clippers or other small ship, but I've been on a dozen cruises, including Holland ... Read More
We thought it would be a great idea to try a mainstream cruise line after hearing good things about NCL from others. We usually choose Windstar or Star Clippers or other small ship, but I've been on a dozen cruises, including Holland America. Ship information - the ship is big and crowded. Finding a lounge chair remained largely elusive for the week as scores of passengers threw their towel on a chair in the morning and sometimes didn't show up until late afternoon. Pools were insanely crowded as were hot pools. Activities - trivia was meh. Activity cards are a pain to remember, and prizes are pretty lame - had we known, we wouldn't have bothered. Service - Cabin service may have been really late in the day, but super nice stewards. The washy washy guys were amusing - at first. Port & shore excursions - we booked independently. Embarkation - took nearly 3 hours. In a word: Ugh. Cabin - Our cabin was clean and small, but, we didn't spend much time there. Very personable cabin crew. Dining - Hit and miss. The MDR ranged from barely edible to pretty good. Lunch was very average, 80% the same stuff every day. Hit and miss service in Azura. Excellent service from Isabel and Putu. Meh from everyone else. Did not find the food at the premium restaurants worth the cover. Entertainment - Comedian started out well, but, mostly a sales job, hawking his books and pitching his TV show. Magician JP was excellent. Rest of shows -meh. Disembarkation - fine Summary - Pluses: Lots of nice people working on the ship. The magician. The clothes line in the shower. Minuses: First, the smoke from the casino wafting up to 7 and down to 5 so you practically asphyxiate if you are a stair climbing person. Second, the crowds of ill mannered people. Do you ever say please or thank you? Lots of grunting, overfilling plates and jockeying for position in the many lines for food in the Lido. Also, lots of Daisy Dukes, bathing suit tops, wifebeaters, flip flops and dirty / torn clothing in the MDR everywhere. Our biggest takeaway? You get what you pay for. The smaller ships may be more expensive, but, to us, very worth it. Read Less
Sail Date March 2014
The embarkation was smooth and organized. Our room was mid-ship with a fake window, not sure what the purpose of a curtain over a recessed area was. Upon entering our bathroom there was obvious dried urine(?) on the floor in front of the ... Read More
The embarkation was smooth and organized. Our room was mid-ship with a fake window, not sure what the purpose of a curtain over a recessed area was. Upon entering our bathroom there was obvious dried urine(?) on the floor in front of the toilet, luckily we had antibacterial wipes with us. There was no heat in our room, only a/c. So whenever we were in our room we were under not only a sheet and comforter but 2 blankets as well. The room in general needed updating. There were dings and scratches on wood surfaces and even a postcard size area on the wall where the laminate was missing. One evening our steward did not make up our room and we had to call to get the itinerary for the next day. The buffet food was just ok. Nothing that ever made us say, "Wow, that's good!". The dining room had excellent food and our servers were exceptional, especially Percival (sp)! The remainder of the ship was in good shape and the staff were friendly and helpful. We felt safe at each port we stopped at. The presentation in the Mikado prior to arrival was very helpful. Debarkation was smooth and organized.   Read Less
Sail Date February 2014
I have been on more than 10 cruises and several of them being Carnival Cruises. I have never had a bad experience until this past cruise to Cozumel. 1). The ship was over booked. We had booked 10 cabins total for my family. One of the ... Read More
I have been on more than 10 cruises and several of them being Carnival Cruises. I have never had a bad experience until this past cruise to Cozumel. 1). The ship was over booked. We had booked 10 cabins total for my family. One of the cruises was for three boys (all in the 20's). When they got to their room they were in a two person room with a CHILD'S cot for the third bed. We asked guest services about a different cot and they told us they had nothing to offer us and did not know what our complaint was. After I explained I paid for a THREE bed cabin and wanted to know why my 21 year old son was having to sleep in a kid size cot... their response was, "I don't understand what your complaint is". This was the answer from ALL staff for all complaints. The problems was not corrected. 2). Dinning Room: We ate at the late dinner seating 8:15 pm. The first night dinner took over 3 hours. The food was horrible and served cold. We gave the staff the benefit of doubt and returned the next night to a miserable experience. Each night the dining room served worse and worse food. Most of it being inedible. We did enjoy dinner one night in the Buffet area and the grill by the pool had great cheeseburgers and chicken fingers. Sadly the best meal I had was chicken fingers and french fries. 3). The entertainment was the best part of the cruise. I was not the best I had ever seen but it was enjoyable. 4). The ship. Unfortunately the floor with all the clubs/bars, casino's and shows was SMOKING. They said the casino was the only area that was smoking but the entire floor smelled of smoke. My mom cannot be around smoke because she has asthma therefore my mom could never go to any of the clubs/bars, shows or the shops. All in all I can't believe how bad the food was and how rude the staff was. No matter how CHEAP this cruise is... DON"T GO... IT'S NOT WORTH ANY OF YOUR HARD EARNED MONEY.   Read Less
Sail Date December 2013
Cancun Fast ferry to Cozumel then to the Ship for check in, straight forward s there was only 70 of us getting on board as most board in New Orleans. Note you are not allowed to take any drinks on board as they will be confiscated until ... Read More
Cancun Fast ferry to Cozumel then to the Ship for check in, straight forward s there was only 70 of us getting on board as most board in New Orleans. Note you are not allowed to take any drinks on board as they will be confiscated until the end of the cruise. You have a few hours to go back into Cozumel (best for shopping) before the ship embarks to New Orleans. Cabin we had upgraded to a balcony stateroom on deck 10 which was compact to say the least but comfortable and I appreciated the view. The higher your cabin the more movement you feel. The cabin was kept spotless and the turn down service produced memorable towel animals the best was a monkey swinging from the air conditioning. All staff were very polite and helpful, some struggled with English but we got through one way or another. Room service was slow and on one occasion took 3 phone calls. Main restaurants Versailles, Aqua, Market cafe and Blue Lagoon are free The rest have cover charges so did not try. We ate mainly in the Versailles as food is top quality. The market cafe tended to be very busy but the food is good. The chocaholic buffet on Friday is a must. Drinks I was very disappointed with as they are very expensive they add autogratuity and then tax. One couple asked for their own bottle of wine a screw top to be opened, cost 15 dollars corkage fee ouch. Entertainment on the ship very good with some good shows would recommend "Elements". Unfortunately due to it being spring break the swimming pool was jam packed and I was unable to try it as full of children and the hot tubs and Jacuzzi's also packed. The shore excursions offered by the cruise line are plentiful but in my opinion are very expensive. I would recommend pre booking with tour operators before you travel or just booking at the ports when you get off the ship as all the excursions can be obtained at lower prices from various tour operators. Shopping is drummed into you on the ship with constant paperwork and presentations I found better deals haggling myself over 50% as the ships promotions presenter for certain shops get a cut of the price you pay. Also I got the impression the cruise line is attempting to get every dollar then can from you as you have to pay for Yoga, cycling fitness class and body boot camp to name just a few. The casino was not for me as there is only one winner. New Orleans was great as we had a sight-seeing tour offered by Virgin which was well worth while, the time spent in the French quarter went to fast another hour would have been better. Costa Maya was ok and I will leave it at that. Belize City we booked a sight-seeing tour which was interesting to see different cultures and ways of life. Isla Roatan was a beautiful island did a tour and beach trip and was very enjoyable. Then back to Cozumel. I have the ships Excursion prices if you want to email me. If I booked a cruise again it would be an adult's only cruise and would make sure everything was included. Read Less
Sail Date March 2013
My wife and I are not habitual cruisers although we have 4 previous holidays with 4 different companies. We booked this cruise out of New Orleans because we wanted a few days staying there prior to sailing. We joined the queue to ... Read More
My wife and I are not habitual cruisers although we have 4 previous holidays with 4 different companies. We booked this cruise out of New Orleans because we wanted a few days staying there prior to sailing. We joined the queue to register, and it was long, but we were impressed at the efficiency of the staff. The ship itself was clean and well maintained. The cabin that we had was small but that did not bother us because it was just somewhere to sleep. The dining was acceptable, although there was little variance between the menus in any of the restaurants. As people have previously mentioned the ships director, Kyle, was the most irritating and ignorant man we have encountered. He constantly preened himself; self congratulated himself and generally looked down on the people who effectively pay his salary. We said good morning to him on two occasions and he just waltzed past us with his nose in the air. The entertainment outside the theatre was largely debasing. Without exception all the game contestants were Americans, as if nobody else existed which is just as well because during one particular so called game show, grown women were on their hands and knees barking like dogs, totally insulting. All this supervised of course by, (look at me my name is) Kyle. The entertainment in the theatre was excellent. The skills involved with the trapeze and the Broadway show were truly exceptional. We did not like the comedian however; he may have been funny if we could have understood any of his jokes. We went to Henry's bar each teatime to take part in the trivia quiz; sadly 90% of the questions were about American subjects which ruled us out of having any chance, nevertheless it is a great venue to meet people. The ratings we have given for entertainment is slightly misleading, as we have said the theatre is worthy of a 5, but the entertainment in the Galaxy of the stars for example we would rate as a 1. Shore excursions were a complete waste of time and money, perhaps with the exception of Belize which at least offered some insight to life there. Roatan on the other hand was nothing but a slum. We ventured no further than 25 yards outside the port gates and turned back, such was the level of insecurity we felt. Overall this cruise is made for, and caters for Americans. I cannot recommend it for Europeans. NCL are off our list, there is better quality out there. Read Less
Sail Date October 2011

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