1,455 New Orleans Family Cruise Reviews

I had been watching cruise pricing for a Spring Break cruise out of Galveston or NOLA for sometime. When NCL added the 3rd and 4th free perk the price dropped a ton and I pulled the trigger on the Getaway cruise for my family of four. We ... Read More
I had been watching cruise pricing for a Spring Break cruise out of Galveston or NOLA for sometime. When NCL added the 3rd and 4th free perk the price dropped a ton and I pulled the trigger on the Getaway cruise for my family of four. We had done this itinerary before out of NOLA on the Dawn and loved it. We convinced another family to join us so it was a group of 8 on this trip. We all ended up having an amazing trip on the Getaway. Cabin: We had a Family Balcony on the 12th Floor. This room had a queen bed by the door and a couch and pullman for the kids. We normally sail inside but getting all the perks with the balcony made this cheap than an inside and still able to get the dining and drink package. Room was fine and it was nice having the balcony although the balcony is small on this ship. The only issue was that the sink water always started scolding hot and needed to run for a while to cool down. Our Steward was great and we received towel animals even though NCL does not do them anymore(our friends with a different steward also received them so it seems they still do it for rooms with kids). Complementary Dining: For dinner we ate at Savor once, Tropicana Room three times, and O'Sheenans once. Tropicana just feels more like a cruise ship dining room. Large and open with live music as opposed to more of a land based restaurant feel of Savor/Taste. Food ranged from good to excellent with no complaints from anyone in our group. Service was great with meals taking around 1:30 to 1:45 which is fine when you are eating a 4 course meal(we always ordered multiple apps). At O'Sheenans we ordered several apps. Wings were very good and Artichoke dip was ok. Burgers were very good also. We did the buffet for breakfast and lunch/post port meals everyday. We thought the buffet was good for a buffet. Most of the stations stay the same day to day with one or two having rotating items. The ship went to enhanced sanitary procedures on day three so their was no self service. That meant it was pretty much all hands on deck for the crew. We had engine room crew and spa crew serving our drinks and I even had the General Manager squirting ketchup on my plate. I felt bad for the crew but it was needed with the current climate/fear. Specialty Dining: We ate at Cagney's and Moderno's with our credits. Both were excellent. Our waiter at Cagney's pointed out that we could get multiple app and sides and one entree. I have read complaints that the crew was pushing only one of each but that was not our experience. On the last day we still had one credit so decided to try American Diner and it was a big mistake. There was only two other tables and everything took a long time to come out. We could see some of our items sitting under the heat lamp for a while. The nachos were one that was and although the taste was good, most of the chips were soggy. I had the Lobster Sliders and the pieces were small and probably cooked days ago. We came away very unimpressed. Entertainment: Almost all of the entertainment was excellent. Million Dollar Quartet was amazing and high energy. The dancers at Burn the Floor were really good and we couldn't believe that were going to have another show an hour later. At Syd's we saw the house band twice and Back in the Day another night. The house band was really fun. They announced at the 80s Prom on the last night that their contract was over and this was their last night. A lot of tears shed between the singers and their handler. Back in the Day is a 80s hair band tribute. They play all the great hair bands from the 80s. They also have a show in the main theater the last night but it conflicted with our Moderno reservation or else we would have been their. Howl at the Moon was fun. The setup is a little awkward since they are using the comedy club. I am use to tables and bar setups on land based HatMs but this was more of chairs setup facing the stage. Still was a lot of fun. The players were changing words around in songs to joke about the current situation, ie changing Sweet Caroline to say not touching you, don't touch me. We also saw a few of the bands playing in the atrium and thought they were good. We also went to the 70s/80s deck party and the Latin deck party. Our cruise director, Vincent, was fun. He is all about getting dressed up in different suits and outfits. He wore a gold disco outfit with a huge 70s fro and platform shoes for the deck party. Activities: This was the biggest ship were have been on with it coming in a little bigger than the Vista. We are bigger boat people. I like that there are so many more bells and whistles than the smaller boats. My wife can sit on a lounger all day but that is not me or the kids. We did the ropes course several times. The walk the plank that goes eight feet over the side of the ship is a little unnerving but we all did it. There are 5 different levels of waterslides including two slides that the floor drops out from under you. I paid for the Arcade Package and it was well worth it. There are plenty of green swipe games although some need to be re-calibrated. We did a few of the trivia games and karaoke and they were fun. All in all we had an amazing time. This was the last cruise before the shutdown. They ship was pretty full but I know there were cancellations. What ever the number of cruisers were they should make that the capacity. Nothing seems really overcrowded and we did not have to wait for anything. We were even able to find seats in the atrium/Syd's and HatM after the shows already started. There were people standing in the venues but that is the normal at land based venues. This is our third NCL cruise and while we are never tied down to one cruise line, we would cruise NCL again in the future. Read Less
Sail Date March 2020
The ship has indeed seen her better days and they are all in the past. The boarding staff in New Orleans were rude, uninformed, and totally messed up boarding directions. They treated the passengers like cattle and laughed when you ... Read More
The ship has indeed seen her better days and they are all in the past. The boarding staff in New Orleans were rude, uninformed, and totally messed up boarding directions. They treated the passengers like cattle and laughed when you followed their uninformed directions instead of fixing their mistakes. The ship seemed dark, dank, and dirty. Not in the sense of trash everywhere, but things were very dingy. The room was adequate and the steward was fantastic, but in poor repair. Windjammer food was held at unsafe temperatures and up to 6 hours for some foods. I asked about this and was told that some of the items that were to remain hot were held for 6 hours and the cold items as well, even though they were heated and chilled improperly. Meaning that the cold items were not chilled at all and the hot items were held at double temps for 6 hours. I don't know about you, but eating a hamburger that sat out for 6 hours is disgusting. The bar staff were generally very good and the drinks were as strong as you asked for them to be. The main theatre entertainment was pretty bad, save the magician. Overall if it is very and I mean very cheap this cruise will be ok. Read Less
Sail Date March 2020
My husband and I have been on cruises before (Carnival, Holland). Our kids had not cruised before. Had heard so much about Disney cruises. Wanted to try. Booked the cruise just 6 weeks before sailing. This is the first year Disney ... Read More
My husband and I have been on cruises before (Carnival, Holland). Our kids had not cruised before. Had heard so much about Disney cruises. Wanted to try. Booked the cruise just 6 weeks before sailing. This is the first year Disney has sailed out of New Orleans and initially the cruises had filled up. Then I heard rooms had opened up, and the timing worked out for us, so we did it. Great decision. Gorgeous ship. Outstanding service, as one would expect from Disney. Kids loved it so much they sobbed the last night. A 5th night would have been nice, but it’s what we could do at this time. So many great activities for kids AND adults. Amazing shows - very high production value. Food was DELISH! Buffet was so good - super-wide selection and everything was fresh. Loved the three dining rooms - Triton’s, Animator’s Palate and Tiana’s Place (my favorite). If you are considering a Disney Cruise, do it!!! Read Less
Sail Date March 2020
Boarding the ship took forever, the food on board was mediocre, the Serenity area and all the other hot tubs would be shut down early right as we would start enjoying them (Serenity hot tubs should be open all night), The virtual reality ... Read More
Boarding the ship took forever, the food on board was mediocre, the Serenity area and all the other hot tubs would be shut down early right as we would start enjoying them (Serenity hot tubs should be open all night), The virtual reality arcade machine stole my money, Arcade games should be included with the cruise, too many "private" events, the wifi didn't work in our room and was extremely slow, music in the clubs was dated and lame, silent disco music was childish and included no actual disco, house music, dubstep, or anything fun, crew members would shut down all the clubs early so they could have their own private parties with better, louder music and when me and my friend entered the party unknowingly we were kicked out and called profane names which is extremely disrespectful and rude considering the amount of money we spent on this trip, excursion left late leaving us less time to enjoy Honduras, stops in each country were too short and made me feel anxious and rushed Read Less
Sail Date March 2020
Embarkation in NOLA was fast. I estimate that we were onboard within 15 minutes from the time we got in line. They said our room would be ready around 1:30 pm and it was. The Free Dining rooms food was not as good as it was 3 years ago ... Read More
Embarkation in NOLA was fast. I estimate that we were onboard within 15 minutes from the time we got in line. They said our room would be ready around 1:30 pm and it was. The Free Dining rooms food was not as good as it was 3 years ago on NCL Jewel or last year on the Dawn. Twice we looked at the MDR menu and decided to just eat at the buffet. Great shows in the Getaway Theater, especially Million Dollar Quartet. I did not see the comedians since it was always in one of there smaller venues and we would arrive too late for a seat and did not want to stand for 45 minutes. Some game shows were in the Atrium which you could be heard while talking to a Guest Service person and on the next deck above. Ports were ok. Staff was ok. I heard some people were left behind at Costa Maya because they did not make the 1:30 pm onboard return time. Read Less
Sail Date March 2020
I booked this cruise for my husband’s 40th birthday. I chose this ship mainly for the family suite option in The Haven for our family of 5. After having traveled with other cruise lines, here’s my takeaway from our time on the ... Read More
I booked this cruise for my husband’s 40th birthday. I chose this ship mainly for the family suite option in The Haven for our family of 5. After having traveled with other cruise lines, here’s my takeaway from our time on the Norwegian: Cons: Food and drinks well below average. The Haven dining room was the exception and we are most of our meals there given that everywhere else we ate was hardly edible. The downside to The Haven dining: not one item on the menu for children. What 5 year old wants to eat lobster or filet? Service was horrendous. We paid a lot more to have butler, concierge service. While our butler was good, nothing else was. Concierge was incompetent, housekeeping even worse, and you could ask 5 different staff members the exact same question and get 5 different answers. It’s became clear quite early on our trip that Norwegian does a terrible job at training their employees. Norwegian is not a family friendly line. Yes they have water slides and kids club, but overall it was very apparent that they do not cater to families or children, and that most cruisers are over 50 and want nothing to do with the children on the boat. No gift shop on the boat. There is a hallway with some open cabinets where you can grab a few items, but there is not one actual shop on the boat containing basic essentials you may need along your trip. Pros: although the Norwegian is not a family-friendly cruise line, my 3 children did enjoy the kids club. This was a welcomed surprise given how negatively everything else was on our trip. Haven: you get priority debarkation for your excursions. The activities aboard the ship were underwhelming. Other than eating mediocre food there isn’t a lot to do. The ship spends more time trying to convince you to buy a rare emerald or stock up on “duty free” liquor than actually putting that energy into entertainment that isn’t super cheesy or geared for 60+ years old age group. Read Less
Sail Date February 2020
We booked this cruise only a couple of months in advance to get out of town at Mardi Gras. We usually do go somewhere Mardi Gras week because school is out for the week. Although we had just cruised on the Getaway at Thanksgiving 2019, we ... Read More
We booked this cruise only a couple of months in advance to get out of town at Mardi Gras. We usually do go somewhere Mardi Gras week because school is out for the week. Although we had just cruised on the Getaway at Thanksgiving 2019, we figured why not? Because we are local to the New Orleans area, it is not necessary to fly to cruise for us, and that’s convenient. We love cruising. We already knew the ship, so we knew what to expect. Lots of locals, and it was a sold out cruise. But we knew how to avoid a crowded feel. We had a chance for the experiences we missed the first time on the Getaway, and we could relax a little more. The only downfall was that our specialty dining and entertainment reservations which we had so carefully planned and so carefully made on line were lost in an abyss when we boarded the ship. We showed up at our specialty dining restaurant on day two only to be told there were no reservations in the system. We found out we were not the only ones. One lady said she would not cruise Norwegian again. For some unknown reason, Norwegian cruise line does not communicate the reservations with the ship. That’s what we were told. Luckily we had printed our reservations confirmation. When guest services told us there was nothing they could do, we found an officer, who efficiently restored our reservations. They found room for us, though we had to alter one time slightly. When we asked how to keep that from happening again, we were told to call to make reservations and to confirm once we boarded (a two step process). Why should we be forced to do that when we already diligently made our reservations, especially with long lines on embarkation day? They also told us that they are currently working on the issue. Norwegian encourages guests to make reservations online ahead of time, and we knew from experience, during our Thanksgiving Cruise, that we should definitely do that, especially on a large crowded ship. It was very disappointing and a surprise to be told by guest services there was nothing to be done. My advice would be to call and confirm, once onboard. Norwegian really needs to remedy the reservations problem. On a lighter note, we were instantly recognized by the bartenders in the atrium, Oliver and Jay, and they remembered what we drank. That was a pleasant surprise. Around the ship, due to the crowds, it was sometimes difficult to get a drink, especially by the pool. We went to Le Bistro, Teppanyaki, and Cagney’s. We have been to La Cucina before. Our favorite specialty restaurant is Cagney’s. We will do that twice next time. We do Teppanyaki because our granddaughter loves it. We found the dining service on this cruise improved compared to our previous experience. The entertainment is good. Million Dollar Quartet is amazing! The band in Syd Norman’s Pour House is amazing. Get there early! It fills up quickly to standing room only. It is not a large venue. We loved the comedy talent onboard this time! Dueling pianos at Headliners is always fun. We do find it necessary to line up in advance at (least 30 minutes) to obtain good seats for the comedy shows and dueling pianos. Our granddaughter enjoyed the teen club, Entourage. It was her first time being able to go there because she just turned 13. There are lots of activities for them. During Mardi Gras week, there was a Mardi Gras party, too. The ports are typical Caribbean ports. The dock at Harvest Caye was broken, and the rendering process was tedious. The tenders were big (that helps), but lines were long, especially returning to the ship. It cut down on our time on the island, and we like this island very much. We always enjoy Costa Maya. We just wish it were a longer day there. I think that the itinerary on our upcoming Thanksgiving Cruise this year allows for that. In Cozumel, we enjoyed the Playa Mia excursion. Overall we enjoyed the cruise and the ship for the second time. It will be our second Breakaway Cruise this Thanksgiving week. Read Less
Sail Date February 2020
We had a great time on our cruise. The staff was great, the accomodations were nice. They even brought us a fan because we felt our room was on the warm side. Our room steward and dining staff were great and friendly. The comedy was pretty ... Read More
We had a great time on our cruise. The staff was great, the accomodations were nice. They even brought us a fan because we felt our room was on the warm side. Our room steward and dining staff were great and friendly. The comedy was pretty good and the shows nice. Our Cruise Director, Lee was incredible and full of energy. He really went out of his way to make sure that everyone was having an amazing time. The steakhouse was amazing. The steak was cooked to perfection and all of the sides were delicious. The cheesecake for dessert was so yummy! My only complaint was that that the Spa workers seemed a little bit on the snooty side. It made me a little uncomfortable when I was getting my overpriced pedicure.The pedicure was $75.00 but I had a gift card from my room steward for $50.00 to use in the spa, so I only had to pay $25.00. Read Less
Sail Date February 2020
One of the worst, most humiliating experiences of my life. Due to a noise complaint I was forced out of my room, forced to answer questions under duress to security, forced to talk to two doctors, and then locked in my room for 30 hours ... Read More
One of the worst, most humiliating experiences of my life. Due to a noise complaint I was forced out of my room, forced to answer questions under duress to security, forced to talk to two doctors, and then locked in my room for 30 hours despite the doctors telling them to let me go, that everything was fine. The ship captain is an egomaniac who made the decision and refused to talk to me. The doctor didn’t understand why they were doing it but wouldn’t get involved. Security was either on a power trip or were complete cowards. Even if none of that had happened, it was still a terrible liner. The rooms were terrible. Paint was scrapped, desk was chipped, heat didn’t work so the room was freezing and the shower water didn’t got hotter then lukewarm. Despite them promising to fix those last two, it never happened. The gym equipment was old and terrible. The free weights were all banged up. Half the treadmills couldn’t go over 7 mph. I did a body composition analysis and the machine was obviously broken as it popped out numbers that were clearly impossible. They still managed to charge $45 for it though. They screwed you with pricing for the wifi, $15 a day and it was the worst WiFi imaginable. It could barely load pictures. They charged an outrageous price for the drink package and all the bars desperately needed updating. All of the guns were broken, and nothing was refrigerated so if you got a drink with ice, it immediately melted, ruining the drink. You could never use the pool or hot tubs as they were always full of children. There needed to be some adult only locations so we could enjoy these amenities. The crew did there best but were clearly overworked and underpaid. It was hard not to tell bad for them, and this alone had me convinced never to book with royal Caribbean again. No one should Read Less
Sail Date February 2020
I'll start off by warning you this is a detailed review of our experience so far, on Majesty of the seas and we have only been in the ship a couple nights..hoping it turns around. The Royal Caribbean parking and check in process ... Read More
I'll start off by warning you this is a detailed review of our experience so far, on Majesty of the seas and we have only been in the ship a couple nights..hoping it turns around. The Royal Caribbean parking and check in process here in New Orleans is a clusterF#(K like no other, we have been on carnival from here and many RC cruises from other ports and none are as badly put together as the one here. Not sure if its any better if you park out in a public parking garage but thinking it maybe better to just do that, be cheaper, and wouldn't require you to walk over railroad tracks out in the open (glad it didnt rain on us and hope there is no rain upon return or we will be wet dogs). We tried to book our cruise about back about 2 months before the cruise date, for the 2nd person 60% off and kids free deal. We were told no more cabins were left to handle 4 people so our only choice was to pay for 2 cabins, got lucky enough to have them next door to each other, but boy are these cabins small and tight, yes these are even smaller than your typical cabins if you have been on any of the Oasis class ships. The ship shows its age, housekeeping and maintenance could be improved dramatically to at least make some of the simple really obvious issues better. Our sink does not drain, we have asked for that to be looked at 2 times and still isn't working right, the shower head in both cabins shoots water out from the hose so giving the kids a shower is a mess! The shower wall had mold on it, floors were not vacuumed in both rooms, the sink leaks from the bottom edge all over the shelf below, looks like its been doing that for several years from the damage its caused. I went to put my hats and stuff on the very top edge of the vanity and it had not been dusted off in months, so asked the room attendant to clean it off who than also found 3 old bars of soap up there as well. Room attendant Craig on deck 4, is who we have...unfortunately he is not happy to be on this ship, mad at the world, or maybe hates people of our ethnicity..regardless he doesnt speak to us, never officially introduced himself to us like they always do, actually had to ask 2 others and him who our attendant was just to find out who would be in our cabins each day, seemed upset about something and making it obvious so today i had to ask if we did something to make him upset or if everything was okay, needless to say that conversation went nowhere, he seemed bothered by us, so we have kindly asked him to not go back into our cabins to avoid any further issues with him...NOT LETTING HIS UGLY ATTITUDE RUIN OUR TRIP!! Our first day of the cruise we went to talk with dining and the first guy said we were all set for 530 dining but my parents were not at the table with us so we needed to go speak with his boss and she would make that happen. We went over to the head waiter Tamara i believe was her name, she said we were not on 530 and asked us who told us so, we showed her so she yelled for him to come over there and pretty much disciplined him right there in front of us, told him he was wrong, did not know how to look at his screen, needs to make sure he looks at the screen better and not to give guests the wrong info. We get it that he made a mistake but the way she treated him in front of us made him probably feel like jumping off the ship would be better and made us feel very uncomfortable as well. Sorrento Pizza and Compasd deli only keep 1 person on duty even when its about to be lunch time and lines are forming before 1130, RC needs to properly staff these areas so that people are not waiting so long for pizza, and staff isn't running like mad men trying to prepare, cook, cut, serve the items...its ridiculous that they do not better organize things for these type of areas for the rush hour times. We did report our issues with our Room Attendant to his supervisor, but the damage is done and we are stuck having to look at his grumpy ugly side eye ooks at us for the rest of the week, it sucks that 1 staff member can ruin the vibe of our trip when they make you feel like there is some sort of personal issue with us when we dont even know him. We have been loyal RC users and go to Emerald status with RC after this trip but unfortunately this is our 2nd time in the last 5 or 6 RC trips that we have had an issue with a room attendant, ironically both times the room attendant was from Jamaica, and as I understand RC is required to hire a certain amount of people from Jamaica as part of their deal to port in Jamaica but the service provided by the folks from Jamaica is not nearly as friendly and professional as you see from the people from China, India, or Mexico...im sure others will experience this same issue as we have, and hopefully RC will give them more training or not force these people into service level duties that require them to be friendly to people. Hoping our trip experience improves over the next few days, I used to love cruising but this hasn't been much of anything for us this time around...was hoping to just relax, not be stressed or worry about dumb sh!t while on vacation. Read Less
Sail Date February 2020
Just to forewarn this is mainly all a negative comment Lol. This ship is the 3rd smallest in the fleet, and built in the 90s. Boarding was not very smooth for us. Royal Caribbean never sent me any emails or a boarding pass or a ... Read More
Just to forewarn this is mainly all a negative comment Lol. This ship is the 3rd smallest in the fleet, and built in the 90s. Boarding was not very smooth for us. Royal Caribbean never sent me any emails or a boarding pass or a barcode or anything. Luckily I had downloaded the app so I at least had our room number but that was it. Ive been on one other cruise that was 10 years ago with carnival so I had no idea I was supposed to have a barcode to board the ship. Nowhere/nothing mentioned that. The room was tiny, which is to kind of be expected but it’s definitely smaller than the rooms I’ve had on carnival. We had an exterior room with a little round dirty window, Not to mention we are on our honeymoon and our bed is two twin beds just pushed up next to each other. We paid for the unlimited drink package, it was around $860 for two, but they were running out of stuff. Day 5 they Ran out of pina coladas. An excursion that I booked has been canceled on four separate occasions. The morning of that port, they were offering it again at a different time so I paid for it got off the ship and waited for an hour to find out that they had canceled it again. So that is now five times I have paid for the excursion just for it to be canceled afterwards. We sat and waited and asked multiple staff off the ship about the excursion and no one seemed to know anything. Finally 45 minutes past the time we were supposed to leave we found someone different to ask who then told us it had been canceled. Talking to the shore excursions desk is a nightmare and they are extremely rude and basically say that it’s not their problem and out of their control. Which is odd because its a royal caribbean excursion. There were Kids absolutely everywhere, When booking I was not aware that kids 12 and under sailed for free or that schools were out for Mardi Gras so maybe I can chalk that up to my mistake of not researching enough but I just had no idea it would be like this Almost every couple we have met have agreed that there are way too many kids. the ship has no adults only place, I was hoping there would be at least one adults only hot tub but no such luck, I did look on the map after I downloaded the app and did not see anything that said adults only but I just had my fingers crossed that there would be something. The hot tub capacity limit was five yet there would be literally 15 kids in the hot tub‘s with masks and snorkels on. Even the bars are full of kids which makes no sense to me how are bars allowed to have little kids. The only area that has no kids is the casino but you can smoke in there so that is just one big cloud of smoke. On port days some things on the ship are closed, not very many bars open, so be prepared to wait a while for a drink. At the pool there Nowhere to ever sit, and people reserve chairs with towels at the crack of dawn and there are just chairs sitting there with peoples towels all day long. I had even gotten up early two mornings to try and get chairs and by 8:30 there is still no where to sit. The policy On royal Caribbean is that if the chair is left unattended for 30 minutes or longer with no sign of returning they are supposed to take the belongings and put into lost and found but no one does that, and they do not even know their own policy. there was one day we saw six chairs with towels on them for over three hours my group finally decided to ask about them and everyone said they weren’t sure what to do. The staff renting out the towels told us to just sit there anyways so we did and then we got out at two hours later by the woman who had been reserving the chairs for five hours. Grand Bahama totally sucked. The port is not pretty at all, and the whole area is beat up from the hurricane. Its definitely not a sight to see. This is where our excursion got canceled but it was too late to book anything else so we got in a taxi to go to a nearby beach spent $40 for a very small and trashy beach area, that once you get to you have to pay for everything. At night there’s just not much to do for a couple in their 30s with no kids, there are quite a few bar areas but they are always empty and never music playing. There are a few game shows and things that go on throughout the cruise but they are pretty boring and all you win is a $.10 keychain. On the last day of the Cruise we finally found a hot tub that did not have 15 kids in it so we get in the hot tub to enjoy our last day with drinks and they start playing Disney movies on the screen with loudspeakers at 1 PM. it was so loud we couldnt even talk to our friends in the hot tub with us. Who wants to sit around the pool watching Disney movies at 1 o’clock in the afternoon?! In the casino, we were playing Texas hold em, the table was totally full, everyone having a great game, and at around 2 o’clock they decided to shut the game down completely because they did not have staff to keep the game going. Entertainment on the ship I would call mediocre. There were two comedians, one who we thought was great, the other was decent. There were multiple musical type shows, which we have zero interest in but to each their own. A couple nights theyd have an orchestra playing. And one night had a magician who was okay. Getting off the boat, was a COMPLETE NIGHTMARE!!! We were two hours late getting to the port which was fine because that was out of their control. But you can choose to either carry off your luggage yourself or you could check it in and the staff will take it off. We chose to take our luggage our self because we knew we would get off the boat and get out of there faster. There was absolutely zero organization and no order as far as who got off the boat when. Anyone on the ship who was carrying off their luggage was directed to all go to deck 4, so over half the ship they expected to be all in one tiny area with their luggage fighting to get off basically. Quickly that store got way too full so they started sending people up to higher decks. There are 4 elevators, and stairs. They were literally yelling at people to quickly go up floors, and to carry their luggage up the stairs and had no one there to help. I noticed quite a few elderly people struggling to get their things up the stairs while the staff just sat and watched them, offering zero help. So now everyone was spread out throughout the ship luggage in hand for about an hour and then they announce everyone to come back down to deck for her and they would start releasing everyone so then you are stuck in the exact same situation, everyone trying to get to the same deck at the same time. It was impossible!!! I don’t understand why they would not have each deck exit one floor at a time instead of telling everyone to meet on the same floor... The wifi was decent. I didnt love spending $100 for it, and it wouldnt stay connected for more than a few minutes, but it atleast worked off and on. This was our second cruise, bur first with royal caribbean. We will NEVER take another RC cruise again, and probably won’t ever even take a cruise in general again because this totally ruined my outlook on cruises. If you are in your 20s-30s with no kids, do not go on this ship. Even with all of the kids aside, there really is just not much to do. The pros were.....our server at dinner was phenomenal. His name was Jake and we loved him. Also most of the bartenders were very good and friendly. Coco Cay was great! It was a beautiful day and multiple places to sit without having to pay extra. It’s also nice that your drink package works on that island. We did an excursion snorkeled on our own and then just went to the pool. The downside I would think about Coco Cay is that there are lifeguards and ropes so that you cannot go out too far for or to certain areas which I’m sure is just for your safety but someone who has 100+ times I did not like being limited. The excursion we did was the stingray city and we absolutely loved it. The tour operators were great and we had more than enough time there. On the ship there was a gameshow called quest, that was a lot of fun! But it was only one night. In Key West we did an excursion called sail and snorkel and it was a lot of fun! However online it says 3 hours, but keep in mind its an hour boat ride out there, and an hour in. So its only one hour snorkel time. Also you dont get to drink until youre on the way back. The guys on the boat were awesome and so helpful. It was a good experience and i’d suggest it. Probably not for children though considering you are out in open water, and it can be a little rough. Also we stayed at towneplace suites in metarie the night before, and were allowed to leave our car there for the week for no extra cost. We ubered to and from the cruise at around $25 each time. When we got off the boat to help our Uber out we walked maybe half a mile so he could get to us easier and faster Read Less
Sail Date February 2020
We chose this cruise to celebrate my granddaughter’s 10th birthday. Since she has enjoyed visiting Disney World in the past we felt this cruise would also be special & give her memories to treasure. I must say that the cruise staff ... Read More
We chose this cruise to celebrate my granddaughter’s 10th birthday. Since she has enjoyed visiting Disney World in the past we felt this cruise would also be special & give her memories to treasure. I must say that the cruise staff was friendly & helpful. Staterooms were larger, clean & comfortable. Food was equivalent to other cruise lines. Activities were numerous but not truly family orientated. Most activities were held in the Oceaneer Club were children participated with other children & in my opinion, were geared for children less then 8. The club actually reminded me of a locked ward. You could bring your child there early in the morning & leave them there until late in the evening if you wanted to. I witnessed many parents do exactly that-lock their child in claiming safety & then they would go off & do whatever, mostly drinking. For a family orientated cruise drinking alcohol was greatly promoted. At ports, more time was spent getting to a Ship excursion then actual time available to enjoy it. Communications regarding when your transportation was returning to your ship & were to get that transportation was poor. Read Less
Sail Date February 2020
The 14 day journey cruise on the Glory was overall memorable. Embarkation was great as soon as we got to the port and went thru security we were on the ship. We had some great stops, Montego Bay Jamaica, Aruba, Cartagena Columbia, Puerto ... Read More
The 14 day journey cruise on the Glory was overall memorable. Embarkation was great as soon as we got to the port and went thru security we were on the ship. We had some great stops, Montego Bay Jamaica, Aruba, Cartagena Columbia, Puerto Limon Costa Rica, the Panama canal and cozumel. the crew was great. Depending on where your room was on the ship there was a constant movement of the ship. I think the stabilizers are not working properly. Interior spaces were in good condition. The elevators were fast and smooth. The exterior needs some painting but you see the crew working on that. Food was on pair with carnival ships. Entertainment was good. There was plenty of activities to take part in.The cruise director " Lee " was informative but I don't think he will not be on the ship much longer. He's going to one of carnival's newest ship soon. Carnival's excursions are expensive.. independent operators are just as good for less money. Disembarking at the end of the cruise was a disaster because there were so many diamond and platinum members and a large number were getting off at the same time. Read Less
Sail Date February 2020
Just returning from 7 days on the majesty of the Sea out of New Orleans. Brought my sister in law with us who had never been on a cruise. It was not the best Impression for a newbie. Beyond RCC control the ship arrived at 3:30 due to ... Read More
Just returning from 7 days on the majesty of the Sea out of New Orleans. Brought my sister in law with us who had never been on a cruise. It was not the best Impression for a newbie. Beyond RCC control the ship arrived at 3:30 due to experiencing bad weather coming in. Embarkation was a crazy madhouse. Very long lines since they had us all arriving to board at 3:00pm. Embarkation took about 90 minutes. Pros Cheap price Food Average to above average Eagles Tribute band phenomenal Comedian very fun Ports were great Guitarist was great Staff courteous and helpful Dining staff excellent Cons Inside room on deck 2 very small and minimal storage. Hint. Have beds as twins rather than king. Made room more comfortable for two people Beverage prices high (1 beer and 1 Bloody Mary was $25 after tip) No seating in Centrum area where many events took place Production shows were average. Pool area overcrowded especially hot tubs, no area for adult only, kids took over the hot tubs Sewer smell on lower decks, especially today on debarkation day, enough to make you nauseous while waiting forever for elevators Buffet for breakfast usually pretty good but today coffee cold eggs cold too little seating. Waited too long before opening both buffet sections With all the news about conovirus the handrails were not wiped down enough Accessibility for many was difficult due to having to use stairs to get to several of the elevators in the main areas of the ship I’ve been on many cruises on four different cruise lines , RCC included. If this was my first cruise I would not cruise again. Very bad impression. I will cruise again but I think it is time to gut and redo this ship or retire it completely Key West and Nassau are walkable ports. We enjoyed both of these port days. Used some of the walking tour ideas from Pinterest. Coco Bay was very clean and nice. We were the only ship there that day. Complimentary food available was good ( except hamburger). There were plenty chairs around beach and pool available. You can use your beverage package on this island that is owned by RCC Read Less
Sail Date February 2020
Our grandson enjoyed the high ropes and climbing wall Our room only had about 16 inches between our couch and our dresser. Compared to other cruise lines we have been on this was very small and hard to walk around but the room steward ... Read More
Our grandson enjoyed the high ropes and climbing wall Our room only had about 16 inches between our couch and our dresser. Compared to other cruise lines we have been on this was very small and hard to walk around but the room steward did keep our room clean and tidy. We purchased our excursions through Norwegian CL. We did the Bobsled in Jamaica which was enjoyable especially the ride up to the top but it was very expensive for 1 trip down the mountain. The trip up Dunn's falls was very nice. But be aware that in Jamaica you will be badgered by everyone wanting a tip. At Dunn's falls the guy who followed us taking pictures of us climbing the falls chased us across an open area and demanded a tip even though we didn't want the pictures. Don't walk through the souvenir area go around !!! When we went Reef and Wreck snorkeling at Grand Cayman, the boat was 1 hour late for a 2 1/2 hour trip but we returned to the ship at the scheduled time even though it wasn't leaving anytime soon. We sat on the dock in our bus for 45 minutes at Roat'an Bay before our excursion to Gumbalimba Preserve. This was a very enjoyable trip but we were rushed back to the bus and people who wanted to purchase pictures of their family with with the birds were told there wasn't enough time to look at the photos. The dinner that comes with this excursion was very good and my family enjoyed the beach afterwords. Harvest Caye is Norwegians own island and the only one we were on time for. It was mainly a beach and swim area with several local shops. At Costa Maya Mexico the ship was at the end of a pier that was literally 1/2 mile long ( keep in mind if you have trouble walking). The Guide for the Chacchoben ruins was very good and kept us entertained both at the ruins and the 1 hour bus ride to and from the ruins. The buffet dining was good however the sit down evening dining meals were mediocre at best with very little selection. The waiters did take care of us fairly quickly. The Million Dollar Quartet show was well worth the time but we found the other shows run of the mill. Note : If you fly in winter you may be sent north with less than an hour layover and if the plane is delayed you will be responsible to catch the boat at your own expense if you don't have insurance Would I travel on Norwegian Getaway again? never Read Less
Sail Date February 2020
We initially chose this cruise because a rum cake went terribly wrong! I made a rum cake using my husband’s prized rum from Grand Cayman. Learning that this was no ordinary rum and it was impossible to replace here in New Mexico, I knew ... Read More
We initially chose this cruise because a rum cake went terribly wrong! I made a rum cake using my husband’s prized rum from Grand Cayman. Learning that this was no ordinary rum and it was impossible to replace here in New Mexico, I knew a cruise to the Cayman Islands was in our future. Fortunately, we were able to find this 9 day cruise headed to Jamaica, Grand Cayman, Roatán, Belize and Costa Maya. My husband and I joined the Cruise Critic roll call and volunteered to start a Meet and Greet group. It was a great experience with 226 attendees, had volunteers to host a pub crawl, slot pull, LCR dice games and gift exchange. It was a great way to meet fellow cruisers on a one to one basis. We conducted the gift exchange by matching couples with others from different parts of the country and had them meet and exchange their gifts face to face. We also made the name tags and added birthday and anniversary stickers so that they would be recognized celebrating a special occasion. Door prizes were given for signing up and helping at the meet and greet, thus showing it pays to attend! The event staff was fantastic...easy to work with and very accommodating..true cruise Heroes. Embarkation in New Orleans was a mess but totally unavoidable as the weather and a medical emergency delayed us by 3-5 hours. We snaked around in line for hours, hot, exhausted and confused but totally happy to be on vacation. Once on board, we were greeted by name by our room steward, Grace, who was exceptional! Our stateroom, 14714, spa balcony, was always clean, well stocked and comfortable. The whole ship was clean and well kept. The staff in every dining room was excellent! We did Teppanyaki twice, Cagney’s twice, Moderno, Noodle Bar, Wasabi, Savor and Taste. Friendly and they always went above and beyond to make our dining experience a delight...even fulfilling special requests for my family for tortillas, hot silli peppers and corn beef hash! Only bad experience was Ocean Blue, My son who was wearing long pants but was not wearing a collared shirt was not allowed in. Staff member was very rude about it, so we, as a family walked away. The best ports for us were Harvest Caye and Grand Cayman. Beautiful facilities and great tours. We did the taste of Cayman tour and had a great time. Harvest Caye, we did the Black swan electric boat...fascinating and educational. Our guides were very good. We also enjoyed Roatán, Jolly Rogers snorkeling...gorgeous! Jamaica and Costa Maya were ok, but been there, done that. Entertainment was great...really enjoyed million dollar quartet! Burn the Floor was fine but too loud. Enjoyed many of the activities in the Atrium too! We opted to walk off with our luggage, which saved some time. It was fast and we were off in 20 minutes even with a line. We booked a private tour with Tours by Locals because we had 3 hours before we had to be at the airport. He was on time, met us in a private car and did a great tour. He was knowledgeable about everything from architectural homes, levees, music venues and food..even did a quick stop at Cafe Dumond for Beignets and coffee! This cruise was everything we hoped for and would do it again! Read Less
Sail Date February 2020
Just like so many of you, I came to cruise critic to read reviews before I booked my 9 Day Caribbean Cruise on NCL's Breakaway. After reading so many negative comments I still booked on NCL, because I've sailed on NCL several ... Read More
Just like so many of you, I came to cruise critic to read reviews before I booked my 9 Day Caribbean Cruise on NCL's Breakaway. After reading so many negative comments I still booked on NCL, because I've sailed on NCL several times before without any issues. I believe that some people return home after a cruise and then use Cruise Critic to complain about everything. Some people will complain about anything and you just can't satisfy them. I read about unfriendly workers on the ship (couldn't be farther from the truth). I read about how the employees seemed overworked (again, although they work long hours), they didn't seem lifeless or tired to me. I read that the food is not good, perhaps other reviewers were eating on-shore or expected 5 Star Dining...hey this is cruise ship serving over 4,000 people, 3+ meals a day....is it 5 Star dining, not likely, but I found the food very good and nothing really to complain about. In fact, my wife is Gluten Free and the ship had many options for her and took big steps to make sure she was happy...and she was. So please beware of "complainers: on this site. So here's my review: We departed out of New Orleans and unfortunately the ship was late in it's arrival, due to rough seas and a medical emergency that required a helicopter to pick up a sick passenger on the way to port. Because people will leaving the ship as thousands of new passengers were arriving to board, it created quite a large group of people coming and going...thus it took longer than expected to check in and board...all we heard around us is how upset people were to have to wait so long to board...i keep telling everyone to relax, you're now on vacation. It took us 1:45 mins and I heard from others that it took them 3 hours. Things happen, chill out. When we finally boarded we went to our cabin, dropped off our carry-ons and went to lunch at Taste. We had a nice relaxing meal. Cabin is what we expected, but the balcony was a bit smaller than normal. But enough space to sit and read and enjoy the passing seas. There is a great deal of storage space, but you have to look for it. There are even drawers under the sofa/bed. Keep looking there is more storage space then you think. Only two AC outlets, but we always bring a small 5 plug power bar. Hair dryer is included. Shower a bit larger than on some ships, but still small. I don't know how the large people on board (and there are a lot of them) fit in there??? Let's talk about food. Buffet, pretty standard fare, we dined at Taste, Savour, The Tropicana (main dining room) and for our comp dining package (4 meals), Cagney's (steak was perfect), Teppanyaki (fun and very filling), La Cucina (nothing to write home about) and Moderno (skip the salad bar, you don't want to fill up there) where they come to your table 11 times with different choices of meat, they slice it off for you, and there is an extraordinary array of flavors to enjoy. This was my favorite! Here's a secret, in a hurry and want to skip the crowds at the buffet...Margaritaville (deck 16) serves breakfast and no one was ever there. We also liked O'Sheenan's for breakfast. No matter where we went, we were seated within minutes for breakfast, lunch or dinner.. A must - book your entertainment & restaurants on line right after you book your trip. things can sell out fast. Especially Cirque Dreams and Steam. And, arrive early for a better seat for this dinner and the incredible show. Now, let's talk entertainment - The comedians were okay, but I laughed till I cried at the comedy magic show performance of Levent. Arrive early, sit in the 3 or 4th row and get ready to have a great time with lots of laughs. "Burn the Floor" is the most amazing dance show I've ever seen...how can these performers do this twice in one night. This show has world class competitive dancers, who have been competing since they were young kids. OMG! "Million Dollar Quartet", also not to be missed, for this one there's not a bad seat in the house. There is so much to do, you won't bored for a second. Casino - Slot are as tight as I've ever seen on a cruise ship. Fortunately I play poker, it's a 2/5 game with an outrageous 10% rake on every hand (max $25.00). Game started every night around 9 pm, Only one table so if you're on the wait list be prepared to wait a while. Same basic players every night. Skip the Poker Tournament, it's a joke with re-buys and add-ons Cruise ports: My wife and i have been to everyone of these ports before and I have one word of advice, if you're booking an excursion you'll save a ton by simply going ashore and signing up for a excursion from one of the many booths in every port. Cruise ships charge a huge premium to book through them. Use NCL's website to choose what you'd like to do and then just go ashore and you'll find many companies offering the same excursion at a lower rate. Harvest Cay - NCL's private island. Wonderful, tons of lounge chairs, great big beautiful swimming pool with swim up bar. No complaints about any of the ports, my wife loves to shop and I love to people watch and take photos...felt safe every where we went. This was our 13th cruise, 5th on NCL. We love cruising and honestly, you won't be disappointing with the Breakaway. If you have any specific questions, I'm happy to answer. Read Less
Sail Date February 2020
My first cruise! Everything went well except for an excursion ( Isla Rotan) that was not clearly explained. I thought that snorkeling would be supervised and found out the hard way that it was not. Nor was it explained in the description. ... Read More
My first cruise! Everything went well except for an excursion ( Isla Rotan) that was not clearly explained. I thought that snorkeling would be supervised and found out the hard way that it was not. Nor was it explained in the description. I learned so much that I can rely on my travel clients. The entire staff was so nice and accommodating. it was my girlfriends' first cruise as well. We really enjoyed the experience and plan to go again.l plan to recommend this cruise to my travel clients as well. The food did not disappoint even though there were not any vegan/vegetarian choices. I will just have to cleanse when I return home. Any maintenance problems were addressed immediately. It was the perfect size ship for a first cruise, at least for me, Ports were very nice and kept up well. Approximately 1200 passengers, so it was not congested. I will go on another cruise with Carnival. Our room was just off the elevator, so we could hear all the noise. I would opt for a room away from the elevator on my next trip. embarkation and disembarkation went well and was smooth. to sum it up, read and ask questions about your excursions and what you are allowed to bring on the ship. Read Less
Sail Date February 2020
My husband and I just went on our honeymoon to Mexico on the Carnival Valor. The service provided by the crew was absolutely amazing but there are things to know about the cruise itself before deciding to go. My biggest problem was all the ... Read More
My husband and I just went on our honeymoon to Mexico on the Carnival Valor. The service provided by the crew was absolutely amazing but there are things to know about the cruise itself before deciding to go. My biggest problem was all the hidden fees. Before we even got on the ship they took a $100 deposit out of our account and then after the cruise is over you have to pay for expensive gratuities and port taxes and they WILL NOT let you off the ship until you’ve paid them. Also PLEASE don’t go unless you have money in your wallet. The first stop at Cozumel you can’t go to ANY beach without walking for hours unless you get a taxi or rent a scooter. I would HIGHLY recommend shore excursions that way you have a sure way to get where you want/need to go. The ship itself did not have much to do (aside from drink alcohol). Its definitely a good place to go if you like alcohol. They have plenty of it. I will say that room service was AMAZING as were most ALL of the crew members. They are all kind and accommodating and want you to have a good time. The actual restaurants on the ship have really good food but the buffets are not very good at all (especially dessert). We wish we would have stayed in an Airbnb or resort instead. Like I said it’s a good place if you’re older or you drink alcohol. Also I would recommend going to a less touristy part of Mexico. Even while we were on the beach, people were pressuring us and yelling at us to buy things or get massaged. Read Less
Sail Date January 2020
So, Writing this review a few months late but better late then never lol....So my wife and I (38, 40) took our oldest son (18) on a cruise for his High school Graduation present. He graduated 5 months early so figured would be a great ... Read More
So, Writing this review a few months late but better late then never lol....So my wife and I (38, 40) took our oldest son (18) on a cruise for his High school Graduation present. He graduated 5 months early so figured would be a great time to get away from the cold. We booked the Glory out of New Orleans mainly because of the convenience of not having to fly. I have been on Many cruises with Princess,Carnival, RCCL and also worked onboard NCL as a Cruise Director for 5 years back in the early 2000's. So reviewing the Glory will be very honest: First Impression: So the Glory is getting up there in age but i will say that it looks very good. Obviously there is some rust around the outside but almost all ships have that now a days. Driving up to the Port you can still get excited with the size but it is by no means a massive ship. Embarkation: So we decided to get an ocean Suite because our son is 6'3 and about 240lbs and thought the extra room would be nice on the balcony and in the room. With that being said, embarkation was an absolute Breeze. We arrived at the Terminal at 10:00am and was escorted to the Priority Check in area, we were through security and check procedures in under 15 minutes. We arrived to the Captains lounge in the terminal and by the time i could grab a coffee they said they where ready for us to board. All in all i think it took us from arrival to stepping on board maybe 20 minutes. Cabin: So we had an ocean suite which was fantastic. First time I have actually spent the money for the suite and it was nice. Now would we do it again, maybe even if it was just for the priority boarding and much more room with 3 in the cabin. Balcony is not that deep but is very long, enough for 2 chairs a table and a full lounger. Once thing i did not like about the Balcony was it does not have a sliding glass door....but again not a big deal at all. Food: We had dinner in the Main dining room every night and as most people say the food is good but nothing to write home about. I was always able to find something that i wanted and always tried the local cuisine for the port of call we were in. Wait staff was fantastic as always on cruises. Really enjoyed Guys burger joint and the Pizza Place on board. We did not go to the Steakhouse this time around. Buffet i will say was not very good. Breakfast and lunch was fine but honestly i don't like to eat Buffets for dinner as i love the sit down dining experience. We did have coffea and danishes delivered to the room every morning at 7am to enjoy on the balcony, always on time and always good. Beverage Package : Now, I always purchase the Cheers Package for the simple piece of mind ( lets not lie, when on vacation drinks start flowing early lol) and because it includes all other non alcohol drinks including bottled water and specialty coffee. For my wife and I it was about $850 total. I promise you, between the drinks, water, soda and specialty coffees we made out. Now remember, when sailing down the Mississippi River, you will still be charged sales tax for the drink. I heard people complaining about it, all i thought was really $850 spent and your complaining about .26 cents. Entertainment: Shows where typical Cruise ship shows, I really wish they would go back to 3 Production shows and have 2 Guest Entertainers on board...Comedy shows where good but i promise get there at least 30 to 45 minutes early as they fill up fast Port of Call Montego Bay: So we all went ATV riding on a Plantation and was an absolute BLAST...If you are only going to do an organized excursion in one port do it here, as there is absolutely nothing around the cruise terminal. Grand Cayman: Tendering was easy enough in Grand Cayman, got off the ship had lunch at a locals place and walked around a bit. Grand Cayman is very expensive as the US dollar is worth about 3/4 of there local currency. Cozumel: So we did Paradise Beach. $15 cab ride, $3 each to get in and we ordered food and drinks and enjoyed the water. Rented 2 Jet Skis for $100 for an 45 minutes. Had a lot of fun. Almost forgot! For adults the best thing about the Glory is the Rear Adults only pool with a retractable roof. We never went to the main pool and loved it. Wish the newer Carnival Ships had it. All in all the Cruise was great, Ship was always clean or being cleaned and I am actually booked on the Glory again in September 2020 if she sails, fingers crossed Read Less
Sail Date January 2020
This was a cruise offered to us after a convention in New Orleans. The ship is a great size, needs some TLC but nothing that will interfere with your fun times. Our 1st stop was Mahogany Bay, it rained the 1st part of the morning, ... Read More
This was a cruise offered to us after a convention in New Orleans. The ship is a great size, needs some TLC but nothing that will interfere with your fun times. Our 1st stop was Mahogany Bay, it rained the 1st part of the morning, Beach is very pretty and water is so clear, I was able to see a sea horse just by looking down into the water!! Our 2nd stop was Belize, we did the Tiger Caves zip lining and cave tubing, way cool. A good bit of walking FYI Lunch was included and it was chicken , beans and rice, cole slaw, very good, had cilantro in it, and a bottle water. Our ride over was very informative, so it went quick Our 3 rd stop was Cozumel, we just got off and shopped.. The food was good, nothing special. Tried the BBQ , very tasty, Also tried the Deli, great sandwiches, huge, so share lol. Also loved Guys burgers and the burrito bar. You won't go hungry and if you do, your own fault lol One negative, there is an adult pool, great for those without kids!!, but why can't you have the hairy man contest back there? instead of the center pool? It is an adult activity. It can get very vulgar and no, I'm not a prude, I just don't think some of the sexual dancing needs to be seen by small children. Getting on the ship was very smooth, walked right on, if you arrive in your time slot you just walk on basically, if you are not in your time slot, they will ask you to go to a different line. Getting off was easy, til we got to customs, then there was long lines. After customs, we needed an Uber, well the Uber pickup is in the same place as drop off for new arrivals, VERY congested. And it wasn't even 10, we had a late departure. Leaving on a positive note, go enjoy the Glory and leave your troubles at home. Read Less
Sail Date January 2020
If it is too cold to go in the pool on deck, the only things for your children to do is the rock wall (during it's open hours) and Ocean adventure (their understaffed kid's care). The shows were so, so... Richard Harris the ... Read More
If it is too cold to go in the pool on deck, the only things for your children to do is the rock wall (during it's open hours) and Ocean adventure (their understaffed kid's care). The shows were so, so... Richard Harris the comedian, was good. Although, we never made it to our final destination to trade off performers and entertainers, so that probably contributed. We booked 2 rooms (at the same time), but were assigned different tables on different floors for sit down dining! Then they tried to accommodate by moving us to 8pm dining... won't work with kids. The 2 times we did attend sit down dining we had bad service. The first night the server was sick, so we got fill in service from the other waiters on the floor. We were the last people to get our food over an hour after we were sat down. The 2nd time we got better service, but the lobster we ordered was TERRIBLE. Completely overcooked and chewy. Windjammer and Compass Deli was the saving grace for food for us. Granted the food quality was barely above gold corral buffet food in my opinion. But it was fast and always there, which was great with kids. We NEVER made it to Nassau, never picked up the last entertainers. Instead, their compromise was to take us BACK to Key West for a quick 3-4 hour day trip by the time we got through customs. We're from Florida, so this was really disappointing to not even go the Bahamas, whole reason we booked the cruise. There is not much of anything to do on Key west besides, eat, trolley and the butterfly garden. Which we did the trolley the 1st time... so we gave the butterfly garden a try, oh yeah, the closed 45 min after we got there! That's because we couldn't get off the ship until after 2pm going through customs. It was a 7 days cruise and NOT enough to do on the ship when the weather is so, so and you have so many sail days. Read Less
Sail Date January 2020
Chose this cruise because of value and time constraints. Cruise port hard to navigate and understand because of lack of signage. On entering stateroom found shower had not been cleaned properly and had long dark hair on walls and floor. ... Read More
Chose this cruise because of value and time constraints. Cruise port hard to navigate and understand because of lack of signage. On entering stateroom found shower had not been cleaned properly and had long dark hair on walls and floor. Offered a bottle of wine for our inconvenience. Traveling with a young child and they were not very accommodating at changing dining time to early. Dining room staff in evening were excellent but breakfast left a lot to be desired. Food was only warm and service was lacking. A few days into cruise found tiny ants (termite type) in our cabin. Their response from Hotel Mgr was “there cannot be bugs on our ships “. They finally saw them and only offered to move us to move us to deck 8 above the nightclub. IndicTed it was the only available room even though we had staff indicate they were down by approximately 400 passengers. They then offered us a future cruise credit which we declined. Then they offered us an onboard ship credit that we reluctantly accepted. First and last experience with Royal Caribbean. Read Less
Sail Date January 2020
This is probably our 10th total cruise and at least our 7th on NCL. Me an my Wife are in our early 40's and had a 7 year old daughter that was traveling with us as well. We had a family balcony room on the 12th deck with easy access ... Read More
This is probably our 10th total cruise and at least our 7th on NCL. Me an my Wife are in our early 40's and had a 7 year old daughter that was traveling with us as well. We had a family balcony room on the 12th deck with easy access to the kids club. We were able to utilize the promo with the 5 free offers with airfare and transfer. Probably one of the best values that we have gotten to date on a cruise. This was the first time that we had booked all portions of the trip though the cruise line. That being said we had very little involvement in choosing our flight times and the the outgoing flight was a tight window between the time that we arrived at the airport and when the ship departed. With us coming from MN in Jan., I would have liked to have a little more involvement in picking the fight times, but I understand that they are responsible for getting us there as well and will make arrangements if we were delayed. It did cause a little concern for my wife though. The transportation provide by NCL was adequate, but there was not really very good communication from NCL on the process. We were able to easily figure it out, but going in it was not communicated very well. Embarkation process was as pain free as I have ever experienced and the terminal at New Orleans was well laid out and everyone was very friendly and helpful. We were on the ship by 2:30 and it set sail on time. Our room was ready immediately and we had our luggage after the muster drill was completed. Our muster station was in the Atrium and it was extremely hot and absolutely no on was paying attention to the safety presentation. One lady even fainted due to the heat. The ship has more than enough to keep everyone busy with all the activities and our daughter loved the ropes course, rock climbing wall, mini golf, water slides and all of the other great activities. I do believe that they could increase the hours that they have some of these open, but that was just a minimal issue. No issues with finding a chair by the pool or sun deck and I did not see people setting up shop the whole day saving seats. The pool bar was busy, but never had issues with getting a drink. They could have had a couple more servers by the pool that is for sure. I would utilize them when I could, but also had to go to the bar to get a drink as well. The water slides were great and were utilized by everyone in our family. The kids club was a huge hit as always with our daughter and the staff was great as always. They normally have hours from 9 AM to Noon, 2 PM to 5 PM and 7 PM to 10:30 PM. There were a couple of days that they had the evening session start at 6 PM. They also offer service for late night at $6 per hour per child until 1:30 AM I believe. I wish this ship had the District Brewhouse, but all of the other bars had great options for drinks and you can get almost everything included in the Ultimate Beverage Plan. Food was top notch and over the 9 days I only had a couple of things that I did not care for. We ate at the Main dining room twice, Cagney's three times, Le Bistro twice and La Cucina once. We had the Specialty dining package that included 4 and as a perk of being a Platinum member we had two other certificates. We had been at every port before, so it was mostly beach days and relaxation for us and no excursions through the had the $50 credit per port, but did not utilize this. I think it is kind of a joke of a perk anyways since it is per states room and there excursions are always twice as much as what you can do them for if you just book on your own. The production shows on the ship were top notch as well, with Million Dollar Quartet being the best show that I have every experienced on any ship. The Levity comedy group is pretty average, but a couple of comedians were pretty good. The Dueling Pianos were probably some of the worst I have heard, but there were always other options. Syd Normans was great and the bands were good, but it was always packed so we just chose to go else where. Disembarkation was extremely easy and I have never experienced a more organized area to pick up you bags. The only issue was they only have room to load one bus at a time for the airport transfer and that backed up the line and made it a bit slow. Overall a great vacation on a great ship! We will definitely be cruising with NCL again. Read Less
Sail Date January 2020
Cruised out of NOLA on the Getaway to the Western Caribbean. Disaster from the get go. We booked online...3 balcony cabins all on the same floor next to each other as we were traveling with kids and elderly passenger. We paid for 3 ... Read More
Cruised out of NOLA on the Getaway to the Western Caribbean. Disaster from the get go. We booked online...3 balcony cabins all on the same floor next to each other as we were traveling with kids and elderly passenger. We paid for 3 balcony cabins and were assigned 2 balcony cabins - one at the back of the ship on deck 10 and one one the front of the ship of deck 8 - and 1 INSIDE CABIN on Deck 12 aft. I was at Guest Services 5 times on embarkation day with no resolution. Was told I will see a refund for the inside cabin in 6 - 8 weeks. Really?! They had no problem taking my money immediately when I booked travel. Food - not good. Always cold. And I can still hear that annoying voice saying "Washy Washy" every time we walked in the door. I get it. Use sanitizer to stop the spread of germs. But stop the noise. We tried several dining options. At the noodle bar we took one bite of our food and left. The food in the Taste was horrible. Served cold as well. Thought maybe the food would be better in the restaurants that you have pay extra for (really?) and it was the same. It says something when the best food we ate was at Margarita Ville. Our cabin steward Valerie was so nice and accommodating. She provided us with everything we asked for. Kudos to her. My mother had a rind taken/stolen from her room. She bought a Levian Chocolate Diamond ring at the fine jewel store on deck 8. Back to Guest Services I go. Guess what? ... No resolution to that debacle either. There are cameras everywhere on that ship. Everywhere! I cant believe there isn't a tracking system on the key cards to know when rooms are entered. Unbelievably bad service. Have to file a claims and wait 28 days for a response. From my experiences I am assuming one won't come. The library/game room on the ship is a joke. We told the staff member who is assigned to the library for one hour a day and wont interact with passengers in the library that they need more room. He laughed and said "Yeah...that wont happen." Many people coudn't get in to utilize the space as it fit 28 passengers. There are 4000 passengers on the ship. Im never doing NCL again. Decided to try something new and won't do that again. Expected so much more. I guess I'll stick with Celebrity. Never a complaint with them. Read Less
Sail Date January 2020

Find a Cruise

Easily compare prices from multiple sites with one click